Got a seat. Made it on the flight.
My original flight (booked in January) was changed to the following day and there was no notification. So though the first leg was fine, the second flight (Toronto to London) i had to scramble in Toronto to book the flight and get a seat. (50K elite member).
Boarding is very slow and disorganized. Plane was unusually noisy. Rouge seats are the WORST very little legroom even by economy standards.
The overall process was painless and the flight was cheap
Seats were very close to the seat in front of you. If you're over 6 foot 1 inch don't fly with them.
There was drinks but no snacks like cookies or pretzels. There was no form of entertainment on the plane The lines on the airport was way too long and it was overcrowded
Plane was dirty and crew inattentive.
On time. Comfortable seat. Courteous crew. Easy transfer.
Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats
Easy and efficient boarding for a busy flight. Efficient, attentive and intuitive cabin crew. Good in-flight entertainment and facilities.
The aircraft was extremely cold throughout the duration of the flight. Of all of the long haul airlines I've flown with, I find that American Airlines offers the least leg room.
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