Did not provide special meal although I called ahead to request it.
The headphones weren’t working and boarding at Addis was very poor. They should have more personal when checking before the Gates
The crew members are very friendly, always smiling and attentive.
The entertainment system needs an upgrade. Touch screens unresponsive.
The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled
Well there was no entertainment in the flight. That is it
No PED was available didn’t have anything for entertainment if you weren’t buying it seems every thing available for 3 hour flight and flight was scheduled for 2 hours and 55 minutes No snacks made available came thru once had a small bag of pretzels cup of coffee and never came back
My United connecting flight was delayed. I rushed to arrive at the gate prior to the departure time to be told the plane had left early and I had been rescheduled to the next morning at 7am. However, there were no vouchers available for me to stay in a hotel or get food. So, I was able to get a flight on American that got me home the same night. By the way, the American flight was delaying takeoff to wait for passengers who had been delayed on their connecting flights.
The food was particularly poor this flight.
Checking in was simple with no problems. They made the process easy. Very courteous!
I had the row to myself. Smooth flight. On time. Actually we got there early.
My arm rest would not stay up. Flight attendant almost seemed rude. Might have been just her tone. She seemed annoyed. I could be wrong.
Comfortable seats in coach Good snacks Friendly crew
I was traveling for medical reasons and the Delta crew took great care of me, made sure I was at my connecting gate on time, and even put me in a better seat on the plane. Not sure if that was a coincidental upgrade, or intentional, but it was perfect.
Plane nice and comfortable
No wifi couldn’t do any work
Was looking forward to completing some work but the wifi never came on.
The staff is very friendly. Most pleasant airline I've flown with.
Staff were friendly.
The ventilation in the departure hall is pathetic.
Food, wine, service, seat, captain updates
Could have better in flight entertainment
Steward was very attentive
The crew members was very nice and helpful during the flight.
Nothing pleasant first time experience.
I was traveling with an infant, we had plenty of room. The crew brought us a bassinet which was nice. The crew was nice, there was plenty of food and the crew was always available when you needed help and most of all the flight was as smooth as can be thanks to the captain. I was very happy with the flight and would travel with SAA again.
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