Old fashioned seat, no usb to charge my phone, battery went ;off and couldn't make a call to my family to assure them of a half way safe trip while stopping over for almost 6 hours in Ataturk Intl. Airport, Turkey.
Drinks trolley too slow, considering passengers on most European flights are paying for their drinks. Quick drinks trolley with the food trolley coming along behind would be much better, and a lot more happy passengers, One and a half hours,approx., from take-off when the food and drinks trolley, from the front, reached Row 10. Not good Willie!
You should board by seat numbers on European flights. Aisles too narrow on 320's (and equivalent), with passengers putting quite large carry-on luggage in the overhead lockers and slowing everything down plus discomfort to passengers already seated.
Otherwise a very pleasant an enjoyable flight. when the doors closed.
Old aircraft, tight seating space, below average food and to add to the misery below average service. Expectations from an US based airline is low, but this was one of the worst. Unlikely to travel on AA again.
Pretty much nothing good to write about. Service, staff, food, condition of the airplane were all below par. Don't see american airlines competing with other airlines.
I am a fan of BA overall and this was no exception. Normally an exceptional way to cross the atlantic, but this plane was very small.
Legroom exceptionally bad due to a metal box of some kind below the seat. If some seats cost more because they have more legroom, shouldnt they cost less when they have no under the seat space?
ALso, no behind the seat personal entertainment, forcing me to watch some pretty bad movies at great distances.
Your lack of verification of someone at your gate compelling my wife to pay in cash instead of accepting the reservation. Uouj could snd should. Have call security And your gate and investigated my claim. You had 3 hours to do so.
The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted.
The food was not sufficient. Only one choice of food which is pasta was served as the chicken was finished. This happened in both flights. They didn't have enough drinks as well.Boarding took a long time. More staff needed to ease boarding stress
Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.
The entertainment was not great but it was a very short flight.
It was part of our hop from the United States to Malaga.
I fly Southwest Airlines in the US frequently, but this plane felt FAR more packed in than those do. Without a free drink or snack, my 3 hours on this plane were miserable. We were flying at night, and they kept EVERY light in the cabin on for the duration. I don't know why they needed so much illumination to push a cart up and down the aisle for the few people willing to pay for beverages.
Overall the service and crew was quite nice. I ordered water and some red wine with my dinner and was quite surprised with the pour in the wine - quite generous and came back to give more. Taste if the food was standard for airline food. Crew was very nice.
NEVER choose a middle seat on an overnight flight if you can avoid it!! Horrible - the two passengers on my either side fell asked and I was stuck not being able to use the lavatory or getting up to move around! Pay the extra charge for a window of aisle seat!
If I had known when I made the reservation it was American airline would have never booked a ticket plane was dirty food terrible the whole plane needed a update
I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags.
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