Find Deals on Flights from Phoenix Sky Harbor Intl to Kahului (PHX - OGG)

Got seats just ahead of the lavatory. Seats don't recline. Painful 5-hour flight. It was supposed to be premium seats with charge if $44

Good electronic pass. Quick and easy. Crew was very nice and helpful

The delay in boarding trying to switch people around!! No food except to high price purchase.

We liked all the services

When we got to Hawaii pick up our bag n drop it off was a headache

Crew was very nice and friendly

The display was awful. It kept turning on randomly while I was trying to sleep. The touch screen was slow and inaccurate. The armrest should go back further (doesn't go back all the way if you recline the chair)

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

Less than impressive. First time with Alaska. Actual Alaska flight was great. Your regionals left much to be desired.

Snarky unprofessional attendants on the regional flights.

The time!!!

The crew was fantastic! They were friendly and our flight attendant was the best! She was always smiling and asking if we wanted anything.

American Airlines is the worst for using these old 757's for long flights (6 hours). First class seats don't even have foot rests, they don't recline much, and they only have poor shared video screens up on the wall! Not worth the money!

Crew was nice. Used the really nice blanket and pillow

No tv. No tablet. No foot rest. What a waste of paying for first class....so not worth it. Modernize This plane.

Lived the staff on the plane

Did not like that with threw flighis home they would Not check our bags through

TSA is rediculous and affects how people interact with your customer servce. Your customer service in Honolulu needs a lot of work. Pointing people to a single counter person to obtain a seat on a plane after the person has already been on a 9 hour Hawaiian flight is beyond disrespectful. It is cruel. It was close to a couple of months that I had purchased the ticket and I get on the Plane in Auckland only to find I would need to process through TSA yet another time in order to get to the counter and obtain my seat. 3 hours in a TSA line allowed 20 minutes to get to that counter. I also needed to find a private space to give myself my insulin. I do not do that in public bathrooms or even my own bathroom..... but it never happened because I stood in Customs line and then Imigration line and yet again the third TSA line. I think TSA held up over 200 of us because they went to lunch. He were stopped still with absolutely no progress for over an hour.

You and all the other airlines need to work together and improve TSA. The counter person at Hawaiian in Honolulu was unprofessional and capricious. She preferred to service a huge dog rather than myself, even though it was my turn . She also answered a male who cut in line rather than the person next in line. She did not know what was available and did not show any compassion for international travelers. We were treated as cattle.

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Food/snack, tv, airplane.

Restricted tv selection, which was also not available for free in domestic flights.

free movies makes the time go by. food was good, though skimpy for a man.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Inflight service was excellent, meals were great and the attendants were really nice

Luggage was last on the carousel at Honolulu

The staff were lovely and helpful. I was re-seated on my flight to the emergency exit row and they really take care of you there. Boarding was organized and timely. Entertainment was free internationally (had to pay domestically).

There were no vegetarian meals which was disappointing.

Wifi

Delayed boarding and agent confusion.

Absolutely no leg room. Much less than most major airlines.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Paid top dollar for crappy service. Won't fly delta again