Cons: "Better food choices"
Pros: "In this age of very tight seating. JetBlue still manages to offer a better seat, a happy and efficient crew and good service at the airport ."
Cons: "I’m a short, average weight woman that felt the space in the bathroom was impossible! There were only two bathrooms for the whole airplane, used both once and I could barely fit in it."
Cons: "Not boarding us 30 minutes late then keeping us at the gate for another 30 minutes after landing"
Cons: "Flight was delayed leaving NYC and when we landed in New Orleans, the gate was occupies, so we had to wait."
Cons: "We were delayed which happens sometimes. I departed gate 26 at JFk the problem with the delay was there was no place to sit during the 90 min delay"
Pros: "Our crew was great"
Cons: "The delay sucked all the kiosks didn’t work 45 minute wait at the help desk bad"
Cons: "Waited to book seat and had to upgrade at 70.00. Feel ripped off. Did not appear to be any other choice."
Pros: "Lots of space and TVs"
Cons: "If the flight was on time"
Pros: "Everything. Perfect service"
Pros: "Crew was so helpful... even loaned me a phone charger."
Cons: "Pillow and blanket were extra"
Pros: "entertainment, boarding-excellent Seat were pretty comfortable"
Cons: "Crew needs to learn better customer service"
Pros: "The flight was relatively quick and smooth."
Cons: "When I boarded the flight the overhead bins were already full so I had to check my bag at the gate. When I picked it up at baggage claim my bag was soaked and my pink bag had black dirt all over it. The terminal had poop on the floor in multiple spots along the main path where people walk, which is clearly disgusting and concerning. Although the flight was fine the combination of these things made it a very unpleasant experience."
Cons: "got to airport and had to pay additional 100.00 because of unaccompanied minor. would have liked to know that at booking. not at airport."
Pros: "Delayed 1 1/2 hours."
Cons: "All that waiting. Getting home much later than expected."
Pros: "Crew, comfort"
Cons: "Multiple changes in arrival time (5X total), tv was not working, WiFi was okay."
Cons: "Flight was 7 hrs delayed!!!"
Pros: "On time, friendly crew"
Pros: "Pilots made for a great flight in horrible weather conditions"
Pros: "Nice crews"
Cons: "Delayed nearly 2hours"
Pros: "Crew was very polite. Good leg room."
Cons: "Video did not work good. video screen small Plain not very clean Extra charge for blankets, pillow, adult beverages."
Pros: "Comfortable seats, crew was very nice, flight was very smooth."
Cons: "I searched and searched forever to figure out how to connect to the WiFi inflight. My phone kept telling me that I was connected but I could not use any apps or connect to the internet in anyway. I looked in the seat back pocket for information on how to connect, nothing. I googled before we took off, nothing. I loved everything else about this flight but this was incredibly frustrating, especially when I was traveling for work."
Pros: "Plane was best coach accommodations at no upgrades . . . Ever! Plenty of space, clean, fresh, a Wow!"
Cons: "Delayed departure waiting for catering to show up"
Cons: "Low score for Boarding due to being 40 min late to destination. Food had no healthy choices Entertainment was not working."
Pros: "The JetBlue staff was very attentive, and we reached our location quickly! Definitely will keep JetBlue in mind for future travel."
Pros: "Comfortable seats, first time I have enough room and I’m not squeezed like sardines. The entertainment options was really nice addition. The stuff were wonderful so welcoming and nice. The boarding process was efficient and fast. I wish you will do flights to Israel I’ll be the first one to try!!! Amazing amazing amazing!!!! Thank you so much for a wonderful flight"
Pros: "Departure on time. Arrived early. Good snacks, WiFi and TV. Bags arrived easily."
Cons: "Wish there were movies (flight just under 4 hours)"
Pros: "Being on time is the most important thing for me! Thank you for landing earlier."
Pros: "Service was great. Crew was nice. Refreshments were enough for the duration of the flight."
Cons: "Only issue is that you need to pay for the headphones."
Pros: "JetBlue is really the only airline that I care to fly anymore. Not only do they get me to my destination on time in comfortable seats but their staff is very accommodating and friendly."
Cons: "Everything was great"
Cons: "Prefer blue chips instead of cheeze its"
Pros: "I love all."
Cons: "I don't think of anything that I dislike."
Cons: "More movies. More breakfast options. And ran out of cookies."
Pros: "Flight crew was friendly!"
Cons: "My tv screen didn't work. It kept flashing in and out for the first hour until it finally went black. On the rare occasion that a picture showed on the screen it was too dark to determine what was happening or what I was looking at. This made the ride feel long."
Cons: "That there were no alternatives"
Pros: "Once underway, the flight was as expected"
Cons: "Plane was delayed excessively with no reason why plane was erratically delayed. On flight television also would not turn off"
Pros: "JetBlue in general"
Cons: "Seating area was a bit messy. Not horrible but not super clean."
Pros: "Once again, flying Jet Blue was a great experience. The comfort of their terminal at JFK and their spot on service made a long day much easier. And we really enjoy the individual TV screens."
Cons: "The buttons on the TV were a bit glitchy but probably from being used so much."
Cons: "Broken headphone plug on plane"
Pros: "Friendly. Clean. On time"
Pros: "Fast, on time and comfortable. Good"
Pros: "easy boarding, plenty space, kind and helpful crew"
Cons: "delayed flights both ways, very cold air conditioning (which a flight attendant did adjust after I asked), sound didn't really come through headphones - very scratchy"
Cons: "Boarding area was changed without any notification so I was waiting in the wrong are the entire time till my name was called on intercom."
Pros: "The staff, seat comfort (leg room) and being updated on the trip by the pilot."
Pros: "The crew was amazing"
Pros: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Cons: "Nothing really. Flight was quick."
Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
Pros: "Predictably late."
Cons: "Be on time."
Pros: "Comfortable seats"
Pros: "Food and drinks were great"
Cons: "Would have liked being able to select a window seat."
Pros: "Great service"
Cons: "Stuck at landing. For over 20+ minutes"
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Cons: "Even the comfort seats are crammed together too close. One can barely move. Dreadful"
Pros: "Flight was early into New Orleans"
Cons: "Flight had a lot of turbulence"
Pros: "The short duration of the flight and punctual arrival. Better seating with more leg space in Airbus than in the horrible Boeing 467- 400."
Cons: "No headsets distributed so I couldn't listen to film program. Crew rather impersonal. I'm dreaming of an airline that uses functioni g loudspeakers during boarding. Nobody understands acoustically which zone is being boarded ( not only a Delta issue)."
Cons: "They were short 1 flight attendant, delayed us for 3 hours"
Pros: "Great crew"
Cons: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
Pros: "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
Cons: "Nothing to report here"
Pros: "Crew was very kind"
Cons: "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."
Pros: "The crew! You have great people working for you on these routes."
Cons: "This was an easy flight. Nothing bad."
Pros: "Being able to watch videos."
Cons: "Flew with 5 family members. None of us were seated together. And we have 3 young teen girls. Flight overbooked."
Pros: "Good service and on time."
Pros: "Nice plane. Efficient crew"
Cons: "Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay"
Pros: "Everyone was very friendly and concerned about us making our connections"
Cons: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Pros: "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"
Pros: "The flight attendant, Winsom, was fantastic."
Pros: "Easy transition through customs."
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "Crew was kind and helpful. Snacks were great!"
Pros: "I have always known of airlines to offer preboarding to those military members in uniform or on official orders. Delta took it one step further and allows prior service members to board also."
Pros: "Great flight . Even got here early"
Pros: "Really helpful staff, clean plane, attentive and easy boardiing"
Cons: "The check in was a bit confusing at the airport."
Cons: "Paid first class. Got served after people in coach."
Pros: "New aircraft A320"
Cons: "1 hour flight delay"
Cons: "Flight was delayed nearly 2 hours without any compensation to the passengers. I frequently fly jet blue and whenever they are that delayed not weather related the staff frequently gives the passengers a complimentary cocktail. Also your boarding process makes little sepnse to me why board from the front of the plane more sensible to board back to front"
Cons: "The flight is delayed 3.5 hours."
Pros: "The gate person was very accommodating"
Cons: "It was over 2hrs late due to mechanical problems. Seems to be the norm."
Pros: "It wasn’t bad or good."
Pros: "On time departure and arrival, clean plane. Enough space for your carry on."
Cons: "Despite having 15 open seats on the earlier flight, I needed to pay $75/person to take the earlier flight. I chose not to do this. Would I have loved to get home 2 hours earlier."
Cons: "Long delay due to maintenance of oxygen masks issue. Why hadn't this been taken care of with preventive maintenance?"
Cons: "Seating was tight"
Pros: "They ran out of food on the plane"
Pros: "Personnel and crew handled the problem in a professional manner doing everything in their power to make the best of a bad situation. Another plane was provided within a reasonable time frame."
Cons: "Four hour delay. Boarded and then being told after 40 minutes that the problem was not fixable."
Pros: "Nothing about it was good. They made us Americans feel so unwanted."
Cons: "The staff was rude"
Pros: "Love Delta...plenty of legroom. Nearly always on time"
Pros: "When our flight was delayed by four hours they gave us snacks at the gate. No one offered to reschedule."
Cons: "The 45 minute wait in the Sky Priority lane to drop off baggage. The flight was delayed because of weather and then their scheduling system crashed. Had to wait for a pilot. When we finally boarded at 5 we got peanuts in first class. That was worth the mileage upgrade. Upon landing there was a 1/2 wait on the tarmac to get a gate. That same plane, upon taking off back to DTW blew a tire upon take-off, had to do an emergency landing and everyone had to spend the night in NOLA after being delayed all day."
Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"
Pros: "The crew was very friendly and helpful."
Cons: "The delays, we change to gate three times, Delta never told us why the changes or announce them. If it wouldn't be for Trippet Pro, where I got notices, I would not have known about gate changes."
Cons: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."
Pros: "The Consistency!"
Cons: "Location of the gates in Charlotte are always so far away from one another!"
Pros: "Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me"
Pros: "Crew was very nice."
Cons: "Stewardess forgot to give me my coffee"
Cons: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."
Cons: "No wifi no movie."
Pros: "I hated the whole experience"
Cons: "I’ve never flown American Airlines and the flight was on time."
Cons: "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."
Pros: "All was good with the flight. It was a bit cramped, but it was an old full flight. Not a big deal"
Cons: "Nothing really"
Cons: "Paid for upgraded seat with complimentary drinks that I still got charged for."
Pros: "Food was better than expected, entertainment options were good."
Cons: "If all airlines would just board the people at the back of the plane first, it would go a lot faster."
Cons: "They lost and cant track my baggage. Very poor customer service."
Cons: "inadequate ventilation"
Cons: "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."
Pros: "Flight was delayed then cancelled. No explanation, apologies, or provision for accommodation was made or offered!"
Pros: "The crew was friendly, the seats were comfortable, the lav was large enough to turn around in, and we arrived in plenty of time to catch our train out of Frankfurt."
Cons: "The movie selection didn't have anything interesting."
Pros: "LOVED the spacious leg room on that aircraft!"
Cons: "The lady beside me and everyone else listened to her audio book."
Pros: "excellent flight. on time and no issues"
Pros: "Entertainment, seating room"
Pros: "Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick"
Cons: "Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing."
Pros: "Attendants are always friendly; always a peaceful travel event"
Pros: "Travel time"
Cons: "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."
Pros: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
Pros: "The crew was very nice. It was Christmas so the flight was not full."
Cons: "It was a short flight, so it was fine."
Pros: "On-time arrival; competent crew"
Cons: "Nothing; the flight was OK."
Pros: "Good movies"
Cons: "not enough food"
Pros: "I am not comfortable flying so for me, flying makes me nervous"
Pros: "On time"
Cons: "Paid extra for seat and I don't see why. It wasn't any better than lower priced seats. American boarding process is unnecessarily complicated. Board from the back forward like Alaska does."
Cons: "Middle seat and one of the last ones on. Enough said"
Pros: "The entertainment system. It was awesome. The crew was friendly."
Cons: "Nothing notable."
Cons: "The sound did not work in my assigned seat. I could not watch any movies or partipate in any games."
Pros: "Crew was attentive and nice. Pilot kept us updated on our delayed departure."
Cons: "The departure was delayed due to maintainence issues. Every time that occurs, there are long delays to complete the paperwork. No problem with wanting a well maintained plane, but there should be some quicker way to complete the documentation."
Pros: "The flight assistants were nice"
Cons: "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."
Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
Pros: "On time, clean plane."
Cons: "Crew announcements are too loud! What is that all about?"
Pros: "Captain and crew were capable and friendly."
Pros: "I loved the price more than anything else. All the staff were friendly and professional. Every flight was on time with no delays."
Cons: "In seat entertainment"
Pros: "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."
Cons: "seats were very uncomfortable"
Pros: "Hot tea to warm me up. Friendly flight attendants"
Pros: "I sat in seat 2A. Excellent food and service. Flight was smooth."
Pros: "power outlets & TV"
Cons: "crew was cranky"
Pros: "Quick flight"
Cons: "Never given complimentary beverage"
Pros: "It was a new plane, with nice seats and a power outlet. What more could you ask for. Flight was on time"
Pros: "Short, sweet, uneventful"
Cons: "Small seat space"
Pros: "Nice smooth flight. Very attentive crew. Comfortable seats. Flying is when it's nice to be small."
Cons: "Flight delayed because of oil leak in engine. Not offered nuts instead of pretzels."
Cons: "The plane was hot. The pilot forced a landing quickly to be on time, instead of taking his time through rough winds. The plane was very turbulent and the landing was extremely rough. I actually pulled out the "puke bag" and almost needed it."
Pros: "Quick and uneventful flight."
Cons: "My reading light didn't work."
Pros: "Everything went well"
Cons: "I loved everything"
Pros: "Flight was very smooth - landed early!!"
Pros: "I was able to change my seat since mine was all the way in the back. very happy about that."
Cons: "Video controller was not working properly."
Pros: "Clean, New airplane, roomy seats. No complaints!"
Cons: "Super uncomfortable seats"
Cons: "I don't have a problem with a flight being delayed for any reason. That is simply one of the hazards of flying. However, the PIT->ORD flight was delayed multiple times for unknown reasons. If the airline would have given a realistic timetable, customers could have managed their time much easier. Instead, United Airlines kept delaying takeoff for 15-20 minutes, multiple times. When they finally get the customers into the boarding process, they act like they're doing you a favor. Poorly managed, customers manipulated."
Pros: "On time"
Cons: "Everything great"
Pros: "Very nice employees. The trip was good. Unfortunately, the plane was delayed for a fueling off load for 45 minutes but it all worked out just fine."
Pros: "Besides being tired and walking what felt like 3 miles to new gate I have not issues to report."
Cons: "I chose to fly Southwest on the way back and for less money I received better service. If you find a reasonably priced flight you don't have to worry about paying extra for baggage or stomach during the flight. On the flight home, I realized that they have bigger seats, your bags ( 1 personal, 1 carry-on, and 2 checked bags) are "free" and they give you a little snack to hold you for maybe and hour. Overall I prefer Southwest because of all the benefits you get while flying with them but it doesn't mean I will never fly United again."
Cons: "Stuck in last row by bathroom no head or leg room. Had picked seats on exit roe and agent moved us without asking. Weather delayed flt 3x ! Very turbulent and choppy, crew was great handled it like pros even when same person threw up repeatedly on the plane, and people kept getting up when told not too."
Pros: "The crew on this flight looked miserable."
Pros: "Short, smooth flight Efficient boarding of crowded flight"
Pros: "United terminal in Houston is very nice"
Cons: "Narrow, uncomfortable seats."
Pros: "On time good service very clean"
Cons: "Very uncomfortable seating!"
Cons: "Issues with crew delayed the flight. I was further delayed getting to my destination because they forced me to check my bag."
Cons: "Being wedged in the middle seat after two overseas flights and seeing stand-by passengers in isle and window seats in rows ahead of mine... no, I did not appreciate that. In other words, UA is accomodating stand-by passengers before accomodating customers who have purchased tickets. Try sitting in a middle seat after two overseas flights... especially as a tall person with no knee space and a super-uncomfortable seat with the headcushion area reaching only your neck. Those seats were clearly made for folks under 5'8"-5'9"."
Pros: "On time. Comfortable"
Pros: "On time and flight attendants were really good"
Cons: "Too crowded! Not enough space for comfort!"
Cons: "I have arthritis (walk with a cane) and didn't have enough leg room....hated being in a middle seat....and due to that could not stand in flight to stretch legs. Also the crew on the way to New York made sure I had a wheelchair to cross the airport in Chicago and not so in New Orleans...had to make a visit to the emergency room after getting home and be off work for 5 days due to the condition of my leg after the walk across the airport."
Pros: "Nice new comfortable seats"
Cons: "My father is 89 and our whole family went to see him off. My husband, 3 children and myself. When I went to the ticket gate to check him in, the ladies did not issue a family pass to us. They said only 1 member of our family can go with him to wheel him to the gate. So my husband went since my father had 2 carry on luggage plus he wheeled my father. So the ladies were not very understanding. At that age I do hope he makes it back in 6 months for us all to see him again! We've been issued passes before and their only excuse was it was busy which it was not at all, no lines anywhere."
Pros: "Wonderful crew, great plane ride."
Pros: "Excellent service!"
Cons: "The wi fi should be free of charge"
Cons: "The seats were too small no leg room"
Pros: "Crew was excellent. Beyond making sure we were comfortable."
Cons: "Same comment as above"
Cons: "Everything else"
Pros: "The United Airline staff was very helpful. Our evening flight from another airline was cancelled and we booked the next available United flight departing early the following morning. Recommendations from the staff made our unplanned stay much more comfortable. It was greatly appreciated."
Pros: "Smooth flight, nice staff, on time"
Cons: "Not enough leg room!!! The new planes cram us in even tighter. Unless you pay more, you suffer. Why should we have to pay more just because we are tall??!! Pocket for book etc is way too small."
Pros: "Left promptly on schedule and arrived on time."
Cons: "Crew cordial but not friendly. Refreshments: I asked for water...flight attendant never asked if I wanted ice and she gave me room temperature water........"
Pros: "Very smooth flight and good seat"
Pros: "Nothing. I didn't take off yet. The flight was cancelled. I got 5 hrs sleep and had to be back at the airport, so I can have the longest day ever, but I guess that doesn't matter, because nobody does anything except shuffle you along"
Pros: "Because my flight was delayed for three hour from Pittsburgh to Chicago and sit there for eight hours until my next flight to Sacramento and I was not happy"
Cons: "Still not in New Orleans"
Pros: "Not much to like"
Cons: "Supervisors and staff rude in Houston not accommodatING at all Horrible overall exoeriance with United"
Pros: "I was comfortable and didn't die."
Pros: "The flight was very short. Loved it"
Cons: "My Ears hurt after the flight was over."
Pros: "Same as above,"
Cons: "Same as above, but no snack was offered, and there was only expansive food for purchase"
Cons: "Spirit has the worst costumer service."
Pros: "Initial flight delayed twice which forced me to buy a new fare on spirit to New Orleans... I think I should be refunded on that fare."
Pros: "Crew was good and seats were okay"
Cons: "I’m a woman of course I have a small purse for my personal items, this human charged me $65 USD."
Cons: "No frills which was expected for the price. Crew was pleasant."
Pros: "Friendly and helpful stewardesses!"
Cons: "Charged for everything!"
Cons: "The seats were very uncomfortable and there was very little space."
Cons: "Got 30 minutes prior to flight, wouldn’t let me check in"
Pros: "Quick easy flight. Friendly staff and fast check in."
Cons: "Charges for everything. Couldn't even get a coke in flight."
Cons: "My suitcase was very wet when you arrived"
Cons: "Need shorter lay overs. The plane was very dirty. And interior is in need of repairs"
Pros: "Spirit is a nickle and dime operation, with very uncomfortable seating"
Pros: "I’m medium build, average weight and the seat is too small. We arrive 15 minutes ahead of time, but sat on tarmac for 35 minutes. After exiting plane, no one mention or seemed to know where our luggage carousel was located."
Cons: "Being held up on tarmac for over 1/2 hour and NO ONE concerned that passengers didn’t know where to find luggage."
Pros: "No in flight issues. Seats were pretty comfortable"
Cons: "The exorbitant charge for a carry-on of practically any size. Multiple delays and poor communication. Gate changes four times then an engine issue."
Pros: "Speed and efficiency"
Cons: "This was the most awful experience flying I have ever had. From start to finish it was horrible."
Pros: "Boarding on time and relatively quick"
Cons: "With all the separate charges for seats, carry ons, etc. it’s really not a savings. Also, not even being offered a glass of water? That’s carrying bare bones too far."
Pros: "Airport waiting area was very nice with lots of different seating options. The boarding went very quickly, but that was because the flight was mostly empty. Can't believe how expensive the luggage was. I guess that is why the ticket is less expensive."
Cons: "The seats were hard and the tray table was almost non-existent."
Cons: "The flight itself went smoothly and arrived early, and the crew was very efficient. However, I didn't realize when I booked with Spirit that I would have to pay for everything (carry-on and checked luggage, airport check-in, food and beverages, etc.). While the flight itself was inexpensive, these additional costs, especially for luggage, raised the price by over $170."
Cons: "I set the dates for our trip for April 12 to April 15, for some reason when I got the email confirmation the trip was set for January 15 to 18; I had to call Spirit Airlines and ended up paying EXTRA $ 70.00 dollars to get the right dates and another couple friends were doing it at the same time and the same happened to them"
Cons: "Spirit is awful in every way"
Pros: "Couteous gate agent"
Cons: "Baby boy next to me (smile)"
Pros: "i would have liked the direct flight and the cost, however I never took the flight because Spirit changed the time of the return flight and I had to cancel both flights. I liked the fact that they refunded all of the charges."
Cons: "I didn't like that Spirit unilaterally changed the return flight to 8 in the morning from 4 in the afternoon. I had to cancel and flew United!!"
Pros: "My flight heading to my destination was the best flight i've ever had. I've never flown first class before but inregards to the size of the seat i had on my very first flight with Spirit, it felt like first class. Huge seat, legroom, and next to the window...PERFECT!!"
Cons: "The fee for a check-in bag, $50 each way, is flat out wrong. It will certainly hinder my flying with Spirit in the future."
Pros: "Fun crew."
Cons: "Very uncomfortable seating."
Pros: "Humor ....every time I have flown spirit....the flight attendant doing the announcements always made it funny."
Cons: "We didnt fly spirit from Pittsburgh to Los Angeles because our non-stop saturday return flight was cancelled, even though the plane that would have taken us home had already arrived at the airport. We were flexible to reschedule to fly out on sunday, but again that non-stop flight got cancelled. Even though, again, the plane we would have boarded was already at the airport. Then, after being cancelled twice, you were unwilling to schedule us on a flight, whether on spirit or another airline, to get us back by sunday night. Then we chose to get a refund on the flight because it was the only real option we had from your not so apologetic offers that didnt really compensate for the inconvenience. You returned us the cost of the one way flight back, on a ticket we purchased months in advance at a lower price than what was comparable to the return flight we had to purchase that same day. I understand "unforseen" conditions can change things, but it would be nice for a company to compensate its passangers fairly for not being able to follow through on a commitment."
Cons: "31/2 hour delay. Small seat with. Pitch was terrible. NO legroom"
Cons: "The customer service representatives were extremely unhelpful and showed zero interest in assisting with customer request. I will never fly with Spirit Airlines again"
Pros: "Price and size and age of the plane."
Cons: "Was not aware of additional baggage charges at the time of the reservation."
Pros: "Change of gate wasn't fun but it was handled professional."
Pros: "Our check in lady Jasmene was so kind and arranged my seat to be next to my traveling partner. She was so kind and caring! Thank you!"
Pros: "Nice crew."
Cons: "Extra money for carry ons. Hour delay no explanation. Gates changed. Delayed on tarmac. No food or water. Racked up 80 bucks in extras."
Pros: "Once on the flight, it was fune"
Cons: "Delayed by two hours"
Pros: "- It was on time - Flight crew were quite friendly"
Pros: "Safe flight"
Cons: "More than an hour DELAYED!!! Then we had to pay $65 more to carry on a small bag. That's ridiculous absolutely ridiculous"
Pros: "No comment"
Cons: "No comment"
Cons: "The airplane was dirty. And, a woman next to me asked for some water and the flight attendant says, "$3 for a bottle." This is very disrespectful and classist. Not everyone has $3, and I could tell that she didn't. Also, the plane made a terribly loud noise. I feared for my life! The flight was delayed but the crew did not give us updates.... We simply waited. And waited."
Cons: "Fees, customer service, missed flight due to overbooking"
Pros: "The flight was inexpensive, on time, and pleasant."
Cons: "The baggage fees."
Cons: "Flight was delayed four hours"
Pros: "All of the staff was very stylish. I liked that the flight was cheap"
Cons: "Could not check my bags anywhere except the gate, and it cost more than the flight did, they would not accept cash from me to check my bags until a man had a hissy fit. I wasn't allowed to actually check my heavy bag, was made to carry it on, which was over whelming and hurt my back, really annoying and stressful. Felt ignored because I was a woman. Felt annoyed that they gave me a hard time about paying them cash. No where on the website does it say credit cards only. Also the seats were small and did not recline. On my return trip they changed the gate 2 mins before boarding and I had to run to catch the flight. I would not recommend."
Pros: "Nothing! DO NOT FLY THIS AIRLINE unless you can afford all the extra fees right before you travel. Pay for print of ticket, pay if your carry "bag" is 1 inch bigger then a lunch pail, pay for water, seats, they suck, just pick any other airline you can"
Cons: "All of it ! DO NOT FLY THIS AIRLINE unless you can afford all the extra fees right before you travel. Pay for print of ticket, pay if your carry "bag" is 1 inch bigger then a lunch pail, pay for water, seats, they suck, just pick any other airline you can . Others felt like me after gettting ripped off, and it creates tension on the flight, when you just hate the airline the entire flight and you just want to sue them- its not a good feeling added when you fly."
Cons: "First my flight was canceled do to " weather conditions" even though all other airlines were flying out to the same city. When I asked for help the desk attendant said I can look on my phone for available flights. So I didn't feel like the staffed cared at all. The flight back went without a delay but the airplane felt very cramped and with no entertainment to distract us from our 4 hour flight. When I did finally order a coffee and muffin the flight attendant staired at me like I wasn't speaking English. And passed everything to me 1 by 1 in the most awkward uncomfortable way. I don't know how exactly to describe it but it was incredibly strange and not very professional. Over all I won't be flying with this airline again."
Cons: "I have traveled around the world as an auditor. I am no rookie to the game. I laughed when they informed me my carry on was $54 since my flight was purchased for $45 (one way to New Orleans). I was in the boarding area 1 hour prior to loading (Not fully paying attention). I was standing 30 feet from the gate 20 minutes before boarding time (paying full attention) and did not realize they had already loaded the plane. They said they called my name 3 times which means I couldn't /didn't hear them. My bags left without me. I ended up buying a ticket on delta because I had to link up with my family for a reunion. This was one of the most memorable crappy experiences of my adult life."
Pros: "Spirit has low fares, and they seem to stick to their flight schedules really well. Flight crew had a sense of humor."
Cons: "extra fees. Two checked bags = $105. Extra 3" legroom =$40."
Pros: "Check in was fast and convenient!"
Cons: "Baggage fees are extremely high!"