Love Delta. I'll take connections to stay on Delta even if another airline has a direct flight.
Audio Visual Equipment lacking content and features. Could not connect to noise cancellation earpods
Delta off boarded and boarded the aircraft quickly. Clean cabin and great gate and onboard service.
The seats were really comfortable. Flight crew were friendly with passengers. Overall was a great flight.
Great crew, flight on time, luggage pick up a breeze
Unfortunately I was stuck next to someone who should have purchased 2 seats instead of taking up their space and mine. I couldn’t move the entire 3+ hour flight. Very uncomfortable flight.
More extra space was awesome. Even though I was on the first groups to board, bin compartments were already occupied by passengers seated on other seat numbers. That is unacceptable.
Crew went over and above to be helpful. Plane had mechanical problems that caused us to depart late.
The flight was excellent, I recommend people to fly with Delta
When we enter the airplane there were many water drops falling from the ceiling all the way long to the seat , and when it departs were even more over us getting the hair wet , and later on was too hot , the A/C not work well.
I need to note that this flight experience was generally fine but the boarding situation was absolutely a mess and there wasn’t any actual priority boarding. I rated the experience poorly because I’m am genuinely so frustrated with the crew on United taking the baggage space in first class. This flight it didn’t happen, but the last few flights (when I ironically don’t get an opportunity to provide feedback) have been spoiled because upon entering the first class cabin as one of the first few seated passengers, the overhead bins are full and ‘crew’’ tags are on the bags of those taking space. I don’t intend to infer some sort of a class or caste system but it’s absolutely ridiculous that the crew takes the overhead storage above and beyond their most loyal and lucrative customers. They should not even have economy space IMO. And I’ve gotten grief when I’ve noted to the crew the ridiculousness of the notion that the crew (who are the last off the plane) should have priority over flyers who pay. I hope you find a way to convey this message to United because it’s happening with increasing frequency and I intend to find a way to expose the specific crew members who are doing this on a flight by flight basis. (And I have a day job)
I had bad experience with United airline. No live rep, they only have AI that respond to customers concern
Great flight and crew. Need more legroom and DO NOT allow seats to recline.
Flight and crew were great. Need more legroom and do not allow seats to recline.
Bathrooms broken, Wifi not working, Direct TV stuck in a United credit card loop for whole flight
We arrived to Chicago nearly 30 minutes early, which was great, but then was on the ground for over an hour because the gate was not available. The issue I had was the pilot estimation was frustrating. First he said he was informed it would be 20 minutes but he said "it will probably be more like 10 minutes". After 30 minutes he came back on the comm and said it would be another 10 minutes, maybe 20. I understand he was only giving estimates but he also layered in his own gut feel. We were never told why we didn't have a gate even after our scheduled entry.
Just sat on the run way after we arrived early
Awful. There was a minor problem with a fridge and they had us 2 hours in the runway before take off. The paper work alone took them half hour. There was no attemp to make up time up while in teansit and when we arrived, they had us another half hour in the plane because of traffic. I, and a bunch of people, lost their onnection flights for 5 to 10 minutes. Not even the attemp to wait given thar all delays, but the taxing, were United's fault. Then another 45 mins to get an agent and no flight alternatives for 2 days. Im am very disapointed with this "premium carrier".
IT WAS A LONG TIME SINCE THE LAST TIME I TRAVELED. I THOUGHT I WAS TO BE LOST BUT EVERYONE WAS PRETTY NICE WITH ME AND MADE MY EXPERIENCE NICE. THANKS
There was a delay that was unexpected. The seats were uncomfortable for the length of the flight.
It was so nice! I wish that we can have direct flights to El Salvador 😊😊
I will NEVER fly with this clown show airline again. Idiots. All of them. Unprepared. Unfriendly. Miserable employees. NEVER. EVER. AGAIN
Easy experience even with the outbound flight being delayed. The seating and space was comfortable and the crew seemed very nice and helpful.
Flight was smooth, amenities (entertainment options and power outlets) were good, sears decent)
Flight team was very courteous only complaint wS the boarding process and mandatory bag check
Disaster This is why I stick to delta You get what you pay for
Well, its a hit or miss when boarding most of the time your employees just let everyone enter immediately In one bum rush. Then out of know where tell the passengers only let A can enter then b then c etc. So make a decision and stick to it. Do it by alphabet and have famn strick compliance. Let the public know. That makes easier on passengers.
It was a pretty smooth flight, I tend to get mini anxiety attacks during flights, however, this time was pretty smooth and I was able to relax. The only thing, I was having issues to connect to the Flyfi internet. I was not able to connect at all, I turned off my phone a couple times and didnt work.
we were delayed because of some safety check that wasn't done or available
I like their airplanes because they have plenty of legroom in their seats they always work with me if I have a change of plans on my tickets courteous and I always feel safe flying with them.
Cabin staff were very disengaged, spoke with no eye contact, dismissive. Disappointing compared to my United experiences.
awful delay, awful communication, zero updates throughout the experience of a giant delay
It was decent, there was no WiFi on the flight but the FA’s gave everyone a warning once we boarded the plane. Unfortunately it didn't give me enough time to download my entertainment content.
On Time. AA is late due to maintenance all the time.
AA was a very good experience. The employees are wonderful
We had a very pleasant flight with very comfortable seats and nice staff.
Seats in coach aren't padded enough for a 6 hour flight
My trip was delayed for more than 3 hours without any explanation. Also I have a business meeting that I lost.
the handling of my luggage. It was Lost or stolen At my destination.
If we travel with carry on expected to being able to carry the luggage. Could be good if take in consideration the date of reservation to do that
Frontier line changes my flight schedule with out my authorization. They never ask me and with out my concern they cut off 4 hours of my vacation they force my to leave 4 hours early from Puerto Rico.
Good- no snacks on a 4+ hour flight is painful but more painful was the lack of WiFi.
I guess you get what you pay for. The seats are very uncomfortable and very little space. The snacks were pricey.
Flight was changed (according to Frontier, by Kayak) without my notification. And all flights were delayed by at least an hour and a half. Uncomfortable plane. Bad service. Will never fly Frontier again.
Was left with many other passengers in SJU by frontier airlines due to delay caused by frontier. Worst experience ever and worst airline ever.
It was horrible. My plane was delayed until the next day resulting in me losing a day of work. It’s absolutely unacceptable and I won’t be flying with you any more and I will strongly caution others to avoid your airline as well.
When we arrived we lasted 48 minutes to be able to get off the plane without air and the plane turned off more than half of the passengers because after they started to leave they realized that the bridge was defective
Pro: The stuff was great. Friendly, patient and caring. Our seat row was clean. The bath room was clean. Our flights were close to on time. Con: The leg room is too small. No blankets or pillows. No entertainment devices at all. I can’t remember to have a food choice. I would fly again with frontier for short distances.
Great option to American Airlines. Affordable prices when compared to AA. Prices in AA to and from Puerto Rico are like Fly Emirates to Kwait.
The flights were right on time. The issue that was the most difficult was the lack of legroom on the planes
