I always heard this was a terrible airline but I was happy to experience otherwise. The seats were more comfortable than delta. They did board late and gate was a little chaotic, which is to be expected for a budget airline. I would definitely do it again for that price.
Very expensive for short flights. Can’t communicate with Alaska Air about passport issue at check-in. Also no replies to my text messages. Wanted to extend our vacation for two more days but this expensive flight ticket is called SAVER and I couldn’t make changes or cancel or get a credit even, so I paid another airline for the return trip. Extremely disappointed.
They canceled my flight then changed me $155 for the same flight the next day
Our flight time was drastically changed which caused us to lose a day of vacation
I like the new adjustable headrest. Unfortunately 2 crying children were in front of us. But it was the first time and not holding Alaska accountable for that. Alaska always seems to have everything in order professional but comfortable.
Very bad, terrible food and late by 2 hours. Then no to open aircraft doors
The plane was delayed a bit. It wasn't a huge problem though, as we were heading back home.
Flight was great. Boarding was crazy because another flight was boarding late next to ours so everyone was standing and in the way.
very good but no blankets for overnight flight or tv screens…
We were in 1st Class. Excellent service. Easy boarding. No too difficult to speak with someone on the phone. Breakfast was not eatable for me. No screen to watch movies. I don't have or want a tablet. This is first class there should be screens. Even if I had a tablet there was no place to put it. There is a place to put a tablet in economy. Seats were a bit lumpy.
Miserable. Birthday trip for daughter booked for Cabo. Her plane was canceled and the best they could do was get here to fly north to San Jose, CA, stay in a hotel, sit around half a day and finally fly to Cabo late the next day. 36 hours traveling and wasted time. Missed a night of a booked resort, missed here ATV excursion, etc. I know it's a "first world problem" but it still was incredibly inconvenient, and wasted a good deal of money. And almost all the "service" people, in person and on their support lines, were not helpful. They were as useless as an automated AI assistant.
The flight was supposed to leave at 7:30pm, but departed 10:50pm. They kept moving departure time out every half hour. It was a 45 minute flight from n Sunday night with great weather.
Flight got delayed and it was very inconvenient . Had to come with another carrier. Had to spend one more night in San Francisco.
Logging into next flight was an issue as I never received a confirmation code
Everything was good for the price I paid. Crew was very nice.
The worst flight experience I've ever had. Our flight was delayed 14 whole hours because the flight crew never showed up. We had to wait in a two hour line to get our new boarding passes, we were told we had no other option but to fly at 10pm (we didn't depart until 11:45pm). Everyone had to contact their hotels and car rental places, workplaces, etc. since we lost an entire day's worth of travel. The crew showed up at 10:15, which was past the time we were supposed to board. They were laughing and being completely smug when they boarded, and they took another hour to board us onto our flight. The flight crew never came to check in on us, we were quickly given one drink and sandwich and they turned off the lights and were negligent the rest of the trip. My mom asked three attendants for a seat belt extender, they never brought one. I was dehydrated and never received another drink. They were very rude and unfriendly, we had been up since 4am the morning of our flight and didn't land in our destination until 2am the next day (5am local time). This was unacceptable service and treatment, these flights are not cheap and we were inconvenienced out of an entire day of travel. This was 100% avoidable and was the fault of Hawaiian Airlines, and their crews inability to show up to work on time.
Loved the leg room, usb charging, outlet, food, staff. The seats were very uncomfortable for some reason and made my buttocks ache and would have liked to be seated together from the time of purchasing tickets without having to pay extra.
My confirmation number did not work to check in the day before, so I had to go to the very busy line (no kiosks at the airport) and almost missed my flight. Also, no one told me that I had to actually check in with Alaska
I was put in seat 6B with no warning. Had no seat in front of me just sticks out in the aisle so I had to hold what I could and put the rest in a bin way further down.
I was traveling with my two young children and brooked this flight as it was the best option. There were no screens for movies etc. which normally would be fine, however, when you list free in flight entertainment that should be mentioned. We don't rely on them but count on it as a worst case scenario backup for the kids to keep the peace if needed. The main issue though was the food selection. I have dietary restrictions so I was excited to preorder meals. Nothing that was offered on board or for preorder was ok for me to eat, not even the snack boxes. It was very frustrating for a 5+ hour flight. Otherwise the flight was good and went smoothly.
