I’m on this flight every other week. Same flight, same day of the week, same time of day… Multiple times there are issues getting flight plan registered and FAA approved r to take off. PAPERWORK This is exhausting and it sucks.
They announced a mechanical issue prior to boarding Said it was fixed, we boarded Waited Then learned it was not fixed Had to deplane and go to new gate Bought wifi on plane and it never worked
We were delayed so pilots can rest and had no WiFi the whole trip. First class seats are small compared to other planes
I am in a wheelchair The gate agent knew exactly how to boarding A wheelchair first also the flight attendant knew exactly what she was doing
The ac must have died, it was way to hot on this flight. Boarding g was chaotic. The flight was delayed for boarding. Not a great experience.
I missed the flight because the Minneapolis flight was 49 minutes LATE, and the Boise flight LEFT 24 minutes EARLY!
New high end luggage ruined/zippers broken, items missing. All happened on return flight from msp to mso. Do better! Not store bought luggage but high end personalized ogio custom embroidered luggage. Total slap in the face ontop of an extra luggage fee that took me 3 hrs on chat to resolve.
The plane was old and thus the seats were not good. No cushion left whatsoever, and it all was a bit worn out.
The only thing I would say is we tried to get on a standby earlier flight, but with our fair we couldn’t. That seems senseless to leave with open seats..
My tray was broken so i had no place to work or eat except my lap. Flight attendant said I would get an email with some credit or miles, it was a complete waste of time as I could only function at about 20% of normal. I have not received anything yet.
Very disappointing that on an international business class flight they would not give me access to the lounge in Boston. They said it was because it was a codeshare flight. International business class should include lounge access regardless of codeshare.
They did not have free WIFI and I was not okay with that!
Flight was on time, clean, etc. Despite connecting to your wi fi I was unable to use your app to watch entertainment.
Food was not Good Nuts came very wet & not tasting Good Main course I asked for Steak they got me Chicken because they don’t have more !!!!
The Wi-Fi did not work, so you weren't able to watch entertainment on your own device. They did not have wired headphones so you couldn't watch it on the in-seat entertainment screen either. There was plenty of time to do a drink and snag service but the flight attendants chose not to.
Late- that’s what United does best. Missed my connection, rebooked to a flight 17 hours later and had to spend $500 on a hotel. What did I get? A $15 meal voucher. What can you get in an airport for $15. I hate United so much.
Standard flight with a drinks and a snack- overall very quick flight. The flight attendants were very strict, bordered on rude.
The aircrew was solid, the flight was chill, I had no issues. The gate agent was not the best. I was trying to use a military bag upgrade to move my bag from under the seat to the overhead bins and he told me there’s no overhead bins on the plane, argued with me why booking put a military member in basic economy (I don’t really understand this) and made it an issue to even try to help me stating I’d have to call reservations to get a bag upgrade. When every other agent with United can add it at the gate, this man couldn’t be bothered.
They did get us booked on a later flight, but it made us miss our connecting flight. So, we had to stay and another state overnight with no luggage or clothes. Because they kept our luggage at airport for next flight on the next day.
Loading was quick and efficient. The bate and switch with discount tickets were you are forced to pay for bag.
It was good overall. On my transition from Philadelphia to Boston,the gate information wasn't correct. When I went to check the gate information; I found out that my flight was boarding clear across the airport at another gate. Fortunately I rushed over there and made it on time while they were in the middle of boarding.
For the first time in all my travels I found the arm rests very inadequate and painful. The arm rest between me and the passenger to my left was thin and didn’t support either of us. On the right side, (window side) the armrest was thin and short causing me pain mid-arm.
Not too much it was pretty good all the way around
I was downgraded from first class to coach due to an airplane change. They pulled me out of line and I was the very last person to board the plane stuck in the middle seat with no overhead place to put my carry-.on. Very poor customer service.
We hoarded. Then we deplaned. Then we waited for 10 hours in the MSP airport due to a wheel misfunction. We understand safety but communication between crew and airport staff was horrible. When we did finally board, we were rushed on and because we were waiting for a “fresh” pilot and crew, we sat in a roasting plane with no A/C for an hour. My question is why was this flight not cancelled right away when they knew this would be a huge issue OR, why did AA not get a substitute plane, considering this was already a full flight? To me, this appears to be a complete breakdown in leadership and utter systems failure. The compensation for completely disrupting travel plans for hundreds, which we paid dearly for, was measly. While we appreciated the lodging for the night, $12 in meal vouchers isn’t going to sustain anyone for over 12 hours. “We apologize; our hands are tied” is no longer an acceptable explanation. We are so completely turned off by this experience and will definitely seek alternative avenues when we need to fly.
American Airlines was great and worked very hard to change my ticket so I could get an earlier, direct flight back to Dallas. However, I was informed that Kayak made mistakes with my itinerary and classified my ticket as desiring to be on the earlier flight instead of taking the necessary step of calling AA to get me on the standby list. This ended up keeping me from being added to the standby list and delayed me getting home by 6 hours. I am happy to discuss this further with Kayak so they can correct their procedures so this won't happen again.
the trip to madrid was uncomfortable with my legs touching the seat in front of me
Was able to get on early due to being short of breathe. Agents very helpful.
this is starting to seem like an american airlines standard. delayed flights and fake apologies… getting tired of it
It was probably not the fault of the airline, but we taxied for about 15 minutes after landing and also had to wait 5 minutes or so near our gate.
