Find Cheap Flights from Raleigh-Durham to London Heathrow (RDU - LHR)

The flight on time and comfort

Nothing

Not much turbulent. Smooth.

I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.

The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer. I will never fly Air Canada again. I will say once I got through customs there were more professional people who did at least get me a hotel room. Your employee has left a very bad taste in my mouth for Air Canada!

Not much

We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Never got on this flight. We were never given an email to self check in, and we're unable to board 45 mins before at the gate coming frim anotthe flight. They overbooked this flight & sold our tickets, and then told us we couldn't get on flight. Now we are out $2500 buying new tix!

All the above. A simple check in email would have averted this problem. All the other airlines do this. We were under the presumption that we had to check in at airport when we didn't get check-in notice. Furthermore, they sold our tickets, so we're down $2500 and they doubled their profit. It would be hard for me to say I will use Air Canada or kayak in the future.

The crew is very friendly and accommodating. Food was decent.

Delayed three hours in Amsterdam then caused me to miss my connecting flight to Seattle. Then they only gave me the option of being late a day. On top of all that they lost my luggage. Time to retire that 767.

I am a fan of BA overall and this was no exception. Normally an exceptional way to cross the atlantic, but this plane was very small.

Legroom exceptionally bad due to a metal box of some kind below the seat. If some seats cost more because they have more legroom, shouldnt they cost less when they have no under the seat space? ALso, no behind the seat personal entertainment, forcing me to watch some pretty bad movies at great distances.

Friendly staff

Old aircraft, tight seating space, below average food and to add to the misery below average service. Expectations from an US based airline is low, but this was one of the worst. Unlikely to travel on AA again.

Pretty much nothing good to write about. Service, staff, food, condition of the airplane were all below par. Don't see american airlines competing with other airlines.

The price was good value

I could not check in online and contacting a customer service representative at Finn air was not easy - creating a sense of uncertainty...

No movies, no headphones, no wet wipes. Not your fault, but i missed my connections.

Overall smooth trip and congenial staff.

This is coming from a western audience but there could have been more entertainment options.

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

This was a very pleasant flight. The attendants were excellent. The plane was clean. The food was good for airline fare. The entertainment system made the flight go by better. Over all an excellent experience

The usual the leg room is not great nor is the space between passengers. But nothing horrible.

Well worth the upgrade price to purchase Business Class.

Gate area was cramped and a little chaotic

Comfortable seats and boarding was quick.

No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.

Everything

great flight

Overall the service and crew was quite nice. I ordered water and some red wine with my dinner and was quite surprised with the pour in the wine - quite generous and came back to give more. Taste if the food was standard for airline food. Crew was very nice.

NEVER choose a middle seat on an overnight flight if you can avoid it!! Horrible - the two passengers on my either side fell asked and I was stuck not being able to use the lavatory or getting up to move around! Pay the extra charge for a window of aisle seat!

Nothing

If I had known when I made the reservation it was American airline would have never booked a ticket plane was dirty food terrible the whole plane needed a update

The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland.

Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations.

I like the route going through Reykjavik so that we can avoid New York and Chicago connections.

No food servedl