Pros: "Absolutely ridiculous ... sat on the runway longer than the flight."
Cons: "Reason we sat on the runway longer than the flight is they were understaffed. Unacceptable."
Cons: "Everything was great and went smoothly."
Pros: "Very spacious."
Cons: "Not having a bunch of crying babies."
Cons: "Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard"
Pros: "Fast boarding, quick flight, friendly attendants."
Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
Cons: "I’m still in Los Angeles 10 hours after landing, having missed the connecting flight."
Pros: "The crew was good. Now fast but good."
Cons: "The food was pretty basic."
Cons: "Reclining seats"
Cons: "Slight delay of flight"
Pros: "Everything went smoothly."
Pros: "Good boarding process. Friendly flight attendants."
Cons: "Its a long, long flight so can't really complain too much. Overall, it was a good flight."
Cons: "Even the comfort seats are crammed together too close. One can barely move. Dreadful"
Cons: "They were short 1 flight attendant, delayed us for 3 hours"
Pros: "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
Cons: "Nothing to report here"
Pros: "I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money."
Pros: "seating, food, service"
Pros: "Crew was very kind"
Cons: "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."
Pros: "On time. Pleasant crew although one was a little green. Short flight. Good communication."
Cons: "Squished into a seat that I paid extra for more room. Yes I had more leg room, but my legs were pressed Up against the person next to me. And for the extra money I paid, the snacks could be a little more substantial. And only a small glass of soda. Really, if this was Delta comfort What were the cheap seats like?"
Pros: "Flight was short"
Cons: "Was charged $60 for a bag that was supposed to be free"
Pros: "The leg room in comfort+ was nice."
Cons: "I didn't like how the cabin temperature was freezing cold. My wife and I were wearing long pants and sweaters and were still freezing. We asked the flight attendants twice for blankets and each time they said no. I know they had extra blankets but for some reason they did not give us one. I thought that sitting in comfort+ they'd at least give us the comfort of a blanket but I guess not... Oh well."
Pros: "The flight attendant, Winsom, was fantastic."
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "I have always known of airlines to offer preboarding to those military members in uniform or on official orders. Delta took it one step further and allows prior service members to board also."
Pros: "The service and non stop smooth ride. Boarding was a new experiance taking a bus to the plane. Was quick and crew helpful storing my carryon. Everyone very helpful."
Pros: "The free TV was nice."
Cons: "A tiny bag of pretzels is a stingy snack. Aeromexico gave us a croissant with two pieces of cheese,applesauce and a square of chocolate."
Cons: "The flight is delayed 3.5 hours."
Cons: "There was a kid screaming on both flights and t was not a good time"
Pros: "Friendly and cleanliness."
Cons: "Cold drinks were warm."
Pros: "On time departure and arrival, clean plane. Enough space for your carry on."
Cons: "Despite having 15 open seats on the earlier flight, I needed to pay $75/person to take the earlier flight. I chose not to do this. Would I have loved to get home 2 hours earlier."
Pros: "Nothing about it was good. They made us Americans feel so unwanted."
Cons: "The staff was rude"
Pros: "Troy, Karee, and all of the staff on board were amazing! One of the best flights I have ever been on. Hope they are the crew for my flight home."
Pros: "The service was fine. I slept the entire flight."
Cons: "I was not impress with the breakfast since I do not eat yogurt. It is a good thing i am not a breafast eater normally because I would have been hungry."
Pros: "Love Delta...plenty of legroom. Nearly always on time"
Pros: "Attentive crew, good atmosphere, comfortable seating.(no free food so 3* but short flight so OK) Pre flight...Soo helpful, wonderful assistant. Delta vs KLM...Not so...See below:"
Cons: "Little time for plane change at Atlanta. Atlanta rail excellent but plane arrival was late and time to cross airport limited. This was especially galling as I was at MCO early enough to catch the 1hr prior flight and requested a transfer to travel with a friend. There were seats available and Delta tried to move me but KLM would not allow it????"
Cons: "Flights too close together, didn't allow time for transition go gate and a break before getting on another plane"
Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"
Cons: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Cons: "This flight was bad from the beginning. We tried to check in and immediately received an error msg stating there was a mis connection due to a delay on the cancun to atl flight. This made no sense bc the cancun to atl flight left on time. We landed 6 minutes late but had already been rebooked to a later flight to LGA. I'm also disappointed delta even allowed us to book on the original flight because there was no way we could have made that connection!! We arrived at our terminal 20 mins prior to boarding for the rebooked flight. It took us approx 2 hrs to get through customs and security in Atlanta."
Pros: "The stewardesses were not only beautiful (Jessica and Kesha) but extremely attentive and friendly."
Cons: "There was nothing I didn't like about this flight"
Pros: "The staff was helpful."
Cons: "The flight was delayed due to a crew member no show and eventually cancelled. I was unable to go to Iowa to see my family."
Cons: "Sat in airport for 8 hours while flight was delayed an hour at a time only to be cancelled after 8 hours of waiting. Had to rent car and drive 10 hours to destination"
Pros: "The stewardess that had the big hair and is from Tennessee was wonderful. She went above and beyond for anyone that needed her."
Pros: "We got to our destination."
Cons: "Better social distancing standards. People are still getting sick even with the vaccine."
Pros: "Nice to fly again!"
Pros: "The Consistency!"
Cons: "Location of the gates in Charlotte are always so far away from one another!"
Pros: "Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me"
Cons: "Stewardess forgot to give me my coffee"
Pros: "The crew was good in first but ooor in baxk"
Cons: "More room for bags"
Pros: "The seat is uncomfortable"
Cons: "No wifi no movie."
Pros: "I hated the whole experience"
Cons: "I’ve never flown American Airlines and the flight was on time."
Cons: "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."
Pros: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
Pros: "Think I said this before. Up graded to 1st class because the flight to Miami was do horrible."
Pros: "I was in first class thanks to an upgrade. The flight attendant was very nice. But the amenities are total garbage - no seatback in-flight entertainment, no power."
Cons: "No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful."
Pros: "All was good with the flight. It was a bit cramped, but it was an old full flight. Not a big deal"
Cons: "Nothing really"
Pros: "Food was better than expected, entertainment options were good."
Cons: "If all airlines would just board the people at the back of the plane first, it would go a lot faster."
Cons: "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."
Pros: "I got there on time and they didn't lose my luggage."
Cons: "The planes are too cramped, costs are too high, staff just love pointing out a carry on isn't a carry on even though it's sold as one and fits in every other airline's definition of one. Boarding process is ridiculous."
Pros: "Flight was delayed then cancelled. No explanation, apologies, or provision for accommodation was made or offered!"
Pros: "The crew was friendly, the seats were comfortable, the lav was large enough to turn around in, and we arrived in plenty of time to catch our train out of Frankfurt."
Cons: "The movie selection didn't have anything interesting."
Pros: "excellent flight. on time and no issues"
Pros: "Entertainment, seating room"
Pros: "Flight was fast and comfortable."
Pros: "The crew was very nice. It was Christmas so the flight was not full."
Cons: "It was a short flight, so it was fine."
Pros: "On-time arrival; competent crew"
Cons: "Nothing; the flight was OK."
Pros: "Not a single part has a positive remark"
Cons: "Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners"
Pros: "Good movies"
Cons: "not enough food"
Pros: "I am not comfortable flying so for me, flying makes me nervous"
Pros: "On time"
Cons: "Paid extra for seat and I don't see why. It wasn't any better than lower priced seats. American boarding process is unnecessarily complicated. Board from the back forward like Alaska does."
Pros: "I enjoyed the customer service, the nice landing and the pilots recognition that too many announcements on night time flights is unwanted."
Cons: "I was on the plane for 50 minutes before we departed. I was in group 6. The people before my group waited even longer. I also don't like Americans stand alone terminal at LAX; there's no vendors or services there."
Pros: "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Pros: "The flight attendants were great."
Cons: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
Cons: "Fight was operated by American. Alaska forced to wait in line and see assistance, then inform that because the flight is operated by American, they won't be able to check me in. Had to walk to a different terminal of LAX wait in 2 more lines and by the time they were able to assist it was too late to check in. Missed the flight, have to rebook a 3 hour later departure, move the meeting and take a flight back 4 hours later that has a layover and adds about 2.5 hours more on the return leg. Not to mention having to pay for the new seat."
Pros: "Great crew on Sacto flight. More comfortable than Phoenix flight because not full."
Cons: "Had to wait for crew delayed by weather. No gate when we got to SMF. Luggage took way too long to come off. Lots of turbulence - not your fault - but I HATE it."
Pros: "Fast boarding. Arrived earlier. Nice plane, very clean."
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Cons: "The sound did not work in my assigned seat. I could not watch any movies or partipate in any games."
Pros: "Again, it seemed to me there was more legroom in first class than on similar Delta flights - meaning it was more comfortable. Also, there was a delay of a couple of hours leaving Dallas due to a problem with the plane's radio, and the American employees handled it very well, keeping the passengers informed and smoothly transferring everyone to a substitute plane."
Pros: "Crew was attentive and nice. Pilot kept us updated on our delayed departure."
Cons: "The departure was delayed due to maintainence issues. Every time that occurs, there are long delays to complete the paperwork. No problem with wanting a well maintained plane, but there should be some quicker way to complete the documentation."
Cons: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Pros: "We were able to board first. The round trip flight was overall amazing. American Airlines is awesome when it comes to active duty flying. When try let him board early and took his luggage they also did the same for me as his wife and it was a great experience to know they care for both of us."
Cons: "I didn't like the lady we sat next to! But you can't help that. So you all did amazing!"
Pros: "On time, clean plane."
Cons: "Crew announcements are too loud! What is that all about?"
Cons: "In seat entertainment"
Pros: "Hot tea to warm me up. Friendly flight attendants"
Pros: "The movies"
Cons: "Everything else"
Pros: "Plane was clean crew was friendly"
Pros: "Crew was friendly with humor"
Cons: "Seats We’re comfortable but as with most planes cramped"
Cons: "6 hour delay with it changing 6 times."
Cons: "Seats the most uncomfortable I have ever experienced. They don't recline work no padding on a metal frame."
Pros: "The crew was friendly. The coffee was surprisingly good!"
Cons: "The tray tables are comically small. Made it hard to get any work done on the plane. I felt Spirit was upfront with setting expectations on concessions for the lower costs, but that was kinda silly."
Pros: "Price of ticket"
Cons: "Late departure"
Pros: "Friendly and helpful stewardesses!"
Cons: "Charged for everything!"
Pros: "Boarded flight quickly, flight left on time, flight was very comfortable, landed very smoothly."
Cons: "There was nothing i didn't like about the flight."
Pros: "Quick easy flight. Friendly staff and fast check in."
Cons: "Charges for everything. Couldn't even get a coke in flight."
Pros: "We where kept informed."
Cons: "Flight delayed, wheel missing on luggage bag."
Pros: "Direct flight Low price"
Cons: "Late departure Confusion at gate as we switched gates"
Pros: "It went really well and arrived early!"
Cons: "No complaints"
Pros: "The Crew"
Cons: "Everything but the crew"
Cons: "Need shorter lay overs. The plane was very dirty. And interior is in need of repairs"
Cons: "Flight originally 2 hours delayed. Turned into a 3 hour delay. Crew members were rude and food items were too expensive."
Cons: "Seats terrible. Water should be complimentary!"
Pros: "I was really excited to sit in 1c today by chance and the flight attendant Anthony was super friendly and nice."
Cons: "All but two of the kiosks at check-in were out of order. So get on that."
Cons: "Paying for a carry-on."
Pros: "The crew was nice and the boarding was simple"
Cons: "Not very comfortable, $50 for a bag is crazy. No complimentary snacks."
Pros: "The staff was fantastic"
Cons: "Getting on off the plane and switching planes Seemed a little disorganized today and it caused us to be even more delayed. I hope everyone made there connections today"
Pros: "Our flight attendants were great. They took care of us doting on our daughter and checking in frequently. We had a great time the plane was clean and overall for the price I feel like we received a great deal"
Cons: "Not that we can think of."
Pros: "Quick and easy."
Cons: "All good."
Pros: "The flight crew was so kind to move me. Definitely made it a more enjoyable"
Cons: "Make the seats wider or charge large people more money. This is crazy. I don’t like other people’s fat rolling into my seat. I should get a refund"
Cons: "Not one single person from Spirit smiled."
Pros: "Speed and efficiency"
Cons: "This was the most awful experience flying I have ever had. From start to finish it was horrible."
Cons: "Snow and full parking lots put me 30 minutes behind my expected arrival time (still before boarding for the flight). Spirit wouldn't let me proceed to boarding. Then they delayed the flight for over an hour, but I was turned away. Very, very disappointing experience. They gave a flight two and a half days later and can't change my return flight. My 5 day vacation just became a weekend trip, when all they had to do was bend their rules a bit because of the weather. I was one of several people they did this to."
Cons: "Seats are too crammed check bag price too high"
Cons: "Delayed flight to try to sell tickets and fill empty seats."
Pros: "Fast flight"
Cons: "Seats are not comfortable, plane was dirty"
Pros: "The price of the flight makes it possible for me to visit my family. Otherwise it would not happen"
Cons: "Plane was over an hour late, flight attendant literally fell over due to roughness, they could tell us nothing and we had no window"
Pros: "The price was nice and the crew friendly."
Cons: "It was pretty cramped"
Cons: "Short legroom"
Pros: "Boarding went smoothly, plane wasn’t jam packed, and the crew were all extremely pleasant and did their jobs wonderfully."
Cons: "There was an inordinate amount of screaming from children way too old to be screaming bloody murder on a plane. Even the expensive, upgrade “big front seats” were very thin and I could feel the belonging of the person behind me poking my back."
Pros: "i would have liked the direct flight and the cost, however I never took the flight because Spirit changed the time of the return flight and I had to cancel both flights. I liked the fact that they refunded all of the charges."
Cons: "I didn't like that Spirit unilaterally changed the return flight to 8 in the morning from 4 in the afternoon. I had to cancel and flew United!!"
Pros: "You think you’re getting a really good deal until they lie about the overhead storage being full and force you to pay $60 only for you to find out there is lots of space aboard. This absolutely didn’t leave a good taste in my mouth."
Cons: "My plane landed."
Pros: "Newer plane"
Cons: "No Wi-Fi available free or for purchase Very tight seating, ntm they don't recline at all Lots of hidden baggage charges Ticketing agents need more through training on computers"
Pros: "Not much."
Cons: "Uncomfortable seating. No perks for this not so cut rate flight and once you pay for luggage you save nothing. Fly Southwest, at least you get a free checked bag and freedom to change your reservation if needed."
Cons: "i booked the flight with flight network com - and unfortunately due to being ill, missed my departing flight. I call both flight network and spirit to relate I wanted to re-schedule, but wanted to keep my departure date. Both companies stated that because I missed my flight, I was not even able to use my return flight, which I had paid for. It is terrible that I could not even use my return flight. Regardless of missing my departure flight, I should not be punished in not being able to use my return flight! Ridiculous policy!"
Pros: "The flight crew was friendly engaging and dedicated to the passengers experience."
Pros: "Got in early"
Cons: "Really crammed pretty rough flight and landing"
Pros: "Price and crew were great!!!"
Cons: "The seats aren't very comfortable"
Pros: "i lost my ticket and they gave me a new one and didn't try to charge me"
Cons: "seats are brutally uncomfortable. paying extra for a small bag is BS. I mean $20 OK, but $50!!! That's just silly. Plus, there was no mention of how much this bag would've cost while i booked the flight. Felt like a bait and switch. Never flying Spirit again!"
Cons: "We didnt fly spirit from Pittsburgh to Los Angeles because our non-stop saturday return flight was cancelled, even though the plane that would have taken us home had already arrived at the airport. We were flexible to reschedule to fly out on sunday, but again that non-stop flight got cancelled. Even though, again, the plane we would have boarded was already at the airport. Then, after being cancelled twice, you were unwilling to schedule us on a flight, whether on spirit or another airline, to get us back by sunday night. Then we chose to get a refund on the flight because it was the only real option we had from your not so apologetic offers that didnt really compensate for the inconvenience. You returned us the cost of the one way flight back, on a ticket we purchased months in advance at a lower price than what was comparable to the return flight we had to purchase that same day. I understand "unforseen" conditions can change things, but it would be nice for a company to compensate its passangers fairly for not being able to follow through on a commitment."
Pros: "low fare - but it's offset by charging for everything."
Cons: "astronomical baggage fees, tight seats, pouch on the back of the seat in front of me was broken and pushing against my leg, fees associated with everything. I'm surprise it was free to breathe."
Pros: "Smooth flight and everything else was very good except seats"
Cons: "seats very uncomfortable"
Cons: "31/2 hour delay. Small seat with. Pitch was terrible. NO legroom"
Pros: "Great crew! Got off a little late but got to Dallas just about on time."
Pros: "Nothing really"
Cons: "Flight was late, felt cramped & hungry"