Pros: "Pilot communacative"
Cons: "Middle seat empty"
Pros: "I was grateful for the social distancing and the crew was very pleasant."
Pros: "Crew was great"
Pros: "Crew were relaxed, friendly and patient."
Cons: "Seats could be more comfortable. When I swiveled the air, the swivel was dirty. You can tell it might be cleaned but the swivel is probably not moved and cleaned."
Cons: "Wi-Fi constantly in and out, causing battery to drain quickly. Priority boarding was finished within 5 minutes of initial boarding time. For someone who had a broken leg, this was extremely frustrating"
Pros: "Best flight crew ever"
Pros: "seats were comfortable"
Pros: "Got us into LGA 30 minutes early"
Pros: "Free messaging and entertainment options through the SW app were great. Efficient boarding and friendly service, everything on time."
Pros: "Crew was amazing boarding process was ok."
Cons: "Seats could be more comfortable and cleanliness of the plan could be better."
Pros: "Open seating aboard Southwest"
Cons: "Seats were not comfortable. Vegan snack options"
Cons: "Courteous service is there. I do not think of anything better."
Pros: "Everything was great!"
Pros: "100 open seats made for a very comfortable flight."
Cons: "Not canceling my early morning connection."
Pros: "Crew was amazing!!"
Cons: "Boarding was terrible!!Gobback to assigned seats!"
Pros: "Nice staff, early takeoff and landing, clean plane"
Cons: "Too much turbulence on this trip"
Cons: "Hot plane. Poor circulation of air. WiFi constantly disconnected and slow. Poor communication from crew about status of what was going on when entering airspace of LGA. We circled LGA for quite some time with no explanation. Then sat on the tarmac. In fact I’m writing this review from the plane. It was due at the gate almost an hour ago. No one can use the restroom since over 90 minutes ago. Plane is still hot and many very dissatisfied. Southwest needs to get its act together in these kinds of situations so people know what to expect."
Pros: "Got me home safely"
Cons: "Too crowded"
Pros: "Staff are happy"
Pros: "It’s Southwest"
Cons: "It’s Southwest"
Pros: "Boarding as A-3"
Cons: "Over the top steward Talks to much"
Pros: "The service and smooth fly"
Pros: "Service frequently interrupted because of turbulence; they apologized profusely and made sure everyone had what they needed"
Pros: "The crew on the flight was EXCELLENT!!!! I absolutely love SOUTHWEST but was disappointed with the boarding captain. Maybe he was young but his attitude towards those passengers could have been a bit better. And they were musicians with instruments."
Cons: "Boarding needs to be more attentive to elderly passengers. (Senior Citizens)"
Pros: "Great service"
Cons: "Seats seemed smaller than other planes - I am not that big and my thighs were touching both arm rests"
Pros: "Cheerful crew, clean plane."
Cons: "Even though I'm a SouthWest miles member, I was the 6th to last person in the boarding line. I'm not sure who I've offended (smile) but I've been almost last the last two times I flew."
Cons: "Flight delayed. Changed gate without alert notification"
Cons: "Feeling CHEATED"
Cons: "Significant damage in my luggage, including a crushed hearing aid packed into a strong plastic box."
Cons: "Cabin crew seemed snippy"
Pros: "There is more room than on other airlines - I'm 6' 8", so I could sleep the entire time, no drinking, no eating, no issues whatsoever."
Pros: "One of the passengers was celebrating a birthday. A flight attendant asked all passengers to close the window shades and turn on call lights. We all sang ‘happy birthday’ and when the birthday girl blew out the candles, everyone turned off the call lights. Surely a birthday to remember."
Cons: "As usual, snacks only. No real food."
Pros: "I was late arriving to check in for my 3:55 pm flight to Atlanta. (my own fault leaving late, compounded by slow traffic with 2 separate accidents near the tunnel on I-94). When I arrived with my 2 bags, the agent was so kind and encouraging. He told me that he felt I would make the flight but my bags might not. He encouraged me to take anything from the bags that I might need. (I took my coat and contact lens case.) Additionally, he gave me excellent directions to the gate. I was able to get on the flight and arrived in ATL and was so pleased to see both my bags made it. Southwest ROCKS!"
Pros: "Flight attendants were super friendly"
Cons: "The last man who boarded the plane was overweight and couldn’t squeeze into the middle seat. I had to stand up to give him room to get situated while the flight attendants watched. This gentleman should have been required to purchase two seats as he took up almost half of mine. I didn’t want to speak up because I didn’t want to make this gentleman feel uncomfortable. But the flight attendants watched and didn’t do anything to ensure this guy was comfortable and not infringing on those around him. I sat sideways the entire flight and arrived to Chicago with back pain."
Pros: "Southwest is ALWAYS the BEST. It was such an early flight (5:50 am), and they kept the cabin so quiet throughout the entire flight."
Cons: "Nothing, per usual."
Pros: "Smooth flight."
Cons: "Sitting on the runway too long."
Cons: "No entertainment"
Pros: "Tow in gate late at night... Stupid"
Cons: "Tow in gate late at night... Stupid"
Pros: "Lots of empty seats on the flight so more comfortable than most. Friendly communicative crew. Was very relieved to be on this flight out of Houston just before the hurricane hit-- thank you for not canceling it!"
Cons: "Everybody hates peanuts. Please consider providing outlets at the seats so we can charge our devices, and little tvs on the backs of the seats. As-is, $8 for internet on a short flight is dumb and my phone can't last very long playing media anyways."
Cons: "No indication why the flight was cancelled, just a text message. Understanding that you can't control the weather, you can control the delivery of information which was lacking. Knowing that air traffic control cancelled all flights would have been helpful to know as I planned how to get back to Milwaukee."
Pros: "Sky Cap helped us get a better flight than Southwest scheduled us on. So....we were able to attend Theater as planned."
Cons: "No text that flight was cancelled. Had 20 minutes to get to plane. Made it but seats were not available to sit together. Delays at TSA security. Had to wait 3 hours for our connecting flight In St. Louis."
Pros: "I enjoyed my experience with SW. It's been a few years since I have flown with any airlines. It was delightful to have little luxuries like free checked bags."
Cons: "The only thing I didn't like was how rough the landing was. It was like there wasn't enough space to land."
Pros: "The crew was very nice."
Cons: "I don't like the free for all seat situation. It would be nice if we could pick our seats depending on when we book our flight, etc. The seats are rather tight. If you have wider hips, it will be hard for you to sit in the center seat or on the aisle when the plane is packed. I also wish they sold food on the plane. My total travel time with two flights is almost 6 hours. I always start to crave the protein boxes or healthy food options American Airlines sells on their flights. SW should sell food. They would profit."
Pros: "Super clean plane! Staff was very friendly as well"
Cons: "Nothing, all was great! This was a very pleasant first time flying Alaska airlines. Will definitely recommend"
Pros: "Super smooth landing and take off!"
Pros: "Amazing crew!"
Cons: "Nothing. Everything went smooth."
Pros: "One of our baggage damaged. We reported to Alaska airline worker, she said wear and tear, they don't cover. we had to keep talking and took picture to made a claim."
Pros: "Fast flight"
Cons: "Seats were a little uncomfortable. The boarding process took a while."
Pros: "Arrived early, and that was good."
Pros: "Crew was amazing and friendly. Clean, chargers for phones in front of the seat and free WiFi for messaging on board."
Cons: "Offered free movie watching but our iPhones didn’t have plugs for earbuds, so we couldn’t enjoy it because it would disturb others having the sound on."
Pros: "One of the passengers was a no show! I got to move over to the aisle and have the empty seat between us!"
Cons: "First class!"
Pros: "Great food vegetarian options and they gave us nice things like blankets and pillows and slippers and a toothbrush."
Cons: "More options for movies/tv in English"
Cons: "Flight from Seattle to anchorage late one hour"
Pros: "Staff great"
Cons: "Same old movies"
Pros: "The crews were very friendly and helpful."
Pros: "Best flight we have had in a long time."
Cons: "We didn’t have any food."
Pros: "Never flew Alaskan before and we loved it!! You get a lot for your money on their airlines. Very impressed!!"
Pros: "Because of seat screwup we were comped meals, entertainment drinks etc enjoyed the attention Good leg room"
Pros: "Alaska flight crew treated treated my violin with extra care. Thanks!"
Pros: "Seemed to be more legroom and overhead bin space. Fruit and cheese platter was great, esp. for the price. I was impressed with the entertainment options (tablet rentals for less than $10, and some free options with own device). Crew wasn't great, but good enough."
Cons: "The seats seemed narrower than usual. The space underneath the sheets was divided by the seats, so very hard to store anything there."
Cons: "The flight was terrible. The lady in front of me had no idea how to discipline a child. Her son screamed the entire flight."
Pros: "The smooth ride and excellent crew."
Pros: "Other think was okay"
Cons: "No update for delay"
Pros: "Very friendly flight crew. Smooth boarding. Got in a 1/2 hour early!"
Pros: "Pilot was friendly and let us take pictures."
Pros: "Roomy seats, friendly staff."
Cons: "Not permitted to use both bathrooms (one on front reserved for first class only)."
Pros: "I felt like there was ample leg room, and liked that the back of the plane boarded before the middle of the plane."
Cons: "The scripts didn't sound well rehearsed, and disrupted my audiobook longer than. Necessary"
Pros: "I’m 6’3”, more legs than upper body. We sat in row 19 of a 737-900 and I had plenty of leg room in the middle seat. The middle eastern chicken meal was delicious! Free Wi-Fi for chatting/iMessages was really nice."
Cons: "The broccoli in my meal was brown and yellow. How is that possible? I didn’t have the app for watching movies. And I didn’t want to pay for wireless in order to download the app to watch free entertainment. So their network team should allow their firewall opend up to whatever port that can make that happen."
Pros: "I was drunk, and my pumpkin. Sara was very polite"
Pros: "Our flight attendant was excellent. Because I'm a vegetarian, he gave me a salad. Alaska does not provide but one meal choice in first class. Food options are way better in coach."
Cons: "Seats are uncomfortable and meal choice is poor."
Pros: "They had complementary beer and wine on the flight!"
Pros: "I like that there was leg room."
Pros: "I liked being able to watch movies for FREE"
Pros: "There was a lot of leg room and the seats were comfortable. The fight crew was relaxed and seemed to enjoy their jobs."
Pros: "Nice clean plane. Very nice stewards."
Cons: "Could use a light blanket."
Pros: "Traveling alone - upgraded to first class - I was wearing a boot for a broken metatarsal bone, so it was awesome to have more room/comfort!"
Pros: "The flight attendants are always as accommodating and kind as possible. I was flying with my cat and they made sure put me in a row where nobody was allergic to him, and checked on us several times to see if they could help in any way."
Pros: "I liked the amount of space in my seat! Cushy chairs leg room event tilted back"
Cons: "Totally Happy!"
Pros: "Great crew, newer comfortable plane."
Cons: "Insane amount of turbulence. Delay due to lack of access to the gate prior to boarding."
Pros: "Lost luggage for a day"
Cons: "They canceled the flight with no warning, had no customer representatives to help people make other arrangements, and had a very short window of time to file for a refund. Absolutely sub par experience."
Pros: "Everything on time Friendly crew"
Cons: "Uncomfortable seats Food and entertainment n/a"
Pros: "It was a great flight well taken care off had a window seat and fell asleep"
Pros: "Crew was polite ans helpful. The captain was informative and the flight was smooth"
Cons: "The seats are VERY small. There is not any room between you and the next person. That was not enjoyable at all."
Pros: "Arrived on time even with delayed start"
Cons: "Short delay"
Pros: "Leg space big, crew fun and considerate"
Pros: "Flight was on time, entire staff smiling and friendly. I don't travel much and everyone was pleasantly helpful"
Cons: "Not much I didn't like, the whole experience was super."
Cons: "Not enough room in the seats"
Cons: "Large people that take up part of your seat should be forced to pay for first class. Uncomfortable ride for me"
Pros: "Staff was courteous and helpful. Loved all smiling faces"
Cons: "Great people to fly with JetBlue"
Cons: "WiFi didn’t work well, tv had to be reset"
Pros: "Plane crew was excellent!"
Cons: "Waiting area at FLL could have been better. It was very disorganized to board the flight. Counter staff were two African American staff being rude to passengers."
Pros: "This time within the last couple months the trip a lot better."
Pros: "Relatively comfortable seats, great in flight entertainment."
Pros: "A good seat And punctuality"
Cons: "The crew wasn’t helpful in anything. They were scaring us with their behaviour. very nervous specially the only man in the crew. They didn’t attend us because something could happen. Nothing happened. Some turbulence. That’s it"
Cons: "There was a woman with a small dog who did not have a carrier and was being difficult- at boarding and on website it should have been made clear what the regulations were regarding pets"
Pros: "It was a good experience overall"
Cons: "There were things like delays that couldn’t be helped but it was an inconvenience"
Pros: "We arrived early"
Cons: "The entertainment system was missing at my seat. It was also down for the entire plane. The crew missed my row for drinks."
Cons: "7 delays announced. Delay up to 4hour5min. Confusing emails sent"
Pros: "An overall completely well done performance."
Cons: "Like to have reading materials. There was no :-/ magazine."
Pros: "Crew informed us about the time delays and why we had to unload the plane ."
Cons: "Boston closed their airport due to high winds."
Pros: "The crew was fabulous. They were so friendly and efficient that it truly made the experience pleasant from start to finish."
Pros: "Staff was amazing loved every minute of flight"
Pros: "They are a great airline! The entire crew makes you feel like you are welcome.. ( unlike almost ALL other airlines ) Jet Blue is most definitely my airline of choice. They try hard, and do a wonderful job!"
Pros: "I boarded fast"
Cons: "flight attendant was moddy"
Cons: "Flight was delayed 90 minutes but the bigger issue is that after we boarded the crew told us that some paperwork needed to be signed but we didn’t leave the gate until 40 minutes later. The crew including the pilot never informed us as to what was going. Terrible communication. Also, in regard to myself, I was sitting in an Exit Row and the flight attendant came over to ask unless individually if we were willing and able to handle our responsibilities. Before each of us was ready to answer he said OK, turned around and left. What would have happened if we had a problem and someone in the Exit Rows had a concern?"
Pros: "The plane was very comfortable and had noticeably more leg room than any other airline I’ve been on recently."
Pros: "Wi fi and the tv made the time pass quick , seats were big , flight was quick"
Pros: "The seating space was just right, and thanks for the complimentary Sprite."
Cons: "The wifi/ flyfi did not work. The directv screen kept going offline. The complementary cookies ran out"
Pros: "Good snacks, was switched to an “even more space” seat"
Cons: "Changed gates without notification, got at email with delay notification but no information that the gate was moved from 5 to 25 until I went up to ask the desk staff since my departure wasn’t showing on the screen. Very loud engine for some reason. No USB a chargers on plane is old school"
Pros: "My wife were satisfied with everything."
Cons: "No reason to say anything, we were grateful to be there."
Pros: "Smooth flight from start to finish. There was originally a delay, but they made up lost time in-air. Great experience all around."
Cons: "Flight attendants seemed inexperienced: did not convey confidence about 1) the flight, 2) the experience, 3) their ability to manage the flight."
Cons: "We missed our bus connection to NH due to the delay and since there were no rental cars or airport hotel rooms we sat for 9 hours waiting for the first bus. Exhausting."
Pros: "Love that Jet Blue now flies out of St. Paul looking forward to flying it more often. I also live in WPB and really hope it will fly from NYC to WPB during the winter more often so my children who live in NYC can come more often!!"
Pros: "Flight crew was pleasant and entertainment was good"
Cons: "The delays, and the crew had no real answers they just kept pushing the time back very poor communication"
Pros: "Normal good flight otherwise."
Cons: "Notification only 2 hrs or so before flight departure. Delayed 3hrs. Had to return rental car on time, so could not use to fill time during waiting period. Other fights to NY area already filled."
Pros: "Boarding was smooth, on time and efficient. The crew was friendly and they moved quickly in the cabin so not to disturb people sleeping on such an early flight."
Pros: "Incoming plane 20min late, but crew worked well in couteously managing boarding process to regain some of that time back."
Pros: "Staff was kind and there to help. I would definitely fly with Jet Blue again! Great airline to fly though when you have young kids."
Cons: "Everything was perfect!"
Cons: "The delay"
Cons: "We were delayed due to poor weather on takeoff and on landing due to airport traffic."
Pros: "The snacks"
Cons: "By the time we boarded in row 8 all overhead bins were full thru row 16. Made getting off more difficult when we had to get our carryons"
Pros: "The staff kept us informed and properly serviced before and during the flight"
Cons: "Similar to our outgoing flight, this one was also delayed... as a frequent international flyer I find these delays for shorter flights very frustrating."
Pros: "The crew were great."
Cons: "The people on the flight not so much. Barking dogs and screaming babies."
Pros: "Quick service no complaints."
Cons: "Tv service was weird."
Cons: "A woman was boarding the plane with two babies and clearly struggling to get to the back of the plane. When she could not handle it anymore she asked one of the flight attendants to help her. She was refused assistance by her. Then the flight attendant came to the front of the plane laughing uncontrollably say, "OMG, did you see her having a meltdown...she was asking me to help." She proceeded to laugh for the next 20 minutes repeating that the woman was helpless. I was disgusted by the flight attendant's behavior and attitude."
Pros: "I like the new collaborative coffee option at the gate and the get-your-own-snacks option upon boarding."
Cons: "My flight to New York was delayed 4 hours. My flight home to Orlando was delayed almost 3 hours. That is absolutely ridiculous and makes me never want to fly JetBlue again."
Pros: "The staff was pleasant and respectful even when some passengers were rude."
Cons: "Paying for headphones."
Pros: "Ticket prices were very affordable. Check in was quick, smooth & easy. Flight was on time. I loved the leg room, the fact that snacks are unlimited & the crew was just super courteous."
Cons: "That my tv & wifi did not work properly on my return flight"
Pros: "Free beer!"
Cons: "Nothing, it was excellent!"
Cons: "Onboarding crew was a bit rude and rushing everyone. Forcing people to check in bags even though there was still space in the overhead bins."
Cons: "My overhead light didn’t work. My seat mates tv didn’t work. We were in 13 A & C"
Cons: "Plane was delayed...they inform passengers of the delay, then set back to the original time. Horrible. This airline stinks."
Pros: "Efficient boarding process. Flight Attendants happy to be on board with you."
Cons: "Nothing not to like."
Pros: "Getting to know the crew who served me in delta one was great! Food service was done pretty quickly and good snacks available."
Pros: "I liked having the entertainment system on the Minneapolis to Atlanta flight. I was able to watch the football game which made the time go by more quickly. The crew was excellent and provided good service even though I did not have any food or drinks."
Cons: "I am always dismayed by how long it takes to get passengers on the plane. Once on the plane, it also takes too much time to get passengers seated. Passengers continue to bring luggage which takes up too much space in the overhead bins and have more items than permitted. I do not bring luggage on board because it is too hard to find space and it holds up the boarding process."
Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Pros: "all good"
Cons: "The entertainment system was out completely for the whole flight"
Cons: "Couldn't have been better"
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Pros: "The crew was great and very friendly."
Cons: "Never enough room and the food was okay. But what’s new about this when it comes to air travel?"
Pros: "Crew was nice, food and entertainment was nice."
Cons: "Seats could’ve been more comfortable."
Pros: "Wonderful friendly crew. Comfy seat. Very pleasantly impressed with the comfort on a CRJ900 -- windows are large and closer to eye level, standing room is enough."
Pros: "Everything went well."
Cons: "Friendlier faces. Seats that work better. Was clear on the reclining operation"
Cons: "I was assigned a seat on the last row of the plane--these not only don't recline, but it feels as though they push you forward. Also, the engine sound was so deafening with such intense vibration that I was unable to hear the flight attendant speaking to me from 2 feet away, much less anything overh"
Cons: "Flight was 20 minutes delayed"
Pros: "Very friendly crew with a clean plane!"
Pros: "Good snacks"
Pros: "Open seat next to me. Free movies."
Cons: "Really narrow aisles. Even hard for the crew to get by. I can’t believe they use A330s for international flights."
Pros: "Delra was very accommodating to get us on a later flight today due to a medical emergency the previous day. Thank you Delta, especially for your understanding."
Cons: "We barely made it through a storm. Super scary. Even the pilot said we "barely made it" over the speaker. I would rather be hours late getting home than feel like my life was possibly gambled with. I have my pilot's license so I am not unfamiliar with having to create an alternate flight plan when inclimate weather strikes. However, this was scary. My boyfriend quietly had a panic attack while we were on board. Would not fly Delta again because of this experience."
Pros: "Glass of water and a quick flight was all I needed. Went very well."
Cons: "Small delay waiting for the walkway arm at the gate otherwise we’d have been early"
Pros: "How professional everyone was"
Cons: "Everything was good"
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "Seating was very nice and a free move was a plus"
Cons: "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"
Pros: "Nothing. My flight got canceled."
Cons: "Delta offered nothing for canceling my flight, rescheduling me on one over 24 hours later with two layovers to Miami. I lost money on hotel reservations and never even made it on my trip. Couldn’t reach delta for over 24 hrs to confirm whether I’d get a refund or not"
Cons: "My flight was delayed over 3 hours and I have reached out to Delta and no one has called or emailed me back."
Pros: "Flight was fine. They were especially generous with the snacks."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Pros: "Everything went smoothly."
Cons: "The row I chose for a seat was next to the bathrooms. Those seats don’t recline. Found it it’s very hard to sleep sitting upright. That made the flight and the first day of my international trip difficult. It would be nice for the sites seat selection feature to include such nfo on seats. I paid nearly $2000 for a shitty seat."
Pros: "Upon arriving in Minneapolis-St. Paul, it was a struggle to determine whether or not my bags had made it, whether or not I needed to collect them from baggage claim due to the cancellations/delays, and if I was even going to be able to transfer my ticket. Flight arrived late in the evening when most flights were basically complete for the day. Luckily, I happened upon a red-eye arrival, and spoke to an agent at that gate (Taj). Taj was without a doubt, THE BEST GATE AGENT I HAVE ENCOUNTERED IN MY 40+ YEARS OF TRAVELLING!! I explained my situation to him, and he immediately asked to see my travel info. He proceeded to get me on a flight much earlier than originally anticipated, upgraded me to Premium fare status, and did his best to re-route my luggage (which he informed me was still sitting in ATLANTA 18 hours after having left there...) - how does someone get on a flight, and their check-in get noted, but their luggage does not get put on said flight?? Things that make you go hmmmmm.... All that aside...I will be planning a trip to Minneapolis-St. Paul specifically to take a gift of appreciation to Taj! Well done on this end Delta - Taj is an excellent example of intelligent customer service."
Cons: "Last minute notifications of delays/cancellations. Luggage was not placed on my original departing flight from Atlanta 18 HOURS EARLIER...not cool Delta. As a result, I did not receive my luggage for another 2 1/2 days ."
Pros: "NOT A THING!!"
Cons: "I has nothing to do with the flight it self! The original fight was cancelled from Minneapolis to Atlanta (with no notice) I found this out by calling!! I was told a confirmation of a new flight was going to be email once the request from the support had been approved (the email confirmation was never received). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. I was up most of the night waiting for this confirmation that never came!! I received an email this morning letting me know the fight from ALT to Mexico had been delay!! When I opened it to view the itinerary it showed she had been booked for the am fight at 6:30 am! after spending another hour and 35 minutes on the phone your support team could not find a fight until Dec.21!! Not to mention the accepted they had problems with their email system and phones, but asked why didn't I called,mmm I was on the phone for the 3rd time!!!! I am very, very disappointed!! Not a discount was offer or a fight the next day even when I was checking an flights were available!!! Here is the other part,,Rosa came all the way from Mexico to care for her ill sister for the last 2 1/2 months, all she asked was to be able to be back home for the holidays!! Your team insisted on scheduling a flight for next week or a full refund!! This was not a money matter!! It's about getting some one home for the Holidays who has helped a ill person during the most vulnerable time in her life!!"
Cons: "Some of the flight attendants were rude and not very welcoming at all."
Pros: "Funny people at the gate, all was smooth and on time"
Cons: "It was too hot in the cabin, which is unusual (usually, I freeze)"
Pros: "Always a good experience with Delta! They’re the best!"
Pros: "Nice regional jet!"
Cons: "It was a regional jet..."
Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Pros: "Courteous crew"
Cons: "Not enough room. Older plane model. No screens for entertainment."
Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Pros: "Crew was very professional and friendly."
Cons: "Seats too close together."
Pros: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Cons: "A complimentary sandwich would have been nice for a 4 hour flight."
Pros: "They are very professional"
Cons: "I luv it"
Pros: "Very late flight. Left on time, arrived 25 minutes early! Cabin crew were friendly and cared for everybody's comfort. They distributed a lot of extra munchies. They had real almonds instead of the usual 1/3 ounce peanuts, isn't that wonderful? Lights went off early and stayed that way so that the passengers could easily sleep through the flight. Uneventful flight, and therefore enjoyable."
Cons: "I had chosen 10C in the Comfort+ section of this MD90 plane. I did get my knee bumped more than once. I still like the seat because I can stretch my legs, but people should be aware of the bumping issue; it can be rather painful, and you do not get an apology."
Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
Pros: "Flight attendants"
Cons: "Tv wouldn't work and delay that wasn't weather related and the food was awful"
Pros: "Gate agent was great. Smooth boarding and very attentive flight crew."
Cons: "The only negative was an older aircraft but the crew went out of their way to talk to people about setting up entertainment."
Pros: "Over crowded. Scaled down the aisle to add extra seats. I weigh 100lbs. and am 5'2". My knees were crammed into seat in front of me. No beverage or food service and no discount for that."
Cons: "More worried about carry on luggage than customer experience."
Pros: "On time. Crew was very good"
Pros: "The flight got delayed and than it was also late"
Cons: "Be on time"
Pros: "Nothing, delay and than the plane was late"
Cons: "Be on time and don’t be late, time is money"
Cons: "I missed the flight because they did not allow online check in. The check in closed 45 min before the flight and I got to the airport 35 min before the flight because my first flight at LGA was cancelled and I had to spend $250 to uber yo EWR. They charged me $200 and only refunded me vouchers"
Cons: "We were unable to check in with SunCountry .. very frustrating!"
Pros: "The upgraded seats were worth it."
Cons: "Everything else. Had me listen as wrong gender. Had to pay extra to fix it. Couldn’t get checked in early. Spent 30 minutes with the agent to get a ticket, went to gate and was told I need to show a receipt because they don’t have record of me paying for the seat. Will not fly sun country again"
Pros: "Easy check-in"
Cons: "None of the luggage for our flight was boarded onto the plane, despite a 30 min delay due to loading/unloading. We then did not receive our luggage until about 18 hours after landing and have still not received a baggage refund, voucher, or any compensation for the inconvenience of all of the passengers."
Pros: "Beginning of the fight was smooth but when we were descending the pilot did a little noise dive which was a clear blue sky and wasn’t necessary for the noise dive. And while descending he makes sharp turns left and right a few times, didn’t seem like he knew where he was going. I been on rough descents before but this pilot is not qualified."
Pros: "Customer service was great."
Pros: "Flight attendants were very nice. Seats were pretty comfortable"
Cons: "When we booked the flights, we were not allowed to choose our seats and did not see any notice about charging for carry on bags. When we checked in, we had to pay extra for carry on or checked bags and had to pay for seat assignments. No complimentary snacks either. Disappointing."
Pros: "Flight was on time-actually left a bit early."
Cons: "No free on board movies. Turning all the lights on at descent when I was sleeping."
Pros: "Crew was nice, boarding and flight went smooth."
Cons: "This plane was rather crammed with minimal leg room. I am 5’10” and couldn’t sit with my legs straight! This isn’t usually a problem for me on other planes, so it was uncomfortable for a 3+ hour flight. Other than that, no complaints on this airline."
Pros: "Direct flight. Being on time."
Cons: "No food or entertainment. Not much leg room. Baggage policy"
Pros: "I did not fly to Las Vegas... the ticket went unused."
Pros: "Flight and ticket staff very friendly and accommodating"
Cons: "Everything was perfect"
Cons: "We ran into a combination of traffic, parking, and other issues that drove us to arrive at our check-in at 7pm for a 7:40pm flight. We were not able to check-in given the 45 min rule. NO WHERE in our email did it say there was this rule nor were we prompted or told to check-in prior to our flight online. There's no suncountry app for check-in that we could find (only a visa one). We booked through priceline.The flight hadn't even started boarding and we were not allowed to check-in. We were re-booked on a flight that left two hours later, but that flight was delayed 3 hours. The whole thing essentially took one full night of paid hotel and fun in Vegas away costing us over $200 just in hotel plus we spent an extra 5 hours in an airport that didn't have a bar open past 9pm."
Pros: "I generally like sun country so I hope the feedback gets heard because you are usually my favorite airline. Notification early about flight delays we good."
Cons: "Flight 103 was supposed to be at 1:30. Delayed at 10 or 11 am to 3:08. A little in the day to have a major delay putting us into Vegas right at rush hour with higher taxi pricing and headache. Once we were at the airport the delays continued. We didn't finish boarding the plane until after 330. And then had to sit on the tarmac while they tried to squeeze us in. Then landing you could tell we were circling airport while they tried to find a spot for us to land, either that or it was a bad route because it involved a lot of sharp turns. We landed almost two hours late, which for a 48 hour Vegas trip is harsh. All we got in return was an apology. Usually other airlines will at least give you the full can of pop or something minor to off set the bigger inconvience."
Pros: "The crew was awesome, friendly and helpful."
Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"
Pros: "We’re coach feels like your in first class"
Cons: "The staff are the best , the accommodations are superb"
Pros: "Generous with size of carry on. Staff pleasant"
Cons: "Would like a small snack included"
Cons: "Seats are too small"
Pros: "All the flight attendants were very friendly."
Cons: "No complaints."
Pros: "Flight there&home had a very nice young man/lady get me set up with ticket and boarding pass"
Cons: "Getting searched like a criminal on the way there. Young lady gave me the fast lane home. They treated me like a human being"
Cons: "Boarding was awful - they were all over the place! Board from the back - then the front! Lots of chaos!! awful experience! And seriously - no peanuts or snacks for free? Ugh!"
Pros: "I went from Minneapolis to Vegas in 3 hours which is way better than a 24 hour drive."
Cons: "No snacks."
Pros: "Minor issue with a seat stuck in the reclined position to start, but we arrived with an otherwise adequate and routine flying experience"
Pros: "Good service!!!"
Cons: "Pop is complimentary but still charge $8 for a shooter of liqueur!!!! Just a little steep in price"
Pros: "Sun County is consistently on time, the planes are spotless, and the crew helpful and kind."
Pros: "Direct flight"
Cons: "seating is a little cramped."
Pros: "Flight attendants were pleasant. Flights were on time with no delays."
Cons: "Seats to darn hard."
Pros: "The crew was great--very pleasant and attentive. Flight was smooth with an easy landing."
Cons: "At the Sun Country desk in Minneapolis they told me they couldn't check my bag all the way through to San Francisco because they didn't have an arrangement with Virgin America. I learned in Las Vegas after claiming injury checking my bag that they do have an arrangement, and that agent just didn't know about it. Kayak should never have allowed me to book a ticket where I had to re-check my bag and go through security again without a big warning, so I'm unhappy about that. Additionally, it seems like Sun Country needs to get his ducks in order regarding baggage agreements. The change in Las Vegas was stressful and involved switching terminals as well – not ideal."
Cons: "No service everything close flight suppose to leave at 8 18 its 8 20 no one is here. So what do you want me to say"
Pros: "Nice flight attendants."
Cons: "The flight was about an hour late taking off and boarding was interrupted part way through the process so there were some people sitting in the plane for all this time and some people sitting inside the airport boarding area for all this time. No explanation whatsoever was given about what was going on. The aisles on the plane were so narrow that I could just barely roll my carry-on bag down it. The head of the guy sitting in front of me was almost in my lap. I couldn't even lower my tray table all the way down to a flat position to set my beverage upon because his seat was so close to mine. When the flight was almost to its destination, we had to circle the airport for awhile because Obama was landing at this time too. We were never told of this possibility until it actually happened. Why not ? We arrived about an hour and a half later than our scheduled time. With all these inconveniences to us, absolutely nothing complimentary was given to us passengers to make up for their incompetence and how our travel plans may have been disrupted. This was a bad experience and my last with Sun Country."
Pros: "I got there"
Cons: "Waiting for 2 hours for them to fix a part. And being Late"
Pros: "Good price on tickets"
Cons: "Wish I could have picked my seats after I made my reservations I had to go to sun countries website and figure out how to pick my seats"
Pros: "Not going to say this will happen to every soldier but when they started boarding first class passengers,they also stayed boarding anybody in the military. I went up and after some confusion,they upgraded me to first class. I didn't even ask for anything. It was amazing!"
Pros: "Full flight, checked my carry on for free, both ways. The MSP ticketing agent was very friendly and got me a great seat."
Pros: "I liked my seat mates. I did not have any food or entertainment."
Cons: "My flight was delayed 20 minutes ."
Pros: "Smooth boarding and deboarding"
Cons: "Attendants were not friendly"
Pros: "No complaints. Smooth flight, no delays."
Pros: "great staff and excellent airline. well run"
Cons: "entertainment option on board is a joke"
Pros: "I enjoyed the on time flights."
Cons: "The crowding of planes and the small seats in coach. I switched to first class."
Cons: "My luggage was lost"
Pros: "Everyone was so pleasant"
Cons: "Check in Everyone was so pleasant"
Pros: "On time"
Cons: "Pay for food and drinks"
Pros: "Easy boarding. Comfortable seating. Great company sitting next to me."
Cons: "No complaints."