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Airports
Origin
San Francisco
$414
only
$414
Destination
Shanghai
$414
only
$414
$414
only
$414
Tue, Apr 17
SFO
PVG
13h 30m
Wed, Apr 18
PVG
SFO
28h 05m
Trip: 2 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 142 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
SFO
PVG
Mediocre 3.3

Pretty clean

Sack lunch that was not appetizing. Couldn't use cell phone the whole flight even on airplane mode. Tight space and very cold. Liquids to bring was not offered. Very poor service. I don't recommend.

SFO
PVG
Mediocre 3.0

Entertainment

Personal attitude was very poor. Too cold on plane. Food smelled horrible. Operation of PA system on plane was left on for extended periods of time cutting off the movie. The plane didn’t have enough customs forms. Delayed. Too much to list.

SFO
PVG
Mediocre 3.3

Efficiency

Headphones provided Food Comfort of seats Use of cell phones ok airplane mode

SFO
PVG
Excellent 8.3

The crew members were extremely helpful and accommodating.

There was no hand soap in any of the bathrooms.That means no one on the plane, including the crew members, could wash their hands for the duration of the 14-hour flight. Disgusting! I sked one of the crew members to refill the soap, but it appears that they had none.

SFO
PVG
Excellent 8.6

Food was good, bathrooms well kept, cabin was comfortable

Slight delay

Thu, Mar 15
SFO
SHA
31h 45m
Thu, Mar 22
SHA
SFO
15h 45m
Trip: 8 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4292 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
CNS
Excellent 8.3

The 3 employees at the counter got together & solved a glitch in our Australia visa that was priventing them from issueing bording pass for our second leg of travel They were outstanding & also unexpectedly we received a hotel respite for our 8 hour layover in Guangzhou! Smiling flight atendents. This is my first travel with China southern On the other hand during 6 wk prior to our trip we were unable to get anybody on the phone to ask Q or reserve a seat. On line charades where like a closed loops ! The price for long haul: Dubai/Guangzhou/cairns could not be beat!!

LAX
CAN
Okay 5.3

Ko

SIN
CAN
Excellent 8.3

Flew Business class from SIN to CAN. Seats were OK, crew was very attentive and eager to please. Food was good.

Seat did not go back as far as I would have liked

LAX
CAN
Mediocre 3.3

2 hour delay caused issues with connecting flights and baggage didn’t make it with me to final destination. Seats were small and the window seat was so far from the window that you could not lean against it

TAO
CAN
Okay 4.6

No entertainment, not even an English language newspaper. Delayed boarding and departure, as usual.

Wed, Jun 6
SFO
SHA
16h 30m
Wed, Jun 20
SHA
SFO
21h 32m
Trip: 15 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 21506 reviews
Overall
7.2
Boarding
7.3
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YYC
YYZ
Good 7.0

Able to Get later flight since original flight cancelled.

flight delayed 2 hrs because of weather. Staff did not want to reschedule my next connector, just the Toronto flight

SFO
YVR
Okay 5.6

Entertainment

Meals & steward

YVR
TPE
Okay 5.6

Entertainment

Steward. & meals

YYZ
FLL
Excellent 9.3

The crew at the airport and on the plane were excellent. We were on a family holiday with young ones and the crew really took care of our needs. They were extremely courteous and attentive.

The inflight entertainment options could be more current. We found the options limited... it was a good thing that the flight was short.

YYZ
BOS
Excellent 9.0

The flight from Toronto to Boston is extremely short, about an hour. I don’t feel as though I can rate the food since I didn’t buy any, it just doesn’t give me an option to not rate it. It was a completely full flight. It was as comfortable as can be. It’s a smaller plane so you feel everything but the captains were good flyers.

I’m not sure if this is something I can really complain about but I wish the flight attendants would’ve spoken a bit lower. For a plane where half of the people there had missed their connecting flight and were put on a 6:30 am flight, I don’t think we wanted to hear about their detailed personal lives.

Sat, Jul 21
SFO
SHA
13h 05m
Thu, Jul 26
SHA
SFO
11h 35m
Trip: 6 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 54708 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
SFO
PHL
Mediocre 2.3

Crew was nice

I hated my seat. Last row. Seat didn’t recline. Right next to the bathroom. That should not even be a row for passengers!

ORD
CVG
Good 6.0

My checked luggage didn’t make it to cincinnati

SAN
SFO
Okay 5.3

The crew was very nice

It was a short flight. Didn’t dislike anything other than paying for TV/movies.

IAH
SAL
Excellent 10.0

Great service in business class, as always.

Weather system on the way down, but the pilot and first officer were tops

MEM
EWR
Excellent 10.0

On time & courteous. & On board service was excellent

Nothing

Tue, Feb 27
SFO
SHA
21h 45m
Wed, Mar 14
SHA
SFO
16h 40m
Trip: 15 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 4053 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
HKG
YYZ
Okay 5.6

Food is fine.

washrooms are small and dirty.

MNL
HKG
Good 6.0

Food is ok.

Washrooms are small and dirty.

JFK
HKG
Excellent 8.0

Unable to do online check in, have to waste time to line up in the airport. Not all people need visa to enter a country, this is rediculous that I couldn’t proceed to check in online because I do not have visa to enter my own country. Rediculous

HKG
LAX
Mediocre 2.0

the person in front of me just laid down his seat for almost entire flight which made me to have no rooms people are switching seats without letting flight attendants to know. This is not fair for other customers

SIN
HKG
Okay 5.0

I enjoyed the good check in service, and the excellent lounges. As always, the overall level of service on Cathay was good.

The utterly appalling seats on Cathay's old B777s are unacceptable for a premium airline. Non-reclining economy seats which are desperately uncomfortable for any flight of more than 1 hour, and completely unsuitable for an overnight flight. These planes desperately need a refit. Best avoided until this has been completed. The flight was overbooked, and the cabin crew seemed stressed and very busy. As a long term frequent flyer with CX, this was a very disappointing experience.

Tue, Apr 17
SFO
SHA
13h 30m
Wed, Apr 18
SHA
SFO
28h 05m
Trip: 2 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4589 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
CRK
Okay 5.6

Everything but the seat

The seat didn’t recline. Very uncomfortable especially on a late night flight

PVG
KMG
Okay 5.6

We stopped in NAO (Nanchong) for about an hour and it was quite a sketch experience.

PVG
YYZ
Excellent 9.3

The staff Food and drinks Smooth flight

Checking in

CTU
PVG
Mediocre 2.0

This ridiculous airline and it's rude, obnoxious staff in Chengdu made a mockery of my friend and I (two 21 year old American girls traveling alone). We had booked round trip tickets back in October 2017 that included a 1 hour layover in Chengdu first, then a 7 hour layover in Shanghai on our way to Bangkok for a trip in Thailand. That was fine with us. Then all of a sudden it changed to a 6 hour layover in Chengdu then an 18 HOUR layover in Shanghai. We decided to deal with it and get a hotel room in Shanghai, no big deal. After a great trip in Thailand and leaving fine from Bangkok to our first layover in Chengdu, that is where the nightmare started. First off, going through Chengdu customs, I don't know if it is because Americans do not travel through there a lot, but the officers pulled us aside and were passing around our American passports around their staff, taking pictures of them with Iphones before handing us "in-transit" paperwork to fill out. As weird as that was, no one really seemed to speak english and we just wanted to get away from them and get through. When we went to the check in counter, they handed me a boarding pass for our flight at 1:50 that afternoon, but then proceeded to tell my friend that she wasn't on a flight until the next morning at 7 am out of Chengdu and our original connecting flight out of Shanghai at 11:50 the next morning was now at 8 pm for her. What could have been simply fixed like it WAS after calling priceline and our travel agent, the staff at the ticket counter and a representative over the phone made our lives living hell. They barely spoke english and the ones that did were very rude to us, saying that they couldn't help us and put us on the phone with China Eastern. FOR AN HOUR AND A HALF we were on the phone with a representative who was talking us in circles, telling us that there were no available seats on the 1:50 and that he could get her on the next 3:45 out of Chengdu, then put us on hold to come back and say he couldn't only change 1 domestic flight in China, but would have to cancel her flight to NY. When offering to pay to just DO IT and get out of china, he said that if he were to cancel it and take our credit card info, it "may or may not go through" and if it didn't she would be stuck with no flights. When asked how that made any sense, he proceeds to say" Because miss, our system sucks," and other rude things like "Why can't you just keep your flight and meet your friend in NY." then him along with a rude ticket counter guy say that he could help us if we took 5,000 yuan out of the bank and paid them cash. TRYING TO SCAM US. After all this drama a simple call to priceline was able to fix the problem no payment involved, and there WERE available seats on all the flights and a domestic flight could be changed. LYING, SCAMMING, RUDE, individuals. Definitely worth a little more money to take any other airline BUT THIS ONE.

BKK
PVG
Excellent 9.0

The staff are very efficient and professional. The food was much better than I expected. We were given pillows and blankets . Bathrooms were clean .

The only issue with CEA was checking in and boarding. It was brutal coming out of Bangkok. I’m not sure if this is the fault of CEA or Bangkok Airport.

Thu, May 17
SFO
PVG
13h 30m
Fri, May 18
PVG
SFO
28h 05m
Trip: 2 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 142 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
SFO
PVG
Excellent 8.3

The crew members were extremely helpful and accommodating.

There was no hand soap in any of the bathrooms.That means no one on the plane, including the crew members, could wash their hands for the duration of the 14-hour flight. Disgusting! I sked one of the crew members to refill the soap, but it appears that they had none.

SFO
PVG
Mediocre 3.3

Pretty clean

Sack lunch that was not appetizing. Couldn't use cell phone the whole flight even on airplane mode. Tight space and very cold. Liquids to bring was not offered. Very poor service. I don't recommend.

SFO
PVG
Mediocre 3.3

The entertainment was the only part of the flight that was good.

The crew was hostile and rude, the food was nasty, and China eastern airline had the nerve to change my end destination to a different city without giving me reason why, resulting in big problems on not knowing how to contact me friends who are picking me up at a different location because WiFi is so crappy it wasn’t working.

SFO
PVG
Mediocre 3.3

Efficiency

Headphones provided Food Comfort of seats Use of cell phones ok airplane mode

SFO
PVG
Okay 4.6

The only airline I have ever been on that won’t let you use your phone in airplane mode. All my movies were on there.

Fri, Jun 15
SFO
SHA
18h 20m
Thu, Jul 5
SHA
SFO
32h 50m
Trip: 21 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 489 reviews
Boarding
7.6
Comfort
7.4
Crew
7.9
Entertainment
7.0
Food
6.9
LAX
HKG
Excellent 10.0

The Airbus A350 was almost new. Cabin crew was attentive and professional. Arrived a few minutes early for this long flight. In-plane entertainment options were many, helped pass the time. WiFi was spotty, couldn’t depend on it.

NKG
HKG
Good 7.3

Boarding, seats, entertainment, food were all good to excellent.

Crew could be nicer.

ICN
HKG
Good 7.6

Check in staff was very nice and accomodating.

De-planing. They threw us all the way to the other side of HK airport.

LAX
HKG
Excellent 8.0

New A350 with decent lag space

Food to Los Angeles was soso

HKG
PEK
Excellent 9.0

The staff is friendly, alert and attentive. The food is wonderful. The planes are spacious and clean. A wonderfully pleasant experience

Could use a revamp of the entetainment system.

Thu, Mar 15
SFO
PVG
31h 45m
Thu, Mar 22
PVG
SFO
15h 45m
Trip: 8 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4292 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
SIN
CAN
Excellent 8.3

Flew Business class from SIN to CAN. Seats were OK, crew was very attentive and eager to please. Food was good.

Seat did not go back as far as I would have liked

CAN
LAX
Okay 5.3

Crewmen at the luggage/bags scanning were very rude. Our flight from Manila to Guangzhou was delayed by an hour or so. With all the pressure we were already experiencing and rushing to get to our connecting flight, here comes these crewmen in charge of scanning our bags we're all shouting at us to rush. The delay was not the passengers fault.

TAO
CAN
Okay 4.6

No entertainment, not even an English language newspaper. Delayed boarding and departure, as usual.

LAX
CAN
Mediocre 3.3

2 hour delay caused issues with connecting flights and baggage didn’t make it with me to final destination. Seats were small and the window seat was so far from the window that you could not lean against it

LAX
CAN
Excellent 9.3

Long haul 15 hour flight

Thu, May 17
SFO
SHA
13h 30m
Fri, May 18
SHA
SFO
28h 05m
Trip: 2 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4589 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
SVO
PVG
Excellent 8.3

Very good seats

Very few movies it the list

PVG
JFK
Excellent 10.0

Flight attendants very attentive, courteous and professional. Even while children were sleeping during meal distribution. We were offered sandwiches for them to eat later. Phone can now be used in airplane mode. USB charger via screen.

Monitors sometimes turn on. Harder to give rest to eyes when lights turn on all monitors.

PVG
DEL
Excellent 8.0

Nice crew

Old plane , a bit beat up

BKK
PVG
Excellent 9.0

The staff are very efficient and professional. The food was much better than I expected. We were given pillows and blankets . Bathrooms were clean .

The only issue with CEA was checking in and boarding. It was brutal coming out of Bangkok. I’m not sure if this is the fault of CEA or Bangkok Airport.

PVG
CRK
Okay 5.6

Everything but the seat

The seat didn’t recline. Very uncomfortable especially on a late night flight

Tue, Jun 12
SFO
PVG
16h 30m
Tue, Jul 3
PVG
SFO
20h 20m
$1036
Trip: 22 days
Overall 0.0 Poor
Based on 0 reviews
Tue, May 1
SFO
SHA
18h 55m
Wed, May 23
SHA
SFO
34h 25m
Trip: 23 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4292 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
LAX
CAN
Excellent 9.3

Long haul 15 hour flight

LAX
CAN
Okay 5.3

Ko

CAN
LAX
Okay 5.3

Crewmen at the luggage/bags scanning were very rude. Our flight from Manila to Guangzhou was delayed by an hour or so. With all the pressure we were already experiencing and rushing to get to our connecting flight, here comes these crewmen in charge of scanning our bags we're all shouting at us to rush. The delay was not the passengers fault.

CAN
HAN
Excellent 8.3

Ok

CAN
LAX
Excellent 8.0

A-380 seems to be significantly quieter than the 777.

Tue, May 1
SFO
PVG
18h 55m
Wed, May 23
PVG
SFO
34h 25m
Trip: 23 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4292 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
CNS
Excellent 8.3

The 3 employees at the counter got together & solved a glitch in our Australia visa that was priventing them from issueing bording pass for our second leg of travel They were outstanding & also unexpectedly we received a hotel respite for our 8 hour layover in Guangzhou! Smiling flight atendents. This is my first travel with China southern On the other hand during 6 wk prior to our trip we were unable to get anybody on the phone to ask Q or reserve a seat. On line charades where like a closed loops ! The price for long haul: Dubai/Guangzhou/cairns could not be beat!!

BKK
CAN
Good 7.6

For such a classy airline, they have terrible coffee and tea

CAN
LAX
Excellent 8.0

A-380 seems to be significantly quieter than the 777.

CAN
LAX
Okay 5.3

Crewmen at the luggage/bags scanning were very rude. Our flight from Manila to Guangzhou was delayed by an hour or so. With all the pressure we were already experiencing and rushing to get to our connecting flight, here comes these crewmen in charge of scanning our bags we're all shouting at us to rush. The delay was not the passengers fault.

LAX
CAN
Excellent 9.3

Long haul 15 hour flight

Wed, Jun 6
SFO
PVG
16h 30m
Wed, Jun 20
PVG
SFO
21h 32m
Trip: 15 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 21506 reviews
Overall
7.2
Boarding
7.3
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YVR
TPE
Okay 5.6

Entertainment

Steward. & meals

YYZ
FLL
Excellent 9.3

The crew at the airport and on the plane were excellent. We were on a family holiday with young ones and the crew really took care of our needs. They were extremely courteous and attentive.

The inflight entertainment options could be more current. We found the options limited... it was a good thing that the flight was short.

OGG
YYC
Good 6.0

Rouge is terrible compares to regular Air Canada.

YYZ
BOS
Okay 4.0

That we eventually got a flight home.

Being stuck in Boston and Ottawa for 2 extra days and adding around $1200 on to our trip in hotels alone (I was travelling with 4 kids on a school trip and my wife). Additionally, we didn’t find out the flights were cancelled until we arrived at the airport. Apparently, they had been cancelled 2 hours before but there was no notification. Air Canada offered no help whatsoever and the guy at the “service” desk in Boston literally said there was nothing he could do to help. Not even find a new flight. Spent 90 minutes on the phone trying to re-book, plus re-booking hotel along the way.

LHR
YYZ
Excellent 8.3

The food was ok. Movie selection was decent and the screens are a lot better than on jet airways.

Boarding was a little delayed. Service was a little slow, but the crew was courteous and did their best.

Fri, Mar 16
SFO
PVG
15h 00m
Sat, Mar 24
PVG
SFO
11h 10m
Trip: 9 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 142 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
SFO
PVG
Excellent 8.6

Food was good, bathrooms well kept, cabin was comfortable

Slight delay

SFO
PVG
Okay 4.6

The only airline I have ever been on that won’t let you use your phone in airplane mode. All my movies were on there.

SFO
PVG
Okay 4.0

Seats were tight and there was not a good variety of movies

SFO
PVG
Mediocre 3.3

The entertainment was the only part of the flight that was good.

The crew was hostile and rude, the food was nasty, and China eastern airline had the nerve to change my end destination to a different city without giving me reason why, resulting in big problems on not knowing how to contact me friends who are picking me up at a different location because WiFi is so crappy it wasn’t working.

SFO
PVG
Okay 5.0

Nothing really.

Food was mediocre for a long flight like this. Could have been better. You get what you pay for. Cheap prices for a reason.

Sat, Jul 21
SFO
PVG
13h 05m
Thu, Jul 26
PVG
SFO
11h 35m
Trip: 6 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 28 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
SFO
PVG
Okay 5.0

crew was apologetic

no movie service, no wifi. this is the 3rd time this has happened to me on an international flight to China on United. so bad. every other airline has it all together

SFO
PHL
Mediocre 2.3

Crew was nice

I hated my seat. Last row. Seat didn’t recline. Right next to the bathroom. That should not even be a row for passengers!

COS
DEN
Mediocre 2.3

Nothing.

Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination.

SFO
PVG
Excellent 10.0

None

EWR
DEN
Good 6.3

No entertainment was available. Not working for whole plane

Tue, Feb 27
SFO
PVG
21h 45m
Wed, Mar 14
PVG
SFO
16h 40m
Trip: 15 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 4053 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
SIN
HKG
Okay 5.0

I enjoyed the good check in service, and the excellent lounges. As always, the overall level of service on Cathay was good.

The utterly appalling seats on Cathay's old B777s are unacceptable for a premium airline. Non-reclining economy seats which are desperately uncomfortable for any flight of more than 1 hour, and completely unsuitable for an overnight flight. These planes desperately need a refit. Best avoided until this has been completed. The flight was overbooked, and the cabin crew seemed stressed and very busy. As a long term frequent flyer with CX, this was a very disappointing experience.

BKK
HKG
Good 7.6

Great crew, very professional. Food good. Easy boarding. Staff at check in were great fixing the problem of my seating.

I had booked my seats online, however nothing was in place when checking in.

HKG
KIX
Okay 5.0

Good entertainment choices, but the system itself was awkward and slow to respond.

The 777 was tired. Tray tables weren’t clean and it was fitted with seats that did not recline. Most uncomfortable!

HKG
YVR
Good 7.6

Easy boarding, good entertainment. Great crew.

Long flight to easy to complain about something. But really no problems here

JFK
HKG
Mediocre 3.3

Nathing

Fri, Mar 16
SFO
SHA
15h 00m
Sat, Mar 24
SHA
SFO
11h 10m
Trip: 9 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4589 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
CRK
Okay 5.6

Everything but the seat

The seat didn’t recline. Very uncomfortable especially on a late night flight

PVG
NGO
Excellent 8.3

clean plane, good crew, good food.

The smaller plane on this flight was being pushed around by the hough winds.

PVG
JFK
Excellent 10.0

Flight attendants very attentive, courteous and professional. Even while children were sleeping during meal distribution. We were offered sandwiches for them to eat later. Phone can now be used in airplane mode. USB charger via screen.

Monitors sometimes turn on. Harder to give rest to eyes when lights turn on all monitors.

CTU
PVG
Mediocre 2.0

This ridiculous airline and it's rude, obnoxious staff in Chengdu made a mockery of my friend and I (two 21 year old American girls traveling alone). We had booked round trip tickets back in October 2017 that included a 1 hour layover in Chengdu first, then a 7 hour layover in Shanghai on our way to Bangkok for a trip in Thailand. That was fine with us. Then all of a sudden it changed to a 6 hour layover in Chengdu then an 18 HOUR layover in Shanghai. We decided to deal with it and get a hotel room in Shanghai, no big deal. After a great trip in Thailand and leaving fine from Bangkok to our first layover in Chengdu, that is where the nightmare started. First off, going through Chengdu customs, I don't know if it is because Americans do not travel through there a lot, but the officers pulled us aside and were passing around our American passports around their staff, taking pictures of them with Iphones before handing us "in-transit" paperwork to fill out. As weird as that was, no one really seemed to speak english and we just wanted to get away from them and get through. When we went to the check in counter, they handed me a boarding pass for our flight at 1:50 that afternoon, but then proceeded to tell my friend that she wasn't on a flight until the next morning at 7 am out of Chengdu and our original connecting flight out of Shanghai at 11:50 the next morning was now at 8 pm for her. What could have been simply fixed like it WAS after calling priceline and our travel agent, the staff at the ticket counter and a representative over the phone made our lives living hell. They barely spoke english and the ones that did were very rude to us, saying that they couldn't help us and put us on the phone with China Eastern. FOR AN HOUR AND A HALF we were on the phone with a representative who was talking us in circles, telling us that there were no available seats on the 1:50 and that he could get her on the next 3:45 out of Chengdu, then put us on hold to come back and say he couldn't only change 1 domestic flight in China, but would have to cancel her flight to NY. When offering to pay to just DO IT and get out of china, he said that if he were to cancel it and take our credit card info, it "may or may not go through" and if it didn't she would be stuck with no flights. When asked how that made any sense, he proceeds to say" Because miss, our system sucks," and other rude things like "Why can't you just keep your flight and meet your friend in NY." then him along with a rude ticket counter guy say that he could help us if we took 5,000 yuan out of the bank and paid them cash. TRYING TO SCAM US. After all this drama a simple call to priceline was able to fix the problem no payment involved, and there WERE available seats on all the flights and a domestic flight could be changed. LYING, SCAMMING, RUDE, individuals. Definitely worth a little more money to take any other airline BUT THIS ONE.

BKK
PVG
Excellent 9.0

The staff are very efficient and professional. The food was much better than I expected. We were given pillows and blankets . Bathrooms were clean .

The only issue with CEA was checking in and boarding. It was brutal coming out of Bangkok. I’m not sure if this is the fault of CEA or Bangkok Airport.

Tue, Jun 5
SFO
PVG
27h 10m
Wed, Jun 13
PVG
SFO
21h 23m
Trip: 9 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 21506 reviews
Overall
7.2
Boarding
7.3
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YYZ
BOS
Excellent 9.0

The flight from Toronto to Boston is extremely short, about an hour. I don’t feel as though I can rate the food since I didn’t buy any, it just doesn’t give me an option to not rate it. It was a completely full flight. It was as comfortable as can be. It’s a smaller plane so you feel everything but the captains were good flyers.

I’m not sure if this is something I can really complain about but I wish the flight attendants would’ve spoken a bit lower. For a plane where half of the people there had missed their connecting flight and were put on a 6:30 am flight, I don’t think we wanted to hear about their detailed personal lives.

ICN
YYZ
Excellent 9.6

This was my first time flying Air Canada. Our flight was delayed by 4 hours because they had to deice the plane. Yes it was frustrating but I would much rather have a flight of upset passengers then risking our lives. The captains and the crew went out of their way to make sure that we were the most comfortable. They gave us food and drinks as we waited and were extremely patient. Upon arrival many passengers had missed their connecting flights, including myself. They put us on the next flight out and gave all passengers a hotel and meals for the night. I would definitely recommend Air Canada. The plane itself is also pretty spacious so don’t be afraid to fly economy.

Nothing really. They were great. I mean, definitely wished my flight wasn’t delayed. Although It wasn’t their fault that they needed to deice the plane, that’s something that should’ve been accounted for way before our flight was supposed to take off.

YYZ
BOS
Okay 4.0

That we eventually got a flight home.

Being stuck in Boston and Ottawa for 2 extra days and adding around $1200 on to our trip in hotels alone (I was travelling with 4 kids on a school trip and my wife). Additionally, we didn’t find out the flights were cancelled until we arrived at the airport. Apparently, they had been cancelled 2 hours before but there was no notification. Air Canada offered no help whatsoever and the guy at the “service” desk in Boston literally said there was nothing he could do to help. Not even find a new flight. Spent 90 minutes on the phone trying to re-book, plus re-booking hotel along the way.

YYZ
RSW
Excellent 8.0

Bags were available when we got to carousel

It took longer than average for them to open doors once at gate. That’s probably why bags were available.

LHR
YYZ
Excellent 8.3

The food was ok. Movie selection was decent and the screens are a lot better than on jet airways.

Boarding was a little delayed. Service was a little slow, but the crew was courteous and did their best.

Tue, Jun 5
SFO
SHA
27h 10m
Wed, Jun 13
SHA
SFO
21h 23m
Trip: 9 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 21506 reviews
Overall
7.2
Boarding
7.3
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YYZ
BOS
Excellent 9.0

The flight from Toronto to Boston is extremely short, about an hour. I don’t feel as though I can rate the food since I didn’t buy any, it just doesn’t give me an option to not rate it. It was a completely full flight. It was as comfortable as can be. It’s a smaller plane so you feel everything but the captains were good flyers.

I’m not sure if this is something I can really complain about but I wish the flight attendants would’ve spoken a bit lower. For a plane where half of the people there had missed their connecting flight and were put on a 6:30 am flight, I don’t think we wanted to hear about their detailed personal lives.

YYZ
FLL
Excellent 9.3

The crew at the airport and on the plane were excellent. We were on a family holiday with young ones and the crew really took care of our needs. They were extremely courteous and attentive.

The inflight entertainment options could be more current. We found the options limited... it was a good thing that the flight was short.

SFO
YVR
Okay 5.6

Entertainment

Meals & steward

ICN
YYZ
Excellent 9.6

This was my first time flying Air Canada. Our flight was delayed by 4 hours because they had to deice the plane. Yes it was frustrating but I would much rather have a flight of upset passengers then risking our lives. The captains and the crew went out of their way to make sure that we were the most comfortable. They gave us food and drinks as we waited and were extremely patient. Upon arrival many passengers had missed their connecting flights, including myself. They put us on the next flight out and gave all passengers a hotel and meals for the night. I would definitely recommend Air Canada. The plane itself is also pretty spacious so don’t be afraid to fly economy.

Nothing really. They were great. I mean, definitely wished my flight wasn’t delayed. Although It wasn’t their fault that they needed to deice the plane, that’s something that should’ve been accounted for way before our flight was supposed to take off.

YYZ
RSW
Excellent 8.0

Bags were available when we got to carousel

It took longer than average for them to open doors once at gate. That’s probably why bags were available.

San Francisco to Shanghai Flight Information

Avg. Flight Duration 12h 42m
Flights Arrive in Shanghai
Flights Depart from San Francisco
Flight Price $414
Distance 6147 miles
Airlines China Eastern, China Southern, Air Canada, United, Cathay Pacific, Hong Kong Airlines
*
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