I had a negative experience, the flight delay was very long, I didn't like it
The seats in first class are very dated and quite uncomfortable. I don’t need lie-flat seats for a 6 hour flight, but more recline is really necessary.
One of the stewardess, Tre, went above and beyond to ensure my comfort!
Passengers were not informed timely of delays. The staff appeared like they didn't really care about the passengers.
Flight was delayed for weather, then delayed for mechanical, then just cancelled. Once mechanical problems started I wish you had just started offering rebooking options (at the same airport). I felt my trip was not a priority for you. I called you, I asked for a better option (than changing airports), then I had to literally run around the airport making it happen. Do better.
always delayed. toilet is too stinky worse than smells in sf homeless distriction
It was too cold for the first quarter of the flight.
Check in, they should have told me that upon arrival i needed to exit the secure area and re-check in with Eva Air. I wasn't sure what to do upon arrival at S.F.
Get more efficient check in staff. My boarding pass was printed with different name. My son who was traveling with me had his boarding pass printed in duplicate and we were interrogated like it was our fault that I may have lost my own boarding pass when the staff knew very well she just handled and tore the piece she need. This was with PAL.
Laney was very helpful. I am computer illiterate. She helped me obtain a boarding pass and preferred seat. She was warm, friendly, helpful, and smiled. I was impressed.
Boarded plane and then delayed 1.5 hours while on the plane
It was all good flight was on time, service was good I enjoyed a few movies and everything was smooth
My flight was delayed a very short period of time but they did not hold my connecting flight to San Diego, also through United. So they closed the doors before we got off our plane. They would only have to help the door open for another five to ten minutes. So I missed a court deadline for a manditory mediation settlement conference for my client. I had to get an associate to be there in person and be on the phone with him relaying what he needs to do the entire time. The court was very upset with me and so was my client. United cannot be trusted.
Really good 😊 the woman at the gate entrance was a little rude checking in our carry-on but i dont think she worked for the airline, she worked for the airport at sacramento, other than that amazing.
Boarding was mayhem. Late boarding by 15 minutes because of lack of staff (missing 1 flight attendant. We had to wait for an arrival of another plane before we could board). Flight was a little rough, but cannot blame on airlines.
Airbus plane, nice and polite staff, entertainment even as it was a short flight.
United out of SFO is having issues with catering so none of our meals were loaded on the plane and no offer of compensation for our tickets purchased was offered.
Its good expeince but in enternteiment please be like you tube the music i like or movie
I needed to make changes to my flights. When I called customer service, they assisted me with care professionalism.
A bit rush for transit. Food and entertainment are not available
