Pros: "Movies on any flight is great."
Cons: "The audio jack of the movie is not good It's on & off seems loose"
Cons: "No sandwiches for sale just snack boxes"
Pros: "Crew was extremely friendly"
Cons: "Cleaner window"
Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Cons: "Was not offered a drink in first class prior to take off."
Cons: "Plane left 4 mins early knowing that passengers were on a delayed flight."
Pros: "Love the fact that the head rests move to support your head better."
Pros: "Entertainment on short flights is a nice surprise"
Cons: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Pros: "Amazing SLC Skyclub crew"
Cons: "Missed waiting 5 hours for next flight"
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Cons: "The person sitting next to me needed to buy 2 seats. He couldn’t hit in his own. Flight was late taking off due to catering. The landing was the worst I’ve ever had"
Pros: "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
Cons: "The bumpy air. But you can’t fix that. Lol."
Pros: "Flight attendants were very aware and accommodating"
Cons: "Nothing, great flight"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "Economy Comfort, excellent in-flight entertainment (Movies)"
Cons: "Food was rather marginal (really no surprise, it's airplane food), tried unsuccessfully to hook-up to in-flight Wifi (couldn't get it to work throughout the flight)"
Pros: "Good flight attendants.."
Pros: "Not on time"
Cons: "2 hour delay"
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was anything I didn’t like about the flight, everything was great!"
Pros: "Flight attendants were great"
Cons: "We were moved to the Exit row, but the woman at the ticket desk said that the seats reclined...BUT they did not!! So, that was a bummer!"
Cons: "Lost baggage. No one told us anything till after an hour"
Cons: "The monitors kept on freezing"
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "Not much"
Cons: "No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight."
Pros: "Crowded boarding area, but no standing around for long. Quick boarding. Entertainment not available so can't rate that. Good crew"
Cons: "Delayed, for close to 6 hours and missed our connection"
Cons: "Check in lines were crazy long"
Cons: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
Pros: "The service was good"
Cons: "The flight was very rough on landing"
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Pros: "SLC ground gate crew was awesome."
Pros: "Flight went well and was smooth."
Pros: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Cons: "Seats not very comfortable-very close quartered"
Pros: "The crew was super friendly and incredibly helpful with our toddler."
Cons: "It was really cramped and the bathrooms smelled very strongly."
Cons: "It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference."
Pros: "Comfy seats"
Cons: "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."
Pros: "accommodating and friendly staff food and drinks were good -I had a layover that was boarding before we had reached the terminal and the staff let me know and guided me about how to get to the other flight and let the other flight crew know so I wouldn't lose my flight. Super appreciative of this. :)"
Cons: "cramped seating warm / poor air circulation super hot in the cabin - this is probably because of Salt Lake City, rather than the plane though."
Pros: "Flight departed on time, arrived early! Boarding was smooth and effortless. I absolutely don't mind paying a little extra to fly on Delta vs the "low cost" carriers. Thanks Delta!"
Pros: "Great plane very comfortable"
Cons: "Everything great. On yome"
Pros: "Daughter's first flight and the crew really made it a special experience for her."
Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"
Pros: "Quick flight; helpful and friendly staff"
Pros: "Easy loading and unloading the plane. Friendly staff"
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. Made for a very late night getting home and needing to be to work the next morning."
Pros: "On time departure and arrival."
Cons: "Cramped! Cabin crew not particularly friendly."
Pros: "I liked the service. It was incredible."
Cons: "I did not like the delay or the continued delay on the runway"
Pros: "Everything was great. Boarding agents time arrival clean planes all good"
Cons: "Easy and fast acces to aircraft."
Cons: "Todo muy bien."
Cons: "When the flight was delayed, we would’ve like to have a better explanation of what was happening"
Cons: "Food and entertainment options. Also layover was too long, but this is not their fault, all flights were on time"
Cons: "food will be better."
Pros: "Everything was top notch!"
Cons: "Love the free alcohol but would have loved a TV to pass the time. Gracias!"
Pros: "There is nothing to like because this flight did not happen."
Cons: "Please see my previous review for my updated itinerary. This Panama City --> Cartagena flight did not happen and instead I was routed to Chicago--> Newark --> Bogota --> Cartagena. The last flight was operated by Avianca. DUE TO the fact that my very last, 55-minute, domestic flight in Colombia was operated by Avianca, it was to my very unpleasant surprise that United decided they were not going to be responsible for the bag which was left behind IN CHICAGO. I emphasize it's in Chicago, because that would not fall under Avianca's responsibility but rather United. I've had an absolutely awful time trying to get in touch with United and Avianca customer service, I've received both conflicting and incorrect/untrue information from both parties, and it's been 4 days now that instead of enjoying my family vacation I've been trying to sort this mess out with my missing luggage. DISASTROUS"
Pros: "Nice entertainment equipment and selection."
Cons: "please email me where i can reply"
Pros: "Tve food os good"
Cons: "The fly EXCELENT"
Pros: "Everyone super welcoming and kind"
Cons: "Our flights were delayed and on top of that, we had to run to reach the gate (which was changed without any notice)"
Pros: "Nothing! The plane had electrical problems. Had to sit on the tarmac for close to an hour."
Pros: "Both their kindness and generosity."
Pros: "Comfortable seats"
Pros: "Free alcohol (not just beer and wine) and decent dinner on the flight from BOS to PTY. Flights were on time and my two pieces of checked luggage made it through no problem. Crew seemed friendly."
Cons: "Airplane interior was spotlessly clean, but is a bit of a throwback (cloth seats that seemed kind of small). Don't expect entertainment screens or charging ports, although my connecting flight did have these. Depends on which plane you get, I suppose. I couldn't hear anything the pilot was saying over the loudspeaker. Hopefully they can upgrade their fleet. BTW if you have a choice of doing a really long layover at the Panama airport, don't. Crappy amenities with nothing but overpriced American fast food."
Pros: "It was a short flight."
Cons: "We were assigned the last row and were separated again."
Pros: "Friendly staff, clean and comfortable seats and good food!"
Cons: "Two out of our three flights had no onboard entertainment."
Pros: "Great airline crew service and on-time schedule"
Pros: "There’s a glitch on this page that is not allowing me to select 5 stars for my overall rating but everything was FABULOUS! Sweet attentive sharp staff. Would definitely travel with Copa again."
Pros: "got me out of South America!"
Cons: "everything was good"
Pros: "Not a single thing"
Cons: "I’ve flown with an extensive amount of airlines in my life and I will NEVER fly with this company again. I am currently stuck in Panama with a friend, we have no bags because of their poor customer service and lack of communication with ground ops. We are not being refunded and have to purchase another flight for their mistake. If this message detours just 1 person from the experience we had then it was worth the time taken away in a foreign place that I should be exploring happily instead."
Pros: "Easy layover in Panama, Flight from Panama to Cartagena was short and sweet, Friendly staff."
Cons: "My seat would not recline and when I mentioned this to the flight attendant, she said it was because it was an aisle seat. Safety was her reason. Other aisle seats I have had did recline. The result, was back pain. I have repeatedly tried to have my last two trips to Chile and Colombia register frequent flyer miles on Copa. I was not able to figuire out how to do this on the web site. When I asked for help at the Copa counter, I was told it can only be done on the web site. Fortunate, my recent trip to and from Ecuador did register frequent flyer miles."
Cons: "They oversold the flight, so twenty minuted before the plane I found I out they were not giving me a seat and that I had to fly in a plane 14 hours later!!!"
Cons: "Copa placed passangers in scattered seats even if they were together, we had to talk to other passangers to switch spots. The crew was unhelpful most of the time. Boarding was totally disorganized, it reminded me of a persian market trying to go though a single door, all at once. Security bands to form lines were obviously unavailable. The whole experience was like riding an old bus with no technology, and it’s entertainment was along these lines."
Pros: "The flights were on time even for a late in the day flight. The organization was good and everything went well The sandwich served on the quick 1 hour long flight was an unexpected nicety that would not have happened on a discounted airline. The bags arrived with me at my destination. Like a well practiced production, I did not see the behind the scene work but in the end everything worked together to make a very nice experience."
Pros: "I have nothing good to say"
Cons: "I did not like at all the service was very slow and I stole many things from my luggage"
Pros: "I liked the seats, drinks and food."
Cons: "I would have loved to have a veterinarian option."
Pros: "Another great flight attendent"
Cons: "Older plan with less movie options"
Pros: "efficient and good service"
Pros: "All was. Ganythingood"
Pros: "The staff was friendly, they helped me to change seats really quick, all the flights were on time, the boarding process was great, the whole process was really good! Thank you!"
Pros: "La variedad de bebidas, puntualidad de las salidas, rápido abordaje"
Cons: "El snack"
Pros: "No delays, quick flight, friendly staff."
Cons: "They could have better snacks."
Pros: "My luggage got lost with my medication in it. I am diabetic type 2"
Cons: "The airline staff has ZERO customer service skills. They treated me very poorly every time I asked them about my luggage. I have NEVER been treated this way while traveling -taking into consideration that I travel for work-"
Pros: "be more flexible with the luggage weight,"
Pros: "Not much to choose from leaving out of Boston but panama to Buenos Aires was better"
Cons: "The food quality and the entertainment was below average and"
Cons: "Sobrevendieron el vuelo, no teníamos asientos asignados y fue terrible 40 min de retraso."
Pros: "Crew very nice"
Cons: "No vegetarian options"
Pros: "The crew on this flight was incredibly nice and helpful"
Cons: "Not comfy and food so and so"
Delayed 4 hours in Chicago.
Pros: "Great having every set have its own screen and charging port"
Cons: "Not to be an hour delayed and make half the plane miss their connections!"
Cons: "Gate agent was cold rude and incompetent"
Pros: "Seats in so called " business class " barely reclined ...the whole plane was packed full , no empty seats , the Miami airport is one of the worst in the world as well... Will never be flying on American again if I can help it.,,"
Cons: "Please take any other airline if at all possible and avoid MIA airport too....use Ft. Lauderdale if possible..."
Pros: "Flight attendant was very fun. It was her birthday and made the day fun for everyone."
Cons: "Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do."
Cons: "Lack of social distancing with American Airlines"
Pros: "Only masked picking up trash during pandemic - difficult to rate crew"
Cons: "Organized exit vs. usual crowded chaos of passengers in a hurry"
Cons: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Cons: "I wish there were charging ports so I could charge my device on such a long flight."
Pros: "The crew was friendly and the flight was almost on time."
Cons: "The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL."
Cons: "Nothing. Everything was great."
Pros: "The plane was nice. The captain was friendly and informative, and the flight was great."
Cons: "The food was pretty mediocre with a small soggy sandwich that I didn't bother to eat. They force you to watch a very long and extremely boring trailer for Disney. You can't turn it off and have to sit through one bugman movie trailer after another."
Pros: "Fast boarding and efficient, friendly crew. I paid for an upgraded economy seat, which had more legroom and fit my body (more or less)."
Cons: "AA's seats seem to have gotten thinner in recent years, so I find them less comfortable. There's no in-flight entertainment; you have to download the airline's flight app on your device and stream from there."
Cons: "Flight was 90 mins late departing"
Cons: "The wifi didn't work at all"
Pros: "last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing."
Cons: "Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much."
Cons: "I was forced to check my bag bc the plane was “full” but when I got on there were more than 5 completely empty overhead bins. So now I’m waiting in baggage claim, after an already delayed flight, when there was absolutely plenty of room on board for my bag (which was of acceptable size)."
Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time."
Cons: "Having to pay extra for a aisle seat"
Pros: "Seats were nice, flight was efficient, arrived early."
Cons: "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
Pros: "Nothing it totally messed us up"
Cons: "We missed our 1night in Rome-had to go home and come back the next day-we missed our train tickets and hotel in Rome and it made our trip a lot shorter!"
Pros: "I liked the fact that, my flight was miraculously on time leaving salt lake city"
Cons: "I don’t like, however, the fact that 3 of the last 5 times I’ve flown American round trip midland tx to Salt Lake City I have missed my connecting flight on the way back due to no fault of my own. I have flown this trip once a month for the past six months and have to do it two more times before December. American sucks"
Cons: "Seats are so uncomfortable! Too close together"
Pros: "Time was good. Ground service was good. In-flight was okay. Because I love Cathay so much I took a 3 hour longer trip through LA (vs. Seattle) and paid more. But I was berating myself for that. But the flight back was Cathay service at its finest."
Cons: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Cons: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Pros: "Cabin crew was excellent."
Cons: "Deplaning at an inconvenient remote terminal with unattractive and minimal facilities, which involved waiting in a long line for a series of buses for transport to the main terminal. Arrival at the main terminal required climbing a flight of stairs. No in-flight food service offered except a choice between one cookie or one cracker."
Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Pros: "Flight attendants"
Cons: "The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came"
Pros: "Everything was perfect"
Cons: "Not enough snow in salt lake"
Pros: "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
Cons: "See above."
Pros: "Good in-flight service, comfortable first class seat."
Cons: "Arrival gate was remote from main terminal, requiring a crowded and disorganized wait for a bus to the main terminal and baggage claim. The extremely small overhead storage cabinets of the Canadair required many passengers to check normally acceptably sized carry-on bags after boarding and finding it impossible to fit. Waiting time for retrieving these on the ramp at the destination was excessive."
Pros: "Free movies and tv"
Cons: "The Three days it took to get 10 hours away horrible customer service no one was there to help us.30 people were stranded"
Pros: "They were so helpful as we checked in and checked our bags! :)"
Pros: "Comfort, snacks, boarding process"
Pros: "All good"
Cons: "No entertainment without paying"
Pros: "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
Pros: "For tall people more room for the legs"
Cons: "The Seats aré very near"
Pros: "Grest staff"
Cons: "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
Pros: "Courteous and professional crew"
Cons: "Delay taking off, due to technical issues with aircraft. Seat area is much too small for an adult."
Pros: "Snacks and entertainment"
Pros: "The planes were comfortable."
Cons: "I didn't get a boarding pass for my third flight."
Pros: "Completely satisfactory for my needs"
Pros: "Good pilot communications. On time departure and arrival."
Cons: "Very cramped quarters. Broken seat. Out of control heating system. Rude staff An hour wait for baggage."
Pros: "Convenient and close to home. Don't have to drive many hours either to Omaha or Denver."
Cons: "Seats don't recline."
Pros: "Everything went well. Great assistance because I can't walk far. They got me to my gate on time."
Cons: "Delayed plane on last leg of flight, over 1 hr."
Cons: "I had to sit next to a huge overweight guy who took all of his own seat and at least 1/3 of mine. He had to have a seatbelt extension... not so cozy. My shoulder was damp from his armpit sweat by the time I arrived in Dallas. The flight was full or I would have requested a different seat."
Cons: "The boarding process was a mess. The terminal was crowded and there was no clear line to board."
Pros: "The crew was fine"
Cons: "No open seats at all. Old cramped A319"
Pros: "The captain kept us informed about a delay."
Cons: "The seats are cramped"
Pros: "The Free glass of wine was a very nice surprise."
Pros: "the flight was scheduled 1h30"
Cons: "the seat comfort"
Pros: "On time"
Cons: "Better foods and free entertainment (movies..)"
Pros: "The inflight entertainment system was excellent."
Cons: "I don't like the boarding process, where there are so many "special" boarding sections that zone 3 only comes up after the first 200+ passengers have boarded."
Pros: "The crew were very nice and polite."
Cons: "No snack options. Only pretzels. Seat cushion very thin."
Pros: "Friendly staff. Plane made good time and both flights on time."
Cons: "Plane was 80+ degrees until after takeoff. My girlfriend complained unrelentingly about this on both legs until it was resolved. I don’t know my way around Houston airport but it seemed like we landed several kilometers from our connecting gate. Probably not something that could be avoided but aggravating nonetheless. Also I pooped on this flight and no one would have known except for the lady sitting in the back made a comment about how long I was in the lavatory (5-7 minutes?). Rude."
Cons: "This airline sucks so bad........I had a flight that' was suppose to leave at 6 pm from salt lake.....to LA .needless to say it's 11pm and I'm still seatingbon the runway"
Pros: "Crew and employees were all great, could not have gone any better."
Cons: "For a three hour flight, entertainment was lacking. The fact that there are ONLY paid options was kind of a slap in the face. Even just providing some radio stations to listen to would have been acceptable as a free option"
Cons: "We were in First class and were served a yoghurt that had already been opened and oatmeal that was stone cold, I mean refrigerator cold. Also the in flight entertainment kept buffering so that it was basically unwatchable. United touts Polaris, but maybe they should concentrate on their current classes of service instead."
Pros: "Timely departure, comfortable airplane, decent food&drink offerings, my baggage arrived on time despite 2 layovers"
Pros: "Everything was wonderful"
Cons: "The trip was too long but it is what it is"
Pros: "I'm 73. Delayed an hour from SLC for no apparent reason meant racing like crazy with 5 mins to make my connection. I'm in good shape for my age but I'm 73! I was the last one to board and barely made it. Very stressful"
Cons: "Crew was friendly but let's face it, I didn't expect much from united and their recent antics publicly"
Cons: "No one is actually caring. They read a script without emotion this making the safety inspection a nuisance rather than informative. Southwest is much better st this."
Pros: "We had 2 stops each way, I'm glad all of the gates were next to each other and our flights were on time."
Cons: "It was great"
Pros: "free entertainment"
Pros: "The food was surprisingly decent."
Cons: "No entertainment."
Pros: "Boarding was orderly, crew was reasonably nice."
Cons: "Comfort, food and entertainment (extra $$) is very mediocre."
Pros: "s This time my flight was on time so I was happy"
Cons: "My flight out of traverse city was cancelled but I rebooked on a different airlines through united to be able to get to my destination in time for an event that day. It was a long process but I made it and really appreciated all the work the agent on the phone did for me. When I arrived at the airport they had my resvervation but no ticket... luckily we worked it out"
Cons: "I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience."
Pros: "Stuck in SLC because of computer issues, was told that the flight to XNA was also delayed, wrong now stuck in Denver for another day. Hopefully we can get home tomorrow, now booked to Houston then to XNA as all united flights are sold out. . . Miserable service."
Cons: "Gate attendant was rude and prematurely gave my seat away before boarding was closed so My infant and I missed the original flight. Check in attendant was rude, picked up my bag stickers and when we disagreed on a military regulation he set the stickers down and walked away and did not assist me. Boarding was extremely disorganized and not enough room for carry on items. It was an aweful experience and I will not be traveling with united airlines ever again."
Cons: "The flight left 15 late due to the bags needing to be moved from below up to the cabin. With only a 45 minutes connecting time, this made us nervous. We did ultimately end up making the connection because they arrived/departed out of the same terminal. I'm not sure we would have made it otherwise. The crew was a bit loud and kept bumping people on the aisle as he made his way down with the cart. The seats were hard as a rock."
Pros: "Very friendly staff and I was very comfortable. I will fly United again."
Cons: "Those delays I mentioned."
Pros: "The staff was most welcoming and helpful! The space was good and we really liked the overall comfortability. Also, we liked the individual T.V.'S too!"
Cons: "Really no complaints"
Pros: "Tailwind got it all over faster. The flight crew was professional."
Cons: "I paid for the insurance just in case I needed to change my flight. Well I did need to change my flight to get a few more things done before returning home. The answer I recieved when I called was that I had to pay 600 dollars for the change and then file a claim for possible reimbursement. The whole round trip flight only cost $250."
Pros: "Nice attendants."
Cons: "Cancelled and rerouting of flights. Long waits in airports."
Pros: "I was scared until the young man who sat beside me helped me out. He was a military man . ."
Cons: "The bumpy ride! The take off and the landing ..."
Cons: "Luggage over bins should limit one bag per costumer ., passenger broading in group 4-5., space for one bag over their seat. ., and not be penalty because if broading group ,"
Pros: "Everyone was very friendly and a very smooth ride"
Cons: "Everything was excellent"
Cons: "Baggage didn't make next flight"
Pros: "I was immediately guaranteed a later flight which was nice so I did not have to fly standby."
Cons: "Had a mechanical delay that caused me to miss my connection and resulted in a longer than expected layover. Houston is a huge airport and even running to the next gate did not get me to the gate in time to be able to board my connection before having the door closed."
Pros: "Boarding Zones included seats throughout plane so it wasn't so bunched up when putting luggage away."
Cons: "Seats too close together and no TV's"
Cons: "Kayak did not confirm my seat. Was not able to get a flight. Called customer service and they told me to rebook. My card was charged twice. The airplane had faulted hardware. Waited in line for 2 hours to get a different flight. All flights to Phoenix were full. Didn't make the standby list. Couldn't make the rebook flight. Worst day ever Now, No one can give me a refund. mind you I took a day off from work this was a last minute. The reason this trip was so important to me is because my grandma is in the ICU. I hardly ever complain about any customer service experience. Overall to get a hold of customer service is awful."
Pros: "Everything was in time."
Cons: "Delay time boarding. Taxi time once landed"
Pros: "The crew was helpful to a family with a girl in a wheelchair."
Cons: "Tray table and windows were dirty. Don't care for the waffle cookie they serve."
Cons: "the older plane. not as much personal space per seat"
Cons: "Hours and comfort was horrible"
Pros: "Crew was personable. Free wifi entertainment with a good selection of movies broken down by genres as well as Satillite style radio. Plenty of leg and shoulder room: I'm 6'4" & weigh 280 with a 38" waist, so I notice these things"
Cons: "Snack was only a single mouthful of pretzels (note size comment above)."
Pros: "The United App"
Cons: "Downgraded plane that departed 1hr late, horrible turbulence, missed connection because 1hr late departure. Stood in customer service line for 2 hrs in vain because communication was bad. Had to pay an extra $72 for a hotel because my flight was rebooked for the next day."
Pros: "The crew. The booking experience and the check in were all very good to great. I liked the plane on the Houston to cle flight. A 737 I think"
Cons: "The small planes to spend the day in cle to Chicago to slc And the small plane to Houston. Did not eat or use entertainment. No not used answer avail"
Pros: "There was a wonderful man named Mr. Hanson that helped me tremendously. This was the first time ever to fly and I was tremendously scared. He made my experience wonderdul. I intend to fly more often now. Thank you for hiring someone that loves his job."
Cons: "The seats on the layover flight were over booked. If Mr. Hanson had not of taken care of me on my my flight I would have had a different outcome on flying."
Pros: "On time, boarded quickly, checked my carry on all the way through Tampa for me"
Pros: "Nothing. Due to weather delays, there should have been a much better approach to resolvong the problem. Customer service was horrible"
Cons: "The seats are super cramped and uncomfortable."
Pros: "The flight departured on time. The plane was new."
Cons: "The crew was unfriendly The plane doesn’t have television or any other entertainment The plane doesn’t have charges The seats are uncomfortable and small, they don’t recline either"
Cons: "2 hour delay"
Cons: "First time ever taking spirit airlines and will never take again. We purposely picked this flight at the time due to it's cheaper price compared to other flights. Turns out it ended up being just as much, if not, MORE because when it was time to check in you had to pay extra. It was an extra $45 a person for each carry on. AND you had to pay $18 extra each person each way for the ability to pick seats (to guarantee we sit together). This would have all been fine had the trip been a comfortable one, but there was no plus side to taking this flight over a different airline. There were no TVs, no way to charge a phone, no shared movie where you could even attach headphones and listen. No just stare at each other, talk, or sleep was it. Never. Again."
Pros: "I can't think of anything I liked, except for it leaving on time."
Cons: "Very rude flight attendants. Seats don't recline...Very little leg room, awful for long trips for those who are tall. Just terribly uncomfortable."
Pros: "They were on time."
Cons: "Feel like they charge you for everything. Luggage is 45.00 for one piece and there is not any free beverage service. The seats don’t recline and there is no leg room."
Pros: "Staff were actually nice on this flight. I boarded last so can’t complain."
Cons: "No entertainment. No power outlets. No reclining seats. No legroom. No frills. Base fare. Pretty crappy as usual."
Pros: "On time, and fast"
Cons: "If you are over 5'9" or weigh over 180 lbs. you should not fly Spirit. The seats and leg room are not made for you."
Cons: "Uncomfortable seats, expensive food-bottle of regular water cost 3$(((((( noTV."
Pros: "Swap to Delta flight."
Cons: "Return ticket also cancelled without my knowledge. Had to argue to get return ticket restored."
Pros: "Nothing at all"
Cons: "That I got there 40 mins early but couldn’t board my flight"
Cons: "Everything!!! I want my money back!!!"
Cons: "OTHER AIRLINES HAVE A 50# LIMIT. OUR BAG COST US ABOUT $30 TO BEGIN WITH. THEN THE COUNTER AGENT SAID OUR BAG WEIGHED 48#, WHICH COST US ANOTHER $38. THAT WAS AFTER I STUPIDLY SUBSCRIBED T THE $9 CLUB. KEEP THE MONEY. I WILL NEVER DARKEN YOUR GATE AGAIN."
Pros: "The original ticket price was ok but it was barely a positive."
Cons: "The original "cheap" ticket became meaningless when I had to pay 120$ for my bags. Plus pay for water on the flight? The seats don't decline. It is the most uncomfortable airline I've ever flown, and will hopefully never have to fly with spirit air again. The ticket price isn't even that cheap."
Pros: "I like that I got chance to fly on airline that I will never fly on again."
Cons: "Girl Bye ✌"
Cons: "Cancelled flight in LaGuardia, they told me to take a shuttle to Newark for another flight, an hour shuttle ride, cancelled flight in Newark, had to get a motel, no reimbursement for anything, still waiting for a flight on day 2, this flight is delayed...still in New Jersey nowhere near Cartagena..."
Cons: "Flight departed early leaving me and several other passengers behind. Luckily they were able to put us on next available flight but it wasn't for another 5 hours (they even tried to charge for their error but eventually gave in after the line of angry customers that had also missed their flight). Then that flight was delayed 2 hours. Didn't get into Atlanta until 2:30 am!! Plus $50+ baggage fee each way. Low cost ticket ended up costing me more once I factored in time and money lost. I'll be sure to take my next flight on a more reliable airline."
Cons: "I booked mistakenly twice the same flight home from BOSTON to DFW. One was with JustFly.com amd the other via FlightNetwork.com. Spirit did not give me the refund I was asking for one (JustFly.com) because my husband decided to use the other. JustFly told us to deal with Spirit directly and Spirit told us to deal with JustFly directly. What an experience."
Pros: "Larger seats with more room being available even if it was an eXtra cost"
Cons: "Four hours of flight delay. Lack of personal item pouch on rear of seat in front of me. Carry on baggage few. Spirit airline website."
Cons: "I didn't like that my flight was cancelled! Instead of a refund we got a 50$ voucher, what the he'll is that. Had to pull a bunch of strings to get the airline to book our other flight through 4 different layovers. Ended up in Cartagena 12 hours late."
Cons: "Delayed flight and lost my other flight. And I had to go to another airline delta to reach my destination and they charged me $100 more."
Pros: "The time of the flight."
Cons: "The price. The Hidden fees. The seats. The staff. The most horrible airline ever. They should stop existing."
Pros: "The flight attendant on the way there was hot, and somehow i was placed in their version of first class, which wasn't anything special. I'm not sure if my seats reclined because It was "First Class" aka the second row, or because that plane was just better than the one on my return flight, which had incredibly small tray tables and unreclining seats in the tenth row."
Cons: "The fact that they emailed me 6 times to tell me the flight had been delayed despite the time only changing twice. This occurred both on the flight there, and the flight back. They clearly have issues that are relevant to their management, and not the airport or pilot's fault. Also the seats don't recline in the slightest, and the tray tables are too small for use as an elbow rest."
Cons: "2 hour delay did not offer any drinks to ease the delay"
Pros: "It was a nice experienece"
Cons: "Small, but still worth the price"
Pros: "Staff and crew were polite, friendly and competent in spite of a significant overbooking situation to solve (unless this is typical Spirit and they're just used to it)"
Cons: "We chose not to "purchase" seats so as to keep the flight price low. What I did not realize in that is how close we came to almost not having a seat. About an hour before the flight came the inevitable "we are overbooked and will compensate for anyone who wants to take a different flight". Shortly afterward came the announcement that the plane they were expecting was significantly smaller than anticipated and the last 30 people to check in who did not purchase a seat would be bumped - too bad so sad. Fortunately for us we had checked in right at the 24 hour mark and were not part of that group of 30. Bag fees are quite high and size limitations are much more stringent - we needed to use different suitcases so as to not exceed their maximums."
Pros: "The flight attendant's joke about the cold weather in MN. : )"
Cons: "The cold temperature on the plane."
Cons: "Delay after delay after delay... no compensation. Staff including pilot very unempathetic."
Pros: "By chance, I got an aisle seat. Also, you did not need to pay to use the bathroom."
Cons: "Prior to the flight, I was on a cruise. So, I did not have a chance to see their pre-flight e-mail or to print a boarding pass. So, I did not know that the cost of checking luggage would be double (an extra $50 for two) and that it would cost extra to insure that we had seats together. Also, I did not know that you had to pay to get water on the flight."
Pros: "Smooth flight"
Cons: "No food to buy"
Pros: "No TV screens was nice"
Cons: "They charge you for carry on. They charge you for snacks. They make refuse 4 other extra charges before flight check in. Then both flights were late boarding. Not impressed, Spirit."
Pros: "The cheap fare."
Cons: "Luggage cost,no snacks,personnel unfriendly"
Pros: "Initially I was placed in a seat with a woman who had a dog in her lap. I asked the flight attendant three times if I could move, finnally she placed me in another seat. Overall the quality of this airline is poor. $3 for a bottle of water."
Cons: "$3 for a bottle of water. No complimentary drinks. The seats had no room for my legs. Woman with a dog in her lap."
Pros: "I was not advised beforehand that they charged $100 for a carry on. I will never fly with them again."
Pros: "The crew was hilarious and was by far the best part of the flight!"
Cons: "Spent $180 for carry on's round trip. Would have been $400 if we hadn't been told before we reached the gate. I repeat, CARRY ON, not checked luggage. Tip: check in online before you fly out with Spirit, otherwise they nickel and dime you for everything: printing your boarding pass, carry on, etc. The seats are small, your tray is a joke, and your seat will not recline. Good luck!"
Pros: "That we arrived at our destination safely."
Cons: "That we were roped in to all the baggage fees. It cost more than other airlines. We were late departing San and when we arrived ORD late we sat on the aircraft for 1 hour an 30 mins. Before getting a gate.. Overall are experiencie was terrible."
Cons: "I could not believe all the hidden charges! I had to pay an extra $41.00 for my checked bag each way...and an extra $50.00 just to bring my violin on board!! I was not charged this extra fee on the outbound flight, so it was very inconsistent. Then, once you get on the plane it is VERY tight seating. Super uncomfortable. And I had paid an extra $15.00 each way to have a better seat. WOW, I really do not like Spirit Airlines at all."
Cons: "SEATS VERY UNCOMFORTABLE CAN'T EVEN HAVE A GLASS OF WATER WITHOUT PAYING FOR IT WILL NEVER FLY SPIRIT AGAIN AND THE PLANE WAS DIRTY"
Cons: "The extreme restrictions on luggage are very hard to deal with, and during the flight there are constant announcements for drinks and snacks for sale. Considering the base rate for a flight is only a little less than other airlines, and if you decide to pay for a reasonably-sized suitcase it's actually more expensive than other airlines, it doesn't make a lot of sense to fly with Spirit. It also feels like they're doing you a favor for even letting you on the plane, rather than grateful for your business. The entire Spirit experience drives me up a wall."
Cons: "The baggage charge was exhorbitant ($94 for 2 bags checking in before flight, then an additional $30 for bags at airport (total weight 90 lbs for two). Then paid $10 for my seat (WITHOUT UPGRADE)! Is that even legal?? Then not even free water or soda--$3 each. No entertainment at all. The worst airline ever. I will never fly Spirit again and will advise everyone I know who travels not to travel Spirit as the advertising is false with ridiculous hidden costs!!"
Cons: "Flight was six hours delayed."
Cons: "Everything. Flight got cancelled. Missed an international vacation and friends wedding."
Cons: "Have no idea why there were more flights between Chicago and Denver on Spirit, but the most likely cause is neo-liberalism and the decay of public infrastructure under several negligent mayoral regimes in Chicago. I wish more than anything that Spirit did not fly out of Chicago, at all, and instead Virgin or JetBlue (or both) had more departures. Whenever I'm stuck on Spirit I'm sure to complain to anyone who will listen."
Cons: "Severely disorganized. Delays were not effectively communicated to passengers. Instructions about delays were given only in Spanish not English. Offering a flight to Barranquilla with no reimbursement for bus back to my final destination, Cartagena was absurd. No water or refreshments offered in spite of all delays. Overall terrible experience and felt very unsafe. I would hesitate to fly Spirit again"
Pros: "Good Price Round trip if you have no carry on and no luggage."
Cons: "Everything is an addon Leg room is cramped The crew will let you know that nothing is free. Jokes were bad and stewardess was hard to understand even though this was a US only flight they put a foreign speaker."
Cons: "the worker saw me with terrible face and even they didn't explain me why my flight was canceled and they didn't help me anything . what they told me are just two things. refund or get another flight with another time .! . absoutely i did refund ."
Pros: "The cabin crew was very friendly and polite. The flight took off on time, and landed early. Kudos!!"
Cons: "The seats are too narrow."