Daily cleaning, installation of cabin HEPA filters
Delta, Alaska Airlines and United Airlines have all waived their change and cancellation fees on flights from California to Idaho. Confirm policies on booking site.
Delta and Alaska Airlines do not allow booking a middle seat on flights from California to Idaho.
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Scores according to KAYAK customer reviews
Cons: "They lost my luggage and caught us at Newark airport for around 2 hours and did not pay back. They gave us a cheap coupon with limited duration. Plus, they broke my luggage and never paid back."
Pros: "- Good service once we were on the plane - Free wifi for texting - Inexpensive since Southwest got more pricey"
Cons: "- Flight was an hour late - instead of being honest about the delay it was like "Just another 15 min... we'll be ready to board shortly..." - The gate was SO FAR from the plane. We were in the shuttle bus for like, 10 minutes. WTF?"
Pros: "We arrive safe"
Cons: "We arrive safeThe staff spend a good part of the time chopping it up with themselves in the back and just before they landed they rushed through the aisle to pick up trash and they were so rude"
Cons: "The flight boarded on time but sat at gate for over 1/2 hr, before taking off, then arrived at LAX and waited another 15 or so minutes to dock at gate. Several people with a connection were very upset and it was an unpleasant experience. Also while up in the air, it took over an hour for seatbelt sign to go offf making it hard to wait for bathroom."
Pros: "Courteous crew, quick boarding and roght time flight"
Cons: "No free snacks for a six jour flight. Restrooms were too small."
Pros: "Perfect trip no complaints!"
Cons: "I liked all of it"
Cons: "In the SF airport, your crew accepted me to pay for $25 for putting my suitcase into the plane. But then, she mentioned that the flight was delayed and there was no way that I can made my connection from LA to Indianaplis. So I was given a boarding pass with my suitcase ($25 paid) only to LA. The front desk asked me to try other ways when I arrived LA to see what can be done. When I entered into the gate, your CS changed my flight to UA after I have presented my case. However, I had to pull the suitcase out from Alaska, paid another $25 to United and started the trip all over again. All the while, your crews expected me (an alien from Asia) that I should have known every thing get it through, or to claim my suitcase charges. I am really disappointed for the lack of understanding. To you, it may be something happened so common everyday. To me, I was totally lost to handle this."
Cons: "New York airports are always delaying landing and getting to the gate by at least 30 mins. Nothing to do with the airline I assume, but still quite frustrating to do detours and spend extra 30/40 mins in air or taxiing."
Cons: "It was a hour late taking off so that’s always a pain but other wise it was okay."
Cons: "Food/ beverage service was bad."
Cons: "Seat was broken and would not recline so incredibly uncomfortable for red eye. I was freezing (though I’m often more chilly than others). Not great food options."
Pros: "The inflight entertainment and the service."
Cons: "Nothing to complain! Even though flight was delayed and we hovered over LA for 30mins and the pilot had trouble finding a spot to park, i still had a great relaxing snooze!!"
Cons: "Slowest boarding process of my 3 Alaska flights today"
Pros: "All good with Alaska and Virgin America"
Pros: "Free movies, clean seats, friendly staff"
Pros: "Friendly and helpful staff"
Pros: "The crew was good."
Cons: "Baggage crew definitely stole my sunglasses right out of my luggage. I left them in a case in my baggage - they took the glasses left the case. I reported to Alaska, but haven't heard back for a few days."
Cons: "both legs of my trip were canceled due to lack of pilots."
Pros: "Very quick and easy boarding system. And, very friendly flight crew."
Cons: "The flight was booked through Alaska Airlines, but facilitated through Sky West. At SFO, Alaska runs out of terminal 2, but Sky West out of the international terminal. I went through security at terminal 2, only to find out that I needed to leave security, get on the tram and return to the international terminal."
Cons: "Canceled my flight day before departure. Rebooking was easy . Similar bookings . Then new flight delayed then missed connection . That lead me to be stuck in airport for almost 6 hours ."
Pros: "First time to Cabo Mexico - this flight was like a party bus! The crowd was bit young and loud but the crew handled them well. Everyone had a good time on the way there!"
Pros: "The staff was polite and helpful."
Cons: "Some mechanical issues delayed the flight. we had to board from a ramp/walk way. Not sure how much of any of it was within their control."
Pros: "Professional and friendly staff, clean plan, excellent service"
Cons: "Plane was late"
Pros: "The crew was friendly. They tried to be funny"
Cons: "Didn't offer us any compensation, even if it were just some snacks or something. I guess the budget is that tight"
Pros: "Smooth flight lovely flight attendant"
Pros: "Always the best service"
Pros: "Wine flys free is amazing!!!"
Pros: "Leaving early is nice, unless you are a ticketed passenger left waving at the pilot as they back away from the gate 11 minutes early."
Cons: "This 6:00 am flight consistently leaves the gate more than 10 minutes early. The ticket counter shuts down promptly (and in some cases even earlier) 40 minutes prior to departure. If you don't have your boarding pass in hand, you are out of luck even though the ground crew is about 10 feet from you and can see you through the glass. The airport clocks at Lewiston airport are all 3 minutes slow, except for the clocks in the TSA area which are all 5 minutes fast. Reported to the airline and to the Airport manager, Robin Turner, who was extremely condescending and rude to our party, even though we were trying to pass on information that the Airline employees had complained about the issue for months."
Pros: "On time, friendly staff, clean plane"
Cons: "Slow drink service"
Pros: "I was checking in in a fluster and trying to attach my bag tags. A agent came over and helped me (for some reason I had taken the entire sticky back off ha!) and then he took my bag for me right from the kiosk. I was super impressed"
Cons: "needed more water"
Pros: "They did what their jobs required. They were never rude. If they were they would be talked to. They did what they were suppose to do. What else can I say? It was only an hr flight. I hour flight Jeez!!!"
Cons: "My baggage were missing while tranfering from settle to seoul and i made several calls to alaska airline and asiana airline but nobody couldnt track my baggage. Eventually, my baggage arrived 1day after very evening time around 12:00am It feels like i shouldnt book any reservation through Kayak.com i believed booking platform. Unluckly, this happend. Feel bad"
Pros: "On time. Efficient. Clean new plane."
Cons: "Their new 737-900 was stripped-down! No complimentary entertainment system at all! NOTHING. Instead, they expect the passengers to use their own smart phones. The only option is passengers have to give up their private information to GoGo to use the system. Don't do it! To add salt to that wound, customers have to pay to see a film. Don't do it! That experience alone made the flight a dud. All I can say is, thank heavens it was a short flight."
Cons: "If United can serve more than orange juice or water, so can you"
Pros: "The pilot introduced himself and kept us updated on the weather and turbulent."
Cons: "no complains"
Cons: "Lack of help with information on transfer between terminals at Seattle/Tacoma"
Cons: "crew delay alaska has not compensated yet please help"
Cons: "Boarding was more of a free-for-all than other airlines. Everyone was boarded on the plane only 5 minutes after boarding was scheduled to begin."
Pros: "Crew members, ease of boarding, Alaska App."
Cons: "Plane is small and very noisy. Hard to hear on your own device, or to take a nap etc. Small seats, tight fit - rubbing elbows with the person sitting next to you."
Pros: "Professional, fast, no frills. The flight from sea tac to Calgary was less than half full. If I could have paid $75 dollars less for each ticket I would have bought two more tickets for my kids even though we were only staying the weekend from sfo to Yyc. Would you guys consider a multi ticket discount? Buy three get one free? Or buy three or more get one at fifty percent off? That way more people could travel and fill up the seats and split the cost."
Cons: "Long trip!"
Pros: "Great staff"
Cons: "Plane was late"
Pros: "Short flight"
Cons: "Plane was super small worth the money to buy two tickets so you have room"
Cons: "Typically when you fly to Mexico the airline provides paper work you need when land. Alaska ran out but said the forms would be at the gate. They ran out there too! By the time we got our forms other planes had landed and it added 2 hours getting through customs."
Pros: "Early arrival!"
Cons: "My tray table wasn’t clean. Why is there an Entertainment category to rate when there was no entertainment on board?"
Pros: "Nothing in particular."
Cons: "The fact that you cram people into small spaces. It's awful that you treat coach so terribly. Someone needs to design a more comfortable experience."
Pros: "They left the bags at LAX. We we’re driving to Sun Valley and don’t have our ski clothes and equipment"
Cons: "Get our bags to us in the morning"
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Pros: "Food, crew and flight were good."
Cons: "I booked a flight in klm, and didn't read the fine print, that it was operated by Delta. On KLM one bag is included, but on delta, I had to pay $60. This wad not made clear to me when I booked."
Pros: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Cons: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."
Cons: "flight was delayed"
Pros: "The food and drinks on this Delta flight was much better than when I flew with them years ago. I was pleasantly surprised. Good entertainment too. Saw two movies I missed in the theaters..."
Cons: "The legroom was decent, but I couldn't get comfortable. Pillow or no pillow, the headrest just felt wrong."
Cons: "Delta seems to be running their interiors much hotter then ever I can recall. This flight was hot enough to drench my shirt with sweat."
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Pros: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Cons: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."
Pros: "- flying business was great. Comfortable chairs that lay flat. - entertainment options are amazing. Worthy of any international flight."
Cons: "- staff was not very friendly. At least one of the businsss class stewards. - Food options for breakfast limited."
Cons: "seats were broken, armrest broken"
Pros: "Friendly staff. Comfortable seats"
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Cons: "They lost my luggage & made me miss my connecting flight"
Cons: "mi luggage has not arraive! im in the city with out stuff and it will delay my trip schedule"
Pros: "Food and service was amazing."
Pros: "Crew members on plane were fine, but crew at JFK airport needed training in customer service skills."
Cons: "Big delay because no running water in bathrooms, which caused me to miss 2nd flight. Seating was ridiculously tight. Check in online was problematic."
Pros: "My travel was booked by a third party, so they selected a flight with a 37 minute layover. We left LAX ~30+ minutes late, so I less than 5. minutes to make my connection. I'm pretty sure the connecting flight waited for us to make it and the crew on the LAX flight tried to expedite those with VERY short connection off the plane as quickly as possible."
Cons: "SHORT connection times and unspecified delay made for a stressful flight."
Pros: "The flight was nearly full, but I lucked out. One person in my row did not show up, so myself and the other lady in my row had the benefit of having an open seat in between us. The crew was cheerful and accommodating. They did the normal beverage service, but also brought complimentary water and coffee 3x during the rest of the flight. This was greatly appreciated, especially after 5 days of drinking and partying. My buddies and I spent two and a half days in Las Vegas for a bachelor party followed by two days in the LA area for a wedding (yes we did it Hangover style) :) Thank you Delta!"
Cons: "My only complaint was that the flight was delayed out of LAX by about 30 minutes due to the flight in-bound being delayed. However, the captain made up most of this time in the air so it ended up being a non-issue."
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Pros: "Friendly and courteous attendants."
Cons: "Had a seat that did not recline...not broken just one of those seats."
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."
Pros: "The crew members were very friendly"
Cons: "Coach seats still a little too small. Always bump the person next to me"
Pros: "On time leaving and landing"
Cons: "Every thing went well"
Pros: "Everything on time which lead to a stress free flight and travel. Great flight crew and smooth flying. Great communication from the captain. Also wasn't expecting to be fed on the LAX-NYC flight!! Nice touch made me think of how it used to be."
Cons: "Cramped seats."
Pros: "The food that was served was good. The crew was attentive and nice ."
Cons: "Comfort seats didn’t seem like much different than reg seats. Didn’t like the cattle call boarding process at lax ."
Pros: "Pleased we upgraded to comfort plus."
Cons: "It was an older 747 which didn’t have power to the Sears. The video system was also old with poor quality."
Cons: "Flight was cancelled"
Pros: "Flight was on a 787! Great plane"
Cons: "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."
Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"
Pros: "Great flight. Excellent pilot and the head steward or whoever was giving us update information was excellent."
Cons: "Would have liked a meal offered after a long delay."
Cons: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."
Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"
Pros: "My Delta flight was a code share with Virgin Atlantic. A pleasant flight overall with my first impression being an airline with current popular music playing in the background and flight attendants cheerful. Since I was traveling alone, I opted to not purchase my seat prior to my flight date, instead I chose my aisle seat within 24 hours for free. I checked in my one bag and found out I had pre-checked so my security check went so smooth at the new terminal 2 at LAX. Looking forward to my flight back on June 15."
Cons: "Had a toddler behind me crying and screaming the last 40 minutes of landing into Heathrow because she couldn't sit on her mother's lap and made it quite unbareable for all of us in the vicinity. Wondering if there was an alternative way to handle the situation."
Cons: "No space."
Pros: "Great staff, polite and helpful"
Cons: "Small seats"
Pros: "What they offer is OK."
Pros: "food was surprisingly good."
Cons: "the flatbed seat is very narrow and not comfortable. The crew took a long time to remove plates after the meal was eaten."
Pros: "Delta treats diamond medallion members better than any other airlines treats their elite members"
Cons: "No in seat entertainment"
Pros: "Timing and Service"
Cons: "Space between seats too reduced"
Cons: "Small plane don't do well with turbulence"
Pros: "The quiet so I could sleep"
Cons: "Changing my seat last minute. Had to ask two women to move to get into my seat. Loading the plane first with passengers that have nothing to store above would expedite the experience for me. My seat belt disconnected from the back of the seat. The tray was broken and could not be lowered into a writing or eating position."
Pros: "I liked that I had a vacant seat next to me."
Cons: "Small, narrow seats and way too cramped. Absolutely no leg room or much space to the seat in front. Terrible for a long haul international flight compared to other airlines. No free alcohol on an international flight!"
Pros: "Flight was very good. We look at t.v. and watch movies to make the flight short."
Cons: "I didn't like when I call and ask about the delayed when told that they were waiting on equipment, then when we get to the airport was told that the flight was a international flight that was running late. The Lies!!!!"
Pros: "My flight was on time and I was constantly notified what was going on with my flight"
Cons: "There's not much to do on the flight but oh well"
Pros: "Nothing. Flight was 5 hours delayed. Finally rebooked and still missed all connections because that flight was late departing. All legs of this trip on delta were delayed. Lousy service ast attempting to resolve situation. Given a choice, I do not choose Delta as a first choice airline to fly."
Pros: "Airline was very accommodating, serving drinks multiple times in the 5 hour flight. Entertainment was packed with great selection of movies and shows, games, etc. Overall satisfied."
Pros: "This flight was very smooth sailing, and I loved the fact I had an option to watch a movie, and the crew were very nice."
Pros: "The flight got us from LAX to SLC"
Cons: "I bought my ticket in October, checked in yesterday and when I got to my gate was told I didn't have an assigned seat!!? This was totally unacceptable, I was told I didn't select a seat on the seat selection screen and that I was now on standby. I specifically remember the seat selection screen being extremely misleading and thought that I had selected seats when in fact I didn't according to Delta. Maybe instead of focusing your website on getting customers to upgrade their seats you should focus on getting them a seat first. Secondly make sure tickets can't be purchased unless a seat is assigned first. Who would want to buy standby tickets 3 months in advance? I'm guessing not many people."
Pros: "El vuelo a su hora el avión súper. Moderno súper súper y los precios súper bajos gracias kaya"
Cons: "Provide notice about baggages were loaded on one next flight."
Pros: "Plane was maybe 70% capacity so had space to stretch out. Entertainment selection was great if you had a WiFi device AND enough power remaining."
Cons: "The interior was embarrassing. How a global airline flies planes with interior fixtures dating 30+ years old. Overhead lights didn’t work. No modernized power options (they had cigarette lighter adaptors in between seats. Crew disengaged but could be the interior atmosphere that made them that way."
Cons: "The return flight was cancal very late"
Pros: "The service"
Cons: "The food"
Pros: "Staff was friendly"
Cons: "It was crowded"
Pros: "Boarding was efficient and fast"
Cons: "Nothing in particular"
Cons: "Not the best. Marginal food and hassled about carry-on that fit the size requirements. More like premium economy."
Cons: "I could not check in online nor selecting a seat in advance. Getting the boarding pass and the seat was a nightmare. British neither American could not help me out. Horrible experience"
Pros: "Food wash pretty good"
Pros: "I took two connecting flights on American Airlines between Los Angeles and Lisbon period on the website American claims to have charging and or electrical ports in every row. There were none on either flight. To make matters worse, when my tablet and phone batteries both died before the end of the first flight, there was no inflight entertainment, other than 1 ridiculous thing available, on either flight. American has switched to BYOD for entertainment, but forgot to provide a way to charge our own devices. Incredibly stupid."
Cons: "On top of that, one of the flight attendants on the Philadelphia to Lisbon run was a hella snarky guy with a bad attitude all the way through. I would be surprised if I am the first person to complain about him."
Cons: "Paying for non middle seats"
Cons: "NOT ENOUGH SPACE FOR THE LEGS, I serioulsy doubt that it was the size that the sold in the info when I booked (armrest blocked), the seat to small (I couldn't put my head because it was too much short). Paintful, the worst experience in my life,"
Cons: "More than 24 passengers on the flight from LAX to Chicago lost their connection to Venice After we landed in Chicago with 2 hours delays we all run to catch our flight to Venice and we got there 5 minutes after the flight was supposed to leave but was still there instead but we were denied access and send back to customer service"
Cons: "see above."
Pros: "30 year old plane!"
Cons: "No oilers, no individual monitors!"
Cons: "I was rebooked and the process between American and British Airways was very confusing. I was lucky to get a seat on the plane which I had to pay extra for even though I booked in January for an August flight. Also it was crazy that there was no inflight entertainment for such a long flight."
Pros: "Snack was a good portion. Filling for a 5 hour flight"
Cons: "Entertainment system did not work for my seat. No movies available"
Pros: "the Bowing 787 was wonderful"
Cons: "flight had been delay and delay. we are very disappoint because we always think we are fly with British airway, we even went to check in counter of British airway but find out America airline are the solo airline.you guys can't advertized like that."
Pros: "We were20 min early"
Cons: "The seats are stiff"
Pros: "There are three meals during the trip."
Cons: "Not at this time."
Pros: "Didn’t like anything"
Cons: "Old planes! Very old planes! No charging ports on board. No entertainment! Seats broken. for the largest carrier in the world as they say. Horrible! Three and a half hour delay missed my connection. Traveled for 16 hours on a flight that should have been 7 hours. HORRIBLE American Airlines."
Pros: "Crew was hospitable. :) movies were great."
Cons: "Snacks were lackluster."
Pros: "Loved the ease at check-in, self check-in."
Cons: "My entertainment unit didn't work, the sound was muffled and the image quality and touch screen very poor. I sat in the last row and couldn't recline my seat. The dinner was okay, with a red wine that was very sour. Breakfast was a joke and so sweet I couldn't eat it."
Pros: "The stewardess were very nice and poliet"
Cons: "the seats not having enough room to get comfortable"
Pros: "Reasonably comfortable seat. Nice crew"
Cons: "I had a screen with excellent selections but the audio didn’t work. They reset it twice but nothing. Started watching a movie with CC but 40 min in it ‘died’."
Pros: "The movie and TV selection was excellent"
Cons: "Interrupting my movie several times. Stop that. I understand when it’s a seat belt message, or landing. Don’t make me listen to the pilot drone on about the weather. It’s 2018. I can check that on my own"
Pros: "Flight was on-time and crew was pleasant. This flight had movies available to watch!"
Cons: "Delayed for three hours due to weather"
Pros: "A 2 hr delay after boarding with precious little communication from the crew."
Pros: "The entertainment system was nice. The cabin crew was nice."
Cons: "Airlines have gon back to the days of packing as many seats as possible into these planes. I not a big guy but not huge. I’m just over 6 feet. When I sat down it was impossible for me to sit without my knees jammed against the seat in front of me. I ended up switching with my daughter to the seat across the isle which had slightly more leg room. Overall the seating was very uncomfortable."
Pros: "More clarification pre purchasing of extra bag fees"
Cons: "$50 bag fee. Attendants not friendly. The seat pocket had chewed gum on magazine. Trays were dirty when I turned on the light- looked like blood. Will not fly American anymore."
Pros: "I got to japan"
Cons: "I paid for Japan airlines because they are a clean airline and service is superior. Watch the fine print. My seat was dirty crumbs and leftovers left in the pouch and folding tray."
Pros: "Great flight overall"
Cons: "Dinner could have been more occidental"
Pros: "Everything else was fine"
Cons: "Cold air blowing in my face that whole trip, crew didn't help"
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "Me gusto todo"
Pros: "The bathrooms were clean compared with other airlines."
Cons: "We selected seats together as a couple but the seats on the flight were separated. Customer service could not help but asked us to make arrangement with the person between us. The same seating arrangement happened on our return flight 18 days later. Once again was told nothing could be done. I really do not know why both flights the seat assigment were wrong when selected basic on the aircraft configuration. The airline is attempt to make the passenger to pay more for seats."
Pros: "upgraded to business, which made for a nice ride home."
Cons: "seat and monitor seemed to have minds of their own, but only caused a minor inconvenience I'm frustrated with AA's information on movies, which is questionable and unrealable. For example, the recently released film 'Coco' was listed as PG-13 and not included in the "Disney" category. "Justice League" was listed as R. There are several other examples of misinformation in their movie listings. For parents who use the ratings as one piece of information to guide their children, it would be nice to have correct information when making selections. this problem is not new; it's been this way for over a year now. I hoped that over time they would get it right, but alas, it remains inconsistent at best."
Pros: "everything ran like clockwork"
Pros: "I liked boarding on time food ok crew freindly"
Cons: "My seat was so bad I could not recline it and it was tilted to one side"
Pros: "The seats were comfortable. The flight attendants were courteous."
Cons: "The food was not too good."
Pros: "My seat changed by a crew when I boarded on the plane and I thought that was rude but then I realized that all the row seats were empty. The newest airplane was clean, nice and had a cool entertainment system. All the crews were very friendly, nice and outstanding customer service especially one of the elder crews (Asian man) was very attentive and caring about all passengers. I hope he will be on the board for my return."
Cons: "No so far."
Pros: "I like the comfortable chairs and screen touch screen in the seat in front of me"
Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Pros: "American airline flight to Paris was great"
Pros: "The crew was nice and we had no issues during the flight. Seating issue (below) was fixed by agent (although we only were allowed to interact with a human because the self check-in didn't work."
Cons: "During online check-in we were seated separately, but given the option to remedy this for a mere $200. I remember a time not long ago when sitting together was a given, now, like all things, it is a privilege for those with means."
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Pros: "The entertainment was free on our flight and that was very nice. Watch a lot of movies iv been wanting to watch. Pilots flew the plane very well."
Cons: "I bought Japan Air but it was American air.. I'm not buy tickets any more!!"
Pros: "Amazing Crew! Fast flight!"
Pros: "Crew was good but baggage claim took forever. The seating was not well arranged. The seats were very uncomfortable. The weight limit of the bags were unreasonable"
Cons: "Better seats could be better"
Pros: "The crew was amazing, super helpful, very friendly and understanding when it came to social distancing."
Cons: "The seats are not the most comfortable, but the price is right."
Pros: "Quickness, efficiency"
Cons: "Nothing. I received all I expected."
Pros: "Boarding was super smooth,"
Cons: "Offer some type of entertainment, ie internet or something"
Cons: "Alligient air is an excellent economy airline that flies non-stop to smaller cities."
Pros: "The crew was fantastic!"
Cons: "I wish there was at least a free beverage."
Cons: "Built in headrests on the seats."
Pros: "The plane was clean and crew was very friendly."
Cons: "Delayed departure with no explanation. Other passengers clogged up the overhead bins with small bags, purses and containers of to-go food. Causing me to place my carry on in an overhead bin multiple aisles behind my seat which made for a cluster trying to board and de board."
Pros: "Crew was nice."
Cons: "Not having so many extra charges and having to pay for a carry on"
Pros: "Crew food. Seat small little leg room."
Cons: "Plane on time. More leg room."
Pros: "Price of ticket. Crew was efficient."
Cons: "Baggage limitations are not clear: especially when the ticket says no carryon luggage. What they mean is anything that fits under your seat and is under 20 lbs is OK. Seat did not recline. Leg room was poor."
Pros: "Nothing. It is a cheap airline and it shows. It is the worst airline I have ever flown."
Cons: "The crew was okay but it must be depressing to work for a company where you cannot get a glass of water without paying for it. I had never flown allegiant and was not prepared for paying $50 for my carry on bag."
Cons: "They could have not been 8hrs late"
Pros: "Everything was done right"
Cons: "The landing was rough"
Cons: "I dislike their pricing structure."
Pros: "On time"
Cons: "initially assigned to center seat."
Pros: "To be honest nothing"
Cons: "Missed flight any no one was willing to help us pure BS"
Cons: "flight delayed 3 times didn’t leave until 11pm 3 hours late last delay because pilot was late. didn’t get home until 3am."
Cons: "Flight delayed when we ere told it was early. Waited and waited."
Pros: "Availability at last minute was awesome, and the price was excellent. The direct flight was great too!"
Cons: "No frills... no peanuts!"
Pros: "Cheap fare, nice crew, clean plane"
Cons: "Small seating, small snacks , extra charges for anything"
Pros: "direct flight"
Cons: "EVERYTHING is extra payment, even a small carry-on; water $2!!!; seating is extremely cramped"
Pros: "Airport and onboard crew were nice."
Cons: "It was myself, my wife, and our 18 month old son. The trip was a complete disaster. The first delay was from 12 noon to 7:30 pm because the plane was unavailable. We left the airport and returned at 6 pm for the 7:30 pm departure. The plane was "available." We checked our bags, found our way to the gate, and eventually boarded "ontime." Instead of taking off, however, we sat on board the plane at the gate for 2 hours as work was being done. The work was first called "maintenance," then "a small error code." The captain teased us by saying "folks, just a few more minutes and we should be departing." The crew nourished us with a dixie sized cups of water and Chex mix. Then finally the airline gave up and deplaned everyone. Once deplaned, it was explained to us that they couldn't clear the error code, so they couldn't use that plane. But there was another plane coming from Las Vegas to use so that we could expect a departure around 12 midnight. 12 midnight rolls around. Nothing. 12:30 am. 1 am. Finally, a plane arrives. But then the airline holds us up yet again - turns out we can't depart after all because the arriving airport shuts down at 2 am. Gee, they didn't know that before making us wait another 3 hours??? Now they're offering a refund to anybody who wants one, as well as a hotel for the night and the promise of a flight at 2:30 pm the following day. At this point, many of us are looking up alternative flights to Eugene and even Portland. A $1,000 extra for us. We're not sure whether we can trust Allegiant to have an actual plane ready to go the next day. And we're too tired at that point to even ask why the next flight would be at 2:30 pm rather than first thing in the morning. So finally we line up to get a hotel voucher and find our way to the hotel. It takes over an hour to checkin at the hotel because it's the middle of the night and 150 people just showed up to checkin. We finally get to our room at about 3:30 am. I'm amazed at how well our toddler held up sitting on an airplane for 2 hours, sitting at the airport for about 6 hours, and waiting to fall asleep all night. We eventually made it back to the airport the following afternoon and, praise the lord, made it to our destination. Allegiant - NEVER AGAIN!"
Pros: "The price was unbeatable, especially if you don't pay for a checked bag, carry-on, or a soda on the flight. Very smooth flight as well."
Cons: "The plane interior looks like it was gutted, then fitted with hard, plastic seats. No headrests, no privacy for the flight attendants. Everything costs extra."
Pros: "Love the ticket price, but charging $44 for a carry-on? C'mon man! Added charges that were worth it? Priority boarding: $15, Exit row seating: $25 Also be advised that all food & drink is for purchase and must be purchased with debit or credit card - absolutely no cash."
Pros: "My wife said that this was the smoothest airplane ride she had ever had."
Cons: "The first lady at the check in desk told us the wrong gate. We wound up taking a tram to another terminal, found out that we were in the wrong place, and then made it back just in time to board with a few minutes to spare. Anyway, the airline itself was o.k. and next time I'll check the arrival/departure board. Since we were traveling with only a carry on, it was a good price after all the "frills" were added (pay for carry on, pay to select seat). we still had a price lower than any other airline. So all in all, once we got on the plane it was a pleasant experience."
Pros: "Great cost. Boarding and crew were seamless and pleasant."
Cons: "As with all airlines, it has all the comfort of a cattle car. No drink service - even water cost you money."
Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"
Pros: "The original price points for the direct flights are wonderful. You can actually book the week of a trip and save hundreds because those prices will probably still be the best. That is, until you learn about all of their extra fees."
Cons: "Wow, they sure do add extra fees for everything. Watch out. In the end, I bet it was cheaper to book with a major airline like American. They charge extra for each bag, including your carry- on, when you pick your seat you are charged depending on where it is in the aircraft, if you want a drink or food on the plane you will have to pay, if you do not print your ticket prior to arriving to the aiport they will charge you, etc."
Pros: "I liked that they had a direct flight from Los Angeles to Bellingham."
Cons: "The delays were horrendous and a google search reveals this to be so common it makes me wonder if it's not part of their business model. Like, so bad I ended up booking a return flight on Alaska and just ate the extra $300."
Cons: "Flight was delayed almost 3 hours and the plane itself was noisy."
Pros: "The original booking price was great."
Cons: "All of the additional charges for the flight may make other airlines cheaper. You even have to pay extra if you pick a seat before you check in at the airport. If you don't print your ticket online or save it to your phone, you have to pay extra for that too! Overall, the worst part about the flight was that the seats are actually very uncomfortable. I'm not sure if this flight was now worth the original case posted."
Pros: "Considering the fare was advertised between $350 and $700 with other carriers on Kayak, I took this one for $179, roundtrip, direct from LAX to Grand Junction."
Cons: "When the crew runs to get coffee in the terminal, make sure to do the same. I brought some snacks, but wish I had brought coffee. The man next to me kept creeping into my space which was incredibly annoying, but it was a relatively quick flight. Beats the two day drive from L.A. to Colorado."
Pros: "Nothing about this flight experience was good, with the exception of my overpriced hummus and crackers."
Cons: "Boarding was slow and archaic. Once we were all finally seated they came through 3 times with a paper trying to figure out who wasn't on board. As we taxied towards the runway a lady who felt dizzy coming on board threw up. The crew was obviously panicked and unorganized. We taxied back to our gate and waited for LA Fire for. to escort the ill lady off and clean the area. While waiting to taxi out the second time the flight attended, Tyeesha, was very rude to an elderly gent. He was seated in an exit row and she didn't think him capable. The lady on the aisle of my row volunteered to switch and Tyeesha' s response was a sharp, "Do you want to pay the higher price too?" When the lady next to me said she would gladly pay Tyeesha announced loudly that this discussion was between the two of them and everyone else needed to mind their own business. The lady offering to switch was really embarrassed, as was the elderly gent. Someone else was made to switch with him. They looked disgruntled too. In the air all the flight attendants were sharp and very direct. There were no please or thank you's used. Trash was collected silently and mostly with pointing. The armrest to my left had five flavors of chewed gum stuck to the side of it. My lap tray had grey and yellow sticky stuff on it and I chose to hold my food rather than let the two touch. The floors were untidy. The only reason I will ever fly Allegiant again is if I have no other options. It is 60 minutes closer to my house than SLC and I will be making the drive from now on."
Pros: "Seats were clean and nice"
Cons: "One crew member clearly is a disgruntled employee. It also should be against the law not to provide water without payment."
Pros: "The crew and pilot"
Pros: "Everything was super easy with Allegiant. This was our second time flying with this airline, and even though you feel like you get nickeled and dimed to death, the overall price is still much lower than any other airline. The plane was clean and the crew, both ways were awesome and in-tune with their passengers. Don't be fooled by the pricing, this is really an outstanding airline, we will fly again with Allegiant!"
Pros: "Very affordable."
Cons: "Seats are too close"
Pros: "Everything was fine"
Cons: "Hard landing"
Pros: "Flight smooth"
Cons: "Extra costs"
Pros: "I sat in the front row so that I had leg room. It was worth the extra 20 bucks."
Cons: "No champagne."
Pros: "The flight attendants were great. Pilots attention to detail..Great."
Cons: "Charging for every little thing including seat choice, bags, snacks. No complimentary beverages or peanuts. Not even water! In the long run, I didn't save money on this trip."
Cons: "The LA to Eugene leg was delayed in departing, but this was an improvement on the cancelled flight from Eugene to LA. Arrived at the airport 2 hours early per their instructions to find the flight was delayed. Thirty minutes later they cancelled the flight and then provided no information concerning the new flight the following day."
Pros: "Flight was on time with a very pleasant staff"
Pros: "The ease of booking and picking seats were great. I also like checking in via the app."
Cons: "don't mind paying for snacks, that's totally fine. In fact, the prices weren't extravagant, so that was totally acceptable. I don't REALLY even mind paying the baggage fee for a carry on as long as the rules are enforced, but there were people who were BLATANTLY over the size limit who hadn't paid, which seems unfair when I paid $36. The reason I know they didn't pay??? They were MY traveling companions. I can only imagine if they did it, then many other people did it as well. So the money is no big deal when the flight is so inexpensive, but the baggage policy needs to be kept fair. I could barely fit the bag I paid for to be in the overhead storage, b/c backpacks, jackets, and purses were crowding the bin."
Cons: "Every flight has been late or delayed by 1- 5 hours, unacceptable"
Pros: "I liked the price. Crew was very efficient getting everyone on board. Flight was on time. Your crew for the most part was very attentive. I fly between Albuquerque and LAX at least 2x a month. This was my first time with your airline. I am definitely going to use you again."
Cons: "A couple times staff was a bit inattentive. The elder lady in my row spilled her drink all over - on the tray and her lap. I had to ask 3x to get a napkin or something to help her clean it up. After the 3rd time she responded she was getting something but it was after she talked to someone and got a bottle of water for herself. It was unfortunate but overall I found your crew very nice and helpful."
Pros: "Base price and airport convenience."
Cons: "Add on pricing for booking the reservation, selecting a seat and any other possible need. "Required" arrival two hours prior to flight, but check in desk not available. Seats were thin and too narrow for most every body type."
Pros: "The entertainment system and hardware of the plane is pretty good."
Cons: "Staffs' interaction with customers. Perhaps be more attentive from time to time."
Pros: "Great crew, comfortable plane"
Pros: "Entire crew members, food, hospitality & aircraft !!"
Cons: "I couldn’t get my aisle seat & missing my Hindi movies.."
Pros: "Non stop flight"
Cons: "Every flight was delayed or ran late on this trip. Going to and headed home."
Cons: "No communication with airlines as far as flight information. The airlines sent me gate change which was incorrect and almost missed my flight"
Pros: "Attendants only came by 3 times. Once with food right away. The twice more with water right at the end. Would have preferred more attention."
Pros: "Boarding was quick and easy. Seats were comfy and roomy."
Cons: "There was only pay entertainment so that is why the low rating."
Pros: "Everything except food"
Pros: "We landed ahead of schedule."
Cons: "Connecting United flight was late due to us waiting for a gate for almost an hour. As a result we had to run to the gate to make the Tokyo flight. On boarding, staff were less than helpful in finding spaces for our luggage etc."
Pros: "The air craft seems kinda new and I enjoy staying at my seat watching movies. Generally speaking UA is not great service of all kinds of categories( service, food, and baggage service), but this time wasn’t that bad than I used before."
Cons: "The food became better but still the plate didn’t look a great meal. Personally I need more vegetables."
Pros: "The 787. Great plane. Great ride."
Cons: "Crew members on all 37 United flights that I have taken in the past 19 months have been rude, unpleasant and grumpy. They do not accommodate modern methods of making children comfortable in seats, such as the use of jetkids and jetbox accessories. I have experienced lies (yes, I’ll be back with more water! Sure, I’ll check for some eye wash for your wife.), misleading (embellishing rules, enforcing rules that do not exist) and overall terrible behavior. With the exception of a few ground crew members who’ve shone through, my interactions with United staff have not been good."
Pros: "As a tall american person i loved the amount of leg room and the bathrooms had a good amount of room in them."
Cons: "The seats where a little hard on your back"
Pros: "Movies galore. Pleasant attendants."
Cons: "Crying babies"
Pros: "The food"
Cons: "Pay for headphones"
Cons: "I landed in Terminal 5 at LAX, so I walked 20 minutes to the International Terminal and waited in line at the Austrian Airlines counter for 45 minutes. When my turn came, I was told that Austrian does NOT fly to London. After a while, they figured out I was on a Unites flight, so I had to walk to terminal 7 (about 25 minutes) to check in with United. If this is a United flight, why is it called Austrian Airlines? Very frustrating and confusing to me and to Austrian Airlines!!!"
Pros: "Professionalism and kindness"
Cons: "I'm 6'1" . The seats are too small for long flights."
Pros: "It was quick all around."
Pros: "Spacious enough (for economy), decent food, no delays in boarding or in schedule"
Cons: "I was surprised at the rudeness of the female staff towards people who didn't understand her the first time she said something. Obvious looks of anger and condescending tones towards those people spoke to poor customer service; however, one male staff was really friendly and fluent in Japanese. Very helpful"
Pros: "It arrived ahead of schedule"
Cons: "The food are not appealing no salads & ran out of choices, eating something that we don't want to"
Cons: "no vegetarian óption for breakfast"
Pros: "We were 2 min late for check in and the agent got our bags and got them on the plane"
Pros: "Comfortable, pleasant Attendants and friendly Pilots"
Pros: "On time."
Cons: "Uncomfortable seats"
Pros: "I liked the ticket counter person who helped straighten things out. When I arrived"
Cons: "When I arrived st 3:30am I found out that the first leg my flight had changed. The ticket person convinced the person she spoke with on the phone to confirm the change and not make me call the 3rd artsy booker. Unfortunately, I lost the seats that I had paid extra money to book. Everyone wants to blame everyone else!"
Pros: "-Blue lighting and head space makes the plane feel more open. -Staff was patient considering the unfair backlash they were getting for the recent abuse of a United passenger. -Seats were well cushioned. -I arrived home to my family alive, unhurt, and safe."
Cons: "-2 hour delay (especially after I arrived 2 hours early) is unacceptable. -Overhead bins too low over our seats. We can't stand up straight at our seats making it very difficulty to get in and out of our seats. -Couldn't access entertainment on my Mac laptop. -Bathroom closets are too small. Floors in the bathroom were consistently wet because the sink is too small for people to wash their hands. -Two bathrooms for the majority of the passengers on the plane is just not enough and you know it. It's pretty uncivilized. It creates a line at the back of the plane covering at least 5 rows. Then, your aisles are too narrow. So we have to rub our bodies up against each other to let people squeeze through. -I think you guys could do better than one tiny bag of pretzel mix for a 5 hour flight. -Let's get upper management flying in economy across the country and see what they would change."
Pros: "Staff was nice. We had a very informative pilot. Liked that we had the option of watching TV for free."
Cons: "my screen and some others were not working. Snacks were not good."
Cons: "Roundtrip flight to Seattle with a layover, first flight went without incident, so far so good. On the flight back (during a layover) literaly 5 minutes till boarding the plane, the pilot is ready to go, the people are standing in line, United decides it wont make enough $ on the flight and gives it to an Ontario flight. We are canceled and now have to wait 4 additional hours in the airport. Was told it was air traffic control that messed up, not United, which was not even possible and an obvious untruth. Was offered a complimentary bottle of water for the trouble. Classic united."
Pros: "There was a nice selection of entertainment"
Cons: "The plane was not comfortable at all for an International flight. United should invest in bigger planes for flights over 6 hours. I could hardly sleep since the seats were so uncomfortable. Further, I was unable to get up and move around as much as I had on other international flights. There was no room on this plane to walk around and stretch. The food was mediocre. Quantas, Air China and Japan Airlines have much better meals."
Cons: "I coudnt make an on line checked in, and i called i asked for aisle seats the gurl said yes and its checked in but when i recieved the boarding pass it was middle seat and the worst seat ever at the emergency seat, it was really small the food was terrible service was so bad ! No more united airlines for long flights."
Pros: "easy flight"
Cons: "It was the most uncomfortable seats and the plane was delayed. My luggage was also damaged."
Pros: "The plane was super crammed and I could barely even enjoy the ride or move freely."
Cons: "I didn't like the size of the plane and the size of the Seats"
Cons: "Waiting in line for over 3hours to change our flight they have 2 employees for the hall plain it make us very tired. Next time they should be more prepared"
Pros: "Nice flight, not packed"
Pros: "Crew was nice and overall flight was good"
Cons: "Flight was delayed by about the same length of time the flight itself took"
Cons: "the airplane is really old! Don't have any amenities."
Pros: "Economy Plus seating was quite comfortable. Movie and TV selection options provided wide variety which gave me an opportunity to view several titles on my wish list."
Cons: "The menu card did not provided selections for this flight and the crew description was very broad - pasta or noodles. For example, "ravioli with marinara sauce or chow mein with vegetables" would have been more helpful."
Pros: "It's always a mess. SFO should put more chairs on the main level at international boarding and have people sit up there until their boarding class is called. it's simply too tight at the actual gate to have everyone clamorous to get on the plane"
Cons: "Flying in general just sucks unless you're in business class."
Pros: "On schedule"
Cons: "No entertainment uncomfortable seats."
Cons: "A male flight attendant was so rude demanding and yelling at me to take my carry on down because according to him it didn't fit, he didn't even try, I asked him politely if I can give it a try and he responded "you can do whatever you want" with such an attitude!!, of course it did fit perfectly. so racist! Also 5hours flight from LA to Newark and not a single snack not even considered that this was a very early flight in the morning."
Pros: "everything else good"
Cons: "no blankets no snacks besides drinks"
Pros: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."
Cons: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."
Pros: "Fast and nice"
Cons: "I have no complaints"
Pros: "This flight was cancelled. They did a decent job of getting me on to a later flight, but while spending my day at the airport I noticed that almost every flight United had coming or going was delayed. No particularly abnormal weather conditions. Just late flights to and from everywhere."
Cons: "Have to pay for luggage. Have to pay for TV for a 5 hours flight. For the prices of ticket, very disappointing"
Pros: "The flight there was better than the flight back. Everyone was friendlier and more attentive, but overall I wouldn't say there is anything that I didn't like."
Pros: "Nice service"
Pros: "The only thing I liked was two younger female crew on the flight. They were friendly"
Cons: "Horrible ground crew service. I was assigned to seat 33B, when boarding the computer printed out a new boarding pass with new seat 30B for me without any kind of notices in advance. I wasn't traveling alone, of course we would like to sit next to each other. When got on the plane, the new seat I got 30B was already taken by another older lady which her boarding pass has exact same seat as mine "30B". I had to walk to the very front of the plane to talk to someone and he was no help because he said "I had to wait for the agent to talk to me". I stood there by the door for 20 minutes or so, telling him my seat got change and there's someone sitting there and I would prefer to go back to the seat o was originated to the first time as it was exit row seat. The ground crew said I can't and I need to sit at 30B which there's another person sitting. He left, came back 10 minutes later saying the same thing. How am I supposed to sit on 30B when there's someone with exact same boarding pass, same seat sitting. He said "no one is sitting there. She moved. You need to go sit at that seat", I walked there and nope, she's still there. I wasn't gonna waste my time arguing because obviously United ground crew member were no help and rude. I went back to seat 33 where I was supposed to sit and of course it was empty. They kept telling me it was a FULL flight with no open seat but that wasn't true at all. Seat 33 was open so the seat 2 seats away from me on the same row. No wonder why asian airlines have better rating in services compare to American. Your crew members are rude and just not smiley. Not even an apologize was once said to me when I had to deal with YOUR mistake United airline."
Airlines flying from California to Idaho have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights