Daily cleaning, installation of cabin HEPA filters on flights from Rhode Island to Lisbon
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Scores according to KAYAK customer reviews
Cons: "Flight delayed"
Pros: "The crew was friendly. The seating was ok but dirty floors"
Pros: "everything from the boarding and check-in process to in flight comfort."
Cons: "No TV in the chair ,even no group TV The the crew member in the business class lady was too aggressive in her way as if we are working for her , too tide chairs"
Pros: "The crew."
Cons: "The airplane arrived over 45 minutes late."
Pros: "Friendly crew provided excellent service. Has live TV for sports. I was able to watch couple EPL soccer games and the NBA playoffs. It also has 3 live camera views from the mounted cameras outside. It was really cool."
Cons: "In economy class and in the middle. has no room to even straighten out my legs. Guess they followed American airlines' lead in adding more rows to squeeze in more customers. Too bad"
Pros: "Bathrooms were clean"
Cons: "The entertainment was not functioning"
Pros: "Air hostesses was rude in flight from India. I have notice lots of passengers couldn’t speak English and they probably thinks everyone is like that."
Cons: "Tell Air Hostess to be polite if any one asking for something it’s part of their job"
Pros: "The crew"
Cons: "The served dinner 45 minutes before landing, kind of a waste at that point, 2 hours before landing would have been better. Also, parents need to parent their children instead of letting them bother other travelers while they watch movies."
Cons: "My 2 bags haven't arrived from Sunday 6 January till now (10 January) and all my winter clothes plus other important things are in it. I check every day with lufthansa call center but still no progress."
Pros: "Arrival on time ."
Cons: "Changing birding multiple times."
Pros: "The courteousness of the crew members"
Cons: "Slight delay in boarding"
Pros: "Lot of space in E-xit-row 18, even for a big man like me"
Pros: "Crew, connections with other flights, entertainment"
Cons: "Lufthansa has always had great food quality but with this flight it was dissapointig."
Cons: "Seats were inordinately small Make sure to check the size of the seats on the flight you are considering before booking."
Pros: "Nice crew"
Cons: "Not enough space to store at feet. Food was terrible - hot pockets - disgusting. Mystery beef stroganoff. Rude passengers pushing seats all the way back."
Pros: "United/ LH first called it a mechanical delay....we waited....then the weather caused this mini plane not to take off....long story short...we had to stay in a hotel...nobody gave us a voucher...our helped us with anything....very poor service"
Pros: "Crew, food and comfort was good"
Pros: "There's nothing much that's positive to say about this leg of our journey."
Cons: "Not only was the flight delayed, but there was confusion at the gate for boarding of even first or business class. We had to carry our luggage down 2 flights of stairs to get on a bus, which then transported us a very long ways away on the tarmac. Then it was an older model plane and the engine noise, even though we were up front, was extremely loud! It was somewhat worrisome. The food was terrible and by the end of the 90 minute flight our rears were sore from the poor seat cushioning. Not a good experience at all. All of this was after a terrible experience and delay just trying to connect flights within the German airport and the security delays that probably would have made us lose our flight if it wasn't delayed. There needs to be a better system if you are not staying in Germany but just connecting flights from the same airline!"
Pros: "In this day of continuous service cutbacks Lufthansa has managed to keep amenities that make long flights bearable. The boarding was early and efficient. Meals were decent and plentiful. Hot hand wipes were provided. Hundreds of video entertainment options and fairly friendly English speaking flight attendants. I recommend paying the small upcharge to choose seats with extra legroom. totally worth it on the long haul"
Cons: "Be early. They began boarding before the stated time"
Pros: "Overall it was a good flight."
Cons: "The dessert could have been better than a Kit Kat chocolate bar."
Pros: "Friendly crew. Flight left on time"
Pros: "It was clean and it was on time."
Pros: "Exceptionally clean gate area and aircraft. Professional and friendly gate crew as well as flight crew. Well treated as a passenger. Genuine."
Cons: "Nothing noted..."
Cons: "The entertainment systemis was sub par."
Pros: "Nothing, really; the seats—even those in business class–have a no-frills design, with hardly any recline to speak of. Okay for flights as short in duration as this one (about 50 minutes)."
Cons: "The delay in boarding, much of which was due to the fact that the plane wasn't ready for boarding in time because the tech service was delayed. It would seem this was at least in part something within the sphere of factors the airline is able to control. Also, there was an irritating, rumbling noise, sounding almost like an old propeller engine, during much of the plane's ascent. You'd think there would be some maintenance necessary."
Pros: "the crew and entertainment were excellent"
Cons: "the comfort of the seats is terrible. the boarding process was: 1st class, then everyone else. no zone or seat range loading..."
Pros: "Very helpful and nice cabin crew, very tasty food! And comfortable sitting. Would recommend to a friend."
Cons: "That damn crying kid behind me that kept kicking my chair and crying the whole 8 hours."
Pros: "Friendly crew, multiple drink services"
Cons: "Waited 40 mins after boarding with no explanation as to why we hadn't moved"
Pros: "Drinks and great stewardesses"
Cons: "No phone charger."
Cons: "Will newer agan fly business with Lufthansa!! It's not business at all just regular econom seats with short leg room and casual service. They should be sorry for that kind of business!!"
Pros: "Decent choice of entertainment options, though the selection of more recent titles was limited, food was fine for airline food. The crew was, as always on Lufthansa, pleasant, courteous and helpful."
Cons: "Flight left 20 minutes late"
Pros: "Great crew very attentive."
Cons: "Plane was old. Toilets were an issue. Entertainment centers were slow. Time to retire the, 747's"
Cons: "Boarding was a mess and food was not up to the mark"
Pros: "Liked all about the flight except the delay, but got good treatment from airline during extended trip"
Cons: "Plane was late to depart, missed connection in Frankfurt"
Pros: "A380 flies smoothie."
Cons: "Drop Off bagage at MIA airport. I did online check-in..but, the line for DropOFF so long and only ONE person attending..i suggest improve desk services..."
Pros: "great food ,service"
Pros: "Clean, comfortable, good blankets and lighting. Perfect for what I needed."
Pros: "The service was incredible! We had wonderful flight attendants. Also, the food was great."
Cons: "Missed connection along with about 25 others due to the delay getting to Lisbon (no reasons given)."
Pros: "Service was great."
Cons: "Boarding process is a bit chaotic since they dont go by group, but by class. Seats in Business class are no different than economy."
Cons: "The flight was delayed for 2.5 hours, for a reason they never made clear after they let the passengers wait in line for 45 minutes to board. Once aboard, the Lufthansa planes were much much less comfortable than the Air Canada plane I took to Frankfurt. There is very little space and the seats are crammed together. The food they served was very bad, especially again in comparison with Air Canada. Once we arrived in Toronto, they made us wait nearly an hour before exiting the aircraft. It would seem that the Toronto airport would have to know we were coming and should have prepared accordingly, but apparently not. We sat, several passengers missed their connecting flights and were angry. I nearly missed my flight, having to run and race through customs (who are in no hurry)."
Pros: "Flight attendants were great, entertainment system top in its class."
Pros: "Comfortable seats,good movies,fast service"
Cons: "Everything was great nothing to don't like"
Pros: "The food and drink were good. The crew very polite and professional."
Cons: "The boarding process was a bit chaotic."
Pros: "The entertainment system had many 1st run films, my 8 hour flight was filled with great movies"
Cons: "The economy seating was quite cramped, however, you get what you pay for, I could have upgraded to the glorious Economy plus, perhaps next time I will!"
Pros: "Smooth landing in Chicago."
Cons: "The crew in my section near the rear of the plane was competent, but snippy. None seemed approachable. I contrast them with the Lufthansa crew from Toronto to Munich who were short-handed but so pleasant even though they were overworked due to some crew members not showing up. Lufthansa food is average at best. The central restroom area on the MUC to ORD flight became filthy. Aren't crew members supposed to police that area? Or are passengers supposed to bring rubber gloves to clean it halfway through the flight?"
Pros: "Good flight good staff. Captain explained the route which is nice."
Cons: "No negatives"
Cons: "Traveling in a 737-800, there is no displays at your seat. One must BYOD. Wifi was spotty."
Pros: "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
Cons: "Snack would have been nice. Haven’t eaten since 6am before we left providence"
Pros: "Customer service was excellent, flight was on time."
Cons: "Nothing for this flight."
Pros: "Crew was great."
Cons: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Cons: "Flight delayed over 2 1/2 hrs causing missed meetings"
Pros: "They have Wow Bao in the airport."
Cons: "Being allowed to fly on the plane."
Cons: "Delayed more than 2 hours"
Pros: "Crew was great"
Cons: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Cons: "No entertainment or WiFi at all"
Pros: "The flight attendant was very nice and tried to make our long delay tolerable"
Cons: "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
Pros: "Flight attendant was great, plane was comfortable and clean"
Cons: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
Pros: "Crew was very friendly."
Cons: "Seatbelt was far too short for someone plus sized."
Pros: "The flight was on time. The crew was friendly."
Cons: "Too little legroom."
Cons: "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
Cons: "Broken seat headrest No in-flight entertainment except small screen rows away Reading lights didn’t work properly Flight attendant call signal beeped for first 2+ hours and no one could fix"
Cons: "No individual TVs. I won’t fly without making sure my individual seat has its own!!!"
Pros: "No problems, arrived early"
Pros: "30 year old plane! Needs to retire this aircraft and move into the 21st century!"
Cons: "No outlets no individual monitors"
Pros: "That it actually happen. Poor communications from British Airways and American Airlines."
Pros: "We arrived safely and so did our luggage."
Cons: "PHL-Lisbon plane left 3 hours late due to CATERING problem. Seats were uncomfortable and food was awful. Lights and entertainment controls at my seat didn’t work."
Pros: "very nice crew"
Cons: "small jetcraft"
Pros: "Friendly service, smooth flight and quick boarding time."
Cons: "All good!"
Pros: "- Crew was friendly and pleasant - Good movie options"
Cons: "- No updates or reason given for why BCN to JFK flight was delayed so everyone waited around confused"
Pros: "No breakfast"
Pros: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Pros: "We had a newer plane. I LOVED that the seatbelts had a little more room, and also that each seat had it down screen. I really enjoyed the new pre-flight video; it was entertaining and I appreciated that it allowed the crew to get ready, rather than demonstrate a seatbelt for us."
Cons: "I am not sure how boarding groups work, but I will never understand why we don't board from the back of the plane to the front. People waiting and trying to load luggage or climb over others makes the pre-flight more stressful than it needs to be. (This is obviously not specific to you airline.)"
Pros: "Had no problems. Everything went smoothly thank God."
Pros: "boarding process"
Cons: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Pros: "Crew did their best!"
Cons: "Our flight was delayed over 3 hours. Other Advantage members have already received bonus miles for their inconvenience. I am also an Advantage member and have not received bonus points and am unable to get ahold of anyone."
Cons: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Cons: "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
Cons: "The flight leg PHL-LIS was the most unconfortable transatlantic trip I ever experienced. The plane was small, tight and no head support made this the worst transatlantic flight of my life, easily comparable to any low cost airline."
Pros: "Getting out of the plane! and the landing was very good."
Cons: "Bad service no entertainment besides a one very childish movie. My tray stayed with me the whole flight, I had almost to beg to take it and never s flight attendant seem happy, pleasant or even profissional. The landing by the pilots was amazing."
Pros: "Not much."
Cons: "There are NO ENTERTAINMENT, and I had two flights that were more than 5 hours each. It was not operated by British, it was actually American Airlines."
Pros: "Crew and promptness"
Cons: "No entertainment for each seat. No cellphone charger."
Pros: "The flight had a delay of 4 hours in Philadelphia. I missed the appointment in Lisbon for which I was flying in the first place. Furthermore, I had purchased the ticket with the intent of flying with British Airways and found myself in a charter from American Airlines. I wish to be compensated for this mistake. Thank you"
Pros: "Boarding was fast and easy gate agents were awesome."
Cons: "Older plane. Very uncomfortable"
Pros: "Flights were on-time, planes were clean/newer, snacks were good."
Cons: "Their boarding/de-boarding process was quite inefficient - they have boarding zones, but then you just go to a shuttle and it's a free for all at the plane."
Pros: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Cons: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Pros: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Cons: "The customer service was terroble. My daughter was humiliated."
Pros: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Cons: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Pros: "Food, Service, overall feeling of flight and crew"
Cons: "Leg room"
Pros: "Treated like a person not a ticket"
Pros: "No complaints"
Cons: "It's was good"
Pros: "The flight was smooth and the coastline views were amazing."
Cons: "No in-flight entertainment. Poor quality sandwiches."
Cons: "flghit Porto/Lisbon 1 hour delay"
Pros: "Easy and efficient boarding"
Cons: "Delayed flight No food/drink service offered"
Cons: "My son and I were scheduled to leave Providence to Philadelphia on Monday at 6:05. Flight went through a series of delays until we were finally informed that our flight would not make the flight departing Philly to SF. Rather than fly to Philly during the DNC, we decided to SPEND ANOTHER NIGHT IN PROVIDENCE and take the flight out the next day. This part of the trip caused me to lose a day of work and spend more money on a hotel and meals. This was very poor planning on your part since there were flights flying in and out of both places, but your company was short one aircraft that would have gotten my son and I home on time!!! This was my last flight on American Airlines and I will be sure to spread the word to my friends and family that you have become too unreliable!!"
Pros: "The plane broke in D.C. I had to rent a car to finish the last leg of my trip. They probably won't reimbursement me for either. I try never to book with AA, but it was last minute and I didn't have a choice."
Cons: "Stop saying sorry and just be better."
Pros: "too many gate changes and delays"
Cons: "Seat was terrible. Too tight and next passengers body too close. Avoiding them made it uncomfortable."
Pros: "I sat in a seat that wasn’t my assigned seat, and no one said anything. It was awesome!"
Pros: "Food in premium economy was pretty good."
Cons: "Flight was 2 hours late leaving Heathrow"
Pros: "The boarding was good and effective, Entertainment was good."
Cons: "The crew did not pay attention to my requests for beverages and forgot to bring me what I have asked."
Pros: "Overnight flight so slept. Flight attendants were friendly and helpful."
Cons: "Cramped seating. No entertainment."
Pros: "Got an upgrade to premium economy"
Cons: "Rude staff , flight was delayed, child sitting next to me kept kicking me and his mother wouldn't say anything to him staff also didn't do anything."
Cons: "Late to take off, thankfully I had booked my flights far enough apart as this also happened last year on the same trip/flight."
Pros: "The flights went smoothly overall. The crew was friendly."
Cons: "The movie selection on the tv was limited."
Cons: "Food is tasteless and it is too crapped. No leg room on planes"
Cons: "Plane was delayed 30 minutes-1 hour on tarmac prior to takeoff for deicing"
Cons: "Again, very rude staff, not helpful at all."
Pros: "Screens on seats Boarding with kids still OK to do early"
Cons: "All the rest Barbados gate agents are as bad as it gets Planes were dirty Food options Food shortages Etc..."
Cons: "Power outlet's didn't work"
Pros: "Ease of boarding - no long queues. Offer to put hand luggage in the hold with no charge."
Pros: "Affordable and timely."
Cons: "Hard seats, no room for carry-on luggage, and not even a free cracker."
Pros: "Great service, multiple meal/snack services and staff was friendly and helpful when needed,"
Cons: "The customer service line through telephone was not very helpful and seemed to cause more worry when we ran into a problem with our flight."
Pros: "At least you get a drink and small snack on a 5+ hour flight."
Cons: "Air Canada Rouge is cramped, uncomfortable, and run poorly. The only bright spot on this flight was the captain who got out of the cockpit and loaded our luggage himself when it was apparent after an hour and a half that the ground crew was not going to do it."
Pros: "Getting off the plane."
Cons: "My flight was delayed and that's understandable, my luggage however was lost and I was not fully informed about the delayed luggage process with Air Canada. Now I will be at least 4, maybe even 5 days without my luggage at an international destination."
Pros: "Friendly crew, modern aircraft"
Pros: "This flight was not full, so it was a pleasanter experience than expected. Actually, I slept through most of it."
Cons: "flight was delayed, but only by 2 hours, which doesn't even seem that bad. The gate was changed TWICE, which really wasn't awesome, and the 3rd gate did not have enough places to sit down."
Pros: "This was not a Luftansa flight!! It was Air Canada Rouge which is a budget airline that doesnt compare to Luftansa"
Cons: "The fact that it said thia was a luftansa flight when in fact it qas not"
Cons: "2 hour delay, lack of connecting ticket made me have to go through security all over again, the "entertainment" is an app for your smartphone/tablet."
Pros: "The plane was nice, updated entertainment options, crew was very friendly and trilingual."
Cons: "Food was nothing to write home about, but it served its purpose."
Pros: "Once I made my flight (the next day) everything went smoothly"
Cons: "Online checkin does not inform passenger if their passport is suitable for travel. Although my online checkin was successful, once at the airport the attendant would not allow boarding because expiration was within 6 months of travel - a requirement for certain countries. It would be much more efficient - for airline and passengers - if the online check in system can catch this before arrival at the airport."
Pros: "The food was pretty good!"
Cons: "*The in-flight entertainement required you tonise your own mobile devices, but locks "premium" content (movies) and forces you to install an app to view it - which you can't do once your on the plane and have no wifi. Also, there's no way my iPad would've lasted 7h without a charging port anyways..."
Pros: "On time and efficient"
Cons: "To pay American dollars for baggage on AC coming back to CANADA or to pay AT ALL for a bag"
Pros: "The price was outstanding. The entertainment was excellent. Staff very friendly"
Cons: "Food was really bad. I mean we left France and that's the good capital of the world, but none of it made into the plane."
Cons: "We had no tv couldn't charg my cell no one told as y it wasn't working"
Cons: "They didn't have enough room for my carry on so they forced me to hold it on my lap for the entire flight. When I asked if it could be checked, they said no. This was a big safety hazard which shouldn't be overlooked."
Cons: "They picked randomly who gets in the flight and who didnt"
Pros: "I breathe threw my neck & I'm used to putting the air blower on my neck for extra air. These planes had none. We were surprised. And room between the seats was tight."
Cons: "7 hours flight delay"
Pros: "On board entertainment available and more room. Not a full plane"
Pros: "The crew- very pleasant and attentive. Also the lady that checked us in at the airport in Barcelona was super helpful and tried her best to get us 2 seats together . She even blocked the seat in the middle of us!"
Cons: "No Entertainment - no screens for such a long flight"
Pros: "The crew handled things well in spite of some turbulence closer to EWR. Thanks for a smooth and easy ride into NYC/NJ."
Cons: "Small legroom and poor selection in the entertainment provided via wifi"
Cons: "Delayed Sat on a parked plane for 4 hours in PHL before taking off Missed Connection in Toronto No compensation/help with food or hotel"
Cons: "I didn't like that I did not get home on the original day specified. I didn't like that my luggage was lost because you all directed me to another airline to get home. It was very stressful and exhausting."
Pros: "The fast boaring"
Cons: "The 3hr delay. Not many announcements. No one at the gate/desk. Had to be in a crowded gate area with no choice."
Cons: "Very poor communication and co-ordination when flight was delayed and then cancelled. Rebooking was only available via the phone, even when at the airport, with a 45 minute hold time. Everyone kept passing the buck to another, and no supervisors were around. Terrible customer service!"
Pros: "Flight was on schedule"
Cons: "Plane sat on Tarmac for 45 mins Flight attendant was busy chatting personal matters non-stop and was loud, when passengers were totally annoyed from waiting 45 mins to deplane"
Pros: "Not much"
Cons: "The crew member wasnt letting me on my connecting flight which i was late for because of delays Air canada caused for the previous flight. Even though my connection was grounded for an additional hour. Worst airline ive ever been on."
Pros: "The boarding was efficient."
Cons: "Seats weren't comfortable even with an empty seat beside me. Vegetarian meal was not good at all. The general pancake option was gone before it even got to where I was sitting and the omelette was old school flights.. Which in this case was really bad."
Pros: "Wide seats."
Cons: "Small leg space. No window by seat. The seating map did not make this known, otherwise I would have chosen another seat."
Pros: "Flight crew was nice"
Cons: "Where do I start. Plane was very late taking off but the biggest thing was that I paid extra for a premium seat and I think it was worse then any regular seat. Waste of money!! Now the food. It sucked and there wasn't much of it. Dinner was at best skimpy and " breakfast" was a piece of some kind of cake. That was it!"
Cons: "My chair didn't lean back and the entertainment monitor did not work for about 2 hours."
Pros: "TV, music, and Movies were available at no additional charge. The passed out headphones also at no charge. All of the movies were available with subtitles in many languages. The were snacks, a dinner and breakfast plus a beverage service in between. Pillows and blankets were provided."
Cons: "I would suggest travelers bring their own headphones. Although the ones given out were functional the sound quality was poor."
"United is on par with Spirit only l pay 4 times the amount"
Cons: "Very crowded plane."
Pros: "Crew was efficient and helpful. Captain kept us posted along the way. They also keep air flowing when we were delayed to take off so everyone is comfortable inside the crowded cabin."
Cons: "Crew should try to wake me up for meals. Luckily my fellow passengers did. Otherwise I would have missed all my meals."
Cons: "Keeping time my 14 hour flight turned into 40 hours!"
Pros: "Emergency exit"
Cons: "Extra blankets as emergency exit is terribly cold Boarding"
Cons: "arrived 24 hours late. had to stay overnight in Newark. And United lost our luggage. The worst trip I have ever had."
Pros: "I liked that the plane didn’t crash!"
Cons: "I don’t know, maybe having FOOD ON THE FLIGHT ACROSS THE COUNTRY INSTEAD OF JUST CANDY?"
Pros: "Good flight, decent crew. Food was okay."
Cons: "My entertainment set didn't work because the headphone jack was broken so that was a major bummer."
Pros: "NOTHING!! I had to book them another flight thru another airline, because they had a delayed stating weather issues when it was nice and sunny so they couldn't make it on time. I will never trust United Airlines not for myself or any on my family members, nobody period!"
Pros: "Crew was great. Let me sleep and was pleasant and professional."
Pros: "Fast boarding and helpful crew."
Cons: "Food was cold and soggy."
Pros: "The food was very good. The crew was very pleasant and accommodating. A bit late leaving but time was made up in flight. All in all a pleasant trip."
Cons: "Some of the entertainment screens were inoperative. The occupied light for the forward restroom (in business class) was not working so you never knew if it was free or not."
Cons: "the stewardess and steward bumped seated me continually when I complained she told me it was tight inexcusable"
Pros: "On time departure and arrival and a friendly crew helped keep this flight smooth despite some turbulence. The fact that there have been electrical outlets on this route for so long is a testimony to the Continental heritage."
Cons: "The seats in economy are just so tight that sleep on this short overnight flight was almost impossible. The lack of more recline (as in the recarro sears used on the LH/LX products) and short pitch make it hard to either work or sleep. The small plane size makes this sardine feeling worse and slows service to the rear of be craft."
Pros: "Pretty smooth despite high winds and on time."
Cons: "Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again."
Cons: "entertainment was intermittent"
Cons: "Ride was bumpy"
Pros: "Great staff and breakfast was very refreshing. Will definitely fly with United again."
Cons: "Pretty good. I'd fly united agsin."
Pros: "We got to Lisbon"
Cons: "The entertainment system in 36E didn't work. The sound in 36D what a lot of noise (it made it unusable)."
Pros: "Nothing, the fact that they were my membership partner for milege"
Cons: "Food was bad, boarding process sucks , seat sucks for first class, no free wifi , old dated devices , was not offer personal device on first class, crew seem mad all the time"
Pros: "The check in with united was rather disappointing. The staff working with united were not clear with instructions and rather rude. Checking in can be a rather stressful process when there are long lines and tons of people.... this person was just short, unclear and rude."
Cons: "Please see above"
Pros: "The flight attendant was very nice. She tried to let one particular person off plane first so that he could run to catch his connecting flight"
Cons: "The gate people were horrible at explaining the delays and then trying to set up alternatives. Quick tip: offering "free water" when your flight is delayed 1.5hrs so several people will miss their flights is not enough."
Cons: "The flight was delayed by 2 hours causing me to miss my connecting flight to Indianapolis. Went to the service desk to re-book, and nothing could be done to get me out in time. Customer service was not great. I was flying to see my daughter graduate, and the only time they could get me out was when the graduation started. No hotel vouchers were given for the delay either, so the airport bench ended up being the bed. So I ended up being stranded in Newark for an additional 8 hours to just miss her graduation."
Cons: "Plane seating was tight"
Cons: "4 hours late, bad food, stressed staff."
Cons: "2.5h hours delay almost made me miss my second flight that day. Also agent didn't seem to know anything so wasn't able to help."
Pros: "I received an unexpected free upgrade to first class. Two thumbs up!"
Cons: "No complaints. Every aspect of the flight met or exceeded my expectations."
Cons: "One hour delay, no microphone to hear what the desk staff was actually announcing, desk staff were also completely unprofessional. Made my connecting flight by less than a minute thanks to SPRINTING through the airport because of the delay - a less able bodied person would not have made it. Overall ridiculous and dissappointing"
Cons: "The fligjht diidnt happen. I double booked the flight. But when I tried to adjust it I wasn't allowed to without crazy fees. This was after an agent told me that he would wave the fee. Their not on the same page and they do not honor what you're told."
Cons: "It was cancelled in the early AM, due to equipment failure"
Cons: "Had flight delays and then had to get off plane because of maintenance. Ok I get it . No one wants to stay on a broken plane. But staff was just as aggrevated as the customers. I chose to reschedule for next day due to massive delays today. But compensation was even brought up. Not even points??? Ugh"
Pros: "Plane was filthy & disgusting! I asked the stewardess for a towel to wipe down my table that was covered in sticky gunk, she just handed me a Wet One. Passengers table next to me was the same. My checked was only 3 lb over the 50 lb limit. United actually made me take 3 pairs of dirty jeans out & carry them with me in a Target shopping bag! Ridiculous!"
Pros: "Nice comfortable flight slept through the flight"
Cons: "The delay of the flight"
Pros: "It was a small plane and it made up for some lost time in the delayed departure. The one air stewardess was also nice."
Cons: "Waiting for hand luggage on arrival slowed me down to catch my connecting flight. The flight was delayed to start with."
Pros: "Early arrivals"
Cons: "On the express smaller planes you have to gate check your rollarboard suitcase which is fine but if your in first class they dont have a separate tag from economy class so i got my bag last even tho i was in first."
Pros: "Econ Plus was nice. Flight was fine."
Cons: "GA called for all "people with disabilities" to board first. How about simply asking for people who need a little extra time...PWD's is a bit of a label that doesn't work for me. While we were boarding the white female FA made a snide comment that maybe passengers should not bring more than one bag. She was also rude to the other FA."
Pros: "Nothing flight got canceled and they couldn't even get me out the same day .. Due to there Maintnence issue most horrible expierence"
Cons: "Everything ruined my boyfriends bday with there Maintnence problem"
Pros: "3 seats for me"
Cons: "Wifi entertainment system not functional"
Cons: "The wifi onboard was broken. There were no t.v. sets to watch."
Pros: "The email updates on flight gates."
Cons: "Crew members were not helpful."
Cons: "Flight left 13 hours behind schedule. No hotel room provided."
Pros: "They have a snack and a drink on such a short flight."
Cons: "No leg room or entertainment. Receiving baggage after the flight took 15 min (carry-on baggage)"
Airlines flying from Rhode Island to Lisbon have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Rhode Island to Lisbon
Masks required on board, masks provided on flights from Rhode Island to Lisbon
Social distancing seating
Middle seats unavailable to book on flights from Rhode Island to Lisbon
Testing for antibodies, testing for symptoms for flights from Rhode Island to Lisbon
Waiving of change fees. Search flexible flights from Rhode Island to Lisbon