Pros: "Seats comfy, plenty of room as there was an open seat next to us."
Cons: "Nicer, friendlier staff. Alaska airlines staff doesn’t even compare to the nice staff on Delta flights!"
Pros: "Love Alaska Airlines!"
Pros: "How safe and comforting it felt."
Cons: "More vegan options. Lol"
Cons: "The seat assignment for people who did not one assigned. Last minute."
Pros: "On timeseats"
Cons: "Seats too narrow and short."
Pros: "Friendly helpful staff"
Pros: "On time and nice crew."
Cons: "Was told there was free entertainment in flight but was not true."
Pros: "All staff were professional and efficient. I liked how fast it was getting my bag checked."
Cons: "Didn't care for the net pockets on seat in front of me, my stuff fell out. Guy next to me was really rude and kept bumping me and talking really loud."
Pros: "The flight attendants were wonderful. The seats are very comfortable. While waiting for the flight at the airport, an employee was offering everyone free snacks and drinks. I will use this airline exclusively in the future."
Cons: "There is nothing bad to say."
Cons: "My entire checked bag was full of my tattoo equipment which is my livelihood. Most of my equipment was destroyed and now I have to spend money to replace it all ASAP or I can’t work! I’m more than upset!"
Pros: "Very friendly! Accomadateing! Fun!"
Pros: "Nice plane"
Cons: "Crew wasn't too polite. Smacked a few people with the cart"
Pros: "Staff was awsome"
Cons: "Had to sit next to some one that was too big to big for the seat and end up taking up half of my seat . Not the staffs falt but they could see i could not sit properly in my seat."
Pros: "Free movies, texting, and carry on."
Pros: "Great crew. Comfortable and on time."
Cons: "People were instructed to line up in a certain area for general boarding. However, after boarding started, people just walked up through the first class line and instead of telling them to get into the correct line they let them board...and just left those of us in the correct lane to wait."
Pros: "Seating. Flight time."
Cons: "Everything was good."
Pros: "Attendents were great good service"
Cons: "Flight was 2 hours late but the fly attendents"
Pros: "The crew was great and friendly. Est landing i have had in years."
Cons: "The seats are lime sitting on wood."
Pros: "Usb port to charge your electronics!"
Pros: "After an extremely frustrating experience with American related to flight changes, I was able to book a last-minute one-way flight with Alaska. As always, every team member was helpful, the flight was very smooth and the in-flight entertainment made for a quick, painless trip. Definitely a loyal Alaska customer!"
Pros: "They were helpful and polite while boarding and flying. They even give you a complimentary glass of wine or beer on board. All in all my experience was extremely pleasant. They have been much better than my experience last week with united. I would very much recommend Alaska if you have the option."
Cons: "We were rerouted through Helena, MT and had to rent a car and drive 2 hours to our destination. Due to the limited services into Montana through Alaska Airlines, we would highly consider another airline to accommodate future trips."
Pros: "The ability to get to Montana in 3 1/2 hours. The only reason I fly squashed in a tin can."
Cons: "Being squashed in a tin can and not being able to recline. I never feel my comfort is any kind of a goal by an airline. Only one goal for the airline. Profit. Can't even say safety is a high priority because how the heck can you get out of a plane when there's no space to walk. Passengers need more space not less. But can't do that it'd lower your profit."
Cons: "There was freezing air blowing on my feet!"
Pros: "Everything went really smooth, including the flight - hardly any bumps at all. Loved the free movie selection and the free messaging connectivity."
Pros: "I was heading to Scottsdale on Alaska for a Bachelorette party. Alaska took notice and gave me and my friends some bubbly to start the celebration off right! I was so impressed!"
Cons: "The bathrooms are shockingly tiny!"
Pros: "Quick flight- friendly staff"
Cons: "Landing was a bit abrupt but not scary."
Cons: "No beverage or snack service whatsoever. And when asked about water to the flight attendant, she looked pissed off like she couldn't be bothered. She didn't do anything but eat her own snacks at the back of the plane the whole time! Also this plane has only a chemical toilet. Very poor experience. Plane is also super small."
Pros: "People were nice"
Cons: "They lost my bag...delayed our flights...and made me go mentally insane"
Pros: "Exceptional! Truly enjoyed captain's jovial introduction at beginning of flight. Professional and capable crew."
Cons: "Crew at gate never kept us informed . Did not board us at time they had posted and never announced that. I ended up just standing in a line that formed that how I knew to board. Seats were way to small and the attendant hit my arm with beverage cart. She never announced she was coming through and didn't apologize just speed by. Pilot never came oup on speaker to talk with us either"
Pros: "Complimentary alcohol was nice for a long flight"
Pros: "Everything was fine."
Pros: "Love Alaska airlines!"
Pros: "They offer complimentary beer & I think that's cool. I also like the moldable headrest."
Cons: "Seats are smaller than usual economy."
Pros: "Smooth all the way. In flight wifi was great."
Cons: "Changing seats on the same plane after one stopover at Spokane."
Pros: "Such an easy flight! The flight crew is always amazing"
Pros: "The no hassle at boarding. Everyone I interacted with was super, very good job they do considering the amount of people they deal with especially now at Christmas time. The flight itself was great. The captain explained a lot about where we were and what to look for out the window. Flight attendants were great so is the plane. Thank you, I will be flying with alaska again. I'm partial to boeing aircraft. Retired Boeing employee. Ed.."
Pros: "Spacious and comfortable Boeing 737-900 which was not over-booked. Lots of room and efficient boarding process. Friendly crew."
Pros: "I loved the people I met during my flight. Great conversations. I also loved charging my phone during my flight."
Cons: "Nothing upset me. Our staff took great care of me."
Pros: "I liked healthy food options. I really like the upgrade option to a more comfortable seat in the exit row and a complimentary cocktail as well. I like the organized boarding back to front. It is much faster."
Cons: "I did not use entertainment so I couldn't really rate it. There wasn't anything that I didn't like."
Pros: "Flight crew was awesome"
Pros: "The flight was smooth, I liked that the captains spoke to us and the crew was very friendly."
Cons: "On other flights we get a whole can of soda, on this flight I got a out half as the flight attendant split the soda between myself and another passenger."
Pros: "Check in easy, comfortable seating, friendly staff,on time flight."
Pros: "First time traveling with Alaska Airlines. Excellent customer service and comfortable seats."
Cons: "My seat did not recline."
Pros: "Comfy seats, most legroom than most airlines. Friendly staff."
Cons: "The snacks were good, but they should have offered some drink selections."
Cons: "No leg room on this plane"
Pros: "Thanks for choosing customer safety over profits. I specifically chose Delta because they continue to not sell the middle seats."
Pros: "I appreciate the care Delta has for their passengers during this pandemic. From the seat spacing to the boarding process great measures were taken."
Pros: "The crew really was amazing. Friendly. Communicative."
Pros: "The crew was very courteous and friendly"
Cons: "Delays Why is it always a surprise for the crew that the plane needs to be de iced in the winter"
Pros: "Very engaging crew."
Cons: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."
Cons: "Temperature inside airplane extremely hot."
Cons: "Small aircraft, 2 seats on each side of the aisle, but that’s what you get when you fly short legs now."
Cons: "The snacks were limited. They only had cheez-its and no cookies."
Pros: "Great crew, nice plane, awesome entertainment"
Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"
Pros: "I love the Airbus aircraft we were flying in. It is far superior to the boeing."
Cons: "Reclining seats"
Pros: "Grateful Delta still has drink and snack service. Also grateful to still be able to bring a carry on on board. Good movie selections."
Cons: "Had to wait for a gate in Sav for 20 minutes and another 20-25 for bags"
Pros: "None of it"
Cons: "Everything. Can it please leave on time for once"
Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
Pros: "Crew was good."
Cons: "N/A. No food was served due to turbulence which is uncontrollable."
Pros: "Friendly greeting and goodbye.goog entertainment."
Cons: "Too hot, attendant did not know plane."
Pros: "They let me sleep."
Pros: "good job over all"
Pros: "Entertainment on the flight was fantastic."
Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."
Pros: "Incredible service, great entertainment options, comfy seats"
Pros: "Pleasant flight, plenty of entertainment on a long flight."
Cons: "Delayed our flight, had to buy another hotel night to accommodate and restructure our schedule, but it was pleasant other than that."
Pros: "New airplanes.On time schedule .Very professional a"
Pros: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"
Pros: "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
Cons: "massive rips in the bag"
Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Cons: "Food and food."
Pros: "Everyone was friendly and the beverage service was very quick for such a big flight that was full. It was a great flight crew."
Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."
Pros: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
Pros: "If you're willing to pay the upgrade, the entertainment system and ear buds should be in working order! Seats still uncomfortably narrow and audio system on plane should be audible!"
Pros: "In-flight entertainment"
Cons: "It was uncomfortably warm throughout the three hour flight."
Cons: "Paid $28 for a Wi-Fi package that didn't work. No refund...."
Pros: "New comfort seats. Nice staff. Pilot kept us continuously updated."
Cons: "Unclear info on upgrade [priority boarding when upgraded?]. Inability to upgrade ticket made using mileage points or upgrade at counter at gate."
Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
Pros: "very attentive service and remarkably tasty food in first class"
Cons: "seat was tight. not much legroom and very claustrophobic when the person in front of me reclined his seat."
Pros: "One of the male flight attendants was very nice"
Cons: "No food was provided, there was a throw up stain on my first flight to Atlanta then on my connecting flight there was crumbs on my table, my boyfriends table did not want to close so that caused discomfort to the person in front of us. Boarding time took a very very long time"
Pros: "Boarding was easy and fast"
Cons: "Seats were cramped"
Pros: "On time and convenience of the connection"
Cons: "Airplanes were a little bit old"
Pros: "plane was farily empty. Who doesn't like that, other than Delta, haha. Nice workers, smooth flight."
Cons: "Delta comfort was very tight. I'm 6 foot tall and my knees were hitting the chair in front of me the whole flight."
Pros: "free tequuila"
Cons: "norte americano gringo scum from hell usa terrorist pigs"
Pros: "My flight was on time and I was constantly notified what was going on with my flight"
Cons: "There's not much to do on the flight but oh well"
Pros: "Was bumped to first class, very good experience."
Cons: "Check point had only one person working on a holiday weekend made for an extremely long wait"
Cons: "The WiFi could have worked"
Pros: "The airlines bumped us up to better seats without us asking!"
Cons: "The experience was excellent."
Pros: "Staff was so kind and helpful."
Cons: "They ran out of a couple of the snacks, not a big problem but note worthy."
Pros: "Crew was very nice."
Cons: "More room in seat"
Cons: "No advanced seat assignments unless we paid $100 per person?! Recently flew Delta on same equipment (A321). Delta had in-seat entertainment & adjustable head rest"
Cons: "1 hour delay boarding then another hour waiting for a Pilot!?"
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Cons: "4 hour mechanical delay and shitty communication"
Cons: "International check bag fee of $100 because British Airways partner. Too strict with carry on allowance. Older planes. Not very comfortable. Overall not worth the price. Supper hard landing. And poor air quality."
Pros: "The staff was welcoming and it felt good!"
Pros: "Everything happy and in time. Nice staff"
Pros: "Didn’t like anything"
Cons: "Delayed several times"
Pros: "Son flew alone and everyone was very helpful."
Pros: "Staff was fantastic"
Pros: "Enough leg room. Free movies"
Cons: "Nothing really"
Pros: "Very comfortable, affordable, nice staff! On time. Will fly AA again."
Pros: "Best landing ever, like a butterfly."
Cons: "Bought a sandwich which was old ..."
Pros: "It was hastle free"
Pros: "Quick and did good job"
Cons: "After flying Japan Airlines I wish there were more free food and entertainment"
Pros: "I actually got to sit by my sweetie. Perfection."
Pros: "blanket made it comfortable"
Cons: "No entertainment options"
Pros: "On time and very professional"
Cons: "The snack had coffee in it."
Pros: "No hassle"
Cons: "I wasn't allowed to check in online and couldn't find out the reason for that"
Cons: "The landing gate in Palm Springs."
Cons: " the "group system" boarding process arranges passengers in an aleatory way making the process totally chaotic. For instance last groups are the last ones to enter the aircraft and don't easily find space for the hand luggage. They have to accommodate bags under the front seat making the already uncomfortable trip more painful. Also this process may delay the departure time.  Food service is terrible. no options, specially for kids or people with food restrictions. Not even the payed ones offer healthy food alternatives.  No comfort at all for a flight that departs little before midnight and arrives at 7 am at its destination. They forgot about the pillows and blankets you find in other airlines.  at the end, when I collected my baggage I realized 1 wheel was missing from one of my suitcases. I informed the airline and 3 days later I receive an email saying that the airline is not responsible for damages that include wheels and other "baggage accessories" I did not rate the flight poor because at least it manages to arrive to its final destination..."
Cons: "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
Cons: "I was supposed to be in stand by and the screen continue showing I could go to the counter and get a seat and I have to wait till the end so that I was going to be given a middle seat. I said forget about it, to pay 75 dlls for a change of ticket and you make me wait till the end to give me seat u want, forget it, I know this is stand by ticket but I dont like the attitude of the people, they dont help you at all really bad service you should learn from other airlines giving at least if you are delayed an apology and sometimes miles reward, not just food... Thanks for the SERVICE (i dont flight with you no more, even though cheap flights, but cheap things are expensive)"
Pros: "Good preferred seat."
Cons: "THe reading light was broken"
Cons: "temperature was too hot and stuffy."
Pros: "Standard flight , however I can't believe what most passengers bring on as cabin baggage !!"
Cons: "Evening meal of a turkey sandwich on dry bread was forgettable and considering that they co-share with Qantas , American could learn about providing a decent meal on a long expensive flight"
Pros: "Nice aircraft, clean, comfortable, friendly staff"
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "I love the cookies"
Cons: "I wish my seat would recline more"
Pros: "See above. Worst flight in 60 years of flying.Their systems failed at every point-- changing flights without carrying over seat reservations "Too close to flight time""
Cons: "Attitude of many employees--" tough on you, suck it up. stuff happens". poor communication re flight change, rejection of AA Advantage Mastercard to pay for baggage check and get boarding pass and seat assignment. Rerouted me by 200 yards to TSA checkpoint I could see was 30 yards away. When flight arrived in SFO the arrivals board never showed it and there was no carousel shown for checked baggage. I finally had to go to customer service, where attendant just pointed to my bag on the floor with lots of others from the flight, shrugged, no apology, and chewed her gum a little faster before turning her back."
Pros: "Boarding was fast."
Cons: "No internet on flight. No movies on flight. Plane was older. Seats were uncomfortable."
Pros: "Friendly service and staff."
Cons: "There were no screens by each place!!"
Pros: "LOWER PRICE, BUT NO FRILLS."
Cons: "SEATS FEEL FINE AT FIRST BUT AS THE TRIP WEARS ON THE SEATS GROW TO BE UNCOMFORTABLE."
Pros: "Crew was great!"
Cons: "Ohare baggage claim. I was first class and my bag came out last"
Pros: "Flight smooth. Not too crowded."
Cons: "Flight delayed."
Pros: "The flight attendants were super nice and very responsive"
Cons: "The food was not that good"
Pros: "Upgrade to First Class"
Cons: "Offer breakfast, for a flight that's longer than five hours and arriving at 10 AM you should offer breakfast at least to first class passengers."
Pros: "Safe landing, that’s all that matters."
Cons: "The entrances by groups. I get it, I just don’t care for it."
Pros: "Baggage was delivered to the carousel before passenger could get there. No waiting! Well done!"
Cons: "Seats were too small."
Pros: "Everything was usual, nothing special."
Cons: "The planes were late, but more importantly they lost my luggage somewhere."
Pros: "Crew was very friendly."
Cons: "Missing my flight."
Pros: "It was fine"
Cons: "It was fine"
Pros: "Window seat someone was in my seat. I just found an empty seat"
Cons: "Window seat someone was in my seat. I just found an empty seat"
Pros: "The flight was great"
Cons: "I couldn't make my trip because of work. Therefore had to cancel but Lufthansa would not provide refund so I had a wasted ticket. Not happy"
Pros: "I had an excellent experience in United booked through you. I was in the fourth boarding group. Was that because I booked through you? There wasn’t much room for my wheeled carry on but I did find a spot. On the Akron flight there was no room for wheeled carry on. We had to wait outside for them to get off the last minute carry on."
Cons: "Just being in the fourth boarding group. There weren’t many of us so I assume it was because we booked through you."
Pros: "Very friendly crew"
Cons: "Poor last time to use united"
Pros: "The desk people were nice in Phoenix, AZ"
Cons: "Our flight was delayed 6 hours so United rebooked the whole flight, however they made no attempt to inform us before we arrived at the airport. We found out when we arrived to our gate to board. So because we did not know about the delay until the time of boarding, we missed all other flights out because it was 8pm and no more flights could take us to our final destination. We did receive a hotel voucher but we had to pay for a taxi back to the airport as well as we had to pay extra for our car that had been sitting in the airport garage overnight. It should have been $2.50, but because it sat in the garage overnight we had to pay $20."
Pros: "The crew was very nice and good."
Pros: "Flying through the night freed me up the next morning. I'll fly red eye anytime."
Pros: "Courtesy and helpful"
Cons: "I don't have any complaints"
Pros: "The staff were very attentive to passengers and courteous."
Cons: "Nothing they did a Great job and keep a safe and exciting flight."
Cons: "We're all aware of the national "glitch" the delayed flights a couple of hours. While our plane was available for an on-time departure (UA1976) @11:35, the crew was inbound on one of the delayed flights (UA1611). United could have known as early as 7:30pm that 1611 wasn't going to make it on time to turn around the crew and would hold up 1976 as a result. Instead United didn't update passengers of 1976 until 11:55 (20 minutes after it was obvious that it was delayed and 4.5 hours after they could have known). Maybe I'm missing something, would love for someone at United to explain it."
Cons: "I don't think I will be choosing to fly with United going forward. The staff at the desks were rude and very short. I had a layover in Chicago and did not receive any notification that my flight was cancelled due to maintenance. I went to each desk to try and find an associate and no one was available to help the several individuals wondering how to get switched to a new flight. All of us were just given a phone number to call. Once I found someone thy told me that there was no seats available on any of the flights. They found one seat on a plane that was going to laguardia instead of my destination of Newark and then proceeded to tell me that my bags will still go to Newark and it was my job to make sure I filed to get them. (Same thing happened the last time I flew with United) I'm very disappointed all together with how I was treated as a customer."
Cons: "Missed connection in sfo. Had to stay overnight in sfo."
Cons: "I had to cancel the flight I didn't make it"
Pros: "Very good service and great pilot"
Cons: "Our flight was delayed by more than 3 hours. We had to take another flight."
Cons: "The people in the airport counter were not very friendly."
Pros: "Curtesy of staff"
Cons: "No seat reclining at all. Feeling very stiff by the end of the fight."
Cons: "The flight attendant who read aloud the instructions read them terribly"
Pros: "Flight times were accurate."
Cons: "As soon as we arrived to the airport, checking in was the biggest hassle. We were harassed by a guy working the ticket counter named Guilermo. He was EXTREMELY rude and continued to harass us and followed us after we checked in and we're already at the security check point. It's $25 to check a bag but if you check 2 bags their website says its $35 for both. We were charged $50 to check two bags. Even after Guilermo told both of us that they wouldn't charge us for the second bag to be checked. The guy that checked our bags was also extremely rude and clearly didn't care. Once we started boarding the flight several passengers had to check their bags at the gate because there "wasn't enough room on the plane". Not really sure how this was fair since we had just paid $50 to check two bags and were lied to about it when several people just checked their bags for free. We chose to fly with United because of the good deals they have on flights but after our experience I would MUCH rather pay more money and have a lot better customer service. We had such a horrible experience it almost ruined our first day of our week long trip. I'm. It really sure if it's obvious to the employees of United but traveling for most people is a very special occasion. This occasion happen to be a very special one to us as it was a family vacation and seeing family we haven't seen in years. The poor attitudes and rude demeanor from the United staff is all we could think about even after we reached our destination."
Pros: "The staff was great. Very accommodating."
Cons: "TV was inoperable for the 5 hour flight. However, United made it up to us. Thank you United."
Pros: "The friendly and comfortable atmosphere!"
Cons: "PHX is a large airport, and my emailed ticket said Brussles Airlines, Terminal 4. First off, Brussles Airlines is not a carrier at PHX, and secondly no one knew that United was their partner. There was no information provided to me to go to United, which was in Terminal 2. After making a phone call to Brussles Airlines, I ended up getting to the check in gate ten minutes after boarding started. It was a lovely rest of the trip after that though! But please include partner information im the email next time!"
Cons: "Flight was cancelled, rebooked to a flight with a 5 hour layover."
Pros: "My flight were on time and early. The flight was great, i had no issues"
Cons: "The Line to go through TSA was sooo long. Was not nice to disability passagers. Was very upset"
Pros: "Ease of boardingf"
Cons: "Flight from Phoenix was way too crowded"
Pros: "Smiling stuart"
Cons: "Small seats, somewhat warm in cabin"
Cons: "It was a red eye and I couldn't get comfy."
Cons: "1 hour late - "mechanical problem...""
Cons: "Seating on this aircraft is poor at best!"
Pros: "The plane didn't crash. Quite possibly the only nice thing I can say about this flight."
Cons: "No built in personal entertainment for a 12 hour flight. If you had already downloaded the United app, you could connect a personal device to their wifi for free and watch from there (if you didn't download the app prior to takeoff, you were screwed). Also, no USB charging outlets were available. I live in Korea and don't have an American style outlet to connect to a USB, so my devices died. The provided tiny aisle TV which played programmed shows and movies kept freezing, skipping, and turning off. Entertainment is usually the saving grace for budget int'l flights, whose food, service, and comfort can be expected to suck. Next time I'll shell out for Korean Air or Asiana."
Pros: "Flights were on time. Boarding was easy and crew was nice"
Cons: "No complaints."
Pros: "It was smooth all the way around. We arrived in San Francisco 25 min early"
Cons: "No complaints."
Cons: "Late no place for my carryon"
Pros: "Friendly and reliable"
Cons: "No free snacks, entertainment hard to access"