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Hawaiian Airlines: Expert advice and recommendations

Expert travel writer Chris Dong shares all you need to know before booking a flight with Hawaiian Airlines.
Chris Dong
August 30, 2024

If you’re planning a tropical vacation from the U.S. mainland, there’s a good chance that Honolulu-based Hawaiian Airlines is one of your flight options. Hawaiian flies nonstop between the Islands and 16 destinations in North America. The carrier also offers inter-island flights and service to Asia and the South Pacific. Here’s an overview of the airline – and why you might want to consider Hawaiian for your next trip to paradise.

Cabin classes, seats & legroom

Hawaiian Airlines has separate business class and economy class cabins across its entire transpacific and interisland fleet. One area of distinction: on routes within the U.S., business class is actually sold as “first class,” although the difference is purely in name only. However, not all seats within the same cabin are the same, and differences in comfort are vast depending on the type of aircraft selected. Let’s take a closer look.

Business class (or “first class”)

If you’re flying on a Boeing 717 (these are planes used to fly between the Hawaiian Islands) or on an Airbus A321neo (these are flown between the U.S. mainland and Hawaii), then seats up front are comfortable recliners. These are arranged in a 2–2 configuration, with extra recline, better legroom, and wider seats than economy.

However, I recommend flying on the Airbus A330 or Boeing 787 Dreamliner if you can. That’s because first-class seats lie completely flat, meaning you can relax (and sleep) more comfortably. These flights are typically found on longer routes, like between Hawaii and the U.S. East Coast. Meanwhile, the Dreamliner offers the very best seats, with a privacy door (my favorite feature) and direct aisle access for every passenger.

Premium economy

Hawaiian calls its extra-legroom section of the main cabin “premium economy” and while these aren’t larger seats than the rest of the cabin, it’s still a more comfortable experience, especially for those who are taller. These seats are located at the front of economy, with about four-to-five inches additional legroom compared to the rest of economy.

Economy

Those who are seated in Hawaiian economy are treated to 29 inches to 31 inches of pitch (the space between one seat and the next seat in front). This is pretty standard for the industry, and it’s a bit of a tight squeeze, especially on longer flights. Short-haul and medium-haul routes have buy-on-board food options while a complimentary meal is served for those on longer journeys, like between the U.S. East Coast and Hawaii.

Pre-flight experience

Here’s what you should know about the Hawaiian Airlines ground and pre-flight experience.

Baggage policy and fees

Similar to other U.S. airlines, Hawaiian charges for checked bags on domestic flights. The fee differs depending if you’re flying only between the Hawaiian Islands versus between the Islands and the U.S. mainland. However, the first checked bag is complimentary for international destinations like to Australia or New Zealand.

First-class passengers, select elite guests, and Hawaiian credit cardholders are exempt from charges for the first checked bag. All travelers must have their suitcase weigh 50 pounds or less, or be subject to overweight fees. In terms of carry ons, you’re permitted one personal item and one full-size bag per person in the cabin.

Check-in

Hawaiian offers both priority check in and standard check in, as well as self-service kiosks. The biggest difference to note are the check-in time cutoffs; they are based on where you’re flying to. For travel between the Hawaiian Islands, you must check in at least 30 minutes prior to departure time; between Hawaii and North America destinations, it’s 45 minutes; and between Hawaii and international destinations, it’s 60 minutes.

Lounges

There are several distinct lounge experiences for Hawaiian passengers, and they vary in quality. However, it’s important to note that the airline’s lounges are located only on the Hawaiian side: Oahu, Maui, Hawaii Island, and Kauai. For international travelers in business class flying to Hawaii, guests can use partner lounges at select airports, such as in Auckland, Tokyo, and more.

First, the Premier Club is Hawaiian’s most basic lounge. I’ve visited the Honolulu location, and while it’s nice to get away from the hubbub of the main terminal, I’ll admit that it’s a pretty bare-bones lounge experience with light snacks and basic drinks. (Don’t have too high of expectations here.) First-class guests and certain Hawaiian elites can access the Premier Club.

Next, the Plumeria Lounge, located in Honolulu, is a more elevated lounge experience with better food, drink, and ambiance. This space is available to international business class passengers, first-class passengers flying to the U.S. East Coast, and select elites. However, anyone, even those flying in economy, can buy their way in at a fairly reasonable cos. This lounge is also accessible via Priority Pass.

Finally, there’s one more exclusive lounge option called the “Apt. 1929” experience. This is a private arrival, connecting, or departure service that provides lounge access and an escort through the Honolulu Airport. The cost is pretty steep, but for those looking to make the most of their Hawaiian vacation, it’s a pretty luxurious way to navigate the airport.

Onboard experience

Here’s what you should know about the Hawaiian onboard experience.

Wi-Fi & entertainment

First, the only planes that have Wi-Fi currently are Hawaiian’s fleet of Airbus A321neos. While I wish this was on more planes, at least it’s free and very fast Starlink Wi-Fi. Hawaiian says that it’s in the process of installing Wi-Fi on Boeing 787s and Airbus A330s, and they hope to have this complete by sometime in 2025.

In terms of entertainment, Hawaiian offers a modest selection of movies and TV shows with several dozen options. However, only the Airbus A330s and Boeing 787s have in-seat entertainment. (Notably, first-class passengers on the A330 are given an iPad preloaded with content.) Meanwhile, those flying on the Airbus A321neo can access entertainment on personal devices through the aforementioned free Wi-Fi.

Amenities

For those in first or business class on long-haul flights (between the U.S. East Coast and Hawaii or on international routes), expect a full array of amenities including a comforter, blanket, pillows, slippers, amenity kit, and a mattress pad. However, these aren’t offered on shorter routes, even on six-hour first-class itineraries between the U.S. West Coast and Hawaii (which is a bit disappointing). There are power outlets at every seat whether you’re in first or economy, except for those on the Boeing 717.

For those up front on the Boeing 787 Dreamliner, expect the best in terms of in-seat amenities. This includes suites equipped with doors, a large adjustable tray table and side cocktail area, an 18-inch in-flight entertainment screen, personal power outlets, and wireless phone charging. In fact, these are some of the best business-class seats in the entire industry.

Food and drink

Travelers in economy can expect a non-alcoholic drink and snack service for shorter flights, while international routes and those between the U.S. East Coast and Hawaii will receive a full meal and multiple rounds of complimentary drinks, including beer and wine.

In business or first, flight attendants offer passengers a pre-departure beverage choice of prosecco, POG juice (passion fruit, orange, and guava), or mai tais. The meals include creations from executive chefs Wade Ueoka and Michelle Karr-Ueoka of MW Restaurant in Honolulu. From the Maui Brewing Company beer to the white Hawaiian rum, there are numerous touches to make it feel like you’re already on the islands while at 35,000 feet.

Other “Hawaiian” touches

I’ve flown on the Boeing 787 on Hawaiian twice, and one of my favorite parts of the onboard experience is how it feels like there’s a sense of place when you step onboard. Design details showcase Hawaii’s natural beauty with gorgeous koa wood paneling, frond-engraved art, and an ocean-colored aqua-green carpet. Then, in business class, there’s a fiber optic ceiling, a nod to constellations that guided early Polynesian voyagers.

Loyalty program and credit card

Unlike most of the mainland U.S. airlines, Hawaiian doles out miles based on how far you fly, not how much you spend on tickets. The program, called “HawaiianMiles,” do not expire, so you don’t have to worry about keeping your account active. However, Hawaiian isn’t part of a global airline alliance and its partners are more limited.

The easiest way to rack up miles quickly is through the Hawaiian Airlines World Elite Mastercard, the carrier’s consumer credit card open to all U.S. residents. Hawaiian also has two tiers of elite status if you fly the carrier often: Pualani Gold and Pualani Platinum. These offer perks like free checked bags and preferred seats, lounge access, and more.

This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up-to-date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others. Find more perspectives in our user reviews below.

Good to know

Low season

High season

Cheapest flight

January
July
$48
Best time to beat the crowds with an average 27% drop in price.
Most popular time to fly with an average 17% increase in price.
Flight from Las Vegas to Los Angeles

FAQs about flying with Hawaiian Airlines

  • What is Hawaiian Airlines' carry-on size allowance?

    On board Hawaiian Airlines flights, cabin baggage should not exceed 45in. If your hand luggage is bigger, the Hawaiian Airlines assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Hawaiian Airlines fly to?

    Hawaiian Airlines proposes only domestic flights in Japan to 18 different cities, including Ube, Tokyo, and Miyazaki.

  • What is Hawaiian Airlines’ primary hub?

    Hawaiian Airlines concentrates most of its flight operations in Fukuoka.

  • How does KAYAK find such low prices on Hawaiian Airlines flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Hawaiian Airlines.

  • When are Hawaiian Airlines plane tickets cheapest?

    Flight prices with Hawaiian Airlines will depend on the season and route you are flying. Our data shows that overall, the cheapest month to fly with Hawaiian Airlines is January, while the most expensive is July.

  • What’s the cheapest route that Hawaiian Airlines flies?

    In the last 72 hours, the cheapest route flown by Hawaiian Airlines found on KAYAK was from Seattle to Portland, with a price of $69 for a round-trip.

  • What are the most popular airports for Hawaiian Airlines flights to depart from?

  • Is Hawaiian Airlines part of an airline alliance?

    No, Hawaiian Airlines is not part of an airline alliance.

  • How many destinations does Hawaiian Airlines fly to?

    In total, Hawaiian Airlines flies to 18 destinations.

Top tips for flying with Hawaiian Airlines

  • If you’re looking for the cheapest Hawaiian Airlines tickets, then try to fly from Las Vegas, where flights have been cheapest lately. The cheapest route from here available recently is to Los Angeles, and cost $48.
  • The cheapest month for flights with Hawaiian Airlines is January, while the most expensive is generally July.

Hawaiian Airlines customer reviews

7.8
Good2,809 verified ratings
7.1Entertainment
8.5Crew
7.7Comfort
8.0Boarding
7.0Food
Pros +
  • Friendly onboard crew. (in 381 reviews)
Cons -
  • Luckily we didn’t have to make a connecting flight. (in 399 reviews)
Show reviews that mention
Traveler rating:
Sort by:
G
8.0 Very good
LIH-SAN
Nice plane with enough legroom for tall people
V
6.0 Okay
SEA-OGG
The crew was quite good, they came by often with drinks or to collect trash. But what wasn't nice was the flight was over weigh and several people had to be rebooked. I was questioned whether I should have a seat when I was getting to it. The in-flight entertainment kept buffering and interrupting. And the route took the airplane through high winds which caused us a longer flight
V
2.0 Poor
SEA-HNL
Wasn’t on the flight due to Alaska cancellation…also after all the rerouting, I was going to be on a later flight that left SFO at 7:47pm, which meant an almost 6 hour layover. That same Hawaiian flight was delayed for another 2hours.
D
2.0 Poor
MFR-PDX
I had to cancel the flight because with a 3 hour delay for 'unexpected maintenance' in getting to LAX, I couldn't connect to an overseas flight that I had booked on Scandinavian Air.
V
2.0 Poor
BNA-SEA
The flight was CANCELED!!! Can’t get much more “poor” than that. I had to switch to American Airlines, add another layover and got home in Honolulu 4 hours later than I was supposed to be home. One bright spot was Josh with Alaska Airlines at SFO. He got me on a United Flight that got me home a few hours before I would have. Without him I would have gotten home almost 7 hours after my originally scheduled flight.
C
2.0 Poor
HNL-SEA
Canceled my flight within 24 hours, causing me arriving home midnight. Will never book Hawaiian airlines anymore
V
8.0 Very good
KOA-SMF
I like Hawaiian, it was great that they had good internet connection across the Pacific Ocean, thanks to Star Link satellites. The seating was comfortable, ( I was in economy ). Maybe I missed it, but I only got offered a beverage once. It was a nonstop flight KOA to SMF. I would take it again next time I go that way.
V
6.0 Okay
BUR-SFO
1 hour late departure.
S
10.0 Wonderful
HNL-KOA
I always love flying Hawaii and I have nothing to add
A
10.0 Wonderful
OGG-SAN
Previously flown Hawaiian Airlines on similar routes, I found Alaska Airlines to be noticeably more comfortable. The seats on Alaska Airlines provided better support and cushioning, which made a significant difference on the long flight to the islands. When you’re spending 5-6 hours in the air, seat comfort really matters, and Alaska Airlines delivered where it counts. After comparing both carriers, I’ve decided to book with Alaska Airlines for all my future Hawaii trips. The superior seat comfort alone makes it worth choosing Alaska over Hawaiian Airlines. If you’re planning a trip to Hawaii and prioritizing comfort, I’d recommend giving Alaska Airlines a try. You won’t be disappointed. Highly recommended for Hawaii travel!

Hawaiian Airlines flight status

YYYY-MM-DD

Hawaiian Airlines route map - Which destinations does Hawaiian Airlines fly to?

Find out which destinations you can fly to direct with Hawaiian Airlines by entering your departure airport. If you want to know if Hawaiian Airlines flies a certain route, enter both the departure and destination airport before hitting search.
YYYY-MM-DD

All Hawaiian Airlines flight routes

Flight #Departure AirportArrival AirportDurationSunMonTueWedThuFriSat
824Tokyo (NRT)Seattle (SEA)9h 10m
1013Honolulu (HNL)Lihue (LIH)0h 45m
1154Lihue (LIH)Honolulu (HNL)0h 40m
1015Kahului (OGG)Honolulu (HNL)0h 43m
869Long Beach (LGB)Honolulu (HNL)5h 53m
929Seattle (SEA)Kahului (OGG)6h 5m
1260Lihue (LIH)Kahului (OGG)0h 51m
964Lihue (LIH)Los Angeles (LAX)5h 38m
1120Lihue (LIH)Kailua-Kona (KOA)0h 53m
847Oakland (OAK)Honolulu (HNL)5h 33m
933Los Angeles (LAX)Kahului (OGG)5h 40m
963Los Angeles (LAX)Lihue (LIH)5h 53m
801Los Angeles (LAX)Honolulu (HNL)5h 56m
931Las Vegas (LAS)Kahului (OGG)6h 8m
817Las Vegas (LAS)Honolulu (HNL)6h 33m
811San Francisco (SFO)Honolulu (HNL)5h 40m
1029Kailua-Kona (KOA)Lihue (LIH)0h 55m
1167Kailua-Kona (KOA)Honolulu (HNL)0h 51m
1149Kailua-Kona (KOA)Kahului (OGG)0h 38m
923Oakland (OAK)Kahului (OGG)5h 19m
1250Kahului (OGG)Kailua-Kona (KOA)0h 35m
934Kahului (OGG)Los Angeles (LAX)5h 7m
972Kahului (OGG)Long Beach (LGB)5h 13m
1269Kahului (OGG)Lihue (LIH)0h 51m
924Kahului (OGG)Oakland (OAK)5h 4m
930Kahului (OGG)Seattle (SEA)5h 32m
942Kahului (OGG)San Francisco (SFO)5h 1m
954Kahului (OGG)San Jose (SJC)5h 4m
835Phoenix (PHX)Honolulu (HNL)6h 48m
823Seattle (SEA)Tokyo (NRT)10h 50m
901San Diego (SAN)Honolulu (HNL)6h 15m
899Seattle (SEA)Honolulu (HNL)6h 16m
1226Honolulu (HNL)Kahului (OGG)0h 45m
959Sacramento (SMF)Kahului (OGG)5h 25m
864Tokyo (HND)Honolulu (HNL)7h 35m
819Sacramento (SMF)Honolulu (HNL)5h 49m
867Salt Lake City (SLC)Honolulu (HNL)6h 57m
1122Honolulu (HNL)Hilo (ITO)0h 56m
849Honolulu (HNL)Osaka (KIX)9h 35m
1168Honolulu (HNL)Kailua-Kona (KOA)0h 49m
818Honolulu (HNL)Las Vegas (LAS)5h 48m
804Honolulu (HNL)Los Angeles (LAX)5h 25m
848Honolulu (HNL)Oakland (OAK)5h 19m
850Osaka (KIX)Honolulu (HNL)7h 50m
836Honolulu (HNL)Phoenix (PHX)6h 1m
953San Jose (SJC)Kahului (OGG)5h 25m
900Honolulu (HNL)Seattle (SEA)5h 46m
829New York (JFK)Honolulu (HNL)11h 2m
1101Hilo (ITO)Honolulu (HNL)0h 58m
891San Jose (SJC)Honolulu (HNL)5h 38m
868Honolulu (HNL)Salt Lake City (SLC)6h 18m
892Honolulu (HNL)San Jose (SJC)5h 16m
816Honolulu (HNL)San Diego (SAN)5h 30m
814Honolulu (HNL)Portland (PDX)5h 34m
830Honolulu (HNL)New York (JFK)9h 46m
863Honolulu (HNL)Tokyo (HND)8h 55m
960Kahului (OGG)Sacramento (SMF)5h 5m
812Honolulu (HNL)San Francisco (SFO)5h 12m
941San Francisco (SFO)Kahului (OGG)5h 20m
971Long Beach (LGB)Kahului (OGG)5h 40m
820Honolulu (HNL)Sacramento (SMF)5h 14m
932Kahului (OGG)Las Vegas (LAS)5h 37m
870Honolulu (HNL)Long Beach (LGB)5h 28m
1019Hilo (ITO)Kahului (OGG)0h 40m
1129Kahului (OGG)Hilo (ITO)0h 40m
851Honolulu (HNL)Sydney (SYD)10h 50m
907Portland (PDX)Honolulu (HNL)6h 8m
852Sydney (SYD)Honolulu (HNL)10h 0m
871Seattle (SEA)Incheon (ICN)11h 50m
872Incheon (ICN)Seattle (SEA)10h 20m
860Incheon (ICN)Honolulu (HNL)8h 30m
966Lihue (LIH)Sacramento (SMF)5h 11m
965Sacramento (SMF)Lihue (LIH)5h 33m
859Honolulu (HNL)Incheon (ICN)10h 15m
866Pago Pago (PPG)Honolulu (HNL)5h 30m
865Honolulu (HNL)Pago Pago (PPG)5h 50m
974Kailua-Kona (KOA)Sacramento (SMF)5h 10m
973Sacramento (SMF)Kailua-Kona (KOA)5h 22m
828Fukuoka (FUK)Honolulu (HNL)8h 10m
889Boston (BOS)Honolulu (HNL)11h 18m
890Honolulu (HNL)Boston (BOS)9h 42m
More flight routes

Hawaiian Airlines contact information

Overview of Hawaiian Airlines

Hawaiian Airlines is based in Honolulu and flies to destinations across the United States, East Asia, Pacific Islands, and Oceania. Eight destinations throughout the Hawaiian Islands are serviced, with assistance from an additional hub in Kahului. A large percentage of the airline’s customers are vacationers.

Passengers can choose between Economy, Economy Comfort, and Premium Cabin. An island vibe is felt as soon as you walk on the plane, with flight attendants wearing floral-patterned shirts and flowers behind their ears. Standard Economy seats have approximately 31 in of pitch, while Economy Comfort provides an additional 5 in of room. Economy Comfort also provides a personal electrical outlet and an amenity kit. In Premium Cabin you will be welcomed into a Hawaiian-inspired setting with bamboo paneling and light blue textures. Seats can recline flat, while entertainment comes in the form of a detachable tablet.

It is owned by the Hawaiian Holdings group, which also manages the subsidiary ‘Ohana by Hawaiian. Hawaiian Airlines holds codeshare agreements with several major carriers, including United Airlines, Delta Air Lines, American Airlines, Japan Airlines, Turkish Airlines, and Air China. An interline partnership is also maintained with South African Airways that allows passengers to travel on multi-leg services via New York under one ticket.

Airbus and Boeing aircraft are operated by Hawaiian Airlines. The Airbus A330-200, capable of transporting approximately 278 passengers, is one of the most commonly flown models. All of the fleet are named after native Polynesian birds, such as Maile, Kalo, Lama, and Hau. The names are printed alongside the cockpit windows.

Everything you need to know about Hawaiian Airlines flights

Hawaiian Airlines information

IATA CodeHA
Routes32
Top routeTokyo Haneda Airport to Ube
Airports served18
Top airportFukuoka
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.