Flights Arrive in | United States |
---|---|
Flights Depart from | San Francisco |
Flight Price | $67 |
Airlines | Sun Country Air, Frontier, American Airlines, United Airlines, Alaska Airlines, Delta, JetBlue |
Pros: The flight itself was great, but not sure why we were charged extra for our carry on bags and seat assignments.
Cons: We were charged extra (each way) for our carry on bags and seat assignments. If we would have booked directly with Sun Country we would not have had those fees. I don’t know if I’ll use this app to book tickets again.
Cons: Good
Cons: 5 hours delayed. But offered $15 food/Bev voucher and then $100 flight voucher for next time travel.
Pros: I made it to Portland safely.
Cons: Tried to call airline directly for customer service, but received a busy tone. Tried to call again and received an automated message saying to high call volume to call back later. Also went online to look for an email, but couldn’t find one so I sent a message to Sun Country twitter account, but no one responded. Worst customer service ever.
Cons: Loss our luggage. Long check in lines. Almost missed flight
Cons: Four hours late . Ruined my night in Vegas . Never again will I fly with them .
Pros: Flight left 5 hours late, not till after 1am, I missed my connection and got no hotel, had to sleep on the floor in the airport
Cons: Flight left late, no hotel compensation
Cons: Flight from San Francisco to Las Vegas on a Friday night: - 4 hour delay - After heading to the gate to finally board our flight (~30 minutes before departure), we overhear the desk agent telling the people coming to the desk - not even by announcement over intercom! - that the gate had been moved to the INTERNATIONAL TERMINAL. - This meant that we had to run across the airport and go through security again! The agent also neglected to tell us that mobile tickets for Frontier (even on the app?!) were not accepted at the international terminal. On top of that, you would think they'd have at least one agent available at the main counters to deal with any resulting problems. Two friends who could not get in with the mobile app and had to run around to even OTHER sister airline kiosks just to find someone to print the ticket (even the touchscreen kiosks wouldn't print). We even had a friend that did get through security run to the gate to talk to the boarding agent and was VERY rudely told to just "go ask TSA how to deal with it." - By the time everyone arrived to the gate (~30 minutes PAST the projected boarding time), they announced that they would just need a little time to just clean up and turn around the airplane. We take a look aside to see that there isn't even a plane at the gate! Overall, as cheap as these seats might get, don't waste your time your time. You get what you pay for, and a headache to add.
Cons: The flight was cancelled. No big deal. It happens. But the the manager at the ticket desk took two hours to figure out a solution. His "solution" was to print out a phone number, hand it out to each of the passengers and then tell them to call because "there was nothing else he could do for us". And then he left to some back office and didn't come back out. The phone number he gave everyone was out of service. I called the regular customer service and asked them to help me rebook a new flight. They refused and said only the employees at the ticket counter could assist. The ticket counter people offered a refund over and over. But why would I want a 100 refund when I needed to book a 3-400 dollar flight to get to my destination. About eight hours, a couple of yelling matches, getting hung up on twice, and several actual tears later, I finally got a flight booked but the earliest flight they could find was 24 hours after my original scheduled arrival time. I'm writing this thirty minutes into my wait for a hotel shuttle. Long story short, I will take a greyhound or catch a cab or walk to my destination before I ever use frontier again
Cons: Beware of hidden cost- you need to pay for a 'carry-on' and seat selection (even within 24 hours of check in) Terrible crew- pilot never updated why we were on the runway and held up for 45 min after we landed. When air hostess was asked politely by one of the passengers, she rudely brushed him off and did not try to find out why. Phone service terrible- wait time over 30min with no option of call back or info about how long the wait time will be. Flight delayed for >3 hours- disorganized between landing terminal and baggage claim with no info Will never fly Frontier again unless they pay me.
Pros: Crew was amazing
Pros: On plane staff was attentive and very pleasant.
Cons: Delayed flight departure. New norm, being late?
Pros: Good friendly service. Flights were on time.
Cons: Flight was cancelled. Zero accommodations
Pros: I liked the USB ports to charge our mobile devices. In 2016, this is a necessity. Easy boarding on and off!
Cons: This may have nothing to do with AA, but I always have to wait a longer time at LAX for baggage claim than other airports.
Cons: On board service!!!!!
Pros: Beautiful new plane and pretty comfortable seats even all the way in the back of the plane. Beautiful scenery and a smooth flight.
Cons: Pilot literally turned on the fasten seat belt sign 30 seconds after she turned it off - claiming non existent turbulence. It was fortunately a short 1.5 hour flight but they clearly just didn't want anyone walking around and using bathrooms. Safety is first - but this was so clearly a thinly veiled excuse to keep everyone in their seats. United crews continue to find ways to provide poor customer service. Passengers are such an inconvenience!
Pros: See above. The same applies.
Cons: See above. The same applies.
Pros: The flight itself was fast
Cons: That my flight was uncertain eventhough I had booked weeks before hand.
Cons: None
Pros: Crew was so accommodating! Excellent service and personality. Smooth easy flight
Pros: Crew was super nice and plane was quite empty
Cons: Take off got delayed (not in Alaska Airlines' control though), but all in all a very pleasant flight.
Pros: We arrive safe
Cons: We arrive safeThe staff spend a good part of the time chopping it up with themselves in the back and just before they landed they rushed through the aisle to pick up trash and they were so rude
Cons: Older flight attendant charged me fir my drink even tho I was in premium seating and the flight was extremely late
Pros: Seats had decent leg space.
Cons: Not the airline’s fault 100% but getting a bag checked in Honolulu was a nightmare. Kiosks didn’t turn on until 9:30a and no desk assistance until shortly thereafter then immediately overwhelmed by issues with the kiosks. Needed my full 4hrs transfer, everything took a very long time.
Pros: The small scack/meal was excellent. Good service. Smooth flight. In-out-done! Good job Delta!
Cons: Can't think of anything negative. A long time standing by on runway waiting for departure.
Pros: The crew were kind and courteous. The seat was comfortable.
Pros: Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!
Cons: Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!
Pros: Crew was amazing.
Cons: Delayed departure due to late crew arrival. Not a huge deal.
Cons: Great early morning flight.
Pros: Service with a smile!
Cons: Absolutely nothing!
Pros: Legroom was excellent! Crew were nice.
Cons: Flight was very late, I had to delay my ferry reservation to their last trip. Not sure if anyone is responsible for it, but your email directed us to get to the airport at the same time as originally scheduled. That's not fair. I could have slept a couple more hours (which I'm in dire need of). Flight delay would not have been so bad had not been for that direction.
Pros: Snacks!
Cons: Seats... had a middle seat and crew would not move me to emergency exit row even when there was room there!
Pros: Crew and the seat was great
Cons: Each leg of my flight the entertainment did not work
Pros: The crew was professional. The seat had great leg room. The flight and landing was very smooth.
Pros: on time and then arrived ahead of schedule.
Pros: Direct flight
Cons: Small seating-our knees were sore when we got here.
Pros: I made it to Portland safely.
Cons: Tried to call airline directly for customer service, but received a busy tone. Tried to call again and received an automated message saying to high call volume to call back later. Also went online to look for an email, but couldn’t find one so I sent a message to Sun Country twitter account, but no one responded. Worst customer service ever.
Pros: Spacious legroom, complimentary drinks, comfortable seats
Cons: Limited food options and no complimentary snack
Cons: No carry on
Pros: The in-flight service was fine.
Cons: The flight departure was delayed by 45 minutes. $30 for a carry-on bag was excessive
Cons: Four hours late . Ruined my night in Vegas . Never again will I fly with them .
Cons: Terrible service
Pros: Nothing
Cons: The most inefficient and least cost effective airline in the history of airlines. I am so disappointed in my experience that I may spend the rest of my days advocating boycotting this company.
Pros: Noting
Cons: The flight was delayed for 2.5 hours. No notice no appologies, no nothing. The crew was pretty rude.
Cons: Loss our luggage. Long check in lines. Almost missed flight
Cons: Why did I get charged to being a carryon? And why only going flying INTO Phoenix on my return trip but not intially flying OUT of Phoenix? I’m angry at the unexpected charge. Not ok.
Cons: Good
Pros: I liked that we have entertainment in flight.
Cons: At least the option of a free snack would be nice.
Pros: On-line entertainment was ok. It would have been better if they could notify you more clearly in advance about how to download the information you need and to let you know that earphones are not provided.
Cons: Seats were uncomfortable. Flight attendants were not particularly service oriented. For example, when I asked for a glass of water the flight attendant sighed and then got it. So, the result was fine but the manner was not friendly.
Pros: Got to vegas
Cons: The guy 16 rows behind me was wearing cordory pants.
Pros: Flight left 5 hours late, not till after 1am, I missed my connection and got no hotel, had to sleep on the floor in the airport
Cons: Flight left late, no hotel compensation
Pros: I like that they flew me to where I laid to go.
Cons: The crew was discourteous the entire flight--yelling at passengers and not accommodating. At least the flight was $38
Cons: Baggage ripped off.. Im never riding this plane ever..
Cons: Totally break my plan
Pros: Quick boarding
Cons: Comfortable seats tv screens for seats
Cons: Flight time was changed twice
Cons: Flight was cancelled and there were zero accommodations
Pros: Like clockwork. New plane.
Pros: Nothing
Cons: The seat assignments based on loyalty status - rude gate agents
Pros: Nothing
Cons: Missed connection flight to Honolulu because of sand storm, customer service was horrible. Next available flight 14 hours later the following morning
Pros: Free gate checking of bags
Cons: Have to pay extra to watch tv. Seats are very compacted
Pros: Just a touch more legroom than other airlines
Cons: There was an aroma of vomit near my seat. Crying babies (not United's fault), and it's a poor choice to require passengers to pay for on demand tv. A couple airlines provide it a gratis. Wasn't the best experience.
Cons: Crew kept bumping into passengers when walking through the aisles with no apologies.
Pros: The price
Cons: The leg room & the service
Pros: The upgraded seats were worth it.
Cons: Everything else. Had me listen as wrong gender. Had to pay extra to fix it. Couldn’t get checked in early. Spent 30 minutes with the agent to get a ticket, went to gate and was told I need to show a receipt because they don’t have record of me paying for the seat. Will not fly sun country again
Cons: Entertainment app/WiFi was down. Apparently a know issue on this plane for over a week. Staff didn’t announce, you had to ask.
Cons: The entertainment didn't work on my newer iPhone.
Pros: I liked that we have entertainment in flight.
Cons: At least the option of a free snack would be nice.
Cons: 5 hours delayed. But offered $15 food/Bev voucher and then $100 flight voucher for next time travel.
Cons: Plane 2 1/2 hour delay
Cons: I purposely didn’t bring a bag to check to avoid the fees. Got surprised with a $40 carry on fee both ways. I woulda have selected my flight differently had I known that. Not cool
Pros: I made it to Portland safely.
Cons: Tried to call airline directly for customer service, but received a busy tone. Tried to call again and received an automated message saying to high call volume to call back later. Also went online to look for an email, but couldn’t find one so I sent a message to Sun Country twitter account, but no one responded. Worst customer service ever.
Pros: The flight itself was great, but not sure why we were charged extra for our carry on bags and seat assignments.
Cons: We were charged extra (each way) for our carry on bags and seat assignments. If we would have booked directly with Sun Country we would not have had those fees. I don’t know if I’ll use this app to book tickets again.
Pros: Great service by the flight attendants.
Cons: Having to pay 35 dollars both ways to check in my luggage. Since they were charging 40 to take it on board as a carryon.
Pros: The fact that everything went as planned with no delays.
Cons: Nothing
Cons: Pretty sure my flight attendant was racist though I have no way of proving it. She was downright rude to me, and not a second later was overly courteous to the old, white male sitting in front of me. Also, they were really secretive about offering free drinks. Miserly a**holes didn't want to announce it so when I ordered a vodka they quietly told me it was free. So quietly in fact, that not even my wife sitting next to me heard it.
Cons: Our plane was 2 hours late from San Francisco and we missed our flight to Columbia.
Cons: Entertainment on the app became unavailable mid flight!
Pros: Liked United wifi and being able to watch movies to pass the time.
Cons: Perhaps look at getting music added to United wifi
Pros: none
Cons: Cause the flight was canceled I have to call the airlines to get the refund, which not 100% refund, it makes me disappointed
Pros: Friendly
Cons: Delayed flight
Pros: Easy boarding, on time, comfortable seats
Cons: delayed leaving, delayed arriving, sat on tarmac on both ends...
Pros: Screen on the seat back!
Pros: Our flight attendant sang us an original song about turbulence
Cons: Paying $30 to check a bag and waiting an hour for it to show up at the carousel
Pros: Flight left 5 hours late, not till after 1am, I missed my connection and got no hotel, had to sleep on the floor in the airport
Cons: Flight left late, no hotel compensation
Cons: Plane was delayed for 1 hour. Poor service. Had to pay extra for regular seats and carry on luggage. Overall the worst flying experience I have had.
Cons: Uncomfortable thin padded seats
Cons: Schedule delayed twice, huge baggage fees for carry on, poor customer service, terrible and thin seats - gum all over plane
Pros: Direct flight
Cons: Small seating-our knees were sore when we got here.
Pros: I made it to Portland safely.
Cons: Tried to call airline directly for customer service, but received a busy tone. Tried to call again and received an automated message saying to high call volume to call back later. Also went online to look for an email, but couldn’t find one so I sent a message to Sun Country twitter account, but no one responded. Worst customer service ever.
Cons: First time flying this airline, it was great! Will definitely fly with them again.
Cons: $40 carry on each way, garbage. Would have bought ticket elsewhere if I knew that
Pros: The inflight crew were great. The price of the tickets were also good.
Cons: The crew at the check in on our way out of nashville had the worst attitude I have ever experienced from an airline. They got us quickly up to the counter (good) but when I had to ask questions because I didn’t have time to read the signage they got an attitude with me. “Didn’t you see the sign?” And turning to another employee, “isn’t there a sign with all the information posted?” Same employee came down to the terminal and announced the wrong destination for our flight while we were boarding. On the way out of Miami and back to Nashville the crew had great attitudes but it was so disorganized we had the longest line to wait in to check in for both concourses. People were going to miss flights. They fixed that eventually but I’m not sure they did it fast enough for some. Getting through security was far faster than check in. Also, they nickel and dime you for luggage, snacks, etc. It’s a no frills flight. I’ll probably give them one more chance though.
Pros: the crew was absolutely wonderful
Cons: no outlets! the screens for in flight entertainment were broken for our seats. we moved seats and the remotes for those seats were broken. flight was insanely turbulent. flight attendants had to break up a fight between a crazy woman who was banging on the guy’s seat in front of her.
Cons: I pressed button for flight attendant help and no one came. Flight was delayed and made me miss appointment, turbulence, drinks weren’t served until the very end of the flight. Not pleasant.
Cons: Too hot. They need to turn off the blue light for a red eye...
Cons: Boarding was by groups but ended up being 2 different lines of people merging into one. I felt as though boarding should be smoother/more organized.
Pros: Good snacks, friendly flight attendants, efficient boarding
Cons: Flight was quiet delayed and there was no communication in the gate area about the reason for the delay until the end. Flight also kept saying it would take off at 2:22 and we weren’t even boarded at that point. Would have appreciated an updated departure time and clear and regular communication
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