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Pilot was fun. Flight crew seemed a bit bothered by the passengers.

Plane/seating comfort horrible. Too warm during the flight. WiFi/entertainment services didn't work properly. One soda and one bag of pretzels for a four and a half hour flight. One crew member was brash in her speaking with people. We used to use this airline regularly, and we stopped. Now I remember why.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Went smooth and without delays

Seat was very comfortable

No food to buy

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Wifi

Delayed boarding and agent confusion.