Daily cleaning, installation of cabin HEPA filters on flights from Riviera Ligure to Monterey
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Scores according to KAYAK customer reviews
Pros: "The crew was efficient. They seemed to care about the passengers' comfort. Also, even though the flight left late, they made up the time while in the air. They are the reason with I gave the excellent rating, despite some other misgivings."
Cons: "Lufthansa food service seems to have been deteriorated somewhat over the recent past. Especially the snack before landing seems laden with mayo (plain bread might have been better!)."
Pros: "Very friendly crew, great seats in economy with lots of legroom."
Pros: "The crew on the jet were fine. The entertainment was good too."
Cons: "The crew at checkin we’re pretty awful. They were rude and not very helpful. I witnessed 3 customers have poor service in front of me and then they weren’t helpful with me either. The plane changed and I had paid for a seat and I lost my money and the seat I paid for and was never notified."
Pros: "Above expectation"
Cons: "Upon arriving to Frankfurt airport (gate Z) from Boston, i had an hour to make it to gate A including passport control. Once I got to to gates A50-69 I was told that i had to turn back and go through a different passport control as the one close to gates A50-69 was too busy/full. So I turned back although i had no specific gate number where the passport control was. Once I got there, after 10 mins walking (around gate Z20) around and asking lufthansa staff I came across a rather long queue. At that point I only had 30 mins until my flight to Budapest was boarding. I knew I would not get through that queue on time and there was no assistance. So I decided to turn nack and go back to gates A50-69 assport cobtrol where luckily there was no queue at all. I do not understand why i was turned away by staff the very first time I got to that passport control and why there was no assistance by airport staff. Not happy at all about that."
Pros: "Food was bearable"
Cons: "Delayed, the gate was changed 3 times."
Cons: "Requested assistance in Budapest for my 84 yr old mother that walks with a cane for the Frankfurt airport and Baltimore. No one showed up. Lots of walking at Frankfurt and having to board out on runway up all the steps was not easy."
Pros: "Plane lwas delayed for 4 hours. The ground staff work hard to help out and give updated information. The Crew on plane worked hard, great service. Main issue: It was extremely cold in the plane, neeeddd to blankets to feel comfortable."
Pros: "Excellent service and food"
Cons: "Boarding at Bologna was a nightmare. The Check-In lines opened late; the number of desks open was limited; took over an hour to check in for flight"
Pros: "Crew and food were fine and movie and tv options not bad"
Cons: "Music options were lacking"
Pros: "The staff was courteous,friendly and helpful. The Plane was on time. The crew took time to tell us what we would be seeing as we flew, it was a beautiful morning for the flight until we experienced overcast skies in Austria- Germany. The staff did their job well with minimal comfort disruption."
Cons: "I would take this flight again. The only thing I would change is unloading procedure of walking down stairs on the outside of the terminal, then loaded on a stand up bus for a rather long ride to the terminal. It reminded me of London. But, I guess it is something you have to deal with."
Pros: "Pleasant cabin crew."
Cons: "DREADFUL seats for the price. Small, coffin-like affairs packed together like proverbial sardines. I can't believe there are still middle seats for this price on a modern wide body aircraft. I was on the inside and had to step over my neighbor. The food choices were so unappetizing that I opted not to eat. I usually fly SAS business class, and based on this experience with United, I will go straight back to SAS. They offer better service, better menu choices, and first class seating for the same price. Easy decision."
Pros: "Great service. everything was on time, or early. overall pleasant experience."
Pros: "Munich airport is great."
Cons: "Flight was delayed. Mess in JFK airport"
Pros: "The movie selection"
Cons: "They ran out of food- I didn’t have dinner on that flight. We were almost 2 hours late to Dubai. I was irritated to say the least."
Cons: "too crowded seats close and floors and bathrooms not clean"
Pros: "Great seats!"
Cons: "Staff didn't seem very happy."
Pros: "Everyone are friendly thank you"
Pros: "Everyone are friends"
Pros: "I enjoyed my experience but the food was not that great ."
Pros: "General quality and competence."
Cons: "I find the seats in Economy rather uncomfortable (Premium Economy is way better, but too expensive for me)."
Pros: "Food. The seats were comfortable."
Cons: "Boarding by row would have been better. All of economy boarded at the same time."
Cons: "The automatic boarding system was slow"
Pros: "The crew was great. The seats were ok."
Cons: "Check in was very, very slow, for some reason."
Pros: "Crew kindness and support."
Cons: "Long strory short. Flight overbooked, made US pay to ytake the next flight and send us home to another airport. WORSE EXPERIENCE WITH LUFTHANSA EVER!!!!"
Pros: "I always praised Lufthansa food, but this time we got chicken pasta, which was weird. Please bring back your normal option: chicken + puree."
Cons: "I fly Lufthansa several times each year. This flight was the worst I can recall. My husband and I purchased exit row seats for additional leg room only to discover that an additional row was added in front of us for people with babies. We were squished behind them with very little leg room. We were surrounded by several babies, all of them crying constantly; this was totally ignored by both the parents and the crew. I was ready to start crying loudly myself, wondering if anyone would pay attention to that. We ordered special meals online but were served regular ones. When I told the attendant that we should be getting special meals, he peevishly and defensively said "you should have told me". These meals are normally served without any special prompts, so I have no idea why he was so angry with me! The crew practically hid from all the crying babies and was avoiding our section of the plane for around six hours. No water served, no one checking on anything. Lastly, my suitcase was cracked and needs to be discarded. altogether: a horror."
Pros: "Courtesy and friendliness of staff."
Cons: "The cheapo headphones"
Pros: "Both of our connecting flights were delayed thereby causing us to miss our final flight to LA. Now we are back in Munich where we started, waiting for a flight tomorrow."
Cons: "That we were told on the flight from Düsseldorf to Frankfort we would make our connecting and after running from Terminal A to Z, and seeing the plane on the Tarmac, we were told we were too late. And then the service associate at the Frankfort Lufthansa was incredibly rude, unhelpful and inaccurate."
Pros: "Great customer service by flight attendants and the food."
Pros: "Flight attendants pretty good. Got lucky with one of the only 2-seater rows in the back of the plane. Good entertainment options."
Cons: "I'm only 5'2" (157cm) and slim but could barely move in my seat, and if the person in front leaned seat back, it was terrible. Food was lame, really salty and they did not come around with water enough."
Cons: "Me ubicaron en el último asiento y no se podía reclinar."
Pros: "We made our transfer"
Cons: "Our airplane was assigned a remote parking space instead of main terminal but our bus came quickly to main terminal and we made our transfer and through customs in an hour"
Pros: "Shortness of flight from Genoa to Munich"
Cons: "Layover following"
Pros: "Due to unforeseen circumstances, I needed assistance with boarding. I attempted to ask the check in agent at the boarding gate and she was extremely rude to me as well as other passengers. The assistant's behavior displayed annoyance and an unwillingness to assist passengers."
Pros: "Flight was on an updated airplane. Liked the restrooms downstairs."
Cons: "Was satisfied."
Pros: "Dinner was good fairly interesting and wholesome. I appreciated having real silverware, albeit only 3/4 of normal size. But for an 8:35 flight, most people would have already eaten. In contrast, 'breakfast' was a muffin, small cup of sliced fruit, and a granola bar. For a flight leaving at 8:30 pm and arriving at 10 AM, I would think breakfast, not dinner, would get the emphasis. Did get some free wine with dinner."
Cons: "$35 bucks per flight leg to reserve your seat seems rude and harsh. THey don't tell you til AFTER you book the flight that seat selection is extra - spendy extra... Rude."
Pros: "I like that everything is done fairly quickly and efficiently."
Cons: "It may be a cultural thing for some, but two of the flight attendants did not smile at all. Not even really an acknowledgement when I said hello to them. And I tried throughout the flight to see if it was just because they were too busy or simply did not hear or notice me. It's not a big deal now, but it can be if the whole staff were to become silent and non-interactive."
Pros: "I had some issues that prevented me from making my first flight, and Lufthansa figured it all out for me. They have my eternal gratitude. And then, the flight was comfortable and the attendants kind."
Cons: "As always, flying an international red eye can be stressful and sleepless. That's on me though - if I wanted more comfort I would have bought a larger seat."
Pros: "food remarkably good decent entertainment comfortable temperature on time, not waiting everything went as expected."
Cons: "sadly, airplane seats just aren't that comfortable. But that is universal and expected."
Pros: "Great crew, food was good, smooth flight, enough leg room."
Pros: "A short flight without complications"
Cons: "Because of the short time there was no service"
Pros: "The crew was SUPER NICE! Great smiles , really attentive- not fakes! What a great experience! Food and refreshments were good and plenty. Wide choice of Entertainment. Clean plane. When the industry quality of services has taken a dive so badly, one really appreciates the experience with Lufthansa who delivers. Thank you!"
Pros: "The live streaming of the NBA finals game on the flight was excellent."
Cons: "The check in process was incredibly inefficient. I have never had to wait so long to check in my bags. The attendants were chatting and laughing while not helping customers and customers were unfairly taken from the middle of the line to jump the queue."
Cons: "Flight delayed and lost connection. 2 hours for rebooking"
Pros: "Didn't like it all"
Cons: "Delay's happen but I paid $840 dollars to select seats and select those with extra legroom for myself and 3 other family members. I had a window seat with enough legroom to stretch out my bad knee. On the flight substituted for my original flight I was given a bulkhead seat (which doesn't allow for extended knees) next to a screaming baby on her mother's lap. Luckily the flight wasn't full so I moved to a seat next to an empty one. I was told by a crew member that I wouldn't get a refund because the bulkhead seat was considered extra legroom."
Pros: "The lufthansa planes are very nice and always comforting."
Cons: "We left late for absolutely no reason to be said. We landed late then in Frankfurt and instead of parking at a gate, we parked at the tarmac and had to wait for a bus to take us to the terminal. Then my layover was at the very end of the terminal. All of this combined caused me and some 30 other passengers to miss their connecting flight to Chicago. Just poor management of the flight."
Airlines flying from Riviera Ligure to Monterey have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Riviera Ligure to Monterey
Masks required on board, masks provided on flights from Riviera Ligure to Monterey
Social distancing seating
Middle seats unavailable to book on flights from Riviera Ligure to Monterey
Testing for antibodies, testing for symptoms for flights from Riviera Ligure to Monterey
Waiving of change fees. Search flexible flights from Riviera Ligure to Monterey