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— United States
Feb 26 — Mar 51
Round-trip
1 adult
Economy
From?
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Sat 2/26
Sat 3/5
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Top 5 airlines serving from Poland to the United States
Scores according to KAYAK customer reviews8.0
SWISSOverall score based on 9121 reviews
8.2Boarding
7.9Comfort
8.6Crew
7.7Entertainment
7.9Food
Perfect….!!!
Crew could have been more friendly…little-to no smiles…seemed like all business and get the flight over with. Baggage service at Lisbon airport was terrible, between waiting for a discharge belt # to be assigned, waiting for luggage to be loaded onto conveyor belt. All in all waited over an hour for our one suitcase….
Pros: "The airline is top notch and treated you great like it should be."
Cons: "The sears where a little tight but not bad and the movie options were ok not great."
Cons: "Games sollten Nachts gesperrt werden. Die gute Dame hinter mir spielte wohl die ganze Nacht Solitaire und mein Sitz schüttelte immer. Auf meine bitte zu stoppen weder kommentar noch reaktion."
Pros: "crew was friendly"
Cons: "seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!"
Cons: "We were packed like sardines! My flight made me want to retire from traveling!"
Pros: "Crew was really nice can’t complain"
Cons: "Other airlines offer free beer or even hard liquor here u have to pay"
Pros: "Crew was amazing. Good movie selection. Pretty comfortable."
Cons: "Six hour delay. They gave us $20 Franc voucher for food but in the airport a latte is 7.50 so 20 did not even buy a bowl of soup."
Pros: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"
Pros: "Food"
Cons: "Seat confort"
Cons: "Seats are tiny and uncomfortable!"
Pros: "The crew was excellent, the food was very good as well as the entertainment"
Pros: "Excellent"
Pros: "On time, nice crew"
Cons: "Not enough sandwiches for all passengers on board Seat rows very close together, no way to avoid contact with seat in front"
Pros: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Pros: "great staff"
Pros: "Both times I flew with Swiss airlines it’s been great! Food is pletntiful, staff is very kind."
Pros: "3"
Cons: "Everything"
Cons: "The airline changed a seat reservation after I paid for it. The Swiss support staff told me on the phone they would call me back. They never called back. I called again and was told the seats are changed and I can’t do anything anymore. The return flight seats also disappeared from the reservation. I had also paid for it. The support staff when I called again put back the seats for my return flight. I tried to check in online. Not working. Tried at least 50 times. Not working. Called the support staff. They told me to call the check in support center. I called the check in support center at least 50 times where mi was told the staff are busy and could not answer the call. I called at 6:00am next day where I was told by the check in support staff that my ticket had an issue which they did not know exactly what was the issue but prevented me to do a check in. I drove more than 2 hours to the airport where finally I could check in but I was told that my return flight seats had disappeared again. They managed to put them back again. I hope this time it’s finally ok. The support staff on the phone told me I could get reimbursed for the seat reservation I had paid for for the on going flight. The Swiss staff at the airport told me there would be no refund. Swiss is terrible"
Pros: "Swiss choclade"
Pros: "Although sitting in a plane in coach could never be considered a wonderful experience, Swiss Air did the most to make it so. in particular the crew was very responsive and cheerful. The leg room wasn't bad and they were very liberal with their wine and beer offering."
Pros: "Staff"
Cons: "Seats and handling of luggage"
Pros: "Good space above seats"
Cons: "Seats way too tight. But the worst thing was the two passageners in the row we shared. They were laying on each other and it was inappropriate for the entire flight. He was rubbing her breast and I said something. He seemed to stop. Lots of rubbing and huggin and the man had his legs stretched out man spread style"
Pros: "Smooth, on time flight"
Cons: "Landed in NY @ JFK with a missing luggage. That happens, I know and it can be ok but the sad thing is the very poor the service offered to take care of it. I have tried to call, no answer, I tried the link they gave me to track progress: NOTHING.... Called customer service, they gave me that number and that link telling me it was the only way!!! I am so frustrated right now!!!"
Pros: "Service wa a ok."
Cons: "Business class service The hostess forgot my request twice. ..."
Pros: "MANAGER WAS FABULOUS STAFF WAS FABULOUS"
Cons: "NOTHING"
Pros: "-Comfortable Leather seats -Snacks were delicious -Legroom (6 foot person here) -Kind Staff"
Cons: "-That I can't always fly Swiss"
Cons: "Small spaces between seats"
Pros: "food and crew were excellent: good meals, free wine."
Cons: "Screen was dim and low-resolution, controls slow and hard to use, no power outlets."
Pros: "gluten free option included gluten free bread, but meal itself was quite bland."
Cons: "in-flight entertainment screen for my and my husband's seats were not working. we complained to the flight attendant who said that they would reset the system, but they never did."
Pros: "Once boarded we took off pretty quickly, crew were extremely nice, food was great"
Cons: "The boarding process was messy, couldn't tell economy from business lines, no entertainment at all."
Cons: "People who handle Swiss"
Pros: "Great flight. Boarding, departure and arrival on time. Excellent flight attendants."
Cons: "The crew was very short fused and rude to many of the passengers. I was surprised to see how they were talking to so many people I was feeling uncomfortable to even ask for a cup of water."
Pros: "Everything was great.... The food , crew was fantastic , nice friendly stuff ! Very happy with the flights"
Cons: "Well not really! I can only say negative things is the seats but is not Swiss is all airlines !!! Zero space for your legs"
Pros: "I am a big guy but the interior of this plane is laid out for more room than commuter flights are in the States. The window seats sit further off the wall so there is room for my shoulders to not be forced into the wall."
Pros: "entertainment system was good. Pilot was nice crew was pretty nice ."
Cons: "No leg room uncomfortable seats food has gone way down hill since 2 years ago. None of the good chocolates anymore. check in people at the gates were cold fish."
Pros: "Great service. Professional. On time. Friendly. Attentive."
Cons: "Nothing bad"
Pros: "On time, organized."
Pros: "Great crew, and on time, of course: there Swiss!"
Cons: "Tech old and seats uncomfortable and plane loud."
Cons: "Entertainment was terrible- poor selection and consols were super old Old planes and crowded isles No chance to select seats! Weight limit on carry on No perks for gold star alliance Free wine is not good quality so why bother with providing"
Pros: "Everything was perfect. Excellent food."
Pros: "Everything was great while aboard!"
Cons: "I wished to upgrade to business for aditonal $1000 which resulted in a 15 wait . There was only one person allowed to do that and she was obviously owerwhalmed. I got a smile out of her eventually but the whole process seemed wrong considering the amount of money i spent on that ticket:( Wish whomever I got to first at the counter were able to make the change and spare me the walking around and waiting."
Pros: "Doing a fantastic job keep on"
Cons: "Everything"
Pros: "The entertainment system"
Cons: "Direct answer is "nothing"; however, it should be noted that this not a Swiss Air flight. It was a code share on a United Airlines flight."
Cons: "It was awful. I lost my seat"
Pros: "I liked the fact that I got to Los Angeles safely"
Cons: "The bathrooms were tiny, seemed to be in a bad shape and one of them was straight disgusting. The cabin was crowded and there was not much room to stretch. There seemed to be something wrong with the main dish (special order) and I started to feel ill soon after eating from it. It took a few days to get better. The headset didn't work for most of the trip, even after several attempts by the flight attendant to re-set it."
Pros: "On time."
Cons: "Quality of all services are declining on Lufthansa."
Pros: "The crew on this flight were excellent. Friendly and professional. Attentive and patient."
Cons: "The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food."
Pros: "on time; boarding was smooth; leg space was good"
Cons: "wifi was not working; food was below average; movie selection options poor"
Cons: "Improve quality of on board announcements."
Cons: "Lufthansa changed my flight last minute but was sending me updates for the old booking- it made no sense!!! Never again!"
Pros: "Free entertainment, excellent food"
Cons: "Cabin was too warm; unable to adjust air at seats"
Pros: "We landed safely. I like the A380."
Cons: "One crew member in particular looked very frazzled and was rushing to do everything. They also took away my suitcase which would have very easily fit in the overhead."
Pros: "On time, onwith excellent care by staff"
Cons: "The long walk on the airport for connecting flight"
Pros: "Staff were very nice. Flight arrived on time."
Cons: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Pros: "Clean new Airbus 380. Nice crew"
Pros: "The food was excellent."
Cons: "Sitting in the middle. It is always uncomfortable due to the fact that you need to ask the person sitting next to you to get up because you need to use the restroom. Aside from that my overall experience was excellent. The food, entertainment, staff all helpful and friendly."
Pros: "The portion of my trip from San Francisco to Honolulu -- provided by United Airlines, not by Lufthansa -- was frustrating and uncomfortable: more than five hours in a small Boeing 737, which hardly permitted any reclining of the seats.and provided but limited in-flight services"
Cons: "Use a mid-size plane designed for long distances between California and the Hawaiian Islands, including full services."
Pros: "Smooth flight. Fairly good meals. Friendly crew."
Pros: "Short flight with swift and effective service"
Cons: "Nothing"
Cons: "We were unable to fly this trip."
Pros: "Timeliness of fligyts"
Pros: "Very pleasant crew."
Cons: "No complaints"
Cons: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Pros: "Arrived safely."
Cons: "Late departure then drove around the airport for about 30 minutes after arrival before rushing to passport control and connecting flight."
Cons: "The flight was delayed and there was no one at the counter to get any information for several hours. When there finally was someone there they were not very helpful."
Cons: "I was waiting over 1 hr for my l"
Pros: "Excellent service as you would expect from Lufthansa. Seating comfortable as well."
Cons: "No ice cream - they have switched to pizza or hot dog before you land."
Pros: "Good service on plane seats weren't bad."
Cons: "Entertainment system kept not working. Terrible baggage wait in Orlando. Over 30 minutes after I cleared customs Flight was late over 30 minutes"
Cons: "The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless"
Pros: "Left in time, arrived too early"
Cons: "Boarding took a lot of time"
Pros: "Everything!!"
Cons: "Me starting to get sick!"
Cons: "Unorganized boarding. Back of the plane seats should be boarding first, after babies and old people. I was stopped by the people in front of the plane putting away their luggage and standing in the aisle."
Pros: "Nothing"
Cons: "Nothing"
Cons: "They tell you to download the app for entertainment but it doesn't work. No entertainment on the flight and no food unless you pay. The service sucked."
Cons: "Delayed flights for a day"
Pros: "The flight was on time. Helpful, friendly crew. Will use Condor services again."
Cons: "The seats were uncomfortable."
Cons: "The flight from Belgrade to Munich was late and I did not manage to catch the flight to DC and had to stay in munich in bad hotel...I lost one day of DC and my work."
Pros: "Service was great, pilots were amazing no decompression pain in my ears."
Cons: "The flight was delayed in Warsaw for 1:30 hours"
Cons: "Delay"
Pros: "Shortbread snacks were awesome"
Cons: "The airplane was very late, so I didn't make it to my connecting flight."
Cons: "This flight was late and because of that we missed connecting flight to NY!"
Pros: "Excellent service and efficiency."
Cons: "Nothing"
Cons: "Seat headrest flaps were broken"
Pros: "Entertainment, flight crew was courteous and helpful, lots of snacks, water, and free wine!"
Cons: "One of our pieces of luggage did not make it back with us. The good thing is that the Lufthansa staff was helpful, the automated emails kept me informed, and the bag was delivered to me as soon as possible. Seems to me it was as good as it gets when a piece of luggage gets lost."
Pros: "This flight was handled professionally and things went very smoothly. I don't have any complaints."
Cons: "Everything was good"
Pros: "Service!!"
Cons: "Flight delay for over an hour with United"
Pros: "flight left on time"
Cons: "arrived on time with no problems"
Pros: "This flight was slightly delayed, but the delay was small and didn't affect my connecting flight."
Cons: "the boarding wasn't "ordered" like last rows boarded first to avoid trying to get by people in earlier rows - that slows down boarding."
Pros: "The crew was incredibly pleasant and helpful"
Cons: "No entertainment"
Cons: "Ground crew in Warsaw made me feel unwelcome. The harassment and discrimination I have experienced was unacceptable."
Pros: "Food and crew"
Cons: "My baggage was lost. Still waiting for it. No phone call, no nothing.."
Never booked this flight
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Cons: "Nothing"
Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Cons: "Nothing"
Pros: "very nice crew"
Cons: "my baggage was lost"
Pros: "Slow service."
Cons: "Better communication!"
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Cons: "Doesn't"
Cons: "Entertainment"
Pros: "Good for both."
Cons: "Bigger seats."
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Cons: "Nothing"
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Pros: "Good flights. Good prices."
Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "Everything. A truly faultless experience!"
Cons: "Nothing"
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Cons: "Nothing"
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pros: "Service"
Cons: "Only one queue for boarding. Flight late on arrival."
Pros: "."
Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Flight attendants tried their best given what they had to work with."
Cons: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "It was very comfortable"
Cons: "The crew was great"
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Pros: "Service of the staff was great"
Cons: "Turbulence, with all our technology we still cannot avoid this?"
Pros: "Great food, great movies. Great pilot and crew"
Cons: "Lots of children running in isle. But they did give them tools to help occupy them. Maybe a children play area."
Pros: "The crew was good, helpful and attentive. Boarding was flawless."
Cons: "The TV touchscreen was not working neither for me nor for my neighbor. The third one in a row was functional, though, but it was not ours. :) The food, snacks, drinks were very limited and on the low-budget."
Pros: "Everything"
Cons: "Organisation at the airport"
Pros: "Crew was great, seat was comfortable, adequate legroom."
Cons: "Children should be located in one area of the cabin, so they don't disturb all other travelers."
Cons: "My baggage didnt come."
Pros: "lost baggage"
Cons: "There are no entertainment screens or outlets to charge phones. Food wasn’t good"
Pros: "The is very friendly and helpful."
Cons: "The Kosher food is really bad. I got the same piece of raw marinated carrot and other unknown vegetable 3 times... During a flight."
Pros: "The crew was attentive and well organized."
Cons: "Embarking and disembarking the aircraft in Moscow. That's just how the airport is though."
Pros: "The crew was amazing ."
Cons: "Спиртное больше не подают - это большой минус . Так хочется сесть в самолёт , расслабиться , выпить бокал вина , так его даже и в продаже не было!! Стюардессы были не очень приветливые в этот раз . На вопрос ( а его задавали многие как я слышала) последовало -не знаю , нам не докладывают - ( сказано было грубовато). Ну а то что в Москве надо было получать багаж -крайне неудобно , если это не отменят, то думаю что буду летать из США в Минск через Европу."
Pros: "Super friendly staff, clean plane. Great selection of entertainment."
Cons: "The line to register at the airport was 2 hours long"
Cons: "There’s not enough room for boarding all of the passengers. No sitting only couple seats. All people boarding that flight in Moscow were standing crowded in corridor!"
Pros: "The meals were wonderful."
Cons: "The touch screens were difficult to work with."
Pros: "Punctuality and organized boarding"
Cons: "Worse than average food, no alcoholic drinks. Entertainment system did not work well. Some content only in Russian."
Pros: "The most important part of a flight is arriving and returning safely, so in this regard, Aeroflot made the grade. The airplanes appeared new and on one of four flights, there seemed to be a decent amount of legroom in coach."
Cons: "The crew...upon boarding, they literally say things like "come on, come on, hurry up" when you are moving as fast they allow you to move. It was just rude. In Moscow, the boarding staff were even more pushy and rude. The flight attendants are relatively polite, but definitely not friendly. The bathrooms smelled of urine upon boarding the flight. The movie system (while it was better than nothing) worked very poorly, froze up, would not take the button presses and aside from a couple of the movies, the majority were from the 1980's, 90's and early 2000's. Lastly, and the worst, the food was over cooked and tasteless. We were served a total of 6 meals on all of our flights. I had requested gluten free meals. I was served the EXACT SAME FOOD at every single meal! Worse yet, that meal consisted a 2"x 2" piece of chicken (which was palatable), tasteless yellow rice and a teaspoon glob of deathly overcooked spinach. A salad with just olive oil for the dressing. No vinegar, nothing. And a dry rice cake. Seriously, it was the worst airplane food I have ever endured. I would avoid Aeroflot if at all possible."
Pros: "Very good crew on board ."
Cons: "In Moscow airport crew doesn’t control priority while boarding . l wish more fresh fruit in food , but this is individual.."
Cons: "I missed the flight!"
Pros: "great flight, friendly service, good food. best part is non-stop between moscow and miami."
Pros: "Bad, bad, bad Iwill never fly with this company againg"
Cons: "Crew, food, alll bad"
Pros: "Great and frequent meals, pleasant staff. The airplane is in a good condition. I really like how they give you a small paper menu before serving food which shows you what the food is going to be served and the choices you're gonna have."
Cons: "Awful tablets which are supposed to show movies and other stuff. The touch screen is awful, but there is a mechanical control without which it would be impossible to use. The feedback of this mechanical control is so slow that it makes you feel like being punished for something. I don't know why it's so hard to make a responsive tablet but it's a problem on many-many airplanes. These tablets are so bad that sometimes I think it would be better without one at all."
Pros: "Nothing. According to Aeroflot, Russia and Belarus are one country. I don't need a visa for Belarus, and I transit through the Moscow SVO several times per year with no problems. Today, Aeroflot denied my boarding and said that I need a visa to be in the Moscow airport. They said that Belarus "is considered to be" a domestic flight in Russia, while they also admitted that Belarus is a separate and independent state."
Cons: "Kayak, if this is, in fact, correct, why did you sell me a ticket to transit in Moscow? You have my passport information. I demand a full refund immediately."
Pros: "Crew was nice and helpful"
Cons: "The seats were very narrow and the food was horrible"
Pros: "Better than the average US Airlines that I have traveled on. They crew were great and very efficient! Pleasantly suprised and will use them again. Suprised about having two hot meals of lunch and dinner about 5 hours apart from each other. Good above average"
Cons: "Crew! Entertainment! Dozens of movies to choose from"
Pros: "The option to watch th and movies is excellent even though mine did not work. I appreciated the 2 meals and one complimentary glass of wine."
Cons: "For my long 10 hour flight from Moscow to NYC, my tv did not work and the connection to plug in my cell phone went in and out. The crew was not friendly, though polite. I would have preferred more space."
Pros: "nice food, great service"
Cons: "boarding by bus and stairs; beverages could be colder; snack items selection for purchase could be bigger"
Cons: "There was only one food option. Sound on my tv station was broken."
Cons: "The food is not fresh. I couldn't eat. My son got stomach ache"
Pros: "Food, ice cream and sleepers."
Cons: "TFT screen is unresponsive."
Pros: "The plan was comfortable with blankets."
Cons: "The flight attendant wasn't pleasant at all. I asked her what they for food, she didn't even let me pick my meal. She just handed me whatever she wanted."
Cons: "Terribly uncomfortable plane! Entertainment system difficult to handle."
Cons: "400 people in the flight"
Pros: "Everything was on the level! It's nice that Aeroflot reached out to international standards Especially atmosphere and service!"
Pros: "The plane was comfortable, food ok, service good"
Cons: "Still water finiShed few hours before landing"
Pros: "Everything was ok"
Cons: "No real concerns"
Pros: "Everything was fine, as usual, uneventful. No luxury or anything of the extra nature, you just get exactly what you paid for:)"
Pros: "nothing"
Cons: "No english speaking staff. No english speaking instructions. No lotion in bathroom. Veg Food was poor. Poor service . No choice of have to drinks such as ginger ale. No pretzels given. air quality was poor in plane"
Pros: "USB ports available, frequently serves food & beverages, comfortable economy class seats, pleasant flight attendants, large selection of movies/music. My favorite airline."
Cons: "No negatives."
Pros: "the food was decent and I had two seats for myself since the flight wasn't full"
Cons: "the screens were very unresponsive to start with on the first leg of the journey about 2 hours. after we took off again we could never use them. couldn't even check flight time and location."
Cons: "The drinks are not served with the meals but separately, 20 minutes later (??)... Alfonso"
Pros: "The food was surprisingly good and the service also very sccomadating, professional!"
Cons: "there was not enough time between the flights for me to make the connection on time. The Moscow airport is difficult to walk through from terminal D to terminology F in such a short time. Also, my rebooked flight was nearly 2 hours late."
Pros: "Exselent servis !!thank you !!"
Pros: "The food was ok"
Cons: "The crew on this flight was one of the worst I've ever met. There was a severely drunk woman sitting next to me who was throwing up, smelled terrible and was harassing other passengers. The crew just pretended they didn't see any of these and completely ignored her. On this 9 hours flight the crew never offered any drinks except for during the two meals! I called for s flight assistant 4 times and none of the crew members ever showed up. Finally, it was extremely hot and stuffy throughout the entire 9 hours flight."
Pros: "All"
Cons: "None"
Pros: "Food"
Pros: "The service"
Cons: "The fact that the crew didn't know English and the seats were close together"
Pros: "Completely on time. Super smooth landing."
Cons: "Food could have been much improved."
Pros: "Plane was comfortable and clean. Food was good and passed out often.They did a really great job of attending to the children with goody bags. The movie selections were amazing."
Cons: "The crew were excellent at their jobs of attending to passenger needs but never smiled the entire trip. A few other passengers also noticed the same thing. I would still fly them again in a heart beat."
Pros: "Entertainment Moscow airport"
Cons: "Crew needs to speak better English. And be more organize"
Flight from Chicago to Los Angeles was terrible On my ticket said economy plus which that is what I paid for but didn’t get a seat As economy plus
Pros: "No complaints."
Pros: "I've flown SAS a few times and have always been favorably impressed with the service. On this flight we booked the "bare bones" fare and paid extra for checked bags and extra-legroom seats. The overall cost was still better than most other airlines."
Pros: "Crew was amazing, flight was on time, and entertainment was available."
Cons: "They seats were cramped and didn’t have a lot of cushion. The BBQ chicken lunch was not good. There needed to be more frequent water available"
Pros: "The crew was nice and the food was good."
Cons: "More entertainment options"
Pros: "Check in at the airport gate was handled professionally."
Cons: "Bought our seats 2 months in advance. One day before flight, saw our assigned seats were changed, someone had our original seats 31G/H, and we were put in 48C/D. Could not get any assistance to correct the situation until we were at the gate and by that time no comparable seats were available. Also, my husband spilled his drink; one of the attendants said he was too busy to help with cleanup. Fortunately, another attendant came over after my husband went to the galley to again ask for assistance."
Cons: "Small seats. food was horrible."
Cons: "SAS is a train wreck. everything they told us was misinformation from the first delay (there were 5 delays, one each hour, before they cancelled) The whole time they would not allow ticket changes while we watched available flights take off for 5 hours. We had no say in the rebooking - they just said wait you will get an email. The SAS workers need to be trained - how about putting up a sign that says "this line for parking vouchers ony'ly" when 300 people are lined up for assistance."
Pros: "On time."
Cons: "The cabin crew was detached, and curt."
Pros: "Flight left on time, plane was clean, the entertainment was good, and the food was good. The crew in this flight were polite and responsive."
Pros: "A lot of leg room"
Cons: "No snack served before dinner, no choice of dinner food. over see flight and the only food is dinner??? My laggage had priority tag but got out last and in resolt of it I missed the connecting flight to Boston!!! Damaged laggage"
Cons: "Old screens and poor movies selection, tight leg space, not really offered much to drink."
Cons: "Flight delayed, had to take 2 other flights to get to the final destination. Arrived at 9pm instead of 2pm."
Cons: "I had requested an aisle seat and on both flights to and from Stockholm and Chicago had to sit on the very last row in the middle seat between 2 people who seemed to exceed the "weight allowance" that seem so important now when you flight unless you spend a lot a money on the ticket and it then becomes irrelevant !!"
Cons: "since all tickets and passports are checked in advance and do not need to be scanned again when boarding, they really should start boarding from the back of the aircraft (after all the business, first-class, and priority folks) because it would really speed things up the main meal was good, but the snack was much smaller compared to my flight from Chicago to Stockholm"
Pros: "I was very comfortable in the new seats, I did not have to recline or move for over eight hours"
Cons: "still there is not enough legroom for tall persons"
Pros: "Highly efficient, no problems at all."
Cons: "I wouldn't mind a complimentary wine with dinner - other good airlines like to offer me a white wine with my chicken but here you have to pay for it.... Other than that I was happy with my travel!"
Pros: "Cannot think of anything."
Cons: "I am a road warrior and my job requires me to travel 100% of the time around the world. This was the first international flight I've been on where even small snacks such as peanuts or pretzels are for purchase only. Plus the flight attendants seem to be disorganized and in rush. I will never use SAS again."
Cons: "Got delayed 13-hours in an airport with no SAS staff present to communicate anything to all of the passengers. We were not accommodated with hotel vouchers or provided with alternative travel options to our final destinations and missed flights. SAS did not cancel the flight after the first 4-hours of delay which is illegal by EU Standards. None of us were able to leave the airport as we were not told any information about potential flight departure times and it would have been $2000 to re-book with a different airline. No answers were given by SAS over the phone and their staff seemed unaware of any problems."
Cons: "The seat next to me was open and they moved someone over next to me."
Pros: "The movie selection"
Cons: "To be boarded and wait for more than 45 minutes inside the plane for a second pilot."
Cons: "This is my first international flight that didn't include complimentary beverages. No free wine or alcohol, and only ONE complimentary beverage on the entire 9 hour flight! They only came around ONCE with the beverage cart! (and this was like an hour and a half before they served dinner, which didn't include a drink). They also only came around and offered water ONCE on the flight. Normally this would be every 1-2 hours. Also, the flight was delayed by about 2 hours, and they didn't make an announcement until we were about an hour late. Thankfully, I was getting updates from Kayak, or else I wouldn't have even known we were delayed."
Pros: "Legroom"
Pros: "Clean plane, decent food"
Pros: "My flight was more pleasant from Stockholm to Chicago because I was able to purchase an upgrade to Plus."
Pros: "The crew and the flight and the booking etc. is all very good and easy. I greatly trust and enjoy SAS"
Cons: "The crew and the flight and the booking etc. is all very good and easy. I greatly trust and enjoy SAS The one hour wait in line directly to get in at the gate is a bit odd, to board the plane. For me the seats are about 2 inches short and legroom and I just don't have space for my legs"
Pros: "Wheel chair service excellent."
Cons: "No wet wipes on the food trays !"
Pros: "The boarding process worked well."
Cons: "The crew didn't seem to care much. The entertainment systems didn't really work and the response was simply deal with it. The food was terrible. The crew did not handle the passengers at all as they were up consistently and taking stuff out of the overhead containers."
Pros: "Space between rows of seats was excellent"
Cons: "No options in menu. No free wine, beer and other spirits."
Pros: "Entertainment"
Cons: "Food was of poor quality, one free soda on a 8.5 hr flight."
Pros: "Everything was good"
Cons: "Everything was good"
Pros: "Great food, smooth trip"
Cons: "Could use bigger movie selection"
Pros: "There was enough space for your legs, there were blankets and pillows which is nice for a long flight. The individual entertainment screen is preferable for a long flight, so you can watch a movie of your own choice."
Cons: "There were two diner options, chicken or cod, and I was just given the cod without having an option to choose."
Cons: "SAS does not even offer wine with the meal, you have to pay for it. Additionally they have the strange policy that they give drinks at frost, that is ALL drinks, including the meal drinks, and then comes the meal about half an hour later. The do not offer ANY drinks with the meal."
Pros: "One of the best we've experienced--very comfortable very spacious seats , The crew is very attentive and accommodating. We were fed three times and was offered beverages frequently."
Cons: "NONE"
Pros: "Much roomier than united"
Pros: "Was upgraded to business class"
Pros: "They checked my mobility scooter at the plane door, put it underneath and brought it back up to the plane door in Chicago. WHAT service!"
Cons: "I did NOT like the fact that this was NOT true in Copenhagen. I checked my mobility scooter at the plane door, they put it underneath, but was met by a man who said he was going to take me to pick up the scooter (in the baggage claims area--after I was promised in Chicago that it would be at the plane door when I arrived in Copenhagen). Made me get in an enlarged golf cart, and took me to the "transfer area" -- where I had to get into a wheel chair -- for the rest of the journey to the baggage claim area. Then he stood there waiting for a tip that was to NEVER come!"
Pros: "Entertainment system is very good - like 100 movies on demand even games available."
Cons: "Economy seats had little leg room; weren't offered a choice of entrees Make sure you call ahead if you need vegetarian meals."
Pros: "Your entertainment and SAS TV as well as landscape camera were great. Your pilots did a great job with getting us home extra fast inspire of boarding delay. I liked the crew a little more on tbd way to Sweden than on the way to Chicaho"
Cons: "Boarding was a little strange. Not sure why the gate stayed closed up until boarding time so passengers had to stand in line until actual boarding instead of being able to sit and relax. Also not sure why we weren't permitted to check in online like previous."
Pros: "The food is great, the flight attendants are great, and the flight is comfortable."
Cons: "There is little legroom unless you are in first class."
Pros: "I requested a gluten free meal and was happy with it."
Cons: "leg room was a bit tight"
Pros: "Comfortable seating in PLUS"
Cons: "The crew could ask people who does not have a rush connecting schedule to stay at seat and let those who has a rough schedule to get off first. UA did this, but SAS did not."
Pros: "Everything was great! And it got better because of all the amenities we had because of the delay :)"
Pros: "The seats were comfy and the food was good. Air temperature was pleasant, not too war, or cold."
Cons: "Was no offered water during the flight. We had a bottle of water in the seat pocket but at no point during the flight were we offered additional water. I saw people get up and ask for some but when the flight is 9 hours you would think they would come by once or twice offering some. Other airlines do this and I love it. I was so thirsty when getting off the flight that I downed 2 bottles of water at the airport. They also didn't offer complimentary alcohol. Other international flights offer an alcoholic drink with your meal free of charge and I appreciate that. I have a bit of anxiety when I fly and that helps take the edge off. I was really disappointed in this. Heck, Air Berlin comes around and refills your wine glass multiple times."
Pros: "Better"
Pros: "The food was good and it was nice to have headphones, blanket and pillow provided."
Pros: "plane interior seemed new/clean. Big TVs and lots of movies in the SAS Plus / Prem economy seats."
Cons: "The cabin crew was pretty terrible...ranging from being generally disinterested to actually actively hostile towards passengers. No wonder SAS is in such dire straights. Would never choose to fly SAS again."
COVID-19 information
Safety measures for airlines flying from Poland
Airlines flying from Poland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Heightened sanitation
Daily cleaning, installation of cabin HEPA filters on flights from Poland
Mandatory masks
Masks required on board, masks provided on flights from Poland
Social distancing seating
Middle seats unavailable to book on flights from Poland
Pre-flight testing
Testing for antibodies, testing for symptoms for flights from Poland
Flexible cancellations
Waiving of change fees. Search flexible flights from Poland
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