Find Cheap Flights from Phoenix Sky Harbor Intl to Honolulu (PHX - HNL)

Boarding was fast.

No internet on flight. No movies on flight. Plane was older. Seats were uncomfortable.

The flight attendants were not very pleasant; almost pretentious. One had a passive aggressive attitude towards an older couple next to me with questions regarding the exit seats. The flight attendant was short and quick to snap. This was the couples first trip to hawaii and the attendant gave them a sour impression leaving the plane. I was disappointed.

Like the food/snack they gave. Was okay with the space. The flight left on time and arrived in time too.

That the tv on the airplane did not play all the way though.

2 hrs delayed. HA said they sent an email but I never received

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Liked that the restroom was near by (9E). Liked that there was the option of watching a movie.

Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats). Previous flight was WAY better and I was in the regular seat.

on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?

the juice was full of food coloring. Just provide water then.

The crew still has ALOHA despite some passengers who try to rob working people of their humanity by making unreasonable demands or just being complainers or expecting something free by complaining enough. Great job people.

Airlines continue to make the seat room smaller and smaller. Do they not know that most people cannot afford to fly first class? Of course they do. Build brand and loyalty by giving us a little more leg room and ditch the food offering. Please

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

No issues and all employees were very helpful and pleasant......

I would have to say an overall enjoyable experience. Maybe more comfort and better food would take it over the top.

N/A

We found a bed bug on the flight, gave it to one of the attendants who did absolutely nothing about it. When we were leaving the plane he made a joke: "Make sure to not bring bugs into planes". That was extremely rude and unprofessional given the fact that we saw the bug as we were taking our seats in the plane. Horrible service, disgusting planes.

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

I enjoyed the spacious seats and love how each seat reclines 10% more than usual. Also the iPad rentals are a great idea for such a long flight.

Nothing. Was a good experience.

Love the cocktail... seriously awesome!

Where did the awesome meal go?!?!?

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Wifi

Delayed boarding and agent confusion.