Pros: "It was quick, simple, not too crowded, and easy."
Cons: "The WiFi could have worked."
Cons: "The seats/head rests were very uncomfortable, they just seemed to be worn down."
Cons: "Flight was delayed two hours."
Cons: "Nice job and thanks for waiting."
Pros: "Not impressed and we are card holders"
Cons: "They wouldn’t let passengers by after using restroom . I stood for at least a half hour as I also have RA , Lupus , and 5 herniated discs . I’m confused as to why they won’t accommodate customers using restrooms"
Cons: "Seat not very comfortable."
Pros: "Leg room for base fare is nice. Seats are relatively comfy."
Cons: "Wifi kept disconnecting. I kept logging back in to eventually finish the movie. I realize it’s free, so I’m appreciative of that."
Pros: "Crew is so friendly and helpful."
Cons: "Flight was delayed."
Pros: "Flight crew was friendly and the complimentary wine or beer is always appreciated!"
Cons: "Ventilation, flight was stuffy."
Cons: "They didn't have the menu item I most wanted, the harvest salad, but no big deal!"
Pros: "One of the passengers was a no show! I got to move over to the aisle and have the empty seat between us!"
Cons: "First class!"
Pros: "Easy on, easy off! Departed and arrived on time. Crew were cheery and bright! Happy Holidays to all and to all a good night!"
Cons: "Some of these survey questions need to be NA- my flight was too short for food service or entertainment."
Pros: "I’ve taken this flight several times now and it’s always good. Great crew, great service. Love Alaska"
Pros: "Friendly crew and quick easy boarding."
Cons: "Windows didn't have shades, coffee was cold initially. On the positive the attendant noticed and came back with a warm cup."
Cons: "There was no entertainment on Alaska"
Pros: "The direct flight from PIT to SEA was awesome!!!"
Pros: "Great organization. I didn’t feel as though I was in a herd of cattle while boarding."
Pros: "Crew was very attentive and friendly yet they give you your space. I know there is no personal space in an aircraft however it felt like it. Great job."
Pros: "Check in, quick boarding"
Cons: "First class food is terrible, first class seats are disgusting, dirty and broken. The Virgin planes are showing their age. No one is cleaning or repairing anything. The service is not what it used to be. They removed live TV and the movie selection is at least a year old. Sad sad state of affairs. Virgin was my favorite airline."
Cons: "Boarding was difficult. Had to rush, too long of wait at check in"
Pros: "On line system was great and easy."
Pros: "Everyone was nice and the service was great."
Cons: "The turbo prop plane was slow and shaky on landing. From now on I’m going to try to avoid turbo prop planes. nothing against the crew or anything, they were great. I just feel better on bigger aircraft. Also no WiFi or USB ports."
Cons: "I was informed we'd get some kind of voucher for the 5 hour delay but never recieved anything."
Cons: "The man next to me left his phone on so he could text."
Pros: "Attendents were great good service"
Cons: "Flight was 2 hours late but the fly attendents"
Cons: "The delay in Eugene was horrible!!!!"
Pros: "Quick flight. Relatively comfortable for a small plane. Service was quick and timely. Plane was on time"
Pros: "Everything went so smoothly. I was surprised at all the food options available and how nice the people were. The plane was comfortable."
Pros: "Staff great. Glad it was a short hope."
Cons: "They allowed a nonserbice dog on board, a small chihuahua type with one of those bought online vests."
Pros: "on time departure"
Pros: "Easy and fast check in and boarding"
Pros: "Seat comfortable"
Cons: "Boarding Walking outside to get into the plane The flight attendant"
Pros: "Cute little propeller plane. Free beer. Nice staff. University of Idaho "Vandal" plane!"
Cons: "Seats are a bit tight. To be expected."
Pros: "I liked that a beer or glass of wine was offered."
Cons: "It is a small plane for a two hour flight."
Pros: "Flight was smooth and quick. The airplane was a lot more comfortable then I imagined. Plenty of seat and leg room for a big guy."
Cons: "Asked at check-in if my barcode was ok to use bc I did not receive an automated email for return check-in, she said "Let me see, yes that's good, but hurry up because you have 40min before your plane departs". Low and behold, security said my barcode was not valid and had to run back and forth to get a new one printed. What made it worse was the check in clerk wanted to argue her point and there was only one flight attendant available and boarding closed 12min prior to departure, I was standing and waiving through the gates window trying to get all the flight attendants attention. I could have made it but missed my flight. Horrible experience!"
Cons: "No cranberry juice!"
Cons: "Flight delay...NOT Alaska Airlines fault."
Pros: "Nothing. Never was able to get on the flight"
Cons: "Layover was too long between flights. Overslept at gate waiting for flight. Woke up at 6:15p and was not allowed on flight as they had closed the gate already even though plane did not take off for 10 more minutes"
Pros: "Alaska is one of the best airlines to fly these days, and I've flown most. I have my mileage program on another airlines but I'd switch to them all the time if I could."
Pros: "Terrible that I had to carry my carry on down the stairs to plane, lucky it wasn't raining, & then up a flight of stairs to plane with a torn rotator cuff. I felt like I was flying in the 70's. Coming back, a bald headed attendant was very rude. I did not get any refreshments on the way to Portland which they said was a rough ride but ride was smooth. That was ok, that didn't matter if our safety was involved. Also $25 for one bag is a lot to carry hair spray or a few things you can't carry on."
Cons: "I did like the refreshments served on the way back from Portland to Reno. That was nice. A different attendant served us & he was very nice."
Pros: "The staff is awesome, the ride is always so comfortable"
Cons: "Not flying more often"
Pros: "I booked my flight through Alaska airlines. On the flight to CA it was required my 5 year old sit on her booster seat which we loved. The stewardess on the way back (this flight) refused to let my daughter sit on it and tried to tell me I didn't know what I was talking about. I pulled up policy and it stated the child was in fact supposed to sit in her booster. The woman was rude and snotty about it. Lost my business just from her attitude."
Pros: "Great service and friendly staff"
Pros: "Flight attendants were very professional and nice smiling and pleasant."
Pros: "Absolutely ridiculous ... sat on the runway longer than the flight."
Cons: "Reason we sat on the runway longer than the flight is they were understaffed. Unacceptable."
Pros: "The crew was great and very friendly."
Cons: "Baggage handling at Wilmington is extremely slow and typically is."
Cons: "The carrots were hard and the bread was cold."
Pros: "Smooth flying!"
Cons: "Better & more snacks.....no ice?"
Pros: "The crew were awesome and friendly, both in the air and on the ground."
Cons: "Delta communicated no reasoning for delaying our flight three hours. They also did not update estimated departure times even when it was clear we would be delayed multiple times because the plane was not at the gate, the crew were not in place, and the pilot safety checks had not occurred."
Cons: "Seats are terrible - need replacing-worn out; say like Queen Latina, setting on top of one another; absolutely no leg room!"
Pros: "Flight was cancelled - we were moved to an Alaska Air flight. That is why all of the NAs. What was good is that the moved us to another flight in a timely manner. Also, the gate attendant kept everyone informed of what was happening."
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Cons: "Leave on time so passengers dont miss their connection flights My family of 7 people are stuck at the airport in Zurich with no connection flights until tomorrow to have to board on two additional flights Absolutely unacceptable Never again will we book flights with Delta."
Pros: "Flight cancelled"
Cons: "Flight not cancelled"
Pros: "New plane, charging stations"
Pros: "Crew and food"
Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Cons: "The seats are not very comfortable for such a long flight"
Pros: "Boarding was fast"
Cons: "The seats were incredibly uncomfortable. This was a Comfort + seat. Very hard, unbearable for an overnight flight."
Cons: "The crew"
Pros: "The crew was amazing and the food was good - the only bummer was that since we were in the second to the last row of the plane we had no choices left for supper."
Pros: "It was a quick service"
Cons: "Better food"
Pros: "Had a great experience with Delta all around. Seating and crew were lovely, in flight entertainment was great. Overall, very pleasant experience and flight was on time."
Pros: "Staff was great and friendly to talk too. The greeted every flier and it was a good flight."
Pros: "I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money."
Pros: "The Delta crew is always nice I got wings and a lot of snacks"
Cons: "On the McDonnell Douglas 88 (MD-88) there wasn’t any IFE ( In Flight Entertainment) screen."
Pros: "After the long overseas flight this was quick. Nice that it included snacks and beverages."
Cons: "Had to sit on the run way a bit as we were coming in at Albany but not for very long."
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Pros: "Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon."
Cons: "All the people standing in line prior to boarding."
Cons: "The comfort of the seat, the food"
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "Flight attendants seemed nice"
Cons: "Too tight in the seats"
Pros: "Everything was great, flight attendants were awesome"
Pros: "After flight was cancelled, rebooking was easy and quick on the app."
Cons: "Flight was cancelled. flight attendants were grumpy. One of the tightest seats I've flown in economy. No room in overheads so I had to stuff my winter coat between my legs with my backpack under the seat in front of me. Was basically wedged into the seat with my stuff."
Pros: "Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats"
Cons: "Spacing with seats"
Cons: "Bathrooms filthy..crew surly, no good option for food on three hour flight but cookies and pretzels."
Pros: "Liked choice of Biscuit, almonds or pretzel"
Cons: "I used mobile checking and did not get seat assignment till Boarding started"
Pros: "Courtesy. Efficiency The flight attendant was extraordinary. Coates"
Cons: "The first plane was a little old. Neither reading light worked."
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "Upgrade to first class"
Pros: "The flight was very on-time and it reached the destination even earlier than expected."
Pros: "Excellent infotainment system"
Cons: "45 min queue to take-off"
Cons: "According to the website and documentation a card holder is supposed to get the first bag free when using this card. I did not, so I will be cancelling the card."
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "They had good entertainment for free. There were movies, tv shows, and games."
Cons: "The plane was delayed for 5 hours and the ride was longer than expected."
Pros: "Free games and movies in the headrest TV. Really cool"
Cons: "It was extremely hot and uncomfortable on the plane."
Pros: "Boarding reasonably quickly; able to find overhead storage for my roll-on even in Zone 3; departed on time and arrived a little early."
Cons: "Very tightly packed; minimal comfort for the flight. MD-88 not as comfortable as the Airbus from Chi to Atl."
Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"
Cons: "Airplane seats and floor area and tray tables were not cleaned properly"
Pros: "The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group."
Cons: "Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together.""
Pros: "Delta staff tried to make the best of it offering free coffee and donuts in the gate area. Captain was a good advocate for his passengers."
Cons: "Flight was 5 hours late"
Cons: "On landing it felt like we crashed into the runway. I think it would have been helpful to have the pilot tell us what happened."
Quite surprised everything went so smooth with the airlines.
Aside from the 5-6 texts for the flight changing the flight was pretty comfortable
Those corn kernel snacks were too hard for my dentures
Pros: "We got to our destination."
Cons: "Better social distancing standards. People are still getting sick even with the vaccine."
Pros: "On time departure."
Cons: "Aircraft condition is very poor. Inoperable inflight internet."
Pros: "Nice to fly again!"
Pros: "On time with a very pleasant crew."
Pros: "Crew was gracious and helpful"
Cons: "Seating is always crammed, uncomfortable, people packed in like sardines. But I guess that’s par for the course with all airlines nowadays."
Pros: "Good crew"
Cons: "The boarding process was terrible. The boarding time changed every 5 minutes"
Pros: "The seat is uncomfortable"
Pros: "I like the fact that I finally got home."
Cons: "Not be delayed 5 hours."
Pros: "some what and it could be better"
Cons: "the help you get from the crew and if they wouldn't make so many gate changes"
Pros: "Free checked bag. Comfy seats back in row 27."
Pros: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
Pros: "Plane was late missed all connecting flights"
Pros: "The pilot made up for a lot of time. The flight was said to be 1 hr 40 minutes about but we touched down after about only 1 hour in the air. Deboarding was quick."
Cons: "The flight was delayed three times. We eventually boarded and then spent another 30 minutes waiting to taxi. Another narrow plane with not much room."
Pros: "Biscuits are awesome"
Cons: "WiFi is a little confusing. App didn’t work."
Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Cons: "Crew was rude, and we had to wait an hour to leave, I understand things happen, but then we were rerouted mid flight so it was inconvenient and again I get it, things happen. But the landing was incredibly rough and the pilot didn’t apologize. That would have made things better, but he said nothing about being sorry we were delayed and nothing about the rough landing."
Pros: "The crew was wonderful of the flight was fine!"
Cons: "Arriving 2 hours before my flight I had a hard time getting through security because of my handicap situation, I arrived at the gate as the plane was leaving the gate, whie American Airlines where able to get me on the next flight, the flight was 3 hours after my original flight! JW"
Pros: "Flights to Reno tend to be empty if you fly in the right time of the week. I booked the cheapest ticket and ended up getting an exit row all to myself."
Cons: "There is no seatback TV which is a major drawback. They do have a service that you can stream through your personal device but my power outlet didn’t work so my laptop died mid movie."
Pros: "Flight was fast and comfortable."
Pros: "Competent crew; flight arrived on time with my luggage."
Cons: "Plane was jammed full; so much so that even passengers like me, who paid to check one of my bags, still had to put my one carry-on under the seat in front of me instead of in an overhead compartment. I expected some legroom because I paid to check my bag. Unfortunately because of American Airlines I had next to no legroom. I'll be avoiding AA where possible on all of my future travels."
Cons: "I purchased a flight two weeks ago to depart at 11am from lax I checked in at 10:30 where they told me It was too late for me to check in they gave me another flight departing at 4pm (free of charge) weird right? Very disappointed since I always fly and check in 30 minutes before. I didn’t have any luggage with me either I do not think it’s fair and I will not be flying American Airlines/Alaskan airlines ever again."
Pros: "Not a single part has a positive remark"
Cons: "Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners"
Pros: "Loved exit row as a surprise when I boarded!"
Cons: "$8 white wine is crazy expensive. But loved the Sav Blanc from France!"
Pros: "I enjoyed the customer service, the nice landing and the pilots recognition that too many announcements on night time flights is unwanted."
Cons: "I was on the plane for 50 minutes before we departed. I was in group 6. The people before my group waited even longer. I also don't like Americans stand alone terminal at LAX; there's no vendors or services there."
Pros: "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
Pros: "All I want is clear communication- not strung along. Reasonably comfortable seat - without person next to me too large for seat. Don't gate check my bag then I find plenty of space above my seat. Stop giving people food and drink on short flights as it is unnecessary and it constrains use of the bathroom"
Cons: "The scene of returning bags at the gate of arrival is awkward and other passengers take advantage - blocking walkway etc. please change system and adt a baggage handler to drop bags in a line along one side of the gateway while passengers wait along other side of the gateway"
Pros: "The crew was phenomenal!"
Cons: "The PA system was not working in the terminal, so crew member had to yell for passengers to hear her while calling out the groups to board."
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Pros: "The flight attendants were great."
Cons: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
Cons: "Fight was operated by American. Alaska forced to wait in line and see assistance, then inform that because the flight is operated by American, they won't be able to check me in. Had to walk to a different terminal of LAX wait in 2 more lines and by the time they were able to assist it was too late to check in. Missed the flight, have to rebook a 3 hour later departure, move the meeting and take a flight back 4 hours later that has a layover and adds about 2.5 hours more on the return leg. Not to mention having to pay for the new seat."
Pros: "Fast boarding. Arrived earlier. Nice plane, very clean."
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Cons: "My luggage was damaged and I have yet to hear from an American Airlines representative after I was not ok with a replacement from a luggage company that did not reflect my current luggage brand. Being in the Customer Sevice industry I know this is unacceptable, I would never replace a damaged item with one that was not like the original or ask a customer to do so. I will not fly American Airlines any longer."
Pros: "Again, it seemed to me there was more legroom in first class than on similar Delta flights - meaning it was more comfortable. Also, there was a delay of a couple of hours leaving Dallas due to a problem with the plane's radio, and the American employees handled it very well, keeping the passengers informed and smoothly transferring everyone to a substitute plane."
Pros: "Quick flight. but my row and some others behind us did not get beverage service. Never had that happen before."
Pros: "- The boarding process went very fast and smooth for such a packed plane."
Cons: "- food was HORRIBLE. I asked for the chicken dinner and it was COLD and disgusting. There should always be a pasta option on a flight. Also, they ran out of red wine before dinner. - the staff skipped over me TWICE when handing out beverages. I had to remind them that I existed twice and they didn't apologize for skipping over me."
Cons: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Pros: "Flying on American Airlines like many other airlines is a frustrating experience. The added charges for baggage and seat choice are insulting when you are used to flying on southwest. It should all be covered when buying a flight. The people lining up at the door to get on the plane spill out in to the hallways and block traffic trying to get by. Southwest airlines has a number system to get on the plane and therefor avoids the crowding the entrance to get on before all the overhead space is taken. I really think american could learn a lot from Southwest airlines. I will when possible avoid this airline if there is a flight with southwest."
Pros: "I loved how sweet the crew was. I loved the movie selection."
Cons: "The seat was completely uncomfortable. My feet are swollen and my back hurts still."
Cons: "The man sitting next to me had too much BO used much of my space."
There was a snow storm. What else can I say. I never got home.
Pros: "Nice crew. Nice airline."
Cons: "Wider seats and leg room."
Cons: "Flight personnel seem like they dont enjoy their job."
Cons: "The delays, gate changes in a massive airport, and general lack of information made this trip excruciating."
Pros: "The crew was kind and smiling (not like the worst crew I’ve ever had Brussels Airlines)"
Cons: "The food"
Pros: "Felt like the pilot was experienced and skilled because It was very smooth in departing and landing."
Cons: "There was a lady sitting on my assigned seat. She said flight attendance told her that is ok to do. I wouldn't mind if she or staff asked me with legitimate reasons. It happened at mt last trip; ending up sitting next to big person instead of sitting with my 12 year old daughter."
Pros: "Not much"
Cons: "Dirty seat, broken screen & headphone socket."
Pros: "Pleasant flight crew and comfy seats, even in coach."
Pros: "Great entertainment and arrived early"
Cons: "Flight attandents felt rude."
Cons: "Our flight was “delayed” 12 hours! Notably not cancelled and rebooked because then they would have to compensate us, I believe"
Pros: "The pasta dinner in economy was quite good even by airline food standards. Flight attendants very good, very positive attitudes, which always makes for a better flight experience."
Cons: "The United boarding system sucks.....unless you have $$$$."
Pros: "I like the food and the movies you could watch on your phone. The United app."
Cons: "Don't have a negative feedback."
Pros: "Never made connection since first flight was deplaned"
Cons: "Never made it"
Pros: "Flight was on time and I received my checked baggage."
Cons: "Seat was uncomfortable due to insufficient foot space. All (about 6) overhead bins in the rear of the aircraft were full because crew stored “essential equipment” in them. Crew was not professional. After takeoff they never came around to see if anyone needed anything and not even a glass of water was offered for the entire flight. They didn’t even ensure that everyone wore seatbelts on landing - woman next to me was stretched out hugging her companion while landing wilth unbuckled seatbelt. Entertainment screen did not wirk properly."
Pros: "The person at the United customer service desk was able to book me on the next available flight to Reno (after missing my original flight mentioned above) quickly and efficiently. Boarding was fast."
Cons: "I was late to my original flight and the United personal that I talked to at the gate was very rude. I asked if the plane was still boarding and all she said was go to customer service. I know I gave her a questioning look because this did not answer my original question. She repeated her statement again this time pointing. I would have preferred that she tell me that the flight had finished boarding but customer service could help me get on another flight. I feel that would have been more professional. My new flight was also an hour late"
Pros: "Service was excellent and it was on time"
Pros: "Crew was nice and professional. Bags arrived in tact in the right place and so did I."
Cons: "The corner cutting is starting to cross a line. I had so little room that my knees touched the seat in front of me and I couldn't grab my bag below the next seat without disturbing the people next to me. I didn't pay to request a certain seat, so I was in the middle seat of the last isle for each flight. The "free" entertainment was ads to purchase entertainment. Obviously they now make you pay a about 20% of your ticket cost to bring a rollaway now."
Pros: "Didnt try entertainment. Everything else perfect but airline food always average at best."
Pros: "Good cabin & flight crew; kept us informed."
Cons: "Ran late. Seats are time (I'm average weight & height). Windows couldn't have been lower or we'd have been looking at the gear."
Pros: "Assigned seat - delayed because of hot breaks but stayed on tarmac to cool while cooled only about 10 min."
Cons: "Airline stewardess should have suggested mom with young child in lap could move to empty row of seats."
Cons: "Didn't take the plane!"
Cons: "Both legs of the flight were delayed for 1-2 hrs."
Pros: "Flight was one time and crew was very nice."
Cons: "The direct TV wasn't working which was frustrating when"
Cons: "My flight was delayed three hours. The staff behind the gate were extremely rude and unhelpful when I or others would ask details about the flight. They failed to provide us with anything other than "All we know is what you know," which is extremely false as they knew the whole time that the flight coming in was delayed, which delayed our flights. The crew onboard was extremely rude as well, telling me I could not have two cups of Coke when I asked for a second (I was thirsty, and we were waiting for 3 hours to board the flight). Also, the flight attendant kept knocking on the bathroom door while I was in there, and once I got out, told me I was limited to 5 minutes during flight (which I have never been told, and have been flying for years). Needless to say, I probably will never be flying United Airlines again."
Cons: "milk products in the snack bag, gross."
Pros: "Personable staff, great flight time and an awesome landing."
Pros: "The crew was friendly and helpful. The flight arrived much earlier than scheduled."
Pros: "Crew was great"
Cons: "Aircraft interior is dated."
Pros: "There is professional, courteous service from beginning of the flight to exit of one's final flight."
Cons: "3 hr delay. Economy plus section was a bit cramped The seat cushions should be softer....or maybe it was the 8 hr flight."
Pros: "Friendly flight attendants Help luggage personel"
Cons: "The airline is horrible.. Poor customer service"
Pros: "The staff was pleasant tho"
Cons: "I missed my connecting flight in Chicago due to my first flight being delayed an hour, which in turn forced me to stay overnight because the next available flight wasn't until the next day"
Pros: "Smooth flight"
Cons: "Delays in boarding caused me to reschedule to another flight, which the attendant was damn near unable to arrange. The reschedule somehow caused me to lose my window seat even though I was on the same exact flight. This overbooked flight ended up being full of all kinds of grumpy and upset passengers (rightfully so). Uncomfortable seats just made it that much worse. Poor job overall"
Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight from PHX to RNO the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."
Pros: "Smooth. No problems. Happy we didn't have to get suitcases through customs because you could handle in Canada. Happy gate was near where we got off."
Cons: "The flight was overbooked and asked for several volunteers to take later flights for travel credit. Ended up forcing those unlucky souls in the last boarding group off flight with no offer of credit or accommodation. Waited in customer service line for hours, literally longer than it would have taken to take off and arrive at my scheduled destination. United representatives could not find a flight that guaranteed a seat (not on a long standby list) that was even in the same 12 hour period. I spoke with a United supervisor who showed zero empathy or concern with the situation. In the end I arranged for other travel accommodations to drive to my family reunion destination. No refund was issued or offered. I was informed I would have to call United customer service after the date of my previously scheduled return flight to explain my situation. I will personally never fly United again and would recommend the same to anyone. Although for the record, I did receive a single ten dollar airport food voucher for my inconvenience. Inexcusable."
Cons: "everything on United's part was fine"
Pros: "Crew and service were great"
Cons: "No wifi or video system on plane"
Pros: "Staff and Pilots did a great job. Wheelchair was much apprecciated!!! Everything was on time or ahead of it. Great landing!! Wish you didn't charge for baggage and would like better snacks--oh for the good old days!"
Cons: "Took 30 hours to get to our destination on a trip with two kids. Out of the dozen people who we dealt with, only two were somewhat competent. It was the first time in my life I felt unsafe with a major carrier. Consistent problems on flights with mechanical issues and consistently unable to fix them. Then they offered a whopping $125 credit after we paid $4,000 for tickets only to spend two nights on airplanes and on a plane. It was so terrible, I still can't believe it. Time will not ease our frustration and disbelief. Fly with them at your peril."
Cons: "Being stuck in DC"
Cons: "United had 3 gate changes. Ok sometimes that happens. This was said due to a storm out of colorado"
Cons: "Food selection awful"
Pros: "We finally arrived, thankful. But upset. The flight was good after we got going.."
Cons: "My flight was cancelled and i missed my meeting on Dec.10, 2015.. We were suppose to go Washington to Portland, Maine.instead we went to New Newark..At lenght wait... And after all that waiting we are offered a drink of soda or juice. What gives? Nothing else?"
Cons: "The crew was extremely rude and aggressive. Even a snack you had to pay for."
Pros: "Quick boarding, smooth ride"
Cons: "No entertainment or food or drink service on a 6 hour flight"
Pros: "Flight was not bad at all ..."
Cons: "The seats were hard not really comfortable"
Pros: "The flight down to Atlanta was fine. However the flight home was cancelled due to snow, and the earliest flight I could get was 3 days later. I missed a concert I purchased tickets for MONTHS ago. Not to mention added parking expenses. Spirit offered NOTHING in lieu of these inconveniences."
Cons: "The flight down to Atlanta was fine. However the flight home was cancelled due to snow, and the earliest flight I could get was 3 days later. I missed a concert I purchased tickets for MONTHS ago. Not to mention added parking expenses. Spirit offered NOTHING in lieu of these inconveniences."
Pros: "The crew was great!"
Cons: "Seat does not recline."
Pros: "I DIDN'T LIKE ANYTHING"
Cons: "The customer service is rude, unhelpful and provided no solutions. I spoke with three agents including a supervisory and no one wanted to help. Worst airline. I would rather pay more than attempt to fly with Spirit Airline."
Pros: "The seats are not big enough especially if you are a big person like myself I'm dreading my flight home"
Cons: "No wifi , customer service"
Pros: "I ended up buying a different flight with a different airline because I would have been stuck in Vegas for 12 hrs AGAIN with this airline. It's trash"
Cons: "Flight was canceled with only one hour notice"
Pros: "Don't think anything comes to mind"
Cons: "Bags are now 40lbs not 50lbs, everyone was crammed in like sardines."
Cons: "TSA precheck wasn't added to my boarding pass even tho I input my global entry number"
Pros: "The flight was much quicker than I expected it to be which was very great!!"
Cons: "There was a lot of turbulence on the flight and the pilot kept changing elevations."
Cons: "Flight was delayed cancelled then delayed."
Cons: "I was lied to by staff"
Cons: "We didnt even get on the flight. After 2 gate changes and a delay, we were told incorrect information by a Spirit flight attendant who told us to go to A14, when really we should have been at A2. But the flight board showed our flight number at A14. So we go to A2 and the plane door just closed - I watched the door shut - and they said we were too late. My BF (who is black) didn't say a word, but the attendant tried to say he shouted at her. I have 3 witnesses who say no announcement was made for a gate update, no final boarding call, etc. The Spirit supervisor lied and denied he was a supervisor. I had 2 different people lie to my face and I watched my plane pull away while my BF was being told that he was "screaming" at people (not true, have witnesses who are willing to testify). I have contacted my lawyers and I will be pursuing legal action. I will never book Spirit again and I have contacted my CC company to get my funds back 100%."
Pros: "You sent EIGHT DELAYED DEPARTURES all with different times as to when the flight was leaving , gave everyone one package of cookies and then sent a voucher for $50.00 with a TWO MONTH Expiration date!!!!! GREAT CUSTOMER SERVICE!!! The voucher doesn't cover the ADDITIONAL COST of the seat or even the luggage!"
Cons: "That my flight was cancelled and had to find another airline to fly with that costed me way more money."
Pros: "For the duration of my trip this was a great cost efficient flight"
Cons: "My flight back was delayed by like 3 hours. I understand things are pushed back at times but I wish I had a solid way to know it was set back so that I didn't have to wait 3 additional hours"
Pros: "The price was awesome! The flight was on time, getting on and off the plane was quick and easy. The seat was comfortable. Overall, no complaints!"
Pros: "Excellent people helped me out to get my flight"
Pros: "Initial fare was half of other airlines, and it was a direct flight! Yay"
Cons: "I tried multiple times to create an account with Spirit in order to pay for my 2 suitcases, but was never sent an email to do so. I ended up paying for my bags during check in, at the cost of $55/each! Even when I explained to counter person, she said, Now, next time you'll know." No apology, or attempt to solve the dilemma."
Cons: "Staff was scolding people for minor errors on their part, which was unnecessary. Overall the flight was unpleasant because the staff kept waking people up around me, which in turn woke me up several times."
Cons: "First of all Kayak and everyone else oversold the flight. So even though I bought the ticket last week and showed up over an hour early when I got on the flight there were no seats, the seat they said they gave to me 19A was filled with another passenger with a ticket saying 19A so they also did not know what they were doing. The crew told me to sit anywhere, but three of us ended up having to get off the plane. I ended up being stuck in Los Angeles and missing a million $ meeting. No appology, no credit for future flights was made or even attempted by the crew. I'm considering a lawsuit to be honest unless some very quick and good service is provided. The crew was rude and stressed and all about leaving on time. HORRIBLE."
Pros: "Liked the affordable ticket price"
Cons: "The affordable ticket price was overblown by the huge baggage fees. Would have been cheaper and better to go with a "real" airline!"
Pros: "Flight arrived early."
Cons: "Spirit is hands down the worst airline I have ever flown on. We thought we had found a steal of a flight for $180 from Philadelphia to Ft. Lauderdale until we found out that they literally charge you extra for every single other thing. Just to pick our 2 seats round trip cost us another $56. Checking bags both ways was another $168. Then while checking in, we were charged $30 for an "overweight" bag. Every single other airline has a 50 pound limit, but once again spirit found a way to be cheap and sub-par with a 40 pound limit. Luckily we managed to avoid their $100 carry on fee for if your bag doesn't meat they're incredibly small limit. Oh and their app, which every single other airline allows you to download for free, is $5. Once aboard the plane, the seats are made of hard plastic with barely any cushioning and the seat back tray won't even hold anything larger than a beverage. There is also no on-flight entertainment offered. This has been a learning experience to say the least. Suffice to say, I will never fly with Spirit Airlines again. They are incredibly cheap and try to nickel and dime you for every little thing. 2 thumbs WAY down."
Pros: "I got to Minnesota for cheap"
Cons: "Nothing was unexpected"
Pros: "This flight was better. The cabin stuff was much more professional than my first flight. One staff member in particular (Lori) was very professional."
Cons: "Boarding took a really long time. We were scheduled to board at 10:40. Then they announce it would be at 10:50. That's fine, but there were no further updates and we didn't end up boarding until after 11. They called zone 1 to board, but they hadn't even deplaned from the previous flight so everyone was standing around waiting for far longer than they had to. Also, for some reason our flight was labelled as "on time" even though we ended up being about half an hour late."
Pros: "That I arrived safely"
Cons: "The baggage fares. I need the domestic flight to connect to my international flight. So I had to pay $124 on baggage which is totally free for my international flight. Won't be flying Spirit next time I need a connecting flight. We waited 2 hours inside the plane at the gate before departing. We just informed we were delayed because of paper work and only after 1 hour we got an update. After an hour and a half we were told we could get off the plane if we wanted to get something to eat or drink... I'm tall so my legs were crammed. I guess the quote is true: you get what you pay for. Pay cheap, get cheap comfort, cheap service and expensive luggage fare!"
Pros: "Crew was good. Flight attendants very friendly. Tried to make everyone comfortable."
Cons: "Delayed 2 hours at gate due to Spirit IT system glitch. Paperwork had to be done by hand and single supervisor working on another flight that she needed to get on ground before she could work on us. Everything extra. Need to pay step fees to get decent seat, reasonable amount of luggage, and even water. By the time you add all this up, not a bargain. Also they don't participate in TSA pre check so had to wait on lines even with this."
Cons: "Flight was delayed but Spirit reps wouldn't address my concern about missing my connecting flight and were positive the flight was on time."
Cons: "The most uncomfortable and miserable flight/airline ever. I have flew on more than several airlines and will never fly Spirit again! You think you're getting a good deal, you're not, go to another airline! The charge for everything, this is not limited to your carry-on to a glass of water. The crew was all rude and not helpful to say the least."
Cons: "Unable to use TSA precheck. Since I was unable to pay for bags while on the Jayak site, I had to pay $10 more later on the Spirit Air site"
Cons: "Long delays. Slow plane translations. Get what you pay for. I wonder if the plane decompressed and the oxygen masks deploy, would you have to swipe a credit card to get O2?"
Cons: "Horrible custmer service. There were not enough agents to assist all of the customers. The agents that were there were careless and slow. The flight was delayed 4 times. They nickel and dime you for everything making their cheap flight more expensive than traditional carriers."
Cons: "Charged me 100 dollars to check on my personal item because "it has wheels""
Pros: "Need more than 40 ils luggage limit on suitcase. Need to be able to take a carry on AND a pocketbook onto plane."
Pros: "On time."
Cons: "1. Unable to make our seat assignment. 2. To make my own seat selection I had to pay another $10.00 3. No food or the flight attendant just wheeled the cart right past my middle seat. 4. Cost for the one bag we carried/checked was outrageous. 5. Seats have very little room when trying to get seated and when seated. Poor comfort. 6. No more Sprit flights after we return from this one."
Pros: "Slightly more leg room than most airlines"
Cons: "3-hour delay with no explanation as to why they were late."
Cons: "My return flight to LAX was okay. However, the flight to PHL was bad due to uncomfortable seats which didn't recline at all. Also, the charges for a carry-on is ridiculous as is the charge to pick a seat."
Pros: "Liked the option to purchase what snacks & beverage I wanted."
Cons: "Gate agent needs to remember what she says on the announcements; she called groups 1 & 2 then told all the people in group 2 (in a very firm tone) to stand aside she was only boarding group 1 ?????"
Pros: "Nothing not even the price of my flight"
Cons: "Customer service, airplane, etc"
Pros: "Flight was on time and we arrived earlier plus it was a very smooth landing"
Cons: "The seats were too cramped together. They over priced the carry on luggage. The return trip from Houston to Philadelphia, I was in the airport from 5am until 11pm in the airport. In Houston, we spent 1.5 hours on the hot airplane with no AC then they deplaned and put us back on another plane for 1 hour and then those trying to get to Philadelphia were asked to deplane again. When about 10 of us got off this flight, they told us unfortunately there were only three seats available to Atlanta and then Philadelphia. I had to beg for one of the seats because I would have been fired from my job and I had patients already scheduled to see the following day. In Atlanta, I had to spend more money to eat dinner and wait from 4pm until 8:45pm when we finally boarded the air craft because it was constantly delayed every hour. Lastly, when I got to Philadelphia at 10:30pm I spent another 30 minutes filling paper work out because they lost my luggage and the other passage that flew with me as well. Spirits never even offered a food voucher or explained to us why everything was delayed or even apologized. It was a terrible experience."
Pros: "Staff were very nice when we had to land in Kansas City unexpectedly because toilets overflowed"
Cons: "No sandwiches to buy on long flight. Both toilets overflowed and could not be repaired, requiring an unexpected landing in Kansas City and getting an other plane. They did get us free pizza and soda during the wait."
Pros: "flight was on time"
Cons: "seats are too cramped. Passenger behind me kept kicking my seat the entire time (and she was a grown woman). People leaving the fight need to be told to be orderly. I had to calm down a verbal confrontation between two men because one guy try to rush from off from the back of the plane and bumped into another man. Crew did nothing, if I wouldn't have stopped the confrontation it may have gotten ugly."
Cons: "They cancelled our flight from Philly and we were rebooked on two different flights that we missed because spirit didn't pay for the ticket in time. We finally made it to Tampa 12 hours after our flight was cancelled."
Cons: "When I called Spirit after the flight was cancelled the operator was not helpful at all. I could not understand her on the phone. She did not present me with any alternative flights. As a result I ended up cancelling my trip. It just goes to show you that you cannot rely on discount airlines that do not have consistent service to another airport. I will not fly Spirit again unless absolutely necessary. I would rather spend more money on a flight and have alternatives when something goes wrong..."
Cons: "Well, since the flight was canceled for no reason with a return option of flying home 3 days later (after New Year's Eve and New Years), I'd say my flight experience was pretty miserable. Finally managed to get on a late United flight and wound up paying an extra $300. I will never fly spirit again - too unreliable"