Efficient helpful crew.
Ran on time
Great stopover airport at Keflavijk, excellent shops, excellent food.
Airport fees not added was deceptive compared to other airlines!!!!!!!
Absolutely no warning that there was no proper meal on a five hour flight!!
Menu choices do not mention from Pittsburgh. When told they could make a baguette roll, not told it would be hot and filled with a piece of ham so thin it was semi-transparent.
Not even getting water and soft drinks without paying stands out as making you look like an airline desperate to make up for the cheaper flight wherever possible-it lets down your good staff!
The professional and helpfulness of the flight staff was impeccable, very kind and soft spoken. I work in customer service and this was one of the best experiences I have had on an airline. Even though it was closer to full I was decently comfortable.
Bigger chairs for longer flights across the Atlantic but honestly it was fine.
The food was good. Inexpensive. Boarding was easy and fast and got to my destination in good time.
Everything was extra- water, food, baggage. I had to pay twice for my baggage- there and back and it wasn't cheap. Very uncomfortable seats with little leg room. I wasn't able to sleep on my overnight flight.
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