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We liked all the services

When we got to Hawaii pick up our bag n drop it off was a headache

Crew was very nice and friendly

The display was awful. It kept turning on randomly while I was trying to sleep. The touch screen was slow and inaccurate. The armrest should go back further (doesn't go back all the way if you recline the chair)

The USB port for charging devices

I showed up to the gate late because of getting through security but I still had 10 minutes. The gate was closed and no one was around the gate. I went over to the desk but the ladies just ignored me. After 4 minutes of trying to find someone to talk to, a woman came out through the gate. She first acted like she wouldn't let me on. I had to show her I was pre-checked in in my phone. Even then she debated whether she would let me on. Then she went on a lecture of when I'm supposed to be there before finally letting me on the plan.

I love the gogo entertainment app that allows wifi enabled devices to watch free video content. The seats are very comfortable for long flights. Alaska offers the best flights to the Hawaiian Islands from Portland.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Nice customer service, flight attends very nice and helpful

Overall all was good

I truly enjoyed the ride. The staff, ambiance and cleanliness of the plane was so inviting. I even enjoyed the safety presentation. Also, complementary wine makes everything better :-)

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Lived the staff on the plane

Did not like that with threw flighis home they would Not check our bags through

TSA is rediculous and affects how people interact with your customer servce. Your customer service in Honolulu needs a lot of work. Pointing people to a single counter person to obtain a seat on a plane after the person has already been on a 9 hour Hawaiian flight is beyond disrespectful. It is cruel. It was close to a couple of months that I had purchased the ticket and I get on the Plane in Auckland only to find I would need to process through TSA yet another time in order to get to the counter and obtain my seat. 3 hours in a TSA line allowed 20 minutes to get to that counter. I also needed to find a private space to give myself my insulin. I do not do that in public bathrooms or even my own bathroom..... but it never happened because I stood in Customs line and then Imigration line and yet again the third TSA line. I think TSA held up over 200 of us because they went to lunch. He were stopped still with absolutely no progress for over an hour.

You and all the other airlines need to work together and improve TSA. The counter person at Hawaiian in Honolulu was unprofessional and capricious. She preferred to service a huge dog rather than myself, even though it was my turn . She also answered a male who cut in line rather than the person next in line. She did not know what was available and did not show any compassion for international travelers. We were treated as cattle.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

The crew and boarding process were great! I hope that the crew is paid a decent wage and that not too much of the profit is going into the pockets of the owners/CEO/share holders.

Very small space, and I am a fairly small person; no screens; poor selection of food; pocket on back of chair in front of seat was too small and netting too loose to practically use for anything.

Charging for food is lame.

Food/snack, tv, airplane.

Restricted tv selection, which was also not available for free in domestic flights.

free movies makes the time go by. food was good, though skimpy for a man.

Wifi

Delayed boarding and agent confusion.

Absolutely no leg room. Much less than most major airlines.

I only happened to wake up at about 3am to see that I had an email from Virgin saying my flight was cancelled, so I had to get out of bed, call the airport, and sit on the phone with them for about 20 minutes. I did get transferred to another flight free of charge which was great, but it was annoying.

I paid extra to ride with you all rather than some of the other domestic airlines. Well worth it. I love the atmosphere in your planes.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

Inflight service was excellent, meals were great and the attendants were really nice

Luggage was last on the carousel at Honolulu

The staff were lovely and helpful. I was re-seated on my flight to the emergency exit row and they really take care of you there. Boarding was organized and timely. Entertainment was free internationally (had to pay domestically).

There were no vegetarian meals which was disappointing.

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.