Daily cleaning, installation of cabin HEPA filters on flights from Quintana Roo to Santa Rosa
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Scores according to KAYAK customer reviews
Pros: "Friendly helpful crew!"
Cons: "Honestly nothing. They gate checked my bag for free because it was an extra full flight, and that process made the flight really easy and comfortable. Thanks!"
Cons: "I’m disabled and was assisted from the pavement to the plane seat. Excellent all the way around."
Pros: "Comfortable seats and lots of room"
Cons: "It was all good"
Pros: "Great flight, great take off, great landing, great staff"
Cons: "Nothing. Very good"
Pros: "I loved the convenience of flying out of an airport 20 minutes from my house!"
Cons: "Our flight was delayed an hour leaving Santa Rosa and on the return, we waited on the runway for 45 minutes before unloading."
Pros: "Great crew, easy boarding"
Cons: "More luggage space in the overhead bin"
Cons: "Could have been on time"
Cons: "Our flight was late getting off. One of the flight attendants was very rude and dismissive. But one of the flight attendants was extremely good. It was only an hour and 50 minute flight so the food really wasn’t important but it would be Nice to have something different than the standard pretzels"
Pros: "Seat and leg room very good."
Pros: "Everything went smoothly. Flight didn’t include food or entertainment."
Pros: "Quick flight, low price, great crew."
Cons: "Typical short leg room, seat wouldn’t recline at all."
Pros: "Kind crew"
Cons: "It was great and early!"
Pros: "New plane well configured for short flights. Super. . Super crew — efficient/professional. Will utilize the flight btn. Santa Rosa & LAX on a regular basis."
Pros: "Great staff, quiet journey"
Cons: "Older plane, limited leg room"
Cons: "Second leg was a bit Spartan, but will consider Alaskan air before other major carriers going to same place."
Pros: "Great for a short flighg"
Cons: "When there’s no source of entertainment"
Cons: "At the gate the representative would not let me and another passenger board. Even though the plane was still at the gate."
Cons: "30 mins late"
Cons: "I didn't make it because the flight to LAX was late and despite being told by an Avianca employee there was a later flight from LAX to PDX (at 11:45 on AlaskaAir) which I would be put on, once I arrived I was told I was on a 6 AM on Delta with no arrangement to get me a hotel or anything. I bought a separate ticket on that 11:45 flight on Alaska Air to PDX instead. Extremely unhappy with this service and will never again use it. I will also tell everyone in my social circles, in person and online, to stop using it."
Pros: "It was great we had a nice Tailwind that got us in 50 min early . Space in seating was more than adequit."
Cons: "Their wasn't anything I disliked."
Cons: "Not sure how to get refunded the money. I went through Kayak and purchased a flight for a friend. And they could not make it. Now I’m out a little over $150. I realize that the fires are not in our control... but I don’t have a clear path for refund. That’s a bummer."
Cons: "Plane issues kept us on the tarmac for 2.5 hours before we took off"
Pros: "how nice the crew was during the trip."
Cons: "no entertainment."
Cons: "When we got to the gate 3 hours early, we ordered a wheel chair for my wine to board the plane as soon as the first gate personnel arrived. At boarding time the clueless person who brought the wheel chair for us gave it to a 20 something man with a foot in a cast and crutches while my 71 year old wife had to wait until another wheelchair could be brought. The irony is that two wheelchairs were there until just. Edited boarding time and both were taken away."
Cons: "The check in attendant wouldn't allow us to check our wine so we had to rent a car and drive down to Los Angeles"
Pros: "Always great Alaska service at check in and throughout."
Cons: "Horrendous delays boarding and then once boarded it took forever to actually taxi and get off the ground. Home in Santa Rosa hours later than normal."
Pros: "Comfortable seats, lovely flight attendant, nice snack which thankfully were not dried pretzels"
Cons: "No hot water for tea"
Pros: "Easy Flight and Friendly Staff"
Cons: "Old airplane. Blinds didn't close."
Pros: "Quick flight and friendly staff"
Pros: "Complimentary wine was an unusual treat."
Cons: "An hour delay while a replacement first officer was brought in. Considering the circumstances, Alaska Airlines probably did well to keep the delay minimized."
Pros: "Attendants were wonderful. Good personality, sense of humor."
Cons: "Seats pretty cramped , two seats side by sided. Not much room"
Pros: "My original flight was delayed by 2 and a half hours. The booking agent on the phone happily rebooked me to the next day without question."
Cons: "I only put an okay for boarding due to an extra 20 minute late, but that really wasn't bad."
Pros: "Everything easy off . Easy luggage retrieval. Getting a Lyft was painless and I was only 15 minutes from home . Loved not fighting traffic for hours like you do from SFO . It was great ."
Cons: "Small commuter plane but I'll get used to it ."
Cons: "Flight delayed 2 hrs, was then arriving in the middle of the night. Very cold air on during flight and bright cabin lights on most of flight."
Pros: "Everything was great"
Pros: "Pretty spacious"
Cons: "Guy next to me all up in my space"
Pros: "The flight attendants were so friendly and fun! They made us feel like family... great way to start a girls weekend away! Free wine also a plus :)"
Pros: "I was impressed by the flight crew's professional manner of interacting with passengers. They were great!"
Cons: "Waiting for take-off, in a long line of planes at Seatac, exhaust from planes was very strong in our passenger cabin."
Pros: "Short flight so no Entertainment"
Cons: "horrible customer service, flight attendants not very attentive, crying babies from departure to landing, had a canceled flight and gave me no choices as to how to get home, supposed to get home at 5pm got home at around 12am. Never had a bad experience with alaska air before but i was thoroughly dissapointed this time."
Pros: "Gate was changed 5 or 6 times. And was over an hour late. Otherwise ok."
Pros: "Nothing to complain about. Excellent flight overall."
Pros: "When everything was said and done, and most other people on the flight were given free passage to SFO by Airporter bus and then put onto a flight into LAX and then arrange transportation to Orange County (which I had every reason to think was a nightmare for those trying to get to Orange County from LAX due to unclaimed packages (security uproar) and major traffic around LAX and would not work for my disabled family to drive 1.5 hours to pick me up) I paid for a bus to SFO myself and booked a flight from there to Santa Ana (John Wayne) on Southwest. I eventually arrived there around 730 PM. Alaska refunded my flight southbound and still offered me $400 credit which was nice of them. That being said, the propeller planes are really noisy so don't expect a comfortable experience. But its worth it for the convenience to travel from Santa Rosa, CA (Sonoma County Airport) to Santa Ana (John Wayne Airport) provided they don't cancel your flight. Alaska will be adding more flights on this same route by summer and they deserve some credit for that, but at the end of the day, it was my own resourcefulness that saved the day, and got me to my family December 22nd. I would have had to wait until December 24th through Alaska Airlines for the same flight, and that is when my family celebrates Christmas, so that was NOT a very appealing option."
Pros: "Crew separated materials for recycling upon collection (cardboard, cups, trays)"
Cons: "Very limited film/tv selections"
Pros: "I didn't expect that we can have some snacks (pretzel) during the flight! And the seat was comfortable."
Pros: "Great service, free beer/wine, quick boarding and exit and just a slight delay getting going!"
Pros: "I appreciate the complimentary beverages. This plane and crew were much more pleasant than the trip from Santa Rosa to San Diego. So glad the return trip was better."
Pros: "The crew was nice."
Cons: "My seat was broken and their snacks are outdated. Also no entertainment"
Cons: "The boarding and social distancing being funny with the process"
Pros: "Overall was a good experience during the flight."
Cons: "Bag had been gone through and camera was stolen. Just can't pack anything of any value in checked bags. Sad."
Cons: "The cabin was so hot it was miserable!"
Pros: "The crew was great"
Cons: "Food was so-so and the seats could use a little more padding"
Cons: "Staff kinda rude"
Cons: "Tight seating"
Pros: "We made it home safe"
Pros: "United terminal in San Fransisco is pretty nice."
Cons: "The service by flight attendants is horrible. They are not even pleasant to talk to. They are not helpful. My audio jack was not working and the flight attendant just replied. Nothing I can do. She didn't offer any solutions. The airplanes are like buses with amenities, no leg room even in the economy plus. Just a horrible experience, overall. I have flown multiple airlines but the United is by far the worst airline in terms of service, customer support and airplane quality."
Pros: "Was told there was a delay of 15-30 mins at check in. Flight was actually delayed 1.5 hrs. Would have been nice if they explained why ahead of time."
Cons: "More food options. Almost wasn't able to buy food. Was told they ran out by the time they reached us in the back of the plane. Luckily they had one left. It was luke warm at best and my husband and I split it."
Pros: "Loved the staff. Was a great afternoon flight. Best flight I have been on thus far."
Cons: "Three crying babies all in a row for nearly entire trip."
Pros: "Very pleasant fly time and arrival shorter than expected."
Cons: "Too many kids!!!! and no tv on the back seats for movies."
Pros: "On time"
Pros: "The service"
Cons: "The fact that the airline charges for small food items"
Pros: "Quick boarding, friendly, well done"
Pros: "Customs in Houston smooth. United staff nice. All in all a good experienve"
Pros: "Friendly crew good leg space."
Cons: "We were actually pretty close to on time. Just 10 minutes late."
Pros: "Crew was very friendly and helpful. Flight was smooth and arrived on time."
Cons: "Not sure how this could even happen but evidently two passengers boarded the plane and were seated when it was realized they were on a plane to Denver not Newark. With all of the security on an international flight, how does this oversight occur? Made me pretty uneasy! Boarding was slightly delayed but they didn't empty the plane and verify carry on items/ luggage weren't left behind."
Pros: "The flexibility"
Pros: "Call me immediately"
Cons: "Call me immediately"
Pros: "Easy and quick boarding process; arrived early; no wait to get luggage."
Pros: "I liked the in flight entertainment offered at not extra charge. This was probably the best thing about the whole experience."
Cons: "I do not like this assigned seating thing. Most people wanted to move around. And with assigned seating boarding takes longer because you have people coming in all over the plain instead of filling form back to front. Just takes too long."
Pros: "There is little to like about air travel on a packed 737"
Cons: "No immigration forms available"
Pros: "The seats, the flight condition, the customer service, boarding experience"
Pros: "On time"
Pros: "No delays, everything went smooth"
Pros: "It was a short flight and everything went fine after our initial delay."
Cons: "We were never notified of the gate change and had to stand by a monitor for updates"
Pros: "Space for legs"
Cons: "Took 30 minutes to get out from aircraft after landing"
Pros: "The captain continually updated is as we were waiting for a gate to enter."
Cons: "The wait in SFO was long. The plane was warm without air circulation. My connecting flight was not held for me and actually departed 10 minutes early. I had to wait 4 hours for the next flight at which I was told they would seat me at the end of boarding. I was never seated and after repeatedly asking was told they would get me on the next flight. Poor customer service."
Pros: "Flight on time and efficient"
Cons: "We arrived 2 hours early and checked our bags in with priority. Somehow, they still managed to get our bags stuck in Houston on a direct flight from Cancun to San Francisco. Makes absolutely no sense."
Cons: "When experiencing turbulence, the flight attendant came over the speaker and requested everyone to be seated with their seat belts fastened. A few moments later she came back on reprimanding that "THIS IS NOT A JOKE YOU NEED TO SIT DOWN WITH YOUR SEAT BELTS FASTENED" which was still ok. The third announcement was the one I felt was highly inappropriate when she then stated "I DONT KNOW IF YOUVE BEEN WATCHING THE NEWS LATELY, BUT THERE IS NO WARNING WHEN THE TURBULANCE IS GOING TO GET WORSE" frankly I have been watching the news lately and there is plane CRASHES on the news. My husband is afraid of flying and that announcement was terrifying, even for someone who is not afraid to fly. There has to be some sort of protocol of verbage to use when the turbulance is getting bad, because to insinuate the plane could crash to get your point across is crossing the line. I have been on planes where the turbulance is a lot worse and felt this was really out of line."
Pros: "Any flight over 3 hours should have movie entertainment"
Pros: "Flight was one time and crew was very nice."
Cons: "The direct TV wasn't working which was frustrating when"
Pros: "On time"
Pros: "Wifi on the plane."
Cons: "I could not get my laptop to connect to the in flight entertainment."
Pros: "Not much"
Cons: "Absolutely NO leg space."
Pros: "Great flight crew"
Pros: "The flight crew was kind, informative, and helpful. Very professional."
Pros: "Not much goog thing to say!"
Cons: "Our plain landed in San Diego airport instead of Las Angeles airport. We were inside the plain from 8:30 PM to After midnight. By the time we passed the immigration and custom it become 1:45 AM and when we arrived in Jhon Wayne airport by a van it become 3:30 AM."
Pros: "Boarding was easy. Flight attendants were friendly"
Cons: "Paying for on flight entertainment going and then having it free coming back was annoying."
Pros: "Fast boarding and departure"
Cons: "Had an aisle seat so was constantly getting bumped"
Cons: "Delayed flight. Horrible flight:///"
Pros: "Nice airplane"
Pros: "On time flight"
Pros: "Depart was organized and the flight arrived before the time."
Cons: "Snack is horrible even water is very difficult to get."
Cons: "on the way there we had TV. On the way back we had to take a different route (which added more time for the trip)and we did have a TV on the head rest or even movie showing. Also one snack that has three crackers isn't worth handing out. It would be nice to be able to enjoy the snack."
Pros: "United planes are up to date and clean. Service excellent. All personnel very nice."
Airlines flying from Quintana Roo to Santa Rosa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Quintana Roo to Santa Rosa
Masks required on board, masks provided on flights from Quintana Roo to Santa Rosa
Social distancing seating
Middle seats unavailable to book on flights from Quintana Roo to Santa Rosa
Testing for antibodies, testing for symptoms for flights from Quintana Roo to Santa Rosa
Waiving of change fees. Search flexible flights from Quintana Roo to Santa Rosa