The flight attendants were not very pleasant; almost pretentious. One had a passive aggressive attitude towards an older couple next to me with questions regarding the exit seats. The flight attendant was short and quick to snap. This was the couples first trip to hawaii and the attendant gave them a sour impression leaving the plane. I was disappointed.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Liked that the restroom was near by (9E). Liked that there was the option of watching a movie.
Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats).
Previous flight was WAY better and I was in the regular seat.
on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?
The crew still has ALOHA despite some passengers who try to rob working people of their humanity by making unreasonable demands or just being complainers or expecting something free by complaining enough. Great job people.
Airlines continue to make the seat room smaller and smaller. Do they not know that most people cannot afford to fly first class? Of course they do. Build brand and loyalty by giving us a little more leg room and ditch the food offering. Please
Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.
We found a bed bug on the flight, gave it to one of the attendants who did absolutely nothing about it. When we were leaving the plane he made a joke: "Make sure to not bring bugs into planes". That was extremely rude and unprofessional given the fact that we saw the bug as we were taking our seats in the plane. Horrible service, disgusting planes.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
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