Pros: "Free snack and drink"
Cons: "Complicated check in process for basic economy. Sat on tarmac for 30 min for gate to open up. Crew was not knowledgeable. No food, no WiFi."
Cons: "Media entertainment selection"
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Pros: "Wifi is expensive but at least it was available."
Cons: "Seats are uncomfortable."
Cons: "No Wi-Fi but swayback said Wi-Fi"
Pros: "A quick flight between the two cities."
Cons: "After we all boarded the plane, there was an issue to be resolved. This meant we were stuck on the plane, mostly in our seats, for an hour before we took off. This meant there were numerous people on our flight who either missed or had to run to their next flights."
Pros: "Food was delicious! Crew was very nice and friendly and plane was very clean."
Pros: "The crew was wonderful"
Cons: "My flight was severely delayed."
Pros: "Crew were very hospitable. Seating and take off moved at a good pace"
Cons: "Entertainment was limited. Smaller plane / less space"
Pros: "Good crew, good and safe flight. Thank you!"
Cons: "THE TEMPERATURE WAS FREEZING. THE COLDEST FLIGHT IVE EVER BEEN ON AND IVE BEEN ON A LOT. IT FELT LIKE IT WAS 30-40 DEFGREES."
Pros: "The boarding was fast and the flight was Short. Can’t say much about the food since the flight took only about over an hour. The crews were nice and friendly."
Cons: "The flight was delayed."
Pros: "I liked it because the flight was not overbooked and I had plenty of space."
Cons: "I didn’t like that I had pain and I didn’t know if the crew had any pain medication."
Pros: "Customer service in Business Class."
Pros: "No positive to say"
Cons: "United delayed 6 hours and dropped from from connecting flight not accommodating me"
Cons: "No communication with airlines as far as flight information. The airlines sent me gate change which was incorrect and almost missed my flight"
Cons: "Getting to San Francisco flight was canceled, make a line for 3.30 hours to let us know what they were going to do with us, they give the place to go at 3 a.m with not directions were to take a bus , later someone come and told us the bus stop running at that time and I have to go upstairs to take a taxi, I was alone and not use to be alone at that time never in my live I had to pretend I was afraid. Of course the hotel only take you until 12pm so I spend so many hours in the airport waiting for re ticketing they told us to be at 6pm we wait and I got my ticket leaving at 9.45pm but the crew come one hour and half late. From Panama to Lima flight was late . I had a conference very important to be Saturday morning, I lost my investment and relationships with the company I was going to start a business there excuse was they couldn’t relay on my punctuality, honestly. I got there more than a day and half LATE. If you ask me how was my trip I will tell you horrible and I can’t recommend anybody, this company doesn’t have any personality at all"
Cons: "My 10:00 p.m. flight was canceled so I had to spend the night trying to sleep in the airport. Have you ever had to do that? Not fun."
Pros: "Overall service"
Cons: "Couldn't sell us snack during regular service (we were at front of economy cabin) and had to wait to almost end of flight."
Pros: "Service Cleanliness Food Entertainment Boarding"
Cons: "Length of Flight"
Cons: "An extra agent who was rude was having passengers check size of their bags and we had to check our carry on that we had fit above on previous 3 flights. Her statement to us was : “If you don’t like it we’ll have you checked on to another flight tomorrow morning”. She seemed to stop passengers she could intimidate, I’m not used to being treated rudely by service providers! I’m sure they wanted to reduce the passenger loading time, but rudeness is not acceptable!"
Pros: "Very smooth fligh and very friendly and helpful staff"
Cons: "The seats were extremely crammed and there were no movies or shows without purchase"
Pros: "Had a granola bar at the customer service booth."
Cons: "There was an unexplained delay of over 3 hours, customer service booth at the airport was slow and didn't help at all. People had different information about the flight time. Take off took a long time. I was seated at the back row, aisle seat when there were plenty of other seats available; had to hold the lavatory door so it wouldn't open because it was broken and it stinked a lot. Horrible experience."
Pros: "Boarding Crew Leg room Entertainment"
Pros: "No delays. No problems"
Cons: "There should be more free food."
Cons: "Other than sitting in the airport for 4 hour and changing to 3 different gate and not getting in till 7:30. Need I say more"
Pros: "American Airlines"
Cons: "Dear United Airlines, It is my dearest wish that reading the following inflicts upon you at least a fraction of the stress, frustration, and pain that I have been through traveling with you today- you absolutely abhorrent excuse for a company. Due to your incomparable incompetence my arrival was inexcusably delayed almost 12 hours. An account follows: For a company who's customer service is already hanging by a very thin thread you would think that you would be doing everything to make your flights as smooth and pleasant as possible. Shall I elaborate on the utter frustration and boredom of being trapped in the San Francisco airport facing not one, not two, but what became SEVEN delays? Delays that have been caused by runway maintenance- a condition which someone in your company would have known about well before I got to the airport and that you simply did not plan for. A almost FOUR HOUR delay that could have been easily avoided if you just had things together and scheduled your planes around the affected runways. And let's not forget the additional delay caused when your flight crew simply couldn't be found to come to the gate so we could start getting underway! But no, I think the absolutely outstanding quintessential experience that defines flying with United airlines is this: After the above delays myself and my fellow passengers were finally able to board our flight- only to be told by the captain that there would be another brief delay while we waited for ANOTHER crew member because one of the pilots was near the end of their union hours. We sit on the plane stuck for another 20 minuets or so, only to be told they can't find anyone, and can we please get off the plane because our WHOLE FLIGHT is CANCELED. The kiosk I get to try and fix this is uncrowded but understaffed and run by clearly undertrained employees. The ones I'm dealing with keep having to ask each other for help, and give advice/plans that contradict one another. One of theme even takes what seems to be a personal call while 'assisting' me. When I finally get ahold of a supervisor I have to plead to get the next flight out of this godforsaken place, which I am reluctantly given as its with one of your competitors. Talking with other customer and airport staff is sounds very much like you are delaying/canceling flights for your own personal gain or at least not correcting flights around the situation to squeeze more money from the situation) it becomes quite clear that you are not only still incapable of accepting any real measure of accountability but entirely disgracefully unorganized. Almost 12 hours later I do finally make it home- thanks to American Airlines. Only to have the utter displeasure of one last interaction with United wherein when I pick up my bag your employees insist that I was delayed due to the weather and it wasn't your fault. It was entirely absolutely your fault."
Pros: "Although the plane left SFO nearly 20 minutes late, we still arrived in Chicago early."
Pros: "United is always a great way to fly. The crew is always nice and even through my delayed flight back to Vegas the captain stood between the walkway and plane an apologies and spoke to everyone which was new for me. Thanks united flight 455 to Vegas from SFO 10:44.."
Pros: "I liked the entertainment to make the flight go by quicker and the comfortability of the seats."
Cons: "There was nothing I didn't like."
Pros: "The crew was very nice and polite. Service was prompt and excellent"
Cons: "Excessively long layovers. I came home with 3 broken ribs and had to endure a 11 hour layover in Japan and another 6 hour layover in San Francisco."
Cons: "I understand the weather issue that occurred in ORD, but not letting the passengers know what was going on, except for delay, delay, delay was unacceptable, even after the weather calmed down. I will never fly United, thru ORD again"
Cons: "Plane didn't leave until 2.5 hours after expected departure time and we never got an actual reason why. This also made me miss my connecting flight so I had to spend an additional 6 hours in the airport waiting."
Pros: "Easy quick boarding - attendants seemed to watch and keep the misc items from going into the overhead."
Cons: "Being woken up to see if I wanted water or food"
Cons: "Flight was delayed by two hours to wait for crew that was delayed elsewhere as they were coming off duty and had to presumably fly them back to Burbank so our entire flight was held to wait for them."
Pros: "Free new release movies available for free. Pretty good for a domestic flight. Lots of choices to choose from. Staffs were friendly, helpful, and attentive."
Cons: "No spaces left for carry-on luggage, even if I was able to put mine away. I felt bad for those after me."
Cons: "okay because it was short"
Pros: "The view and legroom was nice."
Cons: "I collect disability each month so I am on a very tight budget. The Spanish speaking woman that pushed my wheelchair told me that I can bring my water bottles full of water through the metal detectors. I asked if she could take me somewhere to pour them out and refill them on the other side. They threw them away at the metal detector. So I had to buy a new bottle for my medicine that I have to take. You would think she would have got it by me carrying these bottles around but nope. She actually said to me that I can give her gratuity now if I wanted. I gave her $1. She then replied in a sarcastic voice " Thankyou you are soooo generous. I don't like feeling obligated to tip somebody because I am disabled and have a bullet in my head."
Cons: "Late, waited for a plane while numerous flights to Ontario and Sacramento came and went. Unacceptable."
Pros: "I missed my flight and the front counter was very, very cheerful at 8pm and helpful. I was able to get on the last flight. There was no food or entertainment, but it's a short flight. I didn't really mind. Just happy to go home in comfort with my upgraded exit aisle seat and no one next to me."
Pros: "Flight attendants provided great service - really made an effort."
Cons: "Pilot inability/unwillinngess to explain reason for 1 hour 45 minute delay departing SFO. Mechanical problem, disclosed just 30-45 minutes after take-off necessiated unplanned landing in Chicago, where we waited another 2 hours before finally taking off to Paris."
Pros: "The seat next to me was empty"
Cons: "I landed at Houston at 2am and there was no food options open or comfortable sleeping locations fo Try to rest"
Pros: "Best I can say is that I'm home safe and sound with my luggage"
Cons: "Long delay, many passengers were rebooked elsewhere. Boarding is awkward and too many segments slow it down. Staff were indifferent. Internet connection was abysmal. Couldn't get any entertainment."
Cons: "Screaming child the entire 4 hr flight made even the flight attendants angry!"
Pros: "Great entertainment. Most of crew was very nice."
Cons: "Computer problem delay. Then someone closed the door improperly, so back to the gate. Then we needed more fuel. Then we had to wait for "paperwork". Took off 2 hours late all of which was spent sitting on the plane."
Pros: "Friendly crew, boarding was pretty efficient"
Cons: "No complimentary snacks on the flight from Austin to Los Angelss. Entertainment was non existent unless you paid for wifi, even then you can't stream videos and no TVs at all"
Cons: "the first flight was delayed and i arrived at the destination 8 hours after the scheduled time and completely missed the appointment. Very disappointed."
Cons: "Since plane was delayed I missed my connecting flight so I had to stay the night in the San Fran airport for over 7 hours. For another 1 hour flight. With no accommodations or even a food voucher was just told to find a nice corner."