Poor air traffic controller staffing led to a 50%reduction on flights so we got to wait 4 hrs for our flight! Very disorganized at the gate Poor communication with customers
They are a great airline, and i enjoying flying with them. However my experience with booking through Kayak was a horrible experience. With all the restrictions and glitches of website. My entire bookings by kayak was wrong. And there was no possible way of fixing anything with them, because they hand over responsibility to the airline after purchase is made. Will not be booking through Kayak again and will inform my family and friends not to as well.
Plane was old, cabin was small, overhead bins were small, seats really uncomfortable, no seat-back entertainment
Excellent crew, great food despite catering issues. We need more people like this.
1. The PA system was painfully loud. 2. Overhead bin #33 was missing—I find this troubling.
I had a disappointing experience at the San Diego airport with one of your gate agents. Despite being in Zone 4 and traveling with a standard carry-on bag that has never been an issue (30 flights in Q4 alone), the tall, blonde gentleman forced me to gate-check my bag. When I politely asked if we could verify the bag’s size, he became confrontational, even threatening to deny me boarding twice. His behavior appeared erratic and unprofessional, projecting a negative attitude onto passengers, as if he was going through something mentally. Notably, there was ample overhead space once all passengers had boarded. In contrast, the tall, older Asian agent handled the situation with professionalism and calmness, making a clear effort to de-escalate. As an avid traveler, this unnecessary inconvenience set a frustrating tone for my trip to Asia.
Very unfriendly crew, Air Canada should hire staff that are willing to do their job and be friendly to others. Unmannered flight attendants.
Everything but the actual plan was good. I would expect a 5hr flight would have at least chargers for mobile devices. Especially considering since the airplane had no screens for entertainment either. Seats were tighter than usual too.
I hadn’t noticed that I was on the budget carrier so I suppose it’s my fault. But that’s a long flight to have no entertainment and few food options,. Only one drink service offered during the entire flight.
The mid flight snack could have been more substantial than tiny bag of pretzels.
