ROM - GRR
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Top airlines flying Rome to Grand Rapids Gerald R. Ford Intl
Scores according to KAYAK customer reviews
Pros: "The flight attendants have so much patience, it’s amazing. Because passengers are idiots."
Cons: "Do you really need to charge every person to pick their seat?"
Cons: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."
Pros: "Very uncomfortable seats and careless crew"
Cons: "The worst food and service ever. Very disappointed"
Pros: "the “salad” lunch before landing was excellent"
Cons: "a cleaner plane and the second lavatory upfront was minuscule"
Pros: "The crew and entertainment options are great. Relatively comfortable seats by today's standards."
Cons: "Literally any of our flights could have been on time. None were."
Pros: "Crew was nice"
Cons: "All tables in economy class are broken for both flights - tables sit on you lap. Plane is very old with very small tv screens"
Cons: "The worst experience ever. The head flight attendant provided the worst customer experience ever. She should be terminated immediately."
Pros: "Quick, on time flight. That’s always good!"
Cons: "Lead attendant spoke so fast that he was hard to understand."
Pros: "Amount of food!"
Cons: "Quality of food!"
Pros: "Crew was friendly"
Cons: "Food was not good"
Pros: "The seat was horribly crunched, especially for the 6'4" guy sitting next to me"
Cons: "the only complaint is the inadequate space in the seat for 9 hours. In the connection flight from Detroit to Denver I sat in Comfort + and it was great."
Pros: "Crew was nice and funny"
Cons: "The free messaging WiFi didn’t work for me"
Cons: "The customs and border inspection station in Atlanta is an absolute disaster."
Pros: "Pre-Boarding was very good"
Cons: "Meal service and trash pickup was poor. When meals were served, within 15 minutes food tray pickup was rushed making me feel like I had to cram the food down my throat. I did not and there was no further trash pickup for several hours. I initiated the attendant lamp and no crew responded."
Cons: "Better screens for in-flight movies. More legroom or upgrade options."
Pros: "THe crew was super"
Cons: "Confort no good very tight seats Movies hard to understand Announcements hard to hear"
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Pros: "The entire process was easy and seamless. The flight staff was professional and accommodating. Free liquor. Great food."
Pros: "Microphone in seat 31 E (isle seat) did not work. It has a short in it."
Pros: "The staff are friendly and passengers quickly get on and off the plane."
Cons: "I travel this route (ATL - MGM) often and it seems like half the time I use Delta there is an issue with the plane including times when the flight has been cancelled. This time the plane left the gate and some fifteen minutes after sitting on the tarmac was taken back to the gate. The issue was said to be an element that keeps a sensor from freezing in extreme cold weather. The less than one hour flight took two hours to complete. This should have been dealt with as a maintenance issue but Delta doesn't seem to think so. The planes on this route make Delta a LOT of money as it is one of the most profitable routes in the US. You would think Delta could invest in keeping better maintained planes on the route."
Cons: "Very cramped for overseas flight Coffee is never hot, never served in timely fashion"
Cons: "Nice pillows, eye covers"
Pros: "No issues"
Pros: "Entertainment, crew, food"
Cons: "The seats were a little tight for an international flight"
Pros: "We flew Delta from Rome to Atlanta. Everyone was very accommodating and we had no problem with our tickets"
Pros: "The plane was newer and the flight itself was good"
Cons: "Poor service onboard. Flight attendants showed little care and were curt. Ordered halal meal but were given vegetarian. It was bland and tasteless. My wife ordered drinks that never came. The armrests were stationary adding to the discomfort. Unfortunate how the international service experience is so much worse than domestic."
Cons: "Not being to check our tickets on line"
Cons: "About 7 of 8 crew staff was ladies in their 60’s. Grumpy old women. In case of emergency I would help to help them instead of crew members helping me off the plane."
Pros: "Seat 2G Orderly boarding and plane clean"
Cons: "Asked to have all the food (appetizer, main course, etc) served together , as they advertise, but was told that service wasn't available. Ordered dinner, was almost as tasty as a Stouffers meal (it was some type of glop of lamb). 7 hours into flight the menu advertised a warm chocolate chip cookie, asked for one was told they THOUGHT they were out, came back about an hour later said the found one, but it wasn't warm, so I passed (not a real fan of eating food they found) About 8 hours into flight , the attendant said out of the blue that they were sorry about not providing the meal all together as requested, but that the other attendant didn't know they offered that service."
Pros: "EXCELLENT, FRIENDLY, TIMELY, CORDIAL Service by Flight attendants!!"
Cons: "Seemed like most everyone is now on Group 1, so boarding was very chaotic and slow."
Pros: "A good basic no frills flight"
Cons: "Luggage missed the flight and was delivered later that say. It is the same as happened the last time we took this flight."
Pros: "Cabin crew was good."
Cons: "This flight had at least 5 gate changes in three different terminals. We had serious jet lag and did not need to go roaming all over the Atlanta airport."
Pros: "The crew was very accommodating and the newer plane was very very nice!"
Cons: "no complaints"
Pros: "That I was able to sit next to my husband"
Cons: "Everything else."
Pros: "Delta Studio"
Cons: "Food choices were not appetizing."
Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"
Pros: "Nothing more than expected."
Cons: "Food could be improved."
Pros: "It was wonderful to have a non-stop from Rome to Atlanta. The flight was comfortable and punctual. The in-flight entertainment was very good and helped pass the long flight."
Cons: "I liked the complimentary beverage service and many meal and snack interludes, although the food was sub par, especially the snack. I don't know how you can mess up crackers, but they were terrible, even slathered with the accompanying marinara. Also not sure that I ever met a shortbread cookie I didn't like until this trip; why lace it with artificial strawberry flavor?"
Pros: "The only positive of this leg is that it was less infuriating than the flight from RDU to Boston"
Cons: "Delta's partnership with Go Jet seriously compromises the legacy carrier's reputation. I am a Delta fan - although flexible enough to use other choices when necessary. I will no longer fly a Go Jet operated leg when other choices are available. For my trips to Boston, that means Jet Blue. Sorry Delta. I'll see you back on a true Delta route."
Cons: "Overcrowded terminal, last minute gate changes, poor signage and confused staff."
Pros: "The quickness of the flight. We left on time and made if a few many prior than scheduled."
Cons: "Felt sort of cramped. My neighbor in the windo seat got up four times so I had to get up."
Cons: "Usable to hear gate agent announcement in LAX"
Pros: "2 seats by windows, rather than 3, and the roominess plus ease of using the media tv screen and options. the beverage options and food options were plentiful as well as good quality."
Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"
Cons: "I'm Sky Priority and the gate agents were not enforcing zones. They called Diamond and everyone walked in. I went in and saw zone 3 in the line"
Pros: "On time, comfortable seating, good service. Only thing wrong was that i couldn't get the entertainment to work on my android phone.."
Cons: "the costumer service at the Newark Airport, was bad."
Pros: "Very accommodating cabin crew."
Cons: "Sitting in a little plane for 3 hours wasnt any fun,that and same reasons as above"
Cons: "We sat on the plane for almost an hour before takeoff. We actually sat so long that they did the safety demonstration twice. It was absurd. Mistakes happen, but my overall trip must have fallen in the unlucky category. I'll continue to use kayak, but I'll be reluctant to book United Airlines."
Pros: "This was one of the planes you are starting to hear about where the seats are spaced so close and are extremely narrow. This was redicolous for such a long flight. Hope the talked about law suit on this goes through this seating is unsafe. Plane we flew from Chicago to Grand Rapids was more comfortable and you could really see the difference in seat spacing and size."
Cons: "It was on time."
Pros: "It was great all the way. No complaints"
Pros: "Made it on standby"
Cons: "Had to fly standby to get home because you made me miss my connection"
Pros: "Boarding, take off and arrival time. Flight arrived before schedule."
Cons: "Tight seating"
Pros: "Flight was ahead of schedule to land and there was no issues of gates or disembarking"
Cons: "The food was terrible and the crew was bordering on civil there was no pleasantness about the services they provided"
Pros: "THE SECURITY CHECK WAS A BIT TO MUCH, BUT OVERALL A WONDERFUL FLIGHT."
Pros: "Quick flight free beverage and snack"
Cons: "Flight delayed with several gate changes"
Pros: "Flight crew were professional and friendly."
Cons: "The plane seating space was uncomfortable; too little space to comfortably sit. Also, the plane squeaked a lot around the back of plane. Sounded like brakes of plane needed some attention. Also the plane was late coming into Houston; however I believe the pilot made up the time and we arrived within minutes of initial arrive time."
Pros: "economy plus"
Pros: "Very efficient check in,leaving Rome."
Cons: "Strong bathroom oder in flight. "Cow cart transpot"t in DC"
Pros: "Eas to find my connecting flight. Staff very friendly."
Pros: "Crew was great and accommodating due to hour delay"
Cons: "Late delay. Slow boarding. Sat on plane for hour before actual take off."
Pros: "The TV's on the plane were newer and easy to use."
Cons: "The crew was not friendly, particularly one woman who would roll her eyes at folks anytime they asked for anything. Occasionally, they would say they were out of something only to "magically" have it appear later. The landing was about the worst I have experience. Must have been a rookie pilot."
Pros: "Great attendance kind courtesy"
Cons: "United is unorganized!!!"
Pros: "Nice entertainment system. Comfortable seats. Lots of bathrooms. Good dinner. The hot sandwiches served shortly before landing were actually tasty."
Cons: "United has changed my seat twice. I sign up for an aisle and they move me to the window. I can't believe that if there is a plane change they move people in Business and First around without notification. On this trip, they did it again, on the flight leg from Rome to Chicago. If I hadn't noticed the change as soon as I checked in I would have spent over 9 hours in a window seat, which would have meant being unable to get up and move easily to prevent sciatica and other issues. Hard to hear the gate crew in Fiumicino."
Pros: "Staff attentive, came through often, pleasant. Food was good, Free wine or beer with meal."
Cons: "Seats can be moved back too far, so person in rear has too little space."
Pros: "The crew was nice and professional. I also enjoyed the entertainment system."
Cons: "I felt like we had to go to terminals to terminal, and get on so many shuttles."
Cons: "We had a 2+ hour delay after boarding and prior to takeoff due to some combination of a problem with the auxiliary power unit and rerouting requiring additional refueling. No air conditioning and very hot environment for most of this time. The crew was visibly upset by the delays and repeatedly blamed the local groundcrew/staff while doing very little to make the passengers more comfortable. It took >1hr for them to pass water. No apologies. No effort during flight to make up for the discomfort (eg free wifi access). Very frustrating experience."
Cons: "it was extremely cold on the plane"
Pros: "Super crew, slightly more comfortable"
Cons: "Economy seats are never great."
Pros: "The flight was a return trip from New Jersey to Michigan for my teenage son. Original flight was cancelled after a 2 hour delay. We were able to rebook for the next available flight to another airport within a 2 hour drive without too much issue."
Cons: "The United app didn't appear to help much in rebooking since it never confirmed whether or not it was accepted and never changed his boarding pass."
Pros: "The Crew was so friendly and nice The woman at check in upgraded me to economy plus to help me get an aisle seat"
Cons: "I sat next to a very large old woman who was spilling out of her seat into mine. I was told at check in it was a full flight so did not think to ask to move. But then I mentioned it to the stewardess near the end of the flight who was sympathetic and said that she wished I would have said something earlier and that she would have moved me because there were other empty seats."
Pros: "Ice cream Sunday."
Cons: "45 minutes delay at Rome during departure. Dirty bathroom. Limited movies."
Pros: "The actual flight was great. It was very easy, the movies were new and good. The food was surprisingly good (as I was coming home from Italy). The crew was great and always nice"
Cons: "The airport was extremely disorganized and I will never fly out of Rome again. Boarding and Unboarding were absolutely awful though"
Pros: "I missed my flight and was willing to rework my schedule and therefore United was willing to work with me. I received a flight change for free because of recent terrorist events and I am grateful for the help. All of the staff was extremely friendly."
Cons: "It probably isn't United's fault, but since a terrorist attack occurred in France a lot of people were trying to fly back to the U.S. from Rome at the time. I missed my flight because the line just to get into the terminal building was hours long. See positive comments to learn how United handled it, but was still stressed I missed my flight home. I actually ended up flying home from Barcelona"
Cons: "Don't fly United. In boarding my first flight, they asked me to check my carry on (my only luggage) since the flight was super packed. We had to deplane shortly after boarding and switch to another plane. Since this delay was going to make me miss my connection, I got on the phone with a United agent and changed my reservation, but the agents at the gate refused to help me get my bag off the plane, so I didn't have clothes for the majority of my trip. The worst part was the attitudes of the gate agents and customer service reps toward all the passengers. Perhaps they couldn't be outwardly apologetic to avoid liability, but there was no excuse for them to be cold and dismissive."
Pros: "We got off the ground very nearly on time, and the captain was communicative about our short delay. The entertainment options were good, and on this particular flight - though not the one in the other direction - the food was quite tasty. (I had the artichoke cannelloni.)"
Cons: "The seats are awfully close together, so that when someone reclines his chair, you quickly feel you are being squeezed."
Cons: "We have to be delay check-in our baggage because at the baggage check-in was ONLY PERSON worked - She DID NOT Work as her Job - Just very Slow... Finally We need to left our baggage at the airport even we did as to pay for return for next fly ... Very Poor service !! any question about that just call me! I'm happy to answer all to make this clear Phone: 1 4023190490 Mr. Tuan D Mai Thanks for asking"
Pros: "Entertainment was good. Seats were comfortable."
Cons: "1.5hr wait at the gate for baggage to be transferred."
Pros: "friendly service newspaper punctuality"
Cons: "the snack little legroom"
Pros: "Flew first class home from Rome. The Flight Attendants were fabulous! So nice and always asking if you needed anything. Always smiling. Cashed in all my miles and it was worth it!"
Pros: "The crew was great - very responsive"
Cons: "It is just a long time to sit in very cramped space"
Pros: "The person next to me"
Cons: "The fact that they over booked the flight. Couldn't give me a seat unless someone volunteered to give up their seat. Then last minute gave me the seat of someone who didn't show up. It really was uncomfortable and the worst feeling when you're potentially not going to be able to go home to see your family. Especially when you're going for 4 days & they wanted you to sit in the airport of an additionally 5 hours until the next flight."
Pros: "Leg room comfortable Entertainment More choices"
Cons: "Flight UA971 was 1 hour late."
Cons: "The plane was delayed and it was very annoying to get to Grand Rapids late."
Pros: "For a ten hour flight, one snack and one small meal is not sufficient. Please adjust immediately."
Pros: "Friendly crew."
Cons: "We didn't have any headphones for the seat back entertainment; attendant went down one isle handing them out, but not ours (not sure why were were left out, had to flag someone down to get some)."
Cons: "I have not complains, everythings was Ok."
Pros: "The United wifi free with a tablet was nice."
Cons: "Departure time changed 3 times from 30min late to 20min early to 30min late again."
Pros: "The flight from Houston to Grand Rapids was great on time and smooth. The stewardess were friendly and just eagar to help. I just can't thank you enough United for getting me back home safely."
Cons: "Nothing, everything was a great."
Pros: "Friendly staff"
Pros: "Friendly service"
Cons: "United did not inform me original flight was cancelled. Kayak did Seats are cramped"
Pros: "We had the flight attendant from heaven! She was so attentive to us and outshined all other flight attendants - ever!"
Cons: "Flight canceled after being delayed for 4 hrs with no explanation and no helpful options. Ended up waiting 2 more hrs to retrieve luggage then rented a car to get home. So dissatisfied with all the travel!"