Daily cleaning, installation of cabin HEPA filters on flights from Puerto Rico
|August||Best time to beat the crowds with an average 6% drop in price.|
|December||Most popular time to fly with an average 17% increase in price.|
Average price round-trip
|$357||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
JetBlue, Delta and American Airlines have all waived their change and cancellation fees on flights from Puerto Rico to the United States. Confirm policies on booking site.
Alitalia, LATAM Airlines and Delta do not allow booking a middle seat on flights from Puerto Rico to the United States.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Puerto Rico to the United States.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to the United States from Puerto Rico is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to the United States with an airline and back to Puerto Rico with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to the United States from Puerto Rico up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Todo fue Exelente..."
Cons: "Flight was very delayed"
Pros: "As always customer service from flight attendants are awesome nothing but the best"
Pros: "fast boarding and no lines for baggage drop"
Cons: "delayed flight almost stayed up all night."
Cons: "The 3 hours delay"
Pros: "Only liked the price of the travel ticket."
Cons: "Our flight was delayed. Stewardess' were rude. The only reason we flew JetBlue was because of the price. Always flew JetBlue but recently very poor customer service."
Pros: "Snacks, TV, wifi, leg room - what's not to like?"
Cons: "Bit of an older plane, but still pretty good considering!"
Cons: "It was great!!!"
Pros: "El vuelo no se atrasó y a pesar del mal tiempo, pudimos llegar bien."
Pros: "On time. Very organized. Great price."
Cons: "Never got on it."
Cons: "It was late about 30 minutes. But the overall was good."
Pros: "What can I say? The trip to Punta Cana was smooth."
Pros: "I did like the movies available"
Cons: "Not sure but seems like the flight was over booked. Flight crew should make sure carry on bags are whats in the storage not a birthday cake"
Cons: "Flight left before posted time leaving me asking with a dozen others stranded"
Pros: "All good"
Cons: "I had to pay extra for my luggage and I did not know until after I was booked"
Cons: "Muy malo el viaje"
Cons: "My flight was delayed and had no notice"
Pros: "I always like flying JetBlue I feal safe and the leg space is wonderful for me since I have knee problem. The crew was excellent"
Cons: "The food."
Pros: "My Flight was smooth. I can never complain about the flight especially if i land a few minutes earlier than expected."
Pros: "first of all, the flight attendants were SO friendly, especially compared to United and American Airlines. and FREE WIFI! oh and real snacks not shitty snack mix that United gives. OH and the boarding process! thank you for COMMON SENSE, board the back of the plane first!!!! overall i am very happy with the experience. the economy seats gave as much leg room as the economy plus on United. as you can tell I hate united and have been flying with them a long time."
Cons: "the plane i was on was a little older model but it really wasn't bad plus there was still free wifi so no complaints. only plus i could say for improvement would be power between seats, even if it's just a USB port :)"
Pros: "Staff were friendly and helpful. Flight was on time."
Cons: "I don't like the self-service baggage check-in. And the baggage claim was disorganized. The crew told us it would be on one carousel, then another. Then the PA in the claim area said it was going to be on yet another carousel."
Cons: "No entertainment at all. The flight was delay. I never have that experience before, I would like to get my refund back."
Pros: "Esta caro"
Cons: "I like"
Pros: "TV SYSTEMS were not working"
Cons: "Emergency row was very spacious"
Pros: "Well treated"
Cons: "Delayed for two hours"
Pros: "The flight was great! It was even early. The crew was awesome!!"
Cons: "Nothing to complain."
Pros: "great everything. on time. easy check in. great service."
Pros: "The flight was on time and the customer service was orderly and exceptional. After flying with Spirit earlier in the day, I will definitely be flying with JetBlue again."
Cons: "Flight was delayed and tjere was aloy of turbulence"
Pros: "I wasn't able to make a seat selection on line. When I went to the counter I was given an extra room seat which I appreciated. Unfortunately this seat was next to someone with a dog. I don't like dogs due to unpleasant childhood experiences. I was able to change my seat with no problem. Thank you."
Pros: "The flight was fast and comfortable. The crew was quick and organized. The seats were comfortable as was the foot room."
Cons: "The tvs were broken the entire flight but I had a book so I was able to read that instead. When the tvs were working the earphone jacks were so worn out my earphones barely worked. Basically old and tired."
Cons: "Did not have anywhere for me to hang my suit like on other jets. had to fold and use overhead bin which caused m y suit to wrinkle"
Cons: "Flight arrived late from international location so we needed to wait 20-30 min extra for inpection. Then, it left over 2 hours late due to mechanical issues which were never entirely fixed as we waited inside the plane. On top of that, there were only two tv channels working the entire flight"
Cons: "JB is my favorite airline but it bugs me that 9 out of 10 times that I fly with them the headset jack does not work. Therefore it does not matter how good or bad the flight entertainment is I just cant use it."
Pros: "I like that the crew always kept us informed"
Cons: "We were sitting inside the airplane over an hour....the mechanic got oil in his eyes another mechanical was needed to finished the job."
Pros: "Fast boarding, excellent costumer service."
Pros: "Fast boarding, clean aircraft, friendly crew. Pitch space is very good and in "even more space" it's excellent"
Cons: "The choice of food could be better, for me the seats where not that comfortable but I loved the extra space. I'm 6 feet+ tall"
Pros: "Quick Trip,"
Cons: "Crew acted like they didn't care."
Pros: "On time departure, priority boarding for military and even more space customers."
Cons: "Person in the middle seat did not make an effort to share arm rest thus causing me to squeeze more in my seat to avoid physical contact. This person had not paid for the seat but was travelling on stand by with his son, a Jetbue employee. It was clear the wanted a window seat which I was occupying. The person kept invading my space to look out the window. Made the flight uncomfortable for me."
Pros: "Everything went to plan. Very nice."
Pros: "The overall experience was flawless. I look forward to flying again."
Cons: "Nothing. I don't have anything negative to say about the JetBlue experience."
Pros: "The process and the flight was very smooth."
Cons: "The network not the internet was working."
Pros: "$100 credit from Jetblue to all passengers on this fiasco."
Cons: "Extra long delay with little information, getting home at 2am instead of 10pm, entertainment system not working on plane."
Pros: "Seating was more comfortable than most domestic a flights"
Pros: "Not expecting high end services but not even mediocre service was done."
Cons: "Flight was delayed 2+ hrs, unorganized, seats uncomfortable, over crowded. Almost missed my layover flight."
Pros: "Great crew. Great entertainment but. Ot so comfort."
Cons: "I was in a window but have a big person in my side and can't move in 3 hours."
Pros: "Crew was very helpful and attentive"
Cons: "The 4 hour delay."
Cons: "Flight was delayed and was too late to make connection. Had to rebook and now getting home much later than anticipated"
Cons: "My screen was not responsive most of the time"
Pros: "Í like al the fligth ."
Pros: "The un seat entertainment"
Pros: "Smooth flight"
Cons: "No entertainment on a 5 hr flight. I know a lot of people bring devices but a set of headphones and some music would be nice"
Pros: "Online boarding passes a great idea"
Cons: "Don't like to pay extra to reserve seats. Seating is overcrowded - poor leg room."
Pros: "The food and drink were abundant and served at a decent pace. The boarding seemed quick and I was able to get to my seat quickly."
Cons: "I had a 2 hour layover to switch from my BA flight to my American Airlines flight in Heathrow, but since I, and every other AA passenger had to wait in line to reprint my boarding pass to an AA boarding pass after we had taken the bus to the terminal, I waited about 45 minutes in that line. Then we had to go through security again. By the time I made it to my gate the flight said it was "closing." We took off about 15 minutes after that. The "hot box" snack had goat cheese and I'm not a fan."
Cons: "Crew, food, and entertainment were terrible. If I pay for british airways, I should get it. American airlines is trash, and all of the airlines in the US, should take notes from every other airline. Air travel In the US has become the bus station of the 21st century. I shouldn't be paying this much to bad business just because there isn't an alternative."
Pros: "Pasta was good."
Cons: "The touch screen did NOT work most of the time.Not able to watch GPS or select movie..."
Pros: "Crew was fine and meal service was decent"
Cons: "Stood on the jetway for 30 minutes due to some issue with boarding. Aircraft was tiny, not enough bathrooms for such a long flight. Dirty bathrooms and long lines."
Pros: "Arrived early"
Cons: "Couldn't get movies to play"
Pros: "Smooth flight and on time."
Cons: "Small plane. Even small carry-ons had to be gate checked"
Cons: "There was a older Caucasian flight attendant that didn't have a name tag on that touched me twice on the shoulder"
Cons: "Comfort was compromised because we had to sit in chairs against back bulkhead and chairs did not properly recline. Headphonesfor movies were not offered. Even though I tried to reserve aseat 24 hours ahead of time, the computer system was impossible to navigate."
Cons: "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
Cons: "Flight was cancelled"
Cons: "3.5 hours late out of Columbus, minimal if any communication by gate agents, 45 minutes wait for gate in PHL, 15 minutes at gate to get jet bridge to plane."
Pros: "Liked all the little amenities - actual meals, USB plugs for charging, free movies and games to entertain my kids, enough leg room that I can bend down and get stuff from my bag under the seat and that I could lean back a little without causing the person behind me to need knee surgery, tilt feature on screens to make video viewing easier when the person ahead of you tips their seat back. Seats were wide enough that I didn't fear jabbing my neighbor in the ribs every time I moved. Ice Cream!"
Pros: "I like it was fast and smooth"
Cons: "Not too much space in the plane"
Cons: "Unable to sleep on the redeye from Seattle to Philly owing to a loud, constant alarm for the entire flight."
Pros: "Awesome service"
Pros: "Other passengers were friendly?"
Cons: "I was traveling alone with my tired, cranky 13 month old. I get that it's no fun for anyone, including me, to have a tired toddler on the flight! But from the moment we boarded the flight attendant was unfriendly and unhelpful. I asked for help putting a heavy bag in the overhead compartment. She half-heartedly tried and then told me it "didn't fit". By simply turning it on its side, I was able to easily make it fit, but it was uncomfortable for me to have to do so while also holding my baby! The flight attendant then commented that I couldn't have the child in a carrier during the flight (something I am well aware of!). She also neglected to offer us a snack later on. Overall, she was rude and inconsiderate and made a difficult trip more unpleasant."
Pros: "Stsff was outstanding...love the compllimentary wine....like the old days.when service mattered most."
Cons: "Airline wait lines at terminals"
Cons: "Boarding-we boarded class 9 and had a carry on that was to big so all 3 personnel yelled at me and my husband with my daughter in my arms very loud and disrespectfully " YOU CAN NOT BRING THESE TYPE OF BAGS ON THE PLANE!" Mind you 3 people are saying this while other people were also waiting to board the plane! So I quickly say we do not need 3 people to tell us 1 thing and especially yelling at us like we were kids or criminals because it felt like we must have broke the law the way they treated us! That experience was horrible and ruined my liking for AA"
Cons: "Staff was rude and accoutable for delayed flight and lightning striking plane while we were in the air"
Pros: "The crew was friendly and helpful. Upgrade from cloth seats was nice."
Cons: "The food wasn't terribly tasty or filling. Also, it was freezing - with a blanket, sweater and scarf on."
Pros: "Manchter to Philadelphia ok Philadelphia to sanfranscisco no good"
Cons: "I want to know we allready pay ticket why they charge eighty two doller more they no give us food nothing please give my money back next time I never bought ticket"
Pros: "Flight attendant"
Cons: "Delays Was told my ticket had been canceled"
Cons: "Aa blows"
Pros: "The meals were pretty decent and I loved that I was given chocolates during the flight."
Pros: "Everything was awful about the flight."
Cons: "The crew members were extremely rude, especially, Michelle and Micheal they should not be on long flights with such awful attitudes. None of the tv's, usb charging Ports worked. AA was the worst airline to fly overseas. Very disappointed."
Pros: "have been forced to check in my carry-on bag and waiting to pic it up at the baggage area, resulted that I missed my train"
Cons: "boarding, smooth flight, e-pass option"
Pros: "Good seats after being moved. Flight attendants were great."
Cons: "4.5 hours late leaving. Returning flight 1.5 late on return flight."
Pros: "Flight crew was peofessional"
Cons: "First flight was delayed. Delay not related to weather. American refused to provide hotel. the provided hotel and meal voucher for a fellow traveler on same flight who missed his connection. I was told he was accommodated because he is priority. When asked how I become priority I was told "he spends more money and flies more often." To me that means as a customer I am not a priority to American Airlines."
Pros: "Food was fine."
Cons: "Plane was old and didn't include personal screens in the seats, for an 8+ hour flight it should be mandatory. Everything about the plane felt old and slightly dirty, and while flying across the Atlantic, it's slightly nerve wracking to still see cigarette disposals in the bathroom and on the seats (reminding you just how old the plane is)! The boarding process was a bit crazed, we were put on buses in no particular priority order and dropped off at the plane to all board at the same time!"
Pros: "inflight entertainment was good; food was so-so"
Cons: "Our flight was 'delayed' and as a result had to be put on another connecting flight. Many people on the same flight missed their connecting flights because of it. Because of all the re-booking they had to do, we nearly missed our flight as well. AA is also horrible at boarding."
Pros: "I have traveled first class with other US airline, and in comparison, American First Class in this trip was just ok. Is like they work right on the below line on Customer Service for First Class passengers."
Cons: "No entertainment, food selection very limited."
Pros: "On time departure"
Cons: "Please use the A330 for the return trip..."
Pros: "My BA flight from Phoenix to Philidelphia to Dublin was cancelled.BA got me an alternate flight which was very satisfactory"
Cons: "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
Pros: "Quick boarding and on time departure"
Pros: "Everything was fine. Attendants very good."
Cons: "Everything fine."
Pros: "The crew was excellent, timing was superb,"
Cons: "To many delays"
Cons: "My stroller was taken right before boarding (as expected), when it was returned after the flight it was broken. We were delayed when leaving PR, after a slow boarding process. Then delayed once more when arriving."
Pros: "Todo estubo muy bien"
Pros: "They gave us the Biscoff crackers/cookies. Nice touch."
Cons: "The crew overall. Many of them seemed overwhelmed and bothered to be there. Were not helpful and did not try to create a safe environment."
Pros: "The service of the air hostess."
Cons: "Definitely more space is better."
Pros: "I liked the crew"
Cons: "Almost everything"
Pros: "Nice big plane, good movies, good overhead storage"
Cons: "Better food"
Pros: "Amazing crew and good seats."
Cons: "In my experience everything was great."
Pros: "The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport."
Cons: "The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport."
Pros: "United flew from Puerto Rico to Newark - did not attempt to schedule through airports affected by the hurricane in the southern US"
Cons: "United flights out of San Juan were expensive for those of us who were stuck by hurricane Irma and delayed. I paid almost double what my original carrier charged, but at least we got out 4 days earlier. I see that the carriers have dropped/frozen rates for customers stranded by hurricane Maria, but United was listed at least $100-$200 per ticket above other carriers"
Pros: "Traveling from SJU to GSP, my mom got to the airport in SJU for her 1am flight. To find out it had been canceled. No call or email before hand, the had to wait until 2am to change the flight and get a hotel voucher. After that, next day they board the plane and de-board the plane due to mechanical problems. Another night and just a couple of 10 vouchers. She never received an explanation or recompense for loosing part of her trip in the san juan airport. This is the second time ahe has gone thru this in the same year with United. Awful experinece."
Cons: "No warning for cancelation. No explanation of what is happening and no effort to make it better."
Pros: "A list we were given a nother. Day to travel"
Cons: "My flight to Neward has not happened. It was supposed to be at 1:15 am. It has been posponed to 3:00 pm, plus, my conection flight to IAD, is not available until 2 days after. I had something very important to do today, which did not happed because of this problem."
Pros: "The plane was clean and comfortable. Crew bilingual wich now a days is a must. Nice people, organized and relax."
Cons: "The plane was late for boarding so the flight was delayed. When finally boarding the crew were rushing us to seat... No good."
Pros: "Great flight"
Cons: "Everything regarding food $ wasn't aware of it"
Pros: "Nothing whatsoever"
Cons: "The personnel was very rude. They charged me for my Service Dog which is illegal. Personnel yelled at me for having my service dog with me in the seat. They changed our seats, even though we picked them when buying them for a reason and my boyfriend and I ended up sitting in different lanes. Horrible experience. Landing and take off of the plane felt horrible. They double charged for one service dog. Even though I provided the Dr's note and her service dog tag."
Cons: "I selected the original flight for it's times, which would work best for my grandmother who was traveling solo and needed wheel chair access. Then I receive an email there will be a 7 hour delay and there were no other flights available for my original time slot. United this is the second time you have "delayed" or changed my seat after calling and selecting it and inconvenienced me. I will look for other providers from now on!"
Cons: "Horible!!! Tanto tiempo viajando por United Airlines y nunca me habían cancelado el vuelo una hora antes como me sucedió el dia de hoy."
Cons: "2 hours delay"
Pros: "Everything was perfect...."
Pros: "The atención!! Was really good"
Cons: "To late"
Pros: "Nothing it was late as hell"
Pros: "Ease of check in"
Cons: "Delayed flight by hour and half. No digital entertainment available in the whole flight."
Pros: "Have no trouble boarding and the crew were excellent."
Cons: "Seats are to narrow and the distance from the gate to baggage claim was very long. Everything else was good."
Pros: "Speed when they change us from gate"
Pros: "Nothing at all"
Cons: "Layover for every flight, technical problems with plane, boarding & unboarding the plane, uncomfortable, never again"
Pros: "On-time boarding."
Cons: "Entertainment system very inconsistent and most of the time not working. If the airline removes the TV displays expecting customers to use their own devices, they need to ensure the wifi is working. The flight attendants said they could fix the wifi issue. That isn't acceptable, somebody should be able to address this in the plane."
Pros: "Crew was great!"
Cons: "Entertainment system did not work"
Pros: "It was quick to checkin but considering we were one of the few flights it should have been that way."
Cons: "No snacks were given to my kids cuz they were sleeping, the plane was freezing took a lil while until someone finally listened to the complaints and turned the heat up. No one was able to give us direction at San Juan airport all information desk were closed. It was a very stressful frustrating time at the airport. We were flying with 2 young kids at 2am and there was no body there to help, anyone we asked question we were given the wrong info not pleased one bit."
Cons: "Excelent service from kayak and the airline"
Pros: "Early arrival"
Pros: "Even though I change my date of flight everything was good, very good customer service100 percent."
Pros: "Blanket and small pillow. Puerto Rico crew sang Christmas song- very nice."
Cons: "No food in a 4 hour flight, plus being early at gate, plus travel to airport. A lot of time without eating, expensive flights and no food. As a matter of fact only 1 tiny bitty snack for the entire flight."
Pros: "Nothing even went i got thete 55 minute early they didn't allow me to board the plaine i wad sent to anothrr airline and i. Still stuck in north carolina to 10:00 pm went i could been in my bed by now no more united for me."
Pros: "The flight got us to where we were going."
Cons: "United waited until last minute to give seat assignments. Out party was split up throughout cabin (departing and returning flights). No entertainment on flight. Most unorganized carrier I've flown with."
Pros: "Attention from crew."
Pros: "Overall, it was easy going"
Cons: "They didn't even provide nuts!! No snacks at all after the long trip."
Pros: "The flight was comfortable, people were courteous, service was as expected."
Cons: "I have no complaints so far"
Cons: "The transportation service demands tips, and they sit around waiting to be called instead of being alert and close by to those in need. Also there were broken seats in the plane. There are no flight specifications for travelers during the flight in Spanish. I also have a complaint since I am a diabetic and no food or drinks were offered as opposed to other flights I've been on."
Cons: "Delays in both flights"
Cons: "Having to pay for food and WiFi access."
Pros: "Nothing. I'm aprecciate if they call me because we have so many problems with the fly. 787-688-5109"
Cons: "The service was bad. Im never fly again with united air line. Never recommended hider"
Pros: "The staff was great and I truly enjoyed my flight experience. I have never had a flight that was so relaxing. Thank you United and Staff."
Pros: "The crew was excellent and professional."
Cons: "The space between the seats, so small. Every time someone next to you needs to get out you have to get up too. So annoying. And the restrooms were not clean."
Pros: "Great, smooth flight.... arrived earlier than scheduled and left exactly on time!"
Pros: "Can't tell something out of the ordinary. Friendly crew."
Cons: "Uncomfortable all the way, remind me planes from the 90`s"
Pros: "The boarding process was excellent and the crew was very carismatic, nice."
Cons: "How the pilot end the flight. The lights were on and I could not sleep at all."
Pros: "nothing, I was trying and calling Fortine Airlines to change the flight because the situation of coronavirus and I didn't get answer ...Calling more that 500 times ... This is a scam"
Cons: "nothing, I was trying and calling Fortine Airlines to change the flight because the situation of coronavirus and I didn't get answer ...Calling more that 500 times ... This is a scam"
Pros: "Nothing, 2 hrs delay waiting for a crew member and plane was ~25% full, no snacks or beverages"
Pros: "Nothing. The only thing that was good it was that it was a direct flight, however with the delay it make it longer than other flights with stops"
Cons: "Will not use your airline in the future due unreliable flights. Never experienced this with any other airline"
Pros: "The price is good"
Cons: "I don’t like the chairs"
Cons: "I don't like the seats, they have no cushion and they don't recline. Plus the tray table is super small. Also you pay for all drinks. Another thing the pressure is horrible in these planes. It seems they try to cut down on cost so the cabin is not pressurized right to reduced your ears from getting the over pressure from the ascend and descent of the plane."
Cons: "carry-on $30?! check in luggage $40?! ridiculous."
Cons: "Charging $45 for carry-on, is way too much, regardless of whether it's a budget airline. Round-trip it's an extra $90. Might as well put that money toward the flight of another airline."
Cons: "High charge on baggage. Not even water. I will not want to flight with you again. Sorry."
Cons: "Airplane is new but chairs are made of plastic and very thin, they don't recline and you have very small space -- very uncomfortable. I flew from Miami to Vegas (5 hours) The plane flew at low altitude the entire way and went right through all storms just to save fuel/money. People were afraid for their lives because the plane was shaking so bad. I travel 1-2 weeks out of each month by plane for work and I am not afraid, I knew it was fine, but others had no idea and were very afraid. I know it is a cheap airline, but the real problem I had with them was they are not honest. Their website says that if you chose your seat online you have to pay, but if you do at check in it is free and they will try to keep your party together as long as there's seats available. Upon arriving at the counter they wanted to charge me to keep me and my fiancée together, otherwise she was at the front of the plane and I was all the way at the back. The plane had extra seats and we got there early to get assigned seats together but even the manager would not help me even after showing their website. He said the computer will make them charge me and there was no way around it. There's always a way around it. At the end of the day, paying for seats, all bags you check in or carry on, foods/drinks in the plane, I paid just as much as flying with a good airline such as Delta. I will never fly with them again, that is for sure."
Cons: "They just boarded all groups at the same time. It was chaos and caused a mess with where people were putting their bags. Also, I paid extra to board early, so this was even more frustrating. I don't like that everything is for sale. Water, carry ons, come on! You end up being more expensive than flying another airline."
Cons: "No es posible que haya atrasos en los vuelos"
Cons: "i thought i cancelled this reservation but apparently it was kept active to insulate the airline from overbooking...i called and specifically asked to cancel but was refused"
Cons: "The prices are looks cheap, but after you all the extras it comes up even more expensive then any other airlines, but it still a cheap company. The seats are extremely uncomfortable, not adjustable at all! No food, no drinks even for a 5 hours flight. The carry on bag is $45! Stay away!!!"
Pros: "Crew was nice, but very uptight about wearing a seatbelt, not standing in line to use the bathroom, not changing seats, etc."
Cons: "I booked tickets with this airline for the first time because prices were significantly cheaper than with other airlines. However, I didn't realize I would have to pay $45 for carry on luggage, pay extra if I did want a seat in the middle, and even pay for soft drank! After factoring in all those things, it would have been a lot cheaper to use a different airline. Plus, it was by far the most uncomfortable airplane I have ever been on. No leg room, small seats that do not recline and have no cushion. Terrible experience!"
Cons: "Who charges for carry on bags? And why are the seat so small. I'll never fly with them again"
Cons: "the same as above"
Pros: "The crew were very polite."
Cons: "I hated that the seats didn't recline at all. Luckily it was only a 2 hour flight."
Pros: "My first time flying with Frontier. Staff was freindly, we departed and landed on time."
Cons: "They lost my bag on a direct flight from Vegas to Miami. It has been 24hrs, and I can not get Frontier airlines to even call me back. I Would not recommend Frontier to anyone."
Cons: "The seat was back breaking. The service was horrible, very few options of food."
Pros: "Nothing. The flight was terrible."
Cons: "The worst part of the trip was at the end when they kept us trapped inside of the plane for 1 hour and a half because they didn't have a gate assigned. I think the seats were the worst seats I've ever experience , not reclinable, super thin, and super unconfortable."
Pros: "For a delay of the wheel chair driver I lost my fly Vegas Miami. They give me another fly with stop in Chicago. That wasn't a problem for me, when I arrive to Miami 4 hour later my luggage wasn't there because was delivered in the original fly. When I went to Frontier desk in Miami looking for a north where I can get my luggage the two frontier employee don't help me in anything. The answer was: I have to dispatch two more fly and when we finish probably 4 hour later I can help you. I told him I was in Vegas siunce 9 pm last day and frontier was the responsible I lost my fly last night. The said sorry but they can do anything. A"
Cons: "Frontier most gave more employee working on desk. Also, the employee of Miami most be more polite and professional"
Pros: "Customer service does not exist.i iwill never fly again with you or any of your affiliates. Don't bother w a response unless you're offering me a free flight. Good luck, you will need it if you want to remain in business, Sincerely, Lee Arroyo"
Cons: "honestly this airline is horrible. the employees are all rude and have an extremely large attitude. I've never felt so uncomfortable in my life. and also the seats are extremely hard and do not recline. i could usually deal with this but the attitude of all the employees really ruined my entire experience! i promise you even though this is a cheap air line pay a little extra because its worth it. i will never be flying frontier again."
Cons: "Delay of two hours"
Pros: "A little bumpy, the plane was full. I almost don't make it to the airport on time. But everything else was good."
Cons: "1- solamente daban agua en un viaje de 5 horas 2-la comodidad terrible los acuentos parecian de bus de carretera ... Bueno el avion decia airbus pienso que esta aerolinia no esta capacitada de ningun modo para hacer viajes mas largo de 1 hora 3- de regreso las vegas miami nunca me ofrecieron ni agua 4-los acientos no se podian ni reclinar tan si quiera mi novio tiene los pies grandes y tuvo que ir doblado todo el tiempo ... Entre mucho mas no recomiendo esta aerolinia es barata pero lo barato sale caro gracias!!!!"
Cons: "Planes are like buses. Don't fit a 5-6 hours flight No WiFi No leg room even when I paid for better seat Plastic seats like a cheap bus from the 1980"
Cons: "The payment process is confusing. At boarding there were many passengers who didn't know there was a charge for a carryon so that slowed down the boarding for the rest of us. Then you get going only to find out you have to pay for a soda too. I detest the nickel and dining. Just charge me one flat rate and call it a day."
Cons: "We had to pay $45 for each carry on for each leg of the flight so a discounted fare became $180 higher for my husband and me. The seats are plastic, do not recline and there is less room between rows than other carriers. You had to pay for drinks....even water. I will never fly them again."
Cons: "The Frontier flight was a rip-off. I was charged for a seat and for carry-on luggage which should have been included in the advertised price. I will not fly Frontier again."
Pros: "boarding was fast and efficient"
Cons: "They even charge for soft drinks. Seats do not recline"
Cons: "The flight was cancelled with little effort to compensate for it."
Pros: "Flight attendants are friendly"
Cons: "Airline charged me $90 for my carry-on which I thought is ridiculous!!!!"
Cons: "Crammed in like sardines, no reclining seats, too many extra charges"
Pros: "It was great for the price."
Cons: "Seats are a little uncomfortable, but I'll take that for the price!"
Pros: "The pilot landed safely"
Cons: "Plane seats were uncomfortable a"
Pros: "The flight left/arrived on time. The plane seemed fairly new and I liked the way that the seats don't go back. Crew was nice."
Cons: "Well, it would be nice if coffee and sofa/juices are no charge. That felt a bit nickel and diming."
Pros: "Nice overall flight"
Cons: "Costs for picking seats and carry on. No wifi. Teeny little tray Table. Seats dont recline"
Pros: "The seats are things plastic. ..very uncomfortable. Plus plane had no entertainment, not even headset Jackson in the seats for music"
Pros: "Flight was on time, early arrival."
Cons: "Thank goodness I read ahead about bag size, costs, etc. Having to pay for any/all seat assignments also add at least $25. The bargain airfare price goes up quickly with so many add on costs."
Pros: "I liked the price"
Cons: "Its overall a stripped down flight."
Pros: "The price is excellent. And they have never been late."
Cons: "They charge more for bring a small bag and the ticket it was no ship"
Pros: "love the low price :)"
Cons: "no problems"
Pros: "Easy boarding process, great attitude of staff, nice atmosphere"
Pros: "The flight actually went to Miami"
Cons: "So who knew that cash was such a problem. Imagine your flight leaves at 6:00 am and you are running around being forced to purchase pre - paid debit cards to cover my luggage. Nightmare."
Pros: "Everything was on time"
Pros: "It's my first flight with frontier airlines and it's more than what I expected.."
Cons: "Leg room was very less and couldn't sit comfortably.. But for 2 hours flight.. It's manageable"
Pros: "Nothing in Particular"
Cons: "Seats , please are not comfortable"
Pros: "Crew were good. Seating was awful. Very uncomfortable because seats don't recline."
Cons: "Seats need to recline and the cost of luggage was ridiculously expansive. I won't be using this airline again mostsly because of baggage costs."
Pros: "The flight was fine."
Cons: "Difficulty with phone contact. Almost impossible to get a live person."
Pros: "The price was unbeatable. One of the flight attendants was very comedic in her intercom speeches."
Cons: "At the airport check in, over 100 of us stood in line to drop off bags for TWO HOURS with no Spirit staff in sight. When the staff did arrive, they were slow about helping us, laughed and joked with each other ignoring us, and not even apologetic. Once they began taking bags, they weren't friendly or even very attentive. The flight attendants paid little attention to the customers...stayed all up front eating, talking to each other, or on their electronic devices. The seats are very cramped, uncomfortable, and had no pocket or way to recline (unless you paid extra). There was no complimentary snack/beverage options...not even water...and this was for a 3 hour flight. The overall staff was not friendly or inclined to be helpful."
Cons: "They have hidden fees that Kayak is not telling you when you buy their tickets. They chrged me $57 just for small carryon bag and then you have to pay for the seat separately to board the plane. What is your ticket for? Reason to get to airpirt and ready yourself to pay what ever they ask. One has to pay additional fees to get boarding pass....."
Pros: "Cheap cheap cheap"
Cons: "Agendas were extremely rude and disrespectful. I had a family issue causing me to drive to my destination, and kept my flight so I could fly home. When I went to check in online, there was no itinerary to be found. I called, and they said since I was a "no show", it was cancelled and I could not be reimbursed. I offered to use it as credit and get a new flight, paying the difference. This request was declined. The agents on the phone were very rude. Spirit nickel and dimes you, has no available seats, doesn't feed you, and the planes are small. I will never attempt to take this airline again."
Pros: "Compared to Frontier I liked the smooth moving lines for bag check ins, and a ground person helping folks backed up on flights that were boarding and in a panic. The flight crew was nice."
Cons: "It's hard when we can't get a beverage or snack anymore on a plane."
Pros: "The only thing I enjoyed was the economy class seating which gave a little more leg room, however the seats don't recline."
Cons: "I flew from Philly to Las Vegas and then Las Vegas to Atlanta to Philly on the way back. Each time the flights were delayed due to the previous connecting flights inability to be on time. At the airport the gate staff did not give updates for the airline departure. Once aboard the aircraft, the flight crew were loudly carrying on for the entire flight giving little regard for those around them especially since one flight was a redeye flight. I will not be flying this airline again."
Pros: "Flight was on time, no trouble finding overhead storage for my bag."
Cons: "Leg room was terrible. No complimentry drinks, tiny tray table."
Pros: "I am puzzled about how can I get the receipt of the tickets. would you please tell me by email? My email is firstname.lastname@example.org. Thank you very much!"
Pros: "I didn't like anything."
Cons: "There was delays both ways. No room to move. Couldn't sleep on the way home. Food and water had to be purchased."
Cons: "My flight to Philadelphia due to "weather." No notice, no effort to place us on another flight. Typical Spirit which is why I try to avoid flying with them whenevet possible. My mistake."
Pros: "Sprit ground crew distroyed my luggage"
Pros: "The flight and crew were good! Boarding was easy."
Cons: "The add ons for carry on luggage and seating. I had to pay $45 each for carry ons and $10 a seat to choose my seats so my wife and I could sit together! Terrible"
Pros: "It was the cheapest"
Cons: "Almost everything."
Pros: "The Agent was very accommodating and pleasant. Thumbs up!!"
Cons: "The fees for luggage, toooooooo costly. The carryone should be free and pay for the check in bags. I was not a happy camper."
Pros: "Worst flight attendants and nasty attitudes"
Cons: "$55 charge for carry on without warning Nasty attitude flight attendants Didn't even give me a plain cup of water on the plane without a $3 charge that's dosgusting rude and inhumane"
Cons: "Too many limitations. You don't save anything because you have to pay for everything. Other airlines have a 50 pound Spirit is only 40. I had to pay 25.00 more for 3 pounds after I had already paid for luggage"
Cons: "The world's worst airline was delayed virtually all day and did not return us to Detroit until past 1:00 a.m."
Cons: "It got delayes almost 3 hours."
Cons: "cost of luggage is ridiculous. cost of snacks is overly ridiculous"
Pros: "Cheap price"
Cons: "Extremely small seat space"
Cons: "Horrible. You will get charged even if you blink. Seats doesn't recline. Want some water? Pay for it. While other flights allow 50lbs in your checked bag, they only give you 50lb. You pay if you check in at the airport. WHAT? You pay for a CARRY ON."
Cons: "Paying 100 per luggage Is oultrageous!!"
Pros: "They sould not charge for personal bag which is one bigger than their size, beside no leg room neither seat do not recalain seem got punishment for entire flight"
Cons: "late boarding. late takeoff. no updates. disaster."
Pros: "Crew was awesome and flight was great when it finally arrived."
Cons: "Flight being delayed numerous times and it seemed like the workers who boarded us had no clue what was going on"
Pros: "We didnt receive our suitcase in GA (12/22). we waited at the airport for 3 horus and they couldnt figure out where the suitcase went. Then we filled a claim form. my Fatherinlaw was in the car waiting for us for 3 hours. We went home and realized my meds are in the suitcase. I called a few times but they still couldnt track the bag. We had to go shopping for clothes because we had a party that night and I had to buy cosmetic, clothes, toilterites, etc. it was a waste of time. Time I could be spending with my family. Me, my husband and my inlaws called a few times next day (12/23) asking for an update but no one had a clue where the bag is. At this point, we had no idea where to bag is so we had to go shopping again and buy more clothes for next few days. Again, more time, money, gas in car, other people time that had to drive us invested… it was very frustrating. I take a lot of meds which makes me anxious and this created a huge stress on my Christmas vacation. All of my gifts I got for our family was in the suitcase. This was a very frustrating time for me and my husband, not knowing if the family will have gifts ontime. Also, my laptop charger was in the suitcase so I had to take days off from work. We called again a few times on 12/24. we called in again and no answer. We drove all the way to the airport and spoke to a really nice lady. We were at the airport for hours. She couldn’t track the luggage so we went home disappointed. Keep in mind, this was Christmas eve and I could have spent all this time shopping, driving to the airport, to busy stores. By this time I gave up on the bag and accepted we have lost it… I was very very upset because all of my gifts, new clothes I got for the vacation, my cosmetic, my husband’s electronics… We had more than 3K worth stuff in the suitcase. I couldn’t even get hold of the customer service to talk to someone. This was Christmas eve.. and my husband was still trying to call someone. Finally got hold of someone and they said that the bag was in Philly and will get to the house next day 1pm. Ok, great, atleast they could track the bag… Anyways, 1pm next day, no bag..we tried calling all day, but no answer. Finally my husband got hold of someone and they said that the bag will be deliver Xmas night. WOW! But ok. Whtever at this point. We waited all evening.. then called again. They didn’t answer. Finally around 10pm they answered and told my husband that we are 5th in line for the bag delivery and they wont be able to get to us until late in the night. My husband agreed to the time. They called us 230am and asked to verify address which I am glad they did because they had a wrong address. Anyways, my husband was on the phone texting/ calling for directions and finally the bag came at 4am…. The suitcase was damaged. Gladly nothing was missing… HOWEVER, the frustration for the whole week made my Christmas trip a really bad one… I am very big on customer service so it frustrates me that we were not able to contact anyone to get answer.. I understand that the luggage could get lost but not being able to track it for days while you are on vacation in a different state??!!! It was the most frustrating thing me and my family had to deal with. Also, I paid $50 both sides to check in a bag which I didn’t use. I got the bag 4am 12/26, the day I flew back home… so I paid all that money to check in my bag for stuff I never used. Glad I was able to give gifts to my family the day after Christmas. Also, all the stuff I bought for the week including clothes, cosmetic, charger so I can work from home, etc. I had to ship the stuff back which I paid for…. AWFUL experience."
Pros: "I had a row to myself on the way back. That was about it."
Cons: "Flight was delayed with no explanation given, Spirit charges exorbitant bag fees even for carry-on luggage, which isn't made very clear when you book. Charging more for carry-on bags instead of checked bags means that I had to waste even more time waiting for my bag to come through baggage claim on both legs."
Pros: "We did not crash"
Cons: "Seats were cramped and uncomfortable; flight delayed so long I missed my time for rental car....had to get another from adifferent company."
Cons: "Spirit is the worst airline. They claim to be affordable, but charge for basic flight accessories. A carry-on costs $55, and a checked bag costs $52. You can't even get free water in-flight."
Cons: "I missed my flight. Spirit cancelled my entire ticket because of that. The round trip was cancelled. Nonsense. I lost all my money. I had to book another ticket."
Pros: "Spirit Airlines is a complete nightmare"
Pros: "-In general with Spirit you know what you're getting. A cheap flight with only the bare bone necessities to get you where you're going. Generally I'm okay with this approach to save a buck or two but this experience tipped me over the edge of never flying Spirit again."
Cons: "To paint a picture before I get into details, public transit broke down so there was a huge rush of passengers for this flight and others, all leaving around the same time of night as the last round of flights from the airport. -The man at the counter said he could not print our boarding passes because the flight was already boarding as it was 30 minutes before doors closed. -We used the terminal and got an error message saying to see someone at the counter, so we went back and talked to another lady at the Spirit counter. She printed our tickets and was even able to check in my last minute checked bag. -No one at Spirit would walk us through security, which I guess is understandable (though a common courtesy on other airlines) when the security line was so long. -By this time the security line was so long after we had fumbled around for 10 extra minutes with the first man at the Spirit counter that we decided to give up. We later found out that they held the doors for 15 minutes because of the long lines at security, information which no one at Spirit ever volunteered for us, which would've allowed us to get on the plane. -There were 3 or 4 other passengers very upset at the counter employees not willing to print their boarding passes for them who could have also made the plane. -We had to get a flight out the next morning to make our international flight from BWI, so we wanted to go get the checked bag back from Spirit. This was by far the best part of the trip, as the woman at baggage was able to confirm my bag had made it on the flight and would be landing in Philadelphia. -To confirm the bag landed and we would be able to pick it up at 9am when our flight landed the next morning, we called the Spirit office at the Philly airport. The woman said to call back at 12:30-12:45 and she would let us know if she had the bag. This was important for us, because if my bag wasn't there I could just pack another for our international trip and deal with finding the lost bag at a later time. -We called 8 times between 12:30 and 1:30 with no response. We also left several voicemails. -At 5am on our way back to O'Hare we were again unable to get ahold of anyone at Spirit in Philadelphia. While boarding our flight to Philly we finally got a hold of someone who said they would go check the office and let us know within 10 minutes. Obviously too late for me to pack another bag, but at least we could plan over the next several hours. Never got a call back, and only received voice mail after attempting contact again several times as our plane prepared for takeoff. -Landed in Philly and what do you know, the Spirit office is closed for most hours of the day, only operating around their scheduled flights. The info. employee at the airport wished us good luck in a hopeless tone. After 45 minutes of panic calling every Spirit phone number we could find, we finally got someone on the phone to come get my bag out of the locked office."
Pros: "I like that the seats are not as tight as before. There is some leg room on the regular seats. They are nicely padded, but could use a little more in the bottom of the seat area. Little offerings of snacks as has become the usual on flights. Everything seemed to go smoothly. I like how friendly they were with pets. Even a pet that had no crate, of which I am sure they made an exception. The dog was totally well mannered. I like flights that are kind to pets."
Cons: "I didn't like a charge for a regular drink. I didn't like the huge baggage and seat selection fees."
Cons: "Flight was cancelled and they did nothing to help me get another flight. They tried pushing me back 4 days and said I was taking the risk booking with them. I ended up having to scramble to find a new flight and paying a lot more money. I was not happy."
Cons: "nickel and diming everything, seats did not go back, could not even read a magazine sue the tiny tray tables. Will never fly Spirit ever again, Flights crew was lovely."
Pros: "I made it to Vegas and back to Philadelphia safely."
Pros: "Rest is fine"
Cons: "No Complimentary Food (no water) is really worst"
Pros: "I got the big seat which makes a huge difference"
Cons: "Having to pay for water"
Pros: "on time"
Cons: "upcharge for everything. seats uncomfortable."
Pros: "It was cheap and last minute"
Cons: "The service was not what I excepted. The plane did not leave on time. Other customers seem to have problems as well."
Pros: "We got to Philly early. We got in the plane rather quickly"
Cons: "Just about everything else. The crew decent."
Cons: "I don't like that they allow people with carry-ons larger than the specified sizes. I was careful to follow the guidelines, which were hard to find anyway. I don't like the credit card sales pitch on each flight."
Pros: "Flight attendants were nice."
Cons: "Had to pay again 55$ for my luggage. Drinks, no recliner, no tv no internet. Basically paid 500$ for everything. Worst airline, never again'"
Cons: "The water could have been free. I am aware it was a no frills flight."
Airlines flying from Puerto Rico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Puerto Rico
Masks required on board, masks provided on flights from Puerto Rico
Social distancing seating
Middle seats unavailable to book on flights from Puerto Rico
Testing for antibodies, testing for symptoms for flights from Puerto Rico
Waiving of change fees. Search flexible flights from Puerto Rico