Daily cleaning, installation of cabin HEPA filters on flights from Rhode Island to North Dakota
|August||Best time to beat the crowds with an average 6% drop in price.|
|December||Most popular time to fly with an average 18% increase in price.|
Average price round-trip
|$463||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Crew was great! Friendly"
Cons: "Monitors for in flight entertainment didn’t work."
Cons: "TVs/outlets on my side and section of the plane were not working."
Pros: "Delta flight are always comfortable."
Cons: "Not having a 3 hour delay."
Pros: "Great crew!!"
Cons: "Boarding was a bit slow!"
Cons: "90 minute delay"
Cons: "Aircraft was too warm. Needed more air!"
Pros: "The crew was gracious, kind, and very accommodating. Lots of leg room and comfortable seat on the A321, “my flight” on the screen"
Cons: "Video feed from the nose and underbelly of the plane in flight as an option on the screen"
Pros: "The flight was on time and they did give free snacks! Nice change!"
Pros: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Cons: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."
Cons: "Taxied at ORD for 45 minutes waiting for a gate to vacate."
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pros: "The turkey sandwich was okay."
Cons: "I was seated next to an extremely large man. I possessed only half of my seat for the duration of the six hour flight. I asked a flight attendant to move me but she said the flight was full. There should be a protocol for passengers over 300 lbs."
Cons: "No room to move very cramped"
Cons: "Touch screen not very sensitive, required a lot of tapping to click."
Cons: "Another delayed flight due to equipment problems"
Pros: "After the long overseas flight this was quick. Nice that it included snacks and beverages."
Cons: "Had to sit on the run way a bit as we were coming in at Albany but not for very long."
Cons: "We shared beverages The bathroom was barely big enough for a small person There isn’t enough room per passenger seat"
Pros: "Nice crew. Comfortable seats."
Cons: "Peanuts and water was “snack”"
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Friendliness of attendants. Quality/quantity of snacks."
Cons: "Hip room/leg room."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Cons: "7 hours delayed. Poor front desk worker, nice flight attendants!"
Pros: "Good snack selection, plane departed on time, no issues."
Pros: "Flew into bad weather event with thunderstorms, lightning and tornadoes. The flight was relatively turbulence free, flt had only one attendant in the cabin however she was able to serve beverages and snacks asks made sure everyone was comfortable. Can't thank Delta enough for the professionalism of their crew, great service and communication, and for getting us home safely. Thank you!"
Cons: "Made us pink tag carry on bags on flight deck. Had to retrieve bag from baggage claim after flight. My bag landed on the belt completely open, clothes and laptop hanging out bag onto belt, bag was damaged, zipper broken with holes in the fabric, bag was soaking wet! No one at airport able to assist with a damaged bag claim. Very disappointed in the Baton Rouge airport and lack of available staff to handle baggage issue."
Pros: "The plane had a ton of room."
Cons: "Then our connecting flight had extremely rude crew members who made us feel as though our experience was less important than the “sky members”. Super HOT on the plane as well."
Pros: "Great movies...."
Pros: "Very grateful they moved me to an earlier flight when mine was delayed due to weather. Impressed with entertainment options."
Pros: "on time"
Cons: "Both ATL-SGF and SGF-ATL flights got cancelled, requiring 2 overnight stays in Atlanta, including Christmas morning."
Pros: "Flight was on time"
Cons: "I was in a middle seat on a sold out plane. The person in the window seat was so large the arm rest between us would not go down and he extended into my space. Fortunately the flight was short but the combination of shrinking seats and widening fliers make flying uncomfortable."
Pros: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Cons: "Nothing negative to say!"
Cons: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."
Pros: "I got upgraded to a Delta Comfort+ seat. This gives me more space and more comfortable."
Cons: "Was not given a chance to select seats in advance. Also was not advised where I should go to get my boarding pass because there is no China Southern counter at Detroit airport."
Pros: "I'm very satisfied."
Cons: "No comemt"
Pros: "Very clean plane and comfortable. Great friendly crew and very good service."
Cons: "Wifi service was slow but acceptable. Not a big issue."
Pros: "Very on-time and fast, respectful crew."
Cons: "The airplane was old and with no entertainment."
Pros: "My flight was delayed 40 minutes in Detroit after a 3 hour lay over we boarded the plane. Then 45 minutes into the flight they said the landing gear light came on and they would be going back to change plans. My mother with Lymes disease was waiting 3 hours in Providence supposed to arrive a 11:50 instead 2:50am we were so tired missed a day of vacation."
Pros: "The stewards/stewardess were very helpful. The trip was very pleasant."
Cons: "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
Pros: "Both check in and gate agents were friendly and helpful."
Cons: "The boarding process seems to have some hiccups...like everyone crowding the gate and the wrong people boarding at the different boarding times. This all began when airlines charged for baggage and carry on became the only way to travel without excess fees. There is not enough overhead storage for everyone to carry-on so let's go back to no fees for baggage. The boarding process will become smooth again."
Pros: "Frequent food offerings throughout the flight."
Cons: "Boarding the plane was not easy. We had to show our passports to a man who quizzed us on where we were coming from, where we were going, and asking questions about our luggage. After that we had to go through another security point and scan our boarding passes, but most people could not get through with our boarding passes, so we had to get in another line to show our passes to our agent. It was very stressful since we were running late since the border control line was so long! While it was stressful, I am glad that they were careful regarding the security,"
Pros: "Upgraded to first class so had more room, nicer seats. No lines at TSA, had the first gate past security so a short walk. Nice shopping and food choices."
Cons: "No meal served on flight, only drinks and cookies / popcorn. No entertainment at all. You have to provide your own device. There was wifi but not free, it was so slow I couldn't download the entertainment app, so I gave up and slept. No access to Delta lounge with domestic first class WTF?"
Pros: "Availability of First Class service was the only saving grace."
Cons: "Delays longer than the scheduled flight time. Entertainment options are limited in the time of such a short flight. Long distance between gates when you have been forced into a hurry by delays."
Pros: "First flight was not sold out which allowed me to change seats"
Pros: "suppose to be Delta but operated by West Jet"
Pros: "While the process was confusing, the staff were quite pleasant and actually seemed to enjoy their job."
Cons: "The boarding process is very confusing. There are so many different boarding priorities and programs, it is difficult to know where you are in the boarding process. Even if you have a ticket labeled as Group 1, you may still be one of the last boarded because of all the different programs that have priority over you. Would be better to limit the advance boarding to people who need extra help and a single program. This leads to the question, why are there so many different programs? Wouldn't it be easier to have a single loyalty program? If you don't qualify for advance boarding because you did not purchase a first class seat, or you haven't reached the advance boarding requirements, you don't qualify. Let's start thinking about the customer again, and less on the profit margin. How would one of your executives feel if they had a boarding Group 2 and 85% of the plane was already boarded by the time your group was called, thereby limiting the space for your correct size carry-on? One more thing that would be beneficial, enforce the size limit for carry-on luggage. I have been to airports that limit the size with a box on the x-ray machine so you can not even get an oversized piece of luggage through security. Just one idea for the industry."
Cons: "Delta didn't fulfill our trip from Atlanta to Allentown"
Pros: "Despite efforts of most airlines in America it seems like they can't get it together like the foreign ones. ..I've very recently flown vigrin, garuda, malindo, and Cathay and they are miles above in service and comfort."
Pros: "The staff of Dekta were welcoming as well as helpful. The flight was professionally run and I enjoyed it."
Cons: "The auxiliary power went down before we took off. However, the flight captain assured passengers that procedures would be followed to assure our safety. We waited on the plane for 10 minutes and then took off. Thanks to staff for following safety procedures."
Pros: "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
Cons: "Snack would have been nice. Haven’t eaten since 6am before we left providence"
Pros: "Flight was short."
Cons: "Everything else"
Pros: "Crew were good"
Cons: "Way late. This flight has been over 45 minutes late 1/4 of the time in the last 60 days. Today was the 1 in 3 days."
Pros: "Customer service was excellent, flight was on time."
Cons: "Nothing for this flight."
Pros: "Crew was great."
Cons: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Cons: "Flight delayed over 2 1/2 hrs causing missed meetings"
Pros: "They have Wow Bao in the airport."
Cons: "Being allowed to fly on the plane."
Cons: "Delayed more than 2 hours"
Pros: "Crew was great"
Cons: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Pros: "The flight attendant was very nice and tried to make our long delay tolerable"
Cons: "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
Pros: "Flight attendant was great, plane was comfortable and clean"
Cons: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
Pros: "Crew was very friendly."
Cons: "Seatbelt was far too short for someone plus sized."
Pros: "The flight was on time. The crew was friendly."
Cons: "Too little legroom."
Cons: "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
Cons: "I lost my connection flight to Denver in Miami because of the delay luggage"
Pros: "No problems, arrived early"
Cons: "Flight was delayed six hours. Flight crew arrived late further delaying trip. Connecting flight missed. Promised hotel reservation by American were non-existent when arriving in Dallas. Had to try to sleep in airport. Will never willingly fly American again"
Pros: "very nice crew"
Cons: "small jetcraft"
Pros: "No breakfast"
Pros: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Cons: "American has the smallest seat space out of any airline I have been on and it is heinous."
Pros: "Had no problems. Everything went smoothly thank God."
Cons: "We left late and then got stuck on the tarmac for almost 45 minutes upon returning."
Pros: "Rarely do I find the airline food excellent, or even good. But the Pasta dish on the Amsterdam-to-Philly flight that is what I experienced, absolutely delicious."
Pros: "boarding process"
Cons: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Pros: "Crew updates during a technical issue investigation."
Cons: "This plane is very small for an international flight, and it does not have the proper entertainment system for long flights. To top it off, the plane was very smelly; I got a headache because of it. We also had to return to the gate due to a technical issue and ended up leaving almost two hours late, which defeated the purpose of picking this flight over the rest as it was the one that was supposed to land in Milan the earliest. I will be careful next time I pick a flight to check what kind of airplane they're using. My assumption that international flights have the best airplanes seems to be wrong :(."
Cons: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Cons: "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
Pros: "I like américain airline"
Cons: "I don't like the transfer between the aéroport it take long time plus I pay the ticket for the bus when I ask British crew they sad is free. And I arive to my second fly in last minute.clise to miss the flight"
Pros: "The flight was a one way to PDX and felt fast and not exhausting coming from LHR. First time flying direct. Great food and snacks the staff took care of us. Bathrooms were cleaned over the trip which was great!"
Cons: "N/A - nothing..."
Pros: "Extra blanket and pillow. Empty seat to sleep in. Fairly clean interior for the most part."
Pros: "On time"
Cons: "All well"
Pros: "Ease of checking in by agent. Courteous and friendly staff. On time departure"
Pros: "We had a good flight home everything was good going was a terrible flight a lot of turbulence and attendance weren't very friendly"
Pros: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Cons: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Pros: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Cons: "The customer service was terroble. My daughter was humiliated."
Pros: "Boarding was fast."
Cons: "No internet on plane. Plane was older. Seats were not comfortable. Had to wait 40 minutes in hot plane for our gate to be available for our plane to pull into."
Pros: "Treated like a person not a ticket"
Pros: "The plane was comfortable, food was fine, entertainment was okay."
Cons: "There was an unexplained delay of over an hour. More than that, I found the crew to be extremely rude for no reason. They were short with all responses and showed no care for passengers at all. I was very disappointed in their efforts"
Pros: "No complaints"
Cons: "It's was good"
Pros: "Easy and efficient boarding"
Cons: "Delayed flight No food/drink service offered"
Cons: "My son and I were scheduled to leave Providence to Philadelphia on Monday at 6:05. Flight went through a series of delays until we were finally informed that our flight would not make the flight departing Philly to SF. Rather than fly to Philly during the DNC, we decided to SPEND ANOTHER NIGHT IN PROVIDENCE and take the flight out the next day. This part of the trip caused me to lose a day of work and spend more money on a hotel and meals. This was very poor planning on your part since there were flights flying in and out of both places, but your company was short one aircraft that would have gotten my son and I home on time!!! This was my last flight on American Airlines and I will be sure to spread the word to my friends and family that you have become too unreliable!!"
Pros: "The plane broke in D.C. I had to rent a car to finish the last leg of my trip. They probably won't reimbursement me for either. I try never to book with AA, but it was last minute and I didn't have a choice."
Cons: "Stop saying sorry and just be better."
Pros: "too many gate changes and delays"
Pros: "Flight was late. Sat on Tarmac for 30 minutes at end of flight with no gate to exit."
Cons: "Why can't airplanes be designed with proper toilets that have enough room to accommodate human beings and don't stink up the main cabin?"
Pros: "Good staff"
Cons: "Both flights delayed"
Pros: "red seats labeled for handicapped traveler was great for me with invisible back leg problems. glad AA had seats to fly on since my jetblue was cancelled the 1159 pm flight after mechanical problems. God to have AA ticketing gt open at 330 am to check luggage."
Cons: "long walk to connecting gate & not easyily marked flight status board."
Pros: "Crew awesome. Plane nice and clean Process was fast efficient"
Cons: "SEATS TO SMALL. Food can improve."
Pros: "Good job"
Pros: "I liked that the plane didn’t crash!"
Cons: "I don’t know, maybe having FOOD ON THE FLIGHT ACROSS THE COUNTRY INSTEAD OF JUST CANDY?"
Pros: "We did not have to wait long for our luggage."
Cons: "Our flight was delayed over an hour."
Pros: "NOTHING!! I had to book them another flight thru another airline, because they had a delayed stating weather issues when it was nice and sunny so they couldn't make it on time. I will never trust United Airlines not for myself or any on my family members, nobody period!"
Pros: "I enjoy the plus seats with extra leg room"
Cons: "I found your crew quite unfriendly"
Pros: "On-time departure. Grouped boarding"
Cons: "Had to gate check bag, but I’ve flown this flight often enough to know that. Missed beverage service while dozing . Cart was just 2 rows past and never got a chance."
Pros: "It was fine."
Cons: "Everything was fine................................."
Cons: "3 hour delay. Had to reroute."
Cons: "Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again."
Pros: "The flight was on time. Departure and arrival were bith smooth and staff was friendly amd attentive. Kayak has been my go to when booking flightd and hotels."
Cons: "entertainment was intermittent"
Pros: "I liked ease of check in and the smooth takeoff and landing."
Cons: "I hate that your planes have us packed in like sardines. There’s no room between seats, nor is there sufficient leg room. The airlines have simply gotten too greedy."
Cons: "Ride was bumpy"
Pros: "Comfy seats and a smooth ride."
Cons: "Waited to taxi for almost an hour."
Pros: "Great staff and breakfast was very refreshing. Will definitely fly with United again."
Cons: "Pretty good. I'd fly united agsin."
Pros: "Nothing, the fact that they were my membership partner for milege"
Cons: "Food was bad, boarding process sucks , seat sucks for first class, no free wifi , old dated devices , was not offer personal device on first class, crew seem mad all the time"
Pros: "My flight was changed several times and I almost missed my connection flight international departure. But a lady at 800 customer service took care of everything. Local United personnel at Omaha airport is lack of customer service and handling knowledge."
Cons: "800 number"
Pros: "The flight attendant was very nice. She tried to let one particular person off plane first so that he could run to catch his connecting flight"
Cons: "The gate people were horrible at explaining the delays and then trying to set up alternatives. Quick tip: offering "free water" when your flight is delayed 1.5hrs so several people will miss their flights is not enough."
Cons: "The flight was delayed by 2 hours causing me to miss my connecting flight to Indianapolis. Went to the service desk to re-book, and nothing could be done to get me out in time. Customer service was not great. I was flying to see my daughter graduate, and the only time they could get me out was when the graduation started. No hotel vouchers were given for the delay either, so the airport bench ended up being the bed. So I ended up being stranded in Newark for an additional 8 hours to just miss her graduation."
Cons: "Plane seating was tight"
Cons: "I would like to rate my flight HOME. United CANCELED my flight one hour prior to boarding. PISSED"
Pros: "I received an unexpected free upgrade to first class. Two thumbs up!"
Cons: "No complaints. Every aspect of the flight met or exceeded my expectations."
Cons: "One hour delay, no microphone to hear what the desk staff was actually announcing, desk staff were also completely unprofessional. Made my connecting flight by less than a minute thanks to SPRINTING through the airport because of the delay - a less able bodied person would not have made it. Overall ridiculous and dissappointing"
Cons: "The fligjht diidnt happen. I double booked the flight. But when I tried to adjust it I wasn't allowed to without crazy fees. This was after an agent told me that he would wave the fee. Their not on the same page and they do not honor what you're told."
Pros: "The seats in first class were ok, not wonderful. Too expensive for only 'okay'."
Cons: "It was cancelled in the early AM, due to equipment failure"
Pros: "Plane was filthy & disgusting! I asked the stewardess for a towel to wipe down my table that was covered in sticky gunk, she just handed me a Wet One. Passengers table next to me was the same. My checked was only 3 lb over the 50 lb limit. United actually made me take 3 pairs of dirty jeans out & carry them with me in a Target shopping bag! Ridiculous!"
Pros: "Nice comfortable flight slept through the flight"
Cons: "The delay of the flight"
Pros: "Flight attendants were nice, the plane had wifi"
Cons: "We were sat against the bathroom in the very back and there is no leg room or any chance to lean back, mine and my wife's backs were very sore after the flight. The plane was outdated, I was really hoping for TV but it didn't have it."
Pros: "Early arrivals"
Cons: "On the express smaller planes you have to gate check your rollarboard suitcase which is fine but if your in first class they dont have a separate tag from economy class so i got my bag last even tho i was in first."
Pros: "Econ Plus was nice. Flight was fine."
Cons: "GA called for all "people with disabilities" to board first. How about simply asking for people who need a little extra time...PWD's is a bit of a label that doesn't work for me. While we were boarding the white female FA made a snide comment that maybe passengers should not bring more than one bag. She was also rude to the other FA."
Pros: "Nothing flight got canceled and they couldn't even get me out the same day .. Due to there Maintnence issue most horrible expierence"
Cons: "Everything ruined my boyfriends bday with there Maintnence problem"
Cons: "The wifi onboard was broken. There were no t.v. sets to watch."
Cons: "without notice, plane made significant shift ..about 70 degrees..... Passengers began to scream. after about 5-10 minutes, pilot announces we were 10 miles away from plane in front of us and got caught in its tail wind. I was never so frightened on an airplane as this flight."
Pros: "Same as above...was put on a direct flight on Alaska. Luggage arrived later in Portland but delivered professionally to my home that afternoon."
Pros: "Good crew"
Pros: "They have a snack and a drink on such a short flight."
Cons: "No leg room or entertainment. Receiving baggage after the flight took 15 min (carry-on baggage)"
Cons: "Customer service is horrible. Flight was cancelled then delayed by 5 hours."
Pros: "The crew was polite."
Cons: "The flight was delayed over and over again and then when we got on the plane we had to wait a very long time to take off. The entire flight the air conditioning barely worked and it was extremely hot while we were stuck waiting to take off. No explanation or apology from any crew about the air."
Cons: "Flight delayed and I had to literally run to the next flight"
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful!"
Pros: "I liked that you guys had free movies. Good ones at that."
Cons: "I didn't like the snacks."
Cons: "I wish there was more food included with the flight instead of us having to buy food on the plane, especially on a flight that was almost 6 hours long."
Pros: "Nice plane for a small one"
Cons: "Bumpy ride."
Pros: "The crew and attendants were professional. The seats were like sitting on a wooden bench, but that was expected. You get what you pay for from a CHEAP airline."
Cons: "It could have been on time . Not 3 hours and 45 minutes late!!!!!!!!!! When i came back to the airport the second time I got there 43 minutes before the flight YES, 3 THREE MINUTES after their cutoff time for checked bags, and they would not check my bag. I had to pay $16.00 extra to carry it on. I travel 7 months out of the year and have never had anything happen like this before. I was the only one in line and the "Customer Service" person was indignant and reminded me that i was the last person to sign in. I guess the last people to sign in, or maybe all people that sign in get treated with utter disrespect. I am 3 minutes late, Frontier is 3 hours and 45 minutes late and i am the one who gets treated with disrespect . Horrible!!!!! Inexpensive airline, NO they are a CHEAP airline that doesn't give a damn about its customers. I will be going to the internet, the Points Guys, the FAA, and to their corporate offices next. Although I won't be expecting a response from their corporate offices because the culture of CHEAP customer service starts at the top!"
Pros: "The view."
Cons: "The seats"
Cons: "Free pretzels or cookies"
Pros: "The flight crew was by far the most entertaining I have ever experienced."
Cons: "Free in flight snacks."
Cons: "Late departure again! Poor everything! Frontier sucks!"
Cons: "Bathroom was beyond tiny"
Pros: "Leg room, fun crew"
Cons: "Not sure the point of flying the "no frills" airlines. It certainly wasn't cheap and no carry on and plastic seats makes we wished I booked Delta."
Pros: "Very little. It’s a budget airline and it shows."
Cons: "Plenty. It’s budget in every sense of the word. Everything is an upcharge. Seats don’t recline. Water ain’t free. No snacks. Seats are thin and you’re jammed in. The check in staff is pure amateur hour compared to traditional carriers. Baggage claim was a bewildering mess."
Pros: "Nice ride. Nice crew!"
Cons: "Tight seats"
Cons: "Mechanical problems both ways. Never flying with them again"
Pros: "Nice, roomy plane, on time flight"
Cons: "No free drinks or snack"
Pros: "Crew was nice"
Cons: "Frontier seats do NOT recline!! Enjoy that for a 4 hour flight!!!"
Pros: "Friendly staff smooth flight"
Cons: "Gate change and then a flight delay. This may be our one and only flight on Frontier."
Pros: "Pilots seemed to know what they were doing."
Cons: "Flight was delayed 3 1/2 hours. Staff gave no reason for delay and were annoyed at the customers for asking questions. Staff in the plane was the worst I have ever experienced. They simple cared nothing for their jobs or the customers"
Cons: "The waiting and the departure time changing every hour. The excuse they gave us no polite at least that’s what we were told,"
Cons: "I don’t like that baggage is a fee, seat is another, and even snacks are another."
Pros: "The crew and especially the attendant at the baggage counter were all super nice and helpful"
Cons: "Everything else. -2.5 hour delay with no explanation or updates -Upcharges for everything -$45 to check a bag? -Uncharacteristic scary altitude drop-we are frequent flyers and felt like we were crashing -If you’re going to upcharge for everything including water, at lease offer the damn internet for a fee like everyone else. Nothing offered for in flight entertainment whatsoever. -expensive, poor food"
Cons: "Arrived 25 minutes prior to the flight, after checking in to hours before the flight. No electronic ticket available and no printers available at frontier ticket counter. No front tier personnel available. No front tier electronic kiosk to print tickets. Missed my flight because I could not get through security. Frontier need to upgrade their customer service at Providence TE Green Airport. It reads poorly and I will not fly frontier again"
Pros: "I liked the boarding process. I liked the crew."
Cons: "Why arent we offered free beverages and in flight snacks? At one time it was a regular occurance. Is the cost that great for a bottled water and a bag of pretzels?"
Pros: "The assistance was very helpful because my Mom is disabled. The crew n boarding was very good with the treatment for my Mom n nephew."
Pros: "The inexpensive price until it came to paying for my luggage. The inability to pay for luggage begore boarding."
Cons: "The baggage price was to expensive."
Pros: "All perfect"
Cons: "luggage was more expensive than the flight"
Pros: "Not to much."
Cons: "Was like riding a city bus. Even in row one didn't have much room to stretch out. Check in took awhile. Only thing they had going for them was good pilots and staff. But the planes are trash no entertainment, little selection of food and drinks. Don't suggest at all."
Pros: "Frontier had a very nice/helpful/empowered young woman working at the check-in counter at SLC and later at the gate."
Cons: "Frontier has unclear fees, so be warned. Kiwi.com never offered me the option to purchase a bag; I had to go to Frontier's website to do that (confusing enough, but also, I shouldn't have to use two websites). However, to purchase a bag, I had to pay an $88 booking fee because Kiwi.com couldn't check me in. The nice young woman at Frontier check-in counter in SLC took mercy on me and only charged me $45 for my bag instead of $60. Their customer service was chat-based and VERY slow (not to mention they had no way to actually help me). I contacted them twice; once to cancel the flight (they charged a $20 fee to do so, which I thought was illegal within 24 hours) and once to deal with the bag fee issue. I would NEVER use kiwi.com again."
Pros: "I appreciate the pilot's skill - I get motion sickness very easily and this flight was very smooth. I'm grateful!"
Pros: "Cheap one way non stop options"
Cons: "Every bit of it"
Cons: "There's no "complimentary" snacks on Frontier. Which is fine, their flights are cheap and comfortable and the snacks are affordable. I also don't really appreciate having to pay for a carry on. I knew about this so made sure my bag would be considered a personal item, but I just don't know how I feel about that as a backpack may not even fit under that seat. But again, the flight was cheap. So, I don't know."
Pros: "Not much."
Cons: "Where do I start. Ticket counter at check in is an abomination even if you did it online as they suggest. The airline groups together those needing check in and those dropping off bags which makes no sense at all. Results in a long process. Nickel and dime you until the savings from a traditional airline is non-existent. Seats are uncomfortable, crew is unpleasant. No wifi or entertainment. And baggage is always delayed. Pay the money for a regular airline."
Cons: "Seats are hard and uncomfortable. Very small drink tray and lights are not adjustable."
Cons: "5 hours late, bad seats, no service, swapped the airplane for a smaller model. Never more flying frontier. The worst airline. Finally had to wait 20 min.for the gate at arrival"
Pros: "Cheap, comfortable and friendly staff"
Cons: "Getting off the plane took forever on both legs."
Pros: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else."
Cons: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. Not worth it at all!!!"
Pros: "The price was right, and the flight was on time. The crew were friendly, and the airplane was quite clean."
Cons: "The baggage restrictions were draconian, and the seats were not the most comfortable (but not awful)."
Pros: "Absolutely NOTHING"
Cons: "Totally disorganized airline from check-in to exiting the airplane. HUGE lines to check in. All lines are mixed. They have no organization or control and on top they have poor trainings people. They charge extra for every single thing including a carry on. The airplane was freezing cold. Will never fly frontier again"
Pros: "Got it over with asap"
Cons: "Fee for checking in luggage is bull, almost left my luggage at home because of th cost."
Pros: "The crew was friendly and entertaining"
Cons: "Overhead compartments were full too quickly"
Pros: "There is not a lot of leg room and I'm 5'6""
Cons: "Really cramped seats"
Cons: "I was unable to return home with the purchased round trip package. Other airlines were able to get people home, but Frontier didn't have it together. I had to book a train to get home (2000 miles!!!!). Also, payless car rental was really pushy on upselling us to a higher price AND there were engine problems with the car... then.. called be several days after the drop off to tell me they didn't know where the car was..... Perhaps this wouldn't have been so bad if my family had been traveling for vacation purposes; not for a funeral..."
Pros: "The price."
Cons: "Small uncomfortable seats. Having to pay for everything separate. If it was a longer flight it would have been miserable."
Pros: "Stewards were professional"
Cons: "Experience started with sitting on plane for 2 hours or more while maintenance was fixing thermostat, then plane was shut down for 10 mins., then had to wait another 10 for plane to reboot. All this didn't work, so we were told get all your stuff, get off plane then go wait at another gate to reboard another plane...so family plans were ruined since we all arrived 3 hrs later starving, thirsty & tired.. . No compensation was offered for all the inconvenience and we paid a high price for this flight that you had to pay a lot for a carry on. Flight home was at least 2 hr delay. Also not sure why entertainment is on survey since there wasn't any, or food since not even peanuts were offered and comfort??? Noticed less space pet person since my last flight and even the tray was tiny. None of our group of 7 will fly Frontier again, and will make sure everyone who asks about our trip will hear about our awful experience w/Frontier."
Pros: "arrived 30 minutes early"
Cons: "the seat were hard and uncomfortable"
Pros: "Seats were comfortable"
Cons: "Nickled and dimed for soda and snacks"
Cons: "The gates were not on my boarding pass, and I didn't enjoy hunting them down. When one of my flights landed, we circled the airport for 25 minutes looking for a place to let off the passengers."
Cons: "They changed the time like 5 times, almos cancel the flight. I was going to miss my conection so I ended up buying a Delta ticket and then they told me that the flight was on again in schedule. Just a horrible mess and when we landed in Washington DC I figured it out that they lost my bag. I will never fly Frontier again in my life."
Airlines flying from Rhode Island to North Dakota have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Rhode Island to North Dakota
Masks required on board, masks provided on flights from Rhode Island to North Dakota
Social distancing seating
Middle seats unavailable to book on flights from Rhode Island to North Dakota
Testing for antibodies, testing for symptoms for flights from Rhode Island to North Dakota
Waiving of change fees. Search flexible flights from Rhode Island to North Dakota