Attitude of staff. They just proved that they don't care. Food was bad and staff was the worst of all. When a passenger next to me asked for a cup of coffee they gave the answer to get up take it on your own.
Can you imagine there's no movies or games during this 12-hour international flight? It's very hard and made the trip much more longer and so tired.
I suggest the airline to do something to make the customers happy, such as to issue a free air ticket or a big coupon for my next trip.
Due to balance we were upgraded to Super Premimum Economy. The extra leg room was very nice, we will seriously consider buying in this class in the future.
The flight was on time and the staff was generally helpful.
Check-in at SFO was easy and quick.
As can be expected the flight staff had pretty poor English.
The smog in Beijing is terrible. It is even cloudy in the airport. This, of course, is not Air China's fault, but our connecting flight to SIN required us to be bussed to the aircraft and board it outside. The smog left our throats and eyes sore even from our short six hours in Beijing.
New plane w/ well designed seating for space, access to bathrooms and roomy overhead compartments. Attentive personnel & good food--Eastern/western mix. Direct flights from west coast w/ reasonable schedule at gopd price. Recommend.
If you book other than Air China, cannot check-in online, but only at airport. Any follow-up (ie seat assignments) must be done by phone w/ endless waits (although I was never disconnected in the end). Didn't really like the movie choices--mostly for kids, or action. I watched Cinderella and a story about a British skier. Ok.
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