Pros: "40 minute delay after we boarded the plane."
Cons: "Departure on time."
Pros: "It was on time"
Cons: "The first class crew were TERRIBLE! They were obviously not happy to be there or be working. Didn’t check back on us, didn’t pick up our empty glasses, and didn’t even say goodbye. Too busy just talking to each other. I assume this was because it was an American flight. I’ll fly Southwest next tim"
Cons: "It was a quick flight not much more that could be done"
Pros: "Crew was great."
Cons: "One of my better flights on Alaska. The chicken sandwich was very tasty, the crew was great, they made sure I had what ever I needed. Water, coffee, food & more than once"
Cons: "Everything was good on time it was good ."
Pros: "Everyone pleasant"
Cons: "No GFSnack or almonds"
Pros: "Seats weren’t as cramped as on newer planes."
Cons: "Sales pitch for credit card tied to airline."
Cons: "The flight attendants passed my row and didn’t offer drinks. When I asked 10 minutes later the FA later they said they were done with beverage service. Also I specifically picked a seat in the last row when i bought my ticket. When i got to the gate the agent took my ticket and crossed off the seat I chose online. She wrote in seat 17B because they gave me seat away without asking me."
Cons: "It was good from the beginning till we get to san Jose airport We had a hard time checking our luggage because of Alaska staff and didn’t make it to our flight They made a rebooking for a one stop which is longer than what we had And when they knew that there is delay on the flight they didn’t tell us They said u gonna be there ( boise) at 10 But the flight was departure at 10:45 I have 3 kids and we was tired really hard"
Pros: "Friendly staff"
Cons: "Seats don't recline Freezing on plane No food"
Pros: "Fruit and cheese"
Cons: "Could use more food variety eg single items like Pringle."
Pros: "On time"
Cons: "Price was high"
Cons: "Regional gate attendents really didn't seem to care if I boarded or not. Based on my experience this morning, given a choice, I will NEVER fly Alaska again."
Pros: "I really liked that I wasn’t passed by the crew when drinks were handled out."
Pros: "Quick and easy boarding, kayak made it easy to head straight to the right baggage claim"
Cons: "Nothing, thanks kayak/ Alaska airlines !"
Pros: "Window seat"
Cons: "Waiting, delayed"
Pros: "Attentive flight attendants, swift flight!"
Pros: "The crew was nice and the drinks were fine."
Cons: "We waited an hour and a half before we started boarding"
Pros: "They were very prompt in letting us know there was an issue. After discovering I would not make my connection, they were very fast to get me a hotel, making sure I knew what to do every step of the way. I even had the same flight crew from Maui, and they were happy, if surprised to see me."
Cons: "Did not like the 3 hour delay for this flight, but appreciate the steps they took to remedy the situation."
Pros: "I like the fact that In-Flight WI-FI was available."
Pros: "Flight attendant sang a corny song"
Pros: "The gate agents and crew were all very nice."
Cons: "The seats are too small and cramped together. No first class even if you were willing to pay for a bigger seat. No outlets to charge phones."
Cons: "The price of wine-not the crews fault but $7 for a small glass of wine is a lot! Everything else was great! I recommend Alaskan Airlines!"
Pros: "Every employee was professional, the plane on time, the landing was smooth."
Cons: "I can't say anything nagative for this flight."
Pros: "Crew onboard was nice and friendly"
Cons: "The plane was late, then it was broken. The delay was a moving target. Finally after an hour a new plane was available. The plane itself was very uncomfortable."
Pros: "Fast and easy flight"
Cons: "more leg room!"
Pros: "speed, efficient staff"
Cons: "the 400 bombadier was very cramped rough landings"
Pros: "Super friendly staff, complimentary drinks and cheese-itz. AWESOME"
Pros: "Ability to check our carry on bags at the counter for free. Fast pick up of baggage after the flight."
Cons: "Unable to print our bag tag at the kiosk so we could drop them off in the fast line."
Cons: "Hour long wait on the tarmac at SJC was uncomfortable at best"
Pros: "The comfortable sears, the pleasant crew, their Gogo flight entertainment"
Cons: "Delayed flight by about 30 min A little cold in the cabin"
Pros: "Good easy flight that was on time and organized"
Cons: "If anything the free cookie vise peanuts. Plain salted peanuts would be a healthier option"
Cons: "Great flight, however an hour late due to mechanical problem."
Pros: "Was a short flight but sweet better than delta and horizon... My"
Pros: "ThE Alaska Airlines crew were actually friendly and helpful. It seemed like there was more legroom on the flight, too. Very nice for a change."
Cons: "We had a great experience, no negative comments."
Cons: "Pls change te aircraft. bombardier q 400 is an old plane model and it is very scary. I will not go this route with Alaska if they don't put another aircraft sorry...I like Alaska ..."
Pros: "Crew was very polite and courteous."
Cons: "I'm over 6' tall so the plane is a little small for my liking. The cabin is cramped and extremely loud due to the props. The flight took a little over an hour, so at least you don't have to deal with it for too long."
Pros: "On time flight and quick luggage drop off and retrieval, courteous and helpful,staff, drink choice good, cookie choice limited."
Cons: "Nothing really."
Pros: "friendliness of crew"
Cons: "i thought boarding was good...they just started boarding without any warning...it actually helped cause you then dont get a huge line"
Pros: "Our ticket handler at Alaska Airlines ( Sep 21- SMF Airport) was the most helpful and patient person we have ever encountered! The tickets we had purchased through Kayak were charged but not booked. Juan did everything in his power to get us on that flight. And when the kayak company failed to book in time Juan got us on the next available flight, being to sure to find us the best price and a direct flight, versus the one we had booked earlier. Over all Alaska Airlines will be the standard my future experiences will be based off of if I am unable to travel through them"
Pros: "good service"
Cons: "tiny seats no leg room"
Pros: "Flight left early and arrives early"
Cons: "Kind a pushy employee boarding customers on plane."
Pros: "The flight attendants were light hearted, engaging, and very funny"
Cons: "Everything was good. Had the extra legroom which made it very comfortable on the long flight"
Pros: "Best airline I've flown on. Curtis staff, comfortable accommodations and just an overall positive experience. Keep up the good work."
Pros: "Staff was courteous, kind, efficient."
Cons: "Gogo inflight never allowed me to connect to wifi."
Pros: "Everything went smooth, it was a short trip. I would fly Alaska Airlines again"
Cons: "Flight to SEA/TAC had USB outlets but the flight back to SAC didn't"
Pros: "Crew members, ease of boarding, Alaska App."
Cons: "Plane is small and very noisy. Hard to hear on your own device, or to take a nap etc. Small seats, tight fit - rubbing elbows with the person sitting next to you."
Pros: "Feeling Covid safe."
Cons: "More attention to those not wearing masks properly ."
Pros: "Everything from hospitality to the ease of the flight. Captain communicated to put all at ease during this time in which this pandemic has gotten many fearful of flying. Great landing as well."
Cons: "Everything was great!"
Pros: "They left the bags at LAX. We we’re driving to Sun Valley and don’t have our ski clothes and equipment"
Cons: "Get our bags to us in the morning"
Cons: "Flight delayed 2 hours. Wifi/entertainment wouldn't connect."
Pros: "The seats were comfortable"
Cons: "Why does Delta sell earphones?"
Pros: "Inflight entertainment was the best I’ve seen in coach. Free games, movies, moving map, etc."
Cons: "The seating is too cramped. It has just gone past what is reasonable. Seems too tight on both the knees and elbow room."
Pros: "Delta planes are spacious and great!"
Cons: "No complaints"
Pros: "Good crew"
Cons: "The WiFi didn’t work well"
Pros: "Airport accessibility"
Cons: "Not getting delayed for 20 minutes on the tarmac"
Pros: "Fast and efficient"
Pros: "All aspects"
Pros: "Seat was decent and only a $10 upgrade. Worth it!"
Cons: "Wasn’t clear what boarding group was up. I don’t usually fly delta so maybe I’m just not used to the system but something on the video screen at the gate saying where they were in boarding would have helped. I wasn’t the only one that seemed lost."
Pros: "The Crew on this flight was great and the flight was quick."
Cons: "The flight was delayed 3+ hours and Delta kept pushing the delay out further without giving any updates as to why it was so delayed, and when I inquired at the Delta desk at the gate the woman was very rude to me as she snipped that it was a mechanical issue."
Pros: "The crew was absolutely amazing!! So kind and helpful! The captain also took a beautiful path around Rainier during a gorgeous sunrise!! The seats were very comfortable and the flight was smooth even though it was a smaller plane (Skywest). I will absolutely fly Skywest again!"
Cons: "It’s an older plane and needs a little work; but don’t we all?! ;)"
Pros: "the people were Awesome!!flight crew were very personable and easy to get along with, as well as get in touch with."
Cons: "where to start, I am not a huge overweight person. I have 26-28" shoulders and longer legs then most 5'-10" people have. That said, you should not be required to hold your arm out and hold the seat back in front of you so that you are not elbowing or shouldering the people beside you. sitting sideways on a seat I paid extra for doesn't seem like a great flight to me."
Pros: "The FA’s and pilot"
Cons: "I love the flight becayse it was smooth sailing and delta is always choice."
Pros: "Excellent flight crew, flight had decent leg room. Loved the inflight entertainment. Clean plane, boarding was easy."
Pros: "Flight attendants we were very nice and efficient. Flight was short"
Pros: "Traveling with a 4 year old isn’t always easy. Delta’s flight attendants and the captains controlling the plane were excellent! Safe flight. And the entertainment that is provided for the customers is fun and relaxing. Makes a 4.5 hour flight go by quick. Thank you delta, I will be flying with you in the future"
Pros: "The crew was nice."
Cons: "This was an older, smaller plane and it had more leg room. Appears I’ll have to start checking Delta to see what birds flying the leg."
Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
Pros: "On time leaving and landing"
Cons: "Every thing went well"
Pros: "The crew were so polite and happy!"
Cons: "Those seats! UGH!"
Cons: "Flight was cancelled"
Pros: "Flight was on a 787! Great plane"
Cons: "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."
Pros: "SLC ground gate crew was awesome."
Pros: "Flight was comfortable. Short, sweet, and landed before I knew it. Boarding was a smooth process."
Cons: "The flight crew and service on the plane was fine. My biggest complaint was at the baggage drop off at the airport, where there was quite a long line without any crew members assisting us. A five to ten minute wait is fine, but a fifteen minute wait, with only three crew members compared to the other airlines? By the time I dropped off my baggage, the other airlines were finished with their customers, and there was still quite a line behind me."
Pros: "The crew was very cheerful"
Cons: "No entertainment and uncomfortable seats (at least for trying to take a nap)"
Pros: "Barcelona is a busy place. Don't forget your adapter plugs - like I did."
Pros: "Received sky boarding despite having a seat near the front. I like the smaller plane because there was plenty more leg room where I was (9c). A variety of free snacks were offered along with starbucks coffee, score! I wish I'd brought my ipad to take advantage of the free wi-fi and movies in-flight. Take-off & landing were very smooth despite a delay upon take-off. Made my connecting flight with time to buy lunch."
Pros: "Service was great, flight was excellent"
Pros: "Very Comfy plane."
Cons: "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."
Pros: "Great staff, polite and helpful"
Cons: "Small seats"
Pros: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Cons: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
Pros: "Met my cousins from Portland in SLC and killed layover time"
Pros: "The seats were comfortable, service was good, movie/entertainment selection great. Logistics for flight were awesome, there was no long layover."
Cons: "The extra fee for check-in baggage."
Pros: "Pilot has very smooth landing. Crew were nice"
Cons: "in Amsterdam any DELTA crew helm us, only KLM"
Cons: "Flight was delayed. Delta doesn't challenge anyone who attempts to pre-board. It's become somewhat of a joke. The plane was hot (717) with very poor ventilation. Was in 1st class and didn't get beverage service after boarding. Then, the plane sat on a remote taxiway another 30 minutes before takeoff, fully loaded, no A/C, and still no beverage service. Truly miserable hot and sweaty flight."
Pros: "The crew"
Cons: "Tiny seats"
Pros: "I definitely like the variety of entertainment that was given throughout the flight."
Cons: "The flight attendant was so rude to others including myself. I'm not one to be to needy but when i was about to ask the lady if I can switch seats to the fair back where there was two empty seats she gladly let the other person but not me. She said no that if I wanted to sit back I needed to set with the other person. Our flight was from NYC to PR 5hour long and in between those hours she let a couple sit together on the other empty rows while I was feeling supper sick. Other passengers notice and had told me that they felt sorry for me. I was Embarressed. I was debating on venting on Twitter just yet and also on this review because what difference does it make. What matters the most is that we all got to our destination safely."
Pros: "the chick who worked the counter for the preboard flight counter was really REALLY nice"
Cons: "everyone on my flight was ugly"
Pros: "Very kind folks in the airport and on the flight. That is always the best thing."
Cons: "It was an early morning weekday flight greater than one hour duration and there was no coffee offered on the flight. I would have loved a cup of coffee."
Pros: "The gate agents were friendly and made the boarding process quick."
Cons: "This was my connecting flight, and also left late. I can't really rate the crew on either flight, because I didn't see them. It's also impossible for me to rate the food/beverage service, because there was none. I spent over 3 hours on planes, and no beverage service was provided. If you have connecting flights, are flying for business, or don't pack your own refreshments assuming that something standard services will be, well, standard, Delta is probably not who you want to fly with. I work in the industry and sm usually not this brutally honest, but the whole trip was pretty disappointing."
Pros: "Was upgraded to first class on my return flights. Service was excellent seats were comfy. Benefit of being a card holder and flying only American Airlines."
Cons: "The lines were too long for a 75 year old. I have recheck but did not get it with American. Security was madness, no one keeping social distance in spite of all your lovely signs. The staff giving directions on the moving table was unintelligible to me and so i left my iPad in my bag and had to spend 20 minutes tearing my bag apart . The gate was the only one not listened on the departure board and so i went the wrong way into the wrong Gs. There was no one around to check with, no one to ask and when i realized i went the wrong way i had to run back . At 75. I was the last one on board. No one helped me. The only friendly and helpful staff i met was Peter on the Chicago to LaCrosse flight. Very disappointed."
Pros: "Smooth as butter. Slept the whole way."
Cons: "Nothing could have improved it."
Cons: "After the flight was diverted due to Weather conditions I missed my connecting flight and American Airlines did a terrible job handling the changes and assisting their customers at DFW airport."
Pros: "Everything was easy"
Pros: "It was fine the next leg of the trip was cancelled"
Pros: "Crew was amazing, seating too crowded"
Cons: "Consider removing seats to add more space per seat"
Pros: "That I was FINALLY able to get to my destination after a THREE AND HALF HOUR DELAY. Mechanical malfunctions, Get crew unable to find the pilots once the mechanical malfunction was corrected, sitting on the plane for an hour waiting for some "guy" to be located who went missing who was responsible for our weight to certified for flight. I didn't like anything."
Pros: "flight was on time!"
Cons: "Flight attendants were NOT personal at all. Did not say hello or even greet passengers. Totally acted like they did not want to be there. Made me feel like we were nothing but a bother to even.be there. Hate all the interruptions advertising the credit card. Very annoying!"
Pros: "Seat uncomfortable. AA put me on a middle seat in my last 4 trips. I will never fly with AA."
Cons: "Better seat options."
Pros: "Staff was helpful throughout the flight. I like being kept updated on arrival time etc."
Pros: "Another customer allowed me to sit in the aisle seat rather than the assigned middle seat. That was much appreciated. And I enjoyed an movie during the flight. I like being able to choose what I want to watch and stream it on my own device."
Cons: "It was really cold on the airplane. I kept my jacket on for the entire flight. I’m typically warm natured, so it was unusually cold."
Pros: "Flight attendants were helpful"
Cons: "My seatbelt was installed incorrectly."
Pros: "Fast friendly service. From the security line to the friendly employees at AA. It was simple and fast."
Pros: "Got here early"
Cons: "Poor flight. Staff kept the plane ridiculously warm the entire flight."
Pros: "Delayed on the runway but overall good and smooth"
Cons: "Flight service was ok"
Cons: "Food could have been better. Plane was 1/2 full. WiFi was not giving all the movies. Only 6 or 7 to choose from."
Cons: "I need to be able to charge my phone on the airplane!"
Cons: "You better hope you don't have a short connection. Sacramento fails to allow you direct access between the A and B terminals. You have to leave and hunt for the other building through the parking garage with no guidance and then go back through security. Unacceptable!"
Pros: "Everything else was great - including rest of crew"
Cons: "plane departure was delayed after boarding because the pilot hadn't arrived from local residence or hotel to SFO in time - as a result we sat on tarmac for half hour or more before departure AND because we arrived late we sat on tarmac for awhile waiting for an arrival gate to open at DCA"
Pros: "The aircraft was newer and the flight smooth. The pilot kept us updated on potential turbulence, which was comforting No one knew if Charlotte was going to get a gust from IRMA. The flight attendants were also friendly which isn't the case on some airlines."
Cons: "No entertainment in Business/First and no USB plugs or outlets. Only difference between Business and coach is the size of the seats. The rest was the same. I expected more service, food of some sort and entertainment or connectivity. I will probably avoid flying American if I can help it unless I see that they have updated things."
Pros: "Everything was great. I didn't have any food or drink. I slept the whole way to Dallas"
Pros: "It has been a good experience! Kayak kept updating me about gates and terminals for my connecting flights..."
Pros: "Everything went smoothly"
Cons: "Having a fat person take up half your seat shouldn't be allowed. They should buy 2 tickets if they take up 2 seats"
Pros: "Quick and smooth flight."
Pros: "Roomy first class and very nice staff!"
Cons: "The fact we were staring at the plane for 3 hours waiting to take off and customer service and the gate staff was no help"
Pros: "left early and arrived early. cabin staff was friendly"
Cons: "Check in through website was confusing to do. Flight shows on alaska airlines sight as a united flight. I downloaded the united app, and it tells me my flight is not just through american airlines, but through another carrier, american freedom or aomething like that. Very confusing. I called someone, I think american airlines, by this time completely confused. If there are multiple carrier types, I should be able to input my flight number and my info ahould come up for me to view flight info and check in, or seat assignment. In the end I dowloaded 2 or 3 apps, a confusing phone call, and when i got to rhw intial check in I was not treated well by tsa personnel. Maybe my name triggered thw extra search or something.Anyway, that last part is unrelated but my return flight was kind of a struggle."
Pros: "Flight attendants were awesome, aircraft was clean and seats were great."
Pros: "The free movies and plug in phone charger ..."
Cons: "No problems or worries from me"
Pros: "The crew, the fabulous plane with USB ports and free movies"
Cons: "It would have been nice to have ear phones for the movies."
Cons: "Didn't even get on the flight due to delay out of KSMF and I talked to the ticket lady and this has been happening very regularly due to runway construction in Phoenix. Yet the airline won't let you know or change the schedules they just take your money knowing they will likely not be able to deliver the desired product."
Cons: "They were out of snacks. A little thing but got under my skin as unprofessional."
Cons: "Flight is really late causing missed connection"
Cons: "I paid $25 fo my luggage. I don't like it next time I will choose another company."
Pros: "Non-stop and comfort"
Cons: "No snacks at all :("
Pros: "The tv in the seat back"
Cons: "The lack of knowledge and carding of the desk staff i was so looking forward to this vacation and it ended in nightmare 2 missed connections, 3+ hours added driving for my ride home and getting home at 3:30am or later whwn I would have been home at 11:00 luggage sent on with out me on the flight all in all very disappointing"
Cons: "A few crew members was rude"
Cons: "Flight delayed for 4 hours"
Pros: "Complimentary upgrade to first class"
Cons: "Rude flight attendance werent prompt"
Cons: "Not able to connect to airplane WiFi"
Pros: "Comfortable seats. Nice crew"
Cons: "The first class flight attendant didn’t smile a single time. We weren’t in first class but it was noticeable"
Cons: "They didnt take care of us.... aftee the airplane was delay for almost 4 hours, and told us that must of the people.were traveling.by car from sacramento to san francisco to take the other airplane didnt even gave us anothee option!!"
Pros: "Nothing, worst airline ever"
Cons: "They didnt take care of us.... aftee the airplane was delay for almost 4 hours, and told us that must of the people.were traveling.by car from sacramento to san francisco to take the other airplane didnt even gave us anothee option!!"
Pros: "On time, smooth"
Cons: "Arriving in LAX with no gate to pull up to. When will United fix this decades-long defficiency?"
Cons: "Flight was delayed by 5 hours."
Cons: "I can't believe how cramped the seats are. I am under 5 feet tall, and am average weight, and I had no room to spare."
Cons: "The fact that you have to download an app to get any kind of entertainment on United is a bit ridiculous. Plus the food offerings are poor at best."
Pros: "Service on Lufthansa is better than most us carriers"
Cons: "The gate agent did notice I was changing carrier but did not distinguish my bag at Check in"
Cons: "There was an odor of raw sewage the entire flight. Myself and my son were feeling ill by the time the flight was over."
Cons: "only pretzel, no nuts as option"
Cons: "I was seated next to an obese man who was racist and homophobic, and when I asked the flight attendant if I could move to the empty seat next to me because he was taking up a chunk of my seat, I was told “no” because I am not a united mileage plus member. not so nice! If i pay for an aisle seat I expect to be able to “sit” in the whole seat (and not to mention free from hatred)"
Cons: "They have no customer service."
Cons: "Seats uncomfortable, crew rude to other passengers"
Pros: "Friendly crew and great pilot!"
Cons: "Not enough leg space!"
Cons: "Early morning flight and the crew ran out food before they got to row 12."
Cons: "None for this flight."
Cons: "No one told us at the gate I was told to go to included on my ticket that it had been changed. I almost missed my flight if I had not asked an assistant at another gate. Then when I got to the correct gate I asked that assistant why there was no announcement of the change. He proceeded to tell me I didn't need to yell at him. That was unprofessional, disrepectful, and bottom line rudeness."
Pros: "Everyone friendly and professional"
Cons: "Late departing, crew not friendly, having take tiny plane to my destination...man next to me smalled sooo bad I had to turn my face into window to not get sick.not airline fault of course. Landed in Denver at one gate toward end of concourse and second plane s gate not listed anywhere. No board or person knew where. Found it was to be entire other end..pilot mumbled when talking not able understand his fast mumble."
Pros: "Great stewardess"
Cons: "Entirely too hot in the plane"
Cons: "Card reader for direct tv didn't work"
Pros: "Everyone was pleasant, flights were on time, no baggage lost, very little turbulence."
Cons: "2 minutes past when they began to board no effort to try to help with getting on or another flight. Had plenty of time to get through security no call no assistance to find another flight NOTHING! No care to help."
Pros: "Late boarding, ZERO ENTERTAINMENT when you can pay the same price for American that provides television, old uncomfortable seating."
Pros: "The flight attendants were nice and attentive"
Pros: "This portion of my journey was fine."
Cons: "I have zero idea why your entertainment set up wont work on android devices. that sucked!"
Pros: "The entire service from boarding to flying was efficient and punctual."
Cons: "The snacks and no beverage, however I understand the flight was super short."
Pros: "On time departures and early arrivals"
Cons: "My flight was originally at 10:25am and got moved due to fog to 11:00am which is understandable. But the plane gets in and the captain comes off and says he's clocked off. And that the next captain wouldn't be getting in till 2:40. I would think they would've had enough time to line up another captain knowing the fog was causing delays. It made me miss my flight to Houston. I just really think this all could've been avoided"
Pros: "I was nursing a cold and the staff was offering me drinks and blanket."
Cons: "Departure was delayed by an hour."
Pros: "Connecting could hardly be any easier than at DEN--you get off your plane and you turn right or you turn left. No need to find a map of the airport; no need to figure out whether walking or taking the "trA'Am" would be faster; no need to catch a bus or go through security; just one (long) concourse."
Cons: "While connecting at DEN is easy, I wish there were more outlets for recharging my phone on the B concourse (like WN has on the C concourse). I wouldn't have gotten too much of a boost, though, as both of my flights were on time."
Pros: "The size of a first class seat"
Cons: "Entertainment system did not function properly. Seat cushions were worn out. The customer service representative was not able to complete my check in for the international segment."
Pros: "Flight was on time"
Cons: "Have to pay for movies/ shows"
Cons: "Three rolling delays in departure, and we landed the ground crew couldn't find stairs for us to deplane. Waited 30-minutes til we finally used the plane's stairs. Sigh- just makes one wonder about their commitment to getting flight ops right..."
Pros: "Ease of boarding"
Cons: "2 hour delay and missing my connection"
Pros: "The flight & crew were great"
Cons: "A cookie? C'mon man. I couldn't download the United app & didn't know I had to."
Cons: "One member of the crew was rude, advise if you dislike your job quit and find another!"
Cons: "The man who reprinted my boarding pass after I had left no e at security was extremely rude. I also found it ridiculous that I was charged to check my bag at the gate because it was about a half inch longer than the bin. Yes I understand there are size limits on carry on luggage but the plane was not even half full and the bag was clearly a standard carry on size. If anything, I should have been permitted to gate check the bag."
Pros: "Price of flight"
Cons: "Space between aeats"
Pros: "I can't really rate the food or entertainment. The flight was a red-eye so I slept. However, I slept well in First Class after upgrading several hours prior to take off."
Cons: "The flight was 1 hour 30 minutes late taking off."
Pros: "Airline staff was very friendly."
Cons: "The temperature in the cabin was almost unbearably hot throughout the entire flight. And to give some perspective: I'm someone who is usually always cold on airplanes and typically not a fan of a/c. And I wore shorts & a t-shirt on the plane which I was nervous about doing because like I said, I'm always cold, but thank goodness I did for that flight."
Cons: "Landing delay due to another United planes mechanical issues, terrible follow up customer service. Worst airline out there."
Pros: "The price was awesome. The crew was attentive. Five hour or more flights deserves more than a bag of pretzels with only 5 pretzels in the bag. The flight also needs more technology, wifi, movies and televisions."
Cons: "The lack or technology and the limited snacks."
Cons: "we were an hour late"
Pros: "Food and beverage are back"
Cons: "Not having babies/kids screaming the whole hour flight"
Pros: "Honestly nothing. Plane was so uncomfortable"
Cons: "Make seats for normal ppl. And trays for normal ppl. Thwy are pointless. Armrest are too low. The entire set up is uncomfortable."
Cons: "Free baggage and seats"
Cons: "The pilot was looking like drunk or something. There was too many troubles while landing and taking off. Vibration speed was getting up and down. Please get him check for safety reasons."
Pros: "Safe ontime flight at a great price"
Cons: "Seat bottoms are very hard"
Pros: "Better than expected on all fronts except in CA they charge you 10 bucks to print your boarding pass at the counter vs the kiosk, which is free."
Cons: "I usually fly frontier, but with a toddler it was much better on Spirit. More room, the flight was on time if not early, and the staff were friendly and competent. I will fly them in the future"
Cons: "Don’t change my flight schedule in the future."
Cons: "flight was delayed and the delay time changed multiple times. Originally scheduled for 7, moved to 9:20, moved to 8:17, boarded by 8:17, waited on the tarmac until 9. No power outlets on the plane."
Cons: "Spirit is difficult to arrange the needs of passengers with emotional support animals, along with congeniality toward the passenger who hopes to travel with their animal. The passenger submitted (ahead of schedule) full legitimate documentation of medical necessity. Spirit requested an expensive letter of medical/health certification from a veterinary. It is not enough to have a letter indicating that all of the animal's health records are accurately documented and up-to-date, it is required that the veterinarian establish a "certificate of health" that only lasts for a 10 day period from the time that it is written. The cost is $100 and if you plan your visit for over a 10 day period the animal must be reevaluated and a new certificate issued for the same cost of $100. Regardless, all things considered, it has become less expensive to just pay the pet carry on fee where no health certificate is necessary. I found Spirit airlines to be less than accommodating to the needs of a traveler with emotional support requirements. Spirit no longer supplies water to passengers during the flight, so don't forget to bring your own, unless you plan to pay the distorted price of a bottle purchase...CREDIT CARDS ONLY!"
Pros: "There were no problems"
Cons: "The people who worked in the airport taking our tickets to board and the people behind the counters could have taken lessons from the people in Cleveland in the same positions in customer service. Not customer friendly."
Cons: "Having to pay for carry on baggage."
Pros: "Price, sort of."
Cons: "Boarding area dirty and disgusting, nickel and dime you for everything, seats are very very thin and unbearable, doesn’t recline, no TV, have to pay for water, messy boarding process. Overall a mess.....No wonder planes are less than half full. Surprised even that many fly Spirit!"
Pros: "Nothing at all"
Cons: "Everything was bad"
Cons: "Worker named Tammy in Orlando was absolutely awful. I will never fly with this airline ever again"
Pros: "I liked that it as on time."
Cons: "Didn't like how much check in cost. The seats were uncomfortable. Didn't like that I had to pay to choose a seat if I wanted to be comfortable."
Pros: "Glad I tried spirit! Got me in early on both legs of my flight! Also glad I got the comfy seat-SO worth the money!"
Pros: "The crew were excellent The staff at the check in counter very polite and helpful"
Pros: "Thank you to the staff member who got us through TSA in order to board our flight on time. Very close call. Without her quick thinking we would not have made it home in time for my sons first day of his new job as a lifeguard for the YMCA."
Cons: "Spirit check in line to check bags was ridiculous. Waiting an hour before getting pulled out to fast track the line for our Denver flight."
Cons: "My $350 Michael Kors watch was stolen while my suitcase was in your possession"
Cons: "Surprises, lack of professionalism and sarcastic smile at check-in"
Pros: "The extra wide seats were well worth the money. The flight attendant on the return trip was very friendly and humorous. Departures and arrivals were all early, no waiting. I have nothing bad to say and I was anticipating there would be issues, but NONE. Would use this airline again."
Pros: "Boarding was good"
Cons: "Attendants didn't seem happy to be there. Even when saying thank you for your flight, no smiles. Food was blah. Why pay $4 for junk food. Drinks were OK though. The landing wasn't right. It was uncomfortable. I do have to fly back with spirit, but I won't fly spirit again. I'll stick with united and delta."
Cons: "My original flight was canceled and I wasn't notified. My second flight was delayed with no additional information. I had no idea when I was leaving or arriving at LAX. The woman at the counter was rude and smirked at my frustration over the lack of information. I will never fly Spirit again and I will recommend that my friends do the same."
Cons: "terrible all around..........could not check in on line since i was not sent a reset password told i had no seat after driving to airport and spent time and money getting there with confrimed ticket!!!! what the heck was that all about? no seat when i paid you to fly.. horrible experience, would not do this ever again and will tell all my friends colleagues and clients"
Cons: "Late Very uncomfortable"
Pros: "Flights on time, personnel were courteous"
Cons: "Seats uncomfoetable"
Cons: "I paid for my seat and someone was sitting in it and did not want to move"
Pros: "Clean new plane but a little too small seat and flexible available schedules"
Cons: "Charging for the choice of seats, no free cup of water, and my plane was delayed for more than 2 hours"
Cons: "Very tricky policies. They charged $45 for a carry-on! then the check on was about $100 because their maximum weight is 10 pounds less than all other airlines! 40lbs instead of 50 lbs just so they can charge extra! ended up paying more for luggage than for the fare! I will never ever, ever use Spirit again!"
Cons: "Spirit Airlines is by far the worst, rudest, most uncomfortable, unnecessarily expensive and inconvenient airline of all time - on par with Delta before their entertainment was free."
Pros: "Totally so mad at check in on line 24 hours ahead of time - found out one piece of checked bags is $40, a carry on was another $20 and seat assignement was yet another fee. All this after buying a ticket! We had no idea there were so many other fees. The airport was was out of our way and we only booked the flight because the fare was lower. When we found at AT CHECK IN, 24 hours ahead of time about all the extr fees, we rebooked on another airline and said forget this airline, what a rip off! Never again will book this airline with all those hidden fees. It was excessive and not mentioned till check in. Bad business model!!"
Pros: "No frills flight- as expected On time - no hassle"
Pros: "On time"
Cons: "Seats were a bit small for my liking"
Pros: "Simple and easy. Great flight, on time. Way fewer bags in the cabin and less time wasted. Will take Spirit again."
Cons: "Not much!"
Cons: "Our flight was slightly delayed so we missed our connecting flight. We had to stay the night in Ft. Lauderdale, therefore paying over $100 on a hotel room with no reimbursement. We then had to take a flight to Dallas and had an 8-hour layover there before making it to Denver on Tuesday night, missing another FULL day of work. I will NEVER fly Spirit airlines ever again."
Cons: "I arrived at 5:18 for a 6am flight DTW to LGA. Was unable to print my boarding pass because was too late. Asked for assistance from agent, who told me gate was closed and wouldn't allow me through. I don't believe that the gate was closed 35 mins before departure, and I feel the agent could have made some effort to get me on the flight, especially after I told her I'm an oncologist and that I needed to be in New York to start seeing patients at 9am. Agents (Alexis and Leila) flatly refused, completely unsympathetic. Fortunately was able to get on next available flight on Delta, at cost of $450."
Pros: "The price"
Cons: "Cramped seats, sitting on the tarmac for 2 hours after landing, the incredibly bumpy ascent and descent. The pilot must've been new"
Pros: "Price was great!! Can't be beat!!"
Cons: "Nothing bad to say!!"
Cons: "Read above for a detailed description."
Pros: "I thought the crew was professional fabulous and a lot of fun"
Cons: "The flight was delayed to be in with the really was no answer we all boarded at once the plane was awful and you charge for food water or soda I can except the food but then to charge $55 for a piece of luggage. The most uncomfortable ride I've ever had since I've been flying and I would never choose the airline again unfortunately"
Pros: "Boarding was fast and efficient."
Cons: "The food selections for purchase were poor."
Cons: "I booked with spirit for my girls trip this year... The flight from houston ti san diego delayed 6 times then cancelled. This happened on a tuesday and i was told the next flight was on saturday. I also had another flight booked that Thur.. My whole vacation ruined because of spirit... Do NOT FLY Spirit... Also i got notifications on Thursday that there was a delay from san diego to vegas... Horrible airline!!!! Never again"
Cons: "Charge for EVERYTHING. Not a good deal at all. My trip out was two hours late leaving. By the time I paid for my carry on and one checked bag and an assigned seat, it was ,ore expensive than Alaska Airlines and not anywhere near as comfortable. I will never fly Spirit again."
Pros: "I got a super cheap ticket and a friendly crew."
Cons: "The check-in process was very frustrating - unique to my hyphenated name perhaps, but there is no human customer service I could find to talk at that point. Everything is extra, so my supercheap ticket ended up costing as much as it would have on a "normal" airline. In the end, it's the chinatown bus of the sky. Fine, as long as you know what you're getting into."
Pros: "The crew was very nice and the plane was very clean!"
Cons: "Extra charges on everything that made the entire flight as expensive as other air lines."
Pros: "Good communication from the crew."
Cons: "Very uncomfortable seats.must sit in upright position,arm rests not padded no leg room."
Pros: "Everything was on time and very nice flight attendance"
Cons: "Had no problems with the trip"
Cons: "The airlines played with the customers...the plane coming for us to take was late...we had to wait, but the airlines left one person on to process us all to keep us waiting. It was terrible. The tacky constant charges was awful. I had to pay $50 for my bag. I tried to check in the night before...the website was unusable...so it cost more for the bag at the airport...charging more for carry on is outrageous. I changed my" paid for' seat and got charged an additional $5. I WILL NEVER FLY YOUR AIRLINES AGAIN...unsatisfied by my experience round trip. I like to know what I am paying for when I make the reservation.........I do not like the surprise charges!!!"