SMF
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— SMF
Jan 24 — Jan 311
Round-trip
1 adult
Economy
From?
To?
Mon 1/24
Mon 1/31
Good to know
Low season | August |
|---|---|
High season | December |
Cheapest flight | $63 |
Average price round-trip | $227 |
Good deal round-trip | $50 |
Good deal one-way | $37 |
Best time to beat the crowds with an average 3% drop in price.
Most popular time to fly with an average 13% increase in price.
Flight from Boise Air Term. Gowen Fld to Sacramento Intl
(avg. price over the last 2 weeks)
or less
or less
FAQs for booking flights from Idaho to Sacramento
Top 5 airlines serving Idaho to Sacramento Intl
Scores according to KAYAK customer reviews8.3
Alaska AirlinesOverall score based on 29872 reviews
8.5Boarding
8.2Comfort
8.8Crew
7.9Entertainment
7.9Food
Airline reviews
It would have been nice if it was Alaska Airlines, but it was United Express
It would have been nice if it was Alaska Airlines, but it was United Express
Pros: "The flight left on time and arrived early."
Cons: "The flight was nearly full. They announced this and said that if anyone was uncomfortable being seated next to someone not in their party (due to COVID concerns) they would book them on the next available flight. At that point, you're really kinda stuck hoping the person your seated next to is taking the proper precautions, but you are not "social distanced" during the flight. I don't consider myself a COVID prude, but I will stick with Southwest Airlines during this pandemic. They are keeping their flights at 2/3 capacity in order to maintain distance among passengers on their flights."
Pros: "Every thing"
Cons: "great flight. On time. Seats are the usual but no divider in the underseat area so my little tiny carryon bag slid in easily"
Cons: "Nothing could have been better"
Pros: "The flight attendants were cool"
Cons: "Lady who accepted boarding passes was rude, seats were snug"
Cons: "It was fine...no complaints... crew friendly"
Pros: "I was sitting by the windows and it felt a little cramped on the Q400."
Cons: "I would liked to have wifi."
Cons: "This sucks due to delay"
Pros: "Just another short flight with Alaska. Nothing bad happened"
Cons: "N/A"
Pros: "Was my children’s first flight and they have them high fives at boarding and let them check out the pilot cabin. My kids were over the moon excited"
Pros: "Crew were nice and helpful especially with our special need kid."
Cons: "Maybe Terminal C6 for boarding can be in a more convenient place at Boise Airport."
Cons: "Landing can be better."
Pros: "Flight crew was friendly and the complimentary wine or beer is always appreciated!"
Cons: "N/A"
Pros: "Everything good !"
Cons: "Cheaper"
Pros: "The crew was great. Seats... not to comfortable."
Cons: "Delayed flight"
Pros: "Everything was fine"
Pros: "Angel was amazing ❤️"
Cons: "Best flight ever!!!"
Cons: "Absolutely nothing. Alaskan dropped the ball, and made me miss my flight. Now I am delayed 4 hours, and missed the event I was needing to be at. No refund on either tickets. 300 dollars down the drain."
Pros: "My flight was great. The flight attendants were very good. I How they enforced the rules. They did it in a professional way that was direct but not bossy. The pilots were great. The landing was so good. My son called it “buttering the bread”."
Cons: "My only complaint was that my complimentary alcoholic beverage was a very small pour. I had a glass of Chardonnay and for the price I paid to upgrade my seat to premium, it should have been a larger pour or at least a refill!"
Pros: "I survived for an hour inside a metal cylinder 30,000 feet in the air."
Cons: "No beverage service and my air vent didn’t work so I sweat balls."
Pros: "I splurged and purchased the first class upgrade as i am tall and it was a very long flight. Loved the legroom and service i received."
Cons: "Went through the boarding process and then we all waited in the line outside the plane for some time. They obviously were not ready to board the plane which was difficult for some of the elderly now standing in line. I had a planned dinner in sacramento which was a main reason i took this long layover and due to leaving 2 hours late i missed the dinner which had to be canceled. This was very important to me. The 75$ discount given to me on a future flight is not going to replace the time off work and the dinner which will now have to wait for anither trip to the mainland."
Pros: "Everyone is so friendly, flights on time, flight info updates sent to my phone."
Cons: "Would love phone charging capabilities at our seat."
Pros: "Staff is always helpful"
Cons: "seats too tight"
Pros: "I ended up with a free premium seat, which mean free wine and snacks. Free in flight chat on Facebook messenger was great, and I appreciated the extra legroom. It would be been worth the extra 30 bucks if I had paid for it."
Pros: "Comfortable seats, courteous service. Different from other airlines, the flight crew did not seem exhausted and overworked."
Pros: "The people"
Cons: "The fact that my flight was cancelled and I was taken to a new airport... and had a 2 hour overlay I wasn't planning on."
Pros: "Useing both doors for loading and unloading"
Cons: "Getting roasted by the sun because there were no window shades. I was covered in sweat and there wasn't a dry spot left on my shirt. Why aren't there any window shades?"
Cons: "The flight was cancelled so I had to be rerouted to Seattle and then Spokane which delayed my arrival home by more than 2 hours"
Cons: "$25 per checked bag then you offer people a chance to check them for free? now that I have been hoodwinked out of money, I'll know how to play the game"
Pros: "Friendly and very respectful staff"
Cons: "Nothing to complain about"
Cons: "Snack two slim cookie wafers. Would prefer choice of salty or sweet snack that is slightly larger than those offered."
Cons: "I expect Alaska Air has made a tidy sum from passengers who have to rebook when they depart the gate early."
Pros: "This was one of the best flights I have taken! It was smooth start to finish, the plane was clean, and the staff was excellent! Thank you Alaska Airlines!"
Pros: "Alaska Airline personal are professional and helpful."
Cons: "TSA is a disgusting experience, though I understand it's importance in this unsafe time in history. But, the TSA personell often seem to be bickering among themselves while they are suppose to be working."
Pros: "After custom, I put my check-in luggages to connecting flight conveyer, I was told to go to gate without boarding pass. I was concerned about availability of seat. I was waiting more than 1 hour at gate but no crew showed up. It was about 1 hour before scheduled flight to Sacramento. So I asked nearby crew again, I was told then to go to Alaska Airline customer service. The crew was very helpful to give me a boarding pass there."
Pros: "An employee named Angel at Boise airport was exceptional. He was helpful and light hearted and had a good sense of humor."
Pros: "I liked the direct flight."
Cons: "We returned to Sacramento, and my bag was "lost". The bag attendant suggested it was hung up on the belt. Our neighbors had to circle the airport while we dealt with her. We went home without my bag. Thirty minutes after we were home, the bag attendant called and said they had my bag. We returned to the airport to pick it up because they could/would not guarantee that it would be delivered safely. The attendant said that it was there on another belt. NOT, because I actually checked before we left. Then, she didn't want to give us the Measly $50 voucher. Ugh, still upset a week later."
Pros: "Her flight in to Seattle from Sacramento went very smoothly."
Cons: "She missed her flight after several Alaska Airlines employees directed her to wrong lines to check her bags, she does not have a credit card so she just wanted to pay cash but no one seemed to know how to help her for over an hour. Just really put a damper on a Birthday trip to visit me."
Pros: "It was a great flight. The attendants were great. The captive was informative."
Cons: "They needed a little more space in the seats and the Isle could be a bit wider also. When the carts were going threw it did limit the restrooms. But overall it was a great experience."
Pros: "Very fast and friendly service. Easy flight with no issues at all."
Pros: "Cheerful staff."
Cons: "No pillows or blankets available. Not enough communication about turbulence."
Pros: "On the ground ..TSA said I needed a new boarding pass..3 kiosck wouldn't. Work. Friendly re sent me to Alaska desk where they printed me a new boarding pass but when I went to TSA. I had no passport. Sooooo..back to t he Alaska desk and a wonderful rep named Diane helped me hunt through all my "stuff"...then began talking to all reps helping process passengers. She never gave up. And found my passport at the desk that had made me a new boarding pass. I was so upset I couldn't think straight but she did!, many thanks to this kind lady."
Pros: "Nothing"
Cons: "I they had negetive stars I would use them. From Jessica at check-in in Maui to the flight attendants. Alaska air needs to retrain their employees on customer service. I'm not sure if something was going on or the employees don't like their jobs but what's horrible experience."
Cons: "My daughter asked for gum or candy for the landing and was completely blown off. Her first flight she had problems on landing with her ears, the second flight to Sacramento she was balling by the time she landed due to the pain. She was ignored when trying to tell someone how bad the pain was, and when asking for something to suck on to help relieve the pain."
Cons: "Snacks should include a gluten free option."
Pros: "Crew"
Cons: "Another flight, another last-minute gate change"
Pros: "Great flight. Everything was smooth. The flight attendants were so accommodating and seemed to really care about the passengers."
Pros: "This flight was booked for my mother she had a stroke and needs needs a wheelchair everything went fine she said everybody was nice to her and she was well taken care of so that makes me happy thank you Alaskan Airlines"
👍
The a330-900neo is an aircraft worth trying out. Comfort plus is premium select, despite the nice features, the backpack doesn’t fit well under the seat. The service to honolulu only gives snacks so make sure to eat a meal before flying the 5.5 hour flight.
As with the outbound flight, this return flight was not full - maybe 40-50%. As they started boarding they announced they located a few people the help with 'load a balance' of the aircraft. What they had done was to compress all passengers in the middle of the plane leaving no space between anyone. It is difficult to understand why everyone is required to wear Masks, then relocated to remove all space between passengers, when there was ample room to allow everyone to be seated with space between.
Pros: "On time, clean and comfortable"
Pros: "Safe, uneventful flight. Everything was great!"
Cons: "Nothing"
Pros: "The crew was polite and professional. Boarding went very smoothly and the flight left on time. Baggage was very quick when we arrived in Seattle as it was already coming out when we arrived in the baggage claim area."
Cons: "I would have like to have been offered disinfectant wipes to use on the food tray. Otherwise it was a perfect experience."
Pros: "Quick boarding process and take off. Flight was slightly late but the staff expedited boarding and take off. Staff is friendly. Service was great. Beverage service was great. Baggage was quickly at baggage claim."
Cons: "Even though its a short flight better food options for First Class would be appreciated."
Pros: "Just ok"
Cons: "update the gate info correctly and immediately. I was directed by app to go B5A but actually it is B5 gate in SEA-TAC"
Pros: "Although we had to get a replacement plane due to fuel leak on the original, Delta accomplished the switch quickly and efficiently. The Captain came out to greet us, and the flight crew was pleasant, courteous, and professional."
Cons: "The little individual TV screens are tough to see for older eyes."
Pros: "Good crew, kind and hard working staff. It is so nice to have inflight messaging and that was a pleasant surprise that made the flight go quickly."
Cons: "I found the delta app to be less user friendly than the United one. I wish the in flight entertainment were in the Delta app versus downloading yet another app."
Cons: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
Pros: "Landed early"
Cons: "There were not head flaps on the seat. The person seated next to me overflowed into my seat making it uncomfortably warm even with the air vent fully open. Was in & out of sleep during a red eye flight."
Pros: "Crew was very friendly and attentive. Smooth and comfortable flight."
Cons: "Seats are not as comfortable as usual, yet all flights seem to be getting worse regarding seat comfort. Time to start replacing."
Pros: "Everything . Delta is one of the best"
Cons: "Left late"
Pros: "Everything A-Z"
Cons: "They sell the headsets for $2!!!!!!"
Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"
Pros: "Cabin crew super helpful & friendly. The food was great - all snacks & meals were well prepared and had great flavor, I’m not saying it’s a 5 star restaurant, but I was wasn’t expecting the quality we received. Great job! Impressed by Delta service."
Cons: "Traveling is always a challenge - abundance of patience required! We traveled from Dallas, Atlanta, Amsterdam, to Rome & back. Every country had a little different process for boarding and getting around - most had friendly staff, on point, helping clueless, stressed, & frustrated travelers. I was really disappointed in Atlanta, not a very welcoming or helpful spirit for visitors to US - not all (80% were awesome), mainly those trying to greet and direct through customs. Most hate the arrogant America anyway, don’t make it worse - put your best people on the front lines to help with international relations & show why the US is the best. Put those that don’t want to be here loading bags out back! Sorry for the lecture, but this is any business!"
Pros: "The crew"
Cons: "The turbulence. Poor california git lits of smoke."
Cons: "The flight was very hot. Passengers near me were sweating and we Hall had thick layers on because it was cold out. I understand trying to make it warm it there’s no need to turn up the heat that high."
Pros: "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
Cons: "The bumpy air. But you can’t fix that. Lol."
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "Nothing."
Cons: "The worst flight I have ever been on. Sat on the plane for an hour before taking off with no AC"
Pros: ".."
Cons: ".."
Cons: "I am very short (5’0”) but there just isnt enough room i cant imagine what a big person feels on a 9 hour overseas flight."
Cons: "Never took it!"
Cons: "Seat wouldn't redline."
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "In a pinch they were able t"
Pros: "The crew"
Cons: "The delay"
Cons: "For a 3 hour flight no onboard entertainment. Such a let down"
Pros: "Anna from South Africa was funny, and super accomidatinf"
Cons: "it stink inside the plane, the seats in front of us were dirty and smelled bad!"
Pros: "great staff . clean. current movies"
Cons: "n/a"
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Pros: "Amazing experience thank you Delta"
Pros: "Flight arrived early!!"
Pros: "the service in general very nice"
Pros: "Able to download boarding pass into apple wallet"
Cons: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
Pros: "Great experience"
Pros: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Cons: "A complimentary sandwich would have been nice for a 4 hour flight."
Pros: "accommodating and friendly staff food and drinks were good -I had a layover that was boarding before we had reached the terminal and the staff let me know and guided me about how to get to the other flight and let the other flight crew know so I wouldn't lose my flight. Super appreciative of this. :)"
Cons: "cramped seating warm / poor air circulation super hot in the cabin - this is probably because of Salt Lake City, rather than the plane though."
Cons: "I don't know why delta's service has deteriorated so much in the last few years. Last two times that I flew the service and attitude at the gate has been horrible. Seat assignment has become a dread. Upgrade options are over priced. I guess I will be looking for a new airline."
Pros: "I was able to do my check in and seat picking fast with no problem"
Cons: "A lot of the airport employees and staff negative and Grouchi mean attitude but does not take away nothing with the airline company staff very helpful and positive people"
Cons: "Overcrowded terminal, last minute gate changes, poor signage and confused staff."
Cons: "Flight was delayed"
Pros: "Daughter's first flight and the crew really made it a special experience for her."
Pros: "Short flight time"
Cons: "Delayed for 2 hours due flat tire. They should've checked tires before we boarded. Cabinets were almost full. I had a hard time to put my skateboard and backpack in a cabinet. Attendant didn't help out at all! It took over a minute to figure out to fit my stuff in there like Tetris. One passenger was upset that I took his bag out. It was frustrating when attendant didn't help to store my bag."
Pros: "Smooth ride and on time."
Cons: "I didn't have an assigned seat though I booked months in advance."
The staff was very friendly, they were enforcing good safety practices. It's pretty good value for the money, too.
Pros: "Nothing. Literally nothing."
Cons: "EVERYTHING!! Packed like sardines with ZERO distancing for a four hour flight. Flight attendants were horrible and did nothing to mandate mask wearing. Literally watched a guy sleep nearly the entire flight with his mask off and the FA walked by him multiple times without saying anything. Will never fly with American after their abysmal attempt to keep us safe. I did not feel safe for a second on that horrendous flight. Definitely getting a COVID test and I will know where I got it from if I test positive. Also the seats are uncomfortable and it was a very bumpy flight (I understand that part cannot be avoided). I don’t understand how you cancel flights and bump people to other flights only for them to be SUPER packed. I thought at the rate of cases rising airlines should be doing a better job at taking safety precautions. Not American. Why do they think it’s a safe idea at this time to have my wife and I packed in with a total stranger for four hours? No social distancing whatsoever! Overall I cannot say a single good thing about this flight. Worst in my entire life"
Cons: "The flight was 2 hours delayed because there was a mechanical issue on the plane. We sat and waited on the plane for 1 hour while the Maintenance crew tried fixing the problem. After sitting there for one hour, they told us the problem wasn’t fixed and we have to change aircrafts. The other aircraft was all the way in terminal D (we were in terminal A) and the boarding process took a long time. Overall it was an awful flight and experience with American Airlines. I missed my mother’s birthday party because of the 2 hour delay."
Pros: "The crew were wonderful and understanding and good sports."
Cons: "There were problems as soon as the plane got to the gate. After the passengers got off the plane, the man at the counter came on the P.A and said it’ll be a few minutes, they’re catering the plane now from the back to the front. The flight crew still needed to get on a preform safety checks. He apologized again. Then it was 8:40, time to take off and we’re still waiting to even board. The man at the counter said again, thank you for your patience and relayed the same message, only this time the flight attendants were walking away from the gate. Around 9 some lady higher up told the man to announce that the flight crew had timed out and stand by crew was on the way to the gate, said sorry again. A little later the man says sorry, there’s a gate change. You’re going to K6 now. When we get to the new gate it’s almost 9:30pm and while we were all gathered at the gate, the flight crew that supposedly “timed out” showed up and proceeded to get on the plane. Passengers started getting mad and saying we were lied to and to just tell us the truth. Chicago PD started showing up. We finally got on the plane but it would be another 30 minutes before we moved because of issues getting our bags off the original plane. We ended up being almost 2 hours delayed."
Pros: "Everything was great. I especially liked the enter active map that showed some towns and lakes we flew over and the speed and elevation of the aircraft."
Cons: "More details on the map, for example, show landforms, mountain ranges, major roadways, rivers, etc."
Pros: "The place to charge the phone is easily accessible on the back of the seat in front (as opposed to underneath)."
Cons: "Did not like that I had to check my bag at the gate"
Pros: "Horrible !!!"
Cons: "Be on time !!!!"
Pros: "I didn’t interact with the crew but they seems nice."
Cons: "The trip from HonoluIu to Los Angeles was too warm."
Cons: "The WiFi I was terrible other than that great flight"
Cons: "Be on time. Plus we were in first class and it would be nice if the center counsel was smaller giving the passenger more seat room."
Pros: "Andres was so nice. Amazing actually"
Cons: "They boarded us then we had to switch planes. Delayed an hour"
Pros: "Not much"
Cons: "The carrier was supposed to be Alaska it turned out to be American Airlines and with that comes the confusion checking in with the wrong confirmation number. On a separate note, this was a bundled itinerary and the Thrifty Car shuttle was so infrequent and slow to the terminal I nearly missed my flight... I am not sure if I would bundle my travel plans again..,,also Thrifty car rental was short on cars in Liz Angeles on arrival"
Pros: "It was on time, no delays"
Cons: "N/A"
Pros: "Made it to destination"
Cons: "Gate changed without any notification"
Cons: "Late on hour"
Cons: "I had a delay of 4 hours. Got home very late. Not what I had planned on."
Cons: "Delayed takeoff by 1 hour waiting for a crew to fly in. Upon crew arrival, new crew member states that there are standby crew available and he's not sure why they didn't call on them. Then we continued to wait for 3 more passengers who were delayed and now had a chance to board our flight. Once landed, gate was occupied by yet another flight running late so we waited for 15 minutes to get to the gate."
Cons: "Changing terminals atleast 4 times"
Pros: "Everything happy and in time. Nice staff"
Cons: "Nothing"
Cons: "Because of airline delay and increased immigration wait time, we missed our flight. No compensation but we were connected to another flight to Sac. 1-1/2 hours later, which worked out okay, except we got home very late at night."
Pros: "It was o k."
Cons: "No complain"
Pros: "I arrived safely."
Cons: "The crew managed to serve a glass of water. No snack, not even a bag of pretzels. They managed to collect trash four times. Again, they barely acknowledged the passengers. What happened to customer service?"
Pros: "It was generally ok"
Cons: "The tourbulance was crazy The fact I received my bag in Sacramento and it was damaged upset me a lot"
Pros: "Arrived early"
Pros: "nothing really"
Cons: "crowded seats , packed flight,"
Pros: "The flight out was really comfortable but the flight back was a little cramped. The crew was great."
Cons: "The return flight"
Pros: "The flight was on time."
Cons: "The seats are hard and uncomfortable"
Cons: "Flight was very delayed"
Cons: "The long delay was terrible"
Cons: "Four hour layover on a flight from Edinburgh to Sacramento."
Pros: "Dunno"
Cons: "Dunno"
Cons: "Flight into DFW was delayed over an hour and ended up missing connection from DFW to SMF by less than 10 minutes because connecting flight left the gate early! We had 5 people in our group, including 3 children under the age of 10. Instead of taking off on time or just a couple minutes late (and oh by the way, the flight to SMF was scheduled to land early because of favorable winds) the flight left the gate early while we were sprinting from gate C31 to A17, missing the door closing by minutes and stranding our party for a three hour wait for an aircraft that went to SFO instead (75 miles away from Sacramento). As the coup de gras, our luggage didn't make it on the plane to SFO so now it's sitting in Sacramento awaiting delivery. I know there were a lot of upset people with the weather delays yesterday, but a bit of foresight or accommodation by American or a particularly savvy gate agent could have prevented the 5 of us from being among them."
Cons: "It also didn't happen due to rerouting"
Pros: "It seemed like it took longer to board this time. Otherwise, all was good. Flight was on time leaving and early landing."
Cons: "It seemed like boarding took longer that usual this time. It seems like it would go more smoothly if it were set up that everyone boards in the order from where they are seated, starting in the back, working forward."
Pros: "How friendly the staff at the gate always are."
Cons: "How lazy and unfriendly the staff at the ticket counter in LA are. I really hate that they make you check in yourself PLUS print out your own bags tags while they just stand there looking at you. What a waste of time and my money paying to be on this flight!"
Cons: "There was an announcement made after takeoff that due to "turbulence" no hot beverages would be served. That is just unbelievable! I spent a good amount on a ticket and you mean to tell me that you won't serve coffee due to turbulence?? Turbulence is staple of every flight. What an excuse!!! American Airlines stinks! No tvs on any of the flights too."
Pros: "Super service from a great crew!"
Pros: "THAT i WAS ABLE TO TRAVEL AND GET TO MY DESTINATION."
Cons: "WITH A CODE-SHARE, THE TICKET SHOULD SPECIFY WHICH CARRIER I WILL ACTUALLY FLY WITH. THIS WAS NOT DONE AND I ALMOST MISSED MY FLIGHT BECAUSE ALASKA AND AMERICAN ARE IN 2 DIFFERENT - VERY DIFFERENT TERMINALS. THEN THE LOBBY AGENT COULD NOT LOCATE ALASKA FLIGHT ON THE AMERICAN TERMINAL - ANOTHER DELAY. POOR EXPERIENCE OVERALL."
Cons: "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
Pros: "No comment."
Cons: "Due to flight delays and missed flight because of the delays, we had to rebook and reticket and took a different airline"
Pros: "Gate crew kept the door open as we dashed to our connection and welcomed us by name as they hustled us on board. Ground crew did an amazing job of transferring our luggage in the short 10 minutes or so that we had between planes. Thank you everyone!"
Pros: "Price was right"
Cons: "I was unable to get this flight and rebooked onto a United flight that was denatured 4 hours."
Cons: "Flight attendant rude. No smile, only saw them once"
Cons: "The layover was supposed to be an hour...ended up taking 3.5 hours!"
Pros: "everything"
Pros: "I like the updated airplane were we all had our own Tv's to watch whatever we wanted"
Cons: "Had to switch planes twice late boarding food sucks it what to freaking hot in the plan seat where Uncomfy no freaking movie on our way back I'm not sure if I'll fly again with AA to many complains from people"
Cons: "They forced me to check my bag in to baggage claim instead of at the gate. The airport staff were extremely rude and disrespectful."
Pros: "Service"
Cons: "Everything was perfect"
Pros: "Non"
Cons: "I could not change the flight with less payment so I missed the flight and booked another one."
Pros: "Safe trip. Kept informed of short delay. Thank you."
Cons: "NA"
Pros: "yes"
Cons: "the plane's seating"
Pros: "Nothing, absolutely horrible. This is why I fly Southwest and Alaska Airlines as much as possible."
Cons: "Everything. Mechanical delay missed connection, arrived at gate to see plane being pushed off due to delay. They couldn't have waited 5 minutes? Multiple people missed their connecting flights within minutes. They kept us on the plane in Boise then deplaned and re-boarded. No coffee on flight."
Cons: "More leg room"
Pros: "Great service. Attendants were very kind."
Cons: "Couldn’t get the WiFi to work"
Pros: "It didn’t happen."
Cons: "Because of the late plane and possible missed connection, I was re-booked for the next day without any compensation."
Pros: "I travel a lot. All was fairly normal."
Cons: "Entertainment didn’t work. Woman next to me sat cross legged and the bottom of her foot as resting on me. When I politely asked that she not out the bottom of her dirt against me she swore at me and was confrontational and crazy. Flight attendants did nothing"
Cons: "Again United ugh! They took us to the gate where we had a 4 hour layover. We watched an emergency happening at the gate (not their fault) which caused delays at that gate. When it was getting close to the time for our flight and they were still boarding an earlier flight, I checked with them to see if ours would be delayed. They had changed the gate without making an announcement. We had to get ourselves to the new gate with barely time to spare. They never turned the seatbelt light off for the trip so we could not use the restroom"
Pros: "Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal."
Pros: "Flight was on time and I loved going through US customs in Ireland, so that it made my connection to my USA flight a breeze."
Cons: "Too many crying babies and children. (Flights need a section for young children and infants.) I can handle a 2 hour flight, but not 6+ hours of constant noise) I did not use it, but the entertainment system kept locking up and the flight attendants needed to reboot. If I had been depending on this entertainment it would not have been good. The flight attendants did not come through the cabin enough to pick up trash."
Cons: "Temp was way too hot. Made for a long flight."
Pros: "Flight was on time"
Cons: "Boarded on the tarmac when it was cold and windy and in no particular order so it was a long time standing in the cold"
Pros: "Being a nonstop flight."
Pros: "Punctuality"
Cons: "Luggage delay"
Pros: "We arrive a half hour early."
Pros: "Ahead of schedule"
Cons: "Plane was hot. Light sweat almost whole flight"
Pros: "Great crew, boarding process, drink service"
Cons: "No entertainment or food served on flight for free"
Cons: "Flights from SMF to ORD to IND included on board flight entertainment at no cost. Flight from IND to ORD it was included. However from ORD back to SMF there was a fee. For the amount of money paid for the flight and for someone on a tight budget, this was extremely disappointing."
Cons: "Customer service was terrible. I was told I was not their customer and they wouldn't help me. When the agents sent me away for the 2nd time, after promising to hold the door, I returned and the agent closed it in my face."
Pros: "See above"
Cons: "See above"
Pros: "Smaller plane enhanced comfort"
Cons: "Did not use entertainment app"
Pros: "Same as above. I miss the old days of magazines as some of us cannot pay for the Wi-Fi"
Cons: "You have very good crew people. There was a male flight Ttendant Chicago to Sac whoncalmlynand deftly handled a grouchy passenger People get testy on long uncomfortable flights. He handled this guy very well."
Cons: "Very noisy!! A dog whinned the whole time. Flight attendants were ok."
Cons: "Understandable they could not help about weather, but was terrible about keeping us updated."
Pros: "Quick flight, beautiful day, interesting company sitting next to me very pleasant flight."
Cons: "The flight was overbooked and they were offering vouchers for later flights, wasn't a bad thing, though, I'd have done it."
Pros: "No bad weather, no bad experiences, all good."
Cons: "Again, N/A"
Pros: "I got another window seat and the refreshments were good."
Cons: "I wasnt able to recline my seat and not much leg room."
Pros: "That we got to Little Rock early"
Cons: "I had ordered ginger rail and the lady brought me a Diet Coke I told her I don't like Diet Coke because I don't drink Coke and she said I thought that's what you want it now you have to hold onto it until they come back and pick up the trash and she never brought me the ginger rail to drink she walked away and I never drank nothing on the flight back to Little Rock that lady was so rude"
Cons: "Food, like all airlines, is so lacking even though airlines are making record profits while lessening service (crowded, fewer flights, baggage fees, etc)."
Pros: "Nothing"
Cons: "That a bunch of travelers including myself missed our connecting flight in Chicago after united chamged our arrival gate but didn't have any crew to man the jet way. We sat for 20 mins right in front of our gate. From 1 pm to 10 on my flight to Asheville from Chicago was delayed many many times waiting for our airplane to arrive. Upsetting that we missed our connection due to United's poor planning, they didn't hold our connecting flight for us but we had to wait all night for other flights."
Cons: "They cancelled the flight and we took a small bus instead. It took over 2 hours after the flight was cancelled for us to be on a bus to make the 90 min drive to Sacramento. Horrible, I wish I would have paid for a bus ticket instead of paying for a flight."
Pros: "Nice and smooth. There was an issue with the plane but they transitioned us quickly and I was impressed that we were hardly delayed."
Cons: "None"
Pros: "Bigger plane more smooth ride the pizza was excellent"
Cons: "The running to the next plane in 15 min because of the delay the landing was hard"
Cons: "6 hour delay with no explanation or communication."
Pros: "The seats on the E175 were more comfortable than those on other RJs."
Pros: "Seating was very nice in Delta select, lots of leg room!!!"
Cons: "There were 3 flight attendants on this flight and two of the three were great. One however was the rudest woman I've ever met. Her favorite word was "no" and she talked down to everyone, including her fellow flight attendants. I really wish I had gotten her name but when I asked her, her response was, "why?" I was so fed yo with her I just said forget it and avoided her. I understand people have bad days but I have a feeling this was more of a personality issue. She acted better than everyone else. It really only takes one person to ruin the whole flight"
Cons: "Our seats and boarding passes were given to two other people! How can someone else board a plane with our names on the boarding passes?!"
Pros: "the customer service rep was very professional and helped us out."
Cons: "my girlfriend and I were removed from the plane. she had received troubling news from her family that kept stacking on, not to mention we were tired from traveling all day thanks to delays making us miss our flights. and when we gestured for an attendant to come by, light dark skin, facial hair, glasses. he had customer service come by and we reiterated the question if we decided we would like to get off the plane would it be possible to receive a voucher for the flight. but we told him that we were just trying to consider options and we were good to go, and the customer service told us that the attendant did not feel comfortable with us on the plane, and that my girlfriend reached out and touched him and he did not feel safe. we never even raised our hands our eye brows. they caused us all kinds of hell, we couldn't get another flight till 2210, they embarrassed and humiliated my girlfriend because she was crying. unacceptable."
Pros: "Everything else was fine"
Cons: "For such a long flight and quite expensive some food should be provided. I have never flown before like that (over hundreds of overseas flights) and had NO FOOD given at all."
Pros: "Crew"
Cons: "I think that after first class they should load the plane from the last seat forward for ease of getting to the back seats"
Pros: "Nothing"
Cons: "6 hour delay in SFO is apparently not unusual. Gate agent tells us that they will always bump that flight for other western regional airport since SMF doesn't have a curfew. United could care less and not transparent. And then they have the gull to tell us it was weather related. There was no bad weather anywhere in the western US that day! I tracked the plane backwards online and it never left Cali all day. United lies to shift blame away from their decision to screw all those on that flight. Advise: If you have this connection skip it, rent a car in SFO and drive to SMF. You will be to the good many hours."
Cons: "On April 15 we flew from Sacramento to Basel, via Los Angeles and Munich. We did exactly what we were told re reserving seats. We were told to call 23 hrs. in advance to reserve seats. When we tried to follow directions, we were not able to check in. Without checking in, we could not reserve seats. After numerous phone calls, to various numbers, we were not able to check in or reserve seats. By continuing to ask questions, to try and understand, we were told we were "under airport control". This was an "at random" situation and online check in was not available. Only 5 minutes earlier, we were still being instructed to check in online! We had never heard of this. I contacted a neighbor, who flies often internationally and within the U.S. He said it had happened to him once. He agreed that driving to the airport in Sacramento was a wise decision. This is not what we wanted to be doing 1 day before departure. At Sacramento we found a kind gentleman who saw our dilemma and checked us in as a favor. We saw assigned seats. He suggested we request to improve our seats the following travel day. It was a very challenging morning. As I tried to improve our seating the following day I was told, by airport staff, that this happened because we booked through Kayak? Rather with an attitude that we should have booked differently. This was a vacation we had looked forward to for years. I worked hard at not letting this difficult start damage my trip. Upon arrival in Amsterdam, I tried to learn more, to prevent a similar situation on the way home."
Pros: "prompt emails and text messages with the back up plan"
Cons: "Missed connecting flight because flight delayed takeoff from home due to SFO problems. Sat on tarmac for an hour or more, finally took off but missed connecting flight mid afternoon and no other acceptable flights until 11 pm getting into Fort Lauderdale at 730 am. (originally was supposed to be getting to Fort Lauderdale at 10 pm). Also, the aisle seats on the plane had a narrower underseat space that my little boxy carryon wouldn't fit into--and it usually fits under any underseat storage...Luckily the passenger in the middle was willing to swap places."
Pros: "As above"
Cons: "As above"
Pros: "Flight to Austin was just fine."
Cons: "My flight back to bosie from San Francisco they changed the gate I didn't hear the change and missed my flight. I didn't get back to bosie until the next day."
Pros: "Nothing"
Cons: "United are the most rudest phone people on the phone to deal with and if it's there fault they never want to comp u last time I fly with united"
Pros: "Flight was on time"
Cons: "That u load the plane assistance backard,loading goes much faster if you start @the back of the plane,& myself I carry only a shoulder bag only ,all the time. U put me @ the back of the plane 90% of the time which means I have to wait for the people that are moving their whole house,making me miss my schedule, I have to spend night @ airport for next schedule."
Cons: "There wasn't a built in audio/video system. You needed to stream movies on your tablet or phone over United wi-fi system. The system was overloaded. The movie would stop frequently while buffering. It was extremely irritating."
Pros: "Not only do I get the best price. The fact that you told me what carousel to get my bag from was new to me. I alway check kyak first but now I love u guys. I know my travel site and its kayak"
I would have appreciated if there had been an agent anywhere that could actually help us. The skeleton crew available had an impossible job.
Great trip, excellent price! No entertainment on board which is typical for this short flight. I did enjoy the option to purchase snacks.
O
Our flight kept getting delayed.
Pros: "Some staff tried to be helpful and we kind."
Cons: "We were bumped off our connecting flight by a Frontier staff member in Spokane, WA, and then had to pay $60 each to get on the flight we were originally supposed to be on. Will be calling to see about a refund."
Pros: "Nothing"
Cons: "Horrible organisation. They steal from customers."
Pros: "Fastest security check I’ve ever had! Uneventful boarding. Flight was fine."
Cons: "Seats are built like metal military jump seats-pretty uncomfortable."
Cons: "Being able to cancel without paying extra"
Pros: "More easy to board with the size bag, within their limits, that I thought it would be. Didn't know about all the price sticklers until after I bought my plane tickets, but once I knew the rules and we only packed one change of clothes into a small bag that we could carry on, everything else went smoothly."
Cons: "No USB ports on the plane and no entertainment. I've never flown Frontier before so I asked the male Steward a couple of questions about the drinks (short bright from GEG to LAS) he was rude as if I should know the rules. So I simply got water which he filled one third of the way and that was it :-("
Cons: "Connecting flight was canceled had to pay over $1000 out of pocket to rebook next day. Missed a day in Yosemite and will not be reimbursed for our hotel. Not enough characters here to explain..."
Pros: "Plane was an Airbus, not a 737-8max"
Cons: "Boarding was a zoo and not on time (there or back)"
Cons: "My flight got delayed"
Cons: "Another airline...could of flown another airline with no baggage charge had movie WiFi...better food free soda"
Pros: "Flight was super cheap and the crew was very helpful"
Cons: "Not having the flight be 3 hours late might be a start"
Pros: "The crew was friendly enough and the flight left on time."
Cons: "The seats were probably the most uncomfortable thing ever but it's a get what you pay for situation. It's tolerable for a short flight at a cheaper price. The only really intolerable thing was towards the end the push the frontier credit card on you over the speaker."
Pros: "Nothing"
Cons: "2 hours delayed flight. No one behind the counter to discuss it. Seats are hard with no head support and they do not decline, there is no in-flight entertainment, no free drinks, complimentary snacks are limited and bland. We must have sat on the tarmac for 40 mins before departing, and upon arrival waited on the tarmac for another 30 mins. The longest two hour flight ever. I know Frontier is a coach airline but why isn't there any televisions, or even a magazine to kill time?"
Cons: "The seats are uncomfortable, don’t recline, had to pay for carry on bag $50 X2 not prepared for that!!! Will never fly with frontier again!"
Pros: "Nothing"
Cons: "Being delayed after we boarded flight to wait for less than 10 passengers.... Why would an airline disrespect every other passengers time for so few people is beyond me!!! Will not fly with Frontier again unless I have to in an emergency. My overhead bag was so far away from my seat I couldn't even get to it to get off the plane. Horrible service, no ammeneties or even an I'm sorry. Old plane and snacks that people bought stunk. Passengers should be limited on alcohol because the drunk in front of me was miserable to listen to for 3 hours on a 2 hour flight."
Pros: "The crew was nice."
Cons: "Uncomfortable seats. Not enough space. Makes nervous flyers even more anxious. No entertainment. No TVs. No charging or WiFi."
Pros: "Staff was courteous and accomadating"
Cons: "My boarding pass showed incorrect gate number. Almost missed my flight"
Pros: "Affordable pricing, plane itself seemed to be in good condition. All of the crew was pleasant except one employee."
Cons: "I was embarrassed by the crew member as I was finding my seat. She asked if I had relation to the gentleman who I was to be sat next to. Once he and I replied no, they began laughing. I asked what was so funny and another guest said "it's going to be a long flight", to which she replied "Maybe you will, but I won't." She also told me that I couldn't keep my 11 month old child in the carrier but failed to mention she's only not permitted in the carrier during take off and landing. This also made for an uncomfortable ride. Had these things not occurred I would given this flight a much higher rating."
Pros: "The crew was super nice, that’s about it."
Cons: "Boarding process, accommodations, uncomfortable seats and very little space. I had a family emergency and this was the only flight I could catch. Will avoid this airliner in the future."
Pros: "It got me from point a to point b. That was the only positive thing about this flight."
Cons: "Unidentified delays had me sitting in the airport for hours, seats were overwhelmingly uncomfortable, no in flight entertainment, the cabin crew kept the galley lights on so it was impossible to sleep on a late night trip, nickel and dimed over everything from a carry on bag to choosing my seat, no complimentary drinks or snacks, took forever to receive my checked bag"
Pros: "The helpful counter agent."
Cons: "All ok."
Pros: "Forced to order a $50 Uber because the flight was delayed over 3hrs. I would like a refund since I always take public transit and allowed for some delays to still be able to take the A-line train. With no explanations our flight was delayed over 3hrs which made us land after the last train and when I talked with frontier agents they said that public transport schedules were not their problem, however their delay prevented me from using RTD and accruing a large charge for a ride home."
Cons: "I was not happy with the large delay along with the horrible customer service. For being a low end airline you should understand that your customers can not afford rides from the airport and rely heavily on the train from dia."
Pros: "Seats don’t recline which is nice for tall people who don’t like having their knees smashed"
Cons: "You have to pay extra for a carry on, but I was able to bring my backpack on full of stuff for free so that’s good."
Cons: "I didn't like having priceline involved in my purchase. I did not care to use priceline, as I didn't get to pick my seat at purchase, or pay for my checked bag. The price went up when I went back to pick my seat and pay for baggage. Therefore I will not be using kayak again."
Pros: "That we finally made it to our destination."
Cons: "8 hour delay. Very poor communication the entire time. Made us sit in plane for another hour of mechanical issues and never updated us why- this was after sitting for 7 hours in the airport!"
Pros: "It gets you from point A to point B."
Cons: "Prices are deceptive and the flights are very uncomfortable. It was freezing in the cabin the whole flight and they would not turn the heat up in spite of everyone asking them to do so."
Cons: "The trays on the back the seats are metal. The kids love to put the up and down making lots of noise. It also shakes the seat they are attached to. The same applies to the arm rest."
Pros: "Flight time"
Cons: "My flight was delayed twice, so I arrived an hour before my departure. I could not check in online because of the flight delay. When I went online to check in, I kept receiving "error" messages. Once I arrived at the airport there was a long line of people waiting to check in. NO ONE was using the check in kiosks for the same reason they could not check in online. As a customer, I expect to have the availablility of resources when checking in online. This is how I always check in. Your technical issues is irresponsible on Frontier's end. When I was finally greeted by the agent, she said that there was 41 minutes until departure and that I could not check in my bags. I asked if I could put my bag onto another flight. She said that after 9/11, they do not allow passengers to board flights without their bags. I asked to speak to her manager. She tried calling the manager who was not picking up her phone. After she got ahold of the manager, it took her ten minutes to come down. I asked Frontier's manager, Brehona why it took her ten minutes. She was immediately offended and rude. she did not even try to assist me. She told me I needed to rebook and could not waive a $99 booking fee. This was a lie. I called Frontier's customer service to at least have the $99 fee waived because it was not my fault I did not make the flight. I was on time. In comparison, I have been in a similiar situation (with a different and much better airline) where the manager was where she was supposed to be, which was behind the counter actually doing her job managing. The other airlines manager was able to go outside and contact other people to get my bags onto the flight. With Frontier's manager, she made zero effort to assist me. On top of that, she notated on my account that she was not removing the $99 fee. This fee IS waivable, especially under the circumstances that I was in: my flight was delayed twice, I missed the cut off time by two minutes and that time increased due to the manager's behavior and untimelines responses to her employees. because the Frontier's manager Brehona made that notation, I could not have the fee waived because they do not override decisions of other managers. I had to book a new flight and pay the $99 fee. I confronted Brehona and told her that the fee is refundable and customer service was going to refund me if it were not for Brehona's notation. She lied that she did not make that notation. I told her that I knew she did. She admitted to it then went crazy and said I cannot get on my second flight that I just booked!!! She called security to try to kick me out. Of course I wasn't kicked out of the airport because I didn't violate any laws. Brehona provided me with bad service, created a hostile environment for me and was going on a power trip harassing me and refusing me flights. I called Frontier's customer service and they told me that my flight was non-refundable. Worst experience of my life. I will never fly with Frontier again!"
Cons: "I am very disappointed that when I checked in I had to purchase a seat for 16.00, apparently if you buy a ticket it does not mean you have bought a seat on the airline???? This is outrageous. I also had to pay 25.00 for a carry on. I have never had to pay for a carry on. Needless to say I do not think I will ever fly Frontier again. I am very disappointed in Frontier Airlines."
Cons: "We have been delayed 2.5 hours and still waiting. No one has been at the desk the entire time to give us any updates or information. Our message board behind the desk still says we were departing 30 minutes ago. Pilots took forever with pre check"
Pros: "Was an extremely quick process from check in to boarding. Super fast flight and very helpful staff."
Cons: "Main issue was that I had to wait at the back of the plane because I was assigned a duplicate seat on my ticket to someone else but eventually they found my seat after everyone else was seated."
Cons: "I will never fly Frontier again. The low fare was eaten up with all of the extra charges that they charged."
Pros: "Crew was polite and helpful. Boarding wasn't horrible."
Cons: "Flight arrived early but then was delayed on the runway at the arrival airport due to a gate not being available. Sat in landed plane for 45 min. Seats are uncomfortable for taller people. Lost baggage on way out; the corporate office is polite and helpful but keeps referring me to the local airports where they don't have any information on my claim given to corporate and constantly give me incorrect emails to try and resolve the issue, very poor communication."
Pros: "great price; plane was clean and new; attendant at ticket counter at the airport was friendly and helpful, though I'm not certain she was a Frontier employee (may have been a shared discount airline counter)."
Cons: "trying to navigate the web page to check in on my phone was painful and ultimately fruitless. followed up by trying to call the reservations line, which was equally a waste of time. based on my experience, either find your way to a computer to check in (presumably that works, though can't say for sure), or save yourself the time and stress and just plan to head to the check in desk at the airport."
Pros: "Fast boarding and friendly crew"
Cons: "Had to pay for all food and drinks"
Pros: "Friendly attitude"
Cons: "Should be an agent helping people in line at ticket counter. More ticket counter agents."
Pros: "The plane was clean and the attendants very nice"
Cons: "We waited on the tarmac in Denver for a gate from almost 45 minutes. We waited for 1.5 hours for our luggage to reach the baggage claim area."
Pros: "Flight was on time."
Cons: "Seats were uncomfortable. Crew was rude. Boarding took forever."
Pros: "I love that with the purchase of carry on I am zone 1 boarding."
Cons: "It was abnormally cold on the flight. The staff on both of my flights were not very friendly and not very present during the flight."
Cons: "They said weather related. I could not see any bad weather in the county. If it's weather related they won't reimburse for hotel do it cost 150.00 more dollars in hotel and dinner."
Pros: "The crew was very nice"
Cons: "Overall it was a great experience"
Pros: "Getting home"
Cons: "the ticket agent was beyond rude! pay 40 bucks for a carry on?? the seating sucks......never again will I board a Frontier flight."
Pros: "The seating was nice"
Cons: "That we had to pay for snacks and soda that most airlines give free. I wasn't expecting that so I just went hungry. I also don't like that we have to pay baggage fees."
Cons: "Where to start? Our first flight was delayed by over two hours with no explanation. Our connecting flight was also significantly delayed. Once we arrived at our destination, we realized our bags had not. All three pieces of our checked luggage are missing. We're on a beach vacation nearly four hours from the airport with no swimsuits, towels, toothbrushes. Thanks for nothing, Frontier!"
Pros: "The crew and receptionists were helpful and polite."
Cons: "The first flight was delayed, then I was emailed a notification that my connecting flight would be delayed to compensate. When I arrived in Denver, I was informed that the flight left on time, leaving myself and several others stranded for the night. I was offered no real apology and no firm of compensation for my lost time. Not a meal, not a room to sleep in. Experiment unpleasant and will prevent me from actively booking with frontier airlines again."
Cons: "The ticket price doesn't include anything. Had to pay for seat. You can't have a carry on bag, you have to pay $30. 00 to $40. 00 for your carry on bag. You have to pay for water or soda etc. Nothing comes with the ticket price. By the end of the trip I paid more then if I would have gone with a different airline. Will never fly frontier again. Not worth it at all."
Cons: "Well atleast coffee supost to be free on the bord"
COVID-19 information
Safety measures for airlines flying from Idaho to Sacramento
Airlines flying from Idaho to Sacramento have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Heightened sanitation
Daily cleaning, installation of cabin HEPA filters on flights from Idaho to Sacramento
Mandatory masks
Masks required on board, masks provided on flights from Idaho to Sacramento
Social distancing seating
Middle seats unavailable to book on flights from Idaho to Sacramento
Pre-flight testing
Testing for antibodies, testing for symptoms for flights from Idaho to Sacramento
Flexible cancellations
Waiving of change fees. Search flexible flights from Idaho to Sacramento
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