Find cheap flights from Missoula to Phoenix

Cons: "Lazy staff, cannot even get you water and tell you to wait for the cart. No good food options for purchase and snacks are bad. Nothing special about this airline"

Pros: "Great trip lots of leg room. Very lovely"
Cons: "No tv"

Cons: "Baggage delay inconvenience."

Pros: "The flight attendants were so kind and helpful, especially with those who had heavier carry ons"

Pros: "Although we were a little behind schedule to leave Seattle, the flight crew thoroughly explained the delay to us and got us on the way as soon as they could."

Pros: "Smooth fight and ahead of schedule"

Pros: "quick, on time, friendly"

Pros: "On time. Good crew."

Cons: "By this time in my trip, my day had been so long, and I was still so upset over how late we were due to some selfish individuals and an airline catering to them, that I was not capable of assessing the flight. Icelandair did lose my check baggage. Which means that out of three times I have flown with Icelandair, they have lost my checked baggage twice. Another reason I doubt I will ever use Icelandair again."

Pros: "Nothing!"

Cons: "long delay before depaarture"

Pros: "Flight crew was great."
Cons: "The flight was fine, however the customer service at the airport in Seattle was the worst experience I've ever had. I ended up missing my flight because of it. Everyone I dealt with, apart from the gentleman that changed my flight to the next one, was rude. I will likely try to avoid Alaska Airlines in the future for fear of having to deal with them in the airport."

Cons: "Flight was delayed more than two hours out of Missoula. Reason wasn't made clear by the crew. Updates from Alaska were good, but the extensive delay was a disappointment."

Pros: "Direct flight."
Cons: "Do not like the biscuit cookies. They taste awful."

Cons: "$25 checked bag fee!"

Cons: "Flight was delayed, not too long, but always seems to happen when I fly Alaska out of Sea-Tac!"

Pros: "I loved how fast I got my luggage at the baggage claim. I was very impressed."

Pros: "Amazing plane and crew for a short trip"

Pros: "We were on a trip that involved 6 flights over 2 weeks with three different airlines. The economy comfort surpasses the other airlines. Comfortable seats and more leg room which was important to me since I had fractured my leg and was wearing a cast. Flight crew was friendly and helpful."
Cons: "The airline is fabulous, the airport is not."

Pros: "The staff"

Pros: "Staff was polite, and flight attended were also nice."
Cons: "I understand short distance flights don't get a lot of selection for food, but it would be nice to have a better selection. This is more so on late night flights."

Pros: "The flight attendants and gate agent were outstanding."
Cons: "The food choice (a cookie)."

Pros: "Alaska boards from the back of the plane forward which makes boarding fast. We were all loaded and ready to go 15 minutes before departure time. Seats were roomy and each had a plug for charging phones/ipads, etc."

Pros: "People were friendly doing their jobs."

Pros: "We landed safely and I could get off the plane."
Cons: "The wait, the stench in the plane was horrific. The seats are tiny. Uncomfortably small. The attendants were rude and disrespectful with their condescending attitudes."

Pros: "Loading was fast."
Cons: "Seats seemed a little cramped, but it was a smaller plane."

Pros: "Fast, friendly, convenient"

Pros: "Alaska Airlines is the best."

Cons: "There was not food service nor any entertainment on the flight this the one star setting. You really need an n/a rating in your scale. The lack there of makes your survey inaccurate."

Pros: "Crew was amazing and very sweet. Awkward asking if we needed anything. Loves it! Best airline"

Pros: "Delay, Plane workers kept say " that bag has to go underneath" to people as they walked down the aisles like fill Sargents. Do they know the word "please"?"

Cons: "It was a fine experience. There was nothing that i really didn't like."

Pros: "Leg room! Way better than delta!"

Cons: "Something unexpected came up and I was unable to fly out on the date the ticket was purchased for. I contacted the airline several weeks to see what options I had to switch flights, or get a voucher for a later date. No flexibility. I purchased a one way ticket for $125.60 and they have a cancel/transfer fee of $125. So I had a wasted ticket that just flew empty. I asked if I could transfer the ticket to someone else... They said $125. They told me if I had purchased the travelers insurance it still would be the same fees as well. Not earning my business."

Pros: "I got almost a full Alaskan Amber to myself because no one else had any"
Cons: "We were delayed an hour and 40 minutes due to weather in Seattle which was not the airlines fault but I was sick and crabby"

Pros: "Fairly smooth flight"
Cons: "One of the attendants seemed to be a little grumpy"

Cons: "The USB port on the seatback in front of me did not work."

Pros: "Enough leg room and on time. Check in personnel very helpful."

Pros: "The crew was great and the flight was smooth."
Cons: "NA. Alaska Air is definitely a great company"

Pros: "Boarded early, smooth flights, comfortable seats and friendly crew"
Cons: "Need to allow people to board according to what's been called and not let people board early that shouldn't. I think it's great that they board back to front but that's only good if the person at the gate ensures it. The food/snack options are not the greatest."

Pros: "Roomer seats didn't feel cramped or jamed in."

Cons: "Pressured to change seats. Promised rebate for next flight, but haven't received email. I have Crohn's disease and didn't want to be moved from the aisle and away from the bathroom, but I was embarrassed to explain that to the large group of people at the counter, so I moved."

Cons: "The flight was wonderful but there was a little girl traveling by herself that was slightly misbehaving throughout the flight. Everyone around thought that was sibling or daughter of a passenger nearby until the last duration of the flight. She was very cute and it wasn't a big deal, but if there was a way for people around her to know I'm sure we would have helped her out a lot earlier in the flight with all her stuff."

Pros: "I liked the power outlet and free sodas"

Pros: "I had to change planes twice and the second time barely made it before they closed the door. But it was all good, made it to my destination."

Pros: "Employees were friendly and professional."
Cons: "Seating was pretty cramped. Food and entertainment not applicable."

Pros: "The flight crew was very accommodating and friendly, not only to me but, to some passengers that needed a little extra assistance. In the Coach section there was plenty of legroom."
Cons: "On my flight from Seattle to Phoenix, though the legroom was plenty, the cushion for my buttocks was a little thin and worn."

Pros: "Quiet plane. Crew was genuine, and interested. Trip was on time. These simple services, done with a smile exceeded my expectations, which is sad but deeply appreciated."
Cons: "Seats are too small. I am 6'6" and there is not enough legroom. I don't like paying extra for baggage, and pretzels are not food."

Pros: "Was a last min flight always enjoy flying with Alaska no fuss and great service! Thx"

Pros: "The crew at Missoula airport was amazing, and most friendly"

Cons: "delay due to lack of deicing equipment"

Pros: "It was a safe journey good rest and a very smooth operation"
Cons: "More vegan options"

Pros: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Cons: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."

Cons: "Was not offered a drink in first class prior to take off."

Pros: "Nice short flight, crew was nice."

Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("

Pros: "Crew, chairs, entertainment"
Cons: "Communication"

Cons: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."

Pros: "Awesome prompt and courteous service."
Cons: "Nothing"

Pros: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Cons: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."

Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"

Pros: "Crew was amazing! Entertainment options were great"
Cons: "Need more than 1 option for breakfast"

Pros: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Cons: "Best flight, security our always the downer in traveling."

Pros: "Friendly"

Pros: "Great"
Cons: "Great"

Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."

Pros: "Everything"

Pros: "Great service by crew!"
Cons: "Took too long to get on board."

Pros: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."

Pros: "Delta could not help FAA regulations, so it was not their fault our initial flight was delayed an hour and 50 minutes. The gate agents in Missoula were fantastic in trying to help us figure out connection options to Baltimore."

Cons: "."

Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"

Pros: "Not much to like"
Cons: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"

Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."

Cons: "My flight got delayed for twelve hours with no compensation for a hotel."

Pros: "customer siervice was great and welcoming was awesome"

Pros: "Excellent Detroit crew"

Pros: "On time departure; good updates by flight deck; luggage arrived unscathed."
Cons: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."

Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"

Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."

Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."

Pros: "Clean & modern aircraft Comfortable seat Proactive customer service"
Cons: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"

Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"

Pros: "Got a window seat, my luggage arrived with me"
Cons: "Late"

Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."

Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."

Pros: "The flight attendants were very friendly"

Pros: "Crew was fantastic! Everything was satifactory and as expected."
Cons: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."

Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"

Pros: "Great staff, quick service."

Pros: "Perfect"

Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."

Pros: "Just to clean the cabin a bit more and the folding table tops. thanks!"

Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."

Pros: "Efficient, comfortable, on time"

Pros: "Service."
Cons: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."

Pros: "Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown."
Cons: "The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking."

Pros: "Row to myself"

Pros: "great"

Pros: "Great crew."
Cons: "I would like the formal return of beverages and snacks. I understand the lack thereof is due to the virus. I think the airlines are doing a good job of staying within safety recommendations."

Pros: "Everything is good"

Pros: "Crew members were all very pleasant and personable. A very special experience with the local ticket agent / boarding agent (double duty) in Guadalajara: Maria Hernandez (or perhaps Fernandez) who was pleasant, professional, helpful and even called us respectfully by name ("Mr. and Mrs. Petrusek") She is an outstanding representative of American Airlines! Gracias to her!!"
Cons: "Not a thing! We live in Mexico and we usually fly Volaris...I think AA just became our favorite airline!"

Pros: "Plenty of drink passes."
Cons: "The staff was rude. Over heard gossiping about other travelers. At end of flight overhead announcement that our section of airplane using wrong bathrooms. It was rudely stated. Should have directed this instruction earlier in the flight. Very rude"

Pros: "The crew was attentive and helpful."
Cons: "Our layover was originally supposed to be an hour and a half in Phoenix. As we were boarding the plane from Austin to Phoenix, we got a notification that our layover had been delayed an additional 5 hours due to construction at SFO. I’d have appreciated more of a heads up than as I’m boarding."

Pros: "I didn’t like anything at all"
Cons: "They have to add electronic devices or charge plug on it"

Pros: "Really disappointed as my bags was not check thru.It was rechecked at London and British airway charged me for my baggage. I want to make sure that my way back to Oslo London London San Diego has no charge . It is an international flight and I am allowed 23kg one checked bag ."

Pros: "Amazing Crew"

Pros: "great trip and crew"

Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."

Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."

Pros: "We missed out connecting flight. We landed at 730am our connecting flight was supposed to leave at 750 it actually left at 744am"
Cons: "Our connecting flight left early"

Cons: "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."

Pros: "great"

Cons: "The information that was given was awful. Why would AA send a broken plane to ABW?"

Pros: "Nice people to fly with"
Cons: "nothing"

Cons: "Flight was overbooked"

Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."

Pros: "AA put us in a hotel and gave $12 (per person) food voucher for missed connection due to delay for maintenance."
Cons: "Our luggage was lost for 2.5 hrs in PHX airport, due to mix-up by service rep at customer service. AA attendant at gate at CLT was extremely rude and unprofessional when I accuse Left my boarding passes in seat pocket. Would not summon someone to retrieve it. Made me wait until entire plane was disembarked and cleaned, and made me wait some more after. She was super snarky, made rude comments, and almost made my family miss our connection to EWN. I will never, ever, fly AA again. Worst customer service and tons of issues with maintenance, luggage handling, and delays."

Pros: "loved having a movie to pass the time. Super friendly attendants."

Cons: "Ct for. R"

Pros: "Great crew!"

Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."

Pros: "The flight between WA D.C. And Phoenix went well. Very nice staff, orderly onboarding"
Cons: "Arrived in Phoenix and hurried to my next gate for the flight to Palm Springs only to discover a delay in the flight. No marguees were updated, no explanation just the plane had not arrived. Soon after we were told of a gate change, the marquee then said the flight would not arrive until 11 pm it is a one hour flight, so we actually arrived at 10 pm."

Cons: "all flights delayed"

Pros: "Crew was nice including those helping with boarding."
Cons: "Difficult to recline chair. Limited snack options. Landing was a bit rough."

Cons: "This flight was added as they cancelled my flight directly to London then they dropped this flight and had just Phoenix to Lindon! It took many calls, one with over an hour wait, where were told different stories and expectations. I did not receive an actual ticket until the very morning if this flight!! It was very stressful!"

Pros: "Nothing"
Cons: "The fact that the flight was delayed and we would have missed our connecting flight to BOS. The next flight out was the following day. We took it upon ourselves to get re-booked on United Airlines. The American travel agent was pleasant but we would have been out of luck if we weren't proactive and frequent travelers trying every flight option available. Finally, after over an hour on the phone we resolved the issue through another carrier."

Cons: "Nearly being bumped off the flight. A tight, uncomfortable seating space."

Pros: "It wasn't as terrible as the 1st leg of the return flight"
Cons: "Bad enough the long part of my trip ove seas had no wifi but then the 4 hour domestic flight did not have it either. I had planned to put my flight time to good use and catch up on work so i did not go back to a mountain of work but that never happened. Also, I've never been to an airport where you exit the boarding doors in the terminal then head down stairs to the tarmac to board a bus that make a complete lap of the terminal going near every AA plane obviously trying to figure out which one they need to drop us off at. If can get this close to losing people I now understand how luggage gets lost so often."

Cons: "Ear headphone jack would not turn down, you could hear the show from three seats away and the flight attendant was rude when I asked her for some different headphone to see if it would help. She acted like I was stupid and said "well did you turn it down?" Of course I tried that. I was very taken back by how she acted."

Pros: "Well the captain got us there in 4 hours instead of 4 hours and 40 minutes."
Cons: "Level of comfort was terrible"

Cons: "Our plane ended up being delayed in Hermosillo for 2+ hours which caused us to miss our connections in Phoenix. The Mexican military gave American a very precise window in which they needed to take off from Hermosillo by, because of planned military maneuvers. The plan arrived on time but we missed our take-off window by 8 minutes. The ground crew and flt. crew showed no sense of urgency in getting the plane prepared to take off, the boarding of the plan etc. We could have easily taken off within the allotted window, except there was no sense of urgency or advance notice to any of the passengers. American in Phoenix made no attempt to accommodate us and we ended up having to buy tickets on Southwest in order to get home. Overall, a terrible experience."

Pros: "The gate attendants were professional and the flight attendants were very good. The flight itself was fine."
Cons: "i had my boarding pass and chose my seat some time ago, in row 4. When I checked in, the AA representative switched my boarding card and I was told that my seat was no longer available. When I got to the gate, I spoke to the gate attendant. There were several people also speaking to them about their seats. I did not have a seat assigned to my boarding pass, so I stood until the entire plane boarded and the gate attendants could sort things out. In the end, I was given a seat at the back of the plane, even though booked my seat some time ago and am a Sapphire member. When I boarded, there was no room for my carry-on luggage. The flight attendant already understood what happened. She immediately took my bag, and found a space at the front of the airplane. This is the second disappointing flight in a row in 2 weeks I have had with AA. I'm not sure if it's just bad luck, or has something to do with the company. I had flown with U.S. Airways for years and never experienced any major issues."

Pros: "4 hours late leaving El Paso causing us to miss flight out of Phx!!! So booked thru LAX and arriving 5 hours later !"

Pros: "The staff was very helpful and the in-flight movie was great!"
Cons: "A teenager sitting behind me kept putting her feet and knees at the back of my chair making it very uncomfortable for me the entire flight."

Pros: "On time and no issues"
Cons: "Seat comfort"

Pros: "Nice crew, plane was decent"
Cons: "Delayed waiting on a crew person to get to the airport to fly to Dallas. We had to wait an hour at the gate. They didn't tell us what the delay was for until we had been waiting 30m."

Pros: "No accountability -- just a recording telling me my flight was being rebooked and I would arrive 14 hours later than scheduled on New Year's Eve. Totally unacceptable, awful service."

Pros: "From start to finish the flight faced problems: unscheduled stop for refueling, change in planes for mechanical problems, emergency medical intervention, and more. Yet at every stage the flight crew and gate staff did an outstanding job communicating and seeking to alleviate passenger woes. With delays, we missed connections, and yet AA worked wonderfully to find alternatives. At the end of the day, we arrived at our destination, and even our luggage made the trip successfully! Wonderful courtesy, adaptability, and determination to serve. Thank you."

Pros: "Flight operated on time between PHL and PHX."
Cons: "Pilot provided no communication about the trip prior to takeoff; pilot provided minimal communication about the trip while in flight. Although her service was adequate, the first class flight attendant Marilyn never called any passenger by name. No pre-arrival mints were served."

Cons: "There was a snow delay in Chicago, but nobody offered assistance when we were on the ground. We felt abandoned by American Airlines because we asked three different people for assistance and they didn't seem to want to take on the problem. They were like Pontius Pilate, and "washed their hands" of us!!!"

Pros: "Good experience."

Pros: "On the way there, it was a newer plane in nicecondition, comfortable, entertainment was ok."
Cons: "AA IOS app - always problems getting the mobile boarding passes. This time is just like every other. Never a problem before with US Air or Southwest Food - There and back, sandwiches and non-snack items were sold out by the time crew could get to the rows in the back Plane on the way back was a certified POS. Seats were ancient and broken, Engine couldn't start - twice, and no entertainment"

Cons: "The scheduled departure time was moved forward, thus creating confusion and inconvenience."

Pros: "Flight left on time and arrived early"

Pros: "The landing in Phoenix finally here!!"
Cons: "The 5 plus hour flight but had to endure to get to Phoenix!!"

Pros: "I don't usually complain, and I have never responded to this kind of rating request, but, the American Airlines flight from Ft. Lauderdale to Phoenix was too inept to ignore. Firstly, I wasn't assigned a seat when I booked the flight. Then, at the time I checked in, as no regularly priced seat was reserved for me, I was forced to pay for a premium seat, for both the outbound and inbound segments. Secondly, no snacks were offered on the outbound flight, because "the ground crew forgot to supply the plane". This didn't bother me, but it did infuriate some of the other passengers. Finally, I paid for the GoGo inflight internet, but the download speed was sooooo slow, I finally gave up."

Pros: "Crew was nice and professional. It was an early morning flight and I was given the right surroundings to sleep."
Cons: "There was no entertainment on the flight. I couldn't even find a headphone jack. The seats and aisle are too narrow. After landing early we had to wait 10-15 minutes on the taxing because the gate was occupied"

Pros: "Clean and comfortable, flight crew nice"
Cons: "No wifi once crossed into Mexico other airlines have"

Pros: "Staff always amazing."
Cons: "Everything was good overall."

Pros: "Nice new interior"

Cons: "Immediately after all passengers were boarded United discovered the plane had to be replaced. We all had to deplane, wait an hour more for a new A320, and reboard. Also irritating that delays are posted at 15 minute intervals and then updated; so you have to keep updating friends & family via WiFi. If it's predicted to be an hour, say so."

Cons: "Unfortunately flight was delayed for 2 hours on top of a 3h42m layover"

Pros: "I was happy to finally receive a drink one the flight started. A waterbottle at the seat and not other service would have been nice. Wifi was not working. The seats were small and cramped. My seat did not stay either up or down...it kept moving around and would not stay adjusted. However the crew was fantastic and our two female pilots were amazing. Captain Amy touched down in Phoenix was one of the smoothest I have ever experienced."

Cons: "Need to pay for everything... internet, tv, and snack. Long flight when you cant fork out more money for what was free with canadian airline"

Pros: "I didn't get dragged of a flight due to overbooking. So that is always a positive."
Cons: "United needs to add more entertainment options to all of their flights. Virgin, JetBlue have done this. Why can't United? You have record profits, invest it in inflight experience."

Pros: "Zero leg room! That actually was surprising as most other airlines have a lot more legroom. In flight entertainment was also lacking. Doesn't make sense to pay $7.99 for a 2.5hr flight. A lot of other airlines offer some sort of complimentary in flight entertainment. Also the luggage didn't start coming out for at least 30 mins of waiting at baggage claim. Not the worst experience I've had flying but far from being a good experience. It probably isn't worth flying united unless it's 1st class. But even they had to wait 30+mins for luggage!"

Pros: "United got me from point A to point B"
Cons: "Crew was rude, not just to me, but to other patrons. Flight was packed going and the man scanning boarding passes spoke to those of us asking simple questions as if we were stupid and defiant. Was he a prison guard in his previous job? On the way to Newark, I had an aisle seat. One of the stewardesses blazed by me with a cart ramming it into my shoulder without so much as a, "sorry." I'm not a big woman but maybe as I dozed off I leaned over a bit...There is no way she didn't feel her cart hit me. Rudeness, it seems is a part of the culture at United because the flight attendants coming back squeezed past the long line for the bathroom without saying, "excuse me." They did however, say, "I need to get by," and one of them brushed by the gentlemen sitting next to me and bumped his laptop and coffee. Overall it seems that the crew working these particular United flights have forgotten that we pay hard earned money to fly. Some of us are going on vacation, to see loved ones, and some are flying to deal with unpleasant circumstances. The staff may fly several times a day, but most passengers do not. There's a lot of prep and anxiety, that goes into taking a flight and a surly flight crew multiplies that anxiety. No one wants to fly with a crew that hates their job."

Pros: "Just happy to be home"
Cons: "That I asked to be put on an affiliate airline they didn't offer which was perfect because I was able to get home to get medical attention"

Cons: "5 hour flight and only received drink and nuts. Very cold on board, but no blankets available except in first/business class. Very slow boarding process; took off 30 minutes late (flight was overbooked). No entertainment options."

Pros: "Nothing"
Cons: "Everything. United made no apologies."

Pros: "Good crew."
Cons: "No comfort. Should have picked my seat."

Pros: "I love United. They're now my go to airline. I love the pet friendliness as well as every employee through United I met today from the bdl check in crew , to especially the flight crew on flight558 iAd to phx who I believe was from Houston and their Texas roots truly shined. Every crew member was Sooo attentive professional Cleanly pleasant and always smiling and happy to come around. Other crews could learn from this crew please take notice !!! I have never been so impressed (and I am a frequent flyer )"
Cons: "Flight tracker wouldn't work on screen or on phone disappointing"

Pros: "The flight was smooth and the crew was polite"
Cons: "I had a center seat. Person in the aisle a large male. I didn't like the boarding It didn't make sense"

Pros: "Staff excellent"
Cons: "Everything else, space restrictive"

Pros: "I liked the boarding process. The staff were nice people too."
Cons: "The plane made a horribly alarming screeching sound before takeoff. WiFi was out. The snacks tasted like stale trail mix from a Fresno gas station."

Pros: "Nothing out of the common."
Cons: "WiFi never worked. And again... Uncomfortable."

Pros: "We were offered free WiFi and entertainment which included movies and TV shows. With the price of airline tickets I think this should be the new norm, flights are boring and uncomfortable give us something to take our minds off that aspect. They have the normal snacks and food that other airlines offer on a longer flight. The crew was very engaging and professional."
Cons: "I don't like the new seats. There is a curvature that doesn't work so well for my short 5'2'' frame. My partner who is taller did like the seats. The person next to me was about 6 feet tall and when the passenger in front of him reclined the chair was pressed up against his knees the entire flight."

Cons: "Food selection awful"

Pros: "The crew"
Cons: "passengers being physically sick next.to me"

Pros: "Good service"

Pros: "Flight price."
Cons: "The service, accommodations, cleanliness, organization from the airline (multiple delays and two gate changes), comfort of seats, & entertainment options were all undesirable. I tend to only fly United when I have no other options. This experience was exactly what I expected from the airline. However, I was traveling with my mother this trip and wish I would've spent the money to fly a different airline."

Pros: "Flight was early!"

Pros: "I had an empty seat next to me and was able to have some more comfort on the 5 hour flight"
Cons: "The flight was delayed twice, very frustrating as we were already arriving at midnight."

Pros: "Was impressed w the new plane"
Cons: "Overhead storage a little small"

Pros: "On time, clean newer plane"
Cons: "No entertainment options, were promised free wifi to watch superbowl at the gate only to be told later there were ZERO options for entertainment, no tv, movie or wifi let alone free."

Pros: "That's it was fast and organized"

Pros: "Kayak e mails on gate changes and such"
Cons: "N/a"

Pros: "I liked the coffee."
Cons: "Flight was delayed by at least 45 minutes, making me miss my connecting flight. After that I had to wait 7 hours for the next available flight. Also the connecting flight was all the way on the other side of the airport. No one at the airport would help with directions to the next boarding area."

Pros: "Took off on time and arrived early"
Cons: "Leg room"

Pros: "The crew was awesome. I didn't have any food."
Cons: "I was very cramped. The 2 guys beside me were squished. The plane was 3 seats on both sides."

Pros: "Very friendly flight attendants & the pilots kept us posted on everything which made me feel extra comfortable!"

Pros: "i didnot like any thing"
Cons: "they cancle the flight time so meny and i got other flight cancled"

Cons: "Delayed departure, changed gate."

Pros: "Flight was delayed due to malfunctions and then cancelled and we had to board another plane and wait two hours the arrival time in the destination to Phoenix was 3 hours later than anticipated"

Pros: "As I had stated in the first part of the survey the crew members were again very friendly & helpful"
Cons: "I was surprised at how little space there was for a taller person & again the price's for the food & beverages I thought was very pricey for the average person."

Pros: "-Flight Departed On Time From Newark To Phoenix Sunday 1/3/2016. -Flight Arrived 30 Minutes Early In Phoenix AZ. -United A.L. Fight Staff Is 1st Rate!"
Cons: "-United Airlines Check In Procedure @ Terminal C Newark International, Bag Drop Off & Colridinated TSA Check In System Was OverCrowded, Seemed Un-Organized, And Inefficient! -United Airlines Would Be Better Served To Assign Two Ajirline Agents To Assisit United Passengers With Bag Drop Offs & Flight/Seat Assignmnets. -Also The Fact That United A.L. Charges $25.00 Additional For Each Bag Is Ridiculous! Just Build The Cost Into Each Ticket Peice. Southwest Airlines Is Ahead Of The Curve On This! That's One Reason Why Southwest Is So Successful'"

Pros: "Excellent and friendly flight attendants"

Pros: "I got there on time"
Cons: "Why not have people board the plane based on sat number? Why this cattle call and stand in line like you're not going to get a seat? Everyone fighting for line position so they can get a place in the overhead bins? Stupid."

Pros: "No turbulence smooth flight. Friendly pleasant pilot. Quickly landed parked and unloaded passengers."
Cons: "Longest security line I've ever seen. I almost missed my flight though I was 3 hours early. Weird set up at departures. At gate warned flight overbookedso we were all stressed we may not even get seat though mine was booked months in advance. I was in zone 4 and they only allowed zones 1-3 to stow carry on items that we had to already lug around the airport for hours. I was forced to check my regulation sized bag in the passageway to the plane as well as everyone else in my zone. Economy seat especially tiny and cramped. Unpleasant flight attendents."

Cons: "4 hour delay because of scheduling"

Pros: "The crew and pilot was very courteous."
Cons: "The flight was delayed three times. It was two hours behind schedule. Then there was a delay in boarding, no entertainment on board unless you buy wifi or previously downloaded the united app to watch selected shows on your mobile device! Appalling to say the least! Whatever happened to the days when you get on an airplane and food and entertainment was a part of your ticket price! Another thing that bothered me was the fact that I had to pay $25 for my suitcase! Really United! Am I not allowed one piece of luggage? I don't like carry my bags around with me so now I have to pay to check it! Shouldn't that be the other way around! Charge for carry on luggage, it's such a hassle and also slows down boarding time, cases congestion in the hallway with everyone reaching for their luggage in the overhead bins! I can keep going, but what good is it gonna do. United airlines suck!"

Pros: "Amazing! Informative pilot, with fun geograpgical facts along the way. SMOOTHEST LANDING I HAVE WVER HAD!! Friendly staff. Flight was great."
Cons: "Planes seats are small, especially fitting 3 people in one row."

Pros: "Everything went smoothly, times were great!"
Cons: "Crew a little snippy.."

Pros: "Nothing"
Cons: "They cancelled my flight the morning of, I was rerouted through a later flight to AA when the United employee couldn't speak enough English to communicate, I misheard 2:30 when she actually said 2:13. Showed up an hour early as I always do at Eugene airport, only to have the gate shut in my face...we'd missed the flight. I then proceeded to get in my car and drive three hours to catch a connecting flight to Phoenix through traffic etc etc....only to arrive in Phoenix 6 hours later than expected. All of my evening business meetings, lost. Thanks United, you always seem to find a new way to screw it up."

Cons: "Take off delay due to catering"

Pros: "Even though it was a larger plane it boarded rather quickly for the number of passengers on board"
Cons: "The United Express spoiled me because of its smaller size but being roomier then the second half of my trip"

Pros: "TV service in plane was awesome feature"

Pros: "Theflight out was early and the stsff on both planes pleasent."
Cons: "The seats on flight out had no room and i was on top of my husband in order to give the poor man next to me room."