Friendly crew kept coming by to make sure all was ok, provide additional refreshments, etc.
It was good. Last flight was delayed but I always say that is in God's plan
Red eye from San Diego. Temperature of the cabin was way too warm and the air duct flowed very little air.
Overall good, just screaming kids in the area the whole flight.
For the first time in a long time we had a flawless experience with Southwest. Both flights were early and no mechanical errors at all. We were shocked and pleasantly surprised 😮.
I stopped flying southwest a long time ago. I don’t care for their boarding process, especially when I have a family to try and seat together. The early bird check in made it so much easier. As long as you do that, it’s great.
Everything was very good. I will fly Southwest again soon!
Nice and easy. You can't go wrong with the value and quality or Southwest.
Flight was cancelled due to “inclement weather” even though all other carriers continued to operate as planned.
sw cancelled our flight 2 hours before we were to leave. Our bags were already checked. Only communication we had was a text that had a link to reschedule that did not work. When we finally got to front of line ticket agent said they could not get us on a flight until Wednesday. This was Sunday. 3 days. The. They stated since it was “weather” related they would not give us vouchers for food, hotel stay anything. So we had to book on a different airline costing us an extra $1000. Unacceptable.
We never made it on this flight because we missed our connection due to o delayed flight from Jackson.
Average seat comfort, a drink and chips were provided, early boarding because we checked a carryon at the gate was nice. Ticket pricing shenanigans, including fees to pick a seat, check a bag, and get food onboard - evidence the industry is reinvigorating last century’s strategies- destroys the experience before one ever arrives at the airport. It’s difficult to recognize any value or sustain loyalty in the end-to-end process making air travel more drudgery than pleasure.
Everything was great until I lost my water bottle and they can’t seem to locate it. I know I left it on the plane though.
Smaller plane for a longer flight than my first one. Doesn’t make sense.
Delta needs to step its game up get a more reliable internet service. Internet service was non-existent for this flight.
NEVER MADE THE FLIGHT BECAUSE DELTA SAID THEY CAN NOT
Another late night flight and MORE men belligerently drinking and yelling. I had to move from first to economy because they were so obnoxious and disruptive. Crazy to go from a cozy chair to cardboard when you were supposed to be in first. Delta allows was too much drinking which leads to belligerent behavior.
Flight was warm for first few hours and quite rough
Because I was moved to an exit row, the snacks in economy comfort, the selection of snacks was better.
The flight was an hour and a half late departing which was inconvenient
Onboard staff was courteous, helpful, responsive and friendly. The boarding process was disorganized, poorly communicated, and disheveled. Gate agents were yelling instead of using the PA system, didn’t communicate the timing delay of our flight, and created an atmosphere of chaos rather than order and communication. As far as I know, there was no reason for their. I would hate to see how it operated under extreme conditions. I’ve never seen United Airlines operations in such a state.
Baggage claim signs were not updated with my flight information, so I had to guess. The app wasn't updated either.
I almost missed my connection in Chicago due to having to wait on a gate to be open I am assuming. Having to run from E terminal to C terminal and I barely made it there before they closed the door. This may not be the actual airline's fault it's crazy how there is so little time between flight especially when they are placed so far apart in the airport.
Unbelievably smooth boarding at IAH and the flight attendants were top notch.
We flew business fares. Was amazing. However, the check in didn't offer business fares preboarding which is less hectic. 8/10 due to this. Staff compared to Canadian carriers go above and beyond. Would gladly fly United again.
First class ticket gets you a choice of chips or nuts. . Just like economy Southwest. Also no screen in the seats. This is first class???!
My experience on this United Airlines flight was highly uncomfortable, primarily due to two issues: Cabin Temperature: The temperature on the Boeing 737 MAX 8 was unacceptably high, feeling consistently around 80 degrees throughout the flight. This made sleeping impossible and significantly detracted from the experience. Seating Arrangement: Being stuck in a middle seat for a six-and-a-half-hour overnight flight compounded the discomfort. Moving forward, I will always purchase a seat assignment to avoid this situation.
All of the United employees I interacted with were professional and courteous. The aircraft was clean, the food on the flight was good. No complaints here.
I had very little time to change planes originally in Denver after my flight from Omaha. I had an hour and a half layover in Denver originally and my flight leaving Omaha was delayed an hour because they had to change a tire, which I can understand. When I reached Denver my other flight was late, fortunately, but I still had only 10 minutes to run about a mile through the airport to get to my flight. Again, fortunately, I am a healthy 71-year-old and was able to accomplish this feat. However, the stress was more than necessary to bear.
Late boarding by three hours. No Wi-Fi. No screens. Cramped seats. Sitting on the tarmac for 30 minutes after landing waiting for a gate. Delay in luggage getting to baggage claim.
WiFi didn’t work the entire flight. Very disappointing. Minimal food and options - sadly the state of current affairs. All other aspects of the flight were fine.
Given it’s a red-eye into Charolotte, we didn’t get any food. The survey does not include “N/A” so the rating will be skewed.
It went up and down at the right time and place. I’m happy with that outcome.
Flight was cancelled as I was in line for security. Next available flight got me to my destination 24 hrs later than the first. No refunds offered, just credit toward another flight. I booked with delta, got to my destination only 2 hrs behind my original flight schedule. Won’t be using American again.
It was a good flight - not overbooked and in time.
It was perfect in almost all ways. In fact it arrived early in both legs of my flight. The entertainment was marginal, but that was due mostly to the length of the flight. I love American!
Thankfully no connections off of this one on the day of the flight as it was delayed 90+ minutes.
Average - flew with Jet Blue internal and it was far more comfortable and better food and entertainment. Notable difference
A much better flight than our previous. The flight attendant took care of us and regularly checked in to see if we needed anything. Brought us drinks prior to the departure and then a couple more times. Totally makes the difference in how you travel when the crew is checking on their passengers. Great job on this leg of our trip.
Flight was delayed an hour. The pilot said we could deplane but that we wouldn’t be able to get back on. Luckily, my layover in ORD was 2 hours and it didn’t affect my connection. But a lot of people missed their connection and a handful of people elected to get off the plane. There were a lot of upset people and the American crew didn’t seem very sympathetic or accommodating.
Tiny seats, no entertainment, no amenities, delays, they charge for carry on and their allowed personal item is smaller than in other airlines.
The seats are tiny and they don’t recline. The planes are dirty and very small. You have to pay for carry on and even the personal item that you’re allowed is smaller than with other airlines. Flights are usually delayed and there’s no screens or any amenities or entertainment.
Flight was delayed but it was very smooth. Crew was very nice. Seats are uncomfortable but ok.
Decent clean onboard experience. Okay discount airline experience. Unfortunately, any customer service interactions are difficult and unhelpful. There is no service. Also, a premium seat only gets you premium boarding if you line up first. Once they start general boarding you must go to the back of the line. Not very premium
The delay was ridiculous because nary a word escaped from the gate attendant regarding our flight status. It was a complete joke.
Plane was down graded and I lost my uncharged exit row with more leg room. No mention or offer of refund from podium. Flight attendant was nice to explain this happens often and that I could request a refund via online form submission. I did this and have heard nothing back.
Although we received an email from Kayak AND the airline, turns out we were not on Frontier’s manifest for the flight. We had to purchase tickets at the gate. Not sure where this transaction fell apart, but it did. We are now disputing the charges for the SLC to PDX flight originally booked through Kayak.
Our flight was cancelled and I spent $800 on a replacement ticket. No refund was awarded other than the cost of my original Frontier ticket. unacceptable...
The worst experience ever!!! They canceled our flight when we arrived at the airport to check in. We asked why is it canceled they told us they don’t know. No apology, very cold and rude. We had to pay for another night at the hotel, we had to call out of work. We won’t be using them anymore in the future!!!
Flying Frontier was a nightmare. From the booking through Kayak, checking in, departing and arriving, I will never recommend Kayak or Frontier.
