Boarding crews are idiots. They said first baggage is free. Then they wait for last minute to charge $60 dollar. When I ask why you charge $60. She threatened you going to miss the flight. Finally I paid.
The flight was very good. On time going and coming back. Staff very nice. Boarded early and flights coming and returning were on time. No problem with picking up bags checked in at either airport.
The seats are not comfortable when on a flight longer than an hour. To get a seat that reclines you have to pay an additional $16. I also didn't like the fact that if you have a bag to check that has to be done at least 18 hours before your check in. I had a 7 am flight and was charged an additional $5 because I checked my bag in at 11 pm the night before when I was checking in for my flight. Made sure I checked my bag a day ahead on my return flight to receive the discount
The 5 1/2 hour delay to get another plane when ours was damaged was very tiring and fellow passengers with children were at their wit's end, which made it uncomfortable for all of us. The staff was trying to be helpful but the updates on the delay were NOT accurate, so we didn't know we were waiting for that long until we had been at the gate for 2 or more hours. Other arrangements could have been made on our part if we had that knowledge earlier.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.
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