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Nice customer service, flight attends very nice and helpful

Overall all was good

I truly enjoyed the ride. The staff, ambiance and cleanliness of the plane was so inviting. I even enjoyed the safety presentation. Also, complementary wine makes everything better :-)

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

THE FLIGHT ATTENDANTS WERE VERY KIND AND READY TO HELP AT ANY MOMENT.

Good landing, good boarding, smooth flight

The seats are so crowded now I can barely fit into them, and I am a thin guy of just over six feet tall. I get so cramped in that it gives me muscle cramps over the period of the flight.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

I only happened to wake up at about 3am to see that I had an email from Virgin saying my flight was cancelled, so I had to get out of bed, call the airport, and sit on the phone with them for about 20 minutes. I did get transferred to another flight free of charge which was great, but it was annoying.

I paid extra to ride with you all rather than some of the other domestic airlines. Well worth it. I love the atmosphere in your planes.

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The service ,everything !

Simple, great app and well priced.

Little food, but that is the same for everyone.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Attendants were nice

Paying to check baggage

The flight and how smooth things went.

They said go to c1. Then panicking me that I'm going to miss my flight at b3. We never fly so it was kinda stressful not being told to go to the right place because it got changed

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Paid top dollar for crappy service. Won't fly delta again

Wifi

Delayed boarding and agent confusion.

Absolutely no leg room. Much less than most major airlines.

Give free movies!

-SEATS ARE COMFORTABLE, LIKE THE TVs. -BOARDING WAS EXPEDITIOUS.

-SELECTION OF ENTERTAINMENT WAS LIMITED. -SNACKS WERE EXPENSIVE.

Customer service

Everything

I only rated the food as one star because you had to purchase your food. There was also no entertainment. The onboarding process was easy, I loved getting an email asking me if I wanted to check in. It made the process so simple. The plane was comfortable and clean. The staff were polite and professional. My experience made me want to fly Alaska again. I found myself reviewing in my head all the places Alaska flies for my next vacation.

I don't appreciate being nickel and dimed with the luggage. The $25 fee should be built into the flight price. It makes me feel resentful.