Pros: "The plane was so comfy! I slept great! And the plane landed smoothly!"
Cons: "First class next time"
Pros: "Crew were great"
Cons: "They didn't have a gate for us, so it took a little longer than normal. Otherwise good."
Cons: "We landed 10 minutes early, but spent 30+ minutes sitting on the runway due to not having a gate. Maybe it’s the airport’s fault, but we heard nothing from the crew and it got quite frustrating."
Cons: "I was in 1st class and they ran out of breakfast options."
Cons: "Had trouble. Checking in for my flight and print my boarding ticket. Plane left early so we landed early but it took them so long to deplane that I still Ended up late."
Cons: "I was not able to cancel my flight or receive a refund. I didn't go."
Pros: "It was on time!!!!"
Pros: "I didn’t have food so that question is not applicable. Used gogoinflight but not for entertainment.Alas"
Cons: "Flight crew did not welcome me aboard and were rude to me the entire flight."
Pros: "There was one crew member who was super nice and had a smile who kept going around asking if anyone would like refills or anything. Also, I like that there were charging ports... even if I didn’t use them. And there was plenty of leg room. Lastly, there was a flamboyant crew member who was really nice as well. I liked him a lot."
Cons: "There was this one older stewardess with short blonde hair who had an attitude the whole time. While she was trying to do drink orders a man had spilled his drink so he asked her for a napkin. She rolled her eyes and gave it to him. I was in an isle seat and I got hit in the back with the cart and all she said was “get out of my way I’m coming through” and it actually really hurt. I got bumped by her another three times. And by no other crew member was I hit on my side. Maybe she was just having a bad day..... or maybe she didn’t like her job.... but it definitely showed."
Pros: "The flight itself including technicalities, take-off, landing and functionality went really well and I felt safe. the staff were very friendly!"
Cons: "My chair did not recline and I was not made aware of that when I chose that seat. Also did not appreciate how hot the window beside me got luckily the fan helped with that. Wifi sucked, did not work on my phone at all and it seemed everyone around was able to stream shows but I was stuck in a n uncomfortable seat unable to sleep because of my upright position and unable to enjoy any entertainment as wifi did not work at all and there were no TVs or other options for me."
Pros: "I liked being able to carry on my bag that I purchased from the airport just so I wouldn’t have to check a bag. Spent a good sum of money doing so."
Cons: "Checking my bag just so the airport could charge us more money."
Pros: "Very friendly crew!"
Pros: "Quick to get luggage. Inexpensive checked luggage. Overhead carry-on allowed for free. Friendly staff."
Pros: "Flight was good."
Cons: "We did not know how to get seats seated together as a couple. Is it like Southwest? Alaska could make it clear how to pick your seat."
Cons: "Southwest and JetBlue are superior in all aspects of experience for the customer."
Cons: "Extremely delayed! Arrived over an hour late. They needed to deice the plane before take off which should have been done before we boarded the plane, not afterwards. Then, upon arrival we had to wait on the runway for an additional 30 minutes because another plane was occupying our gate."
Cons: "An hour late, no explanation, then told “an attendant short”. Sitting on tarmac when we arrived because we were so late"
Pros: "What’s not to like about this airline? Honestly, I am such a fan of their Airlines that it’s hard to imagine flying any other in the United States."
Pros: "Nothing went wrong."
Cons: "Turbulence. Haha!"
Pros: "From the moment I arrived at my boarding gate it was a smooth trip."
Cons: "There was nothing about the experience I did t like."
Pros: "Boarding and expected part of the flight were fine."
Cons: "Because if weather, were were placed into a holding pattern, then rerouted to Ontario, where we were refueled and then flown back to San Diego. Very little information was passed along. The crew began to get short and frustrated with the passengers."
Cons: "my original ticket had a tsa pre-check on it,when i tried to go thru security it would not read so i was told to go back to the counter to have it reprinted,mind you the lines to go thru screening were hundreds of people long that morning,so i did. the reprinted ticket did not have the tsa precheck on it but the ticketperson said it would be fine if i just showed the original. not what happened,i was sent all the way back to the end of general boarding and consequently nearly missed my flight. also there was zero air in the aircraft,it was stifling hot,smelly and miserable.and once again zero ackowledgement of any mvp gold statis of any kind. im starting to wonder whats the point anymore? you used to be alot more ......nice,i guess. and honestly how many very old wrinkled up senior citizens do you guys hire? i dont feel like most of the crew would really be able to handle any type of crisis if there was one. sorry ,i used to be very happy with you and now have been taking Delta more often."
Pros: "This was the first time flying for my granddaughter. She is 16 and was a little apprehensive to fly. The pilot & crew were very kind and welcoming. They provided a peaceful setting with their warm smiles & welcoming greetings. She commented about being greeted as she boarded the plane & being thanked as we said our good-byes. This was a trip she'll always remember. Thank you, Alaska Airlines!"
Cons: "Absolutely nothing!"
Pros: "On how organized boarding and leaving the plane."
Pros: "I very much appreciated the accommodations for military members."
Pros: "There needs to be an option N/A for the answers."
Pros: "The flight, comfort, crew and entertainment was good on my flight"
Cons: "My luggage didn't make my connection so it was put on the first flight from PDX to SAN in the morning. The bag was scanned as arriving in San Diego, but it is lost and they think it's permanent. I had all my favorite things in my bag (it was a 10 day trip) and now I have to account for all of them, submit a claim and hope I'm reimbursed. It was a horrible end to an otherwise great vacation :("
Pros: "Ontime. Easy check in."
Cons: "First place was older and didn't have plug in for phones etc."
Pros: "Staff was very friendly and efficient"
Cons: "Had issues with getting the Gogo inflight entertainment app to work"
Pros: "Nice crew."
Cons: "Crowded. Very bumpy ride in some places."
Pros: "Free movies help pass the time."
Pros: "I returned on Flight 552 from PDX to SAN. I really want to appreciate the patience and good humour of one of the crew, Becky, who was serving us. I will certainly fly Alaska again."
Pros: "Got to move to an open row, thx you."
Cons: "My bag was left in San Diego. I had a feeling when the lady in Portland checking it in was pretty lazy about it. She said" just put it over there""
Pros: "It was all very exciting for .e , my first time flying and I lived it !!!"
Pros: "Promptness of departure"
Cons: "Very crowded"
Pros: "Love the leg room and the seat comfort. Loved free WiFi for free movie options. Staff seemed more interested in talking to each other, which is fine unless a guest needed something extra. They weren't bad, just not exceptional."
Cons: "Extra luggage fees, extra food fees, snacks soooo unhealthy."
Pros: "Pilot apologized twice. Received a text updating the flight in time to plan delayed drive to Portland airport"
Pros: "Flight good once it left"
Cons: "Late departure"
Pros: "I flew with my 83 year old mother, the whole process was very smooth and easy. I particularly liked having assigned seats. We didn't have to scramble to try to get seats next to one another. Everyone was courteous and present. I woul fly with Alaska again."
Cons: "No dislikes"
Pros: "The crew was really nice, they do offer multiple free sodas. No inflight entertainment, you have to pay for internet if you want to use it."
Cons: "I didn't like having to pay for internet, they should offer it for free since you do pay for the flight. The food that you buy was high priced but that was to be expected. The quality of food that I purchased was average."
Pros: "The free wifi for T-Mobile customers"
Cons: "Couldn't complain"
Pros: "Every single thing, but GoGo Inflight Service"
Cons: "The BS you call service took $14.95 for Internet & $5.99 on the movie I ordered. The flight took two hours. I had to download two apps, after 1.5 hours of trying I gave up. But low & behold I have emailed receipts for taking my money & delivering NOTHING!"
Pros: "Everything went on schedule once we were checked in. Great flight and curious crew."
Cons: "My experience with the two women checking in was not enjoyable. They were very short and curt and cranky. Why?"
Pros: "The crew called out beautiful sights as we passed over them. The flight attendants were sweet"
Cons: "Would have been nice to have some entertainment"
Cons: "I clicked a button in error, called immediately to resolve the issue and was told that I would need to pay MORE than the flight cost to change to a different time that was an option in my initial inquiry. I was forced to buy two one way tickets one of which is the exact return flight on my abandoned round trip. If you can help me get a voucher from Frontier for my abandoned flight, that would go a long way for me to use Kayak in the future. If not, I doubt I'll be back. Very disappointed, this was the first time I had an error where I really needed help and there was none to be had."
Pros: "I'm almost to elite status after just 4 round trips. Watch for the off season sales. This trip was just 29 bucks per person. Flight crew did a decent job avoiding turbulence."
Cons: "Seats are too hard. Bring your own snacks and drinks."
Pros: "We were a little early, which was nice."
Cons: "The flight attendants spent most of the flight giggling at the front of the plane, and had to stop and restart several announcements after saying the wrong thing or having to take a break to stop laughing on the intercom. They also gave me a credit card pitch over the intercom, which was really annoying. The plane was pretty dirty, my tray was really gross with white stuff all over it, and the trash in the bathroom was overflowing, so I had to stuff my paper towel in there to get it to fit. I just wanted a cheap airline, but they split up your group unless you pay extra, and you have to pay for EVERYTHING, including any drinks or snacks. Bags were expensive. I ended up paying almost $700 on a flight that was supposed to be about $450. $21 each way per person to sit with eachother, like $50 for a single checked back each way, blah blah blah. Poor experience, and it was MORE expensive than the other flights with bags and seats included. The lines were also extremely long with only a single person at each stand in each airport."
Pros: "Very professional but friendly flight attendants. Best I’ve encountered in a long time."
Cons: "Was very crowded, trays so tiny. No leg room. Checked bag price unreasonable. Cabin hot"
Cons: "poor customer service. talk of hidden fees all over the place. desperadoes"
Cons: "It showed in my booking that I can carry a Carryon bag but had to oay ectra 50$ for the same as only a personal item was allowed. I found the service totally unsatisfactory. The website shouldn't make false claims if they cannot adhere to it. I will definitely avoid using this for my bookings again."
Cons: "Wait time to taxi in Brand new luggage is ruined due to carelessness"
Pros: "Baggage made it with flt. On-line check-in was easy."
Cons: "High baggage fees (for both checked and carry-on). Virtual requirement to pay upgrade fee for seating - only a handful of seats in entire plane were available without upgrade fee. Even highest level upgrade seats were cramped - had more leg room on economy seats on Alaska flt on in-bound flt. Plane was 4 hours late in departing. While pilots seemed friendly, of two stewards, one was downright unpleasant and unhelpful, the other seemed pleasant but was more interested in reading his fashion magazine than providing service to passengers. Will not be flying Frontier again."
Pros: "left on time, plane was nice"
Cons: "when you get the cheapest seats EVERYTHING is EXTRA.. like when you check in to get your seat, even all the normal (not extra leg room, not exit row) seats are randomly extra. Then they don't let you even have a CARRY ON for free. it's $45. Also, they don't give you even a glass of water. Had to pay $3 for juice for my son. you end up paying more then if you got a seat on another airline. Oh, & on top of that they aren't even friendly."
Pros: "Smooth check in and friendly staff"
Cons: "Cannot recline the seats"
Cons: "Absolutely one of the top worst flights I have ever taken in 26 years of flying. I honestly wanted to give them a shot. But between out rages bag fees, horrible boarding practices, and disruptive behavior It was terrible."
Pros: "Great crew. Very funny and enjoyable."
Cons: "They started announcing boarding almost 30 minutes before the boarding time on our boarding passes. This just added unnecessary stress as I heard the announcement as I was going through security and was very confused as I double checked my boarding pass. When I asked the woman at check in why they were boarding so early she didn't know. I guess boarding early is better than being late, but it was just a little strange because they made several announcements way before the official boarding time."
Pros: "Yes the crew is normally fine but where I feel most complaints about staff come from out front at check in and at the gate. I downloaded my pass online so I can only speak to the gat for this trip but both of the crew I felt with far more personal than normals (they actually seamed to smile). I still almost missed the flight because they forgot to actually put me on the plane even though the app gave me a boarding pass that got me past TSA. They also have new bundles that make buying a drink more worth it."
Cons: "Seats Don't recline Tray is too small seats are hard (like a sheet on a rock, padding is thin) Paying for a Carry on (even if you do pay, why is it more expensive than a check bag?) Paying for bags each way (why) Not a single employee was at the airport prior to the flight (I was there early and couldn't get help) No Wifi"
Pros: "It was cheap!"
Cons: "It was cheap. You get what you pay for... I had forgot that there were absolutely NO additional frills with this airline... You get one cup of water and absolutely nothing else. The staff was a nice as can be expected, but didn't look like anyone wanted to be there. And when my husband asked for some hot tea (thinking it would be complimentary - it was not), they got very frustrated. But I would guess they're just victims of their circumstances, so no hard feelings... Still, wouldn't recommend unless you're on an extreme budget."
Cons: "My husband is a active duty military personnel, his orders had changed last minute, we sent military orders and leave sheet, to Frontier Airline HQ. It all started with the papers sent wasn't enough information, the military orders were sent, and again, these were denied because it wasnt a pdf document. I personally sent the Military orders as a PDF document, and I never heard back from Frontier. I feel like we were fooled by this company, so we couldn't change the flight and waste our money and time on them."
Pros: "On time. Friendly staff"
Cons: "Being charged for carry on bag. $4 for crackers and then expect a tip. Offer to move for inches more leg room for $50"
Pros: "Loading very efficient because few have carry on bags."
Cons: "Hard bench like seating. Everything is extra. Ended up being expensive. Was on time."
Cons: "All of the additional fees were not disclosed ! Seating, carry-on baggage, food, etc."
Pros: "I got to PDX alive"
Cons: "Lack of communication I went to the gate to find out my gate was changed. Got to new gate and gate was changed again. 1st flight I went to the counter and the lady there did not call out the gate had been changed. Once I inquired she laughed and then it was like someone hit her on the head and she went oh yeh... Then called it over the PA. At 2nd gate same thing except another passenger inquired and then with her loud voice announced it... Not the person at counter. Flight home oh good lord, people who took our seats were drunk and they were very loud and rude. Guy next to me was drunk and oh my very crude.... Flight attendants ignored the guy next to them and me about the behavior. I finally had to smack the guys hand off my leg and yes it was reported to the attendant who did nothing. Oh and I had tried to check a gun and the guy broke my case, my husband came to get gun and I was told I did not get my $ 35 back for the checked item??? Would like my money back for that one Worst flight and communication ever"
Pros: "The price."
Cons: "No drinks, no snacks, packed like sardines..."
Cons: "The seats didn't recline, there was no wifi and when I asked for a sip of water, to take a pill, I was informed I would have to buy water if I wanted anymore than a sip. About half way through my trip (9 pm- 3:30 am) a flight attendant snapped on my over head light and accused me of using my ecig and demanded I give it to him. As I handed it to him I explained I was not using it and deployed the button to show him it wasn't even on. He then "confiscated" it. About two minutes later he returned it to me and told me not to use it again or I could be jailed. After I got off my flight I found a Frontier Airline supervisor and told her what happened. Kim took the tag off my bag (for flight info) and told me a report would be filed and I would here from the airline in 24-48 hours. Three days passed and I finally called them just to find out that there was never a report submitted for me. Poor customer service!"
Cons: "Everything but price"
Cons: "Everything. Frontier is the worst airline I've ever traveled on. Even worse than United somehow!"
Cons: "The 4pm flight was delayed about an hour, so I went and grabbed a beer to wait it out. I got back to the gate right as they were announcing final boarding. Even though I was one of the last passengers to board, I wasn't worried because I had reserved my seat way ahead of time (always go for the window), and had made it before the doors closed. As soon as I got on, the flight attendants rudely told me the plane was full as if I wasn't supposed to be getting on. I showed them my ticket, and they changed their tone a little, then went to check my seat. Apparently it was somehow double booked, and there was no other seat available (or so they told me). They then told me "we can maybe get you on the 9:50pm flight, go to customer service" (original flight was 4pm). Didn't offer to do anything else for me, didn't even tell me where customer service was in the airport, just kicked me off the plane and then took off, treating me from start to finish AS IF I HAD MADE THE MISTAKE. Waited in the customer service line for about an hour, finally got to the front and was able to get a seat on the 9:50pm flight. Customer service rep snidely told me "don't be late this time" as if my waiting until final boarding justified the fact that they had given my seat away. That flight was then delayed until 11pm. I didn't land back home until around 2am, and had work the next day at 8am. I was never compensated whatsoever for the whole ordeal, nor was I even treated politely - the entire time, they tried to make me feel as if I was in the wrong. I used to love Frontier, I'm from Denver and have used them almost every time I've gone back to visit there. I WILL NEVER BE FLYING FRONTIER AGAIN. The new management brought along with it bush league baggage policies, nickel and diming around every corner, and some of the worst customer service I could imagine. Such a shame."
Cons: "There are hidden costs (checked and carry on bags plus reserving a seat) which make frontier not as affordable as they appear. The seats are very uncomfortable and now they have no real tray tables anymore (except in the first 3 rows--which you can pay extra for). Additionally, the checked luggage has taken up to 30 mins to arrive on multiple occasions. Frontier has become a terrible airlines that cares more about their bottom line rather than sustaining the customers who are responsible for their bottom line."
Cons: "Because of "maintenance issues" with our first plane, we missed the second leg of our trip. Thus, my approximately 6-8 hour trip turned into a 36 hour trip! I was stuck in Denver overnight. We received no help from the staff on hand at the airport, and we were never told or updated at anytime. I will NEVER fly Frontier again, and I am telling all of my friends and family to heed my advice."
Pros: "All the employees were very friendly. Plane was clean."
Cons: "I was surprised that no bags were included and there were no complimentary snacks. I understand that those things are excluded to cut ticket prices, but by the time I paid for bags on both flights, I paid as much as I would have for a larger airline."
Pros: "the only thing I liked was the flight attendants, other than that my flight experience was awful."
Cons: "I hated that I arrived 2 hours before our flight and then got notified that our flight was going to be delayed not once but 3 difference times. so we waited from 4:00 pm pacific time to 10:30 pm to board the plane and 11:00 take off that is 6 hours waiting at the aiport. THAT IS INSANE!! getting to the Denver airport we got there at 2:30 am and had to walk over a mile getting to our hotel till 3:30 am and having my meeting at 7:00 a.m, coming back from Denver to San Diego the same thing our flight was delayed by one hour and 30 minutes. by far this is the worst experience EVER!!! and the only compensation I got was 100.00 dollars off my next flight a free round trip would of made it seem like they actually cared about my time and money."
Cons: "My departing flight ended up being delayed for over three hours. I did not receive one single notification letting me know it would be delayed. Apparently Frontier's system went down. I understand that is out of their control. However, as I sat at the gate, I was not given a SINGLE update as to why or how long our flight was delayed. The gates next to us seemed to be getting updates about every 30 minutes. The flight was supposed to depart at 9:15pm and the FIRST update they announced was past midnight saying that there was a mechanic on the plane fixing a broken seat. We ended up leaving at 12:15 am. I did not get to my hotel in Portland until about 2 am. It was by far the most frustrating experience I've ever had with an airline. I've been a frequent flyer of all airlines for over 20 years....."
Cons: "It smelled awful the whole time. The air was so dry, it really irritated my throat."
Pros: "staff was good."
Cons: "all the extra expenses. ends up being as $ as delta"
Pros: "Price is comfortable"
Cons: "Seats are uncomfortable"
Pros: "Friendly attendants"
Cons: "The seats dont lean back so no sleeping options during flight"
Pros: "Clean new airplane nice staff"
Cons: "We left 20 minutes late because we were "waiting for five people". I only found the reason for the delay after overhearing a flight attendant, not because they made an announcement to keep the passengers informed."
Pros: "I liked the price and the fact the flight was nonstop and relatively short."
Cons: "I rated the service poor because upon boarding the plane and sitting down, I noticed my 20 yo son somehow did not make it onto the plane. This became concerning when it became apparent that everyone had boarded and he still did not appear. I approached a flight attendant about it, letting her know that I was concerned that my son had not boarded. Her response (apparently because I was not hysterical) was "well you don't seem too concerned about it, so I won't be." I was very taken aback by this and ended up - with another flight attendant's permission - leaving the plane to find my son who it turned out was held up at the gate for a reason that was resolved."
Cons: "We were stuck on the plane for an hour after landing and luggage took another hour to get. Didn't leave the airport until after 1 am."
Pros: "On time, clean plane, good crew relation."
Cons: "Having to go back from vacation..lol"
Pros: "Safely from point A to B. Didn't have a POS terminal at the lavatory, which will likely be next."
Cons: "Loss leader fare, $35 per checked bag, $40 per carry on, but mostly having paid apparently only for the privilege of standing in the aisle, to have to pay extra (anywhere from $13 to $50 per seat assignment) to sit with my loved ones rather than just random seating. Seats so tight, that don't even lean back, felt like one of those chickens in the trucks on the freeway. Doing the math, this fare was actually more expensive than choosing an airline that actually serves human beings. As stated above, at least we didn't die, but at such levels of "economy" I was not confident that we would even survive the trip, thinking that the the pilots must be of the same quality. Please use a more honest business model, until then, we will not use you again."
Cons: "Flight was delayed. I got 6 different emails with 6 different times. I called the frontier phone number to change to a different later flight. While they were willing to do so , I was told if ours did get cancelled we would be put on that flight probably anyway. I was told that staying with that flight I would be compensated with a voucher. I told him the gate agents said they didn't do vouchers. He insisted that they were going to die to the great inconvenience. We finally departed after a 3+ hour delay. Sure enough, NO vouchers, just a "sorry for the delay" as we got off the plane when our flight was done."
Pros: "Newer seats, so I guess that could be counted as a plus for this trip."
Cons: "Ticket counter person in PDX was very rude. Our seats were 'upgraded' for a red eye flight, behind one screaming baby for 75% of the flight, and another next to us that constantly was kicking us. The male air flight attendant enjoyed to hear himself talk so much, that between him and the amplified screaming baby, sleep was not possible. I asked for water, but since that was the only free thing, they were out of it and the male flight attendant sound get me some of their was time before we landed....that was 25 minutes into a 3 and a half hour flight. In his defense, I did get my water just before the plane started its descent. And the last point, girlfriend's brand new suitcase was covered in him when we picked it from baggage claim. Instead of just refunding us the baggage fee, no, we now have a claim open for Up to $50 to get it cleaned. Spend the extra $100 for ease of mind and fly a real airline."
Pros: "What I could hear of the captain, he was at least since guy."
Cons: "Worst airline ever. You nickel and dime us to death for every single thing, including just to sit on the plane and have a bag, and the new economy type seats with the tiny tray are very uncomfortable. The crews are rude and treat you like trash for not purchasing extra or applying for the stupid credit card. You can't hear captain announcements, rough flights and landings. Unexplained, multiple delays that inconvenience all the way around. TSA harasses you in front of everyone about even just having a regular size duffel bag. I can't even list everything. It was the worst flight experience I have ever had and I will never fly Frontier again."
Pros: "Friendliness of crew."
Cons: "Seats. So uncomfortable."
Pros: "I used to love flying Frontier—the airline with the cute animals on the tail of the planes. Now I call them the F word in airlines. If you want to fly Frontier, I want to make sure you’re forewarned. Their slogan is “A different kind of animal.” This animal is very cunning. And slightly savage. First, if you’ve been suckered into their $59 airfares, you already know what’s waiting for you. Wait. You actually want to fly back home? Well you’ll end up paying the same price as you would most any other airline. But wait…what’s this? Actually, their rates are about $100 cheaper than normal. What they don’t tell you is, they charge $30 for you to carry on your own baggage. I always thought it was ludicrous to charge me to carry my own bag onto a plane. Keep in mind that’s one way. So it’s $60 round trip. And that’s their discounted rate if you book online. It goes way up if you’re one of the unfortunates who wait till you’re at the kiosk to settle up with the Frontier Friskers. Oh, you say you want to actually choose your seat? That’s $13 minimum. For each leg of your trip. Don’t be surprised if they figure out a way to charge you for each leg of your body. That’s for a normal seat. If you don’t cough up the $13, they’ll randomly seat you wherever they want. I wouldn’t be surprised if they counted the lavatory as a possibility. So, that’s $60 for your own carry-on luggage. And a minimum $26 if you dare to choose your own cheap seat. Hmm. That $100 savings is looking rather slim right now. Speaking of slim, that describes their seats. And they don’t recline. You’re straight upright your whole trip. And the padding is about as comfortable as a cheap mattress in a cheap motel. The best way I can describe the feeling: Say you’re on Sesame Street and your job is to sit on the capital letter ‘L” for two hours. So while spending what feels like an eternity in L, maybe you’d like something to quench your thirst. That’s $1.99. Water? $1.99. A snack? $2.99. I’m surprised they don’t charge for toilet paper. By the square. (To be fair, I just learned that a cup of water is actually free. “For today,” said the flight attendant. “That could change.”) Nice Surprise: The people who work for Frontier are generally nice. But if this is the way Frontier treats their customers, how do they treat their employees? Do they make their mechanics buy their own tools? I wrote to the company to let them know how hugely disappointed I am with their changes. I never got the courtesy of a reply. I somehow like to imagine the CEO, in the true spirit of “no frills”, answering each customer letter by himself on an Olivetti typewriter from the 1970s. But I kind of doubt it. So there you have it. To be forewarned is to be forearmed. And if you have four arms, well, you might just fit their new slogan. Frontier Airlines: A whole different way to treat people like animals."
Cons: "Frontier's low fares which are deceptive. They charge you $60 for carrying your own bag! They charge you $13 per leg for the "privilege" of choosing your seat--even the normal seats. They charge you $1.99 for basic sodas offered by most every other airline for free. And they charge you $2.99 per snack. The seat are slim, terribly uncomfortable with virtually no padding and they don't recline! They don't respond when you write them."
Pros: "The seats are comfortable."
Cons: "Did I mention that half of the flight was missing their luggage??"
Pros: "Cheap fare."
Cons: "The remodeled interior puts the seats closer together from front to back and don't recline. That also limits the size of the tray table, which is tiny. Even as a tiny, short person, it was uncomfortable. For anyone of normal stature it would be torture. Paying for a "better" seat appears to provide very little if any added benefit, just keeps your party together. There is no entertainment, movies, music, or wifi so bring your battery pack charger. There is only expensive junk food to eat. My only option on my coast to coast flight was a red eye. So you arrived just wiped out. So if you do this to save money, in my overall assessment, it's just not worth it. I'll never do it again."
Pros: "The punctuality."
Cons: "The turbulence and the seats were not very comfortable. Otherwise, it was a good flight."
Pros: "I liked that I made it to and from orer destination alive."
Cons: "Ridiculous trip cancellation policy, even WITH the trip insurance I paid extra for. Most uncomfortable seats I've EVER sat on on any airliner (didn't recline, cheap plastic with no padding, CRAMMED to the max). Tray table was roughly the size of my phone, wouldn't be able to pull a laptop out to get work done even if I wanted to. $55 unexpected cost of carry-on bag per person is downright THIEVERY. Red eye flight and lights were not dimmed, air flow was turned way down almost to the point of non existent so it was stifling hot. No help was given to the mother of the crying toddler who screamed the entire 3 hour and 20 minute flight (at least offer a free cookie or something to help sooth popping ears or anxiety for Christ's sake!). Absolutely WORST airline I've ever flown with and will NEVER fly with you again."
Cons: "90 min takeoff delay 30 Minute Deboarding delay Charged for water? Charged for bags even carry ons"
Cons: "Baggage fees and size restrictions"
Pros: "My experience was identical on all flights so I'll repost the same review: I really like Spirit's business model. Fresh planes, different style seats with less upholstery (less chance of absorbind spills and odors, as I see it) that results in more leg room. The upgrade to the top-tier seating (not called first class) is affordable and offers more room to stretch out and faster boarding. There is no food provided, no screen in the back of the seats to wacth movies, and carry on bags cost extra. And I LIKE this, because these are things I can do without yet with other airlines I'm paying a higher price. I gave 5 stars to the food and entertainment catagories because I like this approach of having neither. The planes are new and feel reliable and fresh. Feels like the future of air travel."
Cons: "The passenegers."
Pros: "The snack selection on the flight and food package options were reasonably priced, and there were quite a few good options."
Cons: "We arrived at the airport and were through security over an hour prior to our flight's takeoff. We decided to grab breakfast at a restaurant approximately 2-3 gates down from our gate. We arrived back at our gate 17 minutes prior to the departure time and the door to the entryway was already closed. No spirit attendants remained at the gate to assist or inform us about who we should speak to regarding this matter. We sat at the gate and watched our flight take over 15 minutes to pull away from entryway with no one available to direct us. After the plane pulled away, a few Spirit staff members came back out the door to the gate, and when we inquired as to why our names were not called throughout the airport (as we heard many other names called while sitting at the airport) they informed us we would have to talk to the customer service desk if we had an issue. We went to the customer service desk and they put us on another flight, which did not depart until late that day. We went to the customer service desks of 3 other airlines attempting to find a sooner flight, and when we explained Spirit closed the gates 17 minutes early, each airline stated that the industry standard is 10 minutes. Not only does Spirit not follow the industry standard, but they also shut the gates 2minutes prior to Spirit's standard which is 15 minutes before the flight. Additionally, no effort was made to call our names prior to the flight, as is customary with all airlines. Two days later, we went to board our return flight, which a week prior to our trip we paid $585 to change to that day, and when we went to check in we were not scheduled to be on that return flight. We showed proof of switching our flight and luckily the attendant was able to get us on that flight, however, we were extremely rushed getting through security and due to Spirit's mistake almost missed this flight as well. If no seats would have been available we would not have been able to get home despite paying to switch the flight a week in advanced. Overall, we were very disappointed with our experience traveling with Spirit and would not recommend the airline to anyone. We are frequent travelers for both business and recreation and have never experienced such poor customer service."
Cons: "They charge an absurd amount for carrying on luggage. I have never been on an airline that charged for a carryon. Therefore, when I got to the gate, they told me to go to the front desk to pay $65 to carry on my bag. I will never fly this airline again."
Pros: "I liked that my flight was on time, boarding was organized and swift, the staff were friendly. I had a very short flight and most of the basics in customer service were met."
Cons: "Even though my flight was short, my pilot for the departing flight was a bit out of control for both departure and landing. There was no wind when I got to my destination which made me wonder why the pilot was so out of control with landing. I ended up vomiting on the plan before descending. (for my return flight I took Dramamine and the pilot made me feel safe so no troubles upon return) Also, I did not appreciate that if I needed water, I would have to purchase it. There are not many places in the USA where I HAVE to buy water if I need it."
Pros: "Airfare is cheap."
Cons: "Flights are cheap because this company nickel-and-dimes you to death on everything else. Luggage cost extra, carry-ons cost extra, soft drinks and WATER cost extra, and I was forced to pay extra for my "upgraded" seats because I didn't hop on and choose the very limited "free" seats fast enough - and my knees were jammed up against the seat in front of me (I'm 5'6"). The boarding process from the San Jose del Cabo airport was a JOKE - complete charlie foxtrot. There were so many announcements on the loudspeaker that no one knew what was going on and the whole "boarding zones" concept flew out the window and everybody rushed to the line all at once. Never flying Spirit again if I can help it."
Pros: "Polite crew members. With Spirit, I know what I am getting."
Pros: "Bare bones but great value"
Cons: "Took time to board"
Pros: "It got me to my destination is the only positive thing I can think of to write."
Cons: "I disliked that if I didn't prebook my suitcases online ahead of time I'm charged a larger fee at the desk even when I'm a club member with the airline. Then I was told to pay my overage weight fee online and that isn't an option on the website. So when the person at the desk went to charge me she said it was $50 when if I'd have just paid for 2 suitcases online it would have been $10 cheaper. I also think it's crazy to charge customers for a cup of water on the flight especially one that's 3.5hours long. I get the airline is cheap and offers cheap flights but to nickel and dime customers for even water is crazy. The seats were also very very close tofether so that your knees are almost crammed into the person's seat in front of you. My husband use to be in the airborne unit in the military and said those flights with all his gear and no frils was more comfortable than this flight. I highly doubt we'll ever use spirit airlines again unless it's the only option or if it's under 1.5hrs to fly to my destination. I'm not sure I could endure must longer of a flight on their planes."
Pros: "Decent for the price you pay for the ticket alone. Imagine bare minimum as far as standards met."
Cons: "That they are not up front about paying an extra $10 to print the boarding pass in airport each way AND that I was not aware that you do not get a free personal item and carry-on. I had to pay an extra $50 each way for my carry-on (total $100 which was same amount for the ticket). I didn't budget for this and found out last minute. The other passengers didn't seem to follow the size restrictions as far as carry-on and in speaking with them, I don't believe they actually paid like I did. Could've saved that $100. Wow. I could've taken Jet Blue for the same price with free personal item and carry-on with free snack service AND movie."
Cons: "-The fees quickly added up to the same as other comparable flights. -We had booked two evening flights, both of which were rescheduled several times, then cancelled - pushing flights to the next day. -Please keep in mind that if they cancel your flight you are entitled to full refund of all amounts paid. -After refunding $900 in expenses, Spirit charged a $150 cancellation fee and some $40 strange fee. These amounts should not have been taken out for a refund when the airline is at fault and after some hassle, they refunded the full amount. -When you value your time, do not fly Spirit."
Cons: "My wife and I received an email stating that our flight was delayed by an hour. We arrived to the airport 2 1/2 hours early and when we checked our bags, the man at the Spirit counter confirmed the flight was leaving an hour later than scheduled. We sat by the gate at a restaurant for two hours and went to get on the airplane 45 minutes before the plane was supposed to leave and the spirit gate had been shut early. Spirit announced that they were calling the last boarders as they were shutting the gate and when we walked up they would not let us board the plane. Hence, we miss Lee our flight. No one was willing to help us, or let us on, even though they boarded at the original time and not the delayed time as emailed and there were no other announcements made besides the last one. I have flown Spirit many times, and have always had a bad experience. I will NEVER fly them again!! They have lost my business forever."
Pros: "Cheap tickets and very friendly employees."
Cons: "Flight was delayed approximately 2.5 hours."
Cons: "Delayed. Crew not in communication. Nonchalant crew. Intregrity not restored"
Cons: "We were on a multi city trip when our flight on Spirit was cancelled. The only options were take the flight the next day, get a refund or a travel voucher for another flight. In reality none of these options were acceptable. We ended up having to take the flight the next day which required us to send additional monies for another hotel night and an additional day car rental. Spirit refused to absorb any of the additional costs involved in the delay.They also refused to try and rebook us on another airline to make our arrival at the next stop. Customer service is a complete joke. Spirit did not notify us of the cancellation. Our host at the hotel on our next stop notified us that the flight was cancelled as he received notification from the limo service. This was as we were driving to the airport for the flight that was cancelled. The nickel and dime approach to make up for the lower airfare was ridiculous and petty. We have not been treated so poorly by any airline in the past and we travel frequently."
Cons: "We had a medical emergency at the airport and had to go to the hospital and missed our flight. Our sons needed to go home. The attendant at the desk split the boarding pass and told us we could fly out the next day with a hospital release. I called Spirit to book for the next day and was told it takes 48 hours for approval. I told her we could not stay for two more days that we needed to get home so my husband could get additional medical attention and she said there was nothing she could do. Long story short- if anything goes wrong with your booking on this airline, in which everything is an additional cost, they will not help. We booked with another airline to get home. The Spirit experience was stressful and I would never fly with this airline again"
Pros: "I could tell the plane was relatively new because of the details. The crew members were always available and helpful."
Cons: "No room for the legs, no recliners, small restroom. When boarding, 3 people had the same seat, one of the crew members solved the problem because luckily the flight was not a 100% full. 0 entertainment for the 6 hours flight (it was the same plane from FLL to Houston and San Diego) so I had to try and sleep (which was impossible). When I felt thirsty and wanted a cup of water, they told me it was a $3 dollar charge per bottle, I've never been denied water in my whole life, I found it nonsence. Overall, I would never fly Spirit again."
Cons: "I payed nearly twice the sticker price with all the hidden fees. What they don't tell you is that they charge for carryon and luggage, and are allowed to change those prices whenever and to whatever amount they want. They tried to make me pay to print my boarding pass, and both my flights were delayed one by 20 minutes, and the trip back by over an hour and a half. Both the planes I flew on were old and outdated and they don't even offer water without a price tag. Never going to fly with them again."
Pros: "Over the last 10 years I've traveled domestically and internationally on umpteen airlines -- including Spirit once before -- and I've literally never seen a plane boarded faster than I did on this evening's flight 787 from Vegas to San Diego. Crew were very friendly, flight was easy as it could be."
Cons: "The two women at bag check. I *never* check bags, and I *always* use kiosks to acquire my boarding ticket. Tonight, though, I tried three kiosks and none of them worked. Because I was in a hurry I dashed over to bag check (there was no line) to find two young women chatting away. Fair enough, they don't have any customers. But now they do. I stood there for a couple seconds then asked one of them to please help me get my boarding ticket. She looked at me like I was being rude or putting her out for asking her to do her job. She told me to use a kiosk. I explained that I'd already tried and again asked her to help me. The other girl wasn't quite as rude but neither one of them seem to have the slightest interest in customer service, which is weird, because that's their job description. Anyway, I hope both of them walked into an out-of-service automatic door tonight."
Pros: "Started off OK but then we quickly downhill flight was canceled due to fog in San Diego so I never made it onto the plane."
Cons: "Weather delay with fog in San Diego. Not Spirit's fault but they delayed for an hour and a half and then cancel the flight. As they canceled the flight they came around with cards with a number to call to rebook or change your itinerary. I called the number on the car rather than getting right in line at the desk. By the time I got through on the phone it would have been 10 to 15 minutes. They told me that since I was halfway through my return trip they couldn't do anything over the phone. So then I had to get in line and wait. I was the last person served. They offered me a flight to days later at the same time 9:45 PM that was unacceptable so I ask for something else and he somehow turned out they had a Houston Chicago San Diego flight that leaves tomorrow morning at seven. Very disappointed in the handling by the rebooking staff on the phone the gate agents were very friendly but very overworked and stressed. Service manager was there and he put me on a call back on the phone but that didn't help either. Not flying spirit again anytime soon."
Cons: "Mechanical issues. Initially, airline tried to fly with a fuel leak, until they learned the fuel leak was not within the plane manufacturer's tolerance for safety. They then made me wait 9 hours in the airport for them to bring another plane. It appears that they delayed flying in a new plane until after they tried to fix the fuel leak for approximately 2-3 hours. At the end of this ordeal, they provided only a $50 credit for their airline and a $7 voucher to buy a coffee in the airport. I will never fly this airline again."
Pros: "Worst experience ever! We are at a gate and they didn't take us."
Cons: "Worst experience ever. So many delays both ways."
Cons: "I went all the way though security to find out that (unlike Any other airlines) that i needed to physically print my tickets out so I needed to get out of line and go all the way to the kiosk (the farthest kiosk from security) to get my physical ticket then back through security. But while I was at the kiosk to get my physical ticket printed out the the worker was texting on her phone instead of helping the people out that are in line. I get through security and to my gate and I am getting on the plane for them to tell me I need to pay an extra $50 per person for carry on bags and they were very rude and not willing to help out at all. I told the girls at the gate that they were very rude and that I would be writing a review to their bosses and they told me that it doesn't matter and that they aren't going to do anything different for me."
Cons: "I was surprised to find out that the bag weight limit was only 40 lbs rather than the usual 50 lbs. I had to open up my back pack my carry on and my checked bag and reload everything at the check in counter. What a circus. The ridiculous part of this whole thing is that I still took the same amount of weight with me and all that was accomplished was to make me uncomfortable and make those behind me wait for the show to end. When I printed my boarding pass it said TSA PreCheck on it. I'm thinking, at least I get to take the short line and dont have to get the full TSA "treatment". Well the TSA lady tells me that Spirit doesn't do PreCheck. I pointed out to her that the boarding pass said I in fact did have a PreCheck pass. No go, had to leave that line and go get in the long line after discussing this with the TSA lady. Spirit, really? What a mess!!"
Pros: "It's over"
Cons: "$$for carry on, cost for H20. 30 min late. Bad customer service"
Cons: "I was told I was too late and missed my flight only to find an email from spirit the day after saying my flight was delayed an hour and 15 mins. I could have made it but the lady that "helped" me told me there was nothing I could do. She basically turned me away, along with the 15 or so people who had the same issue ahead of me in line, and advised me to find my own way home on a different airline. I ended up paying $345 to make it back to San Diego and received no help from spirit. Best part: I paid for insurance on my ticket just in case something like this happened. I've never been so dissatisfied with an airline and will NEVER fly spirit again!!"
Cons: "flights was delayed there and back when was totally canceled for two days"
Pros: "Short and on time"
Pros: "Boarding was alright, pretty quick and that's about it."
Cons: "Well let's start at the check in, so I got to an airport about 40 minutes before my boarding(usually what I do when I fly with Southwest), went on to check in my bag, once I got there the receptionist was extremely rude, as well as uneducated on the layout of the gates, as soon as my bag got checked in she threw it off the scale and told me to move on as soon as I asked her why she is being so aggressive with my baggage. Then when I was boarding there were no smiles by the crew, the seats were extremely uncomfortable, and I was waiting for a water for about 15 minutes asked a crew member again and she responded with "You are not the only passenger here, I will bring you your water once I'm done with other passengers" and for the 15 minutes I did not see her help a single customer. I am so disappointed in this flight that I am not flying with them back, instead I spent just a bit more and will fly out of Chicago with a different airline. Avoid spirit airlines at all costs!"
Cons: "They had horrible customer service. They wouldn't let us on to our flight because we were 30 minutes before our departure time. They wouldn't EVEN PRINT OUT OUR PASSES to let us try. Our entire trip was ruined. They tried to get us to pay 300$ to pay for a flight with connections. Unbelievable never flying spirit again."
Pros: "The lady at the desk at the gate was very polite and understanding."
Cons: "Our flight was delayed, and delayed, and delayed while the airline told us it would be boarding "momentarily" and "shortly". The maintenance issue could have been easily solved by doing proper post flight checks, as our flight was supposed to be the first to leave in the morning and the issue with the plane had been there since the night before. They offered us $50 vouchers for use with Spirit Airlines, which won't be terribly useful since we won't be flying with them again. They refused to even try to credit my card with the voucher amount to pay for 400 miles worth of gas and parking to get to and from the airport. The real disappointment with Spirit Airlines is in their ability to perform maintenance properly and their customer service representatives' lack of professionalism."
Pros: "The planes were clean."
Cons: "The rows of seats in the rear are too close for an average sized man. I'm 5'9" and my knees touched the seat in front of me. The Spirit pricing model puts all the burden and stress and uncertainty of travel on the traveler. I feel like mistakes could be very expensive. Website makes it impossible to talk to a human if you have questions or need to make changes. Website had a bug where I couldn't make a change without becoming a "member" and getting a login and password.... just what I need another thing to remember. Got errors when I tried just using my trip identifier that implied that the website had problems and that I should try again later."
Pros: "They charge u for everything. Even to talk to them. Bag fees are more then ticket to fly. Never again :( Lesson learned. Unfriendly people who work there tooooooo"
Cons: "They charge u for everything. Even to talk to them. Bag fees are more then ticket to fly. Never again :( Lesson learned. Unfriendly people who work there tooooooo"
Pros: "Nothing - awful experience. I will not use Spirit Airlines again."
Cons: "My flight was canceled a few hours before scheduled departure with no stated reason (I was notified via email). I could not get a real person on the line through Spirit Airlines automated customer service. I did end up getting a refund but had to purchase a flight through another airline to be able to leave as planned and not ruin my vacation."
Pros: "How quick the flight was to leave"
Cons: "Nothing. Casual flight"
Pros: "Fast service on board"
Cons: "Flight delayed, seems Spirit always has delays"
Pros: "Absolutely nothing."
Cons: "Their customer service is horrible and virtually nonexistent. They charge for everything including water. I boarded a plane scheduled to take off at 1:30 from Las Vegas. The plan pulled out to the runway and sat there for two hours while maintanence attempted to fix the broken emergency exit lights. After waiting for two hours on the runway the plane proceeded back to the gate. Where we say on the plane for another hour, while the crew constantly reassured us the problem would be fix momentarily. During this time the air conditioning was turned off in order to reboot the whole computer system and being in Vegas the cabin got very hot. I got up and asked the flight attendant and she refused to give me a sip of water. After that hour we were taken off the plane and forced to wait for another hour and a half with only one customer service agent to address passenger's questions. The only answer she could us was "I don't know any details I am just the middle man". Eventually the plane arrived in San Diego 5 hours late. By that time I had already missed the ceremony of a wedding in which I was a groomsman. I got off the plane and rushed to get my bag from the baggage claim only to find that my bag was not there. I went to the spirit help desk in San Diego and nobody was available. So I called spirit customer service in Las Vegas 3 times in a row before a human answered. I was told there was a mix up and my bag was left in Las Vegas. After the whole ordeal of the delayed flight and missing bag. All I was offered was a $50 voucher good towards a spirit airlines. I refused the offer as I would NEVER fly spirit even for free."
Cons: "Most of all of spirit airlines got cancelled because it was too hot for the airplane engines while other airlines and airplanes seem to take off without a problem. We had to wait about 2-3 hours to get information about changing our flight or getting a refund. The worst was that they tried to reschedule for the same flight at the same time tomorrow which we thought we would be the same problem since it would mostly Likley be the same temperature. Spirit airlines couldn't accommodate us with a hotel nor a rental."
Pros: "The price was great, and I am ok with having to purchase baggage and other stuff in advance, though charging $50 for a carry-on is a bit excessive. I would definitely consider using them again for very short flights (2 hours or less). Staff on the red eye was kinda cranky, but the return flight staff was friendly. Departure and Arrivals were right on for both flights and the pilot made sure to warn us of turbulence in advance."
Cons: "While I understand the concept of the "ala carte" method of traveling, it really was not clear that none of the seats actually recline at all! I will NEVER use Spirit for a "red eye" flight ever again (or any flight over 3 hours)! The amount of money saved wasn't worth what I have ended up spending in chiropractic care afterwards from having my back seize up on me from the uncomfortableness of those seats and trying to sleep sitting straight up! We decided to upgrade to an exit row for the flight home just to have some extra leg room, but still with no reclining of seats (the only 4 seats that recline were already taken)..... the comfort level was not there at all, other than at least our knees weren't bumping against the seat in front of us, like on the red-eye."
Pros: "cheap, convenient"
Cons: "late departure, they charge for water on the flight"
Pros: "The flight was fine"
Cons: "The check in at ohare before going through security was terrible. There was a line of 6 people and 3 people working the counter- it took over a half hour. They were extremely slow, unmotivated, and overall unpleasant. They were rude, telling me I showed up late and that I should have showed up at the original flight time even though I had gotten an email that morning staying my flight was delayed. I'm not sure why you would show up for the original flight time when your company emails the passengers to notify everyone the flight is late."
Pros: "Love that spirit always on time and very smooth and quick flight"
Cons: "Need more leg space"
Cons: "Very uncomfortable seats."
Pros: "There was (I believe a Russian Flight Attendant) on the way to San Diego and back, and she was full of spunk, personality, friendly and fun!!! She made the difficult time fun."
Cons: "My flight was 2 hours delayed, so I arrived to San Diego at midnight! There was an elderly woman with her grandchild behind me that kept allowing the infant to slam the little metal table into the back of my chair and no flight attendant noticed, though she did it repeatedly and for a LONG TIME! People with children on board should be watched some because they often allow child to play with parts of the plane that are not toys and make other passengers uncomfortable. While I appreciate the prices of the food sold, there could be maybe better selections for a slightly higher price, butt I was relieved you had Ramen. That helped hold me over!!"
Cons: "Upon arrival at McCarran, found that the TSA Pre was shut down. Further, Spirit does not subscribe to TSA Pre for unknown reasons. I inquired at TSA about this and they could give no reason either. Spirit advertises "no frills" flying and so I assume it may be part of this scam to save costs (?) of printing "TSA Pre" on their boarding passes to allow quicker passage through the checkpoint. Spirit levies an up charge for everything but breathing the air in their planes and part of this seems to be the elimination of reclining seats. I'm 6'4" and have difficulty sitting comfortably in the seats, my knees jammed against the seat back in front of me. Also, I feel every movement of the passenger behind me for the same reason. Very annoying. I'll not be flying Spirit again."
Pros: "Good flight..friendly flight attendants."
Cons: "Would like free water"
Cons: "Spirit Airlines in by far the worst airline ever. I will never again use Spirit for future flights."
Cons: "Our flight got cancelled due to mechanica issues (not their fault) but then they had virtually no systems in place to deal with the situation. There was no dispersing of information on our options by the single present employee. We had to contact their corporate offices by phone which was a nightmare in itself, and even then they gave us the run around telling us we had to wait 36 hours for the next flight (although legally they are obligated to get us on a flight within 24 hours). You get what you pay for and these budget tickets came with budget customer service."