Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "All things were beyond airline control. Screaming children, weather delay, and moderate to heavy turbulence. Wind shear off the deck required pilot to punch through and stick the landing, but recovers well."
Pros: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"
Cons: "Flight was canceled from Newark to Monachium then coming back plane from Krakow was late and I had to spend night in Monacoum . I arrived to Newark on Tuesday instead of Monday horrible trip all together ☹️"
Pros: "Crew was very kind and attentive"
Pros: "Smooth flight. Friendly crew."
Pros: "the flight from Frankfurt to Chicago was delayed by an hour. we have missed our connecting flight to Omaha. We were at the gate 8 minutes prior to departure, but United closed the gate right before our noses. Not cool. Horrible experience. My guess is that United has given our seats to someone else. After all United did the same thing to use once before. We will not travel United/Lufthansa again."
Cons: "Totally chaos and personal unprofessional and with very poor behavior."
Cons: "45min to 1 hour is barely enough to switch the plane in Frankfurt. Distances between gates are very significant and if you are not running there is a possibility you not going to make your connecting flight. Information how to get to the Z gates are not clear and it really takes a long time with all passport check points and security to pass through."
Pros: "safely arrived; very pleasant crew"
Cons: "Late departurne and arrived about 45-60 minutes late; having to board on the tarmac rather than directly from the terminal."
Cons: "Flight got delayed 9 hours."
Pros: "Krakow Airport personnel ensures that passengers get tru security check out fast for the planes departing earlier. Very nice approach!"
Cons: "No issues."
Cons: "Lack of drinking water fountains at the KRK airport"
Pros: "Comfortable seats. Good snack. Helpful crew. We needed extra assistance and staff were very accommodating."
Cons: "No negative comments."
Pros: "Seats and table are small, very cramped quarters,I’m 6ft 1 &. 210 & it was very tight, can’t really stretch your legs out or get comfortable enough to sleep, the crew was very good, always spot on when needed & constantly offering drinks & warm towels."
Cons: "I really didn’t like our party being separated when we bought our tickets all together, my niece was uncomfortable being away from us on a long flight, this part of the booking process is very frustrating as your seat can be sold to someone willing to pay for it & you get moved unknowingly & when you go to board your seats have been changed."
Pros: "Easy boarding"
Pros: "efficient service. timely departures/ arrivals"
Pros: "Quick flight, but still provided a sandwhich which was really nice since I didn’t have time on my layover to grab food!"
Pros: "Everything was great and comfortable. Good and helpful services on board and at gate. We received a sandwich, which actually was pretty good!"
Pros: "The entire crew was very professional and friendly, and I could tell that each one of them really liked their job. I am a seasoned traveler and have flown in the past on every major and minor airline, and I have to rate my flight LH424 from Munich to Boston as one of the best."
Cons: "I cannot think of a thing that I did not like."
Pros: "We left an hour late. Pilot made up most of the time in the air."
Cons: "United app didn't work. No entertainment. Seats so close, you couldn't read because distance too short. Could have heated the breakfast sandwich. Just threw it out cold and late."
Pros: "finally they changed the breakfast to include the sausages,,that pizza vegetarian was terrible"
Pros: "Hasn't happened. Still waiting."
Cons: "We made it to the gate from our connecting flight at 1pm, flight was supposed to leave at 1:10, we got to gate after RUNNING from gate A to Z just to be told the plane left. After researching, we found out the plane didn't depart until 1:43pm. Horrible horrible service. Will NEVER fly with Lufthansa or into Germany."
Pros: "Entertainment choices, food, on time, kind crew, and comfortable seating."
Cons: "Crying babies-but that's not the airlines fault at all"
Pros: "Reasonably good entertainment and ability to charge electronics with USB"
Cons: "The airline was rude. They made us miss our flight and sent a generic sorry email instead of trying to actively right the wrong. They were inconsistent in their timing and unhelpful when we asked for help with traveling with two little kids. They lied to me about which desk to go to and traumatized my children."
Pros: "I slept for about 5 hours. More so than most flights. Flight crew was reasonable."
Cons: "Being constantly bumped. Food ok. When an airline stops having a policy of inflicting suffering in order to get me to pay more, well, I will give a higher rating."
Pros: "I liked the crew personnel"
Cons: "I didn't like food"
Cons: "late 3 hr"
Pros: "Crew kindness."
Pros: "a service"
Pros: "Great service!"
Cons: "the fl;ight was late overall 6 hours, which depended on weather, but"
Pros: "everything was amazing,i love this airlanes end every year fly with them! Thanks!"
Pros: "Very helpful crews. Any problems."
Pros: "On time for all legs"
Cons: "4 hour lay over in Toronto"
Pros: "Safe and on time"
Cons: "Too cramped. 9 hrs of tight quarters"
Pros: "Flight was on time. Crew was very friendly. Everything went perfectly."
Pros: "The crew was very kind and made their beat efforts accommodate our requests or help us with the issues we experienced in our seats. I was also pleasantly surprised by the quality and taste of the food served during the flight."
Cons: "The entertainment system in my seat was not working. The crew was very helpful in terms of trying to fix the issue, but unfortunately the system was not fixed. The seats were difficult to push back. We tried several times to push back the seat for the passenger travelling with me, however the seat would not go as far as everyone else's. Unfortunately the flight was not as comfortable for her as it was for the rest of my party traveling with me. For such a large aircraft, Lufthansa should consider boarding economy by seat section. For example, starting with the persons who sit in the back first and then forward. It would speed up the boarding process and alleviate any lines in the aisles in the aircraft. Last but not least, my parties baggage was not transferred during our quick layover from Frankfurt to Krakow. Priority should be given to passengers whose final destination is not Frankfurt. We found out that our luggage's remained in Frankfurt when our names were called by baggage pickup in Krakow. The attendant who was helping us was very cold and treated us as of we were the ones who caused this inconvenience through his tone of voice, as well as his short comments. Lufthansa needs to work on their customer service in Krakow. We were rushed by the agent and it seemed like he wanted to get rid of us asap even though there was no line. We needed to understand where our baggage was and the options available to us, especially because our baggage was carrying important items for my sister in laws bacholerette party that night. We left not knowing when we were going to receive our luggage or if it would even make it to Krakow that night. We called the Number provided to us several times during the Day, however the line did not seem to be actively monitored by an individual. The website we were provided to track our luggage offered little to no insight on the whereabouts of our luggage. We finally found out that the luggage had arrived in Krakow and would be sent by carrier. The carrier arrived late in the evening, right before we were leaving for the bachelorette party thankfully. Better communication in these types of situations would greatly alleviate the stress one feels when their luggage is missing. Aldo surprised that the airline doesn't distribute a care package (I.e. toothbrush, paste, facewash) to passengers whose luggage was left behind."
Pros: "Food , great service"
Pros: "for a 1 hour flight we had wifi and even got a sandwich"
Pros: "Clean and rasy"
Pros: "great food options good comfort"
Pros: "plane was on time, boarding was efficient, food and drinks were very good. temperature was ok."
Cons: "Leg room, but that was to be expected."
Pros: "I love Lufthansa! It's my preferred carrier!"
Pros: "Service; timeliness."
Pros: "As expected - another great flight with great service and arriving on time."
Pros: "Lots os space, food was delicious, the movie selection was superb, and I enjoyed every second of my international flight."
Pros: "that there was a water and a blanket on each seat!"
Cons: "I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off."
Pros: "Crew very friendly and helpful."
Cons: "Seat didn’t recline as much as it should be. Maybe cuz we are sitting the last row. Which makes it less comfortable."
Pros: "Major delay that caused me to miss a connecting flight. Food was also very mediocre (beef with chocolate sauce???) and many people in my flight were forced to check regulation carry ons for exorbitant fees. I would expect this kind of thing from a budget airline like Ryanair or something, but thought SAS could do better."
Pros: "On time"
Pros: "The fact that I was lucky and the plane was not full and got two seats to myself"
Cons: "Terrible planning with too few ticket counters that created a huge line and massive delays First European airline that I have travelled that offered no food"
Pros: "Nice service"
Cons: "The seats were very uncomfortable"
Cons: "Expensive rates on luggage"
Pros: "The crew was very kind"
Cons: "Nothing :)"
Cons: "On the flight Copenhagen to WAW only one cup of water per passenger..?????....."
Pros: "Again, the flight was fine, and cabin crew was friendly"
Cons: "When I went to the SAS counter to print my boarding pass, the counter lady couldn't find my information. She left me at the counter and went inside to find out more info. Then when she came out, she started interrogating me forcefully, about why I got United involved with my check in for my first leg of the trip, because I am causing her to have all this extra work and etc. How dare she!!! First of all. I didn't want to involve United, the service counter at SAS was closed the entire time, and the flight on my first leg was operated by United, so i had no choice but to go to United. In fact I should be the one asking why I had to involve United in the first place. Where was SAS when I needed their help and guidance???? Why was their counter closed the entire time??? Such a poorly organized airline, I'll be wary to fly with SAS again."
Cons: "The flight was cancelled the morning of."
Pros: "Great takeoff and landing.Care ethics of the stuff was excellent. The quality of the food was very good and it was served with care."
Pros: "Crew were good. Plane new and clean."
Cons: "I think the only free drinks are tea and coffee."
Pros: "Cannot think of anything."
Cons: "I am a road warrior and my job requires me to travel 100% of the time around the world. This was the first international flight I've been on where even small snacks such as peanuts or pretzels are for purchase only. Plus the flight attendants seem to be disorganized and in rush. I will never use SAS again."
Cons: "I order through Kayak, which took me to priceline...Got my ticket and thought everything was fine...Until I got to the airport, apparently I got a SAS lite ticket and they charged me to check 3 bags 210 Euros...Unreal. I think its pricelines fault because they did not even offer bagage as an option..."
Pros: "Good legroom good food in early"
Cons: "Waiting area at gate to small not jalf as much seating as needed"
Pros: "Super Ontime"
Cons: "I tried to change the return date, as my work schedule changed. And I was told it would cost me $1300. So I had to buy a whole new ticket and ended up not using my ticket bought on Kayak at all. Shame."
Pros: "I was offered pizza and promised to get my money back as I would¨t reach my destination anyway. Still waiting for my enquiry about money,"
Cons: "The plane is very old and I¨ve been expecting this to happen. I wish they could set in a modern plane on this distance as the train also don¨t offer a proper connection."
Pros: "Clean plane, decent food"
Pros: "Comfortable flight, friendly crew. Would fly again!"
Cons: "Food could have been better"
Pros: "No problems, great crew, easy check in and on time!"
Pros: "The service was excellent. The food very good. Toilets inorder and clean, even just before Copenhagen. In Chicago i had to wait about 30 min tor a wheelchair. It seemed that noone wanted to go to termimal 5. A very nice young man finally came, he gave me frindly and excellent service. ALIS"
Pros: "Quick Flight"
Cons: "Just a long layover, but what are you going to do"
Cons: "Consistently fails go have functioning wifi onboard in spite of marketing to the effect that it is there and free."
Pros: "Flight was on time, boarding was efficient."
Cons: "No free snack? Come on. What is this, wizzair?"
Pros: "Crew was very friendly, food was amazing. SAS plus is the way to go. Bigger seats, very comfortable for a ten hour flight."
Pros: "The crew was very kind!"
Cons: "Tiny seats and no free drinks on an international flight....whats up with that?"
Cons: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."
Pros: "I wish there were more snacks during flight."
Pros: "There was sufficient entertainment and food"
Cons: "Shamelessly disorganized at all departures, the staff was rude, very rude on land and in flight. I will not fly SAS again. I rather pay more."
Cons: "Not enough room to work on laptop."
Pros: "Crew was very pleasant. Short flight, so no food was served."
Cons: "Seats are a little tight."
Pros: "The biz class seat and bed"
Cons: "The olives in the salad."
Pros: "Flights were on time. Crew was great."
Pros: "There seemed to be a little more leg room on this flight compared to the flight from IAD to CPH on 6/26/16."
Cons: "The movie choices weren't nearly as good as the flight from IAD to CPH on 6/26/16."
Pros: "Uneventful flight. Adequate legroom. On time flight schedule"
Cons: "No complaints"
Pros: "Boarding was pretty much a free for all"
Pros: "I requested a gluten free meal and was happy with it."
Cons: "leg room was a bit tight"
Cons: "Reindeer sandwich? Come on really?"
Pros: "Same as above"
Cons: "It's extremely difficult to catch the connecting flight to San Francisco in 45 minutes"
Pros: "The flight was on time; boarding was straightforward."
Cons: "Flight was cancelled, only indication i got before going to airport was from Kayak"
Cons: "Delay was ovet 4 hours."
Pros: "Helpful staff."
Cons: "Taking a bus from the airplane to Frankfurt Airport is less than ideal, but it worked fine."
Pros: "The food was excellent on this flight. Flights were on time."
Cons: "Entertainment was hard to hear with the ear buds provided. Wait time in security at Chicago was terrible. It took nearly an hour to get through security."
Pros: "plane interior seemed new/clean. Big TVs and lots of movies in the SAS Plus / Prem economy seats."
Cons: "The cabin crew was pretty terrible...ranging from being generally disinterested to actually actively hostile towards passengers. No wonder SAS is in such dire straights. Would never choose to fly SAS again."
Cons: "Instead of a direct flight from Los Angeles to stockholm I got three flights and two layovers just because they said They were understaffed and I ended up having a very long and terrible flight shifting from one airport to another and I did not get offered any upgrades or compensation for this inconvenience,"
Pros: "I was delighted with the free checked bag. It as a pleasure to travel unencumbered. The check-in was smooth, the crew thoughtful, and the flight comfortable. Thank you!"
Pros: "The move choices were good. The food and wine options were decent."
Cons: "The boarding process was confusing. Once boarding began, there was no attention paid to distancing guidelines. I heard the crew make announcements about mask requirements but never saw anyone being directly reprimanded or corrected for not wearing a mask or not covering their nose while boarding or walking around the cabin. Even though I only counted fewer than 20 passengers for over 100 seats, upon boarding, three solo passengers were assigned to sit in adjacent seats, with me in the row directly in front of them and another passenger in the row directly behind them. There was no precaution to space out passengers whatsoever. I had tried to choose my seating during check in but the online app was difficult to understand what seats were actually open or taken. Once I boarded it was clear the online information was incorrect. With so few passengers, the gate crew could easily have taken the time to review seating and re-seated customers for improved health and safety. This was my first time flying during COVID and I had thought airlines were doing more to instill trust in customers to keep customers flying but I will not be flying again until COVID is over as I did not see precautions keeping customers safe."
Cons: "Provide power outlets at seats. The remote control provided at the seat isn't at all user-friendly. I finally figured it out, but more people than not would have trouble using it. Also, basic features like turning on/off the reading light or calling a flight attendant shouldn't be on this complicated remote. Finally, the seating in economy plus or whatever this class is called needs to be rethought. (aircraft: Boeing 787)"
Pros: "The entire crew was amazing! Super comfy flight with complete lie-flat club world seats. Arrived into London feeling very refreshed!"
Cons: "Overbooked flights led to a missed connection resulting in a 12 hour layover"
Cons: "My bags were delayed, and ten days later, I still don't have them."
Cons: "The flight looked like it was British Airways. But it was actually operated by American Airlines. I selected seats in advance, but was not assigned to those seats."
Pros: "Boarding process was very quick."
Cons: "Some sort of entertainment. There was nothing."
Cons: "Received a text that changed the flight departure to a later time. Missed the flight. Cost me baanaadditional"
Pros: "Updates on status via email and sms"
Cons: "Choices not AWS international, too UK centric, Crew was superficial and curt"
Pros: "Crew did their best to deal with the multiple delays."
Cons: "Having a plane that was properly prepared to fly. Not stealing my Limoncello Cream and tape measure."
Pros: "Ground crew very responsive to needs"
Cons: "non existing beverage service on a two and one half hour flight :("
Pros: "Great relaxing"
Pros: "Just flight attendants"
Cons: "I paid $123 for the flight and than I was profiled by the attended and forced to pay $85 to check in my carry on as a baggage. My carry on fit in the display model, it was 1/2 inch showing because of the handle and I was forced to pay an extra $85! Almost as much as my flight costed. When I was boarding the plane I saw several people with carry on baggage that were wider and longer than mine. I will never fly thru British Airways or book thru Kayak.com again. When I get back to my country I will file every complaint I can thru google and social media. I never felt so disrespected and ripped off!"
Pros: "Nice crew Good food Good landing and no uncomfortable turbulence"
Cons: "Personal tv didnt work for majority of flight and when it did there was no audio (update technology ASAP)"
Pros: "The food was ok for an airline and not expensive. Flight attendants were polite and fast to help you."
Cons: "Flight was 1.5 hrs late so that was the only negative"
Pros: "The service is fantastic. Very friendly flight attendants and very lovely meals. The boarding process was easy and pretty quick."
Cons: "The plane is just old. It needed to be upgraded about 10 years ago. It vibrated so badly on takeoff I wasn’t sure that the wing would hold. The movie screens are so small you can barely see them and they are very grainy. You can barely hear the movie with max headphone volume. There are no individual air ventilation systems above your head. It just badly needs an overhaul— especially for a flight that costs nearly $1,000 USD."
Cons: "No free juice and water. Everything is for purchase. No seatback entertainment. No internet."
Pros: "The flight crew was amazing. The entertainment system was great"
Cons: "Landed almost an hour late. Food was HORRIBLE. worst pasta of my life. The crew while kind, we busy chatting in the galley most of the flight. Never came around (besides the initial drink cart and the meal) to offer water or check on passengers. They forced me to close the window while we were flying and I bought a window seat so i could look out. The boarding process was very slow and disembarking took ages. Problems with loading the baggage led to an issue at baggage claim where they were stuck."
Cons: "In flight entertainment system was never turned on and had to pay for any food or drinks, even water."
Pros: "I always fly AA but this time was a nightmare"
Cons: "The gate agents put me on a wild goose chase as they made an error on the time of my flight departing. My wife and I were sent to three gates and finally was apologized to by the manager on duty. Our flights were changed for free put we lost 5 hours of travel. My wife started IVF treatment today... and she was uanbale to sleep before her 7am appt ( got home at 3am) Very stressful!!!"
Pros: "Flight was onetime, food on the flight was for purchase but it was vert nice, boarding was onetime and smooth."
Pros: "Everything was efficient and on time. The crew was pleasant."
Cons: "The extra baggage charges made this not economical."
Pros: "I got there. It was safe."
Cons: "Entertainment system shut off."
Cons: "The boarding started late (30 min before supposed departure), took much longer than expected because we needed to use the bus. Then we waited another hour on the tarmac. We were told it would be only a few minutes. Then we were told we would make up for the lost time, but that wasn't true and an additional half hour was lost on a holding pattern at LHR. We missed our connection. The instructions were unclear on what to do (contradiction between flight attendants and ground crew). By the time we picked up new boarding passes, we had already missed that flight as well and had to go to the customer service, which took another 45 min. Flight entertainment didn't work the first hour. There was a high pitched beeping sound during the whole flight (not the regular airplane noise)."
Pros: "The crew & procedures were excellent. Perfect timing. I had a book to read & I meditated during the flight, so I didn't need the available entertainment--thus the N/A rating in that category. Perfect timing."
Cons: "Seats could be more comfortable."
Pros: "The flight attendants are very helpful and accommodating. Even the food was good! Took a pic of my meal and wanted to ask for seconds!"
Cons: "Couldn't get overhead light to shut off."
Pros: "The flight was pretty standard in most ways, nothing too great/too bad."
Cons: "The food service was horrible. After dinner service, that was it. I didnt see anyone in the aisles with water. But the worst was in the am (this was the Chicago to London flight) there was nothing offered before landing. My experience is that there is usually tea/coffee/a light snack. But not even water was offered. I have told this to a number of people to get their opinion. Everyone is surprised. On the flight from London to Lisbon, nothing but tap water was free."
Pros: "Friendly attendants, good food and great movie selection. All flights on time!"
Cons: "Very crowded - seats are so close. I’m 5 feet 8 inches and normal weight and was squished!"
Pros: "Friendly, consistently would come to collect trash. Staff was fast in responding to calls."
Cons: "Didn’t find out I needed a landing card until the end of the trip. And they didn’t have pens to fill out the landing cards"
Cons: "Sorry I can’t give you feed back, because I missed flight due to my own fault!"
Cons: "In the last leg ie with breakfast they offered only orange juice coffee or tea but no drinking water."
Cons: "cold bread"
Pros: "Flew with partner Aer Lingus. Extremely comfortable, good food, good entertainment, great crew."
Cons: "There was no VOD, but I guess this is standard on a short flights"
Cons: "cramped and very warm"
Pros: "Nice cabin crew"
Cons: "Old media system and plane"
Cons: "They lost my luggage and they have wo"
Cons: "No internet"
Pros: "Shame that you do not even serve a glass of water!"
Cons: "Seat uncomfortable. Again, no free wifi in the XXI century. Hello !!!"
Cons: "They were awful"
Cons: "See above"
Pros: "On time"
Cons: "Very limited seat spacing we were very much jammed into the aircraft. Also, there was no service offered, I could not even get a cup of water"
Cons: "Wish water had been available For free London to Framkfurt"
Pros: "I loved everything about the trip. From the aircraft to the crew. Jaime (flight attendant) became like a friend on that trip. I will use British Airways for every flight to Europe going forward."
Pros: "Impressive airplane at first sight when boarding."
Cons: "Blankets were a little bit dirty. Screen was very small compared to other air crafts. Food was... British. So it was OK. Crew could have been better."
Pros: "Crew was friendly, food was good, tv entertainment has a lot more choices now, decent leg room, smooth landing and take off,"
Cons: "Flight being late 2 hours and we had to sit in the plane for that amount of time, they didn't their refreshment service early"
Pros: "shorter flight but they still offered us food, a drink, and tea. Also, shortly after the food was served a flight attended offered free newspapers."
Cons: "boarding was a little odd. we had to take a bus across the tarmac and board the pane from the ground. We were not sure what entrance was closest to our sets ended up going the long way."
Cons: "I paid to upgrade to the exit row because I am 6 feet 5 inches tall after boarding they informed me that I could not sit in that seat because I needed a seat belt extender they made me move to a regular seat that was so tight that my knees were jammed into the seat in front of me coming back was the same the man next to me was 6 feet tall and he had no room also boarding was mass confusion as they have boarding from the front and rear simultaneously with no instructions so people had to shove past each other all in all I will never fly them again"
Pros: "Crew was polite."
Cons: "Flight was delayed. Seats very cramped."
Cons: "Served some type of anything"
Cons: "I’m 6’3. My legs don’t fit in the provided space and I’m too tall for the head rest."
Pros: "I had a great seat"
Cons: "Food. No food at all on board per the flight attendees"
Cons: "All of it except the flight crew. They were from Hungary and very polite and helpful. The rest of my experience was terrible. Will not fly UNAmerican again. Will NEVER fly to or via DFW again."
Pros: "Crew was very helpful. I volunteered to move so a mother could sit next to her 4 1/2 year old daughter. The flight attendant found me a seat with no other passenger. She also comped by glass of wine."
Cons: "I wish the flight was a bit longer so I could eat a bit."
Pros: "Pilot was Awesome"
Cons: "The crew was eh not very friendly"
Cons: "How about departing on time! Almost 3 hours after our advertised departure time is ridiculous!"
Cons: "Flight delayed twice and then had to wait on runway for take off"
Pros: "Nothing special."
Cons: "You cannot recline the seats."
Cons: "When my husband retrieved his piece of luggage, it smelled terribly lie dog poop. We had to drive home with the windows all the way down because the stench was so bad and throw away the suitcase I had just bought because of the terrible smell. Just awful to come home to that!"
Pros: "Seat was 9k. Comfortable"
Cons: "Plane late to take off because caterer was late"
Cons: "Flight was canceled. Ruined my plans and reason for flying."
Pros: "Crew was very nice. Seats were more comfortable than other airline seats."
Cons: "American changed our seats to back of plane. No explanation."
Pros: "Comfortable flight. 2"
Pros: "Only the food on this trip was good. Everything else had issues."
Cons: "Poorly organized boarding at Miami. Agent did NOT speak clearly. Uncomfortable long walk outside uphill ramps and steps to board on the a tarmac. Purser’s PA system only worked occasionally. Most communications relayed from rear. My first class seat in row 3 was broken partially reclined."
Pros: "Flight was delayed multiple times, which was understandable. However, communication was so poor we nearly missed it when it finally took off. Wed received notice it was cancelled then were told we had to go to a different gate to rebook. We just happened to go back to recheck the gate as the last group was boarding. Very poorly handled. See above."
Cons: "See above."
Pros: "The crew was very nice"
Cons: "American booted me out of First Class despite having upgraded me two days prior."
Pros: "Sat in exit and it"
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "Good flight overall"
Pros: "They kept on schedule. We"
Cons: "I was not notified of flight changes and until I called the Airline my husband and I were intended to sit far apart. I booked this trip back in Jan. and we were supposed to be across the aisle from each other. We ended up in the last row of seats of both flights. We never knew of the changes until we tried to get boarding passes."
Cons: "I understand it happens,but after a long day of traveling it is very frustrating when the late night flight is delayed and you then have to sit in the plane on the ground for an extended period. Otherwise it was fine"
Cons: "I am not tall but there was no leg room. My knees were in the back of seat. And when passenger in front reclined???? Arggh"
Pros: "Flight was safe and uneventful"
Cons: "Limited space and I had a better seat Just beverage service - not even crackers offered No entertainment options Seat recline mechanism was faulty"
Pros: "I've recently had problems with other airlines in the past few years. It seems that flight attendants get more and more rude by the day! I had nothing but a pleasant time on both these flights though. Everyone was cordial and respectful!"
Cons: "Don't have a conplaint."
Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Pros: "economy plus was worth the money"
Cons: "Flight attendants horrible refused to serve drinks or snacks due to "turbulence" But there was no turbulence. Then when passengers complained they served water only and splashed it into cups on the trays instead of pouring it into cups and handing the cups to the passengers. Nasty people."
Cons: "Flight was a half hour late leaving O'Hare."
Cons: "Missed because of first delay"
Cons: "Being so late"
Cons: "Do you even look at what happens after we pay for your services?"
Pros: "On time departure & arrival."
Cons: "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
Pros: "The free movies were a generous provision. The American Airlines ad was cool. The screen to trace the flight geographically was neat, as were the details about height, temperature, time until landing, and so forth. The service people were nice."
Cons: "The space under the seats on the floor has gotten very small."
Pros: "Seats are terrible. My back hurts after the journey. Leg room is bad too."
Cons: "The changing of terminals in Philadelphia but was not the airlines fault."
Pros: "That we were able to get a seat on this flight"
Cons: "It was very crowded and no room to really move. The flight was rough in taking off and landing."
Pros: "Wheelchair was ready in La Guardia airport, but transfer from gate C to gate B had impossible stairs or shuttle outside. This option required another security check which was terrible. TSA personnel was rude and incompetent. In the end there was no need for such scrutiny and we were released, but the emotional impact lasted for hours."
Pros: "Friendly Crew, short and easy trip."
Cons: "I wish that there were tv's built in, entertainment."
Cons: "Easy direct flight. No issues."
Pros: "good timing"
Cons: "snacks and beverages..."
Pros: "why you have send email for survey I cancelled my trip do to emergency/ for sorry really sorry,"
Pros: "Snacks and drinks included. Was able to get my bag checked for free and pay a decent price for a last minute emergency flight. Crew was great and helpful"
Cons: "The price was more than I wanted to pay but it was not unreasonable."
Pros: "Arrived early"
Cons: "No gate available upon early arrival. Paying extra for aisle seats is ridiculous."
Pros: "The price was fair and the flights were on time."
Cons: "Bags cost extra, food cost extra, seats cost extra. My knees were in the back of the seat in front of me the entire flight (two exit row seats were empty) and there was no way to move that provided comfort. The overhead bins were full before half of the passengers boarded. The crew was polite, but not kind."
Pros: "Very friendly crew."
Cons: "Plane landed in Pittsburgh an hour and a half late because of mechanical issues. So that was inconvenient."
Pros: "Boarding was easy and i had a great seat."
Cons: "It wasnt a long flight so there was no entertainment and minimal food."
Pros: "Limited overhead bag storage. Gates changed to more crowded area. Felt like we were being herded onto the plane. Hurry up, etc. clear the aisles that sort of thing."
Pros: "short flight so I would not expect any particular issues."
Pros: "Much more comfortable than I expected. Attentive flight attendants."
Cons: "After flying cheapi airlines, norhing. It was a great experience."
Pros: "The seats are comfortable.nice leg room."
Cons: "Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better."
Pros: "We upgraded to first class, so everything was perfect!!"
Pros: "New aircraft had free Wi-Fi and lots of movies. Clean."
Cons: "First bag fees of $120 per bag one-way were punitive. Anti-customer policy. Cannot recommend flying with them."
Pros: "Seats super comfortable. Big screen entrainment."
Cons: "One more time offer drinks for a very long travel time (other 10H)."
Cons: "Boarding process was in fact dangerous, with people corralled into small spaces without letting them out on the other end. We felt claustrophobic, crushed, and at one point people were even having to jump over the escalator to the bus loading area because there was too much crowding. Dangerous"
Pros: "Kind staff. We were served a very healthy snack which was also delicious. Flight was delayed due to fog in Porto but oh well! No big problema."
Cons: "No delays."
Cons: "If baggage claim was faster"
Pros: "Chief of the cabin"
Cons: "Terrible customer service. Attention to disable customers is null. They literally torture the disable passengers. Very rude and insulting wheel chair staff."
Pros: "Space in the cabin"
Cons: "Language included"
Cons: "Not over selling the flight so passengers can make it home as they plan"
Pros: "Better system to boarding."
Cons: "Announce properly for boarding."
Pros: "On this prop plane, the takeoff and landing was exceptionally smooth. Again, the crew gave outstanding service."
Cons: "All was perfect! Thank you."
Cons: "The entertainment is very poor. The programs are not on demand and the screeen is old, small and very poor quality. The A330-200 I flew from Boston to Lisbon was excellent and had the new lie flat seats and on-demand entertainment. Big difference between the two airplanes."
Pros: "All good"
Cons: "Boarding slightly convoluted but ok"
Pros: "airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day."
Cons: "Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane"
Pros: "Much better than I expected, will fly again with pleasure."
Cons: "Very warm in cabin, no means of controlling air flow. Seat space very cramped. Very tall person next to me in my space"
Pros: "what a great airline! had a great flight from rome to lisbon. we’ll definitely choose TAP over most other airlines in europe from now on"
Pros: "Great flight, friendly and helpful crew."
Cons: "Didn’t connect to entertainment didnt"
Cons: "The flight was cancelled few hours before departure. I called the customer service and they a flight to Tel Aviv a day after with 3 stops. It was imposible to accept, so I've cancelled and bouhgt another ticket from other airline and ask for refund. Three months later I still waiting for the money. Not recommend at all TAP."
Cons: "The flight was cancelled few hours before departure. I called the customer service and they a flight to Tel Aviv a day after with 3 stops. It was imposible to accept, so I've cancelled and bouhgt another ticket from other airline and ask for refund. Three months later I still waiting for the money. Not recommend at all TAP."
Pros: "The fact that I made my flight."
Cons: "In incompetence of the clerk that checked me in, and the fact that I was thrice charged for my bag, because he didn’t know how to use the computer."
Pros: "Not too many people"
Cons: "Was delayed. Too long waiting for luggages"
Pros: "The staff"
Cons: "Late takeoff. Late arrival. Had to run thru the terminal to catch the next leg. Lost luggage."
Cons: "Flight was canceled which was out of their control. Unfortunately, what wasn’t out of their control was the amount of people handling the rebooking. One person was handling alternate flights. I was the 6th person in line (which was the time equivalent of an hour and half wait. I missed all possible reroutes due to flights closing. The customer service of tap airlines is severely lacking"
Pros: "everything:personal, services"
Pros: "Very smooth"
Cons: "I was told at the check in that my bags are NOT paid for...when I booked the tickets on line there was no mention of any additional charges, or option to purchase baggage"
Cons: "I booked these tickets for my friends Jamal Wiggins and Anthony Maxwell and they are still Lisbon. They are still in Lisbon! Their flight, 1306, had been delayed for almost 6 hours. The gate keeps changing and they've been getting ther run around all day. No food vouchers. This is horrendous. I am here at Prague airport. We only have a few days here and now one day is gone. They should be reimbursed! We are paying 400 euros for hotel rooms that aren't even being used because of this delay."
Cons: "Need to pay extra for everything...bags, seats.Very bad practice for entire industry. Should pay $50 extra per flight and mandate that all bags, except hand luggage be checked in."
Pros: "Decent staff on the plane"
Cons: "Could not move my seat the plane was very uncomfortable"
Pros: "No issues, short trip, friendly staff, comfortable ride..."
Pros: "Plane didn't crash"
Cons: "Customer service on TAP IS TERIBLE. Employees are apethetic and useless. Don't fly this airline ever"
Cons: "First flight was delayed by just a half an hour and we arrived in Portugal. We had a connecting flight to AMS with also TAP and had a two hour window to make the next flight with the same company (TAP). We were in line for passport and then security and talked to several TAP employees and they said we would be have time and wouldn't have a problem catching the second flight. Well, we got through the lines with 30 min before our next flight and they wouldn't let us on. Customer service and organization of the airline is really poor. The aircraft had minimal room and no entertainment. We got on our next flight five hours later and all they gave us was a $10 food voucher. So poorly managed."
Pros: "There was one male steward who was not friendly at all.....I felt he was giving me bad looks....I felt uncomfortable."
Pros: "Food was excellent, and the cabin crew extremely nice and attentive. Amenities kit was adorable too!"
Cons: "We were in first class, and no On Demand IFE!!! You do have a personal screen in the seatback, but they only play continual loop movies. For us, we started with one movie, but then due to technical difficulties, the crew had to reboot the entire system. So once it was back up and running, they switched the movie. And even that one didn't play through....apparently, at some point they determine its "bedtime" and turn off the IFE!! Crazy in this day and age!!! Also, the plane is old and REALLY worn. Lots of dirt, tired seats, yucky bathrooms, etc. This plane needs an overhaul!! No storage anywhere in the seats either, which was shocking. And the angle lay flat seats are certainly fantastic in comparison to Coach seats, but still hard to sleep and get comfortable."
Cons: "I found it very frustrating that we were told at the ticket counter the boarding would begin at 11:15am for a 12:45pm flight time. I arrived at the airport over two hrs in advance and then had to run a significant distance through the airport and sweat and be unnecessarily anxious waiting on the customs line only to arrive at the gate at 11:20am, to have my bags checked for a second time and then be unable to get any food or coffee before a flight that did not begin boarding for another 40 minutes. I did and still do not see the need for that additional luggage/security check and then being held at the gate for almost an extra hour for seemingly no reason at all."
Cons: "Flight was overbooked by over 20 people and even though we got the airport 2 hrs early to check in we were bumped from the flight. Next flight available was not for over 8 hrs later that day. Rude and not helpful employees. No gate announcement when flight was then delayed. Most American size carry one do not fit in overbooked head and was forced to gate check."
Pros: "Stay away from TAP. I wish the people at the counter were just rude - they were tormenting us and lying to me about my luggage. When they found out I insisted on not checking my bag, they told me they would "keep it" in the meantime. Turned out they went ahead and threw the bag onto the plane. We ended up having to go find it at lost and found. They initially told me it was going to only take 5-10 mins to retrieve my luggage, but then 40 mins passed and still nothing. My poor mom had to wait by the empty belt - and boarding started and the luggage still wasn't there. They forced us to pay 35 euros (it's principle, not the money) when their policy said nothing about it when I booked it on the website. My mom was in tears and I had the worst few hours of my life. TAP - you are disgusting. It takes a lot for me to be upset but you really did everything out of your way to make us suffer. Even told us we might have to miss our flight. You put a huge dent on my trip."
Cons: "Please see above."
Pros: "The crew was fantastic."
Cons: "No leg room. The worst I have ever experienced and for a seven hour flight, it was unacceptable."
Pros: "The crew were very friendly and relaxed even though there was a delay."
Pros: "Quick boarding. Crew is great."
Cons: "Schiphol delays everyone's life."
Pros: "Not much. Lunch"
Cons: "We paid to check the bag In and when we arrived the girl could not see this. We showed her clearly the paper then she charged ya and realised she had made a mistake but couldn't refund us. Terrible experience. Don't use the."
Pros: "Crew was welcoming and service was great!"
Pros: "It was s a good value especially as a Star Alliance Gold flyer."
Cons: "No vegetarian option for sandwich snack."
Pros: "Crew was pleasant"
Cons: "Uncomfortable seats. No high headrest for a quickie nap. Non organized boarding from bus to tarmac which left me having to put my personal belongings 22 rows BEHIND me!"
Cons: "Seats were extremely uncomfortable"
Cons: "NO Options for vegetarians. main curse and snacks were with meat."
Airlines flying from Poland to Pittsburgh have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights