Pros: "On time, comfortable, safe"
Cons: "Better food options."
Cons: "Tuvimos retrasos, eso no debe ocurrir"
Pros: "Comfortable and nice crew"
Pros: "Comfortable chairs"
Cons: "2 hour delay left late and was not told why. Televisión is old and didn’t have channels working only two movies working"
Cons: "Tvs weren’t working. Also was 30 minute dely which in turn made us rush and just make our connecting flight. But apparently our luggage wasn’t as lucky. It did not arrive in Orlando which made us wait another 2 hours for the plane to arrive with them. They arrived ruffled and my zipper was brok"
Pros: "Seats were comfortable. Very smooth from checking in, boarding and arrival."
Cons: "Better customer service. Flight attendants were rude and lacked social skills"
Pros: "Entertainment, boarding, legroom, not many people on flight."
Cons: "No where in front row to stow smaller bag unless you put it above. Chips were ok as a snack."
Pros: "On time and quick boarding. The ticketing and gate agent Joel was fantastic."
Cons: "The flight attendant in the front of the plane was not friendly from boarding throughout the flight. He witnessed a woman move the snack s to accommodate her carry on and waited until the plane was full to reprimand here. He didn't even say please he just blurted "Don't ever do that again"! His arms were constantly crossed and legs tapping in an aggravated and defensive manner. Maybe he should ne be on the early flight. Other than that the seat backs were to short and flight media was inoperative. Then on the way out when I thanked Jay he was non responsive. I felt like he was being inconvenienced by our presence. If you ask me he was even rude with his coworkers on the phone. I'm glad it was only a 55 min flight. Two sentence's for what was good and all of this for one person that made it a bad experience."
Pros: "I liked how the boarding process was simple and fast to get one the plane. Everything went smoothly from beginning to end."
Cons: "I have nothing to complain about this flight, it was only 50 minutes long so you can't really settle in much anyways."
Cons: "I had to pay again for the extra luggage I had already paid on the flight Because I had chosen the blue plus option and at the airport they say I paid only blue"
Pros: "Flight delayed by almost 4 hrs! Bording took a very long time. They checked in my 2 year old stroller instead of handing it over to us when we got off the plane. I had to carry my 2 year old in my arms ( 35 lbs) and my carry-on through the airport because of their poor communication and incompetency!"
Pros: "Smooth flight. We left earlier than expected and arrived 30 minutes before expected arrival. Everything was smooth."
Pros: "the flight crew was nice."
Cons: "i hate the delay. they delayed the flight because they had to switch planes. i missed my friends funeral because of this. i will never fly with Jetblue again."
Pros: "On time"
Cons: "Luggage manage"
Pros: "Smooth ride and on time"
Pros: "The fly was on time and the crew was friendly and kind."
Cons: "It was too early to eat chips and being that we were at the airport since 2:40 am. Some kind of breakfast would've been appreciated."
Cons: "pésimo Dios mío que impotencia tengo vuelo JetBlue 1809 mi esposa yualis mirambeaux con mis dos hijas menores de 6 y 4 años"
Pros: "Departure timing, Seat comfort, and cleanest .đ"
Pros: "Their services and wifi"
Cons: "So far nothing, with my experienced"
Cons: "unwelcoming staff and unhelpful"
Cons: "Very cheap food , only cockies and water"
Pros: "The overall experience was good."
Cons: "Too many people bring too many carry on bags on the plane. By the time we (wife, son, and self) board the plane there are no spaces available for us overhead. Our entire row was taken by other people. JetBlue needs to figure out a better solution to eliminate this nonsense. People bring too much and too large of bags."
Cons: "JetBlue's customer support is far less than other carriers. They do not allow for live agent. If your flight is weather impacted then they say you can "manage" your flight online. Not true. When the flight was delayed past our connecting flight, we were not put on the next flight but one much later even though there were empty seats on the earlier flight. Really disliked the interaction between customer support and gate agents that had completely different stories. AWFUL."
Cons: "very late departure"
Pros: "The boarding process was quick and uncomplicated."
Cons: "The seats were quite small with little leg room. Perhaps because it was a smaller plane. There were no entertainment options."
Pros: "Good excelent"
Pros: "I like everything on my trip with JetBlue everyone was helpful"
Cons: "Well I don’t suggested anything new just keep working hard"
Cons: "Todo bien"
Pros: "Todo bien y muy rápido"
Pros: "Everything good"
Cons: "My flight was delayed"
Cons: "Two hours of delay, like always in that route"
Pros: "During the medical emergency the crew went into action and asked for help and kept the captain appraised of the condition of the passenger. Made me happy to see the crew hustling for the benefit of others."
Cons: "If the snakes are unlimited why do they hold on to the basket of snacks so tightly and then ask which "one" you want?"
Pros: "The leg room!"
Cons: "Didn't get a customs form, would be nice if they just left it on your tray table"
Pros: "I liked that the plane was spacious, flight crew was very attentive."
Cons: "I wished there was more of a meal plan."
Cons: "First thing, when i arrived to check my bags the lady giving help was useless, i was really stressed and i asked her some questions and she was answering upset, then i found a guy who help me to do my things there. In the boarding there wasn't any space for my things, my carry on bag and my personal item .. i was trying to get some help to one of the guys working inside the plane because the top compartment was full, when i ask him he just say that space is for all in the plane isn't suppose to be space for you there if some other guest took it.. I was really upset because i paid for my flight ticket and it was included my carry on and my personal item.. otherwise i know there is more people in the plane but is not like i brought more things than the ones i paid for... if you don't have capacity for all the guest you should say it before... The flight was delayed with an hour.."
Pros: "We enjoyed great service on a before dawn flight. Everyone was friendly and efficient at a time when most are still at home asleep. Luggage for international connecting flight was checked through and arrived with us."
Cons: "The flight were one hour late"
Cons: "Credit for tv not working thanks"
Pros: "Esta caro"
Cons: "I like"
Cons: "Overheard some of the crew members talking bad and/or making fun of a passenger...in front of other passengers! Also the movies were old."
Pros: "The crew was not overly friendly"
Cons: "Comfort. Jetblue offers betwee seats ne apacing betqeen rows"
Pros: "Everything was perfect!"
Cons: "In the last months I have travel 3 times , this is the first with Delta. I can say it has been the best experience I had. Good entertainment, the access to texting and the variety of snacks make superior this airline."
Pros: "Crew was awesome. Very friendly."
Cons: "I’m 6 foot tall and I found my seat space feeling crowded. I found myself wishing for just 2 more inches of legroom. It feels that airplanes are being built for quantity of passengers, not quality of flight."
Pros: "Crew was very fast but not enough during boarding and people had brought oversized carry on luggage to the gate requiring stowing. We had checked a carry-on at check in and paid $30 while several people got theirs stowed for free which seemed unfair."
Cons: "The charging for checked luggage has created a situation that was unfair for all travellers and ultimately made the plane’s departure late. This policy drives people to bring too much luggage into the cabin, putting at risk the safety of others and delays."
Cons: "Cabin was cold enough to store meat. Entertainment system was poor at best. And, of course, the seats were too small and uncomfortable. Time to start looking at other airlines."
Pros: "Temperature on the last flight from MSP to RAP was perfect.flight attendant in the back of the plane was OBNOXIOUS!"
Cons: "Most everything it sucked, okay?"
Pros: "Boarding went smoothly and was dry efficient. 45 min flight. We arrived 12 min early."
Cons: "Trash in seat pocket"
Pros: "The flight was fine"
Cons: "I had twenty minutes to make my connecting flight after my first flight was late to leave. I barely made my connecting flight and my luggage didn’t. It’s very inconvenient to arrive to my destination without clean clothes or a tooth brush."
Cons: "I was flying standby. I checked the list on line and my name was number 5. I get to the gate and there’s just a handful of customers. The agent said there was enough seats for the standbys I wait and wait for my name to be called but no luck. My name wasn’t cleared yet. Finally I was the next to last one to get a seat. The gate agent who didn’t ask for my name tells me I was all the down at the bottom of the list. While I am glad that I got on I wish I knew what method is use to get your name on the stand by list?"
Cons: "Cabin was too hot since the very beginning. Even in first class."
Pros: "The counter assistant change my seats and my wife and me seat together"
Cons: "Hot cabin"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Cons: "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."
Pros: "Good flight. Organized. Friendly flight attendants. I like Delta."
Cons: "Paid for priority seats, but weren't offered the option for my two free drinks due to the flight being short distance."
Pros: "Crew was very friendly and upbeat. Boarding was quick and easy."
Cons: "I paid for a window seat, and there was no window where I sat. Seats weren’t terribly comfortable."
Pros: "Excellent very good good"
Cons: "Good service good"
Pros: "Beverage and snack service"
Cons: "Seats too narrow"
Pros: "Arrived early. Got a beverage & snack which is becoming rarer with American carriers. Video selection was very good. Staff was nice and attentive. Overall a good flight at a reasonable price."
Cons: "Narrow corridor to seats"
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Cons: "Flight was delayed over 1hr."
Pros: "Buen entretenimiento."
Cons: "La incomodidad de los asientos además que la escala fue de más de 6 horas y fuimos los últimos en abordar. Para colmo los asientos fueron los últimos de la fila y ni siquiera eran reclinables. Creo que deben tomar en consideración a las personas que estamos tantas horas en la escala y permitirles abordar primero además de darles asientos más cómodos más aún si hemos comprado los boletos con tanto tiempo de anticipación."
Pros: "Giid free sandwixh. Very good entertainment system. Good seats."
Pros: "Well, the seats and the lavatories are smaller than ever. And I am quite petite."
Pros: "Entertainment is very good"
Cons: "Send my carry on bag, outside."
Pros: "Late delay notification"
Cons: "Called the airline directly to verify the status of flight within 24hrs and everything was on schedule according to them. Even tho the airport at San Juan have not night arrivals due to the effects of Hurricane Maria, and on previous days the same flight had been moved to a morning schedule for that reason. I was notified of the delay within hours of departure of the connecting flight."
Cons: "Delay on return flight"
Pros: "Crew was friendly and helpful. We got a free dinner with wine and free breakfast. Everyone got pillows and blankets."
Pros: "The staff was professional and friendly"
Cons: "Flight left late for multiple reasons, missed my connection. Because there were multiple causes it just reveals how many cracks in the system there are. Flight delays are so common these days that I would just rather drive if possible."
Pros: "The flight left on time and we got in 15 minutes before the scheduled time. Awesome service from gate to gate."
Cons: "I didn't like that I had to pay for my bags and still purchase food on plane. The price for ticket is already overpriced to begin with. Fuel is cheaper, the planes burn less fuel due to updated design and still the tickets are three times the cost of five years ago. No one should have to pay for bags period. Show that you really care."
Pros: "The attendants on flight were amazing! The flight was perfect! We arrived early!"
Pros: "Boarding & crew were excellent. Very polite."
Cons: "On flights 0204 & 1687 on 9/21/16---there were no blankets available for comfort. I would expect this since I paid extra for the delta comfort seats. Not very nice☹️ Only Chardonnay & Merlot wines were available. if you're going to carry two full bodied wines then you should carry two light wines as well. For example a Riesling or Pinot noir. I could not drink either of the wines delta carried. Furthermore, I tend to eat low carb & sugar snacks. All the snacks offered were high in carbs except the peanut packs. Delta only had one peanut pack on board. They had many pretzels , bananas & yogurt bars which were high sugar & carbs! Try carrying some Greek plain yogurt & unsweetened vanilla almond milk. TY for your attention."
Pros: "Food was OK. Crew was very friendly"
Cons: "No Entertainment for a 4 hour flight. Plane was very old."
Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."
Pros: "newer aircraft; good entertainment options; large overhead storage compartments"
Cons: "cramped passenger space"
Cons: "Sitting as they had to fix a broken plane. Missing my connecting flight and getting in late."
Pros: "Excellent choices for entertainment in the 737-900ER. 110V AC and USB ports at each seat, lots of choices for movies and games on seatback screen. Free sandwiches handed out on board."
Cons: "Intercom didn't work super well. JFK is a terrible airport for connections."
Pros: "The plane,plane, plane! Very new and clean , good entertainment. Love it"
Cons: "People taking their time to put their luggage in the bin... Very annoying."
Cons: "The crew stated that drinks would only be served in economy class due to the short duration of the flight. Also the Delta Studio never worked with the inflight wifi."
Pros: "An excellent flight"
Cons: "I flew a dog in baggage on the JFK to SJU flight. It took almost a hour to receive her in San Juan and then the crate was cracked. I am wondering what happened to my dog if it was jarred so much to crack the plastic crate. Five days and still nothing from Delta on the clsim."
Pros: "Comfortable seat"
Cons: "Having free snacks"
Cons: "The cabin lights were left on too long for a red eye. Cramped quarters - but that is true of every airline now. We did receive a blanket and pilllow, which was nice. Did not have dinner so can’t comment. Croissant with cream cheese prior to landing was OK Nice smooth flight.Nice pleasant crew"
Pros: "Fast check in. Boarding orderly."
Cons: "AC on the airplane. It was extremely hot. We have to use the magazine to fan ourselves...."
Pros: "The crew was good"
Cons: "The entertainment on the plane should be upgraded and wifi should be provided"
Cons: "The seats are not just uncomfortable, they are awful. Worse than Wizzair!"
Pros: "The check-in process was expeditious, aircraft was quiet, crew were accommodating and flight comfortable."
Cons: "I did feel a bit disconnected during the drink service as the cabin crew member came and passed the juices to each person"
Pros: "Arrived earlier than scheduled, crew were informative"
Cons: "Departure was delayed"
Pros: "Crew were intuitive - how about a little drink / you look as though you’d like another cup of coffee / come and have some chocolate / without me having to ask ."
Cons: "27D has got those awful metal boxes under the seat in front ."
Pros: "Love that meals are part of the flight. Excellent meals, great service."
Cons: "Boarding announcements hard to hear in gate area at Gatwick."
Cons: "I paid 20 pounds for seat 9 something and was given seat 32F"
Pros: "Crew was very accommodating, seats were comfortable"
Cons: "everything was good"
Cons: "Dear Sir or Madam: My two colleagues and I bought our tickets from BWI to Geneva, via London Heathrow, through Kayak as I have many times in the past. However, the Kiwi.com travel agency did not flag that the ticket from BWI to London Heathrow allowed for one piece of checked luggage, but the ticket from London Heathrow onwards to Geneva did not allow for any checked luggage. Also astonishingly, we had to pass through Customs, reclaim our checked suitcases from the baggage carousel, and check in again through Customs to board the onward flight, both coming and going through London Heathrow. In addition to the extraordinary inconvenience that we could neither transit at London Heathrow to our connecting flight without going through Customs twice and that we could not check our luggage through to our final destination, we also had to foot a higher baggage charge to allow for checking in our suitcases, now that we had arrived in London Heathrow only to discover this that our onward ticket did not cover one piece of checked luggage. Had we known that the seemingly better price posted by Kiwi.com on Kayak’s comparative offerings came at such a high price of inconvenience and additional expense for the luggage, we would have taken our business elsewhere. It was deceptive of Kiwi.com to engage in such practices, even if it disclosed these conditions in fine print (for no one would expect, nor have I ever seen previously in the hundreds of flights I have taken as a Million Miler on United), without flagging this. And similarly, it was irresponsible of Kayak.com to allow this “apples with oranges” comparison on its website. I’m making three more international trips in December, but I’m inclined not to use either Kayak.com and most certainly not Kiwi.com for future airline ticket purchases."
Cons: "Long wait at the gate upon arrival at Heathrow."
Cons: "The flight information did not show the gate for the flight. We had to ask an employee which gate was being used. Unfortunately, it was a gate that required a transit ride. As a result, many passengers were late in fact, after pushback, the pilot returned to the gate to pick up one very late passenger. Also, the BA gate attendant was very rude. Her imperious attitude was a poor reflection on her employer."
Pros: "Great seats, lots of room. The ground crew were great and helped with our baggage and the cabin crew was as good as they could be given the restrictions on their jobs."
Cons: "Had to pay for water or drink tepid tap water, we were not even given water or a cheap bag of pretzels, also the plane had not been cleaned forever, there was crusty food on the floor and trash. It was very strange for an international flight."
Cons: "Flight delayed an hour from NICE and connection at Manchester was badly handled by BA and missed connection. With no refund or hotel or alternate flight offered. Total failure. Am now stuck. And very upset"
Cons: "No self service kiosks to check in. Rude staff. Terrible flight experience."
Pros: "Great movies that were free!"
Cons: "The structure under the seats were set up super odd, so that my leg space was cut in half by a bar making it difficult to store my bag."
Pros: "The A-380 is outstanding. Seats are good, even in economy. Entertainment system is great."
Cons: "It seems to me that boarding by Groups has not helped in the least bit, instead it has made things slower. It's bad enough that the charges and limitations on luggage have forced everyone to try to board with their suitcases... The group system just makes things worse. I recommend BA compares itself to Lufthansa, Swiss, Qatar, Thai, whatever, and avoid trying to match Easyjet and American Airlines on service levels. Oh, and there is no excuse for long delays and cancellations in the most important airport in Europe. At least not for a simple dusting of snow."
Pros: "Friendly staff. The food was Ok. The flight was on time."
Cons: "My onboard entertainment system's headphone didnt work. I Was told there is nothing they can do about it, which is fair enough, but i dont think it was fair on me. People kept bumping into my shoulder but i guess there isn't much that can be done about it."
Pros: "The crew and the plan and the service were all top notch. However, their new policy as of 1/1/2018 in which they even charge for coffee and water seems very misplaced and excessive."
Cons: "Their new policy as of 1/1/2018 in which they even charge for coffee and water on short flights (Madrid to London in this case) seems excessive, even in this day of ala carte flying. :-("
Cons: "Almost missed my flight. They had no confirmation of the booking even though it had been done a month earlier. Called the customer service and they kept directing me to go figure things out with the airport staff. It was a very frustrating experience. Took almost 4 hrs to confirm that the flight had been paid for."
Pros: "Staff are friendly, accomodating for an unaccompanied child with me, upgraded me and helped to support the extra baggage needs"
Cons: "Old, dirty planes with bad enterainment systems and mediocre food and drink offerings. With the price of a ticket more than Emirates, KLM and other airlines, always really suprised the overall crappy hardware, infrastructure on planes etc. When can we get a decent plane to fly the long haul flights. And an actual entertainment system like to competitors?"
Pros: "Fast boarding despite the flight was delayed and the crew did all what they could to do a fast process"
Cons: "They didn't tell you about the delays! We have to find out through different sources"
Pros: "Basically ontime although a bit delayed getting started. Crew was attentive . Food Ok. Seating could be a bit better."
Cons: "Somewhat tight seating. More reclining of seat would help. The gate was the furthest away possible requiring a very long walk."
Pros: "My seat was comfortable, with good head and neck support."
Cons: "BA doesn't allow guitars as carry ins, unlike most every other overseas carrier. That's a major negative for me, and I've spread the word to other musicians who will avoid the company. Terrible policy."
Pros: "All the normal stuff of flying domestic."
Cons: "The way that my brand new suitcase was damaged on the flight and BA just said that handles are excluded from bag damage. Thus, they can do what ever they want with your bag's handles, manhandle it and not take any responsibility. My suitcase was clearly damaged by the way it was handled since i booked it in till i received it again and they just said sorry...there is nothing we can do for you!!! Now that is is poor customer service."
Pros: "The flight staffs were awesome"
Cons: "No USB port on the plane"
Pros: "Friendly staff"
Cons: "We had to pay 55 euro for a checked bag. Since when do you not get one checked bag for free. Also had to pay for a coffee"
Pros: "Good staff service, good leg room."
Cons: "Could use more variety in channel options for entertainment."
Pros: "The food and staff were great."
Pros: "The Boeing 787 and the Entertainment system."
Cons: "Toilets ran out of paper towels and kleenex Bags took too long to be delivered."
Pros: "Taking off, flight, & landing were ok."
Cons: "Delayed flight Weight limit of 23kgs. made us carry too much carry-on luggage. Entertainment was really poor compared with Emirates. The flight attendant with the long hair serving Economy Class was not friendly. In fact, He was almost shouting at the passengers especially two ladies wearing hijab. With all honest, BA is not the same airline that it used to be."
Cons: "Purchase through viyama, an Iberia flight that was a code share with British airways and American Airlines. Iberia is terrible with getting its passengers online check-in on their code share partners. Was unable to check-in, got stuck in middle seat. Return seems to be the same situation with American Airlines."
Pros: "The flight attendants were extremely friendly and helpful and really made the trip enjoyable I also liked all the activities that very offered some screens in the seats in front of us ."
Cons: "The pilot made a rude comment about the American security agents that I thought was uncalled for. They may not agree with how Americans do their security but for the pilot to make a comment in a negative connotation regarding the Americans and how they run their security before we left London was really inappropriate and I was very disappointed."
Pros: "flight was on time"
Cons: "no beverages or snacks offered or movies"
Pros: "The entertainment was good with variety. Overall, it's hard to appreciate a 10 hour flight."
Cons: "Seats in coach did not have much width or leg room. I don't like the policy of buying a flight and having to pay for a selected seat - that smacks of bait and switch. I know everybody is doing it, but it's tacking on extras once the committment has been made and that is low. The boarding process in London was horrible. queuing up everybody then telling them the general boarding is "over there". The lines should be more well-defined and single file to avoid bunching up. There was plenty of room to form lines, but the stanchions were not in place. Poorly executed. Also, there are FAR too many priorty boarding classes. People had to jump lines and go around barrier tapes to get to their positions in line when their priority class was called. Once on board, the crew did a fine job, but the boarding area is completely screwed up."
Pros: "lost baggage is impossible to gather info concerning it's status. No one can tell me when it will be delivered. We are beyond 24 hrs with no update or help."
Cons: "Crew was polite"
Cons: "The hour + delay leaving LAX AND DELAY again on landing"
Cons: "Bring more than 30mind sitting on the plane waiting for a slot to take off despite boarding on time"
Pros: "I had left my walking stick somewhere at the airport, couldn't find it and had given it up for lost. What a surprise, once I was seated on plane, to hear an announcement for the traveler who had left a 'walking stick'; I told the nearest steward, and he got it for me - BA rocks! Overall, the air crew were so professional, (unlike certain things happening on other airlines at the moment), and I was very happy, even with my ovo lacto veg meal, (it really was tasty)."
Pros: "Great movies, smooth flight, everyone was polite"
Pros: "The service was excellent. Really liked the economy plus section and the little perks made a big difference."
Cons: "The steak was overcooked. The baggage return added an hour to my trip home (I know this is likely a JFK problem) They are still handing out landing cards and asking you to fill them out at JFK for US passports--stop!"
Cons: "I HAVE FLOWN OFTEN ON OTHER AIRLINES & IT WAS THE FIRST TIME TO FIND OUT THAT BRITISH AIRWAYS ONLY ALLOWED ONE FREE CHECKED BAG AND I HAD TO PAY $200 WHEN I ARRIVED AT THE AIRPORT, $100 FOR THE 2ND BAG & $100 BECAUSE IT EXCEEDED 51 LBS"
Pros: "Beautiful plane. Wonderful service. Even landed 30 minutes early. I cannot say enough good things about BA."
Cons: "Missed the second meal."
Pros: "Average flight"
Cons: "The worst waiting for a boarding pass I ever seen.2 priority lines and a bag drop line and a check in line.both for ba 1 for city airport and the other for Gatwick at the same time.choas."
Pros: "Crew was nice"
Cons: "Plane was also dirty and I had to whipe down my own area"
Cons: "Everything was good"
Pros: "Lisa I. was one of the best flight attendants I have ever observed. She enjoys being on the airplane with people who need help, comfort, to complain about anything. She was all over the airplane and refused a tip when I tried to insist she accept it. She said, “I have been doing this for a long time, I am tipped by seeing passengers having a pleasant flight.” I had goosebumps and the two women to my left and right were also impressed by her professionalism. I pray that Lisa is working on my flight home!"
Cons: "Absolutely nothing, even with 30 to 45 MPH winds, the plane was gentle. The passenger next to me was scared. Lisa said to let her know if she needed anything, the woman was fine the whole flight. Lisa came by with extra snacks and she smiled and said she was doing well!"
Cons: "Departure time kept changing."
Pros: "Friendly crew"
Cons: "We landed early and had to wait 45 min on the runway."
Cons: "It was extremely hot on that flight. I continually had to get up to cool off."
Cons: "I downloaded the AA ap and followed the instructions but could not get entertainment to work on my Android phone."
Pros: "Seats comfortable. Plane clean."
Cons: "Air conditioning way too cold. Turning off outlets did not stop extremely cold air. Delay caused by redistributing passengers to move weight. Seemed unnecessary, but apparently it wasn't. Would rather be safe than sorry. when pilot talked, couldn't understand him at all. Slurred speech."
Cons: "Food was what you’d expect on a plane, wine and beer service was nice. No real entertainment unless you could see the screen on the roof. WiFi was kind of expensive. Cabin crew were very nice"
Pros: "Crew was on par. Not great, but not bad either. It was a tiny plane so we were all cramped in there."
Pros: "Fast Flights were a major plus!"
Cons: "Crew could’ve been more enthusiastic"
Cons: "Boarded onetime, maybe a little early, but still departed 25 minutes late for no apparent reason. This caused me to nearly miss my connecting flight. Got to the gate just as they were about finished boarding."
Cons: "Flight was cancelled. Zero accommodations"
Pros: "We didn’t die"
Cons: "Flight delayed due to fog in Flagstaff. Circled Flagstaff airport for 15 minutes trying to figure out how to land. Might have been better to delay until it cleared up."
Pros: "The airlines don't allow enough room to sit comfortably. I am 6' 2" 250 lbs. My knees touch the back of the seat in front of me and there is no room side to side. Very uncomfortable."
Cons: "Poor food choices for vegetarians"
Cons: "Asked for ginger ale, was not given one"
Cons: "I am very disappointed with my flight this morning on American Airlines 1533. The crew did an excellent job. The issue, however, is the media AA chose to play at 8:30am. The NBC show that was playing on every overhead TV on the flight featured a woman being sexually assaulted by a man, someone being bludgeoned with a piece a wood until they lay unconscience in a pool of blood, and woman with a gun to her head as she’s being yelled at by multiple men. I was flying with my three year old son. Why on earth is it necessary to show this tv show (or any show that has mature/adult ratings) on a flight that is obviously going to have audiences of all ages? Our flight had a dozen or so children and when you show prime time trash on the overhead TVs, it’s really tough to keep kids from looking forward the entire length of the 2 hour flight so they don’t watch a woman being raped, a man being beaten, or someone being held at gunpoint. I am traveling on behalf of the US government so I didn’t have to pay for my ticket. I did, however, pay for my 3 year old son to accompany me on the flight and I am wholly unsatisfied with the AA team responsible for choosing in-flight ‘entertainment.’ I’m not sure if NBC pays AA to feature their shows or AA has to pay NBC for the pleasure of featuring their trash but either way, what in the world are you guys thinking?"
Pros: "Kayak is taking people’s money by selling airlines tickets of airlines that doesn’t exist. I bought tickets for some airlines called Finnair and end up in the worse airline there is “American Airline” this is Not fare for clients, I refuse to flight Americans Airline, if I would have known I would have not buy this flight. 7 hours in a plane with no TV, no free drinks and the worse service. This is a trick, by using Finnair and then end up in AA! There is no Finnair, this is a lie! I am so disappointed about Kayak and won’t use it again. Thank you for rob me and trick me into the worse experience!"
Cons: "The trick the kayak used to put me in American Airlines, the worse Airline there is."
Pros: "would never have made my connection"
Pros: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Pros: "Great landing, given there were issues with the flaps that slow down the plane. It was a short flight, so there wasn't as diverse entertainment as you would usually get on a longer haul. Typical AA biscotti and beverages."
Cons: "Airport experience at Hamilton. Arrived 2.5 hours early and we could not enter through U.S. CBP because we were too early.... We were told we needed to run our boarding passes by the check in counter agents prior to being able to go through for CB&P."
Pros: "On time, food service"
Pros: "Good food, kind staff, free booze"
Pros: "Flight was smooth. Service was perfect"
Cons: "Boarding process is horrible, too many groups, not logical at all. Little space, aisle is so narrow..."
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Pros: "Lo siento. No habla ingles. Me muy guapo."
Cons: "No entertainmento."
Pros: "Very friendly gate agents & Flight staff"
Cons: "Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages."
Cons: "Missed first connecting flight because American Airlines wouldn't allow me to check in online due to having a toddler in my party. Had to pay for next day transfer. $240 a person. Will never use American Airlines again!"
Pros: "Being able to board early due to husband's disability."
Cons: "Only being provided a warm cup of water. Paid extra $$ for seating with no other liberties provided."
Pros: "This was great!"
Cons: "Every leg of my journey I was charged for two pieces of luggage. I thought this was ridiculous and unfair."
Cons: "Delayed 3 hrs and then sat on runway upon arrival at ohare. I was forced to check my rollerboard even though I've fit it perfectly in the overhead compartment just yesterday on my previous flight (also American airline)."
Pros: "Flight attendets were great, friendly, helpful, made me feel very welcoming, it made such a great experience. Thank you."
Cons: "The Live TV entertainment froze so many times when trying to watch either CNN or CNBC. Finally gave up on it. The Touch Screen responsiveness could be much better. However; once a movie was selected, watching it was an excellent experience. The Leg room was not the best either, but I blame myself on this in that I almost waited till the last minute to buy my self a ticket."
Cons: "The kiosk had no where to enter my DoD number to get precheck. There was also no option to select military baggage. Due to the lack of options on the kiosk I had to wait in the customer service line for almost an hour. The flight was fine. Then my baggage turned out to be flying on a much later flight so it has to be shipped to me. I am very unsatisfied and disappointed with this airline."
Cons: "I dislike how early the entertainment system shuts off"
Cons: "I would not change a thing the flight was wonderful and the stewardess Virginia great"
Pros: "The flight was delayed. I did make my connection"
Pros: "The service was ok"
Cons: "First when I was checking in I didn't know I only can check in 2 baggage so I had 2 baggage and a 32" TV that I couldn't my TV and at Tampa they took my carry on bag because is was full and I didn't wanna do that they wasn't professional so I'm not happy with my trip."
Pros: "All went very smoothly"
Cons: "Separated from luggage"
Cons: "The flight from ROCHESTER to Philadelphia was noisy and sounded like it was going to fall apart... No drinks..: worst flight I've had Flight from Philadelphia to Charlotte NC was outstanding"
Pros: "The young woman running the admirals club front desk was excellent Friday July 29"
Pros: "Flights left on time, landed early."
Pros: "Prices and service"
Cons: "Everything its perfect service"
Pros: "the boarding crew was very rude. it is a really bad experience."
Pros: "The woman at the counter was helpful and cheerful."
Cons: "The experience was poor due to a flight delay that would have resulted in a missed connection. This resulted in a very negative effect because I won't be able to make an important business meeting."
Cons: "The flight departed over 3 hours late. Rather than communicating a realistic departure time, the flight was delayed 6 times in 20-40 minute intervals."
Pros: "nothing spectacular"
Cons: "paying for wifi to access the "free" movies/TV shows....ridiculous. Miss the good old days when everything was included in the price of a ticket. now you have you pay for everything :("
Pros: "The crew was polite"
Cons: "Leaving on time, movie selection and an update on the delay before boarding the plane"
Pros: "The crew was pretty good."
Cons: "Wish they offered better snack options but I’m not complaining"
Pros: "Denver had about 2” of blowing snow but the flight in was good and the pilot and crew kept us up to date."
Pros: "Brought my own entertainment. Friendly staff. Great boarding process. On time departure"
Pros: "Boarding was easy (Zone 3) and there were no issues with overhead bin storage."
Cons: "Could not use the seatback entertainment because the audio jack was jammed so that the earphones could not receive an audio signal."
Pros: "Great experience from A-Z!!"
Cons: "Flight over 5 hours late."
Pros: "That goodness it was a short flight. Seats are small."
Pros: "The best thing about my flight was that it was really empty so I was able to change to a better seat. Everything was quick and easy."
Cons: "I was supposed to land in denver by 930 and did not end up getting in until 140. We sat on the tarmac at ohare for 20 minutes because they did not plan the gates well then there was a plane blocking our gate customer service lines were absurd. The flight attendant to o hare was very unprofessional"
Pros: "The flight was very full and sitting in economy made it very comfortable for a 16 hour flight."
Cons: "Senior flight staff were very rude except for the one gentlemen. We did not receive our vegetarian meals."
Cons: "entertainment was intermittent"
Cons: "My TSA pre number wasn't included in my ticket and I was delayed for over an hour"
Pros: "Wifi worked some of the time and then not other times"
Pros: "Fast boarding, polite crew, generally an easy process."
Cons: "Cramped and old plane, inefficient deboarding, mediocre coffee."
Pros: "Pleasant interactions"
Cons: "Didn't realize I couldn't choose my seats with United's new fare"
Pros: "Nothing at all"
Cons: "I was delayed /cancelled 12 times due to air traffic and arrived 27 hours after I was suppose to. Instead of 1 connecting flight they made me take another connecting flight. I was offered no vouchers for anything and all the people at the desks were very rude. To top it all off they lost my luggage and they still haven't found it, it's been over 24 hours"
Pros: "Flight left on time"
Cons: "The sweet wafer was a lot of empty calories."
Pros: "The seats were somewhat comfortable."
Cons: "Almost nothing was included with the ticket purchase."
Pros: "Not much."
Cons: "This flight was delayed 3.5 hours because of "weather" in Newark...it was raining......"
Pros: "I completed my check in and printed my boarding passes online. The program was easy to use. The flight was on time and the crew was very courteous.There were no problems with my luggage. The service was excellent."
Cons: "Late departure with no explanation. Had to walk outside in freezing snow and rain. Miserable."
Pros: "Hey, the flights actually were on time. Shocking for United."
Cons: "What does a girl have to do to get in a boarding group that isn't LAST?"
Pros: "Arriving early in LA"
Cons: "No head phones. toilet sink blocked paper bin not emptied check in at Rochester was a horror show. In end supervisor had to help. He said United wasn't connected to Air NZ star alliance. Also wanted to charge $35 for extra bags when we were flying business class from LA to Auckland. We are both currently Gold elite with Air NZ Cant use money to buy glass of wine or buy food. On way from LA to Rochester , 2 stages nite lights didnt work so couldn't read as window passenger pulled the blind down, it was night time."
Cons: "several people assigned to the same seats, mine included. lots of last minute moving around."
Pros: "Everything went smoothly!"
Pros: "Rate was very good and the time of the flight was perfect! Non-stop and all."
Pros: "My son was under 18 and was flying alone. He missed flight because boarding was complete and he was 5 min late. His next flight was delayed and he didn't get back to Tucson untill 9 p.m. I, parent did not get to escort child to the gate because my pass did not have fast pass stamp. Very poor experience and airport staff was not helpful."
Pros: ",,,GOOD FLIGTH! THANK YOUUUU ALL*"
Cons: "Got delayed and flights cancelled with very little information or assistance from united to help solve the problem. Finally transferred to American Airlines and had a much better experience"
Pros: "Pre-check in, printed my boarding pass before i got to the airport"
Cons: "Early morning flight...i could have done with a cup of joe."
Pros: "The staff on this plane was friendly. There was room to stretch"
Cons: "We Weren't offered any drinks"
Cons: "Seats were EXTREMELY uncomfortable and felt like a very old mattress in desespertly need of replacement"
Pros: "No delay, nice staff"
Cons: "Seat next to bathroom"
Cons: "Second time in a month my united flight to ewr was cancelled. Will never fly with them again"
Pros: "I did have a nice trip!"
Pros: "The flight attendant was superb. He made me laugh, and helped me relax because the plain stopped and they said we had to wait 20 minutes for take off and I had a connection plane with 45 minutes to get to the other plane:("
Cons: "The seat felt hard, not cushioned enough, especially the back area"
Pros: "The seats"
Cons: "The plane the service and overall United as an airline"
Cons: "lost our bag, crying babies, uncomfortable plane"
Cons: "The plane was delayed quite some time and we sat on the Tarmac for about 40 minutes too long."
Cons: "Food need more variety"
Pros: "Due to operations, maintenance, crew arriving late (the excuses kept changing) our flight was 2 hours and 15 minutes delayed! I understand things happen, however, I've flown in Delta and when they had delays they brought complimentary snacks and drinks for us at the gate. United did nothing but give excuses, changing reasons for the delay. The flight was 2 hours late, which would push us from breakfast to lunch yet they provided no extra food! They gave us direct tv instead."
Cons: "Very delayed. Poor compensation. Poor explaination. They just didn't manage the situation well, customer satisfaction should be their first goal and they didn't seem to care. Fortunately for them, we were all a patient good natured group of passengers, but now that I think it over, we WERE mishandled and we should have been more upset"
Pros: "The vegetable ravioli we had on our flight was top notch and the crew did a great job of making sure everyone was taken care of on the flight"
Cons: "I flew economy, so I knew that I wouldn't be getting a lot of space. But I wasn't prepared for how much less space I would get compared to the other seats on the plane. I was uncomfortable for most of the trip."
Pros: "Zero -- I will certainly never fly United again!"
Cons: "Having to wait 30 hours to get home. Having extremely rude or no service. Not receiving compensation for the trouble and inconvenience this airline caused."