Pros: "Crew on both our flights were very nice and accommodating."
Cons: "United really seems to have issues with their planes. Problems on Wednesday then again today. On Wednesday we boarded late and pushed people’s flights back because the cleaners didn’t show up at boarding time and at landing time we had to go back up when the prior flight was still on the runway."
Cons: "Lol, it's United. What do you expect?"
Pros: "The crew was kind and entertaining and super helpful"
Pros: "The crew was very kind and welcoming."
Cons: "The seats are much tighter than Southwest and Virgin. My husband and I are taller (6' and 5'9" respectively) and our knees kept bumping the seats in front of us."
Pros: "How nice the crew were with all passengers"
Pros: "Good crew, great landing, short flight"
Cons: "The seats are crampy"
Cons: "United's hidden fees"
Cons: "A little late getting started, otherwise OK."
Pros: "Crew was nice and kept up good attitude"
Cons: "Endless delays. No vouchers for food. Icy cold gate towait at."
Cons: "Our flight was changed 6 times and then cancelled- we had to sleep in the airport"
Pros: "Leg space. Comfortable."
Pros: "Quick and easy flight- not much to say, which is always good news while flying."
Cons: "Small seats."
Cons: "The disconnect between ticketing and boarding passes between the 2 airlines. We didn't have TSA PRECHK on the boarding passes United gave us in Portland and getting through security was long and tedious."
Cons: "No entertainment for a 6 hour flight. Only served pretzels for food. Most of the crew was fine but one flight attendant was very rude, pushy, and condescending. Literally pushing me out of the way as I’m trying to board, yelling across the plane, rude comments over the speaker... honestly surprised such a large airline would tolerate this."
Pros: "On time. Overall everything went well."
Cons: "No food and no entertainment for a 4 hours flight. With the high price ticket I bought, I think that’s really unfair."
Pros: "I got there."
Cons: "Virtually no service. Paying for checked baggage."
Cons: "Got stuck in the San Francisco airport and was promised a hotel room for the night when I departed Portland. When I arrived at SFO I was told sorry you have to just stay in the airport My next flight wasn’t until the next morning Shitty customer service"
Cons: "Are the seats getting smaller??? And no leg room."
Pros: "It was an ok flight i guess but there was no good free in flight entertainment."
Cons: "Both flights were late, seriously late."
Pros: "the price of the flight was the best part of the deal"
Cons: "have to pay for movies, and no good selection of snacks on flight."
Pros: "The price"
Cons: "The leg room & the service"
Cons: "Paying $25 to check a bag each way just to be able to do early check in on the app. I only had a carry on. Total scam. Shady AF. Also the United entertainment in the app does not work with Bluetooth headphones on an iPhone."
Pros: "Flight was fine and flight attendants were nice. Employees at the gate were less than helpful."
Cons: "United booked too many flights when they knew the destination was limiting arrivals. This delayed our flight by 3 hours. Communication to the travelers was poor and misleading."
Pros: "I boooked through Kayak based on recommendations fron Rick Steves. When I tried to check in the night before, I was told I wasn't on the flights I had booked. Turns out SAS had switched me to a later flight without any notice. It took hours on the night I was readying yo leave for a three-week trip to find out what had happened. At best, I would have found out the next day at the airport and waited an extra three hours. Not the big fun! At worst, who knows? Would someone have been able to figure it out in time? Huge run-around!"
Cons: "See above. Also no vegetarian meal offerings."
Cons: "We had to check our hand luggage and be charged EUR120.00 We should have been aware of this before we obtained the boarding pass..."
Pros: "The plane was new and clean"
Cons: "The new seats where not very comfortable one crew member was very nice the other two were curt when dealing with the passengers or moving the cart up and down the isle."
Pros: "The sunrise"
Cons: "I was on the wrong side of the plane!"
Pros: "Liked that we landed safely and I was treated like a human being not just a seat but the accommodation s were a little under what I expected"
Cons: "Seats. Not comfortable at all for long flights."
Pros: "The staff were normal and no complaints."
Cons: "I had to share my seat with the man next to me who continually had his arm and leg in my seat area. It's unfair and obnoxious to pay the same money as somebody else who then takes your already small space. I am not a large person (140lb, 5'7") and I could barely move my arms without bumping one of the people next to me. There's no reason that we should have such limited space."
Cons: "Delayed by an hour and a half"
Pros: "Comfortable seats with plenty legroom."
Cons: "No complaints!"
Pros: "Boarded on time."
Cons: "Cramped seats."
Pros: "Entertainment selection was good"
Cons: "Seating comfort was *horrible*! Looks like they've made the seats more cramped, especially when the seats recline"
Pros: "No one smiled or looked like they were happy with a plane full of vacationers"
Cons: "Flight was delayed by over 5 hours with very short notice. With the exception of a $10 food voucher for restaurants that were closed, United did nothing to try to make it right."
Pros: "The agent handling boarding was very helpful and friendly. The pilot did a great job getting us to SFO safely and smoothly."
Cons: "I was disapponted there was no back-of-the-seat screen for in-flight entertainment."
Pros: "Nothing, please..."
Cons: "I had a connection flight to San Francisco and then from there to Honolulu and the flight from Portland to SF got delayed 5 times to up to 4 hours late so I would've missed my second flight from SF to HNL. They couldn't do anything about it so they put me on the next available flight, the next MORNING. So I had to go spend a night in a hotel which I had to pay for and wait for the next flight in the morning the next day. Next day the flight got delayed yet again this time little over 2 hours. So I would've missed the flight from San Francisco do Honolulu yet again. This time they managed to find a little later flight and put me on that but still had to wait at the airports for over 8 hours. Super mad about how United works... Had problems with my boss as well because I was supposed to work the next day but they rescheduled my flight for that day. Really not a pleasant experience..."
Pros: "The plane was new"
Cons: "Could not be helped but a delay of a little over an hour."
Pros: "Was a nice trip"
Cons: "All was good"
Cons: "Didn't like being delayed for almost 5 hours before we took off other then that it was your average flight"
Cons: "The seats are so narrow in coach that the man with broad shoulders that sat next to me could not help being in my seat. I needed to be able to sleep, since it was an overnight flight. This was not possible."
Pros: "The flight attendants were great, the in cabin service was perfect, and the blanket provided was a sweet gift"
Pros: "I was very happy with the attendants. Very friendly and helpful. The crew was very professional and informative."
Cons: "They made me get off the plane because I could have my lotion on the plane and wanted to check for anything else"