Daily cleaning, installation of cabin HEPA filters on flights from Rome to Des Moines
Most visitors from Rome will not be allowed to enter Des Moines. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for Des Moines
Visitors from Rome are not required to quarantine after entering Des Moines.
Visitors from Rome must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Des Moines.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
There are no direct flights for this route. The shortest travel duration to get to Des Moines from Rome is 17h 10m.
A passport is required to fly from Rome to Des Moines.
Your flight ticket price will generally be cheaper if you fly to Des Moines on a Friday and more expensive on a Saturday. On your return trip to Rome, you should consider flying back on a Tuesday, and avoid Thursdays for better deals.
On your way to Des Moines, you’ll fly out from Rome Fiumicino. You’ll be landing at Des Moines.
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Scores according to KAYAK customer reviews
Cons: "Wifi on klm"
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "The crew."
Cons: "The time between flights."
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"
Pros: "Very friendly crew and on time with no problems."
Pros: "The flight crew was so friendly and the food was really good."
Cons: "They left my bag off the plane. Ridiculous."
Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Pros: "Quick flight"
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Pros: "Light snack and complementary wine"
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Cons: "old screens and entertainment system leg room to small"
Pros: "Crew was awesome"
Pros: "Very friendly and helpful crew."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Pros: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Cons: "That it didn’t happen."
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Pros: "Booked extra room seat which gave me good room for seating"
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Pros: "Lovely staff, good food, great movies."
Cons: "They stole my money"
Pros: "Everything. A truly faultless experience!"
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Pros: "On time."
Cons: "No negative"
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Cons: "I slept didn't have snack offered and no entertainment"
Pros: "Quick and efficient flight. Crew very organized. Great language skills"
Cons: "I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes."
Pros: "Leg room. Smiles of the cabin crew."
Cons: "Not enough selection of Electronic Dance Music. Lol!"
Pros: "Flights left on time, arrived ahead of time. Seats comfortable. Baggage arrived quickly. No charge for wine/beer, although I do not imbibe when flying long distance. Food ok for airline food."
Cons: "Unable to pick seats in advance,, were assigned seats that did not recline for 11 hour flight. One bathroom not functioning. Very limited movie choices for inflight entertainment. Seat belts much shorter than other airlines, so very confining, unable to loosen to relax in any position other than sitting straight in seat. In Rome had to check in & go through security at Terminal 5 then get bussed to Terminal 3. Only airport where we had to take out all electronics, including converter plugs, headphones, etc, place in a flimsy clear plastic bag ( that broke ) to go through security. Line to check bags pretty slow for number of passengers. Glad we had plenty of time."
Pros: "Amazing crew, fast boarding."
Cons: "Uninspired food. I was served the same meals 30 years ago."
Pros: "food good"
Cons: "techical problems announced AFTER plane was fully boarded, took 1-1/2 hours with no refreshments offered except the water bottles at seat. However, captain did make periodic announcements as to progress of repairs."
Cons: "Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent."
Pros: "Crew was very pleasant."
Cons: "There were no announcements at all about the delays! It was confusing and poor service."
Pros: "Crew was business only."
Cons: "More engaged crew. The"
Pros: "New, clean airplane with a friendly and professional crew. It was not as uncomfortable as some of the other airlines I've used, though eight hours in economy is still too much. I chose it in part because of the connection through Copenhagen, which I recommend for an overnight stay. Great city."
Cons: "The chicken something or other on one of the flights was truly disgusting, but the rest of the economy food service was okay."
Pros: "Nice interiors, relatively new airplanes, and very professional staff"
Cons: "Limited food ans beverage selection, and alcohol is served with an additional cost"
Pros: "All good."
Cons: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."
Pros: "Check in at the airport gate was handled professionally."
Cons: "Bought our seats 2 months in advance. One day before flight, saw our assigned seats were changed, someone had our original seats 31G/H, and we were put in 48C/D. Could not get any assistance to correct the situation until we were at the gate and by that time no comparable seats were available. Also, my husband spilled his drink; one of the attendants said he was too busy to help with cleanup. Fortunately, another attendant came over after my husband went to the galley to again ask for assistance."
Pros: "The only thing that saved the flight was a good crew and decent food."
Cons: "My husband uses a wheel chair and a delightful attendant wheeled him and about 20 other passengers to a very well equipped handicap area. There we all stayed until finally we demanded that we be taken to our flight which was supposed to leave in about 10 minutes. When we boarded the plane all the other passengers were already there and I was the last one on. All the overhead bins were taken and I had to put my carry-on under the seat which left me with almost no leg room. By the time we arrived in SFO my thighs and back hurt so much that I was worried maybe I would require medical attention. Which fortunately was not the case. It was luck that I had a bag that would actually fit under the seat."
Cons: "When I booked the flight, it did not say that I was not allowed to check any bags. My wife and I had one each, and it costed us €140 total to bring the luggage. If I had known there was a slightly more expensive ticket that would have allowed us to check a luggage each, I would of course have chosen that. Very poor information provided."
Pros: "Flight left on time, the plane was clean and comfortable, but the staff could do with some additional training."
Cons: "They did not serve coffee in our table, the cabin crew were abrupt, almost rude, and in my opinion they can do better."
Pros: "Fair leg space, kind stewards."
Cons: "It would be nice if they could offer some snacks or something to drink. Seems to be higher quality than low costs, so they could afford to offer that."
Cons: "Tried to call sas , no phone answered after 730 in Copenhagen, forced to buy my own ticket to leave early am as their incompetent sas transfer desk couldn’t find me a flight in am yet I was able on kayak.com. They refused to pay for it."
Pros: "Great flight. Wonderful staff. No turbulence!"
Pros: "Flight attendants were very nice. Seemed to have a nice amount of leg room."
Cons: "I didn't like that they tried to sell stuff on the plane."
Pros: "I purchased Plus and found it a good value. My seat on the overseas leg was comfortable -- though it could have reclined better. The food & drink service was conducted as at an elegant restaurant."
Pros: "Will choose SAS again."
Cons: "WiFi didn't work and movie selection could be a bit better. That's all."
Pros: "Very helpful crew. Goes out of the way to be helpful certainly in the transatlantic part of the flights. Entertainment is excellent."
Cons: "Food taste is terrible. They did accommodate us in getting vegetarian diet. However, online means to do this was impossible. Choices were not provided when we tried to do seat selection. In fact the web site gave wrong information that there are no meals offered even for the selection of the transatlantic flights. Toll free number calls were put on hold over an hour without success. Eventually chat worked. In the flight segment within Europe they do not even offer water for free. Charging 3 Euros for a small can of water/soda is a rip off."
Pros: "The flight crew was courteous and professional. The seats were comfortable."
Cons: "The flight came in a little late. However, the plane was nice."
Pros: "Boarding should be done like this on all airlines"
Pros: "The movie selection"
Cons: "To be boarded and wait for more than 45 minutes inside the plane for a second pilot."
Pros: "Late delay and no service from flight staff"
Cons: "We paid $90 per checked bag. When we purchased our tickets we were never given an option to purchase luggage ahead of time, we were under the impression that luggage was included."
Cons: "Seat was uncomfortable."
Pros: "Good flight attendants and a plus for the early arrival."
Cons: "The lack of lounge access at the airport in Rome (Fiumicino). Not receiving any food/snacks on a three hour flight is quite poor."
Pros: "The crew"
Cons: "The flight was delayed well over an hour. I was unable to check in the night before. I was finally able to check in online the afternoon of the flight, but no seats were left, so had a boarding pass with no seat assignment. Got to the gate and they sent me and about 25 other folks with no seat assignment to wait for a "colleague" who finally appeared after almost everyone else had boarded. I did get a seat, but I was one of the last to board. They ran out of salmon dinners, so the stewardess plopped a chicken dish in front of me--didn't eat since I am vegetarian. The stewardess did give me a free mini bottle of wine, which is normally free on Lufthansa. I am just not all that impressed with SAS. I will try to avoid them in the future."
Cons: "In-flight entertainment did not work, veggie meal I ordered was not there, and when I asked if I could have one of the extra business class meals, I was told no. I further asked if I could just have some chips from the snack basket and that was met with a death glare from the female flight attendant. All in all, the flight attendants were rude and unwilling to accept any ownership in the poor conditions of this 9 hour flight."
Pros: "The crew was lovely"
Cons: "No entertainment or any special difference between business and coach except you get a meal. Seats are the same as economy and the bathrooms are shared. Why bother paying extra?"
Pros: "The flight attendants were good at checking on the needs of the passengers"
Pros: "Quit a lot space for domestic flight"
Cons: "No drinks no food. We pay a lot of money for seat"
Cons: "I asked for a second glass of water and the flight attendant told me I had to buy a bottle. Also, the flight departed one hour late."
Pros: "Flight was short."
Pros: "The entertainment system is among the best of airlines."
Cons: "The Lufthansa representative in Frankfurt made me check one of my bags, when SAS clearly said I was allowed to have one carry-on and one personal item. This was not a Lufthansa flight, but the rude attendant insisted on enforcing Lufthansa rules on an SAS flight and refused to even allow me to voice an objection. I will not fly Lufthansa ever after this. SAS should have its own representatives who understand customer service at all gates."
Pros: "We were in coach and it was comfortable and the food was good. The crew was helpful and pleasant. Entertainment options were great."
Cons: "I have never been on a trans-Atlantic flight before that did not include wine and liquor! Surprising."
Pros: "There was sufficient entertainment and food"
Cons: "Shamelessly disorganized at all departures, the staff was rude, very rude on land and in flight. I will not fly SAS again. I rather pay more."
Pros: "we didn't crash"
Cons: "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"
Cons: "The food options need improvements. The portion and items are not tasty or plentiful."
Cons: "That I didn't make it to Chicago the day I planned. My first leg had computer issues in Rome which pushed the flight back 4 hours which then made me miss my connecting flight. Had to stay a night in Copenhagen and fly out at 1540 the next day."
Pros: "Efficiency, confidence, promptness"
Cons: "60euros for the first checked-in bag??? Ridiculous."
Pros: "Good, comfortable plane and friendly crew."
Cons: "The food was mediocre."
Cons: "Flight was cancelled 2 minutes after departure time. Staff was rude when we tried asking questions. It took an additional 2 hours to rebook on another airline and we had to spend an extra night in a hotel near the airport."
Cons: "I was bumped off. So I liked nothing about that SAS flight."
Cons: "Lost luggage delivered today"
Cons: "That it was cancelled"
Cons: "The flight didn't even exist because of a strike and neither kayak nor SAS informed us the flight was canceled, so we found out after we got to the airport."
Cons: "That I wasnt on the flight! Air traffic in Rome delayed us from leaving on time. Airline wouldnt comment until 15 minutes before landing if connecting flights would be held. They werent...we were 45 minutes late. Though my son and I were put up in a hotel it didnt compensate for our missed engagement in Chicago.1 full day gone!"
Pros: "Great selection of movies!"
Cons: "Flight was delayed due to weather :("
Pros: "I was traveling internationally alone with my 5-month old daughter. The crew was both kind and accommodating. It was a smooth stress-free trip for all!"
Pros: "The flight crews were fantastic on all legs. They really do the Lord’s work."
Cons: "The only improvements were related to seat comfort. Often, after hours in flight, my back began to hurt."
Cons: "Lack of a crew delayed flight 4 + hours."
Cons: "We purchased tickets for nicer seats. When our flight got delayed for some reason American Airlines automatically rescheduled us for a flight the next day with a 17 hour layover. When we called American Airlines after 30 minutes on hold we got back on our flight but our seats were gone and no refund"
Pros: "The crew was very nice. The seats uncomfortable."
Cons: "If I can avoid flying American I will... on my way to Rome, 4 hours delay due to technical issues. Same plane on our way back, 2 hours delay due to technical issues. I did not feel safe knowing that plane has so many technical issues. Had to wait almost an hour on the plane to get to our gate."
Cons: "The flight was full. We waited for wheelchair assistance that never arrived until we got to the gate for boarding, after already doing a 20 minute walk to the gate. The crew was snippy and unfriendly. Two lavatories were out of order from the get-go which should have been detected before leaving."
Pros: "I guess some of the senior crew that now do international flights don’t care much about their attitude. Some were very pleasant others looked like they were not happy to be there."
Cons: "Stewardess’s not stewards could at least act like their enjoying their job."
Pros: "The flight crew was excellent"
Cons: "Nothing will be done about this but you still cram a lot of people in a small space and it’s even smaller when seats recline"
Pros: "Flight was easy and quick. Staff was attentive and plane was clean. Plenty of room for this big guy in economy."
Cons: "Food selection are poor. Need to follow diet trends more closely. Diets are changing globally and we want healthier choices. On flight entertainment failed again on this flight. To keep people busy and engaged during fight it is very imperative to keep those systems updated and working. Helps relax customers and make the time fly. This was the 3rd fight that had issues with electronics."
Pros: "Food was okay"
Cons: "Seats were uncomfortable. The tv at key seat did not work at all initially. Crew tried to re- boot it but it still didn’t work properly Flight attendant in our area was brusque and rude. And none of the others said a word to us"
Pros: "Several of the flight attendants were rude and obviously dislike their jobs. I had family scattered throughout the plane and we all had the same impression"
Pros: "When I saw that our BA flight would be operated by AA, I was concerned, given previous poor experiences with American airlines. However, in this case, AA was pretty good, especially the check-in staff at Rome Airport who were excellent. The check-in, boarding and de-boarding processes all went well. Plane was relatively modern, with USB charging ports for phones. Movie selection was good, though the TV selection could be expanded. The food was ok. Seating not bad. All of our luggage, including a child's carseat, was delivered on time and intact. Pleasantly surprised."
Pros: "Quality and clean aircraft, and service. Arrived early. Apparently this is one of AA's highest-quality routes."
Cons: "The legroom in economy is the bare minimum-- you could not get the seats closer together."
Pros: "Flight operations such as boarding and flight timing was good"
Cons: "The American airline flight attendants were not customer focused and did not care one bit about service quality Not courteous Unfriendly and did not care about service at all"
Pros: "Flight was on time."
Cons: "One bathroom was out of order, staff appeared very tired, food service was missed twice on one side of our class section like they didn't have assigned sections. Also, the food and drink options do not compare to British Airways who we originally purchased our tickets from. All alcohol is free with BA."
Pros: "friendly crew, good leg room, on time dperature and arrival. entertainment"
Cons: "one of the food items (beef sandwich) has alcohol in it but I was't told so I ordered from my child then discovered it after reading the label."
Pros: "Checked luggage at the gate smoothly"
Cons: "2 tables were hanging off on 1 side on the right row 30. I pushed them back together but were still crooked and could fall out again easily."
Pros: "The flight attendants were really attentive and came to our rescue. In flight entertainment was good."
Cons: "Americans airlines charged me extra to guarantee that my wife and I, along with our infant daughter could sit together. Of course with this came the expectation that we would at least have more leg space. Which we did not. Go figure."
Pros: "I am so glad that there is a direct flight from Des Moi es to Philly. Our flight home arrived a little early and the crew was very responsive and professional."
Cons: "I had to run to make it to my connection because the flight was an hour and a half late."
Pros: "The meal was passable but the space to eat it made it very difficult."
Cons: "I dropped my Kindle and earbuds on the floor and there was so little room I was unable to pick them up! Anything I had on the floor could not be accessed because of the tiny amount of space. I would have to ask the passenger next to me to get up if I wanted to get my things."
Pros: "Not much."
Cons: "The flight was late due to maintenance and caused us to miss our connecting flight to Chicago. American Airlines customer assistance at the airport was absolutely terrible. They were rude and inconsiderate as they kept suggesting to fly standby. We shouldn't have to fly standby when it wasn't our fault why were late. They told us our bags would be ok going to Chicago and they we would make the flight, but we did not. I do not know why didn't wait for us considering there were 8 others that also missed the connecting flight. We had to fly to Denver and stay overnight with no luggage and catch a 7:00am flight to Chicago. The last surprise I received was my damaged bag when I got back to Chicago. Thank you for making this trip memorable in a terrible way. I will never book or recommend Kayak or use American Airlines again."
Cons: "Need to serve more water"
Cons: "The seats were not as good as the ones on my BA flight to Heathrow and then Rome."
Pros: "Seats were overall comfortable, food was adequate, flight attendants where nice, and great selection of movies."
Cons: "We weren't able to choose seats at time of booking and AA gave my fiancee and I seats on different parts of the plane; AA employee suggested we ask other passengers to switch with us, which is not convenient or preferable--it shouldn't be difficult to put 2 people next to each other on such a large plane; almost 3 hour delay made a really long flight (over 10 hours) even longer causing us to miss our connecting flight; boarding passes where reissued but we had to pay extra baggage fees since AA transferred to a different airline and didn't provide vouchers or other ways to cover baggage fees which where originally covered by the ticket; new boarding passes didn't include our TSA precheck status which was on our original boarding passes, so would have had to go back to ticket counter to get boarding passes reissued or go through regular security line--both inconvenient and time consuming-- would be nice if AA paid more attention o these details"
Pros: "It’s the industry practice that the service level for 6 hours long flight is by the ‘domestic’ but it’s shaemful. No food or video screen !!!"
Pros: "I wish I had caught his name, but our flight attendant was extremely kind and provided great service. Even came through the cabin prior to landing to thank everyone."
Pros: "Crew fantastic , food good"
Cons: "Limited seat space"
Cons: "WEBJET.COM HAS BEEN OF ZERO HELP IN ASSISTING US WITH FLIGHT CHANGES. THERE IS TOTAL LACK OF INTEGRITY IN CORPORATE AMERICA NOW. WHEN BOOKING WITH KAYAK, MAKE SURE YOU ARE NOT BEING RE-DIRECTED TO ANOTHER SITE. IT ONLY SPELLS DISASTER IF YOU HAVE ANY CHANGE IN YOUR FLIGHT ARRANGEMENTS."
Pros: "That we arrived safely and that the flight attendants were nice"
Cons: "Very uncomfortable seats again with no head rest. I have not had this on any flight of any length for a very long time. Most seats have the adjustable head rest. WHO EVER HEARD OF HAVING TO PAY ADDITIONAL FOR SEATS. AND I PAID TWO TIMES AS I CHANGED MY FLIGHT TO AN EXIT ROW SO PAID DOUBLE...TWO TIMES WHICH IS HIGHWAY ROBBERY."
Pros: "Comfort and roominess of seat, after switching seats with another passenger who requested it to be closer to her boyfriend. Great take off and landing. Crew was attentive. Entertainment system at each seat was awesome."
Cons: "Although the food was better on my trip back to NY from Rome, it was not the best."
Pros: "The food seemed better this flight. Service was laid back and friendly."
Cons: "The flight's departure was pushed by 45 minutes but we didn't board until an hour after the initial scheduled time and then stayed on the plane for another hour and a half. The flight left almost three hours after it was scheduled to depart. I've only experienced such flight delays with AA."
Pros: "Staff was courteous. Plane was clean."
Cons: "It was a very grueling trip. Plane left Rome at 9:15a but that meant getting there at 7:15a. Plane was kept dark even though it was daylight outside. Staff was courteous but did not particularly demonstrate awareness of the strain on the travelers being cramped for 10+ hours. Plane was so cramped that one could not take a stretch walk down the aisles to alleviate muscle cramp being in same position for 10 hours. My ultimate destination was San Jose, CA, but that entailed a wait at O'Hare from 12:30p to 8p. Again, staff uninterested in traveler comfort in these parameters. American felt okay to delay my last leg from Chicago to San Jose an hour later than original scheduled, but offered no compensation for the addition to my discomfort. The switch from British Airways to American was a surprise. New flight numbers, change increased my travel stress. I am only 5'3" and not obese, yet could not really fit in my seat: kept getting bumped by passers by in aisle. Airline uninterested in passenger comfort."
Cons: "Flight delayed and the costumer service was very bad in terms of providing information to the costumers, I have called and there was no proper line to reach them at, I got my information from British Airways, as they were operating the flight."
Pros: "Friendly and accommodating attendants"
Cons: "I'm 6'3" and the seats were extremely uncomfortable for a 10 hour flight. No vegan options"
Pros: "Large selection of movies/TV to keep your mind busy, food is great and plenty of it (liked the additional ice cream and free beer at meals)"
Cons: "I tried to tell the attendant my screen wasn't working but she cut me off and said "it's loading" (it had been loading for 30 min while everyone else's screen was working, but she was gone before I could mention that). I watched my wife's screen for a whole movie and then re-asked a different attendant if they would mind restarting my screen. He did, and it loaded."
Pros: "THis was an ok flight. Everything was on time and the crew was hreat. On the other hand, the food was terrible and the check in process was not expedite at all. The American Airlines crew did not know how to handle my G4 visa while checking in and they neglected to mark my bag with the orange ribbon signaling platinum status in American. This is key to getting your luggae faster in baggage claim when you have a short connection (I had less than two hours). This omission caused my suitcase to arrive last, and I had to run to make it to my next flight."
Cons: "States above"
Pros: "we have a very old plane from rome to chicago no entertainent"
Cons: "it was a 10 hours fly in a old plane without any charger for computers and tablets,no individual tvs"
Pros: "More leg room than expected, food was airline food, but not that bad considering. Plenty of beverages, great selection of movies. Hour delay leaving, but arrived only half an hour late."
Pros: "When the arrival time of the connecting flight was changed, we chose another set of flights."
Pros: "Starting with seat selection with an agent, every step of the trip was handled with efficiency and professionalism. The cabin crew saw to my needs and was watchful of each passenger. Communication was provided as needed, food, drink, snacks as well as comfort dispensed smoothly."
Cons: "The delay with our flight leaving Rome was tied to a delay at JFK the evening before, so although there was nothing to be done at the Rome end, it was inconvenient. Also, because we needed to make a connection in New York, this set the stage for delays on the last leg of our journey"
Pros: "Crew was very pleasant, boarding efficient."
Cons: "Food was very mediocre but nothing new in air travel. The biggest complaint is that there was no individual light available for each person to sue to read. On a transatlantic flight of 10+ hours that is not overnight, it is a bit much to expect customers to fill that much time if one cannot read because the lights aren't working. The flight attendant said it was a very old plane as the reason why, not exactly what one wants to hear. Also, the plane was different than the one I prepaid my seats for, thus the money I spent on bulkhead seats was wasted as we just got two normal seats. Not a good experience."
Pros: "I enjoyed the customer service provided by the flight attended. They were extremely attentive and welcoming. I've never flown American Airlines before and glad I had the opportunity to experience it."
Cons: "I've flown on other airlines to Europe before and it felt spacious when compared to American Airlines. I didn't like the accebility to buying snacks, drinks and other food throughout the flight. Flying for 10 hour is draining and the only entertainment be controlled by what the captain provides on the screen isn't comfortable. I may fly American Airlines for domestic flights but I'll surely use another company or longer flights to Europe."
Pros: "There was a lot of extra room on the flight so it was comfortable. The meals were tasty. I was glad they gave us a few snacks in addition to the main meal and the dinner snack with the tart and the sponge taper very good."
Cons: "The monitors were very difficult to use. I had to press them multiple times to change the screen"
Cons: "Delayed flights, rude agents, no pre-boarding for families, no stroller delivery at the arrival gate and 20 year old planes with mechanical issues. Nightmare!"
Pros: "Staff members went above and beyond expections; accomodating some seating reassignment requests, charging customer phones, and being very responsive overall."
Cons: "It would have been nice to at least have USB chargers in economy class."
Pros: "Our flight from Rome to Chicago was on an airplane from the Flinstones. It creaked, no amenities, not just no wifi and fancy things, but no air nozzles at the seats!?"
Cons: "Horrible flight, paid extra for nicer seats, but the airplane was prehistoric"
Pros: "The crew was friendly and did their best, the flight took off my schedule"
Cons: "They didn't have individual tvs which was disappointing but showed three movies instead on screens. They announced the movies being shown on the flight at the beginning and then proceeded to show three completely different things, some just being random tv shows. The whole middle section of the plan had static in their headphones so they were unable to watch the movies. The crew was friendly but seemed very confused as if it was their first time working together. Announcements were choppy And confusing. They also asked me to pay 190 dollars extra to sit with my husband. Not the best experience"
Pros: "Flight on time."
Cons: "Paying extra money to pick seats before 24 hours check in. I have 2 children and cannot risk them sitting separated from their parents. I'm sure other travelers would not want a 6 year old aline next to them either."
Cons: "Was not able to check in online in advance. AA wouldn't recognize the booking # that was emailed to me. Sat on the plane for nearly 3 hours while a mechanical issue was looked at; lateness of the flight meant we missed our connection. When we got to the table for people who would miss connections to get our boarding pass for a rescheduled flight, there wasn't one for us. We got there, but this wasn't really a great experience."
Pros: "cabin crew was nice and friendly. Very smooth and experienced pilot, nice take off and landings both ways."
Cons: "This was supposed to be an Iberia flight, but with code share nothing is as it seems. (Had to cancel previous flight on Scandinavian air as that turned into some Turkish Charter). These old birds were 30 years old, out of Arizona desert storage...former TWA, so no entertainment or power or anything. And, AA re-confirmation showed flight and ticket canceled! Said Iberia flight, Iberia said AA flight...yikes! Serious glitches and lost data...locator number erased! You see why I tried to take a foreign carrier."
Pros: "The food and entertainment were great."
Cons: "The flight could have been on time."
Pros: "The crew was good. The comfort level of the seats were awful. People throw their luggage in the overhead compartment to fit theirs and nobody else. I had to put my backpack in front of me and had absolutely no leg room. The seats were smaller than usual."
Cons: "Serve some pretzels at least."
Pros: "It was comfortable..the food was plentiful, but the chicken wraps were like eating cardboard...ice cream a delight."
Cons: "The chicken wraps were almost unedible..."
Cons: "Flight was delayed by two hours. We missed our connection from Montreal to SFO. Air Canada rebooked us so we flew Montreal to Toronto then Toronto to SFO.. It was nice that Air Canada proactively rebooked people with connections."
Cons: "Grouchy attendants....even though I did my best to stay out of their way or interact positively, they were determined to be brusque and uncooperative. I understand they have a tough job to do, but pushing past people who are in the process of getting out of their way (even holding a baby!) is uncalled for. This happened not once, but 3 or 4 times in the course of the flight to my traveling companion and me."
Pros: "Impeccable service and comfortable flight with no delays!!!!"
Pros: "airline hostess were friendly and positive"
Cons: "food - seats tight"
Pros: "The movie collection is pretty decent. The food is decent and they provided snacks, etc as well. The stars is nice and I saw them helping out the parents who flied with small toddlers."
Cons: "There was 40 mins delayed because there is Toronto flight canceled and they tried to reroute those people to our flight. But a lot of these people have connection flights and we have to run through the long connections platform to get to the other side as well as go through the customs because it's the point of entry back from Rome."
Pros: "I got an aisle seat"
Cons: "Unable to use washroom as both units on our aisle were disabled. When crossing the walkway to get to the washroom on the other side, one customer sitting on that row said we cannot pass. She even stretched out her leg to touch the wall in front in order to block passages. She must also be upset as a result of the disabled washrooms. Food was really sub standard. Breakfast was a so called chicken sandwich that looks like a cherry pie from McDonald. I got water spilled over me when water was poured for my neighbor customer. My jacket, pants and even right sock were all wet Crew did not apologize even when I asked for napkins to help dry my clothes. Very unprofessional. He should have used a tray to hold the cup when he"
Pros: "Boarding was quick. Crew were good."
Cons: "We left Rome over an hour late due to a computer problem that had to be reset. The pods in business class were the old style and not very comfortable for sleeping."
Cons: "Customer Service was horrible"
Cons: "tight seats, charge for food"
Pros: "Leg room was good"
Cons: "Video screen"
Pros: "The ice cream and the one woman in customer service that actually seemed to care."
Cons: "My husband and I were flying to Italy, on the first leg of our flight neither of our screens worked so we had six hours with no entertainment. They gave us a card to make it up to us but (wisely) don't tell you what it is for. It turned out to be for 10% off your next flight if you book it through their website within a year. Useless. On our return flight we were delayed on the tarmac for over an hour with no air conditioning, they originally said they were waiting for a signature but then said that there was something wrong with the engines that help us take off, then the cabin filled with a fuel smell, then they said they had brought the wrong item for the repair and we were waiting for the correct one. When we finally took off my husband's screen didn't work yet again and this was a 9 hour flight. The flight attendant said that some of the screens hadn't worked for a while ( probably cheaper to hand out useless discounts than to fix them.). We received another 10% off card, which we cannot combine or transfer, again useless. We missed our connection because of the delay, they booked us on another flight but because they didn't tell us that we had to pick up our luggage or where (it was on a different carousel than the rest of the luggage from our flight) and that we had to go through customs we (and many others) missed that flight too. We finally got a flight out the next morning and they put us up at a hotel. We both had to miss another day of work and it was quite an ordeal. My husband's screen worked for almost all of that last flight before it seized up. We didn't bother to report it that time since another 10% off coupon wasn't going to do us any good. Overall it is concerning that Air Canada doesn't seem to be maintaining their planes in optimal condition and that their idea of compensation involves them making even more money from me. Never again."
Pros: "II was disappointed with the food. Last May when I used AC it was much better, even edible. I left my IPad on the flight and it was not only retrieved and properly identified but was delivered to me on my connecting flight. Most grateful."
Cons: "The food."
Cons: "When boarding the plane in Rome, there was not rhyme or reason. Seats towards the back should have been urged to use the back stairs. Two way traffic down the aisle of a plane does not work with suitcases, backpacks, etc, in tow."
Pros: "The food was good, very attentive staff, OK legroom (coach), and the cabin was kept cool, with pillow and blanket"
Cons: "Bathroom was a mess, boarding was a zoo, however, in all fairness, this was due to the construction at the airport, not necessarily Air Canada"
Pros: "Good legroom in economy"
Pros: "Going through customs and immigration in Canada before returning to the US is very convenient and saves time after you land."
Pros: "Flights were on time and all flight staff very nice and courteous. Planes were clean."
Cons: "On rerun fights had delays leaving. The flight from Toronto to Columbus did not have a bathroom to use Had used trash in the seat pockets on all flights. On the flight from Toronto was sitting by emergency exit door and flight attendant said to read the instructions located I seat pocket but there were none ."
Cons: "4 hour delay without proper warning, not announced until I reached the airport ( I did check before)"
Pros: "Food is okay. No delay on time flight I enjoyed it"
Cons: "So far nothing flight attendants are very nice"
Pros: "Media on plane selection was great. (Best with less greasy finger prints)"
Cons: "Any type of line or zones. Fill front then back to front?? Kids first? I still resent the handkerchief guy who sat around then cut into position ahead of people who had stood and waited for a lot longer!! Including me!"
Pros: "I really enjoyed the amount of food we got. Especially for the long flight we had. Chicken , snack and then a wrap. Very good. Please continue this."
Cons: "The seat in front didn't have the foot rest and it was really uncomfortable. Anyway to make the seat go back a bit more would be ideal , other then that the flight was great. Crew was very helpful and friendly"
Pros: "I appreciated the varied entertainment options available for such a long flight."
Cons: "The cabin was absolutely freezing! Everyone in the area I was seated was complaining, wearing coats and blankets and still very uncomfortable. The crew was surly and not at all helpful. The flight was very, very late, which caused me to miss my connecting flight in Toronto. If that were an isolated incident, I would be able to look past it, but every leg of the trip I took was late. The boarding process in Rome was so completely unorganized, it was like being in a giant herd pressed against one another and nobody could move to allow the boarding to proceed as called. It was complete chaos from the earliest part of the trip to the very end."
Pros: "- At Rome FCO, one of the Air Canada representatives pulled out of the line to get us into the business class check-in line since we had 2 kids - we totally loved this focus on families and respect the attention to detail! - The flight from FCO to YYZ was awesome! great food, great service, constant flow of drinks and the dessert was awesome! my kids are picky eaters and even they enjoyed the food - Movie and entertainment selection was awesome - Lastly, appreciated the prompt service for getting child stroller at the door of the aircraft at all times (from FCO-YYZ-PDX)"
Cons: "- The new designed aircraft are meant to pack more passengers which means the aisle for rolling the trolley is very narrow - poor flight attendants were having a challenge and bumping trolley into seats (not their fault at all) - given likelihood of injuries and lawsuits, I highly recommend AIR CANADA management to do something about this narrow aisle before it is too late (i.e. major lawsuit filed by future passenger on account of injury sustained because of getting hurt by food trolley)"
Pros: "Like? Not really."
Cons: "I asked a flight attendant for help to put my hand luggage over head, but she advised me me next time to bring lighter bag and walked away!!! Nice! The bag was 4,5 kg! A gentleman from next seat kindly helped me without asking."
Pros: "The on board service was fine."
Cons: "The plane was late. We had to spend night in Toronto. We have not received our luggage yet after being assured it would be on plane with us. the boarding in Rome was pure chaos. The Italian staff were totally out of control"
Pros: "The crew in the flight from Rome were marvelous. I was sick during the flight and they were helpful"
Cons: "The flight was horribly delayed and my plans and onwards transit was seriously affected. I missed my connecting flight from Toronto to New York and as a result, my plans to proceed to Boston was destroyed. When I spoke to the agent in Toronto, to route me to Boston, she told me that Air Canada's contract with me is to a place and not necessarily at a particular time. That was unbelievable. I arrived New York stranded, at 1:30pm, with no ability to continue to Boston. I had to spend so much money to get me to Boston. It was a horribly long day. Over 25 hours on the road, counting when I arrived Rome airport and when I finally got home."
Pros: "Flight was delayed out of italy causing us to miss our connection. Then flight next morning was delayed twice for some bogus reason, then cancelled all together. We ended up renting a car and driving four hours home. People flying to other cities on east coast were having similar problems. Actually flights back and forth to italy were ok......everything else was a nightmare."
Cons: "Air Canada was a horrible experience from beginning to end"
Pros: "The plane wasn't too bad; comfortable and plenty of movies to choose from; the only thing headsets and volum didn't work as well."
Cons: "Airport was a complete mess; I would say I will never fly out of Rome. Air canada wasn't too bad here since we didn't run into any issues with rebooking flights"
Cons: "I didn't like that I did not get home on the original day specified. I didn't like that my luggage was lost because you all directed me to another airline to get home. It was very stressful and exhausting."
Cons: "There was no working charge for electronics."
Cons: "At the rome airport, Air Canada closed their bag drops area 1 hour and 20 mins before the flight. We missed our flight because of this. No one in that airport works for Air Canada, I had to call customer service in the US and wait 35 mins before somebody pick up the phone. Air canada hire a local italian company at the airport to do the check in, but they do not care and close the counter way earlier. We were 7 people in the same situation."
Pros: "Movies were good. Landing was good."
Cons: "Ventilation was not great. And the Wrap was awful."
Pros: "Our family of four took this nine and a half hour flight on a day when it was important we stay awake. The inflight entertainment helped. My husband watched three movies, my kids and I played games (often together), and we used the accurate flight tracker to monitor our status. The food wasn't bad at all. Lunch was either chicken or pasta (which my son and I enjoyed) and we had wraps for snack (chicken or veg, which were very good). The beverage service was good and they came around a couple of extra times with water. The flight staff were friendly and helpful. My son is special needs and they were very accommodating."
Cons: "Boarding this flight was a zoo. Instead of orderly calling zones as usual, it was an every-man-for-himself atmosphere. And then boarding was actually onto a bus which carried us out to the plane. Boarding was in front and back of the plane, but deplaning was only at the front of the plane, which took forever and we had a connecting flight. Word of advice: don't try to connect with less than two hours if you're heading to the US. We had at least four checkpoints to go through. (But that clearly wasn't on Air Canada and they, in fact, had someone at Customs watching out for us.)"
Pros: "People at check-in were lovely. Crew was overall great. One crew member was snippy about the window shade being open. same one was sarcastic about delivering wine to us."
Cons: "Waiting area at Rome were mediocre and boarding via a bus cumbersome."
Pros: "New plane, nothing was run down, the seats and tvs were in good repair."
Cons: "The board in and baggage drop of in Rome were a bit hectic and disorganized"
Pros: "Staff are wonderful."
Cons: "Not comfortable compared to other airlines."
Pros: "wonderful airplane fantastic crew endless options for entertainment"
Cons: "wonderful airplane fantastic crew endless options for entertainment"
Pros: "Flight from Vancouver to Frankfort was perfect. All crew members and gate members were pleasant to deal with."
Cons: "Air Canada is not really an airline, I suspect they are trying to go bankrupt or some wire stuff because there is no way they are trying to be a real airline with what they offer, worst airline in the world."
Pros: "Safe landing"
Cons: "Service. French crew from Montreal. Rude at best. They were bothered to do anything. Awful service. Movies only via iPad with Air Canada app. Old movies. No free wine with dinner on international flight. Both luggage damaged and they do not cover it."
Pros: "The costumer service desk in Toronto on the way home was very curtious and helpful. They helped us get back on our original flight home, avoiding the 6 hour layover caused by their rescheduling after we got to Rome."
Cons: "2 of our 4 flight legs were changed last minute creating great difficulties making the first flight and causing a 6 hr layover on the way home. The crews to and from Rome acted like they had to be there and wished they weren't. that made the flight much less pleasant. The line through customs in Rome was 90 minutes long, way understaffed."
Pros: "Good food. Easy flight"
Pros: "Flight crew was friendly and helpful. Montreal is a very manageable airport. Staff there was also courteous and efficient. Food was very good for airline fare. Renting an IPad for $10 to watch movies in-flight was a reasonable option for distraction on a 9 hour flight. We were quite pleased with Air Canada and will not hesitate to book with them again."
Cons: "My seat back was not reclining for the entire 9 hour trip"
Pros: "I appreciated that we were given details by announcement on when we could expect food and beverages at the beginning of the flight."
Cons: "The landing"
Pros: "Staff on board and pilots did well"
Cons: "The baggage checkin was awful. The boarding check in was awful. The security check in was awful. The customs check in was awful. Understaffed and inefficient. The baggage conveyor backed up. The same staff that checked in our baggage was the same person who then ran upstairs to check us in at gate and it was all hand done and not computer scanned. No check in kiosks to make ticket checkin faster. Lines were all backed up and I barely made flight and my connection. Many either missed flights it connection or plane was held up to get people to flights. The lady at customs check in was good trying to handle the back ups but the shrine was severely backed up and understaffed. The pilots made good time and handle the turbulence well. Staff on board did well with timing of food and drinks Entertainment on board was awful. Didn't find out until on board on 8 hour international flight that needed an iPad with downloaded app for entertainment and therefore I had three kids that had nothing to do. Never did I have such an issue with an international flight that was so poorly managed. So disappointed."
Airlines flying from Rome to Des Moines have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Rome to Des Moines
Masks required on board, masks provided on flights from Rome to Des Moines
Social distancing seating
Middle seats unavailable to book on flights from Rome to Des Moines
Testing for antibodies, testing for symptoms for flights from Rome to Des Moines
Waiving of change fees. Search flexible flights from Rome to Des Moines