boarding was late worst was going back LAX to SFO delayed not once ? but TWICE😡I was at the airport practically almost 5 hours of previous time , very inconvenient! i would have spend longer time with family , I was wanting to avoid TSA line? but it just got me to spend unwanted time @ d airport
Flight was delayed - we left at 11:30 pm instead of 10:30 and it was extremely inconvenient. It affected both the day of the flight and the next day
Very pleasant , a flight attendant Jo did a great job mixing me up a beverage and just brightened the trip .
Plane boarded and left on time or very close to the stated departure. Arrived on time. Staff was subdued. Could not hear the flight attendant too well. No announcement from the pilot which is always nice. Biggest complaint absolutely no little snacks! But the important thing is we left and arrived on time and we survived.
I don’t like it stuff not friendly and no one help for my mom she 82 years old lady I requested wheel chair but no one provided and no one help.
My 1.5 hr flight was 5.5 hrs delayed. We switched gates twice. We planed and deplaned once. Three total planes, two had “mechanical issues.” None of this even makes sense as the original plane was sitting at the gate since yesterday evening. Then when the second plane was finally brought to the gate from the hangar, it too needed repair. Don’t worry. They gave us a $12 foot voucher. All other flights in the same area of the terminal were hours delayed. It was an actual nightmare. This was after a few hours delay on my first flight a few days ago. And I thought that was bad.
At the Portland airport, Alaska Airlines has put in a system where you have to create your own bag tag, then put your own suitcase onto a scale to weigh it. The day we were there, the system was not working properly, and we kept on being told to go onto different lines so it took us approximately 45 minutes to check our bag in. I do not work for the airlines why am I subjected to doing this? How all these companies are shifting their work onto people who have paid good money for their products is crazy. And then the system that the customers are supposed to use don't work properly..
Spent 30 minutes in tarmac bcoz arrived earlier and crew nit ready for us. Told that the airport is being renovated so limited arrival space. 6 hours flight should have not two snacks but one major meal.
If there were movies it would have made the flight much easier.
I was in the middle seat in the last row but that wasn’t their fault. It is why I rated the flight as mediocre, also the landing was a little rough. The good was really good. The self service luggage belt at SEATAC stopped working right when I reached it. I was literally placing my bag on the small belt when the main belt stopped. I understand that it wasn’t just Alaska but the entire side of the terminal. It took the agents about 20 minutes to arrive at a game plan and it certainly wasn’t flawless but they arranged for our luggage to be taken to the plane the old fashioned way by hand. Understandably, the plane was late in leaving. The flight took the proper amount of time and instead of arriving at OAK at 1:45, we got there at 2:30. I took my time getting to baggage claim because I knew it would be late if it was there at all. Sure enough it wasn’t but there was an agent there to greet me and inform me about my luggage. Long story longer, they delivered my luggage to where I was staying which was an hour away from the airport. Alaska has instituted a delivery type tracking system through my email that kept me informed of where my luggage was the whole time. WELL DONE!!
Very smooth checking in our luggage with a super pleasant SW agent. I enjoyed a fun entertaining movie.
First time traveling on Southwest since bag fees were implemented. Usual good service. Just more expensive now.
It was a perfect flight in all aspects! Both legs!
Boarding process, crew were good. But the seats were so uncomfortable that was all I could focus on. I literally had to sit forward so that all 3 of us could fit in row. I will try to avoid Southwest in the future for any flights over 60 minutes.
Great flight, 47 passengers on a 180 seat plane. Stewardess was pleasant and cheerful.
Great experience flying Southwest. The crew was really kind and helpful, and very friendly with our toddler.
Plane late from DC to Austin 30 minutes. Crew made up much of the time enroute to San Diego.
Fine, but how to board on SW versus othrr airlines, is just lame. Goood staff though and all was solid otherwise.
For the first time in a long time we had a flawless experience with Southwest. Both flights were early and no mechanical errors at all. We were shocked and pleasantly surprised 😮.
Was as expected. Crowed planes. Too many carryons delaying takeoff. But the ride only took an hour and saved me a lot of time SFO is a not a great airport.
I was uncomfortably cold on the plane. Other than that it was uneventful and therefore as enjoyable as a plane ride can be.
Having to up charge for a seat assignment is not good. Delta can do better
Food was surprisingly good but the WiFi was not great
My flight was extremely cold. I had a jacket and a cover was left in each seat. The cover was extremely thin and I have a disability, fibromyalgia and arthrithis and AC air is the worst. I closed my vent and my husbands vent and it still was frigid. I asked the attendant if I could get another cover and she quickly almost dismissively and totally unconcerned stating, (I quote) (one per chair) and walked off so quickly that I didn't get a chance to explain to her that I literally have adisability. I didnt want to make a seen so I set on that flight for over 5 hours in pain, joints locking up and extremely uncomfortable. When my fibromyalgia flares up my joints not only ache but they will lock up also and it takes me days to get back to my regular self even though I take medication for it. I felt like it would not have hurt anyone at all for her to just give me an extra cover because I'm sure they have all types of medical issues in people that fly every day.
Not a "Delta" issue, but a JFK issue: We booked a connecting flight with 3 1/2 hours between to clearn immigration and customs. Our inbound flight (BCN to JFK) was on the taxiway 45 minutes which ate into our layover time. Immigtration was insanely quick with the CBP MPC app; however, clearing TSA (again, after we were ALREADY cleared in Spain on the inbound international flight) took over 95 minutes. This left us with 10 minutes before boarding the connecting flight (JFK to SAN) to walk to the far end of Terminal 4 and try to find food. We didn't find any food that could promise to serve us in under 10 minutes so we boarded the Delta flight after coming off a plance and an 8-hour flight knowing that we wouldn't be served any food on the next 5 1/2 hour flight. I feel like Delta needs to put pressure on the JFK TSA to open more screening stations (by our count, we saw only 5 scanners open and a line of - as we said - over 90 minutes. The insult is that we WERE ALREADY SCREENED through TSA, but as you come off one flight into the USA, you have to go through the whole process again. It seems like if you have a connecting flight, there should be a way to pass through immigration and customs without needing to return through TSA.
There are 4 flights in consecutive gates with about the same departure time. Two flights were boarding at the same time. One was delayed or boarding would be happening at the same time. I am not sure what Delta and LAX need to do to have a better layout at the end of Terminal 2
5 hours of delay that could've been much shorter if Delta had taken the 1 hour delay they imposed on the flight before boarding to run any of the plane checks required for flight to find the hydraulic issue that required nearly 3 hours to fix. $24 of meal credit buys a sandwich and a soft drink. Poor communication within the terminal about what gate we'd be re-boarding from and when we'd be re-boarding.
The entertainment and wifi mostly didn't work on this flight.
Terrible entertainment system - kept freezing and audio kept cutting out. Snacks were mediocre at best for a 5 hour flight.
I am still upset that my bag was lost on a recent trip to Rome ; we were inconvenienced and out €150 Euros ; delta has refused to reimburse us
