Food wasn't that tasty. The second meal had a Pizza like thing that smelled very bad.
Being told your delayed 16 minutes, to then be told 2 hours to then be told the flight is cancelled is inconsiderate and avoidable. I spend more money in commuting to and from the airport than the ticket itself
I am truly surprised how much better United is than American. I use to fly American and they canceled my town.
La puntualidad debe ser respetada
I liked the perks of boarding first being star alliance gold, but as for the food , wanted more snacks and what they had to offer was not sufficient. Seats were not comfortable as could Not recline and it was not wide enough
I like the attention in front desk, all the precautions and clarify the doubts. The airplane looks old and too much noise.
Fue un viaje desagradable debido a su retraso.
Cons: "I’ll fly United anytime"
Cons: "More leg room in economy"
Cons: "Bigger seats and warmer cabin"
Cons: "Telling the truth"
Pros: "Nice quick flight staff great and very helpful!"
Cons: "Entertainment wasn’t free"
Pros: "We were actually a few minutes early. No complaints."
Cons: "Miserable seats. Inadequate overhead storage - I was forced to put my only carry on, a day pack, under my seat making the small seat and foot room even more uncomfortable."
Pros: "Comfortable and on time!"
Cons: "Plane was equipped with Direct TV but the TVs were not powered on and that was very disappointing."
Pros: "Kiosk help at Newark very annoyed to be helping me"
Cons: "Stupid maintenance delay (replacing the pilot’s chair - no, I have no idea how that constitutes an urgent maintenance issue). It was like they’d never done it before. We were delayed for two hours in 15-minute increments before someone finally wised up they should find us a new plane."
Pros: "The crew was nice!"
Cons: "No wifi, no recline on seat, entertainment system didn’t work"
Pros: "I guess the flight was ok. The pilot knew where he was going"
Cons: "It can't be true that they have not even a small blanket for someone who kindly ask and then when the flight is over you see them every where and unopened in first class. Pretzels,... Seriously..???. These airlines are n need of a real policy that lets them know it is money we are expending when we take a flight. And taking the carry-on bag. AFTER YOU PAID TO HABE IT WITH YOU?? Unacceptable. And not seating people together after you call and re call and talk to 3 different persons... The last one just says: I will see what can be done and then ignores you... Not NICE. Please remember that many airlines have come and go. Those are some of the reasons."
Pros: "I didnt care for anything"
Cons: "Flight was delayed 2 hours. There were no chargers at any seat in Coach."
Cons: "Flight was delayed 2+ hours because of the crew. Wouldn't it make sense that if the flight was scheduled to depart at a certain time, 5 minutes before that, still no crew, let the passengers know then? No. Not if you're United. They told us to wait 20 minutes, then after 30 minutes told us about the delay and the New departure time. But when that time arrived, still no Captain. Finally, after another 15 minutes, we're on the way. Except not quite. Now, they can't get the weight and logistics of the flight worked out. C'mon United, get it together!!"
Pros: "I loved the fact I didn't get beat up and dragged off the flight"
Cons: "I didn't like the fact that I didn't see anyone get beat up and dragged off the flight"
Pros: "The staff gave out free snacks and were friendly"
Cons: "Too loud and the delay was an inconvenience"
Pros: "Courtesy of crew."
Cons: "Left late. Arrived late. Bumpy flight."
Pros: "That we arrived alive."
Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."
Pros: "Great flight attendants!"
Cons: "UNITED employees are very rude"
Pros: "The flight was smooth"
Cons: "The seats felt stiff"
Cons: "I do not like those head rests.. I wish the were detachable."
Pros: "Crew was nice"
Cons: "Didn't like the fact that you had to pay to watch movies"
Cons: "WHEN I TRIED TO SPEAK WITH AGENT SHE GAVE ME A QUITE THE LOOK SHE DIDNT EVEN RESPOND.."
Pros: "Very efficient boarding at the gate"
Cons: "Tight seats. Slow service on the flight."
Cons: "Paid for internet and stopped working for a long time"
Pros: "Flight attendants seemed happy we were aboard"
Pros: "Flawless. Staff was so nice and the seats were super comfy. We got there so quickly. Love it!"
Pros: "fly with UA"
Cons: "the seat. no confortable"
Cons: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
Cons: "The flight was delayed by 2 hours"
Pros: "It left on time and arrived earlt"
Cons: "I was seated in a window seat and another woman my size about 110 pounds was seated in the aisle however there was a 400+ pound man sitting in a middle seat which made it very difficult for me especially to even sit back because it was touching me the whole time when you have somebody of that size You should make sure they are on and I'll because then the find attendance would have some difficulty getting through instead of your passengers being inconvenienced either that or force people of that size to take two seats"
Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."
Pros: "Plane was clean. Attendants were very hospitable."
Pros: "Flight crew was friendly"
Cons: "Plane was too cramped. Passengers behind us were rude. Kept kicking backseat all flight (and there were no kids). Little uncomfortable for new plane"
Cons: "delayed 3 hours going there delayed 1 hour 40 minutes on the way back both done the same day. missed appointments the worst experience ever"