Cons: "Travel insurance that I purchased 80+ dollars was useless because I couldn’t use do anything to change my flight date"
Pros: "Food and being ontime"
Cons: "Seats are too hard"
Cons: "they cancelled by booking just before hour depature.."
Pros: "Crew and qsuite were top notch. The dine on demand is the best. One little nip pick. The crew knew I was going to sleep. It was a 1:20am departure flight and did not offer to make the bed/mattress..."
Cons: "Wish we could’ve park at the gate instead of bus over to terminal. Given Doha is their hub, should have been able to accommodate that. Also, do they update the movies every month? Still the same movies as in June."
Pros: "Seat was very comfortable and the flight was on time."
Pros: "Very comfortable plane and entertainment offered is excellent"
Cons: "Headphones way too big (even when made as small as possible) 2 of 3 checked bags sustained damage to the structure of the bags! Passenger control was poor. Guy behind us was watching videos on his phone throughout flight without headphones-broadcasting to the rest of the seats around him."
Pros: "Everything was good"
Cons: "Veg Food"
Pros: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Cons: "Food for main meals was rather bland -- not much flavor. Main meals did not have much variety. Snack items were good, however."
Cons: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"
Pros: "Crew was excellent."
Pros: "Best business class I have ever been on. Better than most First class."
Pros: "From the exceptional lounges to the cleanliness of the plane, the food options in business class and the flight attendants , Qatar Airways was excellent"
Cons: "The only issue was the movie options for the Hollywood options. There should have been more newer releases for such a long flight."
Cons: "Even though we landed in Doha before our connection left ( barely-20 min)on Qatar airways, they would not hold the connecting flight for the 7 of us who were connecting. This was extremely disappointing as we then lost a full 8 hours of our first day arrival. If they schedule you for a 45 minute connecting flight, I suggest you book a later one. Our flight from NYC left on time but was 20 min late landing. Their only compensation to us all was use of the airport lounge in Doha ( quite nice with free food wine and showers, but would rather have had the extra day in Bali."
Cons: "Passengers in front of you slamming their seats back that crushed and spilled my food all over me. Happened 3 times!!!"
Cons: "Internet kept cutting off despite me paying."
Pros: "Courteous and friendly staff, on the plane and at the airports. Gave advice and directions when asked. Asked about time for food serving and said anytime you want something, come to the galley."
Cons: "A chorus of crying infants..."
Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Pros: "Food was great. Attendants were courteous and nice. Airplane very confortable and clean."
Pros: "the attendants were always on top of things. One of best overall flights ever."
Cons: "Seats are way uncomfortable and small"
Pros: "Crew were friendly"
Cons: "The flight was cancelled had to wait over a day for another flight, communication was poor,"
Cons: "Probably the best flight crew I ever had the pleasure of being with."
Pros: "The in flight entertainment was good"
Cons: "Service was not the same, flight attendants were not attentive or very accommodating. There were very rambunctious children on the flight and they did not consider everyone else by asking the parents to calm their children down instead allowed them to run up and down he aisles screaming etc"
Pros: "Some how it was a good experience"
Pros: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Cons: "I could not check myself online! so i could not select the best seat."
Pros: "Qatar has an amazing service. The staff is impecable, the food is great, they take care of each detail. Business class is superb. They make the bed, give you a complimentary pitada and moisture lotion. Can't be better than that."
Pros: "great service, food, friendliness of staff, clean plane"
Cons: "When I checked my two bags, I was told to pick them up in Doha and recheck them to my final destination at Rwanda. When I arrived in Doha I was told by the transfer desk that I did not need to pick up my bags because they had been checked to my final destination. I even asked them to pull up my flight information and to confirm that, which they did. However, when I arrived in Kigali, Rwanda, my bags were no where to be found. No one has found them yet. I also called Qatar Air before my flight and asked about hotel accommodations for my layover because my layover was from 6:00 pm to 7 am. When I called, I was told that I would be given a complimentary hotel room because of the length of the layover. However, when I arrived I was told that I did not qualify for the hotel accommodation. Then, I was told that a hotel room would cost 250. When i arrived at the hotel, I was told the cheapest was 325."
Pros: "Boarding priority, on-board service priority and children oriented service. Biggest leg room in any economy flight. Best entertainment program (Onyx One). Genuinely friendly crew."
Cons: "Wheel chair was not available on arrival. Had to wait 45 minutes"
Pros: "I wish this airline had more service within the US!! This airline is impeccable. We flew 16 hours from Doha to Miami and it was amazing. At the airport in Doha the flight representative went above and beyond to accommodate better seating for myself and my son. Luckily it was not a full flight and lots of the passengers had plenty of space. The staff is VERY friendly and VERY professional. I will definitely be giving this airline my hard earned money in the future for reservations as much as I can!!!!"
Cons: "Not one thing!!"
Pros: "Flight attendants were very efficient and really took care of us."
Cons: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."
Pros: "I like Qatar Airways very much. Ground and air personnel are all professional and courteous. I will fly Qatar every time I can."
Pros: "Flight was on-time, crew was very friendly. The entertainment was very good, the food was o.k."
Cons: "Everything overall was very good, the only issue was that we tended to sit with our dirty trays and empty cups for quite long periods of time."
Pros: "I liked everything about the flight and the service was great!"
Pros: "Staff was excellent"
Cons: "More selection or choices like international food not like focus on Indian food"
Pros: "They don't charge you for any seat in economy class"
Cons: "The boarding process feels very hostile, they are not nice and you are threaded as a terrorist (while they smile at you during the process). Since a new policy of TSA according to them, you cannot take your computer with you in the plane. This means that working in your way back is very hard and you will be loosing the day which is very uneficient. But what was even worse, is that they didn't allow me to check my bag in the last connection gettting to the US, instead they made me check it from my original destination which made me loose almost two days of work without giving me a logic response on why I couldn't check my bag from my inbound flight to the US. By the way, this protocol from TSA is terrible. No internet in their flights No chargers plugs in all of their flights (including the ones that take you more than 4 hours) Lunch in their 15 hours flight is mediocre, everyone was starving since they only gave us one mini empanada."
Pros: "Food quality needs to improve, some chairs can't recline."
Pros: "Food was great, seats were comfortable, in flight entertainment was awesome, flight crew was friendly"
Cons: "baggage process could have been better, i was made to remove stuff just because was 1-2 lbs overweight in my baggage. Never had this issue with other airlines (especially when its only matter of 1-2 lbs.)"
Pros: "Lo mejor de estos vuelos es sin dudad el servicio del personal de vuelo, son muy amables y se esmeran en mantener cómodo a todo el mundo, te dan botellitas de agua, jugo, hielo, lo que pidas."
Cons: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Cons: "I had to ask for wine to 3 different hostess's"
Pros: "Very comfortable, great staff, entertainment options were huge! New aircrafts with comfort in mind."
Cons: "I have booked the flight for my mom and I requested a wheel chair her, she Has a broken arm . And I booked the flight with this company cos I thought they have a great service, but not what I expected, they didn't provide a wheel chair and she has to drag all the bag with one working arm , so I m not pretty satisfied with the trip at all and I won't fly with th company any more"
Cons: "I had to go through 4 passport inspections by Qatar, was that really necessary? 3 of them within 10 min. 1 before the security check at the gate, 1 after and one more just before boarding."
Cons: "Staff were rude, careless. I do think I have paid less to purchase of ticket - why will I not get good service. If you want to treat people differently for their skin color and country of origin then charge less price for the ticket !!"
I like this aircraft. There is good entertainment choices and WiFi. The main dish was surprisingly good.
seat 3F broken in terms of recline, embarrassing for first class
Crew was nice and accommodating, but someone failed to inspect the plane before the passengers got on and we ended up deplaning and changing planes when this could have been avoided.
Nothing everything was very good🙌🏻
I had my 2 year old and hate checked my stroller and when I got to Miami there was no crew to bring it up they told me so I had to carry a sleeping child and my carry on along with my making sure my 5 year old was with me. Then my stroller wasn’t even with my bags it was on a domestic arrivals. Horrible experience.
Flight was delayed by one hour, then another 1/2 hour then cancelled and changed till the next day. We were not allowed to get our luggage & put up in a dirty hotel. I had cockroaches in the bathroom. When I finally arrived home…i noticed the airline had damaged the zipper on my suitcase. An awful awful trip thanks to American Airlines.
Given Covid protocols, it is still baffling to me how these planes can be so overcrowded. But the flight in general was okay.
Once we got on the flight everything was fine. The first leg of our flight was delayed 3 times but American sent us emails allowing us to chose a new itinerary.
Pros: "Titos Vodka"
Cons: "If they would have put my wife and I together and not lose ALL 4 pieces of our luggage"
Pros: "The crew member who is close to my seat did not even offer to help with my luggage which was very unprofessional."
Cons: "The crew members needs to be helpful, and customer service to their passengers!"
Cons: "If we had made our flight instead of waiting 3+ hours to get rebooted and put in a hotel"
Pros: "Flight 1751 Miami to Cleveland 1/11/21. Flight attendants did not enforce mask policy! Family of four sick sneezing, coughing, short of breath. The fathers mask was down the entire flight. Even when the flight attendants picked up the trash. They were informed after the flight they did not comply with CDC, Department of health, and state policies. Their response was “ I made announcements overhead. Didn’t you hear?”. Appalling endangering customers and disregarding Federal, State, and local policies."
Cons: "People promoting safety and doing their job."
Cons: "Of course. EMPATHY"
Cons: "The connection in Miami didn’t happen - the flights crew on the ORLANDO yo to Miami flight were rude and unhelpful - the plane sat in the tarmac waiting for a gate so flight arrived 15 minutes before planned departure - we inquired as to whether the plane would be held - response- despite having internet access was “ I don’t know “ you’ll have to check with gate agent - oh and by the way the flight attendant was virtually laying on the front seats - she as grossly obese and was so large as he walked the aisles she would hit passengers every time she turned around - we ran to the gate arriving 8 minutes before departure - gate was shut two gate agents were reading social media posts on their phones - we inquired about the flight - the gate agent said “ you missed the flight “ and then sat down and continued on her phone - the other one at least looked up and told us where to them go for assistance - eventually we were assisted and offferd 1 to wait u til the next day to go or to go through London - we took the London option. 1. I was informed by anAA employee they the connection is frequently missed due to similar problems. 2. Flight attendants and gate agents will bankrupt the airline with their horrible attitude. - they should be fired."
Cons: "the flight was delayed 5 hours due to maintenance. The captain had to finally, after several hours, come to the boarding area to inform all of us that there was problem that was not communicated correctly so we then had to wait an additional 2.5 hours more on top of the original 2.5 hour delay for the two certified mechanics on St. Croix to attest that the plane could fly. No one asked them to come earlier, so we waited for pretty much five (5) hours. We were promised meals and hotel in Miami. the Miami American Airlines service desk told us, sorry, there's so many people, we could not be accommodated. This is outrageous, and I want my money back. I paid for 4 people on that flight and we were treated horribly. On top of that....Cheapoair, representative from whom I bought the tickets, sold me tickets without my understanding that we only had 41 minutes to get off the original flight from Christiansted find the next flight and board it. We never would have made it. Final point, the Cheapoair guy who sold me the tickets charged me about 500 dollars more than what he said the cost was. He quoted and said "all in" 1150 per ticket (I bought 4 tickets). He then charged me nearly 5300 Again this is outrageous and a complete sham. I demand to be compensated for this."
Pros: "I flew business class for this trip and loved the leg room!! Having frequently flown coach class on these overseas flights, I have a hard time folding my long legs into the cramped seats and arriving rested and in good humor. I can say unequivocally that the flight attendants give you much more personalized attention in business class. I didn't have to, but I preordered my meals and that info was registered, and that way I got what I wanted. I also made use of the Admirals Clubs during layovers."
Pros: "Generally, the stewardess are new (slow service), but very kind and considerate."
Cons: "I take this flight quite a lot. These comments are for this flight (MIA/MSP) - but not necessarily only for this exact flight that I took on 10/1. To be clear - the crew says "this is not AA", it is Republic Airlines". Well, they must think of themselves very poorly. Their food in first class is always changing - oh, I meant only the names for the same exact meal change. "Grilled Chicken with Couscous", "Grilled Chicken with Risotto", etc.. - all cold meals as they do not have an oven/microwave? on the plane. They are charging first class international prices for economy domestic service. For this amount of money, they should have better meals and a more modern airplane. The first class is always freezing (even in summer) while the rear cabin where the crew stays when not working, is hot. So if they make the first class happy with the correct temperature, they cook in the back. I have also observed more people than usual coughing and getting colds - both ways - than any of the other flights I take regularly (over 115,000 miles on AA this year). I would suggest that AA make it clear that Republic must offer better service to their customers - especially for the large airfares they are receiving."
Pros: "Bed was "sleep-able""
Cons: "Going the food was so ordinary and right after dinner crew kinda disappeared, got to get everything for yourself, even remove glasses with liquid during turbulence. Booked with BA but it was operated by AA. Never again, Coming back the food was better but was told they were out of fish, my husband on the other side of me was told they were out of chicken. when questioned, got a dumb answer. ran out of wine (red&White) Spain & France on a day flight & told us they have no control. Service sucks, except 1 nice fellow, who apologized. 6 bottles for 36 passengers. 1 crew had cold towel around his neck sitting, 1 doing crossword so we had to help ourselves. 1 crew saw something in the plane & screamed so hard woke up a sleeping pilot. 1 crew slept for 2 hrs and 1 watch TV for 1 hrs. NEVER VERY, IF I CAN AVOID IT, WILL I TRAVEL WITH AA. They own a lot of us more than an apology."
Pros: "The plane was not busy so services took about 5 minutes, everyone had 2 seats minimum and generally quiet. Had it been busy, it would have been different in that seats were not very wide, aisles very small, if the seat in front reclines and you don't, you can't see your screen and not a lot of space in general."
Cons: "If you want to select your seat, be prepared to pay £175 per flight. This is ridiculous! Second meal was a very bare bbq beef pie or sweet potato pie... On their own with nothing else and it arrived 30 minutes before we landed so very rushed. On a 9.5hr flight the 2nd meal needed to be an actual meal and come sooner than it did."
Pros: "i arrived alive"
Cons: "My flight was delayed on the way to Puerto Plata on 9/9 which made me miss an entire day and I was billed for a stay at the resort. I was booked to a crappy room in MIA that I had to get changed to another hotel. THEN my departing flight from Puerto Plata back to the US was delayed 2 plus hours (as was the first flight) due to a flat tire that had to be replaced. I missed my connecting flight and had to be placed on the next flight to DCA which was the last flight. This experience was the worst. I do not have a favorable opinion of American, of which I have flown this airline for years."
Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
Cons: "AA cancel flights recurringly and has no ability to help their customers. Got I flight cancelled yesterday, and was move to another flight later (10:30pm) that supposed to leave ate (3:30pm). After several delays, they started boarding us at 1:00am, but the boarding process so messy and confuse, the plane couldn’t took off before 1:40 by 1 minute and they had to cancel the flight with 200 people inside the plane. An absurd! Flight was rescheduled to today at 10am and obviously took off 1h delayed because AA can't organize simple things to expedite the boarding process."
Pros: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."
Cons: "The original booked flight was about 12 hours before the rebooked flight. We got up at about 2:00 am to leave for the airport at 3:30 am for a 6:30 am flight. We were all packed and booked our ride and shuttinlpg down the computer at the last minute when we noticed an mail after midnight telling us the flight was cancelled. We called and were told there was nothing they could do, due to connections and this was entirely their fault. Approximately 12 hours later we took a “red eye” thus arriving a day late for our hotel and car reservations. We were charged baggage fees and not sure if our priority boarding will be refunded."
Pros: "On time. Was able to sleep through much of what was likely an annoying flight because there was no personal entertainment--the tiny screens overhead would have been impossible to see and they were showing a movie that was lame. It seemed anachronistic."
Cons: "At the Lima gate they made each passenger open their carryon and submit to a secondary inspection to confiscate all water we bought past security. No warning was given about this. I had paid airport prices for water to bring onto the plane and then had to surrender it at the gate. Of course in economy class they will not give you water or attention until you are at cruising altitude. More than one flight attendant did not smile and one was actually rude in spite of my attempts to be kind and smile. Except for one friendly person at check-in kiosk, bad service overall. They do not have personal entertainment systems, and it was like going back in time with the tiny screens you cannot see, playing a movie you either watch it or not."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Pros: "The planes were on time. On our way down to Cozumel. The pilot let me 4-year-old son see the cockpit. Which was AWESOME, they were great As well as the flight crew on the way down. The trip down was terrific, If AA had this level of service all the time I would fly with them all the time."
Cons: "The trip home was more of what i expected from AA. The check-in process was slow and i was overcharged for my bike, On the way down it was $25 the same price as previous AA flights, On other airlines, it also just counts as a piece of luggage. On the way home i was charged $150 oversized luggage, yet it was <50 lbs and within the size limits. The flight crew was not overall friendly. Very business like and not warm at all. If they were a restaurant i would not be returning. The locks on my bike case were both broken off. the case was not locked. Nor was this done by TSA as they would have left a note as they have previously done."
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Pros: "Plane was cleaner than most. Not freezing cold like almost all other flights"
Cons: "Paid for upgrade that wasn't great. Next class down was just as good. AWFUL FOOD!! Worst I have ever had. HATE the new seat design. Cant lean against the window because of the gap. My purse fell through the gap onto the floor behind my seat. Had to ask the person behind me 3 times to please hand it back to me. The armrest doesnt go up which helps at times getting in and out. It is a large uncomfortable impediment. The remotes were all over the place, down in the seat, on the floor. No one could find the plug in for the headphones. It is in the most ridiculous place!"
Cons: "No movies or other entertainment that I could find"
Pros: "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
Cons: "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."
Cons: "I paid premium price for comfort and to be treated at least nice! In the business cabinet! Other than the seat which by the way mine was broken so I couldn't get to the position I'm the most comfortable, everything else I could have gotten in the economy seat. Crew was not welcoming, the had big attitudes as they were doing me favors! Which they are not! And they didn't check at me at all. Fly got delayed more than 2 hours didn't offer more drinks or snacks! Food was horrible so I was very hungry since I couldn't eat it! And the snacks were available at the back much later but when I went to check it out almost everything was gone! Other airlines come to offer you snacks! AA did not and the make me feel like an intruder when I went to check the empty snacks trays! Only the package food was still available. Horrible service, mean big headed crew! It's is simple! Be nice and make an effort! Especially for the people that actually is there paying the premium!"
Pros: "Nice Jet."
Cons: "During boarding, we were pulled out of the line. The attendant that diverted us did not explain why he diverted us. Our boarding passes were printed by our hotel as were many others that we saw. We went to a desk where another individual started asking question about our life and where we were going. Still, no one thought it was necessary to explain what part of the process or what exactly is going on. The man that diverted us, I'll bet, does not have reasons or any idea why he diverted us. I hate to think that he did it because we were Black Americans."
Pros: "honestly, all I can say is that I like that I arrived...? eventually? four and a half hours later than we were promised, despite the beautiful weather?"
Cons: "I didn't like that American Airlines had not staffed our flight, so we waited for 4.5 hours for a flight attendant who would be able to complete the flight crew so we could leave. They kept delaying the flight, 5 minutes at a time, for 4.5 hours. It flew out of LGA, it was a 9pm flight. The airport food sources were closed, and AA kept us until 1am-- no food, no internet, and, because LGA has terrible cell reception, no phone service. Once we got on the plane, everyone was really hungry, and the plane had no snacks. No entertainment because the TV system was broken. It was just a miserable experience. I regret trying to save $20 by booking that flight. I have had nothing but terrile experiences on American Airlines-- NEVER AGAIN."
Pros: "New regional jet Efficient boarding"
Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Pros: "Their customer service sucks."
Cons: "Their customer service sucks."
Pros: "Check in and boarding was quick"
Pros: "Landing at Logan and getting off American airlines"
Cons: "We arrived at St Stomas airport 85 minutes profile to our flights departure. The female manager, Latoya, at the desk was overly rude and completely out of line the way she was speaking to guests. Apparently American Airlines requests 90 minutes before departure to check you in, however their website does say they will try to accomadate customers that have arrived late. This employee refused 24 people access to the flight that we had booked and paid for. She related that she could put everyone on standby for the next and final flight out of Saint Thomas and standby for multiple connecting flights from Miami to many different parts of the country. This is because American Airlines over books their flights on purpose and has no problem leaving people stranded at an airport. Another employee related that it was easily accomplished to confirm is for the flight as we would have plenty of time prior to boarding since the aircraft had yet to arrive from its original location. American Airlines would not speak to any of the paid customers and would not look into other flights to see if there were other options to get customers home. When we boarded the plane there were still 4 customers that American Airlines stranded at the airport with no more flights out of the airport that day. This was an absolute disgrace and it was disgusting to see how the American Airlines staff were treating people. Their companies customer service has nothing to say other then sorry. I will never fly American Airlines again and now know why so many other people also feel this way."
Cons: "Had to cancel my flight and call the company. Was talking to a computer for 30 min before I finally talked to someone. It cost me in fees to basically cancel my flight which ended up being just as much as my entire flight ticket. Got refunded a total of $12 to use towards my next flight. Never flying or booking a flight with American Airlines at all. Kayak couldn't even help with accommodations. Southwest is the only company that will actually hold those credits for you. Everywhere else is just trying to scam you."
Cons: "They didn't let him to aboard, because of a mistake on the name. I called to ask for help to fix the name and the person who answer me asked me for a numeric code and I didn't know where to find it. He was very rude, didn't help at lot guiding me where I can find it, but instead he said " You have to call back when you find it" I asked him that I couldn't find it and he almost yelled at me saying DID YOU GOT a RESERVATION OR NOT?. I never found the numeric code he asked for. So I called again and fortunately somebody else answer my call and she was a litTle more helpful and didn't made me waste my time with a numeric code. She asked me for the Trip ID # and I found it right away. VERY DISAPPOINTING. I LOST 700 DOLLARS. I HAD TO BUY ANOTHER PLAIN TICKET!!!!!"
Pros: "Ricardo (flight attendant) was absolutely amazing. Extremely helpful."
Cons: "This was the second time this year I flew American Airlines And it wasn't satisfying. The first time (April) the crew was late which made me late to my connecting flight in which there were no more flights to my destination for the rest of the day (Jamaica) had to spend the night in Miami and miss a very important meeting. The second flight from Miami to NY 8/22 was delayed twice in which Im still not sure why but i had to deal with other angry passengers and they're rudeness which made my experience bad. I want American Airlines to be great. I just want to fly with them without a problem for once. JetBlue always gets it right"
The crew , should be nicer
It was not a full flight so I had lots of space. Also I was given an exit seat which was great. Crew was very friendly. We took and got back Miami even earlier than scheduled. Thank you spirit.
Pros: "On time, boarding speed"
Cons: "Some better seats, drinks"
Pros: "be on time and clean"
Cons: "yvon exelant experience first time flights in spirits"
Pros: "Very smooth process."
Pros: "- The allowed personal item is large enough for a short trip (if you want to avoid paying for a carry-on or a suitcase.) - Once everybody was on board, the person that spoke to us on speaker put us at ease with a relaxed and humorous tone. - Checking in with the app worked fine and was easy. - The flights were on time."
Pros: "Very friendly and helpful stafff. Pilot was excellent. It should have been a very bumpy ride but they smoothed it out every time."
Cons: "We almost missed our flight because they announced our departure ONE time. Every one was standing in line all at once because of it."
Cons: "I spent over $100 to check a bag and have a carry on and Spirit still doesn’t even offer a free cup of water during the flight. The chairs weren’t comfortable and we had to wait an hour for our luggage at the baggage claim and only got $25 that can only be used to book another flight on spirit and it expires in a month! Useless."
Pros: "My flight was very smooth, you get very pilot"
Cons: "I have to pay so much for my luggage. .when I get at the airport, it was my time with the spirit air lines...."
Pros: "First class seats for an extra $31 for my flight from Port au prince to FLL (almost 3 hr flight)"
Cons: "Boarding process was slow and not clearly marked for Speedy Priority boarding passengers. Flight was awesome otherwise use"
Pros: "Bad customer service"
Cons: "$50 charge for small bag doesn’t make sense"
Pros: "Every thing on time all was good."
Pros: "Quick and friendly staff responses"
Cons: "the website had a glitch and I couldn't add my bags online, this was corrected when I alerted customer services of the issue"
Pros: "The Pilot was polite!"
Cons: "There were way too many hidden charges, after the fare was paid! The planes were old! Never Again!"
Pros: "Friendly & humorous crew. Pleasant flight overall. Loved the in flight surprise."
Cons: "Water should be available for free."
Pros: "Boarding was fast. The flight was on time and even landed sooner than what was quoted. The cabin smelled fresh, not like usual planes. The seats did not feel too gross."
Cons: "Two crew members (a flight attendant and perhaps a pilot) were SO loud during part of the flight that it triggered epileptic side effects for me (dizziness, extreme nausea). I threw up several times due to this. The crew members were not talking about essential flight needs, it was social. However, after I began vomiting the crew was quick to help me with extra bags, ginger ale, and dimming a light closer to me."
Pros: "I liked the price. I got home safely."
Cons: "The flight attendants were straight up rude from start to finish. The seats didn't recline, meh. The A/C was non-existent and it was too warm. The flight was delayed for departure and once we landed, we spent almost an hour on the tarmac waiting for a gate to depart."
Pros: "Cheap and on time."
Cons: "Everything else. Staff was unfriendly and always appeared angry. Had to pay for even water on flight, $3! Disorganized boarding, and customers were treated poorly. Uncomfortable seats and no entertainment options. Felt like the longest flight I've ever taken. All the extra costs made it the same or more expensive than another airline, which offers better service, friendly staff, and excellent in-flight accommodations."
Cons: "The long wait to board the flight"
Cons: "6 minutes early arrival"
Cons: "This airline company was totally misleading about everything. My luggage was okay on one flight but return flight was not okay, had to pay for luggage both ways. Was told to check in on line and the website wouldn't let you plus then had to stand in line for 45 min to check in only 2 clerks working with 109 plus people in line. I will not fly spirit again. The seats where so small and uncomfortable."
Pros: "Nothing about Spirit Airlines is good."
Cons: "Doesn't accommodate passengers like AA"
Pros: "Was a good trip"
Cons: "Everything was good"
Pros: "Cost of flying"
Cons: "None stop talking from near by passengers for a 3 hour 20 minute flight they talked almost the whole time , it was a late f light and really wanted quiet"
Cons: "terrible communication, rebooking process was such a hassle, i could only cancel my plans and get a refund."
Cons: "I was in Haiti flying back to Ft Lauderdale, arrive at the airport early, check in, go through security, have a seat to then find out my flight was delayed. Annoying but not the end of the world. A few minutes go by and an airport staff (not even a Spirit staff) comes over and says an announcement is being made and we need to go to the ticket counter. Get to the ticket counter and find out our flight is cancelled and there won't be another Spirit flight out of Haiti for two days!!! No effort was made to get us on a different airline, to refund our money instantly, to offer comps, not even to be empathetic. We all had to rush to other airlines and buy different flights home which cost an exorbitant amount. But the only other option was to stay stranded and homeless in Haiti. When I called Spirit later on that day, during a long layover, they gave me a hard time about refunding my money. It's been a week later and I still have not received all my money back. Never ever ever again will I fly Spirit."
Pros: "$93 vs $150, when we checked in online :) Aircraft was clean and comfortable. Crew was friendly and funny :)"
Cons: "Wish we would have known ahead of time about online check in, for outbound flight! Also, found out about $9 fare club during return flight check in - better late than never :)"
Pros: "There was nothing to like"
Cons: "The airplane broke down, they lied to us about all thing. They kept us in the airplane for about 1 hr with no a.c. take off time was 10:00 am, it was close to 2:00 pm when we finally left Haiti. After all this, some people, including children were dying of thirst, spirit would not give them some water because they didn't have money. It was until about 5pm at the fll airport that I was able to find some water. Etc."
Pros: "I liked the way it flights and landing but I can't accept we need to buy even a bottle of water."
Pros: "The flight was exellent, but if they can change a little things that nice. Like give a little drink or something. Water or ..."
Cons: "Exorbitant orices for checked luggage, no complimentary snacks/drinks, stewards sub-par"
Pros: "Good communication from pilot and crew."
Cons: "No food, no entertainment, uncomfortable seats."
Cons: "Maybe I should have read up more about this airline. I had no idea carry-on would be $45 (or 65-100 at the airport) per flight. The seats don' recline and leg space is tight. Our flight was delayed. No way that I soul find to get an e-boarding pass. The website never accepts by TSA redress number even after trying several times. So I was not able to use my Pre-TSA option. Overall not a good experience"
Cons: "I didn't like the fact I have to pay for all my luggage"
Cons: "They Went In My Bag In Stole 2 Cell Phones Gold LG And A Galaxy s4 mini Im Never Flying Spirit Again"
Pros: "Flight was great and Safe"
Pros: "It was fast"
Cons: "Paying for luggages"
Cons: "Should have water available for guests that doesn't cost $3.00"
Pros: "It was over!"
Cons: "I was seated next to children who were traveling alone. The crew did not attend to them properly they were talking behind us. The one seven year-old was very naughty spilling pop and soup on purpose.The seven year-old was hitting the other girl who was not with her but she was also traveling alone. My purse and clothes had sticky pop all over them."
Pros: "The crew was professional."
Cons: "Terribly uncomfortable seats that did not recline."
Cons: "Had 2 flights from Las Vegas to Tampa. One was late & gate was changed. No one announce gate change & monitors did not show gate change until almost too late. Extra charge for EVERYTHING, including a cup of water AND for cary-on bags. Had 2 flights from Tampa to Las Vegas. One was almost 2 hours late. MULTIPLE people felt the same way we did..... We will NEVER fly with Spirit Airlines again."
Pros: "Bad communication on flight delays. Went from 3 hour delay back down to 30 minutes. Passengers could have easily not come to get on the plane on time. Feel like they want to nicke and dime you for extra everything seats boarding luggage drinks. Not a fan of spirit"
Cons: "Spirit cancelled with little notice and offered no other flight options for 48+ hours. I lost over $100 switching to another airline at the last minute."
Cons: "My flight (414 on July 1st) was scheduled to depart around 6PM. Poor weather was forecasted for Boston but had not yet delayed any flights. An earlier flight at that gate to Atlanta had not left because of smell of raw sewage on the plane. Our plane was re-assigned to the Atlanta flight (which was about 4 hours late in departing). Our flight was delayed. And then due to the increasingly poor weather in Boston ended up cancelled with no new flights being available until more than 24 hours later. Because our flight (and not the Atlanta flight) was cancelled because of weather, we were not offered any recourse except to either reschedule or get a refund. It seemed obvious to everyone that a decision had been made to ensure that the Atlanta flight was not the one cancelled since it would have resulted in some type of compensation to the ticket holders. Had our flight left on schedule, we would have missed the bad weather as other airlines were still landing in Boston when our flight was scheduled to land. Will never fly with Spirit again and would highly recommend avoiding this airline to anyone else. Never did find out why the plane smelled of raw sewage either (which is also concerning as well)."
Pros: "$55 for a single carry on, for both legs of the trip that comes to $110. Worst leg room I've ever experienced. And the flight was 7 hours late!"
Pros: "Seat was comfortable. Crew was pretty friendly. The flight was smooth. I was asked to sit in the emergency exit row, which gave me extra room."
Cons: "The boarding process in PAP was long with everyone called toi board at once (no zones or staggered boarding)."
Pros: "Literally nothing"
Cons: "Seats are terrible, a billion extra charges, just an overall terrible experience."
Pros: "The flight was delayed for a while because of weather, it was a nice flight."