Flight attendant Antonio was great! Friendly, funny and kind.
The flight was delayed over 2 and a half hours, missed our connecting flight in Mexico City. The in flight entertainment stopped working half way through the flight, didn’t work again. Bad customer service, didn’t even apologize
Great seats with individual screens for free movies
No vegetarian option Long back up at Mexico City customs
People make you feel dumb when you have a question or they need to repeat something they mentioned before. Is very hard to understand sometimes trough the speaker.
Our flight got changed and we received no notification. Instead of 1 stop we ended up with two. Two flights were delayed therefore we missed the third one. Just a terrible experience. The staff was very rude, had no people skills, and didn’t know how to explain the situation.
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