Pros: "Nothing. I’ll never do business with Delta again. Not even to make use of the $80.00 voucher credit they extended. Delta San Antonio manager Delphine is an awful representative of customer service, and a horrible person!"
Cons: "I should have never flown Delta."
Pros: "Crew was great very clean and comfortable plane"
Cons: "Food was very inapropriate for the hr"
Pros: "On time. Friendly crew"
Cons: "Reading lights did not power during first 40 minutes of flight. Had an aisle seat originally but after upgrading to comfort+ got bumped to a middle seat"
Pros: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Pros: "Good crew and amazing always ask if anything I needed."
Cons: "Had issues with specials meals requests. Was unable to get what was requested told both on originating flight, and returning light that its had not been loaded but the request wasn't there.."
Cons: "Delayed departure"
Pros: "Pilot and staff were informative and great"
Cons: "I was forced to upgrade to first class by Air France stuff in Athens which they Deceive me not telling me that the first class was not for the entire trip to JFK! If I was informed I would not spend the extra money to flight on an economy “seat” which was not comfy seats for the entire trip"
Cons: "Mechanical difficulty. Late Then missed connecting flight. 4 hours in a hotel. Then back to the airport the next day. Why can’t airline keep planes in good condition?"
Pros: "The ctew was awesome, super sweet and very acomodating"
Cons: "Its a flight to WV (my birth place).... it is what it is... smll planes, tight quarters and people who don’t get any of that and are not happy anout any of it"
Pros: "Seat was comfortable"
Cons: "Could have been a little cooler- was stuffy"
Pros: "The crew was amazing my daughter is still talking about how nice they were to her."
Cons: "Nothing at all!"
Pros: "The boarding was very quick"
Cons: "The flight was not comfortable and shaking as if it is about to explode"
Pros: "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
Cons: "The bumpy air. But you can’t fix that. Lol."
Pros: "Delta Flights are always enjoyable and the staff is always treats you with courtesy"
Cons: "The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading."
Pros: "Great service from ground and flight crew."
Cons: "Not comfortable on today’s packed planes"
Pros: "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
Cons: "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"
Pros: "On time. Clean."
Cons: "But cold but crew did find a blanket."
Pros: "Not much."
Cons: "The hand-me-down Southwest boarding group gates. The automated ticket readers. The whole de-personalization."
Pros: "Comfort Plus seating was good for the long flight, lots of choices for entertainment."
Cons: "Some crew members were rather cold in their manner, either disinterested or grumpy. Electric outlet didn't work. On screen entertainment touch screen was very difficult to use (unresponsive to touch)."
Pros: "Loved the roomy seats and the upgrade wasn't terribly expensive"
Cons: "Padding on seats are worn out. Very uncomfortable"
Pros: "Flight attendants were very helpful and gave us free headphones and adjusted our seats so we could sit together as a family. There were no delays to ATL just 48 hours after the power outage the regular scheduled flight schedule had resumed. Great Flight, Great Crew!"
Cons: "Everything was good."
Pros: "Excellent leg room. Comfy seat"
Cons: "Seat couldn't recline back. Was a little uncomfortable for a long flight. Chair had crumbs on it before I sat down-it was easily wiped away meaning no one had cleaned the chairs or looked at them beforehand. Absolutely freezing. Wearing long socks and boots and my feet still felt frozen by the end."
Pros: "adjustable head rest is great - being given a pillow is great - the plane was not too cold to sleep either (as they often are)"
Pros: "I asked for a change of seat at the gate and was given it. It really made a difference to be at the window."
Pros: "Pilots skill - it was raining hard when we landed"
Pros: "Courtesy. Efficiency The flight attendant was extraordinary. Coates"
Cons: "The first plane was a little old. Neither reading light worked."
Pros: "Fast and efficient boarding again! Most impressed!"
Pros: "Quick boarding, clean plane, comfortable seats, the flight departed and arrived on time."
Cons: "The landing was a bit harsh, we couldn't connect to the airplane WiFi, so we did not enjoyed the entertainment."
Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."
Pros: "Check in, gate, and plane staff all friendly and efficient. Plane clean and flight on time. Overhead space with full plane was no problem. Service inflight was quick and cheerful."
Cons: "Drop off in San Antonio always a mess. Traffic delays driving up to drop off. Security check 20 minute with no pre approval. Seats crowded. Snack choices predictable."
Pros: "They forgot the CC reader so drinks were free. The free GoGo media is cool."
Cons: "Flight was cancelled and rescheduled 3 times. Delayed. Tiny plane = uncomfortable and turbulent."
Cons: "The fact that my flight was delayed for the second time in the past week"
Pros: "Very attentative."
Pros: "singing crew member, especially nice for Mother's Day"
Pros: "The crew were very friendly; service was good Trip was pleasant Plane was clean and comfortable."
Pros: "Entertainment. Center was great"
Cons: "Boarding has been made so complicated it's a joke."
Pros: "Absolutely nothing, flight was cancelled after 6 hours stood in line for 4 hours only to be told there were no flights to get me to my destination."
Cons: "I had to wait at the gate for 3 hours due to the maintenance of airplane. Delta offered some snacks and beverages but 3 hours? I was so stressed out to wait 3 hours to worry to take a connect flight."
Pros: "Amenities, seating, plane was newer and nice"
Cons: "Stewardess didn't seem to want to work.wasn't attentive, seemed annoyed, by the time I could order breakfast in 31st class I only had 1 option left. Why wouldn't there be enough for all choices for all 1st class passengers?"
Pros: "Plane was on time, flight attendants were very pleasant. The plane was very nice and clean. Kudos to Delta"
Cons: "Everything was great."
Cons: "Flight attendants were very rude! I also it would have been nice to be told the wifi wasn't working!"
Pros: "Awesome stewardist (I wish I got her name) noticed that I was in a tight spot near a larger person and moved me to another location that was more comfortable."
Cons: "size of seats for larger people, I realize not much can be done."
Cons: "Because of fog my originating flight was 2 + hours late. I still could have made the flight if they had held it a few minutes. That did not happen."
Pros: "quick flight"
Cons: "it was sooooooo delayed. staff tried to be helpful and update us on what was going on, but they never gave us times. if you know what's going on, chances are you can estimate how long it will take. just let us know. it's better to be honest. i got on another flight."
The boarding process went very quickly, faster than I’ve ever seen boarding occur. I understand the need for efficiency, but the groups were called so quickly that there was a lot of chaos at the gate and people running through the airport. Then we all sat on the plane for a while, which seemed silly.
Pros: "Boarding was quick and the stewardess took good active care of us"
Cons: "Really by now, we know there is little reason to mask. The constant reminders and the threatening tone is unnecessary and quite annoying."
Cons: "First flight delayed 30mins due to crew rest issues."
Pros: "Transportation of my pet with no issues"
Pros: "No hickups"
Cons: "Wi-Fi wasn't working on this plane"
Cons: "The plane to Guatemala was the worst plane I've got in on"
Pros: "I’m alive"
Cons: "An hour late. 3 gate changes. Missed connection in Phoenix. Typical AA."
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Pros: "Seats were comfortable"
Cons: "Better route planning and time management"
Pros: "Flying is not fun… The seats are too close together making it very difficult to stand up to enter or exit the aisle!"
Cons: "Hot crowded late horrible"
Pros: "Attentive crew, generous drinks"
Cons: "I am not crazy about this plane. I had flat beds, but the ones that face each other in an awkwardly intimate way. Also miss the places to store the things I might need/want on the flight. All I had was the little drawer."
Pros: "Both flights on time. Boarding slow but organized"
Pros: "On time"
Pros: "the movie selection was quite nice"
Cons: "I have to run to get my connection flight"
Pros: "Flight was delayed. booked another flight through Dallas with a 150 minutes layover there. That almost wasn't enough as we had an unscheduled 1 hour stop in Austi . In Dallas I had to run from one flight to the next. The only reason I made was because the connecting flight eas also delayed. In rhe end we landed at SFO (instead of OAK) over 2 hours later than originally scheduled. To make matters worse, there was a backup on the Dublin grade, making the drive home to Tracy over three hours long. arrived at SAT at 4:30 PM CDT and arrived home in Tracy after 3:30 AM OFT. oh yeah, and my luggage didn't make it at all..."
Cons: "That I had to take multiple plans when I wanted a one time stop"
Pros: "The service was excellent and the flight on time."
Cons: "The seats have been refurbished In the narrow size."
Pros: "On time."
Cons: "No overhead. No crew interaction getting on or off plane. First time in 55 years no crew at door as deplaned."
Cons: "The flight was delayed 3 times and I missed a connection in Dallas so I had to get a flight with Delta, but the staff was very helpful getting me that flight."
Pros: "Boarding was easy and pleasant"
Pros: "I feel everyone was courteous and professional in their job. Nothing special happened that was outstanding."
Cons: "What I didn't like was the flight from SAT to PHX arrived 1 hour early and their was no gate to go to. Consequently we sat on the tarmac for minutes! There was no value in arriving early!"
Cons: "The aircraft was tiny and we were delayed"
Pros: "The aircraft was perfect :)"
Cons: "The new basic economy fair. My tickets were booked before this happened and I was requested to pay my carry on"
Pros: "Fast flight."
Cons: "Hours of sitting without free Wifi and flight attendants that could care less. Also the small print in all of AA’s ticket deals and what they really don’t offer."
Cons: "Plane was cold, seats old and uncomfortable"
Pros: "Amazing flight..,......... Great service"
Pros: "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
Cons: "Nothing to complain about. I was satisfied with this flight."
Pros: "I took American's first direct flight between Philadelphia and San Antonio. It was a nice plane, good service, and amenities for a cost. Love that the plane had plugs!"
Pros: "In spite of adverse situations the counter staff was extremely helpful"
Pros: "Boarding and flight was on time."
Pros: "The flight left on time, there wasn't a lot of fuss about overhead space and we arrived early."
Cons: "They didn't offer any snacks...no pretzels or cookies."
Pros: "Every thing. I am not rating it as excellent only for the 'Maxim' : "There is always scope for Improvement""
Cons: "Nil. No complaints what so ever."
Cons: "air conditioning did not work well. heat was coming into the plane from the windows."
Pros: "On time, staff at gate and on plane friendly and courteous."
Cons: "No plug for electronics. Seats crowded with heavy person next to me."
Pros: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Water and orange juice was offered even for a 45 min short flight."
Pros: "Punctuality and clean plane"
Cons: "That I bought a ticket for British Airways and found out that American was my carrier to Dallas as well as Paris."
Pros: "Flight was on time"
Pros: "People were nice about screwing us ocer."
Cons: "We boarded on time. But then we sat outside forever because apparently they had too much fuel. Then we left 40+ minutes late. Then when we got to Dallas our fate was taken. Then I missed my flight. Then they offered NO support. They would not pay for a hotel and I'm presently sleeping on the airport floor. WORST EXPERIENCE EVER AND I WILL NEVER FLY AMERICAN AIRLINES AGAIN."
Cons: "Boarded small plane too early Air conditioning did not work...sweated whole flight No beverage service seats too small for an adult, and I am only 5'-5""
Pros: "The seating was good."
Cons: "Even though the weather caused issues, i felt that we were treated poorly. I wound up having to sleep in an airport. Never had to do that before. There was no empathy for our situation whatsoever."
Pros: "I am going to miss the old MD80's when they are gone."
Cons: "The lack of leg space didn't know it was that bad."
Pros: "Flight much better organized, seat more comfortable"
Cons: "Flight from San Antonio to Dallas had an excellent entertainment selection and entertainment system, despite being an hour flight, but the flight to Madrid was far more lacking."
Pros: "There was entertainment on the flight"
Pros: "Crew were friendly and helpful"
Pros: "Plane was amazing! As always I will wish for more leg rim due to being tall. The food was wonderful and the entertainment was well varied and contained several new releases."
Cons: "Leg room!!!!"
Pros: "The female crew member was a bit abraisive. The wifi didn't connect to my phone."
Cons: "Better wifi connection"
Pros: "On time"
Pros: "Good service in business class, comfortable seats."
Cons: "No complaints"
Pros: "Plus seating was wonderful. Very comfortable."
Cons: "Could have used more water."
Pros: "Overall I had a good flight. I do not have any complaints."
Cons: "No complaints."
Pros: "Even though the flight was delayed the captain and crew made great effort to get everyone on and off as fast as possible. Crew was very nice."
Cons: "Flight was delayed due to weather but there wasn’t much anyone can change about that ."
Cons: "They dont accepted the seats Im requested before, when you charger $ 15.99"
Pros: "Delta customer service rerouted me to an American Airlines flight that got me in only 4 hours late."
Cons: "If I'd kept my original flight I'd have been over twelve hours late."
Pros: "Smooth flight"
Pros: "Some of the attendants offered me one of the bigger seats since I'm a big guy."
Cons: "The main flight attendant wouldn't allow it since I didn't pay for it."
Pros: "Jet Plane"
Cons: "No entertainment. No charging point for personal device in today's age. Seats that can't get any smaller, yet, still does. Seats that barely recline and yet have to be brought upright during take-off and landing. Maybe common theme between airlines, but, it stands out. Salty pretzels probably the poorest choice for free handout snacks. No choice of course."
Cons: "United's flight was delayed five hours going to Nashville and on the return flight was delayed over an hour. I have yet to be on a flight with United that was on time. I've learned my lesson and will NOT fly United again."
Pros: "Good on time flight"
Cons: "Flight attendant was short and not friendly. She would accentuate every announcement as if we were in first grade and not listening to the teacher. (Put ur bags UNDER your seat.) every time."
Cons: "No beverage offered during the entire flight. Plane was on the runway for about 40 min prior to take-off. What a waste of time!"
Cons: "Plane hot and crowded"
Pros: "No issues and it was on time"
Cons: "Not applicable"
Pros: "Mas o menos"
Cons: "En el manejo de mi maleta me rompierón una de las ruedas de la maleta."
Pros: "The flight attendants were top notch."
Cons: "It was a very nice flight."
Pros: "Staff very courteous & very helpful with a smile!!"
Cons: "I've nothing to say that we disliked."
Pros: "Cleanliness, Everything"
Cons: "Nothing wasn't really comfortable"
Pros: "Everything its gteat"
Cons: "NO INTERNET OR TV"
Pros: "Despite the recent incident United Airlines strives for ultimate customer service. There ancillary customer amenities truly are way above any other Airline that I've experienced in The Last 5 Years. When you first class and have access to the United Club room it is truly a very comfortable experience."
Cons: "Nothing everything they did was amazing"
Pros: "Everything went fine and they sorted out a spot for me to sit even though the flight was overbooked"
Cons: "It was delayed a day"
Pros: "People were friendly."
Cons: "Instead of beginning to board the groups the agent decided to hold up the lines to fix or maybe even find a passengers name. I know how that push off is and it seemed that we were past our boarding time and I actually had a connecting flight at my arrival destination."
Pros: "Everything was wonderful"
Cons: "The monitors inside the plane didnt indicate the current location of our flights as other airlines do inside their planes."
Pros: "Staff was nice"
Cons: "Uncomfortable plane"
Cons: "Small plane, no TV"
Pros: "It was on time staff was professional and friendly b"
Cons: "Called customer service and lady was siper rude!"
Pros: "Nice staff and comfort."
Cons: "I didn't like that when I got on and off my flights. When I asked for help because I am deaf and mute no one would escort me to the planes cabin or the right gate. Had to ask 3 different gates which way do I go because I cant hear and I was upset because I thought I wouldn't make my flight. My wife made sure that they put on my information in the system that they would help me, but I guess it doesn't work like that. In future I will make different arrangement so that I can get the help I need."
Cons: "Lost my luggage and no response, All my clothes, medicine, cosmetic in the bag. Please rush it . You guys spoiled my trip."
Cons: "Our flight was delayed and we almost missed our connection. Our baggage was not at our destination and the flight attendant at the counter was rude and barely helpful."
Cons: "Flight attendees were very rude and the flight from Chicago to Louisville. The plane was delayed by an hour for maintenance, the plane was disgusting, very dirty and nasty."
Pros: "United greeted at check in at airport"
Pros: "The fact that it was actually on time and flight went according to plan."
Cons: "Seats uncomfortable with very little room."
Cons: "My flight was canceled numerous times. The only good part was that, after the 1000th cancellation, I was moved to a non-stop flight.My flight was canceled numerous times. The only good part was that, after the 1000th cancellation, I was moved to a non-stop flight."
Pros: "Flight on time."
Cons: "Seats uncomfortable"
Cons: "I was unable to make the first flight and called a week in advance to change the first flight. I understood I would lose out on that but wanted to keep the return flight. I planned to buy a one way ticket out. Kayak and the airline both refused to assist and affirmed I would lose the return ticket if I failed to shoe for the initial flight. I had to buy a whole new round trip ticket."
Pros: "The flight attendant gave our baby a banana, which was super sweet."
Cons: "The flight was delayed for an hour and they turned off the AC for 20 minutes of that, which got uncomfortable."
Cons: "Paying for my bag"
Cons: "The customer service was bad. Downgrade the plane and couldn't get ud a flight tell the next day."
Pros: "The crew was very helpful and pleasant."
Cons: "Seats really should be able to recline."
Pros: "It was easy to board and it was nice to be able to check in online ahead of time. My boyfriend was fortunate enough to pull down his tray and have the Lucky Seat so we did get 5,000 free miles out of it."
Cons: "There was no outlets on the plane, or wifi. The seats didn't recline and the flight attendants were "flighty""
Cons: "Flight left hour and a half late because of scheduling problems so we were without a pilot, but we spent that whole delay boarded on the plane----thankful it was mostly empty so we could spread out, otherwise it would have been miserable."
Cons: "If sike they can't change my flight so i don't like spirit airline!"
Pros: "Great crew"
Cons: "The panel on the wall next to my seat was broken and hanging off. Didn't inspire the confidence I like when flying. Also, still not a fan of paying $47 for a carry on when I would never expect to do this after purchasing a flight with another airline."
Cons: "Everything. I'm never flying Spirit again. My vacation was almost because they have no idea how to run an airline. Plus, their baggage fees are ridiculous. I'm telling everybody I know to never fly Spirit."
Cons: "Long time to get boarding pass"
Pros: "I didn't get a chance to book"
Cons: "So I checked my suitcase and the terminal employee who checked me in tells me I have to hurry to flight (30 mins to board). I get there before boarding and the counter kid says he sold seat to someone else. Why didn't baggage taking employee alert me to this before? That my seat was sold? Really?"
Pros: "There were flies on the plane, people fighting in the back. Boarding was a nightmare. They charged $50 for a carry-on luggage. Will not Fly this airline again if I can help it."
Cons: "They cancelled flight with no help with an alternative same day arrangement"
Cons: "was not notified of any delays until I was boarded onto the plane. Had to reschedule my flight for this morning instead of last night because my flight was delayed until 3:30 am"
Cons: "Spirit cancelled our flight without telling anybody. So nobody found out until they got to the gate...where it still said delayed....yeah, delayed for forever."
Cons: "spent more time in the plane on the ground than in the air and was left on the dark as to why."
Pros: "good professional service..."
Cons: "no one speaks Spanish and a lot of the customers did not speak English....please dont forget your Spanish language customers..."
Pros: "Nothing tangible about the flight. Though the attendants were nice and didn't have a problem with people overall."
Cons: "Nearly everything....and I'm not the only one. The whole flight iscompletely upset with the whole experience. #1 Checked bags are overpriced and way too many bits and ifs #2 The seats are old and not too comfortable...padding is poor #3 ZERO!!! Entertainment #4 Poor service from management (our flight has been delayed over close to 4 hours now and #1BARELY ANY COMMUNICATION #2 MISCOMMUNICATION #3 NOT ONCE A SERVICE has been offered to ease the inconvenience (everyone's hungry, upset waiting etc) I dare for anyone to suggest that this is the cost of flying an Economy flight. I have flown JetBlue and Delta and those 2 guys are OUTSTANDING. (Bags included/Descent snacks/Starbucks coffee/Entertainement 10/10 with free movies on demand!) I Will NEVER Board SPIRIT AIRLINES AGAIN until they give an entire update to their Airline and Airplane service and craft."
Pros: "Honestly, nothing."
Cons: "Flight was supposed to leave at 830 am but didn't leave until 1130 because they didn't have enough crew for us to board. Lack of planning in your part does not make this okay. Finally board and there is trash and gum in some of the seats from the previous flight as well. Crew was very nice."
Pros: "The seating was roomier versus the last time which was four years ago. No issues and flight was early."
Pros: "At least the plane was a newer model."
Cons: "I don't like trying to figure out if Spirit is really a good deal. I do not like being asked to buy everything over and over. I don't like surprise fees. It cost me $120.00 total to have two checked bags for me and my wife so I'm thinking, go with someone else next time. Both my departing and returning flights were delayed an hour or more. Not worth it! I'll pay extra to avoid this next time."
Cons: "i was seated next to a women that clearly needed two seats. when she boarded someone should have seen this . I was stuffed into a seat and couldn"t move for my 21/2 hr flight. I didn"t want to make a sene but Really? BETHIE DAYTON"
Cons: "Seats are horrible. I was in pain entire flight. Will never fly with your airline again."
Cons: "luggage fee: excessive + not informed of prior to check-in fee to change flight was $120; again excessive (a fee is acceptable, but it seems at this point that spirit just wants to rip off customers) desk did not take cash; required pre-paid debit cards which charge $5.00 service at the desk was appalling"
Cons: "I lost close to 25000 miles several years ago, plus I will not pay an annual fee to have their credit card."
Pros: "have a lot of points on other airlines but was not traveling for work and a family member booked me on this. shocked by the delay but especially shocked by how rude one of the crew members was... seemed to be the norm/no other crew member said anything. astonishingly bad"
Pros: "Flight attendes were very gd and nice"
Cons: "Up charged for every. They charge for water"
Cons: "Online check-in did not work, app check-in did not work, kiosk check-in did not work. Despite efforts to save money, I was forced to pay over $110 in additional fees. Service counter attendants were not friendly. I asked if I could fly standby on an earlier flight since I had gotten to the airport 4 hours early. I was told "This is not Southwest, you can't get on an earlier plane without paying $120 for it". Flight was changed to a new gate but wasn't updated on the monitor. I had to check flight aware to see what gate we were at. Flight attendants were rude and boasted about being the youngest flight crew in the sky, which is nothing to boast about. There are many veterans of the sky that exhibit amazing customer service and flight expertise. This Moto degrades those who have spent 20 + years in the sky making sure we are safe and comfortable. I would rather have a former fighter pilot with combat experience flying my plane. So spirit airlines, do I think you being young is an advantage over the other airlines, No. I care about customer service and safety. And I have yet to feel that from your airline. From the check-in counter to the flight attendants, the staff treats customers without respect and then charges you for it. I'm done."
Pros: "the price at first"
Cons: "seats wouldn't recline. had to pay for drinks and snacks. poor seat - metal bar with little padding in lumbar made for great discomfort for me - who has a bad back. had to pay extra to get boarding pass online. spend two hours trying to get a boarding pass - failed internet and thirty minute wait on phone. lots of hidden costs that didn't show up in the kayak report."
Pros: "Boarding The flight Good if no luggage"
Cons: "I got conned along with I'm sure a lot of people the first time flying with Spirit. A "personal item" doesn't mean carry on two separate things and had to pay over half my ticket cost in luggage fee. If you have luggage makes absolutely no sense to fly spirit stay away. Don't like the advertising on flight, but you. Get what you pay for."
Pros: "Dont know it was cancelled stating the probem...was the plane coming into Baltimore was delayed due to weather out of Florida however every other airlines planes flying in from Florida made it in and ON TIME! Other passengers were told plane wasnt full and thats what Spirit does..CANCELS empty planes last minute"
Cons: "I got to the airport to check in on Spirit 1 1/2 hrs early only to learn at the counter my flight was cancelled! Informed by the VERY rude agent "come back tomorrow same time and maybe you can leave then"! Had to book another flight on a different airline at $$$ to make home. Will never fly SPIRIT again"
Cons: "This airline is the absolute worst. The staff that checks you in are miserable and extremely unhelpful."
Pros: "Didn't live up to the negative expectations I read in reviews."
Cons: "No complimentary snacks. That's what people look forward to when they fly."
Cons: "Always delayed, always."
Pros: "Nothing bad happened on the return trip."
Cons: "Let's start with the cancellation of my flight from FLL to NYC. You alert me at noon that my 4 PM flight will be cancelled. Thanks, I swear I hadn't booked off early from work and made my way up to FLL so I could beat the holiday weekend traffic. But it's not just my flight to NYC was cancelled, you didn't have any flights leaving South Florida to NYC, or Philly for that matter (trust me, I asked) for the customers who were stranded. So myself and the friendly employee at the front counter finagled me onto an 830 flight to beautiful Atlantic City, where I could then catch a Greyhound to Manhattan later that night. Well, instead of catching that 8:30 flight, it gets bumped until 11. Beautiful. I land in Atlantic City, with a bit of time before my Greyhound because I didn't want to cut the original 11 PM arrival time short, which seeing as I landed around 2:15 AM seems like it was a great decision. I guess I did luck out that there was another Spirit flight to NYC from Detroit that was rerouted to Atlantic City, who you rented a bus for. I managed to catch a ride on that bus with the passengers who were stuck in AC for 2 hours and made it to LaGuardia at 4:30 in the morning. Throughout this whole process, there was nothing done to try to make the journey more enjoyable. I would've settled for a couple of drinks on the plane to be honest, it would've shown some effort on your behalf. So no, I did not enjoy my flight up there. And the fact that my positive statement above was that literally nothing went wrong is meant to be read as a damning indictment of the service I was provided by your company."
Cons: "modular pricing Uncomfortable seats Not enough space in plane Expensive carry on bag policy Surprise charges to pick seating"
Cons: "Our flight back from Baltimore to ft lauderdale had us sitting in the plane with no air conditioning for 1 1/2 hours and no ability to get off plane. We waited for a part to be delivered and installed. We should never have been boarded onto plane. I will not choose this airline again."
Pros: "The flight confirmation code Spirit gives out doesn't work when you try to pay for bags or get your boarding pass. No person answers Spirit's phone line to help you figure it out. For the most part there is a lack of directions and some of the directions are wrong."
Pros: "Flight cancelled. No reason except "weather" no other. Ruined the whole trip obviously Lesson learned- NEVER book on spirit if you value your time."
Cons: "As above"
Cons: "Nothing was complementary. Uncomfortable seats."
Cons: "Almost are charging for the air you breath. Never flying with them again because I refuse to be charged for a carry on that I'm personally carrying on. We also had a delay (thunderstorm, not their fault) but it made the whole crew very disorganized"
Cons: "No flight updates at gate. Delays with no explanation. Bag fees. No in flight movies."
Pros: "Departure and arrival right on time awesome"
Pros: "I went into this with very low expectations. They went a good deal above my low expectations."
Cons: "I would not recommend checking a bag although I didn't. I had a fairly big backpack and they let me consider it a personal item."
Cons: "Really late departure without knowing why. We were left unsure if the flight would take off and given the option for a refund or get on the next flight the next day"
Pros: "Quick flight. Ask nice people"
Cons: "Paying $5 more for my seat"
Pros: "Prompt smooth flight"
Cons: "On time"
Cons: "It took us an hour to move after boarding the plane."
Pros: "Good for people that are going on a 1-2 day trip."
Cons: "The price of the flight is cheap but the quality is also cheap. The seating is very close to eachother and really doesn't matter what size you are, you will be brushing arms with the passenger next to you. That's how really tight it is. And they claim that you are paying less but in reality you have to pay for any type of baggage that is not a purse or bookbag. Which they should mention loud and clear when purchasing online because at the airport, many people didn't know what was acceptable and they were at the terminal having to pay an extra 100 dollars for one little suitcase."
Cons: "The cold I caught while traveling."