Pros: "Nothing. I’ll never do business with Delta again. Not even to make use of the $80.00 voucher credit they extended. Delta San Antonio manager Delphine is an awful representative of customer service, and a horrible person!"
Cons: "I should have never flown Delta."
Cons: "Mechanical issue put us out late, then weather kept us circleing for another 45 minutes. Spent the night at msp had to fly out the next day to final destination."
Pros: "On time. Friendly crew"
Cons: "Reading lights did not power during first 40 minutes of flight. Had an aisle seat originally but after upgrading to comfort+ got bumped to a middle seat"
Cons: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Pros: "Delicious food for coach"
Cons: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Pros: "It’s nice to be in a plane fitted with modern conveniences. Great entertainment options."
Cons: "I didn’t have a window at all. The staff didn’t offer any snacks to us. My bag was the only one that didn’t make it while I had a plenty long layover."
Pros: "The crew was beautiful and very hospitable and friendly. Loved the movies on board and snacks."
Cons: "Nothing, Delta is the best!"
Pros: "The crew was friendly."
Cons: "My reservations were messed up and I had to wait for another flight to my final destination."
The boarding process went very quickly, faster than I’ve ever seen boarding occur. I understand the need for efficiency, but the groups were called so quickly that there was a lot of chaos at the gate and people running through the airport. Then we all sat on the plane for a while, which seemed silly.
Pros: "Boarding was quick and the stewardess took good active care of us"
Cons: "Really by now, we know there is little reason to mask. The constant reminders and the threatening tone is unnecessary and quite annoying."
Pros: "Fast flight"
Cons: "Boarding and deboarding takes too long. If you H‑E‑B a full flight in Covid, social distancing is a joke while deboarding the plane. It was a waste of time."
Pros: "ABSOLUTELY NOTHING"
Cons: "Flight was delayed over 3 hours because they had No crew to operate the flight! Such poor customer service on Americans part as well. No answers and rude agents when you tried to ask any questions"
Cons: "The plane to Guatemala was the worst plane I've got in on"
Pros: "I’m alive"
Cons: "An hour late. 3 gate changes. Missed connection in Phoenix. Typical AA."
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Pros: "The crew was great, the pilot was talented and the on boarding process was quick and smooth."
Pros: "Flying is not fun… The seats are too close together making it very difficult to stand up to enter or exit the aisle!"
Pros: "Attentive crew, generous drinks"
Cons: "I am not crazy about this plane. I had flat beds, but the ones that face each other in an awkwardly intimate way. Also miss the places to store the things I might need/want on the flight. All I had was the little drawer."
Cons: "Not delay the flight causing me to not have enough time to connect In Frankfurt."
Pros: "Plane was amazing! As always I will wish for more leg rim due to being tall. The food was wonderful and the entertainment was well varied and contained several new releases."
Cons: "Leg room!!!!"
Pros: "I was given an economy plus seat when I reserved my seat, after calling the airline. It was a nice surprise."
Cons: "I wasn't able to access the movies through the UA app on my phone. I never found the right link."
Pros: "Overall I had a good flight. I do not have any complaints."
Cons: "No complaints."
Cons: "They dont accepted the seats Im requested before, when you charger $ 15.99"
Pros: "Delta customer service rerouted me to an American Airlines flight that got me in only 4 hours late."
Cons: "If I'd kept my original flight I'd have been over twelve hours late."
Pros: "Some of the attendants offered me one of the bigger seats since I'm a big guy."
Cons: "The main flight attendant wouldn't allow it since I didn't pay for it."
Pros: "The quick flight."
Cons: "The crew. It was obvious she does not like her job. She seemed as if the people are an inconvenience and everything was so repetishous."
Cons: "Same thing, we weren't seated together like I thought I had booked the seats."
Pros: "There were five flights out of our gate and we couldn't hear who was supposed to board because three people would be cross talking at the same time. All united flights."
Cons: "Notices of the delayed flight ahead of time -- no notice was given until the original time of departure, when there was no plane in sight, so everyone was standing around wondering what was going on."
Cons: "It was great! Left 5 minutes early and arrived 30 minutes early! My bag was waiting for me when I got to baggage claim - no waiting!!"
Pros: "The crew was amazing once we got to the gate! Line to check bags was very long and slow as there was only one clerk but within about 15 minutes, 2 more clerks showed up."
Cons: "Seats were not comfortable. I was fine but my elderly Mother was pretty uncomfortable. That would be my only complaint!"
Pros: "Crew was friendly and helpful."
Cons: "Seats were hard, there were no entertainment options, and there were no complimentary refreshments."
Cons: "The rep. at the baggage drop off was being unnecessarily unkind. Though she did not attend to us, it was obvious to all those in line she was upset. She gave her co-rep. attitude &created a very uncomfortable environment. We do not know either of their names. The negative rep was the AfricanAm lady."
Pros: "Left ahead of schedule, got to destination ahead of schedule and the pilot and his staff were true professionals that kept us informed. I flew Frontier two weeks ago, same destination and had a 30 plus minute delay, this made up. AWESOME! Thanks Frontier."
Cons: "N/A"
Pros: "Nothing."
Cons: "Frontier has mastered the art of a cheaply run airline that nickel and dimes you to death with extra fees for EVERYTHING. The Airbus A319 was equipped with hard shell seats with a tiny flip down tray large enough to barely hold two plastic cups with the tightest seat pitch I've ever encountered and rigidly upright non-reclining backs. They made Lufthansa seating a Cadillac by comparison. The tall guy behind me's feet stick out between my feet because he literally had no where else to put them. It's as if they tried to make the plane as uncomfortable as possible. I've flown across the Atlantic in a military transport on nylon webbing seats that were far less painful. There's a fee for baggage, even carry-ons, and for everything in the cabin, including water. The fares aren't cheap either, but I had to get to OKC for the weekend and American and Southwest were fully booked. Only Frontier had seats available, and now I know why. If it's too expensive for you to fly a decent plane, Frontier, just shut it down and save the traveling public a lot of aggravation and discomfort. if it's a choice between Frontier and the bus, take the bus!"
Pros: "Cost of the flight"
Cons: "Not clear explained or told at all about purchasing a seat. Still cheap, but would be nice to have all details clear and out in the open."
Pros: "Lovely pilot and crew"
Cons: "I am extremely disappointed in how the repeated delays were communicated with waiting customers. It seemed dishonest. We were delayed by over four hours, but in a way that kept us all sitting near the gate, not knowing what would happen. People were visibly upset, hungry, uncomfortable."
Pros: "Nothing"
Cons: "When we arrived, no one was at the counter until 1.5 hrs later. Then we head to gate and boarding was very unorganized. Then in flight, flight attendants we’re rude, plane dirty."
Cons: "Spirit airlines is a joke. The seats are very uncomfortable, and they do not recline. Torturous."
Pros: "It is a discount airline - and a good performer in that mix."
Cons: "I am not a big fan of the nickle and dimeapproach."
Cons: "Not enough leg room. Water and small snacks not complimentary"
Pros: "NOTHING! HORRIBLE EXPERIENCE. LOOK ELSEWHERE."
Cons: "waiting in the airport for 9 hours for the plane to depart. originally scheduled for a 7:15am departure and the plane departed at 4pm. there was no message prior to advise customer of a delay in flight. Poor communication at the boarding gate. When we landed in Detroit we had to sit in the plane for 20 minutes for a gate to open. Pilot said this would take 5 minutes. the whole experience with Spirit Airlines was a disaster. i plan to look elsewhere in future flights."
Pros: "The fact we didn't sit on the plane for an hour after boarding on time so they can kick people off the plane for over booking like they did on the way back."
Cons: "I got an email at 8am saying my flight could be delayed but should show up on time. My flight was at 4:55pm so great start there. So I show up an hour and a half ahead of boarding, which is on the latter side for me. Security lines weren't very long, they just took their time which wasted everyone else's. I get through that line, look at the departure board - wait IT'S ON TIME?! They start boarding soon if it's on time and it's a further gate so I run down there and guess what? Delayed an hour. Okay, that's fine. Go grab something to eat, come back, settle in for a little bit, board - on my sweet way. Go grab some food quickly, come back - another hour delay? What the heck? I must've missed an announcement. Guess I should plug in my phone for the wait, I expected to meet some friends and potential clients layer that night, communication is key. I misplaced my charger, no big deal just went and got one of those power rods (highly recommend) and come back - ANOTHER HOUR?! That's pretty insane. One of my friends flying from Dallas that departed at 7:30 could be up in the air before I am. Step aside, give him a call to update, call potential clients letting them know I will be delayed getting there. No issue. Turn around - my goodness well what do you know, another hour! At this rate I call my hotel, because I can't lose my reservation if I can't check in on time. Hotel was the waterfront crowne plaza (another highly recommended item in this review by me). I plant in my seat, set my roots, meet a few nice people. Figuring I'd kill some time by meeting some great people. Met a family from Detroit and got some awesome food recommendations. Randomly over the speaker - we have another delay - another HOUR delay. Well this is just turning into a horror story, will I ever get there? Should I request a new flight? My buddy in Dallas departed 3+ hours after I was supposed to, and was up in the air already (he landed before me too). At this rate I cancel my meeting. We board, we take off, we land. Woman sitting next to me was nice. Plane didn't crash. Just landed in Detroit about 7+ hours later than expected. All in all, don't take spirit. Looking at prices they are the cheapest, not by a huge margin though. Pay the extra 70 or so dollars to take another airline. Even if it's $150 dollars more, take the other airline. They want to charge you 65 dollars for a carry-on. Their website was created by a 12 year old. Simply getting your boarding pass includes cross and up sells that make the process 10x more frustrating, especially when you know what you're dealing with on the second flight back. (By the way spirit if you can read this I'm a consultant for advertising, digital media, and UI for e-commerce - I can help you with your terrible website and the offers that come along with it) Just take the other airline, any other. It won't save you money most likely, but it will save you a lot of headaches, time, and embarrassment."
Pros: "The plane didn't crash."
Cons: "The flight was delayed 2 hours for "weather" even though we were going from Las Vegas to Dallas TX and there was no weather problems preventing other airlines from departure... I had a connecting flight which my layover was originally set for Detroit but it was switched to Dallas last minute... the seats were dirty and filled with food and debris from previous passengers, I had to wipe off my seat before I sat down... I think of all the flight attendants on my first flight only one was pleasant and professional as a flight attendant is expected to be... the 2nd flight was a little smoother in the since that the flight attendants were warm and welcoming however After a long day of traveling and flight delays I wanted to rest and I immediately noticed the seats did not recline not even a little, and the tray tables were the size of an iPad mini... it was very hard to get even a little comfortable for the almost 5 hour flight.. it was very uncomfortable.... then there's the baggage fee. $57 for a carry on I would rather pay the extra $57 to fly with a better airline... and to get to the airport and be told that they only accept cards for baggage fee no cash... who doesn't accept cash?? Especially in a place like Vegas. It was unbelievable.. but they conveniently had atm like machines that can turn your cash to card for a $5 fee.... it seems like they advertise the airline to be less expensive than others but in reality they're not!! They nickel and dime you with all of these fees to the point that you eventually end up paying the same price it would cost for a better airline only difference is you pay the same price and still get crappy service... I would never Spirit again. That was my first and last time, and I definitely wouldn't recommend it to anyone else."
Cons: "On the flight back, my flight was delayed several times, creating a problem for me with someone being available to pick me up upon arrival! This was due to the timing of the incoming flight. I will never book on Spirit again. They didn't even offer any compensation for such a inconvenience."
Pros: "No delays. Everyone was friendly. The flight was easy and comfortable."
Cons: "All their flights were delayed that day, so my red eye flight ended up "really" delayed. I waited 4 hours in the airport and the the flight was delayed by over 3 hours as well. Then after all of that, they offered not even water (for free) on their four hour flight. I understand delays happen - but consider offering a little something to your customers when this kind of event happens!"
Pros: "Nothing"
Cons: "Crew was very rude to one of the passengers seated behind me."