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Cons: "The flight was over 2 hours late leaving Copenhagen, and then we sat at the gate while they unloaded bags to find the luggage of some passengers who decided not to be on that flight. Then it was total chaos at O'Hare. Very few SAS ticket agents who were not prepared to deal with the many passengers who had missed connections. We spent the night on hard chairs in the airport when we could have been re-booked on a flight out that night if they had been at all organized and efficient."

Cons: "SAS is a train wreck. everything they told us was misinformation from the first delay (there were 5 delays, one each hour, before they cancelled) The whole time they would not allow ticket changes while we watched available flights take off for 5 hours. We had no say in the rebooking - they just said wait you will get an email. The SAS workers need to be trained - how about putting up a sign that says "this line for parking vouchers ony'ly" when 300 people are lined up for assistance."

Cons: "since all tickets and passports are checked in advance and do not need to be scanned again when boarding, they really should start boarding from the back of the aircraft (after all the business, first-class, and priority folks) because it would really speed things up the main meal was good, but the snack was much smaller compared to my flight from Chicago to Stockholm"

Cons: "On the flight Copenhagen to WAW only one cup of water per passenger..?????....."

Pros: "Quite a contrast between international and domestic flights. SAS had a blanket, pillow, water bottle, and earbuds on each seat. We were served TWO meals including a full dinner. Flight crew was very polite and responsive."

Pros: "I was very comfortable in the new seats, I did not have to recline or move for over eight hours"
Cons: "still there is not enough legroom for tall persons"

Pros: "Highly efficient, no problems at all."
Cons: "I wouldn't mind a complimentary wine with dinner - other good airlines like to offer me a white wine with my chicken but here you have to pay for it.... Other than that I was happy with my travel!"

Pros: "In-flight entertainment had a good variety of options to choose from. Passport control was timely. Food service was also timely and efficient."
Cons: "As with most airplanes, the air was quite cold, but the SAS blanket adequately made things a bit warmer. I'm always puzzled by the fact that once business class and SAS plus passengers board that SAS Go passengers can all then board. It would make more sense to have people board from the back during this time so that people don't block aisles and it makes arranging overhead baggage a bit easier."

Pros: "N/A"
Cons: "No food service whatsoever. Not even a bag of pretzels or peanuts. You have to pay for soft drinks. Really? A can of soda costs less than 50 cents. Bathrooms were not cleaned at all. Soap dispenser was empty for the entire duration of the flight. No entertainment."

Pros: "Cannot think of anything."
Cons: "I am a road warrior and my job requires me to travel 100% of the time around the world. This was the first international flight I've been on where even small snacks such as peanuts or pretzels are for purchase only. Plus the flight attendants seem to be disorganized and in rush. I will never use SAS again."

Pros: "SAS plane, customer service and meals."

Cons: "I paid for internet but it never worked"

Pros: "Awesome seat with great leg room for a tall person. The whole flight went quickly and enjoyed the crew and flight"

Cons: "Got delayed 13-hours in an airport with no SAS staff present to communicate anything to all of the passengers. We were not accommodated with hotel vouchers or provided with alternative travel options to our final destinations and missed flights. SAS did not cancel the flight after the first 4-hours of delay which is illegal by EU Standards. None of us were able to leave the airport as we were not told any information about potential flight departure times and it would have been $2000 to re-book with a different airline. No answers were given by SAS over the phone and their staff seemed unaware of any problems."

Cons: "The seat next to me was open and they moved someone over next to me."

Pros: "The movie selection"
Cons: "To be boarded and wait for more than 45 minutes inside the plane for a second pilot."

Pros: "I liked the flight staff were friendly and helpful."
Cons: "The flight was delayed an hour and I almost missed my flight to Lubbock from Chicago. I'm also waiting on my luggage that got left behind due to the time of me catching my next flight. My connection flight was with United Airlines."

Cons: "This is my first international flight that didn't include complimentary beverages. No free wine or alcohol, and only ONE complimentary beverage on the entire 9 hour flight! They only came around ONCE with the beverage cart! (and this was like an hour and a half before they served dinner, which didn't include a drink). They also only came around and offered water ONCE on the flight. Normally this would be every 1-2 hours. Also, the flight was delayed by about 2 hours, and they didn't make an announcement until we were about an hour late. Thankfully, I was getting updates from Kayak, or else I wouldn't have even known we were delayed."

Pros: "Super Ontime"

Pros: "Legroom"

Pros: "Friendly crew. First meal was good."
Cons: "Small movie selection. Second meal/snack not great. Older plane (still had ashtrays in arm rests)."

Pros: "Once again the atmosphere was terrific. The cleanliness of the plane was good. The staff was awesome."

Cons: "As above."

Cons: "I tried to change the return date, as my work schedule changed. And I was told it would cost me $1300. So I had to buy a whole new ticket and ended up not using my ticket bought on Kayak at all. Shame."

Pros: "They came through twice with coffee and tea after meal and snack."
Cons: "Meal trays were left a bit too long."

Pros: "Delicious food"

Pros: "Friendly crew, overall excellent flight, excellent food"

Cons: "I have already answered this question. Enough."

Pros: "Great flight"

Pros: "My flight was more pleasant from Stockholm to Chicago because I was able to purchase an upgrade to Plus."

Cons: "No wifi"

Pros: "The crew and the flight and the booking etc. is all very good and easy. I greatly trust and enjoy SAS"
Cons: "The crew and the flight and the booking etc. is all very good and easy. I greatly trust and enjoy SAS The one hour wait in line directly to get in at the gate is a bit odd, to board the plane. For me the seats are about 2 inches short and legroom and I just don't have space for my legs"

Pros: "Wheel chair service excellent."
Cons: "No wet wipes on the food trays !"

Pros: "The boarding process worked well."
Cons: "The crew didn't seem to care much. The entertainment systems didn't really work and the response was simply deal with it. The food was terrible. The crew did not handle the passengers at all as they were up consistently and taking stuff out of the overhead containers."

Pros: "The constant service provided by the flight crew. The food was excellent and even got a free beer. The inflight entertainment selection was abundant, did not even have to listen to my music. Very friendly crew."
Cons: "I understand coach is coach, but it was a little tight for my height."

Pros: "tjis flight was on United Airlines. It was nice and simple"
Cons: "the landinf was ROUGH and The plane was very grimy"

Pros: "Too cramped"

Pros: "They checked my mobility scooter at the plane door, put it underneath and brought it back up to the plane door in Chicago. WHAT service!"
Cons: "I did NOT like the fact that this was NOT true in Copenhagen. I checked my mobility scooter at the plane door, they put it underneath, but was met by a man who said he was going to take me to pick up the scooter (in the baggage claims area--after I was promised in Chicago that it would be at the plane door when I arrived in Copenhagen). Made me get in an enlarged golf cart, and took me to the "transfer area" -- where I had to get into a wheel chair -- for the rest of the journey to the baggage claim area. Then he stood there waiting for a tip that was to NEVER come!"

Pros: "Entertainment system is very good - like 100 movies on demand even games available."
Cons: "Economy seats had little leg room; weren't offered a choice of entrees Make sure you call ahead if you need vegetarian meals."

Pros: "Your entertainment and SAS TV as well as landscape camera were great. Your pilots did a great job with getting us home extra fast inspire of boarding delay. I liked the crew a little more on tbd way to Sweden than on the way to Chicaho"
Cons: "Boarding was a little strange. Not sure why the gate stayed closed up until boarding time so passengers had to stand in line until actual boarding instead of being able to sit and relax. Also not sure why we weren't permitted to check in online like previous."

Pros: "Business class upgrade was very nice. Food was good and entertainment options were above par. Loved the quality of the pillows and blankets. Also loved the fresh fruit and candy snacks."
Cons: "The gate agents refused to provide my boarding pass until the entire plane had boarded already. I was one of the last people on. I wasn't given a reason for this or assured I wouldn't be put on a later flight. This caused a lot of stress during my layover."

Pros: "Polite crew, decent space allotment, decent food-well balanced meal. Entertainment was good, quite a few big name movies."
Cons: "I wasn't served my second meal/snack, for the second time on my experiences with SAS."

Pros: "The food is great, the flight attendants are great, and the flight is comfortable."
Cons: "There is little legroom unless you are in first class."

Pros: "The seats were comfy and the food was good. Air temperature was pleasant, not too war, or cold."
Cons: "Was no offered water during the flight. We had a bottle of water in the seat pocket but at no point during the flight were we offered additional water. I saw people get up and ask for some but when the flight is 9 hours you would think they would come by once or twice offering some. Other airlines do this and I love it. I was so thirsty when getting off the flight that I downed 2 bottles of water at the airport. They also didn't offer complimentary alcohol. Other international flights offer an alcoholic drink with your meal free of charge and I appreciate that. I have a bit of anxiety when I fly and that helps take the edge off. I was really disappointed in this. Heck, Air Berlin comes around and refills your wine glass multiple times."

Pros: "Better"

Pros: "The food was good and it was nice to have headphones, blanket and pillow provided."

Pros: "The seats were comfortable and the head rest adjustable. also the recline angle seemed more than most airlines."

Pros: "The flight attendant who gave me a salmon dinner even though I didn't request vegetarian meal ahead of time. The movies! on time!"

Cons: "Limited selection of movies and TV shows were a bit disappointing"

Pros: "Flight was on time. Seats were comfortable. Plenty of food was included in the flight. And service was good."
Cons: "Greater weight allowance for carry-on luggage."

Pros: "Nothing the crew was mean and rude I’ll never fly TAP air Portugal again"

Pros: "Seats super comfortable. Big screen entrainment."
Cons: "One more time offer drinks for a very long travel time (other 10H)."

Cons: "Maybe have one flight be on time. Train ground crew how to put on fuel."

Cons: "My wife and I paid for a better seat, (online) but when we boarded they told us that was impossible. They kept our money !!!"

Pros: "Good crew. No crying or screaming children is always good. Dinner was decent & nice that it comes with a glass of wine if you wish."
Cons: "Packed in a sardine can for 9 hours is not fun. Being bussed out to a remote location for a wide bodied plane is crazy. At least at ORD we had a gate."

Cons: "When late, pls help passangers.with no helpfull people dont work"

Pros: "Crew was very good. Seats were spacious. Plenty of entertainment."
Cons: "More frequent snacks."

Cons: "According to Kayak I had one bag for free I had to pay 50 euros"

Pros: "The aircraft was relatively new and well appointed."
Cons: "Service with a frown by half the staff. Took away headphones that I had stowed aside for a later time while taking a nap and gave it to another passenger - on a long haul business class flight. Poor service culture. Outbound flight was terrible. Six hour delay. No apologies. Rude telephone staff."

Pros: "The boarding procedure was much more organized than the previous flight."
Cons: "They served fish on board, and the odor stuck around for awhile."

Pros: "Nice seat (I paid €48 euro for more legroom) and the food was decent and the movie selection good."
Cons: "TAP's boarding procedure is a bit of a mess. We had to wait an extended period of time to board and no information was given. Also keep in mind you have to pay extra for luggage, which is a real deal-breaker when traveling for extended periods of time."

Pros: "Comfortable seats with nice pillow and blanket"
Cons: "Boarding was awkward and slow."

Pros: "Space in the cabin"
Cons: "Language included"

Pros: "Cod fish meal was nice! Lots of movie options, and the staff were nice."
Cons: "Foot rests would have been great to have. The boarding process was exhausting. A long line for another passport check (after the immigration check point) and the long bus ride to the aircraft."

Cons: "It cold be better if there is no flight delay which put in cause all our plans!..."

Pros: "The flight crew was great. The boarding crew and gate staff where rude."
Cons: "Flight was delayed by 2 hours. Long day. Did not inform you of what was going on. Changed gated not very clear."

Cons: "The headphone situation was confusing and no charging ports Fairly comfortable for an older plane"

Cons: "The flight was late. They lost my luggage! No time to take the food. Very bad experience"

Pros: "Flight on time"
Cons: "No gluten free meal available"

Pros: "the crew was very helpful and friendly"
Cons: "The Lisbon airport could have more places with working electrical plugs or USB ports in order to charge devices while waiting for your flight."

Cons: "Terrible terrible service in helping with a tight connecting flight, terrible"

Cons: "The long delay, more than 1.5 hours."

Pros: "Entertainment and seat space were great."
Cons: "They somehow managed to lose the entire flights luggage"

Pros: "Everything from the custumer service, flight departure on time"
Cons: "Long waiting time for my connection flight but i booked it that way"

Pros: "nothing."
Cons: "The flight was cancelled few hours before departure. I called the customer service and they a flight to Tel Aviv a day after with 3 stops. It was imposible to accept, so I've cancelled and bouhgt another ticket from other airline and ask for refund. Three months later I still waiting for the money. Not recommend at all TAP."

Pros: "Not too many people"
Cons: "Was delayed. Too long waiting for luggages"

Pros: "The hospitality was perfect"
Cons: "None"

Pros: "Food was good, but no champagne offered. The attendants were nice, though."
Cons: "It was not a business class at all. I was put in the same big bus together with econom class passengers. There was not supposed to be any business class in this airplane, since chairs are all the same and not comfortable. No entertainment of any kind at all. It's a waste of money."

Pros: "The crew was great. Happy crew is a fun crew to be around."

Pros: "Very good staff and decent food"
Cons: "Video in business was worse than my economy experiences 20 years ago!!!!"

Pros: "Anything I liked feels inconsequential compared to the bad."
Cons: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."

Pros: "Anything I liked feels inconsequential."
Cons: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."

Cons: "I didnt like the fact that the chairs are so close together. When passenger wanted to incline their chairs it would be too far back to be comfortable for the person behind. And to sit on the plane for a long fight in this uncomfortable position is not good. They need to make sure all chairs a fixed and now obstructing passengers comfortable manner"

Cons: "I was told at the check in that my bags are NOT paid for...when I booked the tickets on line there was no mention of any additional charges, or option to purchase baggage"

Cons: "Purchased tickets that included one bag each for our international flight. But at ckeckin they "couldn't find it in the computer", so charged 45 Euro ($50) per bag. The checkin lady was quite distraught about this, but charge they did. In our reservation there is no indication of what fare level (they have about five) has been purchased. Beware!"

Pros: "Food is worst I ever had in business class in 15 years of frequent flying. Worse than even many economy classes. Worse than many shirt hauls. Service is poor. Seats are super old. Only upside: on time"
Cons: "Nothing to like here except timeliness"

Pros: "Seats are ok and good entertainment system"
Cons: "The attitude of the hostist and the way they dont give you food choices and don't even explain or say what food they are giving you. When i ask whats in this they gave me a look and a weird attitude"

Pros: "Good staff, Quick flight, Easy flight no problems. The biscuits are tasty."
Cons: "Seats need an inch or two more leg room for me, the biscuits they gave out were tasty but would of been really nice to have a sandwhich. But that's air travel these days. There was a slight problem with the air craft before we took off. Air conditioning was off and the door were closed while we sat there for 15 mins. They kept us well informed though, not the end of the world."

Pros: "I couldn't have been more impressed. Great food and drink and service. Terrific entertainment options and a comfortable ride across the Atlantic."

Pros: "The on-board entertainment was decent, as they had pretty recent films available to view. The on-flight attendants were very friendly and professional."
Cons: "I'm an average sized skinny male (5'11"/ 180 cm), and I almost literally couldn't fit in my seat. These airlines are doing everything save on costs by jamming as many people as possible onto an aircraft...this makes for a terribly uncomfortable 12hr long red-eye flight. The food was mediocre at best (my gf actually got sick from it), and the boarding process was anything but organized, allowing anyone to board at any given time. It was very hectic and took far too long."

Pros: "Entertainment! Loved having such a wide selection of things to watch on the screen at my seat. Such a nice luxury to be able to watch a movie, a show, check the status of the flight/plane/distance/time/map, and more."
Cons: "The food wasn't that appetizing. It actually gave me upset stomach for the rest of the flight. I was in the bathroom 3x during the flight and I usually don't use the restroom more than once during any given flight. I didn't like that when asking for a drink of water, they only give a half full cup of room-temperature water. On an 8 hour flight, I get dehydrated and could drink 2 water bottles alone. I don't like to be a nuisance to the attendants so I only asked for water twice. I just wish they would provide small personal bottles per customer. I also have never flown on TAP before so I wasn't aware of anything like how to call an attendant using the touch-screen or even that watching movies was free. It should be said over the intercom at the beginning of the flight."

Cons: "Non reclining seats"

Pros: "Friendly crew. Good info on delay"
Cons: "No offer of coffee in businesss when woke up. Still 35-40 before landing"

Pros: "Flight staff was great, service was top notch. food was surprisingly good, red wine included in your ticket. movie choice was good. coach seat was as manageable for a long flight. you pretty much know what your getting yourself into flying coach overseas. this was a pretty good seat."
Cons: "We flew thru about an hour straight of moderate turbulence but i'm guessing that was unavoidable. Checkin was a bit weird, they had a gate change and never announced it. Fortunately, i checked the board. about 6 of us had been at the other gate for a long while."

Pros: "solid flight, efficient"
Cons: "staff kind of moody, not really smiley"

Pros: "More legroom than a standard US commuter flight, and food also was better."
Cons: "Checking a bag took about 45 minutes even though I had already checked in and prepaid for my checked luggage..."

Pros: "Good price. Fast, friendly crew."
Cons: "Incredibly tiny seats."

Pros: "The crew were very friendly and relaxed even though there was a delay."

Pros: "very pleasant experience flying TAP. Baggage check was free, and for our international flight we had a top notch entertainment system in seat. Would definitely fly again!"

Cons: "given that Air Canada's computer had crashed and flights were cancelled (including our own), the lack of information was astounding. Why, e.g., didn't anyone go along the queue handing out numbers so people could get food then reclaim their place in line? Why weren't we told, ditto, how long this mess would take to clear up? why weren't we offered o/n stays, etc, etc. Could have done an awful lot better if some manager had spent two minutes thinking!!"

Cons: "Not impressed with luggage fees that were not indicate but hidden in price - and all the nickle and diming on every little thing.. ruins the overall experience"

Cons: "Our luggage didn't scan in the system so we couldn't go to the gate until it was found & scanned in the system. Fortunately we were early so this wasn't an issue but kept us waiting at "step 2" until an actual photo could be found. We also had a delay after boarding while they changed a tire. It all worked out ok."

Pros: "It was aweful !!!...."
Cons: "Staff barely available . Entertainment, drinks charged ,why ? They were free flying to Europe ?!.Air Canada Rouge terrible in every possible way !!! Flight delayed by 2.5 hr....bathrooms dirty and when same mentioned ( no room to place more dirty towels in) staff indifferent !!! Lufthansa is shooting itself into foot by Air Canada alliance .Never again will I book my flight with Air Canada Airlines ( God forbid Rouge).Flight Toronto Vancouver ,disgrace ....freezing cold on board but staff wouldn't notice same because they were not present except giving off skimpy 2 servings of water/juice . Tea (old ,too strong,yak).Wake up people ,none of the passengers I spoken to had anything positive to say ! I liked my Lufthansa flight to Europe but for the sheer reason having to return with Air Canada I will avoid booking this flight .Thank You."

Cons: "Over an hour late."

Pros: "My flight was on time"
Cons: "food"

Pros: "Flight attendant SYLVIA saved the day and had our bags brought into The plane. They had snatched our bags away so quickly my wife did not take her diabetes meds out of her bag. Sylvia was very concerned and was able to go above and beyond to solve our problem."
Cons: "The Gate Agent was very rude and unprofessional."

Cons: "10+ hour international flight and there were no TV's and no free alcohol. There was an option to rent an ipad."

Cons: "FLIGHT DELAY FOR TOO LONG. DHANRAJ"

Pros: "Traveling back to the US have Global Emtey or Nexus Like the free movies watched half of movie on the way to acanandr and half on the way back. Thank you"
Cons: "Last time I traveled to Canada I probably used a passport. BUT I never knew that I needed it I thought u could travel with my drivers lisence. Remind travelers to take their passport"

Pros: "AC's staff is generally very pleasant and accommodating (they are Canadians, after all). I checked in quite early and was moved to an aisle seat (was originally in a middle) with no one next to me - something the lady at the check-in counter did just to be nice! Boarding was pleasant and easy going; greeted upon entering the aircraft which is always a nice touch. The flight was more or less on time and things went smoothly overall."
Cons: "The power/USB outlet in my headrest did not work. I was also seated in front of a French couple who repeatedly hung onto my seat when they were getting up (at least 3 times during the flight). I realize this has nothing to do with Air Canada but perhaps they should consider offering 'French only' flights to avoid such annoyances in the future."

Pros: "1. Pilot kept plane informed which is great especially when there is potential turbulence."
Cons: "1. No entertainment on the flight. Not even opportunity to see where the plane is in flight and when we will arrive. No USB charger on the flight. Very outdate plane. 2. The plane was very dirty - trash in between the seat 4. The food was the worst I ever tried on the plane 5. I was very surprised at the very disappointing service. I must say, with all the travel I do, apart from 1 young lade, the flight attendants acted like they loathed being there. It is so disappointing especially b/c I am Canadian so it is a bit embarrassing that Air Canada seems to have such terrible service. 6. The flight attendants were out of a lot of things, I heard them mention several beverages they were out of throughout the flight. I also heard them say that there will be no hot beverages while seatbelt sign is on (which it was a lot). I guess that is reasonable, however, it is the first time I have encountered that on the place. Instead they directed to passengers to come up to the back of the plane to get a hot beverage when the seatbelt sign was off. I did a few times - 1st time they said they were out of cups and to stop by later. But 2nd time had the cups. Did these cups get magically delivered midair or perhaps maybe they just needed to bring cups from the storage on the place and could have given me an option to wait while they retrieve them. 2nd time when I stopped by to try to get a hot beverage, a lady with black hair just gave me an empty cup. The whole experience with this flight was confusing - some attendants seemed not to understand fully what passengers were asking."

Pros: "Shirt fight, friendly attendants, provided entertainment."
Cons: "Nothing in particular. Everything was adequate, though the carry on space was limited."

Pros: "There was enough legroom, as compared to airlines like Cathy Pacific."
Cons: "All the flight attendants seemed a bit frazzled; I felt guilty for asking for wine with lunch, and you had to either use your own device or pay $10 to access the in-flight entertainment. Even then, I could only watch TV shows on my laptop --you need an app to see movies. Very strange and felt like being in a domestic flight."

Pros: "Very comfortable and a wide range of new films to keep me entertained the whole flight"
Cons: "Airplane food is hard to be better than okay. On par with other companies and the snacks handed out were welcomed, the hot meal was only edible."

Pros: "The cabin crew was friendly and very attentive, since they realized the passengers couldn't get any peace or comfort due to the screaming child problem."
Cons: "Nine hour flight from Warsaw to Toronto, 7 hours of on and off ear-piercing screaming two year old child. Even though it was a daytime flight, most passengers wanted to sleep due to early morning wake up and previous connections. Even for somebody who wished to stay awake, there was nothing pleasurable about this situation. The airlines are going to have to figure out how to deal with this ever-increasing problem on long-distance flights, like a closed door quiet space for the parent and child. It was like being trapped in a torture chamber. If an adult had created that much commotion and misery on a flight, they would have been forcefully subdued and probably arrested. A few minutes of a crying baby can be excused, but this was non-stop disturbance by an unruly child and complacent parent(s)."

Pros: "Fast flight, boarded and landed quickly"
Cons: "Nothing"

Pros: "Everything else."
Cons: "See above."

Pros: "It was a short flight and I shared my seating with average weight people. The crew members and the pilots were very informative."
Cons: "During a short flight there is not much to experimented and less to comment."

Pros: "Since we arrived at the airport very early we asked about whether we could change to an earlier flight. The agent was extremely accommodating and confirmed us on an earlier flight with no additional charge. Bravo Air Canada!"

Pros: "The crew was friendly and polite."
Cons: "You really need to make those seats somewhat more comfortable. I'm an average sized person I think, 5'6" and 150 lbs, but I found the seats very hard and generally small. Also, please stop serving those hot pockets as a snack and please top charging for potato chips!"

Pros: "N/A"
Cons: "My daughter and I were bumped off the flight. We are going to try to at least get a travel voucher because we are now out $1200."

Cons: "I was BUMPED not just on the flight I had booked and payed for a month in advance But I was at the airport 2 hours before my scheduled departure. I had to wait for available seat on the 3rd!!! flight out after mine."

Pros: "On time and short! Everything was good"
Cons: "Great"

Pros: "The staff was so kind and outgoing! They made sure the flight went smoothly!"

Pros: "After late departure, late arrival and waiting 40 min for gate to become available for the aircraft sorry all combined with horrific traffic problem at the La Guardia airport nothing to write home about."

Pros: "Absolutely nothing"
Cons: "A 12 hour delay is not okay. The hotel comp was nice but they split my group of 5 into different hotels. The breakfast voucher did not work. The dinner voucher barely covered the cost at the designated restaurant. Customer service was extremely unaccomadating."

Cons: "Very poor communication and co-ordination when flight was delayed and then cancelled. Rebooking was only available via the phone, even when at the airport, with a 45 minute hold time. Everyone kept passing the buck to another, and no supervisors were around. Terrible customer service!"

Cons: "The service"

Cons: "They messed up my mobile checkin making me miss my flight and then had thenough nerve to try to make me pay a 80$ change fee to take the next flight that was 100$ cheaper than my original. Waiting for a refund! I had to take American Airlines home. I will never flying with them again!"

Pros: "The flight was smooth and the attendants were awesome and friendly. Would highly recommend again when I visit Montreal again!"

Pros: "Leaving and never coming back!"
Cons: "Psychotic and delusional crew that take bad customer service to a whole new level!"

Cons: "They could have rushed more to get us off the ground quicker."

Pros: "The bilingual announcements. The movie selections."
Cons: "Most of the staff were rude and made me feel like an inconvenience any time I needed something. Due to delays leaving Heathrow and arriving in Ontario, my 2 1/2 hour layover was reduced to 30 minutes. And because I was transfering to a flight to the US, I had to sprint through 6 security checkpoints. I made it to my flight, but my bag did not. My bag was not delivered to me until 1 am the following day."

Pros: "Oddly, entertainment options vastly superior on this 50-minute flight than on the 7-hour flight."

Pros: "Nothing to expect more"
Cons: "The amount of snacks served should be increased"

Cons: "The fact that because I was late for my flight, my reservation was cancelled. I was not given the opportunity to change my flight at all, I just lost out on the return portion of my travel. I would have been willing to pay a fee to change my return, but not given the opportunity. Had I booked directly with the airline, they would have had no problem making a change. Buyer beware!!! If you don't book directly with an airline, you may suffer the same fate as me! This was an almost $1,300 dollar learning experience. Do not use third party online booking agents! You do not have the same protections as dealing with the airlines directly."

Pros: "The flight was smooth despite prior warning from the pilot of possible turbulance.The flight attendants were generally friendly and helpful."
Cons: "It was delayed almost half an hour."

Pros: "On time"

Pros: "Efficient. tv on back of screen didn't work"

Cons: "The announcement about turbulence were to much. Could have been way more subtle or shorter"

Pros: "Captain gave us regular updates"
Cons: "LGA closed for wind. We sat on taxi road for 2 hours. Crew could have served more than water while we waited. No AirCanada's fault but crew should have a plan to serve the snacks/ food if we are sitting for two hours and the total flight time is 1.5 hours."

Pros: "ok"

Cons: "Workers never helped to get us on our flight even though the delay was caused by Air Canada's technology errors. Had to pay $200 for a rebooking fee , rather than accommodating us for Air Canada's error. Highly disappointed after hearing such great things about this airline."

Cons: "The flight was originally delayed by 30 minutes.. reasonable considering the high winds in both NYC and Toronto. Things started going wrong after we boarded the airplane and then were told the flight crew had not yet arrived from LGA. There is simply no excuse for airlines not keeping sufficient standby crew capacity to minimize these issues. This is a clear case of the airline under staffing at the expense of its customers. By the time the flight crew arrived we were just barely able to make the 8:45 wheels up time for our clearance. The flight to LGA was uneventful until we landed. We were then told our gate was occupied by another plane, a delay that was initially forecast to be a few minutes turned into what seemed to be close to an hour. As a result, I arrived home to my Manhattan apartment at least two hours later than I should have. Flight delays happen, I accept them when they are for reasons that cant be avoided... I look for other airlines (such as united) when they occur for entirely preventable reasons and result in back pain from being trapped in an airline seat for 3+ hours instead of the 1hr 15 or so I should have been stuck in the seat."

Pros: "Replacement flight was fine but third time original flight in early afternoon to LGA cancelled in the last eighteen months."
Cons: "Flight ac714 was cancelled. Put on AC716 which put me at LGA in evening rush hour."

Pros: "I arrived home safely. I needed"
Cons: "I needed assistance as I have a broken ankle. Waited, waited and waited some more for assistance. Handed off 5 times until I got to the gate. Given a seat first in the exit row and naturally had to have that changed as I could not assist others. Placed even further back in the plane. It took the full three hours plus since deplaning the Austrian Air flight to get to the Air Canada gate."

Cons: "Delayed flight rough landing"

Pros: "Comfort, service, flexibility"

Cons: "It was a very hot flight"