Daily cleaning, installation of cabin HEPA filters on flights from Puerto Rico to Massachusetts
JetBlue, Hawaiian Airlines and Spirit Airlines have all waived their change and cancellation fees on flights from Puerto Rico to Massachusetts. Confirm policies on booking site.
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Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Massachusetts with an airline and back to Puerto Rico with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Massachusetts from Puerto Rico up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Honestly the only thing I can say that I liked was that we got back to Fort Lauderdale in less than two hours."
Cons: "Honestly the only thing I can say that I liked was that we got back to Fort Lauderdale in less than two hours. We were told to arrive at the airport for our flight which was delayed incase our flight left on time. our gate changed five different times. Our flight was supposed to leave from Puerto Rico to Ft. Lauderdale @ 1:30 p.m. the flight kept getting delayed . our flight did not take off until 7:30 that evening. Nobody informed us of anything what the delay was etc. it was handled horribly by Jet Blue staff. We were t offered vouchers nothing."
Pros: "Everything it was ok. Travel on time."
Cons: "No complaint."
Cons: "Missed the connecting flight by about 15 minutes, strange that we get delayed for about an hour but the connecting flight can’t wait a few minutes. Currently en route to another airport to spend the night at the airport and then take an early morning flight to my home city. Would have been nice to get a hotel room. I also had trouble with being charged for a second checked bag when I only had a single checked bag, would be great if the customer service help desk could help with that at the airport."
Pros: "The crew in the plane was good and the fly was good."
Cons: "Boarding crew in front desk was not too friendly and could have used better words to communicate. Seen I was waiting for 20min before realizing that my gate was changed after check in. I approached the lady in the front desk to see if it was time to get my seats assigned. The lady in the front desk asked me in Spanish if I new English seen I was speaking Spanish to her I really don’t get why me knowing English had to do with me getting my seats. Also I went to gat 7 cuz that’s the gate I printed out 1hr before my fly but had to run to gate 3 cuz JetBlue changed gate seen 7am but couldn’t change it on the check in printouts/information (does that even make sense). Finally the answering service is a lottery you have to pray you get someone nice(and I hate to say this cuz I’m Puerto Rican but we can be so rude in customer service). You can tell from the accent a person has where they from and every time I get a Central American person they are so nice but when you get a Puerto Rican person they can be so rude and almost always you get nothing answer or done. This particular time before my flight I call to get my seat cuz when I flew to PR and almost always I call 24hr before my flight and get my seats assign free of charge. Not this time the customer rep answered and I tell her that I’m calling to get my seats and she answers you can do that when you check in, I tell her that I try but I’m being charged to get them and that in my previous flight the girl said to call 24hr before this flight and I could get them assigned free of charge (which was true cuz I had call for my fly going to PR and the girl also said it too) and the customer rep said well it probably cuz is not 24hr before yet. I told the rep yes it is I’m currently on my way to the airport but I want to get them before I get to the airport and the rep answers well you can do it when you get there (mind you I’ve been on hold waiting for almost 2hr that’s why I’m on my way to the airport cuz I usually do it 5-6hr before my flight but the answering service has been very busy) I tell her that I’m trying to save some time and get them before I get to the airport and the rep said well I can’t help you cuz we can’t give you seat on the phone you have to do it when you check in or wait until you get to the airport and they’ll give you your seats. It’s very frustrating that there’s people like this and they are from the same birthplace as you. So sad!"
Cons: "JetTV only had 3 movies and they ran on their schedule. Was not on demand"
Cons: "No movies translated to spanish. Too crowded. Did not follow distancing while que exiting."
Cons: "The delay was very long and won’t have been that bad except that the San Juan Jet Blue terminal is freezing cold."
Pros: "Great comfort and friendly crew"
Cons: "It was great!"
Cons: "Gate was changed without communication. Better communication"
Pros: "The pilot provided us with a trip that felt more entertaining and expedient."
Pros: "Comfortable !"
Cons: "Better snacks"
Pros: "Moving seats to a less crowded seat."
Cons: "There was no empty middle seat and a pretty full flight. Only 2-3 movie options. Old plane with small screen."
Pros: "With the Covid-19 precaution in place, I felt really safe on the flight. Masks were required at all times; the crew did a great job with handing out safe snack and waters. JetBlue did a great job."
Pros: "New airplane"
Cons: "A working entertainment system. Old and no operative!"
Pros: "That I was able to get home."
Cons: "Delayed flight, missed my shuttle home and crew lost control of people."
Pros: "Very grateful for this airline. Staff with their due precautions. The seating area was clean, the food was light (but it is understood by the situation that we are going through Covid 19). All in order."
Cons: "I only found that they must be a little more rigorous with the rules of keeping distance when entering and leaving the plane."
Pros: "Some of the crew was decent others seemed annoyed they were doing their job."
Cons: "Some of the crew was decent others seemed annoyed they were doing their job. Two of the employees serving the cabin could use an attitude adjustment. The crew was late in getting food out but for a four hour flight there is no value in flying anymore. Airlines are just trying to rake in as much money as possible. When are they going to be responsible for everyone getting sick like cruise ships are? They should hand out masks and sanitizer because airlines are one of the dirtiest public spaces that there is! Show up late and barely clean the plane between its third or fourth leg of the day."
Pros: "Generous portion of free snacks. Coffee, while not great, was good."
Cons: "The entertainment display in my seat did not work."
Cons: "Yes. Delay by 4 hours. I got the notification when I was at the airport."
Pros: "I love Jetblue because everything always good for me never desapoint me"
Cons: "For me nothing"
Pros: "- gave me join seats at desk. - snacks are different and really good. - great entertainment option."
Cons: "TSA close nearest station and make a long walk to get to Jeyblue gates."
Pros: "Staff was amazing, and the movie selections are always good"
Pros: "Amazing landing"
Cons: "All good"
Pros: "The luggage waiting time was 0!"
Pros: "On time, comfortable, safe"
Cons: "Better food options."
Cons: "Yes because we have to Wait. 4 hour"
Pros: "Flight crew as great."
Cons: "Boarding was a circus, and the cabin crew could have cared less... All they were interested inward handing out credit card a;p,cation. By far, the worst cabin crew I have seen i the last 5 years."
Pros: "Timing, confort easy board ING"
Cons: "The snacks"
Pros: "The crew was amazing. The seats were comfortable (I’m 6’4”)."
Cons: "The entertainment system had issues with the movies."
Pros: "The space was very comfortable."
Pros: "It was on time"
Cons: "My Screen didn’t work"
Pros: "Flight arrived on time"
Cons: "Late and unstable"
Pros: "That we landed safely"
Cons: "Autistic child behind me without mom supervising her or sitting next to her . The child was about 11 but for some reason her mother was sitting on the isle next to her and wasn’t concerned about having that changed or helping her daughter have a better experience on the plane. The lil girl was screaming , she had a car that she rolled on my seat and the seat next to me for hrs. It’s not her fault, her mom didn’t do anything to help.. nothing .. Then the Crew was arguing and wasn’t happy at all .. Craig talks so fast on the intercome I couldn’t understand him .. Craig wasn’t happy with him having to do credit cards and wanted to do trash . Him and the crew from the back were arguing and I was in disbelief that not one crew member tried to help, talk to the mom or do anything about it .But they were involved in their own mess so they were not worried about the young lady screaming . I left that flight with a headache and no rest what so ever..i really wish the mom or someone would have said something.. absolutely awful flight .. awful I left there saying to the crew get me off of this plane pls .."
Pros: "It wass Great the only thing I didn’t like was the delay but other than that everything was great"
Cons: "The only thing I didn’t like was that the flight was delayed."
Pros: "The crew was excellent, super nice and kind."
Cons: "For the ones who don’t have “even more space” is very difficult spend all the hours. The legs hurts! Also, the organization at the moment of boarding. Omg!! If we have a group letter respect that and wait, the security people as to work on it. People need to understand that they have to respect the rules. No everyone stand up and doesn’ let you get in because they are in the middle. Security has to work on it."
Cons: "Flight got delayed multiple times yet the airline still asked we showed up for the original departure time. No real apologies were offered to everyone flying for delay. Then asked if 15 people would volunteer to check in their bags when it was already evident that nobody could check in their bags and wait at carousel due to the flights delay."
Pros: "As always customer service from flight attendants are awesome nothing but the best"
Pros: "The app on my phone allowed me to do nearly everything but place my luggage in the back"
Pros: "Only liked the price of the travel ticket."
Cons: "Our flight was delayed. Stewardess' were rude. The only reason we flew JetBlue was because of the price. Always flew JetBlue but recently very poor customer service."
Pros: "Snacks and a drink included"
Cons: "Satellite TV did not work. Only showed one movie in english for a four hour flight (no choice in movie and it started replaying a second time)."
Pros: "The flight was smooth and uneventful. The landing was expertly executed. No safety issues. The cabin was comfortable and quiet."
Cons: "Fat snacks The $25 charge for checking one piece of luggage. The rudeness at the airport when I asked for directions. I don't fly everyday, so why would you expect me to know where everything is and exactly how your process works? The emotional exchange at the airport when I checked my bag. I was the only person in line and there were two JB employees behind the counter who were more interested in their social conversation than in assisting me. I made a simple request for assistance and was immediately blown off. I can't complain enough about this."
Pros: "The departure and arrival times were met. The crew was professional and corteous."
Cons: "There is no WiFi, directTV on the flight. There is “no satellite coverage “ during the flight. Even though it’s sate and it comes from space, there’s no coverage. Come on, there has to be a copyright issue or something."
Pros: "The snacks, the voluntary offering of to put the the carry on the back of the aircraft, the crew and the fact that the co-pilot is a woman."
Cons: "The turbulence and the harsh decent of the plane scared me and I have a panic to flying."
"Better food please"
"Delayed 1 h 40 mins"
Cons: "I want real Foodservice for the prices that we pay. Don't give me the covid-19 excuse"
Pros: "Organized boarding"
Cons: "Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment"
Pros: "Very nice crew."
Pros: "Everything was great. But the American Airlines can improve on not letting non-first class passengers use the restroom up front."
Cons: "The food! Bring back real food please"
Cons: "Free WiFi"
Cons: "Free WiFi"
Pros: "Fast transportation"
Cons: "It could be better if the pandemic was over, I think everything could be better."
Pros: "Everything was clean and new feeling"
Cons: "Food on offer was uninspiring."
Pros: "Flight on time!!"
Cons: "Cramped space, no leg room. Seat 17A won’t recline"
Cons: "Personal monitors. Free food."
Pros: "The crew was friendly, the seats were comfortable, no complaints about the flight."
Cons: "We got to the gate and I had to use the bathroom, we waited for the jet bridge to be place but there was a malfunction. I had to get up despite the plane not parked at the gate."
Pros: "the crew was amazing and the seats were awesome"
Cons: "on this trip nothing"
Cons: "Normal los azafato tienen que estar más pendiente ala tripulación que anda con nenes chiquitos los papas se se duermen y los salvajitos se creen que están en un campamento de verano.y quieren romper el avión más pendiente a eso"
Pros: "Super comfortable"
Pros: "It left on time and arrived on time"
Cons: "Service, comfort and food as I would rate these below 0 if there was that option."
Cons: "Delayed was terrible. I arrived 7 hours later than expected."
Pros: "Desde PR comenzó todo mal por supuesto desperfecto y los de servicio al cliente su solución fue que no podía hacer nada, cuando llegara a Miami resolviera lo de mi próximo vuelo. Fue un pésimo servicio"
Cons: "Pudo haber sido resolver para no perder la conexión a mi destino final."
Pros: "Safe flight"
Cons: "On time departure and arrival."
Cons: "It was OK, no big issues or concerns."
Cons: "Flight delayed because the crew arrived late the night before. This created a chain of events that got me to Newark 7 hrs later than scheduled."
Pros: "SJU counter crew, in flight crew and flight was SUPER on time!!!"
Cons: "Nothing wrong."
Cons: "Delayed for 3 hours in SJU, no notice until after departure time had passed. Missed my connection , offered only option if 4 hours lay over. waist of time x whole day"
Pros: "Our seats were booked by a cruise line and were not together on this flight. When my husband asked, the gate agent was able to seat us in at least the same row."
Pros: "On time"
Cons: "Flight attendant had some attitude as if they were not enjoying their work."
Pros: "New onboard entertainment"
Cons: "Rude crew"
Cons: "My screen was not responsive most of the time"
Pros: "Í like al the fligth ."
Pros: "The un seat entertainment"
Pros: "Arrived 30 minutes early"
Cons: "We had to wait 40 minutes in the runway before parking at the gate."
Pros: "I like it was fast and smooth"
Cons: "Not too much space in the plane"
Pros: "That I arrived at my destination"
Pros: "Ok time flight"
Cons: "Entertainment system did not work in all stops"
Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"
Pros: "I have traveled first class with other US airline, and in comparison, American First Class in this trip was just ok. Is like they work right on the below line on Customer Service for First Class passengers."
Cons: "No entertainment, food selection very limited."
Pros: "The Crew was nice ."
Cons: "They displayed for three hours something on TV, but the entire plane had no sound. When asked the crew will tell you to listen on channel 13 or 14. I told them there was no sound. I was sitting in First Class and went to check with a friend that was way back in Economy, same thing. So i told the that to the crewmember who just told me, sorry nothing I can do about. Which I can understand. What I don't understand is why they continued displaying a mute TV set for three hours. Why not just shut it off? BTW, my daughter flew from LA to Boston that same day and exactly the same thing happened on her plane."
Pros: "On time departure"
Cons: "Please use the A330 for the return trip..."
Cons: "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
Cons: "I traveled with this carry on for numerous flights and for the last three legs of this trip w/of having to check it. For some reason they made me check it. because I had to spend time at the baggage claim carousels I almost missed the last train of the night back home. Fortunately all is fine, but it caused unnecessary stress."
Pros: "Is AA ever slightly embarrassed by the fact that their planes look like they're from the 80?"
Cons: "Shared TV?!!"
Cons: "They got us off the plane to get on a another plane there for we were delayed"
Pros: "Todo muy bueno"
Pros: "More confortable seats."
Cons: "20 min delay at Dallas International"
Pros: "It was great."
Cons: "Everything was good."
Pros: "The flight to Miami was changed to Chicago but it was still comfortable. The seats were nice and having overhead tv was still nice."
"The flight actually was fine. Just a lot of delays."
"United jerked us around. We had Business Class seats but were refused entry to the United Lounge because we were leaving for Boston from the International terminal where our flight landed. Really!?"
Pros: "very professional and helpful crew, very clean cabin, on time, smooth flight"
Cons: "it was perfect"
Pros: "It was a fuller flight, but the airline staff did a great job either making sure there was compartment space or checking people's bags for free. Even with the fuller flight, the boarding process went by really quickly."
Cons: "Would have preferred to switch the pretzels out for maybe some salty crackers or chips"
Cons: "I was charge $24.00 for internet and it was too slow. No meals to purchase"
Cons: "As my mom explained to me, there was a time in the 1960's when flying was a special experience. The flight attendants were proud to do what they did, and treated people with kindness and civility. That is all gone now. It is an ice cold experience. I feel like cattle."
Cons: "The new plane has no usable pouch to put small items in during takeoff and landing - you have to hold everything now, as the cargo net they use barely opens. As hard as the crew hammers you to put things away, having that pouch is handy. Also, we all know we are crammed in too tight."
Pros: "Upgraded to First Class so it was great."
Cons: "No entertainment unless you download their app and use your personal device. Other airlines do this better."
Cons: "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
Cons: "After we board the plane, we were forced to sit on the tarmac at LAX for 2 hours. I missed the Ferry to Provincetown and it cost me an extra night of hotel in Boston. The food choices were very limited, and the seats are just not comfortable at all!"
Pros: "I did arrive in Boston, eventually."
Cons: "The flight took off approximately 3.5 hours behind schedule and we boarded the flight and waited inside the aircraft for 2.5 hours...why did they do that? The flight attendants were offering water and trying to be as helpful as they could be.... but we're inside the plane, not going anywhere, so not much extra they can do."
Pros: "The flight departure was on time and boarding did not seem as challenging to me. Newer aircraft and very friendly crew. Is the friendly skies back?"
Cons: "Lost my baggage"
Pros: "Large aircraft half to 3/4 full, so boarding and leaving were smooth."
Cons: "Flight attendant passed me by when he was collecting food orders. I never had the chance to get food."
Pros: "Crew help and service"
Cons: "Lending was bumpy. , Internet was not Working and no entertainment chenal as well"
Pros: "That seats next to me were empty so I was able to sleep comfortably."
Cons: "That my ears don't work well, so it's hard to hear the movies."
Cons: "Flight was full to capacity"
Pros: "Flight attendants are nice. I picked one of the seats at the end so plenty leg room."
Cons: "OK, United, I understand and fully support "no more seat monitor" policy to reduce costs (even though it seems very backward); however, there's one problem--if you still want to enjoy onboard entertainments, you need to download the United application above 10,000 feet where you can never find your 4G connection. Oh wait, but there's still Wi-Fi service, right? Sure, if you are willing to pay $17 just to download application!! United, I understand how you want to make little money out of a customer's pocket, but this is not how you should do it. You should at least allow internet connection before departure or let the customer aware they need to download application beforehand."
Pros: "Comfortable seats"
Cons: "Boarding took a long time in the plane. There was confusion as they had passengers going both ways in the aisle .. this forced several ppl to stand in the aisle a long time. One of the air hostess had a major attitude. For example one passenger who was stuck in the middle of other passengers asked her politely if she could help him put the carry on in an overhead bin near her .. and she responded "I cant help you, you need to put it up yourself sir". Not something one expects. She was also terse with passengers, ordering them in an annoyed tone."
Pros: "I didnt know I could only bring one item on board that had to be checked UNDERNEATH the seat in front of me. I didnt have the "right" ticket for over head storage. I had to buy a box for $15 to put my purse in and THEN pay $35 to check my PURSE in! I couldnt check in early. I had to go to the gate to get a seat assignment and then even though my assigned seat was in the 10th row, I then had to line up in groups like Southwest and I guess my punishment for sitting in economy was to wait to board last. I felt like third class boarder on the Titanic. United has become less than a Greyhound bus. They will NEVER be my first choice again! It was HORRIFIC I will go to ANY other airlines before them. P.S. the service at the Houston counter were rude and awful except for Ms. Edwards"
Cons: "It began going downhill at the United Lounge, where I put two chairs together to get a little sleep since my flight was scheduled to leave at 12:30am. I was summarily woken up and told that it wasn't appropriate to sleep in a lounge. I complained at the front-desk (politely) and was told ... "This is a lounge". Oh and yes, the Wifi wouldn't connect and the food was stale ... so I left, and found a very nice sofa in the concourse. On the flight, service was non-existent, whoever was in the galley was clattering things about, despite the fact that this is a short red-eye flight ... the coffee was awful. The steward forgot to give me my coat and I had to ask twice AFTER we landed and were leaving the plane to get it. By contrast, Lufthansa has daybeds and a special quiet area to snooze, and offer pillows and blankets. Clearly, the Germans are louche compared to Americans."
Pros: "Flight was short."
Cons: "I was not informed about the delay until after I checked my bag, otherwise I might have chosen another flight. I was informed that though I could possibly change flights, my bag might not. I have the UA app, and did not receive timely notification. Free WIFI would have been nice as a compensation. A 4 hour delay means I miss my bus and extends my travel time significantly, one more night away from home. You did offer $50 of mt next UA flight for the next year, but I don't fly that often. Considering the reason for the delay was they were waiting for a plane was frustrating."
Pros: "Very meticulous pilots, very friendly and accommodating cabin crew"
Cons: "When we made reservations in February we opted for economy plus seating 8C and 8D on an Airbus A320. In June we received notice of a schedule and equipment change to a Boeing 737-300. I was not told or given the option to change seat assignments, and we were assigned middle and window seats 28E and 28F, which were torture, so narrow and almost no legroom. Why weren't we automatically assigned economy plus seats? Adding insult to injury I had to apply for a refund for the seat upgrade, which again should have been automatic. Seeing as how the return flight was code-shared with AirCanada, United did not give us the option to upgrade seating, so I was forced to call United, waited almost 40 minutes so that they could give me the AirCanada booking reference number which then enabled me to upgrade seats via AirCanada's website. Lucky thing too because there weren't many economy plus seats left. I consider myself to be a savvy traveler, but there were too many unknowns and hoops to jump through in order to get proper seating. Plus the extra fees for premier access and baggage are exorbitant. Finally, I bought an egg white flatbread snack which was awful. I don't see how United gets away with this treatment, it certainly doesn't make for an enjoyable experience when vacationing. In fact we are seriously considering not taking any more vacations requiring flying. We're happy that airlines are profitable, but not at the expense of comfort or navigating options that require very sophisticated knowledge."
Pros: "I got home safe."
Cons: "The customer service was mediocre. The selection of complementary beverage was minimal compared to other airlines. The staff are disgruntled and sometimes rude. There was always some sort of mechanical problems with the plane going to Puerto Plata and coming back. On the way to DR we had to divert to Miami because of problems with Navigation. They made us wait seven hours and gave us a voucher for food at the last minute. People had already bought food. I would not recommend United to none of my associates."
Pros: "goos seat"
Cons: "There was no food what so ever while business got full dinner and the entertainment was very poor"
Cons: "Wouldn't let me bring my bag even though there was plenty of space."
Pros: "Aguadilla airport is crazy at 2:00 am. I never really heard them call for me to get on the plane to Newark so if I wasn't really paying attention I might have missed my flight"
Cons: "It was late and getting there was even worse. I was told I wouldn't make my connecting flight in Newark on the way there so I had to go home and come back the next day. Of course it was weather related so you can't control that."
Pros: "There was nothing I liked about the flight"
Cons: "Layover in New Jersey was horrible. My flight was delayed 4x, and arrived at my destination 4 hours behind schedule. When I asked customer service for more information regarding my flight, the staff was rude, did not offer a resolution or give an explanation for the delay. A little customer service could have went a long way to make the situation better. I am overall not pleased with the customer service I received and was disappointed with the delay. I don't think I will ever fly united again due to the customer service."
Cons: "Flight kept being delayed. Gate agents were rude and not helpful. Acted like I was crazy for being worried I would miss connection. After flight was changed 5 times try finally changed my flight and I had to wait 5 hours at airport."
Pros: "Flight took off before scheduled departure time.l"
Cons: "Passengers were rude as they walked down the isle Several times I was hit by a person walking by me without any apologies."
Pros: "It was on time and a little early"
Cons: "I had to pay to watch any movies which I didn't and service was aloof."
Pros: "On time in spite of a late start Gate attendants were nice and helpful Comfortable as is possible in economy without spending a lot more money. Food (pretzels and drinks) as good as possible without spending more money. (I remember the good old days when you got much more in seating and food for your money)"
Cons: "This flight I had a window seat and I felt like I couldn't get up to stretch my legs or use the bathroom. (I am 70 and 4 hours is too long to sit) I usually get an isle seat but ALWAYS have to give up my bag at the gate - my bag which you tell me I can bring ON the plane with me. I do not like having to waste time claiming my bag that you told me I could have with me on the plane. I can pay $25 for that privilege!! The flight attendants always seem like they have their defenses up. One even held up the people trying to board so she could serve a drink to someone in first class. REALLY?? They couldn't wait till the plane was loaded?? I gave this flight a 'good' rating because it was mostly as good as it is going to get with economy passengers needs stripped to the bare minimum."
Pros: "On time"
Cons: "Too tight. $8 sends a little high for the amount of commercials one has to suffer though on the tv"
Pros: "Not much"
Cons: "Flight delayed after boarding by 30 + minutes. Snack was not only meager but tasted stale. As my flight from LA was a bit late I didn't really have time to get something to take on the plane. The on board choices were expensive and not at all appealing. Beverage service was only twice. The plane was dirty I had trash in the seat pocket in front of me. The bathroom I used was awful. Trash on the floor toilet was dirty and it smelt bad. It was comparable to a train I took crossing Siberia in the 90,s. My flight to LA was delayed by 51/2 hours. I was given a voucher but after this experience not sure I will ever use it"
Cons: "-Jolene at the United check in at the Vancouver airport loves to discriminate -No WiFi on a 5+ hour flight -Old clunky planes -Poor service overall -Noticed employees using their phones constantly instead of helping paying Customers -No leg room -Package on food said snack mix but it only contained pretzels"
Cons: "Seats. Not comfortable at all for long flights."
Pros: "Comfortable seats, decent drink options"
Cons: "Boarded late. There were no seats at the gate so everyone had to just stand around waiting to board. No announcement or apology. Took 25 minutes after we landed for the first bag to come down the chute at baggage claim. My first class dining options were chips, pretzels, or a banana. Short flight but still."
Pros: "Crew was awesome, flight was half empty, and we arrived 30 minutes early. Couldn't have been better"
Cons: "Delayed then changed gates with five minutes until boarding with the new gate a half a mile away. Then once onboard we were delayed again."
Pros: "Was shocked they still offered drinks on such a short and small flight."
Pros: "Crew staff went out of his way to find something for my aisle to snack on when the person next to me asked if there was any snacks on the plane. The plane had to be changed for another plane due to a mechanical issue on the first plane, and the new plane had not been stocked with food after it's previous flight, yet the crew member was able to scrounge up some snacks for us! Also got complimentary directtv - nice, but doesn't make up for not getting home in time yet again."
Cons: "United sucks. I have flown it maybe 10-12 times in the past 2.5 years, mostly back and forth between Chicago and Boston. I have had only 3 round trip flights go without a hitch. Every other trip was delayed. This time 4 hours on my return flight to Boston due to a plane switch, boarding of a new plane to discover a mechanical issue, deboarding, waiting for a new plane, then boarding and sitting on the ground for another 40 min before we were able to take off. I was delayed 1.5 hours on the way to Chicago due to another plane swap (no joke). Still doesn't top but my worst 5 hour delay in Chicago on the way back to Boston because the captain didn't show up. United is atrocious and is my last choice or any airline. Only fly when I'm absolutely forced to now due to no other reasonable choices. They are below delta, JetBlue, American, southwest, and embarrassingly, spirit as well. Terrible."
Pros: "They give me a opportunity to check my bags it also was overweight and they give me a chance to flight my bags and paid the extra"
Pros: "At least there was room to sprawl out and rest."
Cons: "We boarded our plane and during preflight check on the runway the captain learned there was mechanical error (in the right engine fuel something). The issue could not be solved and we had to change planes. On the second plane, the captain shared with travelers that "and two loose wires were found, so it's good we caught that and changed planes". What the heck? Shouldn't basic functions be checked before a plane is boarded? What was supposed to be a 1030 red eye, turned out to be a 1 AM bloodshot eye."
Pros: "Captain had apologized many times about the delay. I appreciated that. . Crew attitude towards customers were way better than my first leg.( Beijing to Chicago). I wonder why. Boarding took long time. Many people had no overhead bin for their carry on. I don't have one so I Just watched them. They serviced water and a tiny snack. One man asked if they have something to eat. He was given a bigger bag of snack, free, usually he had to pay. I guess its due to the delay. Waited a little longer for luggages. But I was happy I arrived Boston safe before midnight."
Pros: "Crew was very friendly."
Cons: "Nothing, great flight."
Pros: "One of the friendliest and most customer friendly flights I've had in a long time."
Pros: "Planes get delayed for all kinds of reasons both in and out f control of the airline. but something the airline does have control over is how it handles the sitsituatioby letting the passengers know their patience is appreciated. We sat on the runway for 2 and a half hours in summer afternoon in Washington DC because of weather in New York. Only once were we offered a small cup of tepid water. Then someone remembered the pets stuck in the cargo hold, and we went back to the gate. After deplaning, we stood at the gate for thirty minutes and weren't given vouchers for refreshments on the concourse nor bottles or at least bottles of water. Finally we were called for boarding, and then 10 minutes after that, the first passenger actually got on. After a second boarding we made it out to the runway... where we sat for another 40 minutes. Keep in mind, this particular plane has no seat outlets nor in seat entertainment systems, so most people had either dead or dying phones at this point, rendering the "complimentary in flight entertainment" available through the United app useless. Once we were finally in air, we weren't comped drinks or Internet or any other amenity offered by United. I've been stuck in situations like this on other airlines, but they worked to provide the barest glimmer of hospitality. Fly the friendly skies? Nah, we'll overcharge you for everything because our business model is unsustainable but our majority shareholders couldn't care less. A Star Alliance Member™."
Cons: "Planes get delayed for all kinds of reasons both in and out f control of the airline. but something the airline does have control over is how it handles the sitsituatioby letting the passengers know their patience is appreciated. We sat on the runway for 2 and a half hours in summer afternoon in Washington DC because of weather in New York. Only once were we offered a small cup of tepid water. Then someone remembered the pets stuck in the cargo hold, and we went back to the gate. After deplaning, we stood at the gate for thirty minutes and weren't given vouchers for refreshments on the concourse nor bottles or at least bottles of water. Finally we were called for boarding, and then 10 minutes after that, the first passenger actually got on. After a second boarding we made it out to the runway... where we sat for another 40 minutes. Keep in mind, this particular plane has no seat outlets nor in seat entertainment systems, so most people had either dead or dying phones at this point, rendering the "complimentary in flight entertainment" available through the United app useless. Once we were finally in air, we weren't comped drinks or Internet or any other amenity offered by United. I've been stuck in situations like this on other airlines, but they worked to provide the barest glimmer of hospitality. Fly the friendly skies? Nah, we'll overcharge you for everything because our business model is unsustainable but our majority shareholders couldn't care less. A Star Alliance Member™."
Pros: "Male server was good."
Cons: "Flight time was initially pushed back (booked for 11am, schedule change to 230) and then was over 90 minutes late departing. Very little information on the delay: why, when taking off and no apology."
Cons: "Arrived well before the recommended 1 hour in advance for the domestic flight. Lines to move through their security wrapped around the terminal on multiple floors. Called customer service for assistance and they reported there was nothing they could do. Reminded them that it is their responsibility to manage these types of issues such as telling passenger to arrive 2 hours ahead if they have been aware of this chronic issue. They told me they had no way of contacting the airline staff at the airport to assist us Completely unprofessional, poor customer care and inefficient. Will not be flying with United out of Newark NJ again. If it weren't for the friendly passenger in line who let us move ahead we would have missed the flight. Just made it before the gate to the aircraft closed."
Pros: "Boarding was done quickly and the crew members were great."
Cons: "I hate the fact that I had to pay for data just to see the map of where the plane is during my travel. Other airlines will at least give you a map to view as well as one or two free movies/show. They don't make you feel like your being forced to purchase data just to have a pleasant ride. I also hate the fact that I checked in my bag well before my flight (even had time to grab something to eat before boarding) and when I landed the airline informed me that my bag didn't make it on my flight. Like how does that even happen? Then tell me it's on a different flight, that landed 4 hours later. Well, my bag wasn't on that flight either but on a different flight that landed a few minutes later."
"The flight attendant was late and we boarded an hour later than we were scheduled."
"I liked nothing! The way they run things!"
Pros: "The flight was only 3 hours?"
Cons: "Communication about the delays. More attendants working at night & more food/drink options open later."
Pros: "Better costumer service !"
Pros: "Crew was amazing!"
Cons: "Social Distancing"
Pros: "Hair plane was very clean"
Pros: "Nothing. Not clean at all."
Cons: "Clean the plane. Space people out. Passengers were bunched together while other spaces were wide open. Not cool"
Pros: "nothing, I was trying and calling Fortine Airlines to change the flight because the situation of coronavirus and I didn't get answer ...Calling more that 500 times ... This is a scam"
Cons: "nothing, I was trying and calling Fortine Airlines to change the flight because the situation of coronavirus and I didn't get answer ...Calling more that 500 times ... This is a scam"
Pros: "Crew was friendly and amazing"
Cons: "Seats recline. At least free water/coffee for refreshment."
Cons: "Los precios son muy populares por lo que la incomodidad de los asientos se te olvida. En general todo es bueno. Aparentaba estar limpio y el servicio fue excelente."
Pros: "Nothing, 2 hrs delay waiting for a crew member and plane was ~25% full, no snacks or beverages"
Pros: "The softest landing on our whole trip!"
Pros: "Maria at the San Juan counter was very nice and helpful. I recently widowed and was very nervous about flying with Frontier. She put me at ease."
Cons: "I have nothing to add here"
Pros: "Seats are not that small . It’s comfortable"
Cons: "More options for Food (snaks and drinks)"
Pros: "Crew it was really nice"
Pros: "Captain was informative but not too talkative. Left on time and arrived 20 min early"
Cons: "It was a 6 pm take off and the only food available for purchase was a “snack pack”. A tiny piece of beef jerky with crackers, cheese, and 10 Chocolate covered blueberries for $6.00. Made the mistake of not eating before and was silly to be expecting more from a discount airline I guess."
Cons: "All went well, I think thAt on flight 3 hours or more beverages and a snack should be free."
Pros: "2 hours waiting in the airport inside the plane"
Cons: "Notify what happen..."
Cons: "Stuck on tarmac for 40 min after landing Then waited another hour for luggage to be delivered. If you’re going to force us to check bags the. Please ensure the system is working at the airport!!"
Cons: "Some free snack and soda or water"
Cons: "No dieron gratis nada de café ni agua .y las azafatas estaban burlándose de los pasajeros es una falta de respeto"
Cons: "Tickets were purchased together but yet one ticket was zone 1 and the other two were zone 3"
Pros: "The crew was polite and knowledgeable"
Cons: "The seats were very uncomfortable overnight flight could not sleep"
Pros: "Crew was fine, there need to be a great improvement on the seats"
Pros: "The crew was very very polite and helpful,, flight was punctual, boarding on time, everything was great."
Cons: "No TV no music not entertaining"
Pros: "I live in Orlando. I made a mistake. The travel was supoused to be from Orlando to San Juan ."
Cons: "I believe the pilot flew to high. Me and my friends ears popped severely and caused pain."
Pros: "Quick and easy"
Cons: "I’m a small person.... and i barely had room sitting inside the aircraft"
Pros: "On time flight. Friendly crew."
Cons: "No free beverages, very cramped seating."
Pros: "There was enough leg space and the flight was on time."
Cons: "There was no entertainment or food but that was expected. Otherwise a really great flight."
Pros: "i Liked that I was able to fly home"
Cons: "The cost of the flight once you add the cost of carry on or checked bag for that I could’ve flew Delta with snacks"
Pros: "Seats are just not made for trips longer than 2hrs"
Cons: "Flight from sju to mco was delay 3 times. Lost my mco to pvd flight. And then i was send from mco to raleigh and another delay. Then raleigh to pvd with one more delay and loss bags. All frontier gave me was $50voucher when i lost hundreds in hotel and car and taxi and my time. The depart time for the sju flight was 3am i have to be in the airport 2hrs before so this was a allmost 24hrs flight for me because i reach my destination at 4pm. I expect comunication from you."
Pros: "Nothing. The only thing that was good it was that it was a direct flight, however with the delay it make it longer than other flights with stops"
Cons: "Will not use your airline in the future due unreliable flights. Never experienced this with any other airline"
Pros: "Everything was fine for a no frills airline. Just be sure to bring your own water. You only get one cup, and if you sleep through water service you are out of luck."
Cons: "I don't like the seats, they have no cushion and they don't recline. Plus the tray table is super small. Also you pay for all drinks. Another thing the pressure is horrible in these planes. It seems they try to cut down on cost so the cabin is not pressurized right to reduced your ears from getting the over pressure from the ascend and descent of the plane."
Pros: "The crew personnel aboard the plane was friendly and the seats confortable."
Cons: "They made me pay $45 for a 16 inches carry on back that I have as my only luggage , because according to the counter employee, my handbag (purse) was too big so it was considered as a second carry on. I requested a waiver, because I’m an Army Veteran, a senior citizen, but it was denied by the counter employee."
Pros: "I really liked how amazingly friendly all the crew were. They all had a real smile and tried to help every costumer Kindly. Never saw this from ANY airline. They are EXCELLENT!"
Cons: "Many crying babies, most but that's nothing you could do LOL!"
Pros: "Cheap flight"
Cons: "No complimentary snacks at all. I paid $3 for a coke, very little seats with no elbow or leg room nor to lean back. I felt like i was in a can."
Pros: "Fast luggage checking"
Cons: "No cash accepted for overweight baggage"
Pros: "Check in online was easy and gate boarding a breeze, and even got a seat upgrade... THANK YOU!!!"
Cons: "Having to wait to drop off bags in terminal counter rather than curb drop off for those that have the online check in"
Pros: "Best treatment of military personal."
Cons: "Boarding was a bit chaotic."
Pros: "Good price"
Cons: "Worst trip ever"
"This is the worst airline ever! Do not fly this airline if you want to actually get to your destination on time. Multiple delays, cancellations, and long lines. Very poor customer service."
Cons: "Seats are way to small. Crew was rude. Flight was 2-1/2 hrs late"
Pros: "Getting home safely."
Cons: "Getting home on time."
Pros: "Not at all"
Cons: "Your rules! Spirit allows 1 carry on? Sucks. You have to bay $50 to check A single bag? Sucks and too expensive why don’t you try to be like Jet Blue and make it nice for us flyers. Spirit blows"
Pros: "I like better if the food is free"
Cons: "Too crowded given the current situation"
Cons: "Spirit charges you for EVERYTHING. $55 for carry-ons seems outrageous. To select our seats, it was an additional fee. We did not pay the fee because we don’t care where we sit, but they sat us (me and my minor children) separately. Middle seats are not blocked, so social distancing is impossible. They are continuing to sell snacks and taking cards and cash. Safety does not seem to be top of mind, which is concerning to say the least."
Pros: "The crew was nice. Y"
Cons: "Everything else. I couldn't check in online. When I got to the airport, I was told I didn't have a flight. I showed the lady my confirmation email and she kept telling me that I only had one flight (this was my return flight home from Florida), I had to show her the difference between the two flights. Then she tried to tell me that I had cancelled my flight online..... which I hadn't, hence me being there trying to check in. Horrible company. They push their flight attendants to have customers sign up for the Spirit credit card. Just horrible horrible company."
Cons: "I had 3 bags which could easily fit into the cabin space. One of the bags I had carried was the same bag which I had while boarding the flight from Boston to Chicago on 8th Jun 17. While in that trip I was not charged for the bag as the size & weight fitted into your norms. But I had to pay $195 for 3 bags,including the bag which I had while leaving Boston. The behavior of the staff manning the boarding gate was nasty. As I was not having a credit card with me, I chose to pay cash. But they refused to accept cash & told me that my flight will be cancelled and I won't be allowed to board the aircraft. I panicked & requested the passengers to take money from me and swipe their card. With great difficulty I found a passenger who obliged me. A fresh boarding pass was issued to all 4 of us. The bag which I had while taking the flight to Chicago on 8/6/17 fitted on the equipment which measures the sizes, but I was made to pay for it. Very horrible experience of flying a so called low fare airline."
Pros: "The ride was smooth and shorter than expected"
Cons: "all the hidden fees... The luggage was $52 for a carry on which is totally ridiculous. On the flight no snacks or beverages were complimented and the one soda that was had to split between the 3 passengers in the row the staff on the flight were also extremely rude and not pleasant at all. Messages over the loud speaker where not clear and very unprofessional almost as if were were on a ride at a carnival. A family of 3 were seated separated and the flight and were lucky enough to have another passenger trade seats and the staff yelled at them it was very sad. Also i was charge and international charge on my credit card for making and international purchase needless to say i will never purchase another flight from spirit"
Pros: "Sitting down. Not much more was pleasant."
Cons: "Got jammed getting on the plane. With time to make it through security we were held back. Now missing our flight, we were hit with late fee and a flight for 12 hours later. Spent all day at the airport, missing afternoon engagements on the home front. Then waited in the terminal to then realize we had to pay for carry on baggage. Should have been identified when the new tickets and boarding passes were issued. No notificTion. We then had to pay before boarding, the attendant saw that we paid a late charge and continued to bill us for carry on. No discount, no empathy, not how to do business. Not a fan of surveys and have not filled one out in years but this experience was past poor. The delay and charges added up to a travel that would have gotten us to the.other coast, not the 55 minute flight home. The flight was.also delated for over an hour, pusbing us out even later due to weatber? Weather between Baltimore and Boston were clear. Bostin our destination city was clear as well. Just a terrible experience and will not be recommnding any services with thus carrier in the future."
Pros: "The crew was friendly and informative and my seat was comfortable. I also received numerous updates regarding my delayed flight so I felt well-informed as to the situation."
Cons: "My flight was delayed three hours. In spite of this lengthy delay, no complimentary food or drink was offered on the flight. I have experienced delayed flights prior to this and have found that the airline generally tries to make it up a little bit to the passengers by offering them some basic complimentary snacks and drinks, which I feel is a nice gesture. I was a little surprised that this was not offered with my delayed flight yesterday. The only available food and drink options were very pricey so I went without."
Pros: "Crew were nice"
Pros: "Not much except the quick boarding but that's because no one brings a checked bag which is a HUGE negative."
Cons: "First of all the people who work at spirit in Florida are very rude. Second it is a major scam that they advertise cheap flights. Their flights are cheap because they charge you for your carry on. $57 to carry on a small roller bag and $50 to check your bag. To me that is unbelievable. There is plenty of space and it makes no sense. They also won't even give you a free cup of water. Flying naturally dehydrates your body. I'm surprised we don't hear about more people getting sick or passing out on their flights! I just couldn't believe for a 3 hr flight I'd have to buy a water bottle. In the end just was not worth the cheaper flight price. I will never fly spirit again."
Pros: "The nickle and diming. $50 for a carry on? Outrageous! $40 for a checked bag? You've got to be kidding! If the flight had been cheap this might have been acceptable, but it was $300 for a one way flight to Boston. Price gouging because of school vacation week. Also, $10 to check in at the airport? Sure, you say do it on line, but I tried for hours on my iphone and the site did not work. I went to Staples to try it there and print a boarding pass and could not get the website to work. The lady at Staples said this is common...people ALWAYS have trouble with Spirit, she said. We were able to check in at the Kiosk at the airport so it turned out all right. As to the seats, I'm 5'1" and average weight and felt like a sardine. I'm glad at least that the flight was on time and the pilot managed to get us in a half hour earlier so we didn't have to stay crammed in for too long."
Pros: "Crew was very nice."
Cons: "Ridiculous charges for everything you get on other carriers for free: printing boarding pass, choosing a seat,water, carry on bag allowance. Additionally seats are extremely small(and I am not a big person), no inflight entertainment available at all, no option for an electronic boarding pass and additionally the flight was delayed. With what I paid for the flight itself, the charge for 1 carry-on bag and the fee for selecting a seat at the time of booking, my total cost was more than what I would have paid on Delta or American. Will not be a repeat customer of Spirit."
Cons: "There was a medical emergency on board that had everyone questioning what was going on. We all heard a scream, that of course freaked all of us out. Nobody was telling us what was going on or asked for a Doctor on board. We even landed without knowing what happened. Because most of the staff was tending to this issue, when it came time to throw out trash, the flight attendant was swiftly walking down the plane calling out "trash". I didn't even have enough time to hand him mine before he passed our row without looking. The flight was also extremely turbulent. And a word of the wise for future Spirit purchasers: the seats do not recline AND there is no on board entertainment."
Pros: "Good service and staff worked with a smile."
Cons: "The website is not the easiest to navigate. I don't like the look...not very professional. The ads boast of the airlines low cost but it Nichols and dimes you for every little thing. I wasn't happy that when I did the early check in the day before departure it offered me to get bumped up to Zone 2 so we would get seated first and have first access to the overhead bin. I purchased it for about $20 but on the way to West Palm they called both zones to get up to board the plane and for the return trip to Boston, Zone 1 got called first to board. This was money spent for nothing....like a donation. the bottom line is that what we spent with Spirit was not less expensive than other airlines. By the time you add all extra fees, there are no savings."
Cons: "the flight was delayed again and again for over 18 hours even as other planes from other airlines took off around us. at one point we boarded the flight and sat 10 feet from the gate for over an hour before they returned us to thr gate and made us disembark. for another set of delays we were told that the person supposed to tow the plane had lost his access badge and another person had to drive in from home to do the work. other than this, the gate staff gave the passengers limited to no information. no amenities were provided to delayed passengers (no snacks, accommodations, etc). plus, the terminal had only one women's restroom with only two stalls, one of which was frequently out of toilet paper."
Pros: "The flight to Fort Lauderdale was outstanding in all respects, including carrying on our bags."
Cons: "The Spirit check-in for the flight back (2/27/17#616) was degrading, confused, and expensive: the worst ever in a long experience flying worldwide and our last with Spirit. After making them aware of a hip transplant, we were directed to the wrong location eliciting an rude expletive; redirected, we were told our carry-on was too big and charged $50. to check it. I had carried it on at Logan and with Delta 2/8 and 2/10) and many other airlines before. On board people all around us carried on bags similar in size to our checked bag."
Cons: "They told me I needed to spend a lot of money to sit with my 6 and 7 year old children. A LOT of money. Without spending extra, we would be assigned random seats. I didn't believe them because it breaks FAA rules, , so I checked in without our. Basing the seats and I was already seated with my kids. They obviously lied and tried for the upsell. They changed my flight 4 times and never sent a notification Website is intentionally deceptive and horribly designed. I tried to purchase bags and it checked me in (without my consent), tried to upsell me on a credit card 4 times, tried to upsell and confuse me about purchasing priority boarding, Only one working bathroom on a full flight. They deceived everyone at the gate and said a carry on was 100 dollars but failed to mention that it only applied to carry ons over a certain size. Worst company I've ever dealt with. Deceptive."
Cons: "After a slight parking delay at the airport I made it to the Spirit check-in 43 minutes before departure. Spirit representatives had already left the counter leaving me, my family, and several other passengers who arrived just after me with no ability to get boarding passes. We proceeded to the security area where we could see the Spirit reps who could have easily checked us in at that point. We spoke out to them asking for help but they simply looked down and ignored us. They told the TSA agents they would not come out till after the flight departed. Imagine how frustrating that was to hear. No other airline behaves like this. Later, my request for cancellation and refund was rejected because I missed the 45 minute window. I am out $544. I managed to get a flight with Delta that morning and was treated like royalty by comparison. The Delta flight was almost the same price to boot. Never again Spirit! Not worth saving a few pennies to be treated like that."
Pros: "The flight crew was very good. They made constant announcements as to the status of the flight and anticipated turbulence. The flight attendants were also good"
Cons: "Where to begin. You arrive at the airport to endless lines. There were three lines to check in and we learned eventually that one line was for Cuban flights. One for us and one for something else. However, the staff was rude and there was no signage indicating which was which. Then the baggage claim lady charged me $59 extra for my bag but then said that if I had had my friends check the bag I wouldn't have had to pay the fee. Of course then it was too late. Then the flight was delayed because the bad overbooked it. Finally at Boston our bags took forever to arrive and when they did the were soaking wet. I understand that Spirit is meant to be the economical carrier but that is no excuse for rude and incompetent staff. I heard SOO many people say they would never fly Spirit again. Get it together Spirit!"
Pros: "If you don't mind minimal leg room, seats that don't recline and high prices for low grade food, the crew was courteous, the plane was clean and we had a smooth flight that arrived on time! Hiccup We paid for our bags online the night before but the Kiosk said still owed the money. Very frustrating now having to now wait in the ticket line, and with holiday TSA long lines, we were the last ones to board the plane as the gate closed. That needs to be fixed. It we didn't make it you would have gotten a scathing review. $45 per carry-on is real steep though. However, all is well!"
Pros: "Totally so mad at check in on line 24 hours ahead of time - found out one piece of checked bags is $40, a carry on was another $20 and seat assignement was yet another fee. All this after buying a ticket! We had no idea there were so many other fees. The airport was was out of our way and we only booked the flight because the fare was lower. When we found at AT CHECK IN, 24 hours ahead of time about all the extr fees, we rebooked on another airline and said forget this airline, what a rip off! Never again will book this airline with all those hidden fees. It was excessive and not mentioned till check in. Bad business model!!"
Pros: "The plane was clean (looked new) and the crew was very nice and helpful!"
Cons: "After having to pay to choose seats and paying over $400 in changes for luggage (2 people one carry on and one checked luggage each) we also had to pay for any beverage or snack on the plane. Also, apparently we didn't read carefully, though no one was able to point me in the correct direction, there is a limit to the weight on the checked luggage of 42lbs and we each were at 45lbs.... I'm aware of the 50lbs limit not 42. We had to over stuff our carry-ons after paying over $400 to even have checked luggage in the first place!! Otherwise we would have had to pay anther $100 for an additional carry-on. The seats are padded shells and, for long flights, can be uncomfortable. We ended up being over an hour late, there was no communication until the landing announcement."
Cons: "I had 2 tickets booked for Boston on November 17th at 5:58pm. I tried to check in online for both travelers, but according to Spirit Airlines website, you cannot check 2 tickets from the same account. When I arrived at BWI airport and went to the Spirit Airlines desk the lady told me that the flight is closed even though it was still not boarding time yet. I explained to her what happened and asked for cooperation, but she just kept repeating that flight is closed and next flight is in 2 days, which I couldn't wait for, because of the scheduled appointments that I had in Boston. In general the service was terrible and the website platform didn't work right. I had tk pay $250 dollars for last minute ticket while I already lost the money for the first two tickets."
Pros: "Flight home to Boston was great! Wonderful crew, entertaining and a smooth flight."
Cons: "Flight 857 to Dallas was awful, inside the plane cabin was a high pitched loud noise that hurt my ears for 15 minutes before takeoff and 15 minutes after landing. It was never explained by the crew and was definitely not normal. Sounded like a serious mechanical issue and no customer should be subjected to that. Also sounded like landing gear was not working properly, it kept making grinding noises. Also bratty children on the flight and stewardess did nothing to stop several customers from playing videos out loud on their phones before takeoff. Why were they not told to use ear phones? Very disrespectful to other customers. The 8 y.o. in front of me reached back in to my compartment and tried to shut my window! I had to yell "no, stop don't touch my window!" And his mother sitting right next to him did nothing. He also rang for the stewardess call button for no reason, she did not punish him for that either."
Cons: "Flight was delayed 1.5 hours that they did not tell us about until we got to the gate because of 'air traffic', which should have been known ahead of time. Flight attendants were obviously tired and in a bad mood. Very small room in seat. The passenger behind me had her knees digging into my back the entire trip. A woman got too drunk and had to be moved to the front of the plane right in front of me because she was too intoxicated and out of hand. She was yelling and then threw up. It was overall one of the worst flights I've had in a very long time. It wasn't all Spirit's fault, but they didn't help the situations because you're paying for the "bare minimum"."
Cons: "Horrible Horrible airlines. First airline that I will make it a point to never fly again. They obviously are nickle and dime-ing everything, but more more predatory than that. Was warned by many on how to avoid this, but still ended up with $140 in extra fees and spent 30 mins on the phone to a foreign customer service line. Spirit changed the gate 20 minutes before boarding but kept the electronic signage same, so people arriving on time waiting at the original gate and missed their flight. With some repeated experience you may be able to to learn minimize you losses but honestly it is not worth this experience again. And if you search online, you will notice that this is a common experience with Spirit."
Cons: "Where do I begin? The price seemed reasonable until I arrived and they charged me $55 to CARRY-ON my bag. Would have been $55 to check it but I was afraid they would lose it. Then boarding the plane there was a sign saying "FIT CREW: We have the youngest crew of any airline". To me that says age discrimination and also inexperience. When I finally sat down, there was trash on my seat and also facial oil on the window. It was clear that they did not clean between flights. Sitting down, my seat was broken and reclined every time I leaned against it. I had a child about 5 years old behind me that was disturbing everyone in our area and the flight attendant never addressed the situation with their parent. When the child was slamming their tray up and down on the back of my seat, a stranger finally said something. Also, don't expect to even get water for free. $3 a pop! The landing was also extremely rough. Needless to say, I will never fly this airline again!"
Cons: "I fly a lot. I took spirit because of the great deal I got, but will never fly them again no matter what. I will pay more for a flight because of the poor customer service. My flight was cancelled after being delayed after 10 mins. This is was about my 10th time flying the airlines, I was trying to give them a chance, and every time have had serious problems. I work customer service and understand how annoying these message are and realize there will probably be nothing done about how I feel and the poor service I received, but really this was a horrible experience. Lucky I am savy at finding new flights. I stood in line to change mine while on the phone with spirit and lucky cancelled the flight with spirit. I had to rebook with a different airlines. The difference between the flight was $240. My husband rebooked it for me while I was on the phone with spirit. Never again will I fly this airlines, no matter what I do!"
Pros: "The cabin crew and pilot wert wonderful!"
Cons: "Checking in was a nightmare! The self serve kiosk was at the counter and we had to wait in line with full service to even get to one, that took almost 40 minutes, then tsa had an unbelievably long line and took another hour! We got to the gate just in time for final boarding call. The flight crew announced they were going to close doors but changed their mind to continue "refueling" and let almost fifteen more people on! If I had been one of those people who got to the gate to be told boarding was completed I would have been furious! They needed to wait for those people, still it delayed our flight about 20 minutes. The flight itself was a little bumpy, definitely an economy airline."
Cons: "I called 10 days before my flight to cancel it due to a death in the family. I was told someone from management would call me within 5 day about the matter. I never heard back so I called the day before my flight and I was told once again that someone from management would call me within 5 days. They apologized that no one ever called me the first time. It's been 13 days since that last phone call and I still haven't heard back. Three tickets down the drain and no one ever called me back so I could at least pay the cancellation fee to get credit for another future flight. Horrible customer service!"
Cons: "We had the unfortunate experience of dealing Spirit Airlines yesterday at Hartsfield-Jackson Airport, August 13th, on the way to Boston for a wedding. We were asked to check in at the kiosk, which we did. And after spending $412.36 on airline tickets in July, we had to pay $55 for one carry-on bag. After completing the transaction, we were notified that our boarding passes could not be printed and head to the desk. After speaking with their customer representative, "James", we were told the flight was closed and there was nothing he could do. He said the flights are non-refundable and we should have arrived sooner, although our receipt clearly shows we were there ahead of their 45 minute mark. We asked him for our $55 dollars back for the baggage and he said he'll need to get his supervisor. This is when "Carmen" the supervisor came to the station. Their names are in quotations because both employees refused to turn their badges over to show their names, which seems very shady at a security-centered facility like a main international hub airport. (I took photographs of both employees) She said she can not give us a refund and rudely pointed to our receipt to mention all baggage fees are non-refundable. We asked her why would Spirit even charge us a baggage fee for a flight they were not going to let us get on and she said she didn't know, but she can't help us. Neither employee offered any assistance to get us on another flight. We have contacted Spirit Airlines with the receipts showing the time and photographs of the employees, but I think this issue requires further assistance after reading multiple stories online dealing with this same airline. The fact that they are allowed to charge us for bags the day of, then not refund the money, while taking our flight fees, seems illegal. I urge you to take a look into their business practices. They have cost my family hundreds of dollars, with regards to hotel and rental car cancellations, lost traveling fees, time off work, and the main displeasure of missing a wedding!"
Pros: "Unfortunately there is nothing positive to say here."
Cons: "Sadly we had a horrible experience at the airport with the spirit staff. The customer service representative had over 60 people lined up against the wall, not allowing them to "check in" because of minor delay. They were then hand picking who they would let in line, based on their flight and boarding pass. In addition to this I didn't want to spend my day at the airport so I booked another flight home. THEN to realize HE made a mistake..... That was the flight delayed! I then had to ask for a refund and explain that he mixed up my flight. Had 40 min to make it through security at that point. It's been 3 weeks and still no refund. Never again!"
Pros: "The flight was delayed for 4.5 hours for no eal reason except poor management. They then boarded early and the agent left. We almost didn't get on and 5 of us were quite panicked. when we got on board we had to wait for maintenance...scary. next when we landed we had to wait 20 minutes becuase they don't have gates. I have a TSA number I filed with Spirit but, I ddin't get that because they don't have a system for it yet. We were supposed to arrive in Boston at 8:13Pm. We got there at 1:20 AM. The charge for one bag and if its' over 40 lbs they change another 30 dollars per bag. Most airlines allow 50lbs and no charge for the first bag. they charge for seat assignment ahead. You must get your boaridng pass ahead or I bleieve they charge you extra. It is unbelevable. I will never fly them again. When"
Pros: "Not a thing."
Cons: "The bathrooms still didn't work even though it was a new plane. The seats didn't recline and there wasn't even a tray to put your things on. Not that we could get a complimentary beverage anyway. I had to charge a $3 Dixie cup of water. What a waste. Oh and they don't have barf bags, so don't be alarmed when someone throws up in the aisle. And when they do, because someone did on my flight, don't expect the flight attendants to know what to do - there isn't a protocol. They dumped coffee grounds on it and just left it there because they didn't have anything to clean it up with. We flew our entire redeye with the lights on with no bathrooms in seats that didn't recline, nauseated from the smell but too broke from all the other fees to be able to afford a drink. This airline is a ripoff."
Cons: "The check in process for horrific. We waited in line for more than an hour and we were at the front of a line that was at least 3 hours long. The counter was understaffed. Supervisors were not available. Counter staff told us the rest of the staff was "hiding in the back" because they did not want to deal with the problems out front. The seats were very uncomfortable and did not recline at all. It might have been worth it if the flight really was as cheap as the original price, but once you paid for your seat, checked bags, and carry on bags, the cost was comparable to the major airlines. Never again. We are considering buying one way tickets home at the counter for extreme amounts of money just to avoid flying home with them."
Cons: "My return flight ticket was cancelled because I did not take the initial flight to Las Vegas. I booked a different leaving flight from Boston because of a job interview and when I showed at the airport to make my return flight booked through Kayak on Spirit , I found out my ticket was cancelled. I was forced to purchase another ticket from another airline. This was concerning since Kayak sent me a reminder about my flight to tell me the flight time had changed. Horrible Customer service at Spirit. The guy i spoke with at the customer service counter said it was not his problem and walked away."
Cons: "So we get a call on the way to the airport saying the flight was cancelled.....followed by "Have a great Day :-) '. They offered to book us two days later on a different flight. What???...do they think I'm a sr. citizen with nothing to do but sit around for two days waiting for a flight? Completely ridiculous. I got a refund....but it was ridiculous. I know... I saw all the other reviews saying to "never book spirit"...plus I had another ridiculous experience on Spirit a couple years ago. But after two disasters, I now know to never book spirit again."
Pros: "Nothing good about this airline... It is a horrible airline run by rude inconsiderate people who try and rip you off with hidden fees and services! Their business motto is "Let's trick our customers into paying more and then lie to them when they ask simple questions" That's not a good way to run a company and quite frankly I don't understand how they're still in business.... See my bad review section for more details"
Cons: "The flights were delayed both ways on the round trip, the first flight by 3 hrs and the return flight 1 hour. Both flights were not delayed due to weather because it was nice out. Just poor management. Our return flight was delayed when I woke up that morning and all day it remained delayed on their website. Until 2 hrs before the flight it was switched back to ontime. We called Spirit to confirm and they said it was ontime. So we had to rush out of the house and skip the dinner my father in law made everyone because the airport is an hour away. We got to the airport only to find the flight was delayed on the board. We went to the gate and the Spirit employees kept assuring us the flight was not delayed even after the scheduled time the flight was suppose to leave they continued to lie and were completely dishonest with everyone on the flight. Very rude customer service and they would just ignore people and walk down the runway and shut the door so they wouldn't talk to us or give anyone an update. We could have gone and had dinner had they not lied to us about the departure time. Just the worst airline I've ever dealt with in my life... they may be cheap but you get what you pay for... and any upfront cost for the ticket is false advertising because once you purchase the ticket you then have to pay for a carry on bag, you have to pay to pick a seat on the plane, you have to pay to check in when you're at the airport, and you have to pay for any services on the plane including the "complimentary drink or snack." Their seats on the plane do not recline at all to make things more comfortable either. I will never fly them again and I warn anyone else who might think saving $50 on the ticket price is worth it cause they get it back in the end and then some!"
Pros: "Cheap flight, no waiting to print boarding pass."
Cons: "The flight was slightly delayed, but the gate agent did not seem to know about it and the email was sent well after the scheduled boarding time. It was completely unnecessary for me to run through the airport. The same thing happened the last time I flew from BWI to Logan with Spirit."
Cons: "The flight attendants were totally unprofessional. After falling asleep during taken off, what sounded like a rowdy brunch with too many mimosas woke me up. It turned out to be four flight attendants hanging out in the rear of the plane chatting very loudly. They were certainly the loudest people on this 6:30 am flight. They were much louder than the three young unattended minor boys on the flight. It sounded like they were having a great time. They were even swapping "funny" stories about passengers from previous flights. I could have slept despite the uncomfortable non-reclining seats on this flight but the flight attendant party made it it impossible. I am sure I was not the only one. Everyone in the back 5 rows was awake. The most unprofessional customer service I have ever experienced. On another note, the spirit website that one must use to check in for free is a pain. The mobile version does not work properly and the password reset link doesnt workl"
Cons: "I had never flown spirit before and I will never fly with them again. First off the pricing they advertise is completely misleading. I purchased my ticket thinking I was saving some money compared to other airlines to only find out that they slap you with a million other fees. You need to pay to bring a carry on, you need to pay for non-alcoholic beverages even water. By the time all of these added up and I was in the middle of my flight sitting in not to mention the most uncomfortable seats with no leg room and no ability to recline for over 5 hours, the total cost was equal to if not greater a flight on my usual go to airlines, American/US."
Cons: "My flight (414 on July 1st) was scheduled to depart around 6PM. Poor weather was forecasted for Boston but had not yet delayed any flights. An earlier flight at that gate to Atlanta had not left because of smell of raw sewage on the plane. Our plane was re-assigned to the Atlanta flight (which was about 4 hours late in departing). Our flight was delayed. And then due to the increasingly poor weather in Boston ended up cancelled with no new flights being available until more than 24 hours later. Because our flight (and not the Atlanta flight) was cancelled because of weather, we were not offered any recourse except to either reschedule or get a refund. It seemed obvious to everyone that a decision had been made to ensure that the Atlanta flight was not the one cancelled since it would have resulted in some type of compensation to the ticket holders. Had our flight left on schedule, we would have missed the bad weather as other airlines were still landing in Boston when our flight was scheduled to land. Will never fly with Spirit again and would highly recommend avoiding this airline to anyone else. Never did find out why the plane smelled of raw sewage either (which is also concerning as well)."
Pros: "Absolutely nothing."
Cons: "We were told that our flight was delayed, with no explanation. Then, we were told it was weather. However, weather in Boston was clear and then slightly stormy. They said it was a 'ground stop' which is for severe weather. People waiting for passengers in Boston said that the weather was not severe. Then, after waiting for hours, with a plane at our gate, our flight was canceled, without explanation. People received conflicting information from, a cabin pressure issue, to a severe smell aboard the plane, to a ground stop in Boston. Spirit could not book us on another flight or a different airline until potentially late the next day (we didn't wait in the 2-hour line to find out). This is the last time I will fly with Spirit. Budget tickets shouldn't mean budget service and lies."
Pros: "Crew stayed friendly despite an annoying delay. Information about the delay was first shared quickly (by the pilot I think)."
Cons: "After not even boarding before our departure time and then being told to deboard and wait two hours, there were several concerns. 1) The staff who handled boarding weren't articulate in the process and came off rude. 2) By the time we deboarded, all the kitchens were closed and even snack places were closing. So everyone who was now upset and hungry. 3) When it was time to board again, no announcement was made over the loud speaker, despite several of us getting confirmation that would happen when we first got off. 4) If it was my company, and I would have noticed the terminal was closing the shops and would have offered complimentary beverages to passengers during the flight. Almost everyone I talked to or overheard directly expressed their dissatisfaction with Spirit airlines and vowed they would not be using them again. An unexpected free soda would have been a cheap way for you to sway some people to give it another shot."
Cons: "Customer service was absolutely terrible. I thought that the walk-up fee for luggage would be $35/45 but when it was $50 I gave a shocked expression. Which, that's fine if it was advertised that way (I'm sure it was). But when the lazy desk attendant, who was doing nothing but holding a wall up, says "I can't believe people are shocked when you tell them that, it's like come on you know." I'm fine with you saying that when I'm gone, but when people are standing right there and can hear you while you are acting like they aren't even standing there....that is when you have a customer service issue. Although I wanted to lash into him, I felt like it wasn't worth it and much below my level, and I apologize for not gathering that person's name so you may address this properly. Understandable that there are delays, but there shouldn't be a delay EVERY time that a person fly's on a certain airline. I'll try to print tickets online and it says error, but then need to have a discussion about why I am not paying $10."
Airlines flying from Puerto Rico to Massachusetts have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Puerto Rico to Massachusetts
Masks required on board, masks provided on flights from Puerto Rico to Massachusetts
Social distancing seating
Middle seats unavailable to book on flights from Puerto Rico to Massachusetts
Testing for antibodies, testing for symptoms for flights from Puerto Rico to Massachusetts
Waiving of change fees. Search flexible flights from Puerto Rico to Massachusetts