ROM - BUR

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Top 4 airlines serving Rome to Burbank Bob Hope

Scores according to KAYAK customer reviews
7.9
DeltaOverall score based on 29326 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Airline reviews
Pros: "Everyone was perfect...!!!"
Cons: "We need a real meal, we appreciate the snacks but real meal is necessary."
Read more about Delta
Pros: "Everyone was perfect...!!!"
Cons: "We need a real meal, we appreciate the snacks but real meal is necessary."
Pros: "Food & timeliness"
Cons: "Cramped seat and no window (14a)"
Cons: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."
Cons: "After 1 hour, still sitting on the tarmac waiting to get to our gate."
Pros: "Very uncomfortable seats and careless crew"
Cons: "The worst food and service ever. Very disappointed"
Pros: "WARDA at the Miami Gate H07 was awesome. She went above and beyond. Everyone else was very helpful but you can get tell she does more than the norm. LOVE LOVE LOVE the free entertainment in the individual seats. Perfect for families!"
Cons: "No complaints"
Pros: "the “salad” lunch before landing was excellent"
Cons: "a cleaner plane and the second lavatory upfront was minuscule"
Pros: "Crew was nice"
Cons: "All tables in economy class are broken for both flights - tables sit on you lap. Plane is very old with very small tv screens"
Cons: "Middle seat. Big guys dont fit well there"
Pros: "The crew was really nice! They were very energetic!"
Cons: "I am not blaming the airline, but the Salt Lake Airport. Everything was slow and everything was delayed! The airport staff was friendly, but airport management needs be prepared and perform better. Compared to other airport, there was not that many people flying, and still there processing issues."
Pros: "Amount of food!"
Cons: "Quality of food!"
Pros: "Crew was friendly"
Cons: "Food was not good"
Pros: "The seat was horribly crunched, especially for the 6'4" guy sitting next to me"
Cons: "the only complaint is the inadequate space in the seat for 9 hours. In the connection flight from Detroit to Denver I sat in Comfort + and it was great."
Cons: "The customs and border inspection station in Atlanta is an absolute disaster."
Pros: "Flight left on time"
Cons: "Gate crew had trouble identyfing boarding pass on their computer. Difficulty getting on plane"
Pros: "Pre-Boarding was very good"
Cons: "Meal service and trash pickup was poor. When meals were served, within 15 minutes food tray pickup was rushed making me feel like I had to cram the food down my throat. I did not and there was no further trash pickup for several hours. I initiated the attendant lamp and no crew responded."
Pros: "N/A"
Cons: "plane was old, entertainment system wasn't stable and had to reboot several times. no usb outlets to charge. wifi was spotty which is hard to be acceptable when your are paying for it."
Cons: "Better screens for in-flight movies. More legroom or upgrade options."
Pros: "THe crew was super"
Cons: "Confort no good very tight seats Movies hard to understand Announcements hard to hear"
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Pros: "The entire process was easy and seamless. The flight staff was professional and accommodating. Free liquor. Great food."
Pros: "Microphone in seat 31 E (isle seat) did not work. It has a short in it."
Cons: "Very cramped for overseas flight Coffee is never hot, never served in timely fashion"
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Cons: "N/A"
Cons: "My sit changed last minute, noisy babies"
Pros: "Departing"
Cons: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
Cons: "Nice pillows, eye covers"
Pros: "We flew Delta from Rome to Atlanta. Everyone was very accommodating and we had no problem with our tickets"
Pros: "The plane was newer and the flight itself was good"
Cons: "Poor service onboard. Flight attendants showed little care and were curt. Ordered halal meal but were given vegetarian. It was bland and tasteless. My wife ordered drinks that never came. The armrests were stationary adding to the discomfort. Unfortunate how the international service experience is so much worse than domestic."
Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Cons: "Not being to check our tickets on line"
Cons: "About 7 of 8 crew staff was ladies in their 60’s. Grumpy old women. In case of emergency I would help to help them instead of crew members helping me off the plane."
Pros: "Seat 2G Orderly boarding and plane clean"
Cons: "Asked to have all the food (appetizer, main course, etc) served together , as they advertise, but was told that service wasn't available. Ordered dinner, was almost as tasty as a Stouffers meal (it was some type of glop of lamb). 7 hours into flight the menu advertised a warm chocolate chip cookie, asked for one was told they THOUGHT they were out, came back about an hour later said the found one, but it wasn't warm, so I passed (not a real fan of eating food they found) About 8 hours into flight , the attendant said out of the blue that they were sorry about not providing the meal all together as requested, but that the other attendant didn't know they offered that service."
Cons: "The worst"
Cons: "Too many turbulences !!!"
Pros: "Cabin crew was good."
Cons: "This flight had at least 5 gate changes in three different terminals. We had serious jet lag and did not need to go roaming all over the Atlanta airport."
Pros: "Newer plane with entertainment"
Cons: "was a great flight"
Pros: "free texting and entertainment!"
Cons: "our flight was delayed half an hour."
Pros: "That I was able to sit next to my husband"
Cons: "Everything else."
Pros: "Delta Studio"
Cons: "Food choices were not appetizing."
Pros: "Staff on the plane was courteous although they skipped half of us for snacks & forgot some requests for water"
Cons: "Was not able to check in online. Was not able to select my seat online. I was told I would be able to do both of these things. Spent 30 minutes trying to find a number to someone at Delta to check in & select seat. I was in Australia & all Delta offices were closed because it was Sunday. Although I had an internationally calling plan, no calls to Delta US would go through. finally found someone through a back channel that would help me. We boarded an hour late, and staff would not answer any of our questions about what was going on or how late we would arrive (they sped up the fight so that we landed on time). Flight ran out of drinking WATER after the first service. Half of our section (Economy Plus) was skipped for snacks. An unruly child was allowed to scream for almost the entire flight & was running up & down the aisles. NOTHING was said to the parents by staff members. Was absolutely the worst behaving child with who I've had to fly."
Cons: "Spent $130 on a very uncomfortable aisle seat."
Cons: "no food for Vegans. Like literally nothing besides a confused crew"
Cons: "Food"
Cons: "The Delta team is a complete mess. After sending us to the wrong terminal via their own app, we missed our first flights. Then we had to be pushy to get onto the next flight."
Cons: "That we weren't automatically transferred to the next available flight to Burbank."
Pros: "Nothing more than expected."
Cons: "Food could be improved."
Pros: "Staff"
Cons: "I was not aware, when I picked my seat, that we were ahead of the Emergency Exit. My seat was extremely uncomfortable."
Pros: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
Cons: "Nothing!"
Cons: "Announcements at the gate could be more clear."
Pros: "The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!"
Pros: "I have flown to hk with Cathay and American exclusively. I wanted to try Finnair because the price was very good for business. I now know why. The food is mediocre. The staff aren’t friendly or attentive. At $2700 it’s cheap compared to CX and AA but I know why now."
Cons: "Service, staff and food."
Pros: "New A350 seating positions The attentive and respectful staff The good food and drinks choices The on time arrivals record, no matter what delay they seem to have good efficiency built in"
Cons: "The boarding in Singapore- Finnair are seemingly punished by being gated at the furthest end of the walkway. The security is slow due to the two single lines of screening, even though we are all in transit or have already been through checks elsewhere"
Cons: "Paid economy comfort and did not allowed me to board on group 2 as advertised, eorst entertainment system i’ve seen in a long time, aparently the experience is totally different if you fly A350, Jfk-HEL fly the A330"
Pros: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Cons: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."
Cons: "The flight from Helsinki arrived 2 hours late to JFK due to mechanical reasons causing some passengers miss their connectiing flights, which is quite normal in airline practice. What was not normal and supper aggravating was the fact that nobody met us at the gate to help us rebook our missed flights. We had to find an AA agent in the departure area and stand in line with other passengers who were checking in to their flight to Jordan. There was no customer service what so ever provided by Finnair."
Pros: "Very nice staff. Probably one of the best flights"
Pros: "The staff was professional and friendly. The waits were short on boarding."
Cons: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."
Pros: "Beautiful new modern aircraft & plenty of spare seats on the flight. Paid for Economy comfort & it was worth it."
Cons: "Did not like that you had to pay for drinks & snacks. For someone of Finnair’s standing, you would think they would include it."
Pros: "The service, the comfort of the plane. Great communication about turbulence."
Pros: "Lounge is nice, if busy. Finnair staff offered me a better seat at check in. Seats flatten out and have many features. Tons of convenient items all marimekko - nice pillows, blankets and slippers. Helpful and attentive staff, always check on you but also give you plenty of time to snooze. Nice skin products and omg, clean bathroom. Easy to relax."
Cons: "The Asian vegetarian meal is rice and chickpeas! Was not too bad but also my breakfast was more chickpeas and grilled zucchini. I never requested a "vegetarian breakfast" - feel bad wasting food like this. I sent the veg salad back opted for fruit salad croissant."
Pros: "I'm alive. The plane did not implode. No crashes! The crew was polite. Plane was very late leaving. Not a good thing."
Cons: "Had to pay more for extra baggage than a person with the "right" ticket #'s. How to know this trivia in Feb. when buying ticket? My starting #'s did not allow me to prepay online. Instead, rush to airport, pay more by having to pay in person. 2. I also could NOT get my boarding pass online. Instead, forced to drive to airport day before just to be sure I'd be on plane! Finnair counter, Hannele politely double-checked all's well, handed me boarding pass. Hannele told to buy extra baggage online being cheaper. This promise, not accurate. Absurd!"
Pros: "I liked very much that Finnair was waiting for the delayed plan from Stockholm. The stewardesses were nicely dressed."
Pros: "Took over an hour to check in. There were at least 300 people in line with one person checking economy in."
Pros: "Hot towels distributed before meal."
Cons: "Sitting behind me plus the seat across from that in center was an adult with two children going to summer camp in US. There were 40 kids and several counselors on this flight. These two kids were much younger (4 or 5yrs) than any others going to camp. One of the kids could not sit still. The adult behind me sometimes held her in her lap which resulted in pushing on my seatback. While in her own seat the child did not have her seat belt on. Eventually the girl began using her arm rests on either side of the aisle to swing herself. I finally mentioned this and the lack of seat belt fastening to F.A. who said "They're from Latvia. These Eastern Europeans don't think about things the way you and I do." The child was blocking the aisle at times and the F.A. did nothing."
Pros: "I made it home safe."
Cons: "Poor boarding, delay caused us to miss connecting flight, new flight plan did not have enough time to pass though customers, bag not delivered to final destination. In office now trying to locate."
Pros: "Not having someone sitting next to me, comfortable lie flat beds albeit a bit narrow. Good food when you wanted it, big screen and ok movies, spotless toilets"
Cons: "Nothing really negative to say"
Pros: "I'm so happy to be able to travel with my small dog in cabin. I've travelled from Miami to Helsinki and back with a dog at least 30 times in the last 16 years. The service has always been very good. I choose the airline always based on what's best for my dog."
Cons: "Delay"
Cons: "Plane too small. Avoiding Airbus jets from now on!"
Pros: "Nicest plane I've been on. Boeing for life."
Pros: "Movie selection ok."
Cons: "Minimal coach legreeom even for an average-height passenger."
Pros: "Not much"
Cons: "Food was terrible. Entertainment system kept breaking."
Pros: "Boarding was easy"
Cons: "Drinks were for an additional charge"
Cons: "Could not watch any video on screen. Crew tried to reboot my and my partner's screens but they did not work for the 9-hour flight."
Cons: "My luggage was lost"
Pros: "The cabin was very clean and the flight was smooth dispite heavy crosswinds on approach."
Cons: "The boarding was awfully slow, and the flight departed nearly half an hour late. The cabin crew offered free water and coffee, once. Even then I had to ask the flight attendant, they did not ask me. No entertainment on the flight, magazines were rather pricy so I read a book and caught up with some sleep."
Pros: "Great crew, very helpful and kind. Helped me stow my banjo in a closet instead of under the plane wich really was great because of its value to me...great food and entertainment options made the trip fly by...hah....kinda freaked out by the whole black glove thing but maybe it's sexy, not sure."
Cons: "The weird on board shopping thing."
Pros: "The crew made the entertainment free because of the delay. They were very hard working to make things right."
Cons: "Plane was late at Fenver and Heathrow and into Geneva. Plane seating was uncomfortable for such a long flight. This is an airline issue not specifically BA/Finnair."
Pros: "Liked seat size and spacing on the Airbus - better than American 777"
Pros: "crew, food"
Cons: "Sat in row 53 of 55 rows, should have boarded in sections instead of everyone all at once. Could not sleep due to passenger behind kept jostling my backrest."
Pros: "Airbus 350, quiet and smooth. Wifi, booking a taxi on board and being met on arrival. Good seats in business."
Cons: "Bag collection was chaos and took too long, it's not such a busy airport"
Cons: "Touch screen TV harder to switch channels/choices. You either touch hard or harder on screen (mostly few times)."
Pros: "Crew was fine"
Cons: "Our luggage never made it to Rome, our final destination. So now we have no change of clothes - for the next 2-3 DAYS."
Pros: "Breakfast was good"
Cons: "Air conditioning was blasting down on me too powerfully"
Pros: "Because of the delay taking off and refueling, they provisioned for an extra meal service. Choices were limited, but the food was decent. Crew was generally cordial and efficient. Even though there were only 13 empty seats, they made an effort to find us a place with an empty seat between us."
Cons: "We were stopped and grilled by AA personnel as if we were potential terrorists, even though we had TSA Pre-check clearly listed on our boarding cards. flight was 1 hr delayed boarding. Since the plane was a 747 and there were stronger than average headwinds, we had to stop in Bangot to refuel. Net result: 2 3/4 hr late arrival."
Pros: "There was a flight attendant who was perfect for his career-absolutely the best ever on the Rome to Philadelphia flight-a tall, African American gentleman. So accommodating and friendly!"
Cons: "One of the crew members was rude."
Pros: "The crew was very nice and helpful. It was a short flight and we didn't get a meal, so it is hard to judge."
Cons: "My seat was backwards and I was sitting facing the salon."
Pros: "Nothing!!"
Pros: "Pretty quick to get on board, entertainment was great, seat comfort was good., wifi and prices were stupidly over priced and slow.,"
Cons: "American Airlines as usual has overly priced non-working wifi on a 10.5 hour trip.. He food was ok at best.."
Pros: "Good airplane, big and clean. Very punctual ."
Cons: "Not food just a very small drink"
Pros: "Lenght of flight"
Cons: "Babies crying :("
Pros: "I was not well and at the check in the lady was kind to change my seat ..."
Cons: "I order a special meal ....no meal for me on the plan ."
Pros: "The crew was just fantastic. ...."
Cons: "I request special meal. ..unfortunately was not provided to me."
Cons: "Sat on runway for almost three hours. Delayed connection."
Pros: "I took the bus back and forth from SF to London. Overseas I am now in contemplation of only flying British Airways from now on. The ride is comfortable, enjoyable, entertaining, adequate space, excellent service, food and drinks are the best I have had, and exceptional services and attention. This goes for both flights. I have been recommending Britsh Airways over the last several weeks to pretty much everyone I know. My family and I will be looking to British Airways for overseas flights as a priority."
Cons: "Connecting flight thru Heathrow was too close for comfort. I just reached the gate at the end of boarding. If there had been a glitch at all I would have missed the flight."
Pros: "The staff were incredible and helpful. The entertainment made the flight go much faster. The airplane was comfortable and clean. Great flight"
Cons: "The passengers next to me smelled severely of body odor. I know that this isn't something the flight crew can do anything about but it made my flight really uncomfortable. Thankfully the seat next to me opened. So I loved a seat away- but even that couldn't mask the smell!"
Pros: "Nothing"
Cons: "If I had known when I made the reservation it was American airline would have never booked a ticket plane was dirty food terrible the whole plane needed a update"
Cons: "Small seats and no in-seat entertainment."
Pros: "Very good main meal. Numerous movie choices Friendly attendants. Pretty good leg room."
Cons: "Incoming light was late, making for a late departure and late arrival at destination (about an hour). People-mover buses incredibly slow and inefficient, adding to delayed arrival at terminal."
Pros: "Crew was great, and we landed early."
Cons: "My headphone and USB jack did not work so I wasn't able to use the entertainment like I had wanted."
Pros: "Entertainment."
Cons: "Takes forever to load and unload those big planes."
Pros: "Crew is helpful, seats comfortable, flight and baggage on time. Food was good for the airline."
Cons: "International connection experience is awful. I understand that AmericanAirlines is not responsible but no help or explanation was provided either."
Pros: "Couple of flight attendants were really nice!"
Cons: "Most of flight attendants were rude. No personal touch at all. Felt like they wanna rush and be done with flight asap. Entertainment selection is really poor for 9 hours flight. Expect more new movies and American tv shows. Concerts up to the date would be nice."
Pros: "Appreciated the friendliness of the flight crew, compared to two other international flights I have taken in the past year and a half on other airlines."
Cons: "Cramped seating, as I suppose is the norm on most airlines nowadays. But feels torturous on a long flight. Also, had to pay extra to choose seats. I think that’s outrageous."
Pros: "Boarding was on time. Food was acceptable for an airline. Crew was friendly. The Boeing 787 was well equipped."
Cons: "Departure was about one hour late."
Pros: "The flight crew was excellent"
Cons: "Nothing will be done about this but you still cram a lot of people in a small space and it’s even smaller when seats recline"
Pros: "When I saw that our BA flight would be operated by AA, I was concerned, given previous poor experiences with American airlines. However, in this case, AA was pretty good, especially the check-in staff at Rome Airport who were excellent. The check-in, boarding and de-boarding processes all went well. Plane was relatively modern, with USB charging ports for phones. Movie selection was good, though the TV selection could be expanded. The food was ok. Seating not bad. All of our luggage, including a child's carseat, was delivered on time and intact. Pleasantly surprised."
Pros: "Flight operations such as boarding and flight timing was good"
Cons: "The American airline flight attendants were not customer focused and did not care one bit about service quality Not courteous Unfriendly and did not care about service at all"
Pros: "Nice crew, plenty of drinks to keep hydrated, pretty smooth flight"
Cons: "The touch screen for the video monitors need to be replaced. It was very difficult to select a movie."
Pros: "The planes were new. The entertainment system was great. The windows had a cool dimming design. You could help yourself to water and snacks. The crew was nice."
Cons: "The bathroom ran out of toilet paper."
Pros: "Leg room. Crew. Nice airplane. Even captain greeting passengers."
Pros: "Customer Service, movies & comfortable seats"
Cons: "Need to serve more water"
Pros: "Food service was good."
Pros: "The crew was amazing"
Cons: "The airplane was very old and I couldn't hear or see the "entertainment"."
Pros: "I wish I had caught his name, but our flight attendant was extremely kind and provided great service. Even came through the cabin prior to landing to thank everyone."
Pros: "Crew fantastic , food good"
Cons: "Limited seat space"
Pros: "That we arrived safely and that the flight attendants were nice"
Cons: "Very uncomfortable seats again with no head rest. I have not had this on any flight of any length for a very long time. Most seats have the adjustable head rest. WHO EVER HEARD OF HAVING TO PAY ADDITIONAL FOR SEATS. AND I PAID TWO TIMES AS I CHANGED MY FLIGHT TO AN EXIT ROW SO PAID DOUBLE...TWO TIMES WHICH IS HIGHWAY ROBBERY."
Pros: "We left and arrived on time. The flight was smooth. It was nice that they announced to pilot's retirement after our trip."
Cons: "Of the two bathrooms in my area, one was out of order. The other ran out of toilet paper. The plane seemed old and tired, and the movies didn't work. I was surprised that there were no personal entertainment screens. The BA flight legs on my trip were quite superior in all ways."
Cons: "I was not sent an email 24 hours prior to my flight to check in."
Pros: "Great movie/entertainment selections and the food was very tasty."
Cons: "N/A"
Pros: "The flight was calm and clean. Not much turbulence. The flight staff was polite and there was plenty of room."
Cons: "The food was horrible and the seats were a little uncomfortable but everything else was pretty good"
Pros: "The crew and boarding were great."
Cons: "The TV monitors were old and were difficult to use. There was no plug to charge devices."
Pros: "Friendly, engaged and helpful check-in staff at Fiumicino (a first), great aircraft (777-200), early landing and no wait time for a gate or baggage reclaim. Seat back entertainment was also excellent relative to other flights, as was the flight crew."
Pros: "Choice of entertainment was excellent , ice cream excellent"
Cons: "Food options poor except for ice cream too many extra fees"
Pros: "Plenty of food and beverages, decent comfort in seats, great flight crew."
Pros: "New configuration made the flight seem much shorter. Crews attention to detail, flow and timing of service made the flight feel hours shorter than normal."
Pros: "Friendly and accommodating attendants"
Cons: "I'm 6'3" and the seats were extremely uncomfortable for a 10 hour flight. No vegan options"
Pros: "Returning flight had much more entertainment options. I didn't sleep at all during the flight, which was perfectly fine by me because I didn't want to. The crew did a nice job. Complimentary wine was nice."
Cons: "Hated having to pay extra in order to sit next to my wife on the plane for our honeymoon. It was not clear from the beginning about needing to reserve any kind of seat before most were taken."
Pros: "They were offering free checked carry-on luggage at the gate so took advantage of that which got my wife and I pre-boarding. Which was a good thing because the overhead bins were awful on this dinosaur plane."
Cons: "I thought we were getting a history tour upon boarding as one of the first airplanes ever constructed or something. There should never be an airplane that doesn't have personal entertainment on board for an 11+ hour flight. The main cabin had two monitors up front on each side and one in the middle section. We paid for "premium" seats, no charging options. The overhead storage could barely hold the smallest of carry-on luggage. The food was mediocre at best. We were pretty close to the front but every time the beverage cart made it to us the wine was already empty from the previous passengers. Overall pretty miserable flight"
Pros: "Stewards were patient and attentive."
Pros: "Crew was very pleasant, boarding efficient."
Cons: "Food was very mediocre but nothing new in air travel. The biggest complaint is that there was no individual light available for each person to sue to read. On a transatlantic flight of 10+ hours that is not overnight, it is a bit much to expect customers to fill that much time if one cannot read because the lights aren't working. The flight attendant said it was a very old plane as the reason why, not exactly what one wants to hear. Also, the plane was different than the one I prepaid my seats for, thus the money I spent on bulkhead seats was wasted as we just got two normal seats. Not a good experience."
Pros: "Crew was excellent good and frequent food, snack, and beverage service great entertainment choices"
Cons: "nothing"
Pros: "One of the crew members, Walt, was amazing."
Cons: "Everything else was a NIGHTMARE. We bought our tickets in Nov. I paid for an upgrade and assigned seats in FEBRUARY. We flew May 13. Not only did they RESELL and REASSIGN our seats to someone else -- we could not get a refund for the upgrade we paid for. To add insult to injury, the only seats they could give us were in the back of the plane next to the toilet. Having heard so many similar nightmare stories about American Air I can say I will never ever fly American Air again. We now have to spend our firrst few days home from vacation disputing that charge, writing letters and making calls to get that damn refund. I will be sharing my discontent far and wide. Whoever at corporate thinks it's best practice to sell and sell and sell seats and live with the aggravation of the customers has an upside down notion of how to run a successful business. NIGHTMARE."
Pros: "I enjoyed the customer service provided by the flight attended. They were extremely attentive and welcoming. I've never flown American Airlines before and glad I had the opportunity to experience it."
Cons: "I've flown on other airlines to Europe before and it felt spacious when compared to American Airlines. I didn't like the accebility to buying snacks, drinks and other food throughout the flight. Flying for 10 hour is draining and the only entertainment be controlled by what the captain provides on the screen isn't comfortable. I may fly American Airlines for domestic flights but I'll surely use another company or longer flights to Europe."
Cons: "There was no wifi"
Pros: "No problems-good flight."
Pros: "10 hour flight with entertainment system in main cabin that had no sound. Made the flight feel a lot longer."
Cons: "Old plane, no entertainment"
Pros: "The crew was super friendly and got lots to eat. Flight was pretty much on time."
Pros: "crew is rude!"
Cons: "Was not able to check in online in advance. AA wouldn't recognize the booking # that was emailed to me. Sat on the plane for nearly 3 hours while a mechanical issue was looked at; lateness of the flight meant we missed our connection. When we got to the table for people who would miss connections to get our boarding pass for a rescheduled flight, there wasn't one for us. We got there, but this wasn't really a great experience."
Pros: "great service from flight attendance"
Cons: "n/a"
Pros: "On time flight"
Cons: "The staff was rude. I witnessed a crew member yelling at a a pregnant lady for trying to use the first class restroom when the other restroom was blocked off because there was a cart in the way. I also had a crew member yell because I put a water bottle in her trash bag. She literally yelled "I'm standing here," which I am still not sure what she meant by that. I was definitely taken back by how rude the staff was. I have never had an experience like that with United or Virgin,"
Pros: "Movies."
Cons: "The boarding was unorganized, the person calling for boarders had a heavy accent and hard to understand, many of us missed our group call. Boarders were positioned every where and it was hard breaking thru the crowd to get to the boarding area. A real cattle call. Inside, the plane is very confined environment. The wine was a nice touch but I don't drink. The food served was not the greatest."
Pros: "cabin crew was nice and friendly. Very smooth and experienced pilot, nice take off and landings both ways."
Cons: "This was supposed to be an Iberia flight, but with code share nothing is as it seems. (Had to cancel previous flight on Scandinavian air as that turned into some Turkish Charter). These old birds were 30 years old, out of Arizona desert storage...former TWA, so no entertainment or power or anything. And, AA re-confirmation showed flight and ticket canceled! Said Iberia flight, Iberia said AA flight...yikes! Serious glitches and lost data...locator number erased! You see why I tried to take a foreign carrier."
Cons: "seating was very uncomfortable crew was extremely rude no entertainment at all for the 5 hours flight"
Cons: "90 minute delay almost caused missed connection"
Pros: "Seat was comfortable. Crew was helpful. Flight was on time."
Cons: "Check-in process took nearly two hours because of other flight cancellations. Very chaotic process. Seat on plane was not very comfortable and arm rest was broken. However, flight went smoothly with an early arrival. Very good flight attendants and good food."
Pros: "for economy on an American carrier it was fine."
Cons: "American carriers just aren't as good at international as non-american carriers. Seats/food/entertainment/overall experience just not as good. Pick an international carrier when you can"
Cons: "Boarding delayed an hour, and another one hour until takeoff. I was late for my meeting for an hour. :("
Pros: "Nothing"
Cons: "They delayed the flight 4 times. Very unprofessional"
Pros: "Crew attitude and service excellent"
Pros: "Leaving this company in the rear view mirror"
Cons: "Everything was awful"
Pros: "Smooth flight. On time"
Pros: "Economy plus seats were comfortable and definitely worth it. In-flight service was very good."
Cons: "Multiple delays mean we deplaned nearly 3 hours late in Chicago. The plane was late inbound, had a minor mechanical issue, and on top of that we were at a remote gate so they had to bus everyone to plane. After all that, we sat on the tarmac even longer because of “traffic”. Our takeoff clearance had expired and we were behind a bunch of planes. After landing in Chicago, we waited an additional 30 minutes because our gate was occupied."
Pros: "- orderly boarding - calm crew despite many frustrating circumstances which delayed the flight"
Cons: "- Had to wait for catering to deliver carts before take off (this also caused a weight balance issue) - After carts were delivered, we were informed catering had forgotten one which caused more of a delay - While we were waiting, the plane started to become unbearably hot - After finally taking off, we were promised free Directv access for the delay but the entertainment was turned off 5 min into the flight due to technical difficulties"
Cons: "Delayed for hours, luggage was lost"
Cons: "We almost miss our flight cos the line was so long in the custom check out n the airport crews kept directing us in the wrong lines. It was very unorganised."
Pros: "Never again 1st class with United. Other than the bigger seat, really not much of a difference that would justify the added cost. I’ve been on many other airlines 1st class. I will say that with h United, it’s just not worth it."
Pros: "Lovely timing. Great crew"
Pros: "Nothing!"
Cons: "They cancelled my flight and made it seem like it was my fault. Took forever to speak to someone! I had to drive to San Francisco last minute because they cancelled the flight two hours before my flight!"
Cons: "I paid 6 dollars to watch TV but the headphones plug in wasn’t working well."
Pros: "United - standard and expected fare!"
Cons: "How can they put you all inside a plane, pull out from the gate and then talk about gate delays for 45 mins? Another 15 mins on holding pattern. All this hoopla for a 45 mins flight!!"
Cons: "Delay getting off due to weather the crew said. This flight was very mediocre – seat was tight, crew were not very social or pleasant. Captain did keep us posted and was apologetic and kind."
Pros: "Flight was ahead of schedule to land and there was no issues of gates or disembarking"
Cons: "The food was terrible and the crew was bordering on civil there was no pleasantness about the services they provided"
Pros: "Crew was very kind, helpful, and informative."
Cons: "Outlet doesn't have USB slot for charging."
Pros: "economy plus"
Pros: "Arriving to my destination."
Cons: "The flight crew was rude, walking through the aisle sounding bossy, not courteous. I've flown united in the past and not had issues but on both united flights this trip, highly disappointed in the experience."
Pros: "Was able to fly standby and get home earlier. Crew member was nice and friendly."
Cons: "Small plane with limited overhead space, so had to check my bag which caused some confusion in Burbank because my bag like similar to another passenger's bag. Limited food choices. Bought prepared lunch, but wish I had more choices."
Pros: "Easy to board and everyone very friendly"
Cons: "Nothing negative to say"
Cons: "My missed / delayed luggage."
Cons: "This is the second time I have had a flight flat out cancelled to Burbank from SFO for blurry reasons. I was told it was an air traffic control issue. I was re-routed to LAX, which defeats the entire purpose of booking this particular flight."
Pros: "Nothing"
Cons: "Flight was delayed by two hours to wait for crew that was delayed elsewhere as they were coming off duty and had to presumably fly them back to Burbank so our entire flight was held to wait for them."
Pros: "Very nice flight. Especially since it was 10 hours. The staff brought water around as an extra which was great to keep us hydrated. Plus a decent lunch ice team and snacks. Comfortable plane."
Pros: "-"
Cons: "The"
Pros: "On time, good service very attentive crew"
Cons: "Ice cream desert served was Toffee flavor, ugh..."
Pros: "Great attendance kind courtesy"
Cons: "My flight got canceled, I received no notice, my husband and I were rebooked on different flights arriving to IAD 4 hours apart making my 10 hour day a 22 hour one"
Pros: "The movie selection was great"
Cons: "The food was horrible"
Pros: "Nice entertainment system. Comfortable seats. Lots of bathrooms. Good dinner. The hot sandwiches served shortly before landing were actually tasty."
Cons: "United has changed my seat twice. I sign up for an aisle and they move me to the window. I can't believe that if there is a plane change they move people in Business and First around without notification. On this trip, they did it again, on the flight leg from Rome to Chicago. If I hadn't noticed the change as soon as I checked in I would have spent over 9 hours in a window seat, which would have meant being unable to get up and move easily to prevent sciatica and other issues. Hard to hear the gate crew in Fiumicino."
Pros: "Staff attentive, came through often, pleasant. Food was good, Free wine or beer with meal."
Cons: "Seats can be moved back too far, so person in rear has too little space."
Pros: "Everyone was very polite and easy going. Definitely kept me comfortable(:"
Pros: "The crew was nice and professional. I also enjoyed the entertainment system."
Cons: "I felt like we had to go to terminals to terminal, and get on so many shuttles."
Cons: "I would have liked the flight to be Luftansa- I wouldn't have purchased the tix if I had known it was United."
Cons: "it was extremely cold on the plane"
Pros: "Plane was clean and crew was helpful and professional."
Cons: "Flight was not on time."
Pros: "The actual flight was great. It was very easy, the movies were new and good. The food was surprisingly good (as I was coming home from Italy). The crew was great and always nice"
Cons: "The airport was extremely disorganized and I will never fly out of Rome again. Boarding and Unboarding were absolutely awful though"
Pros: "I missed my flight and was willing to rework my schedule and therefore United was willing to work with me. I received a flight change for free because of recent terrorist events and I am grateful for the help. All of the staff was extremely friendly."
Cons: "It probably isn't United's fault, but since a terrorist attack occurred in France a lot of people were trying to fly back to the U.S. from Rome at the time. I missed my flight because the line just to get into the terminal building was hours long. See positive comments to learn how United handled it, but was still stressed I missed my flight home. I actually ended up flying home from Barcelona"
Pros: "Looks like almost all flights were delayed here. However we were abke to be rerouted yo catch connecting flight thanks to the quick thinking of service staff at terminal. Food/free snack was lacking. Some staff seemed a little short and less attentive. Leg room is a joke with coach."
Cons: "Delay delay delay of flights. I need united to have planes ready on standby in case of delays. This is a serious ongoing issue that no one in planning is paying attention to. So PAY Attention! Will someone please hire a snack maker that can make good low salt, healthy snacks?!"
Cons: "Don't fly United. In boarding my first flight, they asked me to check my carry on (my only luggage) since the flight was super packed. We had to deplane shortly after boarding and switch to another plane. Since this delay was going to make me miss my connection, I got on the phone with a United agent and changed my reservation, but the agents at the gate refused to help me get my bag off the plane, so I didn't have clothes for the majority of my trip. The worst part was the attitudes of the gate agents and customer service reps toward all the passengers. Perhaps they couldn't be outwardly apologetic to avoid liability, but there was no excuse for them to be cold and dismissive."
Pros: "Customer service who helped us switch flights from Burbank to LAX was helpful"
Cons: "Booked and paid for a flight for 4 had no seats, put on another flight that was delayed for 5 hours. Sat in Denver airport for 6.5+ hours with small children. Could not get seats together on second flight"
Pros: "Comfortable. Crew was pleasant."
Cons: "No complaints."
Pros: "We got off the ground very nearly on time, and the captain was communicative about our short delay. The entertainment options were good, and on this particular flight - though not the one in the other direction - the food was quite tasty. (I had the artichoke cannelloni.)"
Cons: "The seats are awfully close together, so that when someone reclines his chair, you quickly feel you are being squeezed."
Pros: "Everything was fine"
Cons: "Hour long delay."
Pros: "friendly service newspaper punctuality"
Cons: "the snack little legroom"

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Flights to Burbank

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Burbank (BUR)United States

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Burbank - Rome

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